Upload
nathan-rodgers
View
221
Download
2
Tags:
Embed Size (px)
Citation preview
EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION[UWB 10202]
MeetingMeeting
Mdm Siti Aisyah binti Akiah
IntroductionIntroduction
An essential form of communicationProperly planned and conducted, meetings are forum where information is shared, problems are solved and decisions are made in a democratic wayIn a successful meeting, the members participate activelyAt the end of a meeting, the morale of the members is improved
DefinitionDefinition
Any kind of purposeful coming together of people to carry out the business of the company such as communications, planning, setting policy, making decisions or motivating the work force
We meet because people holding different jobs have to cooperate to get a specific task done
“…the knowledge and experience needed in a specific situation are not available in one head, but have to be pieced together out of the knowledge and experience of several people.” (Drucker, P.)
TypesTypes
The person calling a meeting should have a clear purpose and one/two objectives
The purpose of the meeting would normally be:
- to disseminate information - to announce about plans and programmes - to introduce new members of the staff
PurposePurpose
ObjectivesObjectives
Obtaining consensus and enthusiastic support of the members
Integrating new members into the organization
Fostering group spirit (esprit de corps) among the members
Appraising members by the management
Motivating members to achieve certain ends / objectives of the organization
ComponentsComponents
The convener/chairperson discusses with the secretary before the latter sends out the notice of meeting
Minutes of the previous meeting should be included with the notice, if the minutes have not been dispatched earlier
The notice of meeting should contain the agenda of the meeting
Convening a MeetingConvening a Meeting
Convening a Meeting (Con’t)Convening a Meeting (Con’t)
Participants should be invited to attend a meeting if:
- they have direct responsibility or authority over the topic of discussion - they have the relevant information required - they have the responsibility to resolve the problem at hand or to implement the group’s discussions
Conducting MeetingsConducting Meetings
Autocratic / Dictatorial
The leader or chairperson regards himself as more knowledgeable than others, dominating meeting with mostly one-way communication, from himself
Democratic
The leader regards everyone as having a role to play and valuable contributions to make in achieving the objective of the meeting, encourages individual participation and seeks feedback
Types of Leaders in a MeetingTypes of Leaders in a Meeting
Types of Leaders in a Meeting Types of Leaders in a Meeting (Con’t)(Con’t)
Laissez faire
The leader allows free discussion without control and direction to give the impression that he is ‘democratic’ and fair to all
The ‘Invisible’ Leader
The leader provides an agenda, makes friends with the group early in the meeting, keeping opening remarks short, encourages participation, listens attentively, watches the time, clarifies, solicits feedback, channels conflict and follows up
Role of the ParticipantsRole of the Participants
Prepares his report well if he is required to present one, using visual aids (if appropriate)
Goes straight to the point of whatever he has to say
Listens actively and attentively and gives feedback when required
Accepts tasks assigned
Helps the chairperson to accomplish the objectives of the meeting
To make a meeting effective and to achieve the objectives of the meeting, there should be follow up:
a) Sum up the accomplishments of the meeting - summarize what has been accomplished in the meeting and what remains to be done - it is for the information of superiors and also the subordinates to be informed of decisions
Follow Up on MeetingsFollow Up on Meetings
Follow Up on Meetings (Con’t)Follow Up on Meetings (Con’t)
b) Review and distribute the minutes - review to check any errors and omissions - secretary sends them out ideally within a week
c) Give feedback to meeting participants - compliment presenters who did a good job - show interest in points raised - follow up on questions asked
Notice of MeetingNotice of Meeting
The notice of meeting should reach the members at least a few days ahead to get the members prepared
The notice should contain the following info: a) Date, time and venue of meeting b) Purpose of meeting c) Meeting agenda d) Attach minutes of the previous meeting
To avoid over-stretching the meeting, it is advisable to state the duration or time limit for each item on the agenda
Specify on the agenda, members or persons who will speak or present reports and state the time allocated
Notice of Meeting (Con’t)Notice of Meeting (Con’t)
AgendaAgenda
The meeting agenda should be arranged as follows:
(i) The chairman’s opening address (ii) Confirmation of minutes of the previous meeting (iii) Matters arising (iv) Agenda (v) Other matters (vi) Closing
Minutes of MeetingMinutes of Meeting
The minutes should record: - important matters discussed in the meeting - decisions made - follow-up actions required
A draft of the minutes should be forwarded to the chairman for approval not later than 3 days after the meeting
The approved minutes should be distributed to all members not later than a week after the meeting
The format should follow the agenda
Names of members present at the meeting should be arranged according to their seniority
Minutes of meeting should be concise, precise and clear
Every item discussed and recorded should be followed by notes indicating any further action required or for information only
Minutes of Meeting (Con’t)Minutes of Meeting (Con’t)
AssessmentAssessment
Form a team of five (5) or six (6) and establish a training centre for continuing professional
development.In your respective group conduct frequent meetings to come up with numerous
(at least five) professional development activities for fellow friends and colleagues from various field of study in the campus. Use appropriate
negotiation skills in your meetings. At the end of the meeting, each team needs to produce
meeting notices and minutes for each meeting