Effective Communication: The process individuals use to create understanding with others.

•Verbal•Non-verbal

Verbal Communication: use of words to expressfeelings and ideas to others.

•Talking to owners•Talking to vets

•Talking to medical companies

Non-Verbal Communication: Unspoken elements of communication such as facial expression, posture and spatial cues.

•Talking to owners•Talking to vets

•Talking to medical companies

Speak slowly and clearly

Talk with a consistent pace

Vary your pitch (do not speak in a monotone)

Face your intended audience

Think before speaking

Face your intended audience Make eye contact with PEOPLE when communicating

animals may perceive it as a threat!Stand up straight, don’t slouch- show you’re confident!

Maintain the comfort zone do not invade personal space of people OR animalsits threatening to be in anyone (or anything’s) BUBBLE

Effective communication with clients Is the key to a good client base which leads to a successful practice

TIPS: •Always greet the client promptly and politely•Try to assist clients in anyway possible•Always have pen and paper ready to write important points of the conversation (dates, times, etc)

Effective communication is not just sending the proper message but listening effectively as well!

TIPS:

•Concentrate on the message (don’t get distracted)•Don’t interrupt •Don’t take remarks personally•Use non-verbal cues to understand message•Maintain eye contact

Professional mannerisms will improve relations in any work place

In most customer driven businesses the customer is ALWAYS right- and must be treated that way

Any job interview YOU have in the future will be easier if you follow these key points.

What kind of job would YOU like to have in the future? And how do you think these skills will help you get there?

1. Get into pairs (and one group of three) 2. You and your partner(s) will need to design a mock interview for a

fake job (that you will pick out of a hat)3. You and your partner will each write a job description then hand

your description (and what you are looking for) to your partner4. You will then have 6 minutes to prepare what you are going to ask

your partner(s) as the interviewer and get ready to answer questions FROM your partner (as the interviewee)