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3 WHY IS COMMUNICATION IMPORTANT? High performing organisations have A positive health and safety culture – not a blame culture Leaders who demonstrate commitment Engaged workers Learning Culture Effective risk management DECEMBER 2014WORKSAFE NEW ZEALAND
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EFFECTIVE COMMUNICATIONS
LOUISE BREAREY – PRINCIPAL ADVISOR
WORKSAFE NZ
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EFFECTIVE COMMUNICATION
• Communication and Health and Safety Culture
• Theory• Communication and new
legislation• Examples • Lessons
DECEMBER 2014WORKSAFE NEW ZEALAND
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WHY IS COMMUNICATION IMPORTANT?
High performing organisations have •A positive health and safety culture – not a blame culture•Leaders who demonstrate commitment•Engaged workers•Learning Culture•Effective risk management
DECEMBER 2014WORKSAFE NEW ZEALAND
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CONDITIONS FOR SUCCESS
• Respect• Trust• Open• Empowered• Clarity• Assuredhttp://learninglegacy.independent.gov.uk/
publications/pre-conditioning-for-success-analysis-of-human-and-organ.php
DECEMBER 2014WORKSAFE NEW ZEALAND
WORKSAFE NEW ZEALAND 5DECEMBER 2014
COMMUNICATIONS – PART OF THE SOLUTION
• BUT alone will not manage health and safety
• Needs to be part of how health safety is managed
http://learninglegacy.independent.gov.uk/publications/communication-and-action-for-a-safer-london-2012-olympic.php• Human beings will make mistakes –
telling them not to doesn’t work
WORKSAFE NEW ZEALAND 6DECEMBER 2014
NEW HEALTH AND SAFETY ACT 2015
Primary Duty of Care (s36) - information, training instructionSame Duty (s34) - Consult, co-operate with and co-ordinate Designers, Manufacturers, Importers, Suppliers, Installers, Constructors, Commissioners (s39-43)Officers (s44)Worker engagement, participation and representation (Part 3)
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AVOID THIS RISK – NOT EFFECTIVE COMMUNICATION
DECEMBER 2014WORKSAFE NEW ZEALAND
WORKSAFE NEW ZEALAND 8DECEMBER 2014
DESIGNERS - CONSTRUCTION
WORKSAFE NEW ZEALAND 9DECEMBER 2014
BIM – FOR CONSTRUCTION PROJECTS
WORKSAFE NEW ZEALAND 10DECEMBER 2014
EFFECTIVE COMMUNICATION WITH WORKERS
• Clear message• Why as well as what• Fresh – keep updating• Specific• Usually positive• Consistent
WORKSAFE NEW ZEALAND 11DECEMBER 2014
HOW TO COMMUNICATE
• Not just written• Face to face often best• Suitable for the audience - language, content and media • Always seek feedback• Use multi channels• New media
WORKSAFE NEW ZEALAND 12DECEMBER 2014
EFFECTIVE COMMUNICATION
• Two way – listening- You said – we listened
• Report back – Coloured Boards, Committees, personally
• Need communication skills• Tone – vary it• Body language (93% when delivering a
verbal message)• Actions – particularly leaders
- conversations- availability
WORKSAFE NEW ZEALAND 13DECEMBER 2014
GUIDING RULES
1. Simplify, simplify, simplify
2. Always put yourselves in the end-user’s shoes
3. Make it engaging and appealing
4. Keep it ‘short and sweet’
5. Focus on excellent basics (but provide onward direction for more)
WORKSAFE NEW ZEALAND 14DECEMBER 2014
EXAMPLES
• Inductions – site specific in construction
• Videos of how to do a task – what good looks like
• Visual methods/task analysis• SOPs with symbols and pictures• Posters• Celebrate success
WORKSAFE NEW ZEALAND 15DECEMBER 2014
VISUAL STANDARDS
WORKSAFE NEW ZEALAND 16DECEMBER 2014
VISUAL STANDARDS – REDEFINE THE NORMS
• Single topic• Limited text• Pictures speak for themselves• Positive branded • Used by all contractors on site• Prioritised topics• Used by everyone (assurance,
directors, supervisors etc)http://learninglegacy.independent.gov.uk/publications/benefits-of-using-visual-standards.php
‘Tool Box Talks’…
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WORKSAFE NEW ZEALAND 18DECEMBER 2014
DAILY ACTIVITY BRIEFINGS
• Brief, but don’t rush• Open questions test understanding• Have the right equipment – white board• Summarise key points - handouts• Benefits beyond health and safety
http://www.hse.gov.uk/construction/lwit/assets/downloads/communications-toolbox-talks.pdf
WORKSAFE NEW ZEALAND 19DECEMBER 2014
POSITIVE MESSAGES
WORKSAFE NEW ZEALAND 20DECEMBER 2014
CELEBRATE SUCCESS
WORKSAFE NEW ZEALAND 21DECEMBER 2014
EFFECTIVE COMMUNICATION – OUTCOMES AND BENEFITS
• Teamwork• Honest feedback • Information flows • Buy in • Innovation• Value• Efficiency gains
http://learninglegacy.independent.gov.uk/publications/communication-and-action-for-a-safer-london-2012-olympic.php
WORKSAFE NEW ZEALAND 22DECEMBER 2014
MY EXPERIENCE – INDICATORS COMMUNICATION NEEDS TO IMPROVE
Rules posted, but clearly not followedMainly negative – don’t messagesH&S minutes trivial mattersWorkers told, no role in decisionsAccident reports that blame employeesNear miss/hazard reporting system not usedCommunications one wayBriefings are endured - boringUnsafe behaviours not challenged
Effective?
WORKSAFE NEW ZEALAND 24DECEMBER 2014
SUMMARY
• Keep it simple• What good looks like• Variety of channels - consistent• Check understanding/effectiveness• Requires skills• Benefits beyond health and safety
