Efficiency Improvement ProgrammeSurvive, Re-Grow & Thrive!

Peer-Led Challenge

It is December 2010 in a meeting room at the offices of Warnedowne District Council (a little-known District in the East of England!).

The Performance Improvement Manager for the Cultural Services Directorate – Marti Nallison – is enthused about the opportunity for the Directorate to participate in the Culture First Efficiency Improvement programme. He just needs to convince the Director of Cultural Services – Kevin Hess – and the rest of the management team!

He has arranged a meeting with Kevin and the rest of the Cultural Services Management Team to discuss the concept. Unfortunately only the Head of Museums & Archives – Jana Wahl - is able to attend…….the rest are busy…some don’t like the sound of it at all!

The Culture First Efficiency Improvement Programme

Phase 1: Develop understanding & commitment

Phase 2:Conduct Self Assessment against

the Efficiency Theme

Phase 3Plan and implement the improvements

IDeA Validation

Monitor & review

improvement projects

Cashable & non-cashable efficiency & value for money gains

Joint efficiency improvement projectsFuture value-adding collaborationsSharing knowledge and practices

Mutual support & challenge of improvement planning

Peer-Led Challenge

December 2010: Marti & Kevin brief the Cultural Services management team on the Culture First Efficiency Improvement Programme

January 2011: Marti leads the Warnedowne Cultural Services Efficiency Self-Assessment

…and now… The Culture First Peer-Led Challenge workshop takes place

….the Warnedowne team is ready to be the guinea pig for the trainee peers….

….be good to them!

Welcome to the…

Culture First‘Peer-Led Challenge’ workshop

Survive, Re-Grow & Thrive…Together!

Peer-Led Challenge Workshop Goals

• Peer-Led Challenge…understanding & skills

• The Efficiency Benchmark…expertise!

• Efficiency Improvement Programme…clarity & goals

• Excellence & continuous improvement…enhanced insight

Peer-Led Challenge…?Peer-Led Challenge…?

Review & challenge of the Self Assessment findings (i.e. Review & challenge of the Self Assessment findings (i.e. strengths, areas for improvement and ratings), conducted strengths, areas for improvement and ratings), conducted by a peer, from within the local improvement networkby a peer, from within the local improvement network

To…

• Ensure accurate and incisive Self-Assessment findings

• Improve future Self-Assessments

• Develop partnership working, especially in relation to sharing work practices

• provide a learning opportunity for the peer

• Give confidence to internal and external partners

• Open doors to future collaboration.

• Gathering facts & information through:•One-to-one discussions•Focus groups•Review of documents

• Analysing this information in relation to CSIT Criteria

• Comparing this with the Self-Assessment

• Presenting the results to the organisation constructively

• Helping the organisation to identify key strengths & areas for improvement.

Achieved through...

•Giving advice or consultancy

•Criticism

•“Because we do it better!”

•An audit, inspection or assessment

•Staff performance review

•A trophy hunt

•A paper-chase

•Negative or a ‘threat’.

This is not…

….show us your procedures!!

Peer-Led Challenge…?

X

External Inspection

Certification Assessment

Peer-Led Challenge

Self Assessment Validation

Critical friend for Self-Assessment Workshops

External View and ‘Control’

Support for self-driven improvement

Peer Review

External challenge tools…a comparison

To enhance your peer’s Self-Assessment To enhance your peer’s Self-Assessment use your findings to consider….use your findings to consider….

Does the organisation have approaches which meet the Does the organisation have approaches which meet the CSIT Criteria and Key Features?CSIT Criteria and Key Features?

Are these approaches…Are these approaches… Well planned based on the needs of the stakeholders?Well planned based on the needs of the stakeholders?

Linked to strategy?Linked to strategy? Supported by clearly defined processes?Supported by clearly defined processes?

Implemented as planned in a systematic way?Implemented as planned in a systematic way? Reviewed (for effectiveness & efficiency) and improved?Reviewed (for effectiveness & efficiency) and improved?

Is there evidence that these approaches have positive impact Is there evidence that these approaches have positive impact on stakeholders?on stakeholders?

The Peer-Led Challenge challenge…?The Peer-Led Challenge challenge…?

Can we…Can we…

Achieve robust challengeAchieve robust challenge Which is accepted & valued by the Which is accepted & valued by the

organisationorganisation

Whilst…Whilst…

Developing and maintaining a relationship, Developing and maintaining a relationship, which will lead to joint working?which will lead to joint working?

The Peer-Led Challenge Process

Planning

Analysing the findings

Providing feedback and reporting

Detailed preparation

Conducting the Peer-Led Challenge

Understand the goal & sharpen your intent

Planning

Understand the goal & sharpen your intent

The Peer-Led Challenge Process

Analysing the findings

Providing feedback and reporting

Detailed preparation

Conducting the Peer-Led Challenge

The Culture & Sport The Culture & Sport Improvement Benchmark Improvement Benchmark …?…?

Sustained positive results for:

•Community•Customers

•Staff•Wider society

Continuous improvement in the way

the organisation works(i.e. the factors

which affect the results)

Theme 1:Leadership

& Corporate

Governance

Theme 2:Policy and

Strategy

Theme 3:Community Engagement

Theme 6:People

Management

Theme 4:Partnership

Working

Theme 5:Resource

Management

Theme 7:Customer

Service

Theme 8:Measurement, Achievement and Learning

Theme 9:Efficiency

Peer-Support...?

Peer-Supported Improvement...?

Peer-Supported Improvement...?

What is wrong with the following feedback statements?

•The targets in the Service Plan are not achievable

•Supervisors should inspect work more often

•Managers do not listen to the opinions of staff

•The Strategy document should include a review of the external environment

•The photocopied publicity leaflets are very unprofessional

•The organisation should use a formal coaching and / or mentoring system

•The hair in the drains is more than just one day’s baldness!

Peer-Supported Improvement– the Value…?

• Improved collective working behaviour

• Improved partnership working

• Personal development and learning

• Improved positioning

• Recognition and confidence.

leading to…

• Improved customer & staff satisfaction

• Improved economy and value for money

• Improved outcomes for the community

• A more sustainable service.