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www.eulerhermes.ca/en/smartview
EH SmartView User GuideTurn on the intelligence >
Contents
Getting started with EH SmartView............................................................... 3
Access to EH SmartView ........................................................................................................4
EH SmartView dashboard: your access to easy risk monitoring ..................................4
Refineyourriskmonitoringwiththecriteriapanelselectionfield .............................7
Getdeeperinsightintoyourriskmanagementwith EHSmartView’sdrill-downcapabilities .............................................................................7
ExportanyEHSmartViewreportsforacustomizableexperience .............................8
Manage smart user access ....................................................................................................8
Helpingyoueverystepoftheway ......................................................................................8
Log out........................................................................................................................................8
Help .............................................................................................................................................8
Gaining a better understanding of EH SmartView ......................................... 9
1.Anexampleofthedifferentdrill-downoptions ..........................................................9
2.WhichreportsdoIchoose? ........................................................................................... 11
3.Administrationmodule .................................................................................................. 13
Understanding the different EH Grades ....................................................... 14
1. EH Buyer Grade ................................................................................................................. 14
2. EH Country Risk Rating .................................................................................................... 15
The EH SmartView reports available to you ................................................. 16
1.AcceptanceRate .............................................................................................................. 16
2.BuyerRiskProfile .............................................................................................................. 17
3.Exposure/ResponseTime............................................................................................... 18
Frequently Asked Questions ....................................................................... 19
1.GettingStarted/UserAccess ........................................................................................ 20
2.UserQuestions .................................................................................................................. 21
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Getting started with EH SmartViewEHSmartViewisEulerHermes’secureonlineriskmonitoringtoolthatgivesyoudirectaccesstoourexclusivemarketknowledgeonyourcustomerportfoliothroughawiderangeofrisk-basedreports.
Itisdesignedtobenefitkeypersonnelinfinancial,creditorriskmanagementwhoneedtomonitortheiraccountsreceivablerisksfromacentralperspective.Youcanreviewclientriskandcapturegrowthopportunitieswithcomprehensivemanagementreportsforinformeddecision-making.
Withoneseamlessinterfaceanddatarefresheddaily,risk monitoringhasneverbeeneasier.
WithEHSmartView,youcan:
Improve the understanding of your buyer portfolio for better management
• AccessexclusiveEHmarketknowledgebyviewing the grade foreverynamedbuyer
• Identifyanychangesinthe credit worthiness ofyourbuyers
• Monitor your consolidated exposureonabuyergroup
• Determine your buyer and country risk profiles
• Analyzetheacceptance rate ofyourdifferentEHpoliciesbygrade,tradesectororpolicy
• Identifyanychange in a country covered underyourdifferentpolicies
Enhance your policy overview
• Followtheevolution ofyourmonthlyexposures
• ReviewyourTop Exposures (20 maximum)
• Monitor our response timestoyourcreditlimitrequests
• Trackyourpending credit limitrequests
Customize your risk monitoring
• Customizeyourrisk management reports with.xlsand.pdfexports
• Filterbymonth, currency, policy, trade sector or by grade
• Discoverthe“drill-down”capabilitiesforadeeperandmoredetailedapproach
• OrganizeyourdifferentEHpoliciesinyourPolicy Groups
• Modifyuser access toyourdifferentEHpolicies
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Buyer Portfolio Risk Profile i Exposure Month-by-Month i
Acceptance Rate i Response Time i
Onceyou’velogged-ontoyourEHSmartViewhomepage…
EH SmartView dashboard: your access to easy risk monitoring
Access to EH SmartViewEHSmartViewisdesignedforInternetExplorerversions7andabove,MozillaFirefoxandGoogleChrome.Beforelaunchingthetool, pleasemakesurethatyoudisableyourbrowser’spop-upblocker.
YoursecureEOLISaccountallowsyoutoaccessEHSmartViewfromanycomputerwithaninternetconnectionandastandardbrowser.FromyourEOLISdesktop,underthe‘Usefullinks’tab,clickonthe EHSmartViewlink.
UserMenuCriteriaPanel
Main Menu
UserMenu
Mai
n Da
shbo
ard
Home
Legal
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…theEHmaindashboardsummarizesyourpolicyportfoliousingfourgraphs:
1) Your Buyer Portfolio Risk Profile: Thisreportgivesyouanoverviewofyourspreadofrisk,displayingthedistributionofyourcreditlimitsbybuyergrade.
2) Your Exposure Month-by-Month: Thisreportshowstheevolutionofthetotalapprovedamountofyourcreditlimitsover thelast12months.
3) Your Acceptance Rate: Thisreportshowshowyourcumulativeacceptanceratehasevolvedduringthelast12months(AcceptanceRate=ApprovedAmount/RequestedAmount).
4) EH Response Time: ThisreportallowsyoutoanalyzeEulerHermes’responsetimestoyourmonthlycreditlimitrequests.
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You can access the detailofanyoneofthesemainreportssimplybyclickingonthechartsordiagraminthemaindashboard.
Toaccessanyotherreport,simplychoosethereportfromthemainmenu:
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Refine your risk monitoring with the criteria panel selection field
Get deeper insight into your risk management with EH SmartView’s drill-down capabilities
Thissectionallowsyoutofilteryourreportstoaddressyourspecificriskmonitoringneeds. Somereportsallowyouto“drill-down”intogreaterdetail,bygrade,tradesectororcountry, simplybyclickingonthehyperlinkspresentinthereport.
Here,inyourBuyerPortfolioRiskProfile,clickonanygradetogainaccesstothedetailedreportoftheunderlyingcreditlimits.
Onceyourfiltersareinplace,clickon“Validate”toaccess customizedreports.Inthesereports,youcangetthe24monthhistoryofyourcredit limitactivityunderyourEulerHermespolicy.
Thedesiredmonth
Youcanhidethissectiontofocusonyourreports. Simplyclickonthe upper-rightsidearrow
Thecurrencybestsuitedtotheanalysisofyourexporttradereceivables
Thespecificpolicyorpoliciesonwhichtofocusyourreports
Thetypeofdisplayyouwish to see
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Export any EH SmartView reports for a customizable experience
Manage smart user access
Helping you every step of the way
Log out
Help
AllreportsandchartsmaybedownloadedinPDFandExcelformat–ausefultooltocompleteandcustomizeanycreditorriskmanagementreport.Todoso,simplyclickonthecorrespondingicontodownloadthereportonscreen:
EachEHSmartViewcustomergetsanadministrativeuseraccessthatallowsyoutoeasily provideappropriateaccesstoSmartViewfordifferentuserswithinyourorganizationthrough an administration moduleinyourusermenu(note:additionaluserlicensesincurafee):
Informationiconsappearnexttoeverykeyperformanceindicator…
Tolog-out,simplyclickontheexitsigniconintheusermenu:
Foranyquestionsaboutthetoolanditsuse,pleasecontactourAdvisoryandSolutionsDepartmentat888-269-5653.
…aswellasontheusermenu…
…inordertogiveyouafullandprecisedefinitionofwhatyouareviewing.
Togainaccesstothedetaileduserguide,clickonthe“?”icononthetopright ofyourscreen,nexttotheadministrationmoduleicon:
Excel
administrationmodule user guide
log-out
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Gaining a better understanding of EH SmartViewEHSmartViewreportsprovideacompleteoverviewofyourcustomerriskprofile.TogainadeeperunderstandingonyourbuyerportfolioandgainaccesstoEulerHermes’uniquemarketknowledge,youcan “drill-down”intodifferentreports.
1. An example of the different drill-down options
Youwillseeseveralhyperlinksthatleadyoutodifferentdrill-downreportsformoredetail. TheseenableyoutogainadeeperunderstandingofyourBuyerPortfolioRiskProfile:
Eachdetailedreportgivesyouaslightlydifferentperspectiveonyourcustomerrisk,asyoucanseeinthefollowingexamples.
Let’stakeacloserlookattheBuyerPortfolioRiskProfile.
Periodcomparison
Totalrequestedamount Totalapprovedamount Temporarycreditlimitamount
Buye
r gra
de
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Youmayclickonthetotal,whichwilllistyourbuyersbygrade,orchooseaspecificbuyergrade, whichwillgiveallofyourbuyersunderthatparticulargrade.Ifyouclickonbuyergrade2,youwillseethedetailsofyourbuyerswithagrade2(seepage14foranexplanationofEulerHermesgrades).
By Buyer Grade
Clickonthetotaloftheapprovedamountofyourcreditlimitrequeststogetthedetailed BuyerRiskProfilebyAmountreport,organizedbygradeandbypolicy(asseenbelow).
By Total Approved Amount By Period Comparison
Clickon“Comparisonwithpreviousperiod”toseehowyourcoveragehaschangedsincetheendofthepreviousmonth.
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2. Which reports do I choose? a. Definition of Terms
• A Credit Limitisthemaximumamountofcreditthatasupplierwillextendtoabuyer.
• An Acceptance Rateistheapprovedcreditlimitamountpercentageinrelationtotherequested creditlimitamount(i.e.Acceptancerate=ApprovedAmountdividedbyRequestedAmount).
• A Requested Credit Limit Amount(orrequestedamount)istheamountofcoveragethatyouhaverequestedfromus.
• An Approved Credit Limit Amount(orapprovedamount)istheamountofcoverageapprovedbyus.
• TheEuler Hermes Buyer Gradeisanindicatorofthefinancialhealthandcreditworthiness ofyourbuyerstopredicttheirdefaultrisk.
• TheEuler Hermes Country Risk Ratingisanindicatorofthecountry’spolitical,environmental and economic risk.
• An Active Credit Limitisapositivecreditlimitwhichhasnotyetexpiredorbeencancelled bythepolicyholderorazerolimitolderthan24months.
• A Temporary Limitisanapprovedcreditlimitwithavalidityenddate.
b. Report definition
Acceptance Rate Reports
• Acceptance Rate: Thisreportshowsthechangesintheacceptancerateforactivecreditlimitsduringthelast12months.
• Acceptance Rate by Trade Sector:Thisreportshowstheacceptancerateforcreditlimitsinyourbuyerportfoliobytradesector.
– Acceptance Rate by Trade Sector – Detail:Thisreportshowstheindividualcreditlimitswiththeiracceptanceratesforbuyersintheselectedtradesector.
• Acceptance Rate by Policy:Thisreportshowstheacceptancerateforcreditlimitsinyourbuyerportfoliobypolicy.
• Acceptance Rate by Grade:Thisreportshowstheacceptancerateforcreditlimitsinyourbuyerportfoliobygrade.
– Acceptance Rate by Grade – Detail: Thisreportshowstheindividualcreditlimitswiththeiracceptanceratesforbuyersinyourportfoliowiththeselectedgrade.
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2. Which reports do I choose? (continued)Buyer Risk Profile
• Buyer Portfolio Risk Profile:Thisreportshowsthedistributionofthelimitsbybuyergrade.
– Buyer Portfolio Risk Profile – Period Comparison: Thisreportshowsthelimitsofdistributionbybuyergradeandcomparesthecoverbetweenthetwoselectedmonths.
– Buyer Portfolio Risk Profile – Grade Detail:Thisreportshowstheindividualcreditlimitsinyourbuyerportfoliobygrade.
– Buyer Portfolio Risk Profile – Policy Detail – Requested Amount:Thisreportshowsthetotalvalueofcreditlimitamountsrequestedbypolicyandbuyergrade.
– Buyer Portfolio Risk Profile – Policy Detail – Approved Amount: Thisreportshowsthetotalvalueofcreditlimitamountsapprovedbypolicyandbuyergrade.
– Buyer Portfolio Risk Profile – Policy Detail – Temp. Credit Limit Amount:Thisreportshowsthetemporarycreditlimitamountbypolicyandbuyergrade.
– Buyer Portfolio Risk Profile – Temporary Limit Detail:Thisreportshowsthedetailbygradeandbypolicyofthetemporarycreditlimitsinthebuyerportfolio,fortheselectedmonth.
• Buyer Grade Changes by Grade:Thisreportshowsthebuyersforwhichthegradehaschangedduringtheselectedmonth.
– Buyer Grade Changes by Grade: Thisreportshowsthenumberofbuyersforwhichthegradehaschangedduringtheselectedmonth.
• Country Risk Profile – Period Comparison:Thisreportshowscreditlimitsaccordingtothe EulerHermescountryriskratinganddisplaysthedifferencebetweenthetwoselectedperiods.
– Buyer Detail Country Grade: Thisreportshowstheindividualcreditlimitsinyourbuyerportfolioby country risk rating.
– Buyer Detail Country Grade – Compared Period:Thisreportshowstheindividualcreditlimitsinyourbuyerportfoliobycountryriskratinganddisplaysthedifferencebetweentwoperiods.
• Buyer Grade Changes by Country:Thisreportshowsthenumberofbuyers,bycountry, forwhichthebuyergradehaschangedduringtheselectedmonthinthecriteriapanel.
– Buyer Grade Changes by Country – Buyer Detail (all changes):Thisreportshowsthebuyerdetail,bycountry,forwhichthebuyergradehaschangedduringtheselectedmonth.
• Buyer Group Portfolio: Thisreportshowsthecreditlimitsandthecorrespondingacceptanceratesonbuyersthatarepartofagrouporganization.
– Buyer Group Portfolio – Detail: Thisreportshowsthedetailofcreditlimitsandthecorrespondingacceptanceratesgroupedbybuyerorpolicy.
Top Exposure/Response Time
• Top Exposure: Thisreportshowsthebuyersinyourportfolioforwhichyouhavethelargestapprovedcreditlimits(20maximum).
• Exposure Month-by-Month:Thisreportshowsthehistoryofthetotalvalueofyourportfolio’sapprovedcreditlimitsovera12monthsperiod.
• Response Time:Thisreportshowsananalysisofresponsetimesforcreditlimitrequestsduringtheselectedmonth.
• Credit Limit Request Activity:Thisreportshowsthenumberofcreditlimitsrequestedovertheprevious12monthsfromthemonthselectedinthecriteriapanel.
– Activity – Outstanding Credit Limit Requests:Thisreportshowsthedetailofcreditlimitrequestsforwhichadecisionisstilloutstanding.
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3. Administration moduleThis next section is dedicated to the user with administrative access to EH SmartView
Theadministrativeuser,whichwillbeyourdefaultuserifyouonlyhaveonelicense,canaccessanadministratormodulethatallowsthemtomanagetheirdifferentpolicygroupingaswellasuseraccesstotheirpolicies.TheadministratorcanalsomodifylanguagesettingsforthedifferentEHSmartViewusers.Additionaluserlicensescanbeaddedforafee.
Access to the administration module
Toaccesstheadministrationmodule,simplyclickonthe“key”iconthatfigures in the user menu.
Policy Grouping
ThissectionhelpsyouorganizeandgroupyourdifferentEulerHermespolicies.Allofyourpolicies,bothactiveandterminated,areregroupedinadefaultpolicyparentgroupfolderlabeledwithyourcompanyname.Bydefault,youwillfindanotherparentgroup(MyGroup)andtwosubgroups(MyGroup1andMyGroup2)thatyoucanusetocreateapolicyhierarchy.
Name your new parent group
Onceyourparentgrouphasbeencreated,rightclickonitsfolderto:createanewparentgroup,renametheparentgroup,addagroup,deleteaparentgroup,orchangeitspositioninthe PolicyGroupingsection.
Tocreateanewparentgroup,simplyrightclickthedefaultparentgroup,MyGroup,andselect“Addparentgroup”.
AnychangesmadeviatheEHSmartViewadministrationmodulewilltakeeffectonthefollowingday.
Policy User Access
Onceaccessforadditionalusershasbeenestablished,youcancontrolwhichpoliciestheymayseeinEHSmartView.Simplycheckorunchecktheboxesnexttothepolicynumber.
Language settings
Choosethelanguagesettingsofyouruseraccessesinthelanguagesettingsection.
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Understanding the different EH gradesInthedifferentEHSmartViewreports,youwillcomeacrosstwodifferenttypesofgrade:theEH Buyer Grade and the EH Country Risk Rating.Thefirsthelpsyouunderstandthefinancialhealthandcreditworthinessofyourdifferentbuyers,wherethesecondanalyzestheeconomicandpoliticalenvironmentsofacountry.ThesetwogradesarethecoreofEulerHermes’knowledgeandwillhelpyoutoavoidbusinessesandmarketsthatmaypresentagreaterrisk,aswellashelpyoucapturegrowthopportunities.
OurEulerHermesBuyerGradeanalyzesthefinancialhealthandcreditworthinessofyourbuyerstopredicttheirdefaultrisk.
We assign each of those customers a ‘grade’ that reflects the health of their activity and the way they conduct business.
Toaccessthebuyergrade,EulerHermesriskunderwriterscombineproprietaryEulerHermesdatawithpubliclyavailableinformation.
1. EH Buyer Grade
Proprietary Euler Hermes data:
· Clientinformation· Paymentperformancedata· Networkofrisk information
· Specialinvestigationteams
Publicly available information:
· Firms/Partnerships · Limitedcompanies · Registeredpaymentdefaults · Creditreferenceagencies
Thisdataisanalyzedwithinourworldwidedatabase,helpingusmonitorover40millioncompaniesaroundtheworld. Thisdatabaseratesthedefaultriskofyourbuyersfrom1beingthelowestrisk,to10beingthehighest.
ThemeaningofeachEHBuyerGradeissummarizedintheoppositetable.
Grade Meaning Probabilityofloss
1 Exceptional Virtuallynoriskofloss
2 Very strong Minimalriskofloss
3 Strong Lowriskofloss
4 Good Belowaverageriskofloss
5 Average Averageriskofloss
6 Watch Aboveaverageriskofloss
7 Weak Increasedriskofloss
8 Distressed Highriskofloss
9 Uninsurable Veryhighriskofloss
10 Fail
Taking this risk assessment into account, our underwriters grant a specific credit limit up to which you can trade and be able to make a claim should something go wrong. This limit can be revised upward or downward as new information becomes available.
Grade NA – This grade is given to un-invoiceable companies (generally non-trading companies, like holdings)
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2. EH Country Risk RatingInadditiontotheEHBuyerGrade,theEHCountryRiskRatinganalyzesthecountry’spolitical,environmentalandeconomicrisk.Itisthecombinationoftwocomponents:
The long-term risk (country grade),whichresultsfromacombinationofthreesub-ratings: theStructuralBusinessEnvironment(SBE),whichmeasuresthewellbeingofthebusinessenvironment,thepoliticalrisk,andthemacroeconomicrisk.Thesethreesub-ratingsarecombined togivethefinalcountryratingrepresentedbyletters.AArepresentsthelowestlong-termrisk andproceedsdowntoA,BB,B,CandD,representingthehighestlong-termrisk.
The short-term risk (country risk level),whichresultsfromacombinationoftwoindicators: theCyclicalRiskIndicator(CRI)andtheFinancingFlowsIndicator(FFI).Thefirstmeasurescommercial riskaswellasthebusinesscycleandincludesdataondifferentbusinesses,especiallyinsolvencies,whilethesecondmeasuresthefinancialstrengthoftheeconomy.Thesetwoshort-termindicatorsarecombinedtogiveyouanumber,from1to4,with1beingtolowestriskand4beingthehighest.
Forexample,if a country’s risk rating is B1,itmeansthatthelong-termriskisB(thefourthlevel) andthattheshort-termriskis1(thebestlevel).TheBcanexplainthecountry’sdifficultbusinessenvironment,duetostructuralflaws,oritspoliticaluncertainty.However,short-termriskislow asboththeCRIandFFIareattheirlowestlevels.
These Euler Hermes grades give you a greater understanding of your buyer portfolio and help you make more informed decisions about your business.
Rating Definition
1 (Low) Lowriskofpaymentdisruption
2 (Medium) Moderateriskofpaymentdisruption
3(Sensitive) Seriousriskofpaymentdisruption
4 (High) Highriskofpaymentdisruption
Rating Definition
AA Verylowriskofpaymentdisruption
A Lowriskofpaymentdisruption
BB Slightriskofpaymentdisruption
B Moderateriskofpaymentdisruption
C Seriousriskofpaymentdisruption
D Highriskofpaymentdisruption
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The EH SmartView reports available to youEHSmartViewoffersmultiplecomprehensivereportstohelpyougainadeeperunderstandingofyourbuyerportfolio,enhanceyourpolicyreviewandoptimizeyourriskmonitoringexperience. YourEHSmartViewreportsaredividedintothreemaincategories:
AcceptanceRate,BuyerRiskProfileandExposure/ResponseTime.Fromthesemaincategories,youcan“drill-down”tomoredetailedreportsforamorefocusedviewonyourriskmanagement.
YourAcceptanceRatereportsgiveyouthechangesintheacceptancerateforyouractivecreditlimitsduringthelast12months. Youmayviewthemaccordingtoyourtradesectors,policyorbuyer’sgradeandcanaccessyourbuyer’sdetailbytradesectorandbygrade.
1. Acceptance Rate
The Acceptance Rate “drill-down” reports
AcceptanceRate
AcceptanceRate by
TradeSector –Detail
AcceptanceRate
AcceptanceRatebyTrade
Sector
AcceptanceRate
byPolicy
AcceptanceRate
by Grade
AcceptanceRate by Grade –Detail
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2. Buyer Risk ProfileThesecomprehensivereportsgiveyouthedifferentdistributionsofyourcreditlimits. TheyarefilteredbyBuyerorCountryGrade,bycomparativeperiods,orbybuyergroup.
BuyerPortfolioRiskProfile–PeriodComparison
BuyerPortfolioRiskProfilebyTempCreditLimitAmount
BuyerPortfolioRiskProfile–GradeDetail
BuyerPortfolioRiskProfile–TemporaryLimitDetail
BuyerDetailCountryGrade–CurrentPeriod
BuyerPortfolioRiskProfilebyRequestedAmountBuyerPortfolioRiskProfile
BuyerGradeChangesbyGrade–DetailBuyer Grade Changes by Grade
BuyerDetail(AllChanges)Buyer Guide Changes by Country
CountryRiskProfile–PeriodComparison
BuyerPortfolioRiskProfilebyApprovedAmount
BuyerDetailCountryGrade–ComparedPeriod
BuyerGroupPortfolio–DetailBuyerGroupPortfolio
BuyerRiskPortfolio
Buyer Risk Profile “drill-down” reports
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3. Exposure/Response TimeTheexposure/responsetimereportsavailabletoyougiveyourtopexposures(maximum20)andtheirevolution aswellasEulerHermes’responsetimetoyourcreditlimitrequests.
Top Exposure/Response Time “drill-down” report
TopExposure/ ResponseTime
TopExposure
ExposureMonth-by-
Month
Response Time
Credit Limit Request Activity
Activity–PendingRequest Detail
NeedmoreinfomartiononEHSmartView?Pleasecontactyouraccountmanagerat888-269-5653.18
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Frequently Asked Questions1. GETTING STARTED / USER ACCESS
How do I start using EH SmartView
SmartViewisanaddedbenefitforpolicyholderswhichwillbeenableduponrenewalforexistingclientsorwhennewclientsestablishtheirpolicy.AccesswillbegrantedthroughyourEOLISuserportal.TosignintoEHSmartView,simplylogontoyourEOLISaccount,gotothe“usefullinks”tabandclickontheEHSmartViewlink.OnceyouhaveaccesstoEHSmartView,youcanbeginexploringallthedifferentriskmonitoringpossibilities.Seemoreonpage3.
How can multiple users access EH SmartView? Do all of them have access to the same data?
Asanaddedvalue,onelicenseisprovidedtoeachclientatnoadditionalcost.Ifadditionallicensesarerequired,theycanbepurchasedfor$300peryear.Onceyou’vesubscribedto“x”numberoflicences,youwillhave1administrator-levellicenseand“x-1”user-levellicenses.TheadministratorisabletoviewalldataandgrantuseraccesstospecificpolicieswithinEHSmartView,throughthe“PolicyUserAccess”section.Seemoreonpage8.
Can user access to EH SmartView be modified?
EHSmartViewuseraccesscanbemodifiedthroughthe“PolicyUserAccess”section.Inthissection,theadministratormaygrantorremoveuseraccesstoanypolicyinyourcompany’sportfolio.
Ifyouwishtocompletelyremoveuseraccess,orgrantittoanewuser,theadministratorneedstocontactASDdirectlyat 888-269-5653.Seemoreonpage8.
How do I manage my policies within EH SmartView?
Ifyouaretheadministrator,youhavetheabilitytoaccessandorganizeyourdifferentEHpoliciesintogroups.Todoso,simplyaccesstheadministrationmoduleandclickonthe“PolicyGrouping”tab.Youcanthen:• Createnewpolicygroupsandsubgroups• Organizedifferentpoliciesinthesegroupsandsubgroups• Deleteorrearrangeexistinggroupsandsubgroups Withthistoolyoucaneasilyorganizeandstructureyourpoliciestooptimizeyourriskmanagementprocesses.Seemoreonpage13.
Who do I contact if I have a problem with the tool?
IfyoueverencounteraproblemwithEHSmartView,pleasecontacttheEulerHermesASDteamat888-269-5653.Seemoreonpage8.
How much does the service cost?
OneSmartViewlicenseisvaluedat$1,500butprovidedfreeofchargeasanaddedbenefitofdoingbusinesswithEulerHermes.Youwillonlyincuracostifyouwishtopurchaseadditionallicenses,whichareavailablefor$300peryear.
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2. USER QUESTIONS
How does EH SmartView enhance my current policy?
WithEHSmartView,yougetaclearoverviewofyourcommercialactivityandgrowthopportunities.Youcanmonitoryourbuyersandtheriskstheypresent,yourglobalandpartialacceptancerates,aswellasyourtopandmonth-by-monthexposurelevels.WiththehelpofthesereportsandthereliabilityoftheEHgradingsystem,youcanaskforanincreaseincoverageshouldabuyer’ssituationimprove,helpingyouexpandyourbusinesssafelyandsecurely.YoucanalsomonitorEulerHermes’responsetimestoyourcreditlimitrequestandintegratethisinformationintoyourbusinessplanning.
What is the EH SmartView Dashboard?
TheEHSmartViewDashboardshowsyourmainriskmonitoringreports,whichincludesbuyerportfolioriskprofile,yourtopexposuresandyourglobalacceptancerate.Thedashboardfeatureallowsyoutoseeataglanceyouressentialpolicyinformationandkeyperformanceindicators.Seemoreonpage4.
What are the reports that help me monitor risk in my buyer portfolio?
Thereareanumberofreportsthathelpyoumonitorthecreditworthinessofyourbuyers.Ifyouwantaglobalunderstandingofyourbuyer’srisklevel,theBuyerPortfolioRiskProfilesortsyourbuyersbygrades,representingthevaryinglevelsofrisks.Youcanthenmonitoragroupofbuyersunderacertaingradeorcomparethisreportwithapreviousperiod.YoucanalsomonitoranychangesinthecreditworthinessofyourbuyerswiththeBuyerGradeChangesbyGradeorBuyerGradeChangesbyCountryreports.Thesecomprehensivereportsaresimpletounderstandandcanbeusedtohelpyoumonitoryourbuyer’srisk.Seemoreonpage16.
I want to compare my different EH policies; what’s the easiest way to do this?
Thereareseveralwaystocompareandcontrastdifferentpolicies;theeasiestofwhichistoselectthedesiredpoliciesinthecriteriasectionontheleft-handsideofthescreen.Tomakeselectioneveneasier,youcangroupavarietyofpoliciesintheadministrationmoduleunder“PolicyGrouping.”Onceyou’vegroupedthedifferentpoliciesyouwanttocompare,youonlyhavetoclickthepolicygroupintheleft-handpaneltoviewatanytime.Seemoreonpage9.
Is the information in EH SmartView up-to-date? How often do you update the data and the grades? Will I be notified of any changes?
EHSmartViewwillholdyourpolicyandbuyerhistoryforthelast24months.Ourriskmonitoringtoolhasthemostup-to-dateinformationonyourdifferentacceptancerates,buyers,exposuresandresponsetimes.Thisinformationisrefresheddaily,soyouarealwayskeptuptodateonthecreditworthinessofyourbuyersandthenewestbusinessopportunities.Seemoreonpage14.
How do I export reports?
Youcanexportanyreportsinexcelorpdfformat,forusercustomization.Todoso,simplyaccessthedesiredreport,andselecttheformatinwhichyouwishtoextractintheusermenu.Youmaythencustomizeorintegratethesereportsintopresentationsofyourown.Seemoreonpage8.