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EHMA, Brussels, March 2007
Europe
It’s a single112
in 27 Member States
Gary Machado (EENA)
EHMA, Brussels, March 2007
1-1-2 history
• 1991 – Council Decision 91/396/CEE
Common market, free movement of people, therefore access to emergency services through a single number 112 all over the EU.
• ...1999– Creation of EENA: promote knowledge and efficient use of the 112 by gathering al the actors involved (industry, emergency services and civil society)
• ...2007, 16 years after: reasons of a non-harmonized 112 – 112 TOP DOWN decision VS 911 BOTTOM UP decision– 2 componants (Telecommunications & Civil Protection), 2 different competences (European and national)– no proactive policy on this issue from the Commission side, only some MS’s(Finland, Sweden, Netherlands, Portugal, Luxemburg, Danemark and then the last MS’s joining the EU + Spain, Belgium) – no horizontal approach to deal with the “emergency telecommunications” issue
EHMA, Brussels, March 2007
Citizen1-1-2
Authorities
Alarm, TV Radio, sirensGrouped sms
Specific networksSpecific networks
Emergency telecommunications
Authorities
EHMA, Brussels, March 2007
Figures
CGALIES, 80-100 millionEmergency calls
40 million from gsm3,5 million bad caller location information loss of time2,5 without caller location information no help sent
5 000 more lives and5 000 000 000€ could be saved every year in EU
DECO en 2003…in Portugal
1000 calls to the 112 evaluated
– 15% Spanish and Portuguese– 20% French – 29% EnglishNever get help at all
Between 15% et 30% of emergency calls are not handled appropriately or not at all
What about 2/3 of Europeans who do not even know that 112 is available???
EHMA, Brussels, March 2007
Emergency telecommunications
• Citizen – Authorities, no standards• Authorities – Authorities , no standards• Authorities – Citizen , no standards
– In 2002, Directive 22/2002 Universal Service (article 26)– Consolidation, caller localisation (recommendation) and information of
the population on the existence and use of the 112
– > EENA decides to lobby the MS’s on “emergency telecommunications issue”
– > complaints against MS’s for not transposing the article 26 on Dir 2002/22 (EC annonces in March 2007 European Court of Justice for 7 MS’s)
– > complaint against the EC for mal administration on the 112 issue (condemned by European Ombudsman)
– > petition to the European Parliament (becomes a political priority in February 2007)
EHMA, Brussels, March 2007
…after two successful high-level conferences
• Major event in partnership with the first edition for GOVSEC Europe– Exhibition area (commercial - GOVSEC)– Conférences (lobby - EENA) “European Security & Safety Summit”
• Under the patronage of the EC (Commissioner Stavros Dimas)• In collaboration with NENA, E9-1-1 Institute, ETSI
Objectives
• Technical feasability• Added value of all the applications on the 112 chain• Return of experience on specific projects with prof. users and industry• Funding opportunities• Evaluation of social and financial impacts with the enhancement of
emergency management (regulation)• Conclusions expressed by MEP’s
European Security and Safety Summit, Brussels, 6th & 7th June 2007
EHMA, Brussels, March 2007
Measuring socio-economic impacts of intervention delays in emergencies (SEIDE)
• EENA about to start a European project with the objectives:– to assess the current socio-economic impacts of
intervention delays – to evaluate the social, human and financial benefits
from a proper implementation of the regulation, also through the use of ICT
More information: [email protected]
EHMA, Brussels, March 2007
Challenge was• To put the “emergency telecommunications” issue
into the political agenda
Objective will be
• To play a support role to the MEP’s who committed to this issue by setting up a global agency for emergency telecommunications
Tomorrow
EHMA, Brussels, March 2007
Thank you very much
for your attention!
Please have a look at:
www.112petition.eu &
Promote the initiative!
