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EAO Elder Abuse Prevention
Training Program
Retirement Homes
1. Orientation to EAO
2. Resources EAO Offers
3. Overview of Elder Abuse Prevention Training Program and Toolkit
4. RHA – Reporting Obligations for Elder Abuse
5. Assessing Risk and Immediate Danger
6. RHRA Reporting Line– Response and Process of Inspectors
7. Regional Resources and Contacts/Referrals for Assistance
Overview
We envision an Ontario where seniors are safe and respected.
EAO’s VISION AND MISSION
Our mission is to create an Ontario that is free from abuse for all seniors, through awareness, education, training, collaboration, service coordination and advocacy.
Ontario’s Strategy to Combat Elder Abuse
Strategy`s Three Priorities
Coordination
of
Community
Services
Multi-
Sectoral
Training
for Front-Line Staff
Public
Education
and
Awareness
On
tari
o D
em
ogr
aph
ics
For those who work with seniors on a daily basis, at least 1/10 seniors will experience some form of abuse
Total Population Of Older Adults 2.0 M Elder Abuse Rate 4 % - 10% Abused Ontarians 60,000 – 200,000
Represents Between 148,000 - 370,000 older adults in Canada today.
(Lachs & Pillemer, 2004; Stats Canada, 2000)
DEMOGRAPHICS and ELDER ABUSE
“… a single, or repeated act, or lack of appropriate
action, occurring within any relationship where there is an expectation of trust which
causes harm or distress to an older person."
ELDER ABUSE
World Health Organization
“…ideas, attitudes, beliefs and practices on the part of individuals that are biased against persons or groups based on their age”
Ageism
ONPEA developed Province-wide multi-media public education campaign
Television Public Service Announcements Modified and Aired by British Columbia and Nova Scotia
Financial Abuse Physical Abuse Emotional Abuse
Public Education
SAMPLE OF ONPEA RESOURCES
EAO can provide training to Retirement Homes in Ontario on the Retirement Home Act as it pertains to abuse recognition, education, prevention, reporting and response of resident elder abuse.
The safety and wellbeing of seniors is a priority for all of us.
Training
EAO has the knowledge to ensure that all staff/volunteers receive comprehensive and consistent training and are in compliance with the Act.
EAO offers credibility to this training based on its years of experience working on elder abuse prevention.
EAO has years of experience working with the Ontario Government on initiatives to protect the safety and
well-being seniors.
Retirement Homes
Elder Abuse Prevention Training Program and Toolkit
Reporting, Documentation Forms
EAO has developed a ‘package of standard forms’ for management to utilize in the reporting and documentation of incidents of abuse. • Retirement Homes can illustrate quickly and accurately to Inspectors the
documentation verifying any incident and actions taken for resolution.
EAO has a specific Regional Resource Packages of local listing of services and agencies within the Ontario that can assist older adults and families in cases of elder abuse.
Resource Package
Policies and procedures for reporting Intervention Flow Charts (i.e. Imminent danger of when to call police) Screening Chart Reporting Forms Sample Interview questions of Residents Regional Resource Package Training Modules
Levels of Training Senior Management
Supervisors/Directors of Care Train the Trainer
Front Line Staff /Volunteers (administrative support staff, PSW’s,
dietary, janitorial, maintenance)
Training Delivery Tailor training sessions to meet the needs of individual retirement homes. • EAO has the ability to offer on-site training provided by EAO Regional
Consultants o Attend to Independent Homes or Group of Retirement Homes
collaborate in one location • Hosting on-line webinars • Provide `train the trainer` workshops for Retirement Homes managers/
owners/operators • EAO can invite other key stakeholders and professionals to accompany
EAO staff to deliver training if necessary or requested, for example co-presenting with a legal expert.
REPORTING
Elder Abuse
Review Ethics of Reporting, including:
Moral Responsibility
Our Own Values And Beliefs
Our Professional Ethical Obligation
Our Commitment/ Client Trust
Consideration For The Potential Outcomes
Ethics of Reporting
Retirement Home Act, 2010
75. (1) A person who has reasonable grounds to suspect that any of the following has occurred or may occur shall immediately report the suspicion and the information upon which it is based to the Registrar:
1. Improper or incompetent treatment or care of a resident that resulted in harm or a risk of harm to the resident.
2. Abuse of a resident by anyone or neglect of a resident by the licensee or the staff of the retirement home of the resident if it results in harm or a risk of harm to the resident.
3. Unlawful conduct that resulted in harm or a risk of harm to a resident.
4. Misuse or misappropriation of a resident’s money.
(5) At a minimum, the policy to promote zero tolerance of abuse and neglect of residents shall,
(a) clearly set out what constitutes abuse and neglect;
(b) provide that abuse and neglect are not to be tolerated;
(c) provide for a program for preventing abuse and neglect;
(d) contain an explanation of the duty under section 75 to report to the Registrar the matters specified in that section;
Zero Tolerance Abuse Policy Retirement Home Act, 2010
e) contain procedures for investigating and responding to
alleged, suspected or witnessed abuse and neglect of
residents;
(f) set out the consequences for those who abuse or neglect residents;
(g) comply with the prescribed requirements, if any,
respecting the matters described in clauses (a) to (f); and
( h) deal with the additional matters, if any, that are
prescribed. 2010, c. 11, s. 67 (5).
Zero Tolerance Abuse Policy Retirement Home Act, 2010
Assessing Risk and
Immediate Danger: The Tipping Point !
Interpretation of Sec. 75
Reporting to RHRA vs call the police or both?
Expectations of RHRA
Obligations of Operator/Owner
22
Retirement Homes must* report Abuse to
Registrar of the Retirement Homes
Regulatory Authority
1-855-ASK-RHRA (1-855-275-7472)
Responding what if..
The Grey Zone..
The resident is not physically harmed but when the daughter comes to visit the resident staff often hear yelling and screaming in the room. When asked later by staff the resident indicates the argument was about her daughter taking her visa and bank cards without permission. EAO Staff Training can help work through these types of scenarios…
Community Collaboration!
lawyers
Crown Attorney
police
Senior/
community agencies
CCAC
counseling
Victim Services
Mental Health
We need to
work with
community
agencies to
respond and
intervene in
cases of elder abuse
Community Collaboration!
EAO has excellent knowledge of the agencies and organizations who support senior victims and their families given our direct working relationships with 52 elder abuse networks in Ontario;
EAO`s working relationships with professionals from local and provincial associations and agencies for the past 15 years
Partners include law enforcement services/officers, health and social service providers dealing specifically with elder abuse and seniors’ issues in the province.
Provincial Resources
27
Advocacy Centre for the Elderly 1-416-598-2656
Alzheimer Society of Ontario 1-416-967-5900
LTC ACTION Line MOH and Long-Term Care 1-866-434-0144
Office of the Public Guardian and Trustee 1-800-366-0335
Ontario Rental Housing Tribunal 1-888-332-3234
Ontario Seniors’ Secretariat InfoLine 1-888-910-1999
OPP Senior Assistance Team 1-705-329-7693
Senior Crime Stoppers 1-800-222-8477
Seniors Safety Line 1-866-299-1011
What’s Your Message?
Elder Abuse Ontario (EAO)
2 Billingham Road, Suite 306 Toronto, ON M9B 6E1 Tel: 416-916-6728
www.elderabuseontario.com