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Electricity Distribution Network Service Provider

Energy — Reporting Manual January 2013

ii IPART Electricity Distribution Network Service Provider

Amendment Record

Issue No Date Issued Reason/s for Amendment

RMEDNSP/1 15/12/03 First release

RMEDNSP/2 23/2/05 Minor amendments following 2003/04 compliance reporting

Amendments to operating statistics

Inclusion of obligations imposed by MOR (B2B)

RMEDNSP/3 26/9/05 Inclusion of Ministerially-imposed design, reliability and performance licence obligations.

RMEDNSP/4 22/11/06 Amendment to 6 monthly reporting arrangements

Classification of Ministerially-imposed design, reliability and performance licence obligations that are first active in 2006/07

RMEDNSP/5 5/12/07 Inclusion of licence obligations imposed by Electricity Supply (General) Amendment Regulation 2007.

Inclusion of amendments to Ministerially-imposed design, reliability and performance licence obligations from 1 December 2007.

RMEDNSP/6 8/3/10 Classification of Ministerially-imposed design, reliability and performance licence obligations that were first active in 2008/09

Inclusion of an additional operating statistic relating to total number of small retail customers.

Inclusion of obligations from amendments to MOR (RoLR)

Amendments to explanatory notes for operating statistics B.3, B.4, and F.1.

RMEDNSP/7 4/5/2011 Inclusion of obligations relating to DNSPs allowing small renewable generators to feed-in to network

RMEDNSP/8 16/1/13 Amendment of licence obligations arising from the Electricity Supply (General) Amendment (Retail Supply) Regulation 2012 (effective 1 July 2012)

Inquiries about the Reporting Manual and electricity licensing in general should be addressed to:

Program Manager Compliance Independent Pricing and Regulatory Tribunal of New South Wales PO Box Q290, QVB Post Office NSW 1230

T (02) 9113 7732

Contents

Electricity Distribution Network Service Provider IPART iii

Contents

1 Introduction 1

2 Compliance reporting requirements 2

2.1 Classification of conditions 2

2.2 Immediate notification (Type 1 obligations) 3

2.3 6-monthly Reports (Type 2 obligations) 3

2.4 Annual Reports (Type 3 obligations) 4

2.5 6-monthly and Annual Reporting Cycle 5

2.6 How to lodge 6-monthly and annual reports 5

2.7 Annual Operating Statistics 5

2.8 Compliance Audits 5

2.9 Rewarding strong compliance 6

3 Processes for Revision 7

Appendices 9

A Checklists for 6-monthly and annual reporting 11

B 6-monthly compliance report format 12

C Annual Compliance Report Format 14

D Electricity operating statistics 16

E DNSP Licence conditions and obligations under licence conditions 21

Glossary 63

1 Introduction

Electricity Distribution Network Service Provider IPART 1

1 Introduction

Businesses must ensure compliance with all licence conditions and other applicable obligations under the Act and regulations. The nature and extent of compliance measures a licence holder will need to establish and maintain will vary depending on the nature, scale and complexity of its business.

The obligations imposed on licence and authorisation holders are across a range of policy-specific statutory instruments or other documents. To locate all obligations it is necessary to refer to a large number of source documents.1

To facilitate the common administration of the electricity and gas regimes, IPART has produced a series of reporting manuals, one for each licence and authorisation type. IPART will provide an annual report to the Minister for Energy on compliance by electricity and gas licence and authorisation holders.

6-monthly and immediate compliance reporting has also been introduced in respect of key obligations. All compliance reporting under the reporting manuals is exception-based.

This Reporting Manual explains IPART’s approach to compliance monitoring and clarifies reporting requirements for holders of NSW electricity distribution network service provider licences. In particular, the Manual describes:

detailed compliance reporting requirements including format and the reporting timetable (section 2)

an explanation of licensing obligations not covered in the manual (section 3) and

the process for revision (section 4).

1 For example, it is a condition of licence/authorisation to comply with aspects of the Electricity

Supply Act 1995 and the Gas Supply Act 1996, aspects of regulations under those Acts, the Marketing Code of Conduct and the Market Operations Rules.

2 Compliance reporting requirements

2 IPART Electricity Distribution Network Service Provider


2.1 Classification of conditions

IPART has prioritised compliance reporting by classifying all licence obligations as Type 1, 2, or 3 based on an assessment of the potential impact of a breach on the Government’s policy objectives.

Type 1 licence obligations are limited to those licence obligations where a breach would have a critical impact on the Government’s policy objective(s) and where the impact of that breach increases over time if it is not rectified quickly.

Type 2 licence obligations are listed in this category if:

a breach would seriously impact the Government’s policy objective, and/or

the obligation is ‘new’ or has not been complied with in previous years, and/or

there is a need to raise businesses’ awareness of the obligation.

Type 3 licence obligations are all other obligations not listed in the above categories. Please note that certain licence obligations that would otherwise seem likely to be classified as Type 1 or Type 2 may be classified as Type 3 where another agency monitors compliance on a more frequent basis.2

The category allocated determines the frequency of compliance reporting as follows:

Type 1 – Immediate Notification.

Type 2 – 6-monthly.3

Type 3 – Annual.

2 For example, the NSW Department of Trade and Investment, Regional Infrastructure and

Services (DTIRIS) actively monitors and requires independent audits of DNSPs’ and reticulators’ compliance with safety requirements and network management requirements. These obligations are supported by licence/authorisation conditions, but frequent reporting to IPART would duplicate reporting to DTIRIS and send a confusing signal as to which agency regulates safety.

3 IPART amended the 6-monthly reporting arrangements from 2006/07. These arrangements are outlined at section 2.3.



Appendix E sets out the category allocated to each licence obligation.

2.2 Immediate notification (Type 1 obligations)

Immediate notification takes the form of a telephone call to the Program Manager ((02) 9113 7732) or the Director ((02) 9290 8414) and follow-up written confirmation to IPART’s Chief Executive Officer from the Chief Executive Officer (or equivalent)4 of the business concerned within 5 business days. Notification must occur as soon as the event occurs, or as soon as a licensee becomes aware that the event is likely to occur. The notification must include:

extent and nature of the non-compliance (including whether and how many customers and/or other licence holders have been affected)

reasons for non-compliance

actions taken to rectify the breach and to prevent it reoccurring

actual/anticipated date of full compliance.

For completeness, any breach that is subject to immediate notification should also be briefly summarised in the 6-monthly and annual compliance reports, including an update of any further actions taken by the licence holder with respect to the breach and an indication of whether any further breaches of the same obligation have occurred.

2.3 6-monthly Reports (Type 2 obligations)

IPART amended the 6-monthly reporting arrangements from 2006/07. 6-monthly compliance reports are now only required from licensees whose compliance has been unsatisfactory, as determined by IPART on a case-by-case basis. These licensees will be notified by IPART of the 6-monthly reporting requirement.

Businesses subject to a 6-monthly reporting requirement must submit a statement signed by the Chief Executive Officer (or equivalent) that the business has complied with its licence obligations classified as Type 1 or Type 2 other than those identified in the report. Businesses should report only non-compliances that were identified during the reporting period.

4 Some licensees may not have CEOs. In these circumstances, an alternative officer who has

day-to-day management control of the business may send written confirmation. If there is any doubt about who should send confirmation, businesses are requested to contact the Program Manager, Compliance.



If a business subject to a 6-monthly reporting requirement has breached a Type 1 or Type 2 licence obligation, it is also required to provide an exception report which details the:





For completeness, any breach reported in the 6-monthly compliance reports should be summarised in the annual compliance report, including an update of any further actions taken by the licence holder in respect of the breach and an indication of whether any further breaches of the same obligation have occurred.

The format of the 6-monthly compliance report forms Appendix B.

2.4 Annual Reports (Type 3 obligations)

Businesses are required to submit an annual statement certifying that the business has complied with its licence or authorisation obligations other than those identified in the report. The annual compliance statement must be signed by:

the Chief Executive Officer (or equivalent) and

the Chairman of the Board or a duly authorised Board member other than the CEO.

Businesses that have breached a licence obligation are required to provide an exception report which details the:





Annual operating statistics must also be provided as part of the annual compliance report.5

The format of the annual compliance reports form Appendix C.

5 See section 2.7.



2.5 6-monthly and Annual Reporting Cycle

A 6-monthly compliance report, covering the period July to December, must be submitted to IPART by businesses subject to a 6-monthly reporting requirement by not later than 10 February in each year. The annual compliance report, covering the previous financial year, must be submitted to IPART by not later than 31 August in each year.

A checklist for 6-monthly and annual reporting forms Appendix A.

2.6 How to lodge 6-monthly and annual reports

Annual and 6-monthly compliance reports should be lodged electronically with a follow-up hard copy sent by mail. Name and contact details (phone, fax, email) of the primary contact IPART can liaise with when assessing compliance should also be provided. An alternative contact for those times when the primary contact is unavailable should also be nominated.

Email addressed to: [email protected].

Hard copy addressed to:

The Chief Executive Officer Independent Pricing and Regulatory Tribunal of NSW PO Box Q290 QVB Post Office NSW 1230

2.7 Annual Operating Statistics

As in previous years, DNSPs are required to submit operating statistics as part of the annual compliance report. The operating statistics for 2009/10 are listed in Appendix D and include one additional statistic for total small retail customers.

2.8 Compliance Audits

IPART will conduct periodic compliance audits. The scope and timing of these audits will depend on the results of previous compliance audits and each business’ compliance history. Compliance audits will generally be combined systems6 and performance audits.7

6 An audit of a business’s compliance systems involves an examination of the systems and

processes that the business has adopted in order to ensure that they comply with their obligations.

7 An audit of a business’s compliance performance involves an examination of the extent to which the business complies with its licence or authorisation conditions.



Due to the changing nature of the scope and timing of audits from year to year, obligations to be audited will not be outlined in the Reporting Manuals. The scope of an audit will be provided separately to all businesses concerned closer to the time of an actual audit.

2.9 Rewarding strong compliance

In 2003, quarterly reporting was scaled back to 6-monthly reporting in recognition of licensees’ good compliance history from the commencement of full retail competition. In 2006 IPART determined that the high level of compliance demonstrated by most licensees warranted amendments to the 6-monthly reporting arrangements to reward these licensees. 6-monthly reporting arrangements remain in place for some licensees and are outlined at section 2.3.

In coming years, individual businesses’ compliance performance may warrant requiring them to report more or less frequently than the broad classification of reporting priority in the Reporting Manuals. IPART may scale back the frequency and/or extent of compliance reporting and auditing if a business has implemented a strong compliance system, receives an adequate compliance audit report, and demonstrates a good compliance history.

However, where businesses fail to comply with key conditions or do not implement an appropriate compliance system IPART may progressively increase the extent and frequency of compliance reporting and auditing. Where a business receives a marginal or inadequate compliance audit report, it will be subject to further investigations which may include an external audit.

Where non-compliance indicates significant problems with a business’ compliance systems, the business may be required to undergo an external audit prior to or in conjunction with submitting their next annual compliance report to IPART. The purpose of the follow-up audit would be to obtain independent assurance that the information contained in the business’s annual compliance report accurately represents its true position. The auditor may also be asked to comment on how the business’ compliance system or performance might be improved.

3 Processes for Revision



Appropriate reporting and auditing requirements for each condition may vary over time to reflect businesses’ previous compliance performance and evolving regulatory and government policy objectives.

Changes to the Reporting Manuals, including amendments to the classification of licence obligations may be necessary to:

include new licence obligations

delete redundant licence obligations

reflect new government initiatives

rectify problems identified through compliance monitoring and reporting.

Before making any significant revisions to the reporting requirements or operating statistics, IPART will undertake appropriate consultation with relevant licensees/authorisation holders and other interested stakeholders as appropriate. In determining the commencement date for new reporting arrangements, the Tribunal will have regard to licensees’ need for a reasonable period to implement new arrangements.



Appendices



A Checklists for 6-monthly and annual reporting


A Checklists for 6-monthly and annual reporting

A.1 6-monthly reporting

By no later than 10 February in each year, all licensees subject to a 6-monthly reporting requirement must lodge:

6-monthly Compliance Report Certification.

Non-Compliance schedule.

Name and contact details (phone, fax, email) of the main person the IPART can liaise with during February when assessing compliance. Please also nominate an alternative person for those times when the main contact is unavailable.

A.2 Annual reporting

By no later than 31 August in each year, all licensees must lodge:

Annual Compliance Report Certification.

Non-Compliance schedule.

Operating Statistics.

Name and contact details (phone, fax, email) of the main person IPART can liaise with during September when assessing compliance. Please also nominate an alternative person for those times when the main contact is unavailable.

See templates at Appendix B

See templates at Appendix C & D

B 6-monthly compliance report format



6-monthly Compliance Report

For the period July to December 20__

Submitted by [name]

ACN:

To: The Chief Executive Officer Independent Pricing and Regulatory Tribunal of NSW PO Box Q290 QVB Post Office NSW 1230

[Name] reports as follows:

1. This report documents compliance during [6-monthly period] with all obligations classified as Type 1 or Type 2 obligations in IPART’s current Distribution Network Service Provider Reporting Manual.

2. This report has been prepared by [name] with all due care and skill in full knowledge of conditions to which it is subject and in compliance with IPART’s current Distribution Network Service Provider Reporting Manual.

3. Schedule A provides information on all obligations with which [name] did not fully comply during [6-monthly period].

4. Other than the information provided in Schedule A, [name] has complied with all Type 1 and 2 obligations to which it is subject.

5. This compliance report has been approved and signed by the Chief Executive Officer (or equivalent)8 of [name].

DATE: ………………………………………………..

Signed: ………………………………………………..

Name: ………………………………………………..

Designation: ………………………………………………..

8 Some licensees may not have CEOs. In these circumstances, an alternative officer who has day-

to-day management control of the business may verify the report. If there is any doubt about who should sign the report, businesses are requested to contact the Program Manager, Energy Compliance.



Schedule A Non Compliances9 Table #10 List obligations breached,

including a brief description of each obligation11

Describe:

i Nature and extent of non-compliance (including whether and how many customers and/or other licence holders have been affected)

ii Reasons for non-compliance iii Remedial action taken iv Actual anticipated date of full compliance

9 Licensees should report only non-compliances that were identified during the reporting period. 10 See Appendix E. Licensees should indicate, for example, DNSP table #29. 11 Licensees should include, for example: ES (General) Reg cl 42(2) – A DNSP who enters a

negotiated customer contract with a small retail customer must provide the customer with a copy of the contract at the time the contract is entered into.

C Annual Compliance Report Format



Annual Compliance Report for 20__/__

Submitted by [name]

ACN:

To: The Chief Executive Officer Independent Pricing and Regulatory Tribunal of NSW PO Box Q290 QVB Post Office NSW 1230

[Name] reports as follows:

1. This report documents compliance during [financial year] with all obligations to which [name] is subject by virtue of its Distribution Network Service Provider Licence.

2. This report has been prepared by [name] with all due care and skill in full knowledge of conditions to which it is subject and in compliance with the Tribunal’s current Distribution Network Service Provider Reporting Manual.

3. Schedule A provides information on all obligations with which [name] did not fully comply during [financial year].

4. Other than the information provided in Schedule A, [name] has complied with all conditions to which it is subject.

5. Statistical information about [name’s] operations is provided in Schedule B.

6. This compliance report has been approved by the Chief Executive Officer (or equivalent)12 and the Board of Directors of [name] at its meeting on [date].

DATE: …………………………… DATE: …………………………………

Signed …………………………… Signed …………………………………

Name: …………………………… Name: …………………………………

Designation: ………………………... Designation: …………………………….. 12 Some licensees may not have CEOs. In these circumstances, an alternative officer who has day-

to-day management control of the business may verify the report. If there is any doubt about who should sign the report, businesses are requested to contact the Program Manager, Energy Compliance.



Schedule A Non Compliances13 Table #14

Reporting period in which the breach occurred15

List obligations breached, including a brief description of each obligation16

Describe:

i Nature and extent of non-compliance (including whether and how many customers and/or other licence holders have been affected)

ii Reasons for non-compliance iii Remedial action taken iv Actual anticipated date of full

compliance

13 Licensees should report only non-compliances that were identified during the reporting period. 14 See Appendix E. Licensees should indicate, for example, DNSP table #29. 15 Licensees should indicate whether the breach occurred in the first half of the financial year, the

second half of the financial year, or both. 16 Licensees should include, for example: ES (General) Reg cl 24(2) – Certain information must be

included in a bill issued by the DNSP.

D Electricity operating statistics



Schedule B Operating Statistics - DNSPs A Customers (See explanatory Note 1 at the end of this Schedule Response

1 How many customers did the Licence Holder have as at 30 June? #

2 How many residential small retail customers did the Licence Holder have as at 30 June?

#

3 How many non-residential small retail customers did the Licence Holder have as at 30 June?

#

4 How many small retail customers did the Licence Holder have as at 30 June?

#

B. Telephone service for faults and difficulties (See Note 2)

1 What is the Licence Holder’s telephone number for reporting network faults and difficulties?

Tel #

2 How many calls were made to this service during the period? #

3 How many calls dropped out or were abandoned? #

4 How many calls to this service were answered by a human operator within 30 seconds?

#

C. Timely provision of services (See Note 3)

1 What was the total number of connections provided by the Licence Holder for existing & new premises where the Licence Holder undertook the work?

#

2 Of the total number of connections provided under C.1, how many were not provided on or before the agreed date?

#

3 What was the total compensation paid in relation to C.2? $

D. Timely notice of planned interruptions to supply (Note 4)

1 What was the total number of planned interruptions to supply during the period?

#

2 Of the planned interruptions in D.1, on how many occasions did the Licence Holder not provide at least 2 business days’ notice to the affected customers about the interruption to their supply?

#

3 Of the planned interruptions in D.1, on how many occasions did the Licence Holder interrupt the customers’ supply of electricity for longer than the time indicated in the relevant supply interruption notice?

#

4 What was the total value of compensation paid in relation to D.2 & D.3?

$



E. Repair of faulty street lights (Note 5)

1 What was the total number of reported street light faults during the period, excluding multiple reports for the same fault?

#

2 On how many occasions did the Licence Holder fail to complete the repairs of faulty street lighting on or before the date agreed between the Licence Holder and any eligible customer?

#

3 What was the average number of days to repair faulty street lights? #

4 What was the total value of compensation paid to customers in relation to E.2?

#

F. Complaints (See Note 6)

1 How many complaints did the Licence Holder receive during the period from small retail customers in relation to distribution network service matters?

#

2 Of the complaints reported under F.1, how many were from:

a) residential small retail customers?

b) Non-residential small retail customers?

#

#

Explanatory notes

1. Customers

“Customer” means a supply connection point.

“Small retail customer” means a customer whose electricity consumption in NSW is no more than 160 megawatt hours per annum.

“Residential small retail customer” means a small retail customer who uses their premises primarily for residential purposes.

“Non-residential small retail customer” means a small retail customer who uses their premises primarily for non-residential purposes.

The customer statistics collected here will be used in conjunction with the complaint statistics in this schedule to calculate the complaints operating measures.

2. Telephone service for reporting network faults

The resulting measures that may be used in IPART’s compliance report are:

Percentage of calls answered within 30 seconds.

Percentage of calls that dropped out or were abandoned by the caller.



These measures are based upon a guaranteed customer service standard established under clause 40 and Schedule 3, Part 2, clause 11(1) of the Electricity Supply (General) Regulation 2001. A connection contract between a DNSP and a small retail customer must require a DNSP to provide a telephone service that operates on a number to which a person can be connected for not more than the price of a local telephone call and that can receive notice of, and give information concerning, faults and difficulties in the DNSP’s electricity works. An automated answering service satisfies this requirement only if it makes provision for the transfer of calls to a human operator.

Where an automated answering system is used, the 30 second time limit may be counted from the time that the system directs a caller to an operator or where a caller indicates a preference to be connected to an operator.

Where possible, licensees should not include calls that were satisfied by an automated answering system in its “dropped out or abandoned call” data. Where licensees’ phone systems cannot differentiate the reason for a caller discontinuing a call, the licensee should indicate this in its report to IPART.

3. Timely provision of services


Number of connections not undertaken by the agreed date.

Value of compensation paid for not providing connection services by the agreed date.

These measures are based upon a guaranteed customer service standard established under clause 40 and Schedule 3, Part 2, clause 9 of the Electricity Supply (General) Regulation 2001. A connection contract between a DNSP and a small retail customer must provide that if the DNSP fails to provide a connection service under the contract on or before the date agreed between the DNSP and the customer (or the customer’s representative) as the date by which the service is to be provided, the DNSP is to pay to the customer, by way of compensation for the delay, not less than $60 for each day that elapses between the agreed date and the date by which the service is actually provided. The contract must provide that the maximum amount payable in relation to any one service is $300.



4. Timely notice of planned interruptions to supply


Number of planned interruptions to supply.

Number of planned interruptions to supply where the Licence Holder did not provide the required notice to affected customers.

Percentage of planned interruptions to supply where the Licence Holder did not provide the required notice to affected customers.

Number of planned interruptions to supply where a Licence Holder interrupted supply longer than indicated in the relevant customer notice.

Percentage of planned interruptions to supply where a Licence Holder interrupted supply longer than indicated in the relevant customer notice.

Value of compensation paid to customers for not providing the required notice or for interrupting supply for longer than indicated in the notice.

These measures are based upon a guaranteed customer service standard established under clause 40 and Schedule 3, Part 2, clause 10 of the Electricity Supply (General) Regulation 2001. A connection contract between a DNSP and a small retail customer must provide that, if the DNSP fails to provide to the customer at least 2 business days’ notice of any interruption by the DNSP to the customer’s supply of electricity, or interrupts the customer’s supply of electricity for longer than the time indicated in any such notice, the DNSP must pay the customer, by way of compensation for the interruption to supply, not less than $20.

5. Repair of faulty street lights

“Average number of days to repair faulty street lights” = Total number of street light repair days/Total number of reported street light faults


Number of reported street light faults.

Number of street light repairs that were not completed by the date agreed with the person reporting the fault.

Percentage of street light repairs that were not completed by the date agreed with the person reporting the fault.

Average number of days to repair faulty street lights.

Value of compensation paid to eligible persons for not completing street light repairs by the agreed date.



These measures are based upon a guaranteed customer service standard established under clause 40 and Schedule 3, Part 2, clause 12 of the Electricity Supply (General) Regulation 2001. A connection contract between a DNSP and a small retail customer must provide that, if the DNSP fails to repair faulty street lighting on or before the date agreed between the customer and the DNSP as the date by which the repair is to be completed, the DNSP must pay to the customer, by way of compensation for the loss of illumination, not less than $15.

This standard applies to street lighting that is owned by the DNSP or that the DNSP is under a legally enforceable obligation to maintain, but does not apply to street lighting to which the DNSP merely supplies electricity or connection services. It also only applies in respect of the customer if the customer’s premises abut the part of the street that (but for the fault) would ordinarily be illuminated by the street lighting.

6. Complaints

“Complaint” means a written or verbal expression of dissatisfaction about an action, a proposed action, or a failure to act by a Licence Holder, its employees, agents or contractors. This includes failure by a Licence Holder to observe its published or agreed practices or procedures.

To avoid doubt complaints data is to include:

complaints that have been resolved at the first point of contact, for example by a licensee’s call centre

complaints forwarded by the Energy & Water Ombudsman NSW (EWON) to the licensee for resolution.


Proportion of residential small retail customers that complained about distribution network service matters.

Proportion of non-residential small retail customers that complained about distribution network service matters.

IPART will seek information from EWON on the number of small retail customers who took their complaint about a DNSP’s service to EWON.

E DNSP Licence conditions and obligations under licence conditions


E DNSP Licence conditions and obligations under licence conditions

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Obligations under Condition

Brief Description of Obligation Type Reporting Verification

1 ESA section 15(4) ESA section 15(2) A DNSP must provide customer connection services to an applicant within the distribution district under the relevant contract or must ensure that connection services are provided.

3 Annual CEO and Board

1a ESA section 15A(8)

ESA section 15A(3)

A DNSP must, on application by or on behalf of a small retail customer, provide customer connection services so as to connect a complying generator to its distribution network in certain circumstances.


1b ESA section 15A(8)

ESA section 15A(5)

A DNSP must record a credit against charges payable at the amount of $0.20 (or other amount prescribed by the regulations) per kilowatt hour for electricity that is produced by a complying generator installed and connected at a small retail customer’s premises and is supplied to the distribution network by the small retail customer.


1c ESA section 15A(8)

ESA section 15A(6)

A DNSP must provide a retail supplier with details of the amount of credit that has been recorded under ESA section 15A for electricity supplied to the network by each small retail customer of the retail supplier and any other information required by the regulations or market operations rules.


1d ESA section 15A(8)

ESA section 15A(7)

A DNSP must provide to the Minister and the Director-General certain information at such times as prescribed by the regulations


1e ESA section 15(8) ESA section 15(8E)

A DNSP is not to record a credit under ESA section 15A in respect of electricity produced by a generator that is first connected to the distribution network on or after the date specified in a notice under ESA section 15A.


2 ESA section 16 ESA section 16 A DNSP must not operate is distribution system for the purpose of conveying electricity for or on behalf of any person except retail suppliers or Code participants.


3 ESA section 18 ESA section 18 A DNSP must not provide customer connection services otherwise than under a customer connection contract.


4 ESA section 19(1) ESA section 19(1) A DNSP must prepare a standard form customer connection contract to establish the conditions on which it will provide connection services.


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5 ESA section 19(2) ESA section 19(2) A DNSP must notify any relevant customer consultative group, and must have due regard to its comments, before completing its preparation of a standard form customer connection contract.


6 ESA section 25(3A)

ESA section 25(3) A DNSP must comply with any determination of the Tribunal relating to the proportion of contributions that may be required from customers or the repayment of existing customers.


7 ESA section 32G(1)

ESA section 32B(1)

A DNSP must pay the DNSP’s levy. inactive inactive inactive

8 ESA section 32G(1)

ESA section 32F(1)

The DNSP levy is payable at such times and in such a manner as are determined in the order imposing, varying or adjusting it or agreed on between the Treasurer and the DNSP.

inactive inactive inactive

9 ESA section 43E(1)

ESA section 43B(3)

An electricity network pricing determination that includes an amount determined by an order is not to be further increased in accordance with section 43B.



ESA section 43D(1)

A DNSP is required to furnish to the Treasurer such information relating to forecast and actual consumption of electricity by customers as specified and such other information relevant to the licensee’s obligations under Division 4 of the Act, as specified.



ESA section 43D(2)

The information in such a return is to be furnished in such manner and form as is specified or described.


12 ESA section 63D(3)

MOR (NUOS) cl 7.4

A DNSP may only require payment of, and issue bills for, NUOS services charges from the retail supplier in respect of agreed points of supply for small retail customers.



MOR (NUOS) cl 7.5

A DNSP may not require payment from, or issue bills to, small retail customers for NUOS services charges.



MOR (NUOS) cl 8.2

A DNSP must not specify a due date for payment which is less than a certain number of days.



MOR (NUOS) cl 9.4

Any interest accrued is to be included in the next bill issued by the DNSP as a proper charge payable by the retail supplier.


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MOR (NUOS) cl 11.2

Credit support for payment of NUOS services charges may only be required if, at any time, a retail supplier does not have a certain credit rating.



MOR (NUOS) cl 14.1

In determining the required credit support amount, the DNSP must consider the basis for calculation of NUOS services charges for the market connection points for which the retail supplier is the Financially Responsible Market Participant in the network of the DNSP.



MOR (NUOS) cl 14.2

A DNSP must inform a retail supplier of the basis for calculation of the required credit support amount when giving a notice of request for credit support.



MOR (NUOS) cl 14.3

A DNSP may review a required credit support amount not less than 10 business days after the date of any previous notice of request for credit support.



MOR (NUOS) cl 16.1

A DNSP may only draw on credit support in respect of an outstanding amount where certain circumstances apply.



MOR (ACS) cl 4.2 A DNSP must at all times and without charge make available to a retail supplier a summary of the terms and conditions of its standard form customer connection contract.



MOR (ACS) cl 5.2 A DNSP must not unreasonably withhold its consent to the retail supplier paying certain charges on behalf of a customer.



MOR (ACS) cl 6.1 For all arranged connection services, a DNSP is to bill a retail supplier for charges for customer connection services provided to a customer’s premises.



MOR (ACS) cl 6.2 A bill issued by a DNSP to a retail supplier must contain sufficient information to enable the retail supplier to bill the customer in accordance with the Reg and any relevant determination made by IPART.



MOR (ACS) cl 6.3 Where a customer has applied to a DNSP to be billed directly by the DNSP for customer connection services, the DNSP must bill the customer and not the retail supplier.



MOR (ACS) cl 6.4 A DNSP must notify the retail supplier as soon as possible where a customer has made an application to be billed directly.


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MOR (ACS) cl 6.5 Where a customer has applied to a DNSP to be billed directly and subsequently, during the period of a supply contract between a customer and a retail supplier, the customer requests to be billed by the retail supplier, the DNSP is to bill the retail supplier, provided the retail supplier agrees to the request of the customer.



MOR (ACS) cl 8.4 Any interest accrued on unpaid accounts is to be included in the next bill issued by the DNSP as a proper charge payable by the retail supplier.



MOR (ACS) cl 9.3 Where a DNSP issues a notice directly to a customer in relation to any matter arising under a standard form connection contract for arranged connection services, the DNSP must provide the retail supplier with a copy of the notice as soon as practicable, unless otherwise agreed.

2 6-monthly CEO


MOR (ACS) cl 10.1 A DNSP must notify the retail supplier where it intends to disconnect the retail supplier’s customer’s premises from its network and the proposed date on which supply to the customer’s premises is to be disconnected, at the same time that the DNSP first notifies the customer.

2 6-monthly CEO


MOR (ACS) cl 10.2 A DNSP must notify a retail supplier as soon as practicable after the DNSP connects the retail supplier’s customer’s premises to or from the DNSP network unless the parties otherwise agree.

2 6-monthly CEO


MOR (ACS) cl 11.1 Where a retail supplier, on behalf of a customer, has notified a DNSP that the retail supplier’s customer wishes its premises to be disconnected from the DNSP’s network, the DNSP must disconnect the customer’s premises within 2 days of the request being received by the DNSP or such later time as the customer requests.



MOR (ACS) cl 11.2 Where a retail supplier has requested a DNSP to disconnect the premises of a customer in accordance with the Reg, the DNSP must disconnect the customer premises within 2 days or, if any of these days falls on a restricted day, the first following day.



MOR (ACS) cl 11.4 If the DNSP does not disconnect a customer’s premises in the specified time, the DNSP cannot charge and must reimburse the retail supplier for all electricity charges which the retail supplier incurs in relation to the supply of electricity.


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MOR (ACS) cl 12.3 A retail supplier may at any time and without charge have access to certain records a DNSP may keep.



MOR (ACS) cl 13 A DNSP must keep a record of all correspondence with customers to evidence compliance with this Rule for a period of 18 months from the date of the correspondence.

2 6-monthly CEO


MOR (ACS) cl 14 Any dispute arising under this Rule between a DNSP and retail supplier is to be resolved by agreement between the parties and if agreement cannot be reached, the parties must submit the dispute to commercial arbitration for resolution.



MOR (Metering) cl 5.2

Nothing in this Rule enables an LNSP to require payments of any costs by a customer to the extent to which the customer is liable to pay a retailer for such costs.



MOR (Metering) cl 6.1.1

An LNSP must install new metering equipment at a location set out in the Metrology Procedure.




The new metering equipment must be installed in compliance with the Service and Installation Rules operating in the relevant LNSP area.




The new metering equipment must be installed in a position which is readily accessible to any person whose obligation it is to test, adjust, maintain, repair, place or collect metering data.




If an LNSP wants to introduce a new distribution tariff or change an existing distribution tariff which requires new or different metering equipment to be operated in a different manner, the LNSP must seek agreement with the Responsible Person (which is the LNSP) prior to the introduction of the new tariff or change to an existing tariff.




Where tariffs for the sale of electricity to a customer in respect of an electrical installation are based on different rates according to the time of day, the metering equipment must have certain features.




Second tier metering equipment must meet the requirements of the NEC and relevant Metrology Procedure.


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MOR (Metering) cl 6.3.1.1

The LNSP must ensure that metering equipment is secure and that associated links, circuits and information storage are secured by means of seals or other devices approved by the LNSP or by NEMMCO.




The LNSP must, in respect of new metering equipment, provide seals or other appropriate devices to detect interference and maintain a register of all relevant security fitting tools and seals.




The LNSP must replace a broken seal on the first occasion the metering equipment is visited to take a reading after receiving notification that a seal has been broken, or within 100 days, whichever is the earlier.



MOR (Metering) cl 6.3.2.2(c)(1)

The costs of replacing seals which are broken are to be borne by the LNSP if they are not broken by the customer or by the retailer.



MOR (Metering) cl 6.3.2.2(c)(2)

The costs of replacing seals which are broken are to be borne by the LNSP in respect of a second tier customer.




If it appears that, as a result of, or in connection with, the breaking of a seal, the relevant metering equipment may no longer meet the relevant minimum standards, the LNSP must test the metering equipment in accordance with clause 6.4 or replace it as per clause 6.5.




An LNSP must within 15 business days of a request from a customer or a retailer on behalf of a customer, test metering equipment or any part thereof which has been installed to measure and record the amount of electricity supplier to an electrical installation of the customer to ascertain whether or not the metering equipment is defective.




An LNSP must test metering equipment by doing certain things. 3 Annual CEO and Board



The accuracy of metering equipment tested must fall within certain levels of testing uncertainty.




An LNSP must conduct tests in respect of unmetered loads in accordance with the Metrology Procedure.


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Unless otherwise agreed by a customer and an LNSP, installed active energy meters must be tested by the LNSP at 3 currents.




If a test requires the injection of a current, an LNSP must inspect the records stored in the metering equipment and alter the metering data to ensure that no amount is payable by the customer in respect of electricity consumed during the test.



MOR (Metering) cl 6.4.6(a)(2)

Subject to 6.4.6(b), costs incurred by an LNSP of testing metering equipment, including the cost of replacing any seal are to be paid by the LNSP if a test is requested by the LNSP and demonstrates that the metering equipment is not defective.



MOR (Metering) cl 6.4.6(a)(4)

Subject to 6.4.6(b), costs incurred by an LNSP of testing metering equipment, including the cost of replacing any seal are to be paid by the LNSP unless a customer, a retailer or the LNSP request a test and the metering equipment is not defective.



MOR (Metering) cl 6.4.6(b)

For tests conducted following a request from a customer or a retailer on behalf of a customer, an LNSP may seek payment of the anticipated costs of testing metering equipment prior to the commencement of testing, but if the metering equipment fails to meet the accuracy standards prescribed, the LNSP must refund the payment made within 5 business days of completion of the test.



MOR (Metering) cl 6.4.7(a)

An LNSP must give a customer 5 business days written notice of when and where a test of metering equipment is to be carried out and what method of testing is to be adopted.



MOR (Metering) cl 6.4.7(d)

An LNSP must keep records of tests under this clause for 7 years. 2 6-monthly CEO


MOR (Metering) cl 6.4.7(e)

An LNSP must provide copies of the results of any testing of metering equipment to the customer on request.



MOR (Metering) cl 6.4.7(f)

Where an LNSP ceases to be responsible for a customer’s metering equipment, the outgoing LNSP must provide the test records in respect of the metering equipment to the incoming LNSP who is responsible for the metering equipment, on request, within a reasonable time.


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If a test of demonstrates that any metering equipment is defective, an LNSP must as soon as possible but no later than 10 business days after the test, repair the equipment so that it meets the minimum standards of accuracy required or replace the metering equipment by installing new metering equipment.




The LNSP must bear the costs of repairing or replacing metering equipment unless a request is made by a first tier customer or a retailer on behalf of a first tier customer, to the LNSP under clause 7.1.1(d).




If a first tier customer or a retailer on behalf of a first tier customer requests a supply of electricity to the electrical installation of the first tier customer from an LNSP, the LNSP must provide, install, commission, test and maintain metering equipment to measure and record the amounts of electricity supplied to the first tier customer’s electrical installation.




Where an ASP is engaged to install metering equipment, the LNSP must provide the metering equipment to the ASP.



MOR (Metering) cl 7.1.1(c)

An LNSP must on request from a first tier customer or a retailer on behalf of a first tier customer, provide either accumulation or interval metering equipment.




An LNSP must inform a first tier customer of the extra cost of providing and installing different metering equipment under cl 7.1.1(d) and the first tier customer, or a retailer on behalf of a first tier customer, must consent to pay that cost and the costs incurred in accordance with cl 10.9.2 before the metering equipment is installed by the LNSP.




Where a first tier customer or a retailer on behalf of a first tier customer, requests an LNSP to provide and install interval metering equipment in accordance with cl 7.1.1(c), the LNSP must use its reasonable endeavours to provide and install within 20 business days of receiving a written request.


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MOR (Metering) cl 7.1.1(g)

If the distribution or retail tariff payable for the supply of electricity in respect of an electrical installation of a first tier customer changes and the change renders the relevant existing metering equipment incapable of measuring and recording the electricity supplier, an LNSP must provide and install new metering equipment.



MOR (Metering) cl 7.1.1(i)

If the cost of installing, testing and maintaining new metering equipment to measure and record the amount of electricity supplied to an electrical installation of a first tier customer is likely, in the reasonable opinion of the LNSP, to exceed the amounts to be paid for the supply and sale of electricity to the first tier customer in respect of the electrical installation, the LNSP and the first tier customer may agree that electricity supplier is to be treated as an unmetered load, in which case the amount of electricity supplied must be the amount determined in accordance with cl 10.4.



MOR (Metering) cl 7.1.1(j)

The supply of electricity between the LNSP and the first tier customer under cl 7.1.1(i) may only be treated as an unmetered load where the unmetered load is published by the Metrology Coordinator in its list of agreed market loads.



MOR (Metering) cl 7.1.1(k)

An LNSP must provide and install interval metering equipment to meter controlled loads for the purposes of calculating the Controlled Load Profile, where required to do so.



MOR (Metering) cl 7.1.1(l)

The cost of providing and installing new metering equipment under cl 7.1.1(k) shall be borne by the LNSP.



MOR (Metering) cl 7.1.1(m)

For the purposes of cl 7.1.1(c), the volume threshold for a metering point must be determined in a particular manner.




An LNSP must ensure that interval metering equipment is not replaced by accumulation metering equipment.




An LNSP must ensure that a meter, which is a sample interval meter installed under cl 7.1.1(k) for the purposes of calculating the Controlled Load Profile, is not removed without the consent of the LNSP.


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An LNSP must issue a unique NMI or each new metering installation of a first tier customer within its local area. The LNSP must register the NMI with NEMMCO in accordance with procedures specified by NEMMCO.




A meter and a data logger (where required) must be mounted on an appropriately constructed panel in accordance with the NEC.




An LNSP must ensure that the design of the new metering equipment incorporates the requirements set out in the NEC.




An LNSP must ensure that when metering equipment is installed, it is checked in accordance with the Metrology Procedure.




Any type of new metering equipment adopted by an LNSP must have National Standards Commission pattern approval or be tested appropriately.




An LNSP must keep records of tests conducted in accordance with cl 7.2.3(a) while meters of that type remain in service, or for 7 years, whichever is the longer period.

2 6-monthly CEO



Modifications to existing metering equipment must be assessed by the LNSP to determine whether the modified design continues to meet the minimum standards. If the LNSP has reasonable grounds to believe that the modifications will affect the measuring capability of the metering equipment, the metering equipment must be resubmitted for pattern approval or type testing.




Metering equipment for non-market generators must comply with the minimum standards of accuracy for new metering equipment.




Metering equipment for non-market generators greater than 1MW must have the capacity to measure active energy and reactive energy.




Metering equipment for non-market generators must have the capacity to measure positive and negative flows separately.




Where tariffs for the purchase of electricity from the non-market generator are based on different rates according to the time of day, interval metering equipment must be installed.


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The display, settings and suitability of metering equipment must comply with cl 7.3.1(a)(1) and the NEC.




Accumulation metering equipment must be able to store internally records of the amount of electricity supplier to a first tier customer’s electrical installation for at least as long as the intervals between the rendering of bills to the first tier customer by its LNSP and its retailer.




For interval metering equipment, the data logger must have the capability of storing energy data in a particular manner.




Interval metering equipment must be equipped in accordance with the Metrology Procedure.




An LNSP must carry out an accuracy test to ascertain whether new metering equipment meets the relevant minimum standards.




The test carried out under cl 7.3.1(a) must comply with the requirements set out in the NEC and must take into account various matters.




If a test carried out under cl 7.3.1(a) demonstrates that the new metering equipment does not meet the relevant minimum standards, an LNSP must not install the equipment or must replace all non compliant new metering equipment.




An LNSP must keep records of the test of the new metering equipment while equipment of that type remains in service, or for 7 years, whichever is the longer period.

2 6-monthly CEO



An LNSP must ensure that metering equipment is tested to ensure that it meets the minimum accuracy requirements.




An LNSP must establish a maintenance plan for metering equipment for which it is responsible. The plan must take account of various factors.




An LNSP must ensure that a whole-current meter is tested in accordance with the Metrology Procedure.




The testing of transfer connected meters is to be carried out as per this clause or in accordance with an asset management strategy that defines an alternative testing practice.


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The testing of transformer connected meters is to be carried out with a test plan, to the same requirements as for new equipment where equipment is to be recycled for use in another site.




An LNSP must ensure that a transformer connected meter is tested in a certain manner.




An LNSP must ensure that burden tests are carried out when meters are tested or when changes are made.




The testing of instrument transformers is to be carried out as per this clause or in accordance with an asset management strategy that defines an alternative testing practice.




The testing of instrument transformers is to be carried out with a test plan, to the same requirements as for new equipment where equipment is to be recycled for use in another site.




An LNSP must ensure that a CT and a VT is tested using a primary test or other testing procedure approved by IPART at least once in any 10-year period.




An LNSP must validate unmetered loads in accordance with the Metrology Procedure.




If a test carried out under cl 7.4 demonstrates that any metering equipment is defective, the LNSP must as soon as possible but no later than 10 business days after becoming aware of the defect, repair or replace the equipment.

3 Annual CEO



If the distribution or retail tariff payable for the sale of electricity in respect of a second tier customer requires particular metering equipment, an LNSP must provide, install, commission, test and maintain such equipment.




Where an ASP is engaged to install the metering equipment, the LNSP must provide the metering equipment.




An LNSP must keep records of the type tests and pattern approvals carried out or obtained in accordance with the NEC while meters of that type are in service or for 7 years, whichever is the longer period.

2 6-monthly CEO

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On request by a retailer, an LNSP must use reasonable endeavours to carry out a special meter read to enable the transfer of a customer to that retailer within 3 business days of the request or within a reasonable time of the request.




On request by a retailer, and where permitted by any relevant transfer rules or jurisdictional instruments, an LNSP must use reasonable endeavours to carry out an estimated read to enable the transfer of a customer to that retailer within 2 business days of the request.




An LNSP must, on written request from a customer or a retailer on behalf of a customer, provide facilities to enable the customer to electronically access data stored in metering equipment, where available, provided by the LNSP.




Where an LNSP has provided facilities to enable the customer to electronically access data stored in metering equipment, if remote electronic access is unavailable for a period of 5 consecutive business days due to the actions within the control of the LNSP, the LNSP must, if requested by the customer or retailer, obtain data locally from the metering equipment and provide the data to the customer at the LNSP’s cost.




An LNSP must, on request from a customer or a customer’s retailer, provide the customer with access to the energy data and the metering data in respect of the metering equipment which measures and records the amount of electricity supplier to the electrical installation of the customer.




An LNSP must keep metering data confidential and use reasonable endeavours to protect and preserve the confidential nature of the data.

1 Within 5 days

CEO



An LNSP must treat a customer’s metering data in certain ways. 1 Within 5 days

CEO



In the case of a disclosure under cls 9.2.2(c)(2) and 9.2.2(c)(8), the LNSP making the disclosure must inform the disclosee of the confidentiality of the metering data and use reasonable endeavours to ensure that the disclosee keeps the data confidential.

1 Within 5 days

CEO

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In relation to the supply of electricity to a first tier customer, an LNSP must collect data stored in metering equipment as frequently as is required to enable it to discharge its minimum obligations and exercise its rights under the relevant contract.




An LNSP must ensure that interval energy data is collected from sample meters in accordance with cl 10.1.5.




An LNSP must ensure that where the electricity flowing through the metering point is greater than, or equal to, 100MWh per annum and an interval meter is installed, data must be collected in accordance with cl 10.1.3.




An LNSP must ensure that where the electricity flowing through the metering point is less than 100 MWh per annum and an interval meter is installed, initially either interval energy data or accumulated data may be collected from interval meters in accordance with cl 10.1.3 or cl 10.1.4.




An LNSP must ensure that where the electricity flowing through the metering point is less than 100 MWh per annum, an interval meter has been installed, and accumulated energy data is being collected from that interval meter, the reading of the meter may be changed at any time so that interval energy data is collected.




Where the electricity flowing through the metering point is less than 100 MWh per annum, an interval meter has been installed and interval energy data is being collected from that interval meter, the reading of that meter may only be changed so that accumulated energy data is collected in certain circumstances.




For the purposes of cls 10.1.2(b), (c, (d) and (e), the volume threshold for a metering point must be determined in a certain manner.




An LNSP must ensure that subject to cl 10.1.5, where interval energy data is collected from an interval meter, interval energy data is collected from the meters and associated data loggers representing at least 90% of the total consumption, based on the previous 12 month period, for first tier interval metered loads for which the LNSP is responsible.


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An LNSP must ensure that subject to cl 10.1.5, where interval energy data is collected from an interval meter, the data is transferred to the metering installation database at least once every 3 months.




An LNSP must ensure that subject to cl 10.1.5, where interval energy data is collected from an interval meter, the appropriate status flag in the NMI Master Record Data indicating that the metering data is to be netted off the Net System Load Profile must be set in MSATS for all the relevant NMIs.




An LNSP must ensure that where accumulated energy data is collected from a meter, for controlled loads, accumulated energy data is collected from the meters representing at least 90% of estimated total consumption, based on the previous 12 month period, for first tier accumulation metered controlled loads for which the LNSP is responsible.




An LNSP must ensure that where accumulated energy data is collected from a meter, the consumption energy data is calculated and transferred to the metering installation database at least once every 3 months.




An LNSP must ensure that where accumulated energy data is collected from a meter, the appropriate status flag in the NMI Master Record Data indicating that the metering data is to be used to calculate the Controlled Load Profile must be set in MSATS for all the relevant NMIs.




An LNSP must ensure that interval energy data is collected from the meters and associated data loggers of sample meters and the data is transferred to the metering installation database at least once per week.




An LNSP must ensure that the appropriate status flag in the NMI Master Record Data indicating that the metering data is to be used to calculate the Controlled Load Profile must be set in MSATS for all the relevant NMIs.




Alternation to original stored data in a meter is only permitted in accordance with the NEC.


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Where the energy data held in the metering equipment is protected from direct or remote access by suitable password and security controls, such passwords and controls must be used.




An LNSP must treat passwords as confidential information. 3 Annual CEO and Board



An LNSP will hold ‘read only’ and ‘write’ passwords. 3 Annual CEO and Board



Where energy data collected in accordance with cls 10.1.2 and 10.1.3 cannot be obtained in the time frame required for the NEMMCO settlements timetable, an LNSP must estimate interval energy data for first tier loads in accordance with the Metrology Procedure.




An LNSP must ensure that energy collected from accumulation metering equipment is validated and, where necessary, substituted, in accordance with the Metrology Procedure.




An LNSP must ensure that energy collected from interval metering equipment is validated and, where necessary, substituted, in accordance with the Metrology Procedure.




If a substitution is made to metering data the LNSP when issuing a bill to a first tier customer must inform the customer when a substitution is made and the basis on which it has been made.




Where tests demonstrate that there has been a failure of the metering equipment or that a measurement error exists, the metering data must be substituted and the LNSP must provide the substituted metering data to the retailer.




Where metering data in respect of first tier customers is required to be transferred to NEMMCO, the substituted data must be provided to NEMMCO by the LNSP.




An LNSP must maintain a separate record of the substitution made under cl 10.3.1 for 7 years and provide access to the record at reasonable times to the relevant customer.

2 6-monthly CEO

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MOR (Metering) cl 10.4(b)

An LNSP must ensure that energy data for a first tier unmetered load is calculated, validated and substituted in accordance with the Metrology Procedure.



MOR (Metering) cl 10.4(c)

An LNSP must ensure that, where the energy data for an unmetered load is calculated in accordance with cl 10.4(b), the appropriate status flag for all relevant NMIs is set in the NMI Master Record Data in MSATS, indicating that the energy data calculated, validated and substituted is to be netted off the Net System Load Profile.




An LNSP must store energy data in respect of separate metering equipment and unmetered loads separately, for a period of 7 years, in the form in which it was collected.

2 6-monthly CEO



An LNSP must ensure that access is provided to energy data in accordance with the Metrology Procedure.

2 6-monthly CEO



An LNSP must enable the transfer to NEMMCO of energy data in accordance with the Metrology Procedure.




An LNSP must cooperate with NEMMCO where NEMMCO audits metering associated with a first tier customer’s energy data that is transferred to NEMMCO for the purposes of calculating the Controlled Load Profile and the Net System Load Profile.




An LNSP must inform a first tier customer of the extra cost of metering data services under cl 10.9.1(a).




An LNSP must ensure that the validation and substitution of energy data collected from metering equipment in respect of second tier customers must be carried out in accordance with the NEC and Metrology Procedure.




If a substitution is made to metering data, the LNSP when issuing a bill to a second tier customer must inform the customer when a substitution is made and the basis on which the substitution has been made.


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Where tests carried out demonstrate that there has been a failure of the metering equipment or that a measurement error exists, an LNSP must substitute the metering data in accordance with the NEC and Metrology Procedure and provide the data to the retailer.




An LNSP must maintain a separate record of any substitution for 7 years and provide access to the record at reasonable times to the relevant second tier customer.

2 6-monthly CEO



An LNSP must ensure that at least 200 controlled load sample meters are installed for the purposes of calculating the Controlled Load Profile within each LNSP area.




The method of selecting sample sites adopted by an LNSP should be agreed and approved by the Metrology Coordinator.




An LNSP must use reasonable endeavours to ensure that sample meter sites are occupied sites with active controlled load devices and have historical annual consumption within 2 standard deviations of the mean controlled load annual consumption for that LNSP area.




In the event that an existing sample meter site becomes inappropriate for a sample meter, the sample meter should be relocated to an appropriate site.



MOR (TRRES) cl 5.1

A DNSP may not flag a dispute or withhold approval with respect to the transfer of a small retail customer on certain grounds.



MOR (TRRES) cl 5.2

A DNSP may not flag a dispute or withhold approval with respect to the transfer of a small retail customer on certain grounds.



MOR (TRRES) cl 6.1

The resolution of disputes between licence holders with respect to the interpretation or applicability, or any actions under, the NEMMCO Transfer Systems is to be dealt with under a dispute management system established in accordance with the NEC



MOR (TRRES) cl 7.1

A DNSP must issue a unique NMI for each metering installation of small retail customers in its distribution district.

2 6-monthly CEO


MOR (TRRES) cl 7.2

A DNSP must not permit a new connection to be provided to the premises of a small retail customer without having first issued a NMI for the metering installation of that customer.

2 6-monthly CEO

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MOR (TRRES) cl 7.3

A DNSP is responsible for the ongoing maintenance, accuracy and amendment of NMIs and NMI Standing Data for premises of small retail customers in its district and the provision of that data on request to NEMMCO.

2 6-monthly CEO


MOR (TRRES) cl 9.1

A DNSP must establish and operate a NMI Discovery Service. 2 6-monthly CEO


MOR (TRRES) cl 9.3

The information requested or reasons for being unable to provide the data requested must be furnished within a certain time.

2 6-monthly CEO


MOR (TRRES) cl 10

A DNSP must not classify a connection point as “small” if the connection point is metered with Type 1 to Type 4 metering and the NEMMCO Transfer Systems do not provide for connection points that are classified as “small” to be so metered.



MOR (RoLR) cl 3(b)

Where a customer has entered into a contract for supply with a new retail supplier and a transfer of the customer to the new retail supplier has been entered into MSATS but has not been completed before a last resort supply event occurs, when the last resort supply event affects the new retail supplier, the transfer must not be completed. However, if the transfer is completed, the DNSP must use reasonable endeavours to transfer the customer to the old retail supplier.



MOR (RoLR) cl 4.3 A DNSP must allocate each DNSP connection point within the supply district of a RoLR to that RoLR.



MOR (RoLR) cl 4.4 Where a standard retail supplier, who is also a RoLR, undergoes a last resort supply event, each DNSP connection point that had been allocated to that standard retail supplier under clause 4.3 or is otherwise within the supply district of that standard retail supplier must be allocated by the DNSP to a different RoLR in accordance with any determination of the Minister


173a ESA section 63D(3)

MOR (RoLR) cl 4.6 Where clause 4.4 applies, each DNSP must inform AEMO of the identity of the RoLR to which each DNSP connection point is allocated, as soon as reasonably possible following any relevant determination by the Minister.



MOR (RoLR) cl 5.1 A DNSP must nominate the applicable RoLR to transfer a customer and/or arrange connection services in accordance with the Reg.


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MOR (RoLR) cl 5.2 A DNSP must agree to collect charges that are subject to Schedule 3, cl 5(3) of the Reg, on behalf of the RoLR, if requested by the RoLR.



MOR (RoLR) cl 7.2 A DNSP must consent to alternative last resort supply arrangements and must not withhold consent without reasonable cause.



MOR (RoLR) cl 8.1 A DNSP must cooperate and endeavour to assist the RoLR to have access to information to ensure sufficient customer information will be available to enable last resort supply to be implemented.



MOR (RoLR) cl 8.4 A DNSP must provide all information received from the retailer to the relevant RoLR for those former customer’s premises within 2 business days of receipt from the retailer.



MOR (RoLR) cl 8.7 A DNSP must provide all information received from the retailer to the relevant RoLR with the same presentation and format as it was received from the retailer, unless otherwise agreed.



MOR (RoLR) cl 9 Any disputes arising under the MOR (RoLR) must be dealt with under a dispute management system established in accordance with the Code.


180a ESA section 63D(3)

MOR (B2B) cl 6.1 A DNSP must participate in an approved B2B scheme. 3 Annual CEO and Board

180b ESA section 63D(3)

MOR (B2B) cl 6.2 A DNSP must comply with the provisions of the approved B2B scheme.


180c ESA section 63D(3)

MOR (B2B) cl 6.3 A DNSP must provide information about the operation of the approved B2B scheme to the Minister or the Minister’s nominee as required.


180d ESA section 63D(3)

MOR (B2B) cl 7.1 A supplier must do all such things necessary to ensure it establishes, maintains and operates systems, processes and procedures that are compatible and compliant with the B2B procedures as prescribed by the rules of the approved B2B scheme.


180e ESA section 63D(3)

MOR (B2B) cl 7.2 A DNSP must supply all necessary data to support and comply with the procedures of the approved B2B scheme.


180f ESA section 63D(3)3

MOR (B2B) cl 7.3 All data transferred from the DNSP’s systems must be in accordance with the requirements of the approved B2B scheme.


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181 ESA section 96C ESA section 96C(a)

A DNSP must be a member of an approved electricity industry ombudsman scheme.


182 ESA section 96C ESA section 96C(b)

A DNSP must comply with any decision of the electricity industry ombudsman relating to a dispute or complaint involving a small retail customer.


183 ESA Schedule 6, Part 4, cl 23(4)

inactive Inactive inactive inactive inactive

184 ES (General) Reg cl 8(2)

ES (General) Reg cl 8(1)

If a customer who is not a small retail customer and who is subject to a negotiated customer connection contract is classified as a small retail customer, the DNSP must ensure, not later than 90 days after the DNSP becomes aware of the reclassification, that the contract is amended or replaced so as to comply with the Act and the Reg.

2 6-monthly CEO



As soon as practicable after the commencement of the Reg, the DNSP must identify each customer who was, on 31 December 2000, a franchise customer.




As soon as practicable after receiving an application from a person who is or may be a small retail customer, a DNSP must provide a customer with a document containing certain information.



ES (General) Reg cl 13(1A)

This document is to contain, in certain community languages, information about the availability of interpreter services for the languages concerned and telephone numbers for the services.


187a ES (General) Reg cl 13A(4)

ES (General) Reg cl 13A(4)

A DNSP who provides connection services to a small retail customer through an arrangement with a supplier must not disconnect residential premises owned or occupied by the customer at the request of the supplier unless the supplier has notified the DNSP that it is authorised to make the request.




A DNSP must prepare a charter governing the constitution and procedure of a customer consultative group and must submit the charter for approval by the Minister.


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189 ES (General) Reg cl 19

ES (General) Reg cl 21(1) [also listed under Ministerially-imposed licence condition 5.1]

A variation in the rates of charges for connection services provided or electricity supplied under a standard form contract may not be imposed unless a notice setting out particulars of the variation is first published in a newspaper circulating throughout NSW or the area in which the variation is to take effect and on the DNSP’s internet site or is served on the affected customer or group of customers.




Such a notice must set out certain particulars. 3 Annual CEO and Board


ES (General) Reg cl 22(1) [also listed under Ministerially-imposed licence condition 5.2]

A variation in the rates of charges for connection services provided or electricity supplied by a DNSP under negotiated customer contract with a small retail customer must not be imposed unless a notice setting out particulars of the variation is served on the customer.

2 6-monthly CEO



Such a notice must set out certain particulars. 2 6-monthly CEO


ES (General) Reg cl 23 [also listed under Ministerially-imposed licence conditions 5.1 and 5.2]

A variation in the rates of charges for connection services provided or electricity supplier under a customer contract for which notice is required to be given operates from the date specified in the notice and does not operate retrospectively.




Certain information must be included in a bill issued by the DNSP. 3 Annual CEO and Board



The DNSP must include in the bill particulars of the components of charges that are network charges or the amount of any security held by the DNSP, if requested to do so by the customer.



ES (General) Reg cl 32

If a DNSP supplies other goods or services in addition to the provision of connection services or the supply of electricity to a small retail customer, the DNSP must apply any payments received firstly towards payment of electricity related charges, unless otherwise directed by the customer.

2 6-monthly CEO



As soon as practicable after receiving a request by a small retail customer to do so, the DNSP must provide the customer with certain documents.


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ES (General) Reg cl 42(4) [also listed under ES (General) Reg cl 42(2)]

A DNSP must provide the first copy of any contract and any documents incorporated in the contract free of charge.




A DNSP who enters a negotiated customer contract with a small retail customer must provide the customer with a copy of the contract at the time that the contract is entered into.

2 6-monthly CEO


ES (General) Reg cl 42(4) [also listed under ES (General) Reg cl 42(1)]

A DNSP must provide the first copy of any contract and any documents incorporated in the contract free of charge.



ES (General) Reg cl 43(1)(c)

A DNSP must make its standard form customer connection contracts available for inspection, free of charge, at its offices during office hours.



ES (General) Reg cl 43(1)(d)

A DNSP must make any document incorporated by reference in a customer connection contract and any document referred to in such a contract that is not incorporated in the contract available for inspection, free of charge, at its offices during office hours.




If a direction is given to a DNSP under this clause (social programs for energy), the DNSP must take the action required by the direction.




If a direction is given to a DNSP under this clause (social programs for energy), the DNSP must take the action required by the direction.


204 Ministerially-imposed licence condition 1.1

Ministerially-imposed licence condition 1.1

Before expanding its distribution system or the capacity of its distribution system, the DNSP must carry out investigations in circumstances in which it would be reasonable to expect that it would be cost effective to avoid or postpone the expansion by implementing demand management strategies.




A DNSP must prepare and publish annual reports in relation to its demand management investigations.


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Guidelines and Requirements Policy boxed para 3.4.1

A DNSP must include in each Licence Condition Compliance Annual Report, a report in relation to the investigations carried out in relation to its demand management strategies.




A DNSP must comply with any guidelines established by the Minister relating to compliance with clause 1.1.


208 Ministerially-imposed licence condition 2

Ministerially-imposed licence condition 2

A DNSP must hold and comply with the conditions of a network operator’s authorisation or any equivalent authorisation or right of participation in any national electricity market.

1 Within 5 days

CEO



A DNSP must satisfy the same technical and prudential criteria that it is required to meet as a condition of the network operator’s authorisation or equivalent.




A DNSP’s distribution system operation affairs must be kept separate from its other affairs.




A DNSP must keep separate accounting and business records for its distribution system operation functions.




A DNSP may use any resource for both its distribution system operation affairs and any other affairs, provided that resource is allocated and costed between those affairs in the same way as it would be between separate unrelated legal entities on a commercial arms length basis.




A DNSP must adopt and report in compliance with an Accounting Separation Code of Practice that is approved by IPART.




In allocating and costing jointly used resources, a DNSP must consider certain factors.


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A DNSP must provide in its Licence Condition Compliance Annual Report a statement of its adoption of, and compliance with, an Accounting Separation Code of Practice that is approved by IPART.



ESA section 19(2) A DNSP must notify any relevant customer consultative group, and must have due regard to its comments, before completing its preparation of a standard form customer connection contract.



ESA section 20(1) A standard form customer connection contract must make provision for certain matters.



ESA section 20(2) A standard form customer connection contract must indicate that the Act confers powers, duties, rights and obligations on the DNSP and customers and must briefly describe the nature of those powers, duties, rights and obligations.



ESA section 20(3) A standard form customer connection contract must comply with any conditions imposed on the DNSP by its licence and any relevant determination made by IPART.



ESA section 20(4) A standard form customer connection contract must not be inconsistent with the provisions of the Act or the Reg.



ESA section 21(1) Except to the extent which the regulations otherwise provide, a standard form customer connection contract takes effect on the first day on which notice of its terms is published in a newspaper circulating throughout the DNSP’s distribution district or on such later day as may be specified in the notice.



ESA section 21(2) Certain particulars must be set out in a notice under this section. 3 Annual CEO and Board


ESA section 21(4) A standard form customer connection contract does not have effect in respect of any period before the date specified in the relevant notice as the date on or after which the contract is to take effect.


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ESA section 21(5) On the day on which a customer applies to a DNSP for the provision of customer connection services, the customer and the DNSP are taken to have entered into an agreement for the provision of customer connection services.



ESA section 22(2) Division 2 of the Act applies to an amendment of a standard form customer connection contract in the same way as it applies to a standard form customer connection contract.



ES (General) Reg cl 21(1) [also listed under ES (General) Reg cl 19]

A variation in the rates of charges for connection services provided or electricity supplied under a standard form contract may not be imposed unless a notice setting out particulars of the variation is first published in a newspaper circulating throughout NSW or the area in which the variation is to take effect and on the DNSP’s internet site or is served on the customer or group of customers affected.



ES (General) Reg cl 23 [also listed under ES (General) Reg cl 19 and Ministerially-imposed licence condition 3.5.2]

A variation in the rates of charges for connection services provided or electricity supplied under a customer contract for which notice is required to be given operates from the date specified in the notice and does not operate retrospectively.




Guaranteed customer service standards are to be set out under a heading and are required to be in or to the effect of the form of the requirements set out in Part 2 of Schedule 2 and Part 2 of Schedule 3 and are to include a statement to the effect that they comply with the requirements imposed under the Act with respect to customer service.




If a guaranteed customer service standard is varied, the customer contracts concerned must be amended so as to accord with the variation.



ES (General) Reg Schedule 1, cl 1(1)

A DNSP must use best endeavours to ensure a standard form customer contract is expressed unambiguously and in plain English.


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All words in the standard form customer contract must be printed in a size and style that is easy to read.




The standard form contract must contain certain matters. 3 Annual CEO and Board



The standard form contract must contain certain matters related to charges.




The standard form contract must provide that a customer is not liable to pay any charge unless the amount of, or basis for the calculation of the amount of, the charge is set on the contract.




The rate at which interest may be charged on an unpaid account under standard form customer contract must not exceed a certain rate.



ES (General) Reg Schedule 1, cl 4

The standard form customer contract must separately provide for certain matters.




A standard form customer contract must contain provisions establishing minimum standards of service to be provided to the customer by the DNSP.




These minimum standards must separately provide for or deal with certain matters.




The standard form contract must prohibit the DNSP from disconnecting the customer’s premises from the distribution system on grounds arising under the contract in certain situations.

1 Within 5 days

CEO



Standard form customer contracts must contain the name of the scheme for the accreditation by the service provider of persons who may provide contestable services and the requirements for connection of premises involving a new connection service.


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Standard form contracts must provide that the provision of connection services is to commence on a date specified by the service provider.




Standard form contracts must require the customer give the DNSP not less than 48 hours’ notice of the customer’s desire to have a premises disconnected.




Standard form contracts must require that, if notice is not given as above, the customer remains liable for all charges in respect of the provision of connection services concerned until 48 hours after the DNSP becomes aware of the customer’s desire that the contract be terminated or until the DNSP disconnects the supply.




Standard form contracts must require that the customer may decide whether work to increase the capacity of the distribution system is to be carried out by the DNSP or by an accredited person chosen by the customer.




Standard form contracts must provide that the DNSP is authorised to provide any necessary information relating to the customer to a supplier or other person or body for the purposes of enabling the transfer of the customer to a RoLR.




Standard form contracts must provide that the customer authorises the DNSP or nominated person to transfer the customer to a RoLR or take any other action to implement or arrange last resort supply arrangements.




Standard form contracts must provide that the customer is liable to pay the DNSP for any electricity supplied and any other related goods or services, to the customer by a RoLR, but only if the DNSP has agreed with the RoLR to arrange for the collection of those charges and notified the customer in writing of the agreement.




Standard form contracts must provide that the customer is not liable to pay an amount under cl 5(3) if the customer pays the RoLR for the electricity or other goods or services provided or if the customer enters into a customer supply contract with the RoLR or another supplier under which the amount is payable.


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Standard form contracts must provide that the customer is not liable to pay the DNSP for any connection services or other goods and services provided under the contract to the extent to which the customer is liable to pay a supplier for those services under a customer supply contract.




Standard form contracts must provide that the customer is not liable for any charges for connection services or other goods or services provided by the DNSP that a previous customer at the premises is liable to pay.




Standard form contracts must provide that if the DNSP fails to provide a connection service under the contract on or before the date agreed, the DNSP is to pay the customer not less than $60 for each day.




Standard form contracts must provide that the maximum amount payable by way of compensation in relation to any one service is $300.




Standard form contracts must provide that the DNSP is to pay the customer not less than $20 for interruptions to supply in certain circumstances.




Standard form contracts must provide that the DNSP operate a telephone service 7 days a week and 24 hours a day that has certain features.




Standard form contracts must provide that the DNSP must provide a telephone service that operates during business hours that has certain features.




Standard form contracts must provide that if the DNSP fails to repair faulty street lighting on or before the date agreed, the DNSP must pay the customer not less than $15.




Standard form contracts must provide that if the DSNP is more than 15 minutes late for an appointment with a customer, the DNSP must pay the customer not less than $25.


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Standard form contracts must provide that in the event that the DNSP becomes authorised to disconnect premises on grounds arising under the contract, the DNSP must not do so on certain days and at certain times.

1 Within 5 days

CEO



Standard form contracts must require that the DNSP not take action to disconnect premises unless the DNSP has done certain things.

1 Within 5 days

CEO



Standard form contracts must provide that in any notice or dealings with a customer referred to in subclause (2), the DNSP must do certain things.

1 Within 5 days

CEO



Standard form contracts must provide that if attempts to deal with the customer under subclause (2)(b) are unsuccessful because of a failure to make contact, the DNSP must use best endeavours to make contact with the customer outside business hours.

1 Within 5 days

CEO



Standard form contracts must provide that a DNSP must document all action that it takes to deal with the customer for the purpose of removing the grounds for disconnection.

1 Within 5 days

CEO



Standard form contracts must provide that a DNSP must not disconnect in certain situations and must not take any such action if the ombudsman directs that such action not be taken.

1 Within 5 days

CEO



Standard form contracts must provide that if the customer’s premises are disconnected from a distribution system the DNSP must give the customer a notice to the effect that the premises have been disconnected.

1 Within 5 days

CEO



Standard form contracts must provide that the above notice contain certain information.

1 Within 5 days

CEO



Standard form contracts must provide, in the case of a new connection service requested to be provided under the contract, the DNSP must connect the premises within a certain time.



ESA section 23(3) A negotiated customer connection contract must comply with any conditions imposed on the DNSP by its licence.


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ESA section 23(4) A negotiated customer connection contract must not be inconsistent with the provisions of the Act or the Reg.




[also listed under ES (General) Reg cl 19]

A variation in the rates of charges for connection services provided or electricity supplied by a DNSP under negotiated customer contract with a small retail customer must not be imposed unless a notice setting out particulars of the variation is served on the customer.

2 6-monthly CEO


ES (General) Reg cl 23

[also listed under ES (General) Reg cl 19 and Ministerially-imposed licence condition 3.5.1]

A variation in the rates of charges for connection services provided or electricity supplier under a customer contract for which notice is required to be given operates from the date specified in the notice and does not operate retrospectively.




Guaranteed customer service standards are to be set out under a heading and are required to be in or to the effect of the form of the requirements set out in Part 2 of Schedule 2 and Part 2 of Schedule 3 and are to include a statement to the effect that they comply with the requirements imposed under the Act with respect to customer service.




If a guaranteed customer service standard is varied, the customer contracts concerned must be amended so as to accord with the variation.




A DNSP must use best endeavours to ensure its negotiated customer contract is expressed unambiguously and in plain English.




All words in the negotiated customer contract must be printed in a size and style that is easy to read.




The negotiated customer contract must contain certain matters. 3 Annual CEO and Board

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The negotiated customer contract must contain certain matters related to charges.




The negotiated customer contract must provide that a customer is not liable to pay any charge unless the amount of, or basis for the calculation of the amount of, the charge is set on the contract.




The rate at which interest may be charged on an unpaid account under negotiated customer contract must not exceed a certain rate.




The negotiated customer contract must separately provide for certain matters.




A negotiated customer contract must contain provisions establishing minimum standards of service to be provided to the customer by the DNSP.




These minimum standards must separately provide for or deal with certain matters.




A negotiated customer contract must contain certain matters. 3 Annual CEO and Board



The negotiated customer contract must prohibit the DNSP from disconnecting the customer’s premises from the distribution system on grounds arising under the contract in certain situations.

1 Within 5 days

CEO



Negotiated customer contracts must contain the name of the scheme for the accreditation by the service provider of persons who may provide contestable services and the requirements for connection of premises involving a new connection service.




A negotiated customer contract must, in a case where connection services are not arranged by a supplier under a customer supply contract, set out certain matters.


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Negotiated customer contracts must provide that the provision of connection services is to commence on a date specified by the service provider.




Negotiated customer contracts must require the customer give the DNSP not less than 48 hours’ notice of the customer’s desire to have a premises disconnected.




Negotiated customer contracts must require that, if notice is not given as above, the customer remains liable for all charges in respect of the provision of connection services concerned until 48 hours after the DNSP becomes Annual aware of the customer’s desire that the contract be terminated or until the DNSP disconnects the supply.




Negotiated customer contracts must require that the customer may decide whether work to increase the capacity of the distribution system is to be carried out by the DNSP or by an accredited person chosen by the customer.




Negotiated customer contracts must provide that the DNSP is authorised to provide any necessary information relating to the customer to a supplier or other person or body for the purposes of enabling the transfer of the customer to a RoLR.




Negotiated customer contracts must provide that the customer authorises the DNSP or nominated person to transfer the customer to a RoLR or take any other action to implement or arrange last resort supply arrangements.




Negotiated customer contracts must provide that the customer is liable to pay the DNSP for any electricity supplied and any other related goods or services, to the customer by a RoLR, but only if the DNSP has agreed with the RoLR to arrange for the collection of those charges and Annual notified the customer in writing of the agreement.


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Negotiated customer contracts must provide that the customer is not liable to pay an amount under cl 5(3) if the customer pays the RoLR for the electricity or other goods or services provided or if the customer enters into a customer supply contract with the RoLR or another supplier under which the amount is payable.




Negotiated customer contracts must provide that the customer is not liable to pay the DNSP for any connection services or other goods and services provided under the contract to the extent to which the customer is liable to pay a supplier for those services under a customer supply contract.




Negotiated customer contracts must provide that the customer is not liable for any charges for connection services or other goods or services provided by the DNSP that a previous customer at the premises is liable to pay.




Negotiated customer contracts must provide that the DNSP may not use any part of a security deposit paid under the contract to recover amounts due in respect of charges other than charges related to the provision of connection services.




Negotiated customer contracts must provide that if the DNSP fails to provide a connection service under the contract on or before the date agreed, the DNSP is to pay the customer not less than $60 for each day.




Negotiated customer contracts must provide that the maximum amount payable by way of compensation in relation to any one service is $300.




Negotiated customer contracts must provide that the DNSP is to pay the customer not less than $20 for interruptions to supply in certain circumstances.




Negotiated customer contracts must provide that the DNSP operate a telephone service 7 days a week and 24 hours a day that has certain features.




Negotiated customer contracts must provide that the DNSP must provide a telephone service that operates during business hours that has certain features.


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Negotiated customer contracts must provide that if the DNSP fails to repair faulty street lighting on or before the date agreed, the DNSP must pay the customer not less than $15.




Negotiated customer contracts must provide that if the DSNP is more than 15 minutes late for an appointment with a customer, the DNSP must pay the customer not less than $25.




Negotiated customer contracts must provide that in the event that the DNSP becomes authorised to disconnect premises on grounds arising under the contract, the DNSP must not do so on certain days and at certain times.

1 Within 5 days

CEO



Negotiated customer contracts must require that the DNSP not take action to disconnect premises unless the DNSP has done certain things.

1 Within 5 days

CEO



Negotiated customer contracts must provide that in any notice or dealings with a customer referred to in subclause (2), the DNSP must do certain things.

1 Within 5 days

CEO



Negotiated customer contracts must provide that if all other attempts under subclause (2) to deal with the customer have been unsuccessful, at least one further attempt must be made outside business hours.

1 Within 5 days

CEO



Negotiated customer contracts must provide that a DNSP must document all action that it takes to deal with the customer for the purpose of removing the grounds for disconnection.

1 Within 5 days

CEO



Negotiated customer contracts must provide that a DNSP must not disconnect in certain situations and must not take any such action if the ombudsman directs that such action not be taken.

1 Within 5 days

CEO

310 Obligation deleted

Obligation deleted

Negotiated customer contracts must provide that if the customer’s premises are disconnected from a distribution system the DNSP must give the customer a notice to the effect that the premises have been disconnected.

311 Obligation deleted

Obligation deleted

Negotiated customer contracts must provide that the above notice contain certain information.

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Negotiated customer contracts must provide, in the case of a new connection service requested to be provided under the contract, the DNSP must connect the premises within a certain time.




Before entering into a negotiated customer connection contract, the DNSP must disclose that the person is entitled to a standard form contract and provide that person, upon request, with a copy of the relevant standard form contract.




A DNSP must not provide connection services to an exempt person otherwise than under a connection contract that complies with cl 6.3.




A connection contract must include a condition imposed by the DNSP requiring the exempt person to adopt and comply with reasonable standards for the safe and efficient connection of any distribution system, generating system or customer installation.




A DNSP must prepare and submit reports in accordance with the applicable Reporting Manual issued by the Tribunal.




A DNSP must develop and maintain internal systems capable of effectively managing compliance with its licence.




A DNSP must provide the Minister or the Minister’s nominee with such operating statistics and performance indicators as requested.




A DNSP must furnish to the Minister such information as the Minister may determine to enable the Minister to ascertain whether or not the DNSP is complying with licence conditions.



Distribution Ring Fencing Guidelines cl 2.1.1

A DNSP must provide a prescribed distribution service to an independent accredited service provider on terms that are no less favourable than the terms on which it provides that prescribed distribution service to that part of the DNSP’s business which provides contestable services.


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A DNSP must not treat a customer more or less favourably than another because the customer engaged or elected not to engage the DNSP to provide it with contestable services



Distribution Ring Fencing Guidelines cl 2.2

A DNSP must provide information relating to or derived from the provision of prescribed distribution services to an independent accredited service provider on terms that are no less favourable than the terms on which that information is made available to that part of the DNSP’s business that provides contestable services.




A DNSP must ensure that an item referred to in the workbook that relates to a distribution service is fully allocated by the DNSP to either prescribed distribution services or excluded distribution services on a causation basis.




A DNSP must not, in the provision of prescribed distribution services to any person, communicate with that person in a way that would favour the DNSP over an independent accredited service provider in the provision of contestable services to the person.




If a DNSP communicates to a customer located in that DNSP’s distribution district that it can provide contestable services to the customer, then it must (at or about the same time) also communicate to the customer that contestable services may also be obtained from an independent accredited service provider and inform the customer how to contact or locate an independent accredited service provider.




A DNSP must comply with the requirements relating to customer support services.




A DNSP must ensure that the offices from which DNSP staff provide specified services are separate from the offices from which DNSP staff provide contestable services.




A DNSP must implement reasonable security measures to ensure that DNSP staff that provide contestable services are unable to access information of or derived from DNSP staff that provide specified services which relate to an independent accredited service provider.


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A DNSP must ensure that DNSP staff that provide specified services do not also provide contestable services.




A DNSP must pay its licence fees. 3 Annual CEO and Board



A DNSP must pay its licence fees in the manner and within the period specified by the Minister.




A DNSP must develop and implement a plan to comply with the applicable design planning criteria in relation to all new network elements for which planning commences after 1 December 2007.




In relation to all existing network elements, a DNSP must be as compliant as reasonably practicable with the applicable design planning criteria by 1 July 2014 and fully compliant with applicable design planning criteria by 1 July 2019.

Inactive effective from 1 July 2014



333a Ministerially-imposed licence condition 14.3


In undertaking network planning processes, a DNSP must adopt certain methodologies.


333b Ministerially-imposed licence condition 14.6


A DNSP may only apply higher design planning criteria where it considers it is prudent to do so. When considering what is prudent, the DNSP must take certain matters into account.


333c Ministerially-imposed licence condition 14.7


A DNSP may agree with a customer to apply higher or lower standards of service at the customer’s point of supply than the design planning criteria relevant to that customer. In cases where negotiations are with developers rather than the ultimate end-use customer, the DSNP must take certain things into account.




A DNSP must not exceed in a financial year the SAIDI average standards that apply to its feeder types.


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A DNSP must not exceed the SAIFI average standards that apply to its feeder types.


336 Ministerially-imposed licence condition 16.2(a)

Ministerially-imposed licence condition 16.2(a)

Where one or more of a DNSP’s feeders exceed the relevant individual feeder standards for any 12 month period ending at the end of March, June, September or December, the DNSP must immediately investigate the causes for each feeder exceeding the individual feeder standards.


337 Ministerially-imposed licence condition 16.2(b)

Ministerially-imposed licence condition 16.2(b)

A DNSP must, by the end of the quarter following the quarter in which the feeder first exceeded the individual feeder standards, complete an investigation report identifying the causes and any action required to improve the performance of each feeder.


338 Ministerially-imposed licence condition 16.2(c)

Ministerially-imposed licence condition 16.2(c)

A DNSP must complete any actions identified in the investigation report to improve the performance of each feeder to the individual feeder standards by the end of the third quarter following the quarter in which each feeder first exceeded the individual feeder standards.


338a Ministerially-imposed licence condition 16.2(d)

Ministerially-imposed licence condition 16.2(d)

Except as permitted by condition 16.2, where the investigation report identifies actions, other than operational actions, required to improve the performance of each feeder to the individual feeder standards, the DNSP must develop a project plan, including implementation timetable, and commence its implementation by the end of the second quarter following the quarter in which the feeder first exceeded the individual feeder standards.


338b Ministerially-imposed licence condition 16.2(f)

Ministerially-imposed licence condition 16.2(f)

A DNSP must ensure that the implementation timetable for the network project plan or alternative non-network solutions is as short as is reasonably practicable.




A DNSP’s investigation report is to include a documented rectification plan where action is found to be warranted in order to improve the performance of a feeder to the individual feeder standards.




A DNSP must pay the sum of $80 to a customer where the DNSP exceeds the interruption duration standard at the customer’s premises and the customer has made a claim to the DNSP within 3 months of the interruption.


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A DNSP must pay the sum of $80 to a customer where the licence holder exceeds the interruption frequency standard at the customer’s premises in a financial year and the customer has made a claim to the DNSP within 3 months of the end of the financial year to which the interruptions relate.




Payments under condition 17 must be made within 1 month of receipt of a valid claim.




A DNSP must take reasonable steps to make customers aware of the availability of payments under condition 17. On request from a customer, a DNSP must provide written information on the availability of payments on the terms set out in condition 17.




A DNSP must submit an annual design planning criteria report to the Minister by 30 September each year in relation to certain matters.

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A DNSP must submit a quarterly reliability standards report to the Minister within 1 month of the end of each quarter.




Each reliability standards report must include certain matters. 3 Annual CEO and Board



A DNSP must submit, within 1 month of the end of each quarter, a quarterly individual feeder standards report to the Minister on feeders that exceeded the individual feeder standards during the previous 12 month period to the end of that quarter, together with certain information for each feeder.




A DNSP must submit a quarterly customer service standards report to the Minister on certain matters within 1 month of the end of each quarter for the preceding quarter and for the previous 12 month period to the end of that quarter.


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A DNSP must report to the Minister within 24 hours any major network incidents involving significant injury to persons, loss of property or widespread supply interruptions. High level severity incidents should be advised immediately.




An independent audit must be conducted after the end of each financial year to audit the DNSP’s performance against the design planning criteria, reliability standards, individual feeder standards and customer service standards.

3




A DNSP must nominate a person to conduct the independent audit by notice in writing to IPART and must give notice in accordance with any time specified by IPART.

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A DNSP must provide a copy of the auditor’s report by 30 September each year to IPART and the Minister.

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Where the Minister determines the format of a report required by condition 18, a DNSP must submit the report in that format.




A DNSP must provide a report submitted to the Minister under condition 18 to IPART, if requested to do so by IPART by notice in writing.


Glossary


Glossary

Distribution Ring Fencing Guidelines Distribution Ring Fencing Guidelines developed by the Tribunal as jurisdictional regulator under clause 6.20(2)(b) of the National Electricity Code

ESA Electricity Supply Act 1995

ES (General) Reg Electricity Supply (General) Regulation 2001

Guidelines and Requirements Policy Minister for Energy and Utilities Guidelines and Requirements Policy for Electricity Distribution Network Service Providers’ and Retail Suppliers’ Licences

MOR (ACS) Market Operations (Arranged Connection Services) Rule No. 1 of 2001

MOR (B2B) Market Operations Rule (NSW Electricity Business to Business Procedures) No.6 of 2004

MOR (Metering) Market Operations Rule (NSW Rules for Electricity Metering) No. 3 of 2001

MOR (NUOS) Market Operations Rule (Network Use of System Agreements) No. 2 of 2001

MOR (RoLR) Market Operations Rule (Retailer of Last Resort) No. 5 of 2001

MOR (TRRES) Market Operations (NSW Transfer Rules for Retail Electricity Supply) Rules No. 4 of 2001

Documents

Electricity Distribution Network Service Provider€¦ · Energy — Reporting Manual January 2013 . ii IPART Electricity Distribution Network Service Provider ... should be summarised