Electronic Ticketing

Abacus Fares & Ticketing Electronic Ticketing

TABLE OF CONTENTS

10. ELECTRONIC TICKETING................................................10-0

10.1 INTRODUCTION..............................................................................10-1

10.2 ELECTRONIC TICKETING ASSOCIATE PROFILE TABLE.........................10-2

10.3 ELECTRONIC TICKETING..................................................................10-610.3.1 FORM OF IDENTIFICATION (FOID)...............................................................10-810.3.2 PRINTER DESIGNATION.............................................................................10-1110.3.3 ELECTRONIC TICKETING...........................................................................10-1210.3.4 DISPLAY ELECTRONIC TICKET RECORD (ETR)...........................................10-1610.3.5 EXTENDED ELECTRONIC TICKET SEARCH (MASK).....................................10-2310.3.6 REDISPLAY ETR.........................................................................................10-4010.3.7 DISPLAY ELECTRONIC TICKET RECORD (ETR) HISTORY............................10-41

10.4 VOIDING ELECTRONIC TICKETS......................................................10-4510.4.1 AUTOMATED VOID (VOID TICKET FROM TICKETING FIELD).......................10-4510.4.2 AUTOMATED VOID (VOID TICKET FROM DISPLAYED ETR).........................10-47

10.5 ELECTRONIC TICKET REFUND.........................................................10-4810.5.1 FOR MARKETS USING AUTO REFUND MASK..............................................10-4810.5.2 FOR NON-AUTOMATED REFUND MARKETS...............................................10-50

10.6 DAILY AUDIT TRAIL.......................................................................10-5110.6.1 FOR OPTAT MARKETS...............................................................................10-5110.6.2 FOR ATB2 MARKETS.................................................................................10-52

10.7 REGENERATE DOCUMENTS............................................................10-5310.7.1 ELECTRONIC TICKET PASSENGER/ITINERARY RECEIPT..............................10-5310.7.2 DISPLAY A LIST OF REFUNDS AND EXCHANGES AUTHORISATION TRANSACTIONS.....................................................................................................10-5610.7.3 REGENERATE REFUND/EXCHANGE AUTHORISATION FORM FROM AUDIT TRAIL

10-310.7.4 REGENERATE REFUND AUTHORISATION (REA) HARDCOPY FROM ETR.......10-510.7.5 REGENERATE AGENT COUPON/PASSENGER RECEIPT/CREDIT CARD CHARGE FORM (OPTAT MARKETS ONLY)...............................................................................10-6

10.8 ELECTRONIC TICKET REVALIDATION.................................................10-7

10.9 EXERCISE.......................................................................................10-9

Abacus International Pte Ltd

Abacus Fares & Ticketing Electronic Ticketing

10. Electronic Ticketing

By the end of the chapter, you will be able to:

Understand the Airline associate profile table

Issue an electronic ticket

Identify electronic ticket transactions in the PNR

Access and view the history of an electronic ticket transaction

Void an electronic ticket record

Re-issue an electronic ticket

Process electronic ticket refunds

Understand the revalidation process

Abacus International Pte Ltd 0

Abacus Fares and Ticketing Electronic Ticketing

10.1 INTRODUCTION

Electronic Ticketing, also known as Ticketless Travel, is a mean of selling air transportation without requiring the issuance of paper value documents i.e. paper flight coupons to the passenger. It eliminates the distribution and processing of accountable documents by the travel agent as well as removes the need for passenger obtaining or carrying valuable flight coupons.

Abacus host has the capability to establish a direct link with carriers who are Direct Connect participants. An electronic ticket is used exactly the same way as paper ticket. However, instead of processing a paper document, the link enables host to create, update and transmit ticketing data to the validating carrier’s electronic ticketing database on a real-time basis. Hence, Abacus system will be able to detect and send an error to the user should the validating carrier’s system fails. User can choose to retry the entry for Electronic ticket or issue a paper ticket.

The validating carrier will verify all the information and approves issuance. An Electronic Ticket Record (ETR) is an electronic copy of the flight coupon information which will be created and stored in the validating carrier’s system upon issuance of an electronic ticket.

Electronic Ticketing procedures and ticketing restrictions of different markets are determined by the local BSP and issuing carriers. For example, OPATB2 markets, Agent coupon will be printed from the ticket printer while settlement documents including Electronic ticket passenger/itinerary receipt are printed from the hardcopy printer. For OPTAT markets, Agent coupon, Credit card charge form (if any) and other paper settlement documents will be printed from the hardcopy printer. These documents are printed for settlement and auditing purposes as is done with paper tickets.

There are two main indicators in the Travel Journal Record (TJR) to be updated for activation of Electronic Ticketing. These indicators are “Electronic Ticketing Restricted” and “ETR Carriers”.

Abacus International Pte Ltd 1document.doc/LUD: 11 January 2005

Electronic Ticketing Abacus Fares and Ticketing

10.2 ELECTRONIC TICKETING ASSOCIATE PROFILE TABLE

Each carrier may have unique procedures for Electronic ticket issuance. These attributes and restrictions are updated and reflected in the carriers’ specific Electronic Ticketing Associate’s Profile (ETP) table.

1. To display SQ Electronic Ticketing Profile table

ENTRY: WETPSQ

WETP Function Identifier for Electronic Ticketing Associate Profile TableSQ 2-letter ticketing carrier code

RESPONSE:

Response Explanation:

AIRLINE Electronic ticketing carrier code and name

PARTICIPATION LEVEL

“INTERACTIVE” electronic ticketing refers to those carriers that utilize a direct link to create or update ticketing data on an immediate real time basis.

“NON-INTERACTIVE” electronic ticketing refers those carriers that utilize teletype messages to communicate with Abacus Host. User has to contact the issuing carrier(s) directly for any updates or changes.

STATUS The indicator “ACTIVE” will be displayed if the carrier supports Electronic Ticketing (ET).

The indicator “INACTIVE” will be displayed if the carrier does not support Electronic Ticketing (ET).


2 Abacus International Pte Ltd

document.doc/LUD: 11 January 2005

ELECTRONIC TICKETING ASSOCIATE PROFILE AIRLINE - SQ - SINGAPORE AIRLINES PARTICIPATION LEVEL - INTERACTIVE STATUS - ACTIVE MAX COUPONS PER ETR - 16 NAME CHANGE ALLOWED - NO NAME SELECT RESTRICTIONS - NONE AUTOMATIC ELEC TKTG - BY COUNTRY OPEN SEGMENTS ALLOWED - NO BULK FARE TICKETING - YES CHECK /N ETR INDICATOR - YES CHECK /E ETR INDICATOR - NO NET TICKETING - YES BSP ONLY EXCHANGE PAPER FOR ETR - NO ETR REVALIDATION ALLOWED - YES RFND/EXCH AUTHORIZATION - YES ARC ONLY INFANT ET ALLOWED W/ADULT - NO SSR FOID REQUIRED - NO FLT CPN PRINT ALLOWED - NO ARC ONLY EXTENDED ET SEARCH - YES OA FQTV SENT IF IN PNR - NO RESTRICT PASSIVE SEGMENTS - NO CANCEL REFUND/VOID EXCH - NO ET INTERLINE - NO POINT OF SALE COUNTRY * DENOTES BETA AU BE CA CH DE ES GR HK ID IT J1 MY NL NZ PH SG TH TW UK US


MAX COUPONS PER ETR

The maximum number of coupons that an ET carrier accepts per passenger in each transaction. Entire itinerary must be on the same carrier’s flights e.g. SQ. See

NAME CHANGED ALLOWED

If indicated as “YES”, carrier allows name change for ET.

If indicated as “NO”, carrier does not allow name change for ET.

NAME SELECT RESTRICTIONS

If indicated as “NONE”, carrier does not restrict name selection.

If indicated as “REQUIRES ALL PASSENGERS WITHIN A NAME FIELD”, carrier restricts name selection and all passengers within a PNR must be ticketed together.

AUTOMATIC ELEC TKTG

The option “BY COUNTRY” indicates whether the carrier has chosen Electronic Ticketing as their default in Abacus host.

OPEN SEGMENTS ALLOWED

If indicated as “YES”, carrier accepts open segments for ET.

If indicated as “NO”, carrier does not accept open segments for ET.

BULK FARE TICKETING

If indicated as “YES”, carrier accepts bulk fare and inclusive tour ticketing.

If indicated as “NO”, carrier does not accept bulk fare and inclusive tour ticketing.

CHECK /N ETR INDICATOR

If indicated as “YES”, Abacus will check for segment eligibility for Electronic Ticketing. A “/N” tag at the end of the airline segment(s) indicates that the segment is not eligible for Electronic Ticketing.

If indicated as “NO”, Abacus will not check for segment eligibility for Electronic Ticketing.

CHECK /E ETR INDICATOR

If indicated as “YES”, Abacus will check for segment eligibility for Electronic Ticketing. A “/E” tag at the end of the airline segment(s) indicates that the segment is eligible for Electronic Ticketing.

If indicated as “NO”, Abacus will not check for segment eligibility for Electronic Ticketing.

NET TICKETING Applicable to BSP markets only.

If indicated as “YES”, carrier accepts net remit tickets for ET.

If indicated as “NO”, carrier does not accept net remit tickets for ET.

EXCHANGE PAPER FOR ETR

If indicated as “YES”, carrier accepts reissuance from paper to electronic ticket.

If indicated as “NO”, carrier only accepts reissuance from electronic ticket to paper ticket.


ETR If indicated as “YES”, carrier allows revalidation in Abacus PNR.



REVALIDATION ALLOWED

If indicated as “NO”, carrier does not allow revalidation in Abacus PNR. Manual revalidation is required.

RFND/EXCH AUTHORISATION

Not applicable to Abacus markets.

ARC denotes Airlines Reporting Corporation.

INFANT ET ALLOWED W/ADULT

If indicated as “YES”, carrier supports infant ET.

If indicated as “NO”, carrier does not support infant ET. Paper ticket will be replaced for infant.

SSR FOID REQUIRED

If indicated as “YES”, carrier will edit for passport FOID for each passenger upon ticketing. See .

If indicated as “NO”, carrier will not edit for passport FOID for each passenger upon ticketing.

FLT CPN PRINT ALLOWED

Not applicable to Abacus markets.

EXTENDED ET SEARCH

If indicated as “YES”, carrier supports extended Electronic Ticket Record (ETR) search with mask capabilities.

If indicated as “NO”, carrier does not support Electronic Ticket Record (ETR) search with mask capabilities.

OA FQTV SENT IF IN PNR

If indicated as “YES”, carrier will be able to accept other carriers’ frequent traveler card number stored in the PNR.

If indicated as “NO”, carrier does not support other carriers’ frequent traveler card number stored in the PNR.

RESTRICT PASSIVE SEGMENTS

If indicated as “YES”, carrier will restrict passive segments for Electronic Ticketing.

If indicated as “NO”, carrier will allow Electronic Ticket issuance on passive segments.

CANCEL REFUND/VOID EXCH

If indicated as “YES”, carrier will allow cancellation of refunded E-Ticket.

If indicated as “NO”, carrier does not allow cancellation of refunded E- Ticket.

ET INTERLINE If indicated as “YES”, carrier accepts flights booked on other carriers to qualify for interline ET.

If indicated as “NO”, carrier does not support interline ET and all segments in the itinerary must be booked on issuing carrier’s flights.

POINT OF SALE COUNTRY

A country code displayed in this section indicates that the specified airline has previously implemented that point of sales country for ET. An asterisk () following the country code indicates that it is currently in beta test (pilot stage).

Electronic Ticketing is valid for itineraries of up to 30 segments. The maximum number of segments will vary per carrier and is determined in the “MAX COUPONS PER ETR” column.




“FOID” is known as a specific Form of Identification to a validating carrier to advise what form of ID a passenger will be presenting at check in for travel on an Electronic ticket. Electronic ticket may not be issued until the FOID message has been sent to the validating carrier. This will be covered in the later section of Chapter 10.

It is important to check the Electronic Ticketing Profile (ETP) table of each validating carrier before performing Electronic Ticketing transactions. This table may not wholly govern the Electronic Ticketing functions of a validating carrier for specific market. Local BSP procedures still apply for each market’s practice.

10.3 ELECTRONIC TICKETING

Abacus City Pair Availability (CPA) display will reflect the “/E” indicator for Electronic Ticketing (ET) eligible flights. ET eligibility indicator “/E” will only be returned in the CPA response if the segment is specified by the airline to be eligible for Electronic ticketing. If ET eligibility indicator is not reflected in the CPA, segment will not be eligible for ET and “/N” indicator will be appended upon segment sold.



1. CPA with the “/E” indicator for ET eligible flights


Row The “/E” indicator will be appended to the sold segment for Electronic Ticketing. Paper ticketing is still allowed even if the indicator is appended to the sold segment.

Row The flight UA/NH8232 is not eligible for Electronic Ticketing. A “/N” will be appended to the sold segment. See

Since UA/NH8232 is a connecting flight of UA890 without the ET eligibility indicator, Electronic ticketing will not be allowed. Paper tickets are recommended for such issuance.

2. Sold segment with ET eligibility indicator “/E”


Row The eligibility indicator “/E” tag at the end of segment one is eligible for Electronic Ticketing.

Row With the “/N” indicator, segment two is not eligible for Electronic Ticketing. See

If user attempt to issue electronic ticket for segment(s) that is not eligible for Electronic ticketing, the following error response will be displayed:

CHECK ITINERARY-1 OR MORE SEGMENTS NOT VALID FOR ETR-14-0052

Besides having the “/E” indicator to qualify for ET, it is mandatory that the Airline record locator is returned by the carrier and updated in Abacus PNR before electronic ticket issuance.

In the event that confirmed reservations are made directly with the airlines but require Electronic Ticketing to be done in Abacus, you will need to create



CONST AT SFO ALLOW 40MIN PRKG 20OCT MON SIN/Z╪8 LAX/PDT-15 FOR MORE AVAILABILITY SEE BUR LAX LGB ONT SNA 1UA 882 F9 C9 D9 Y9 B9 SINNRT 0715 1515 777 BS 0 DCA /E M9 H9 Q9 V9 W9 S9 T9 K9 L9 2UA 890 F9 C9 D9 Y9 B9 LAX 1625 1020 744 DB 0 DCA /E M9 H9 Q9 V9 W9 S9 T9 K9 L9 3UA 882 F9 C9 D9 Y9 B9 SINNRT 0715 1515 777 BS 0 DCA /E M9 H9 Q9 V9 W9 S9 T9 K9 L9 4UA/NH 8232 F4 C4 D4 Y4 B4 LAX 1700 1110 777 0 DCA M4 H4 Q0 V0 W0 S0 T0 K0 L0

1 UA 882Y 20OCT 1 SINNRT HK1 0715 1515 /DCUA*V3J4V4 /E 2 UA8232Y 20OCT 1 NRTLAX HK1 1700 1110 /DCUA*V3J4V4 /N OPERATED BY ALL NIPPON AIRWAYS


“GK” or memo segments with the airline’s record locator. Format examples as follows:

Ø2Y1GK from availability followed by .<segment number>GK<Airline’s PNR>

ØUA890Y20NOVSINNRTGK1<Airline’s PNR>

The passenger’s name in Abacus PNR must match exactly in the Airline’s PNR. Otherwise, the following error response will be displayed:

UNABLE TO PROCESS ETR-CORRECT/RETRY OR ISSUE PAPER TICKET-153 NAME DOES NOT MATCH NAME IN ETR AIRLINE SYSTEM

The itinerary in Abacus PNR must match exactly in the Airline’s PNR. Otherwise, the following error response will be displayed:

UNABLE TO PROCESS ETR-CORRECT/RETRY OR ISSUE PAPER TICKET-913 ITEM/DATA NOT FOUND IN ETR AIRLINE SYSTEM

10.3.1 FORM OF IDENTIFICATION (FOID)

Form of Identification, is also known as FOID which is required by specific carrier to query on what form of identification will be presented by the passenger at point of check in for ticketless travel.

A list of accepted FOID codes for Electronic Ticketing is detailed below:

CC - Credit Card used to purchase the ticket FF - Frequent flyer number PP - Passport DL - Drivers License NI - National identity card TN - Ticket number



ID - Locally defined ID number CN - Confirmation number or record locator

You may refer to the validating carrier’s Electronic Ticketing Associate Profile table for FOID requirement.

1. To specify passport FOID for all segments

ENTRY: 3FOID/PPSGXXXXXXX-1.1

3FOID Function Identifier for SSR FOID/ DelimiterPP FOID code for passportSG Country code (min/max 2 alpha)XXXXXXX Identification number (27 alpha/numeric)- Mandatory dash1.1 Passenger name item 1.1

2. To specify passport FOID for specific segment

ENTRY: 3FOID2/PPSGXXXXXXX-1.1

3FOID Function Identifier for SSR FOID2 Segment number 2/ DelimiterPP FOID code for passportSG Country code (min/max 2 alpha)XXXXXXX Identification number (27 alpha/numeric)- Mandatory dash1.1 Passenger name item 1.1

3. To specify credit card FOID for all segments

ENTRY: 3FOID/CCAX371234567890120-1.1

3FOID Function Identifier for SSR FOID/ DelimiterCC FOID code for credit cardAX Credit card code (min/max 2 alpha)371234567890120

Credit card number (max 20 digits)

- Mandatory dash1.1 Passenger name item 1.1

4. To specify frequent flyer FOID for all segments

ENTRY: 3FOID/FFLH98564123-1.1

3FOID Function Identifier for SSR FOID/ Delimiter




FF FOID code for frequent flyerLH Carrier code (min/max 2 alpha)98564123 Frequent Flyer number (max 18 digits)- Mandatory dash1.1 Passenger name item 1.1

FOID information will be printed on the Credit Card Charge form (if any), Passenger Receipt and itinerary/invoice. If multiple FOID exist, system will only print 1 FOID data on the Passenger Receipt and up to 3 for itinerary/invoice.

A maximum of one FOID will be allowed per passenger per carrier. If more than 1 FOID is entered, the following error response will be displayed:

.SSR FOID EXISTS FOR AT LEAST ONE PASSENGER REQUESTED

.NOT ENT BGNG WITH

If the PNR contains only one passenger, name association is optional. However, FOID information needs to be name associated if there is more than 1 passenger in the PNR. Otherwise, the following error response will be displayed:

.NAME ASSOCIATION NUMBER IS REQUIRED. NOT ENT BGNG WITH

The 2-letter ISO country code is a mandatory field and must be entered after the FOID code “PP”. Otherwise, the following error response will be displayed:

.COUNTRY CODE MUST FOLLOW PP.NOT ENT BGNG WITH

If data is entered for electronic carriers who do not support FOID, the following error response will be displayed:

.SSR NOT VALID FOR THIS AIRLINE.NOT ENT BGNG WITH

If the FOID data is omitted before ticket issuance, the following error response will be displayed:

.SSR FOID PP REQUIRED FOR EACH PASSENGER - 1166



10.3.2 PRINTER DESIGNATION

Ticket printer must be assigned for proper ticketing edits to process even though no flight coupons will be printed. However, Agent coupon will be printed for ATB2 markets.

Hardcopy printer designation will print Agent coupon for OPTAT markets, Credit card charge form and other paper settlement documents.

Itinerary printer must be assigned to allow Electronic Ticketing Passenger/Itinerary Receipt to be printed.

Entries to designate printers remain unchanged.

1. To designate OPTAT ticket printer

ENTRY: WAU0ADF3A

W Function Identifier for printer designationAU Two alpha ISO country code0ADF3A Line address of ticket printer

2. To designate ATB2 ticket printer

ENTRY: WAT0ADF3C

W Function Identifier for printer designationAT Two alpha code for ATB2 designation




0ADF3C Line address of ticket printer

3. To designate Hardcopy printer

ENTRY: PTR/0ADF02

PTR/ Function Identifier for hardcopy printer designation0ADF02 Line address of invoice/itinerary printer

4. To designate Invoice/Itinerary printer

ENTRY: DSIV0ADF02

DSIV Function Identifier for invoice/itinerary printer designation0ADF02 Line address of invoice/itinerary printer

10.3.3 ELECTRONIC TICKETING

Before you begin with Electronic tickets issuance, it is necessary to refer to the Electronic Ticketing Associate Profile (ETP) table for carrier’s specific procedures and Electronic ticketing restrictions. Auto-Priced or Rate-Desk Priced Ticket Fare Record (TFR) must be created and stored in the PNR before Electronic ticket issuance.

10.3.3.1 ELECTRONIC TICKET ISSUANCE

There are no changes to the current ticketing entries. However, a qualifier “ETR” may be required in the ticketing entries to differentiate the issuance of Electronic Ticket from paper tickets. Any other ticketing qualifiers such as endorsement remarks, tourcode etc can be appended to the ticketing entry as per current functionalities.

If the “Automatic Electronic Ticketing” option in the TJR is turned on for specific carriers in specific markets, then system will print E-ticket by default. To override the default option i.e. E-ticket, agents have to specify the qualifier “XETR” in the ticketing command.

The following documents will be printed from the hardcopy printer and ATB2 ticket printer for ATB2 printer type:

Agent coupon Credit Card Charge Form (if applicable) Electronic Ticket Passenger/Itinerary Receipt Invoice and Itinerary (Optional)

For specific ATB2 markets, agent coupon may be generated from hardcopy printer depending on the BSP table setup.



For Hong Kong and Taiwan markets, all documents will be printed onto the hardcopy printer.

The following documents will be printed from the hardcopy printer for OPTAT printer type:

Agent coupon Electronic Ticket Passenger/Itinerary Receipt Invoice and Itinerary (Optional)

Taiwan market supports both OPTAT and ATB2 printing.

Besides the qualifier “ETR”, there are other optional qualifiers that can be appended to the ticketing entry to generate Electronic Ticket Passenger/Itinerary receipt and/or invoice/itinerary upon E-ticketing. The qualifiers are as follows:

QUALIFIER DOCUMENTS PRINTED

DPE To print Electronic Ticket Passenger/Itinerary Receipt.If the passenger receipt auto-print function (W/DPE╪ON) is turned on in the TJR, user is not required to specify this qualifier in the ticketing command.

DPB To print Electronic Ticket Passenger/itinerary Receipt, Invoice and Itinerary.

DP To print Invoice/Itinerary only.

DPO To print Invoice only.

DPI To print Itinerary only.

1. An example to issue Electronic ticket with credit card as form of payment

ENTRY: W╪T2N1.1╪ASQ╪FAX371234567890120/1204CASH/ 500.00╪ETR╪DPE

ETR Electronic ticketing identifierDPE Electronic Ticket Passenger/Itinerary Receipt identifier

RESPONSE:




ETR MESSAGE PROCESSED


Ticket has been issued for Electronic Ticketing transactions. An Electronic Ticket Record (ETR) has been created and stored in the validating carrier’s system.

An indicator “ETKT” will be printed onto the Agent coupon.

Current procedure still applies for Hong Kong credit card payment. The CCCF (Credit Card Charge Form) will be generated upon E ticket issuance. It is the agent’s responsibility to verify passenger’s signature signed on the hardcopy.

The following documents will be generated from the hardcopy printer and ticket printer for Electronic Tickets issuance:

Agent coupon Electronic Ticket Passenger/Itinerary Receipt

If the validating carrier does not support issuance of Open segment for Electronic Ticketing, the following error response will be displayed:

CHECK ITIN-CARRIER DOES NOT ACCEPT OPEN SEGS FOR ETR-11662. An example to issue Paper ticket for United Airlines sectors in Hong Kong

market

ENTRY: W╪T2N1.1╪AUA╪FAX371234567890120/1204CASH/500.00╪XETR

XETR Qualifier for Electronic ticketing default to Paper ticketing

For specific carriers and markets, the default ticketing method is Electronic ticketing. System will issue electronic tickets by default for all E-ticketable sectors when the TJR option has been activated. Therefore, agents will no longer need to input the qualifier “ETR” in the ticketing entry. However, if paper ticket is desired, use the qualifier “XETR” in the ticketing entry as specified in above example 2.



10.3.3.2 ELECTRONIC TICKET REISSUANCE

There are no changes to all current reissuance entries. However, a qualifier “ETR” may be required in the ticketing entries if the exchange is from ETR to ETR. Any other ticketing qualifiers such as endorsement remarks, tourcode etc. can be appended to the ticketing entry as per current functionalities.

For ETR exchange/reissue, the following documents will be generated:

ETR to ETRAgent couponREA NoticeElectronic Ticket Passenger Itinerary/Receipt

ETR to Paper TicketAgent CouponFlight CouponREA Notice

Paper Ticket to ETRFunctionality not supported by local BSP

All exchanged flight coupon status must be indicated as “OPEN” in the Electronic Ticket Record before tickets can be reissued.

1. To reissue an Electronic ticket to Electronic ticket (ETR to ETR)

ENTRY: W╪T2N1.1╪ASQ╪FA/CCASH/500.00EFCCVI╪ET6189756097004/1//SIN06JAN02/99999992╪ETR╪DPE

ETR Electronic ticketing identifierDPE Electronic Ticket Passenger/Itinerary Receipt Identifier

Electronic Ticket Passenger/Itinerary Receipt will be printed on the hardcopy printer if the exchange is ETR to ETR and the qualifier “DPE” is appended to the exchange entry.

If the exchange is ETR to Paper Ticket, the qualifier “ETR” should not be appended to the reissue entries.




An Electronic Settlement Authorisation Code (ESAC) will be transmitted by the Electronic Ticketing carrier. The ESAC will be printed onto the REA Notice (Refund/Exchange Authorisation) from the hardcopy printer.

The flight coupon status in the old Electronic Ticket Record (ETR) will be updated from “OPEN” to “EXCH” whilst the new ETR will reflect the status as “OPEN”.

For Electronic Tickets, do not use the “XX” option as some carriers’ systems do not accept free text as form of payment. Otherwise, an error response will be returned upon ticket issuance. For such scenario, verify with the local ARO on the Form of Payment type to be used.

10.3.4 DISPLAY ELECTRONIC TICKET RECORD (ETR)

After an Electronic Ticket issuance, an Electronic Ticket Record (ETR) will be created and stored in the validating carrier’s database which is viewable in Abacus PNR.

Abacus system will validate the IATA numbers in the display request message to ensure that only authorized agents are allowed to retrieve and view the ETR. Authorized agents include the issuing agent as well as their branched locations.

Electronic Ticket Record (ETR) can be displayed through any one of the following search criteria:

From the ticketing field of a PNR By ticket number

The search option “From the ticketing field of a PNR” is available using cryptic entry only.

The search option “By ticket number” is available using both cryptic entry and mask capabilities (Extended Electronic Ticket search).

BSP requirement for storing of historical ETRs in ticketing carriers’ database is up to 13 months. However, Airlines may have their own in-house requirement to store ETRs. Therefore, you may refer to the local Airline’s office for more information on the duration of historical ETRs retained in their ticketing database.



10.3.4.1 DISPLAY ETR FROM PNR (CRYPTIC ENTRIES)

This function requires an active PNR to be present in your working area. The ETR information retrieved is from the Electronic Ticketing carrier’s database.

1. To display the ticketing field of a PNR

STEP 1: T

T Function Identifier for ticketing field display

RESPONSE:


Ticket has been issued for Electronic Ticketing transactions. An Electronic Ticket transaction indicator “TE” will be appended to the ticketing field.

2. To display the ETR from the ticketing field of a PNR

STEP 2: WETR2

WETR Function Identifier for ETR display2 Ticketing field line number 2

RESPONSE:



TKT/TIME LIMIT 1.T-06JAN-D8I8*AJN 2.TE 0161695625159-AU HILTO/C D8I8*AJN 1535/06JAN I

ELECTRONIC TICKET RECORD INV: CUST:IBM987 PNR:CYTBXU TKT:6189756097023 ISSUED:30DEC02 PCC:D8I8 IATA:32300008 NAME:NEO/J MS FF:SQ9999999 NAME REF:XTRA SEAT TOUR ID:MSAGT FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0016 Y 20JUL SINICN 0905 OK YRA OPEN 2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA OPEN VALID ON SQ ONLY/FARE CONDITIONS APPLY FARE SGD1700.00 TAX 21.00SG TAX 26.00BP TAX 18.00YQ TOTAL SGD1765.00 SIN SQ SEL486.54SQ SIN486.54NUC973.08END ROE1.747002SITI


Explanation on next pageResponse Explanation:

Row Header for Electronic Ticket Record (ETR)

Row INV: Invoice number issued by host if applicable. A maximum of 7digits will be displayed.

CUST: IBM987

The DK number stored in the PNR will be appended to the ETR if applicable. A maximum of 10 characters will be displayed.

PNR:CYTBXU This refers to the Abacus record locator

Row TKT:6189756097023

13 digits electronic ticket number

ISSUED:30DEC02

Ticket issuance date

PCC:D8I8 Issuing agency’s pseudo city code

IATA:32300008

Issuing agency’s IATA number

Row NAME:NEO/J MS Passenger name. A maximum of 29 characters will be displayed

FF:SQ9999999

Frequent Flyer number stored in the PNR will be appended to the ETR if applicable.

Row NAME REF: XTRA SEAT

Name reference stored in the PNR will be appended to the ETR if applicable.

TOUR ID:MSAGT

Tour code specified in the ticketing command line will be appended to the ETR.

Row Form of payment is Cash.

Row CPN Flight coupon number

A/L Transporting carrier

FLT Flight number

CLS Class of service

DATE Date of travel

BRDOFF Board point/off point

TIME Departure time

ST Status of booking

F/B Fare basis code




Row STAT 4-letter status code of flight coupon

OPEN – Unused CKIN – Checked in

USED – Lifted/Boarded SUSP – Suspended by carrier

VOID – Transaction voided

PRTD – Flight coupons printed

EXCH – Exchanged/Reissued

RFND – Refunded

Row Endorsement specified in the ticketing command line will be appended to the ETR.

Row FARE SGD1700.00

Base fare currency and amount

TAX 21.00SG

Tax amount and tax codes

TOTAL SGD1765.00

Total fare inclusive of tax amount in point sale currency

Row Fare calculation line

If the ETR display entry is made without an active PNR in the working area, the following error response will be displayed:

ELECTRONIC TRANSACTION RESTRICTED-0099

If the ETR display entry is requested on a paper ticket item i.e. with the code TK, the following error response will be displayed:

TK ITEM NOT ETR - VERIFY AND REENTER-0022

If the ETR display entry is requested on the line 1 of the ticketing field, the following error response will be displayed:

INVALID TK ITEM - VERIFY AND REENTER-0022

If the direct link between the validating ticketing database and Abacus host is down, the following error response will be displayed:

ETR UNAVAILABLE - RETRY LATER - 0770

10.3.4.2 DISPLAY ETR BY TICKET NUMBER (CRYPTIC ENTRIES)




The function to display ETR from the ticket number is available without having the PNR to be present in the working area. This is useful for PNRs that have been purged from the system.

1. To display the ETR by specifying the electronic ticket number

ENTRY: WETRT6189756097004

WETR Function Identifier for ETR displayT Identifier for ticket number6189756097004

13 digit ticket number

If the entry does not include the ticket number identifier “T” or an invalid character is specified or ticket number specified is less than 13 digit, the following error response will be displayed:

INVALID ENTRY - REENTER WITH WETR*T TKT NBR-0099

If the electronic ticketing carrier is unable to locate the ticket number, the following error response will be displayed:

TICKET NUMBER NOT FOUND IN ELECTRONIC TICKET DATABASE-0022

If the carrier ticket code specified in the entry is not an active Electronic Ticketing carrier, the following error response will be displayed:

ELECTRONIC TRANSACTION RESTRICTED-0022



Sample response of an ETR Exchange transaction:

RESPONSE: Old ETR


ELECTRONIC TICKET RECORD INV: CUST:IBM987 PNR:CYTBXU TKT:6189756097023 ISSUED:30DEC02 PCC:D8I8 IATA:32300008 NAME:NEO/J MS FF:SQ9999999 NAME REF:XTRA SEAT TOUR ID:MSAGT FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0016 Y 20JUL SINICN 0905 OK YRA EXCH 2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA EXCH VALID ON SQ ONLY/FARE CONDITIONS APPLY FARE SGD1700.00 TAX 21.00SG TAX 26.00BP TAX 18.00YQ TOTAL SGD1765.00 SIN SQ SEL486.54SQ SIN486.54NUC973.08END ROE1.747002 SETTLEMENT AUTHORIZATION: 00000000008994


RESPONSE: New ETR (Even Exchange)


The exchange transaction data will be recorded in the ETR. If it is an uneven exchange, the additional collection amount will be reflected accordingly.

Sample response of a Void transaction:

RESPONSE: Voided ETR



ELECTRONIC TICKET RECORD INV: CUST:IBM987 PNR:CYTBXU TKT:6189756097024 ISSUED:30DEC02 PCC:D8I8 IATA:32300008 NAME:NEO/J MS FF:SQ9999999 NAME REF:XTRA SEAT TOUR ID:MSAGT FOP: CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0016 Y 20JUL SINICN 0905 OK YRA OPEN 2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA OPEN VALID ON SQ ONLY/FARE CONDITIONS APPLY FARE SGD1700.00 TAX 21.00SG TAX 26.00BP TAX 18.00YQ TOTAL SGD1765.00 SIN SQ SEL486.54SQ SIN486.54NUC973.08END ROE1.747002 ORIGINAL ISSUE: 6189756097023 30DEC02SIN ORIGINAL FOP: CASH EXCHANGE TKT: 6189756097023 12

ELECTRONIC TICKET RECORD INV: CUST: PNR:CYTBXU TKT:6189756097022 ISSUED:30DEC02 PCC:D8I8 IATA:32300008NAME:NEO/J MS FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0016 Y 20JUL SINICN 0905 OK YRA VOID 2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA VOID VALID ON SQ ONLY/FARE CONDITIONS APPLY FARE SGD1700.00 TAX 21.00SG TAX 26.00BP TAX 18.00YQ TOTAL SGD1765.00 SIN SQ SEL486.54SQ SIN486.54NUC973.08END ROE1.747002 SETTLEMENT AUTHORIZATION: 00000000008993



The Settlement Authorisation Code (SAC) will be recorded in the ETR.

Sample response of a Refund transaction:

RESPONSE: Refunded ETR


The flight coupon status code will be displayed as “RFND”

10.3.5 EXTENDED ELECTRONIC TICKET SEARCH (MASK)

Extended Electronic Ticket search is available with masks capabilities.

Electronic Ticket Record (ETR) can be displayed through any one of the following search criteria:

By Ticket number By passenger name/date of flight/origin/destination code By flight number/date of flight/origin/destination code By frequent flyer number/date of flight By passenger telephone number/passenger name/date of flight By credit card number/passenger name/date of flight By airline confirmation number


ELECTRONIC TICKET RECORD INV: CUST:IBM987 PNR:CYTBXU TKT:6189756097024 ISSUED:30DEC02 PCC:D8I8 IATA:32300008 NAME:NEO/J MS FF:SQ9999999 NAME REF:XTRA SEAT TOUR ID:MSAGT FOP: CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0016 Y 20JUL SINICN 0905 OK YRA RFND 2 SQ 0883 Y 25JUL ICNSIN 0905 OK YRA RFND VALID ON SQ ONLY/FARE CONDITIONS APPLY FARE SGD1700.00 TAX 21.00SG TAX 26.00BP TAX 18.00YQ TOTAL SGD1765.00 SIN SQ SEL486.54SQ SIN486.54NUC973.08END ROE1.747002 SETTLEMENT AUTHORIZATION: 00000000008995 ORIGINAL ISSUE: 6189756097023 30DEC02SIN ORIGINAL FOP: CASH


System will check that the validating carrier is both a participant in Electronic Ticketing and support Extended ETR search. Otherwise, the following error response will be displayed when a non-participating carrier ticket code or carrier code is specified:

VALIDATING CARRIER CODE NOT FOUND IN ETR PARTIPANT LIST - 07

The ETR search options are applicable to all airlines. However, not all airlines support all the options as listed above. To determine the search options available for a specific airline, check with the local airline office for more information.

BSP requirement for storing of historical ETRs in ticketing carriers’ database is up to 13 months. However, Airlines may have their own in-house requirement to store ETRs. Therefore, you may refer to the local Airline’s office for more information on the duration of historical ETRs retained in their ticketing database.

10.3.5.1 DISPLAY ETR BY TICKET NUMBER (MASK)

You may display ETR by using mask available in Abacus host.

1. To display ETR by ticket number from host mask

ENTRY: WETRS

WETR Function Identifier for ETR displayS Identifier for host mask capabilities

RESPONSE:



WE ELECTRONIC TICKETING SEARCH CRITERIA RESET AND IGNORE TO EXIT VALIDATING CARRIER CODE/NUMBER <618> SELECTION <1> 1. BY TICKET NUMBER <9756097004> 2. BY PASSENGER NAME/DATE OF FLIGHT/ORIGIN/DEST CODE 3. BY FLIGHT NUMBER/DATE OF FLIGHT/ORIGIN/DEST CODE/PSGR NAME 4. BY FREQUENT FLYER NUMBER/DATE OF FLIGHT 5. BY PASSENGER TELEPHONE NUMBER/PSGR NAME/DATE OF FLIGHT 6. BY CREDIT CARD NUMBER/PSGR NAME/DATE OF FLIGHT



Row

VALIDATING CARRIER CODE/NUMBER

Header for validating carrier number.

<618> This is a mandatory field to select the option available in the search mask. Fill in the 3-letter carrier’s ticket code or 2-letter carrier code e.g. SQ in the blanks provided.

SELECTION Header for selection number

<1> This is a mandatory field in order to specify the option required to display ETR. By default, option 1 is indicated in this column.

Row

BY TICKET NUMBER Header for ticket number

<9756097004> Enter the 10-digit Electronic ticket number in the column to display ETR using option 1.

Use the tab key on the keyboard to tab to move around the mask.

Use the ESC key to clear the screen.

System will check that the validating carrier is both a participant in Electronic Ticketing and support Extended ETR search. Otherwise, the following error response will be displayed when a non-participating carrier ticket code or carrier code is specified:

VALIDATING CARRIER CODE NOT FOUND IN ETR PARTIPANT LIST – 07



10.3.5.2 DISPLAY ETR BY PASSENGER NAME/DATE OF FLIGHT/ORIGIN/ DESTINATION CODE (MASK)

The function to display ETR by specifying passenger name/date of flight/origin/destination code does not require a PNR to be present in your work area. However, user must be in the ECS environment to enable masks capabilities.

1. To display ETR search mask

STEP 1: WETRS


RESPONSE:



WE ELECTRONIC TICKETING SEARCH CRITERIA RESET AND IGNORE TO EXIT VALIDATING CARRIER CODE/NUMBER <618> SELECTION <2> 1. BY TICKET NUMBER < > 2. BY PASSENGER NAME/DATE OF FLIGHT/ORIGIN/DEST CODE 3. BY FLIGHT NUMBER/DATE OF FLIGHT/ORIGIN/DEST CODE/PSGR NAME 4. BY FREQUENT FLYER NUMBER/DATE OF FLIGHT 5. BY PASSENGER TELEPHONE NUMBER/PSGR NAME/DATE OF FLIGHT 6. BY CREDIT CARD NUMBER/PSGR NAME/DATE OF FLIGHT 7. BY AIRLINE CONFIRMATION NUMBER < > PRESS ENTER TO COMPLETE



Row Enter the mandatory fields and select the option 2 for search criteria by passenger name/date of flight/origin/destination code

Select option 2 by specifying the item number in the “SELECTION” column.

Use the tab key on the keyboard to tab to move around the mask.

Use the ESC key to clear the screen.

System will check that the validating carrier is both a participant in Electronic Ticketing and support Extended ETR search. Otherwise the following error response will be displayed when a non-participating carrier ticket code or carrier code is specified:

VALIDATING CARRIER CODE NOT FOUND IN ETR PARTIPANT LIST - 07

2. Fill in the mandatory fields and press enter to proceed.

STEP 2: Fill in the mandatory fields and press enter to proceed

RESPONSE: Option 2 mask will be displayed


Row Header for system messages.

Row This mandatory field refers to the passenger’s surname.

Row This optional field refers to the passenger’s given name.

Row This mandatory field refers to the 3-letter origin city/airport code.

Row This mandatory field refers to the 3-letter destination city/airport code.


WE TICKET INFORMATION FOR CARRIER 618 RESET AND IGNORE BY PASSENGER NAME TO EXIT PASSENGER LAST NAME <NEO > PASSENGER FIRST NAME <JORINE > ORIGINATING AIRPORT CODE <SIN> DESTINATION AIRPORT CODE <TPE> DATE OF FLIGHT <20NOV02> DDMMMYY < > M-MAIN MENU PRESS ENTER TO COMPLETE


Row This mandatory field refers to the departure date and must be entered in DDMMMYY format.

Row Enter a character “X” in the blank column to return to the main menu for other options.

Row System instruction message

The minimum and maximum characters count for last name and first name are 2 and 29 respectively.

The following response will be displayed if there are multiple similar matches exist in host:

The response may display up to a maximum of 19 lines.

Input of the date is mandatory and must be indicated in DDMMMYY format. Otherwise, the following error response will be displayed:

CHECK DATE FORMAT DDMMMYY - 0803

If records does not exists in the carrier’s ticketing database, the following error response will be displayed:

NO ETR FOUND TO MATCH CRITERIA - 0770





MULTIPLE MATCHES FOUND .. TO ACCESS SPECIFIC ETR RECORD ENTER WETR*L E.G. WETR*L1 NAME TVL DATE BRD/OFF PNR ETR TKT NBR PCC 1 NEO/JORINE M‡ 20NOV02 SINTPE BVWKFF 6189756097003 D8I8 2 NEO/JORINE M‡ 20NOV02 SINTPE BVWKFF 6189756097004 D8I8


10.3.5.3 DISPLAY ETR BY SPECIFYING FLIGHT NUMBER/DATE OF FLIGHT/ ORIGIN/DESTINATION CODE/PASSENGER NAME (MASK)


STEP 1: WETRS


RESPONSE: Mask option will be displayed







WE TICKET INFORMATION FOR CARRIER 618 RESET AND IGNORE BY FLIGHT NUMBER TO EXIT AIRLINE CODE <SQ> FLIGHT NUMBER <988 > PASSENGER LAST NAME <NEO > PASSENGER FIRST NAME < > ORIGINATING AIRPORT CODE <SIN> DESTINATION AIRPORT CODE <TPE> DATE OF FLIGHT <20NOV02> DDMMMYY < > M-MAIN MENU PRESS ENTER TO COMPLETE



Row

AIRLINE CODE This is a mandatory field which system will auto-append the 2-letter carrier code according to what was indicated in the “Validating carrier code/number” column of the first screen.

FLIGHT NUMBER

This is a mandatory field which requires you to enter the 3 to 4 digit flight number.

Row This mandatory field refers to the passenger’s surname.

Row This optional field refers to the passenger’s given name.Response Explanation:

Row This mandatory field refers to the 3-letter origin city/airport code.

Row This mandatory field refers to the 3-letter destination city/airport code.




The minimum and maximum characters count for last name and first name are 2 and 29 respectively.













10.3.5.4 DISPLAY ETR BY SPECIFYING FREQUENT FLYER NUMBER/DATE OF FLIGHT (MASK)


STEP 1: WETRS









Row

AIRLINE CODE This is a mandatory field which system will auto-append the 2-letter carrier code according to what was indicated in the “Validating carrier code/number” column of the first screen.

FREQUENT FLYER NUMBER

This mandatory field refers to the passenger’s frequent flyer number that is stored in the PNR and ETR.



WE TICKET INFORMATION FOR CARRIER 618 RESET AND IGNORE BY FREQUENT FLYER NUMBER TO EXIT AIRLINE CARRIER CODE AND FREQUENT FLYER NUMBER <SQ><985641732 > DATE OF FLIGHT <20NOV02> DDMMMYY < > M-MAIN MENU PRESS ENTER TO COMPLETE




The maximum characters count for frequent flyer number is 20.













10.3.5.5 DISPLAY ETR BY SPECIFYING PASSENGER TELEPHONE NUMBER/ PASSENGER NAME/DATE OF FLIGHT

This function allows system to check against the passenger telephone number in the phone field of a PNR and retrieves the ETR accordingly.


STEP 1: WETRS









Row This mandatory field refers to the passenger’s contact number specified in the PNR e.g. 6548952.

Row This mandatory field refers to the passenger’s surname field.

Row This optional field refers to the passenger’s given name field.




WE TICKET INFORMATION FOR CARRIER 618 RESET AND IGNORE BY PASSENGER TELEPHONE NUMBER TO EXIT PASSENGER TELEPHONE NUMBER <6548952 > PASSENGER LAST NAME <NEO > PASSENGER FIRST NAME <JORINE > DATE OF FLIGHT <20NOV02> DDMMMYY < > M-MAIN MENU PRESS ENTER TO COMPLETE




The maximum numeric characters count for passenger’s telephone number is 20. Blank space and dashes are permitted.

If the telephone number specified is not of numeric characters, the following error response will be displayed:

PASSENGER TELEPHONE DATA MUST BE NUMERIC - 0803









10.3.5.6 DISPLAY ETR BY SPECIFYING CREDIT CARD NUMBER/PASSENGER NAME/DATE OF FLIGHT





If the Electronic Ticket payment is by credit card, you may use the card number as a search criteria to display ETR.


STEP 1: WETRS









Row This mandatory field refers to the credit card number used as the form of payment for Electronic Ticket issuance.

Row This mandatory field refers to the passenger’s surname field.

Row This optional field refers to the passenger’s given name field.





The maximum characters count for credit card code is 2.


WE TICKET INFORMATION FOR CARRIER 016 RESET AND IGNORE BY CREDIT CARD NUMBER TO EXIT CREDIT CARD CODE AND NUMBER <AX><371234567890120 > PASSENGER LAST NAME <HILTON > PASSENGER FIRST NAME <C > DATE OF FLIGHT <30NOV02> DDMMMYY < > M-MAIN MENU PRESS ENTER TO COMPLETE


The minimum and maximum characters count for credit card number is 12 and 18 respectively.

If the credit card code and number are invalid, the following error response will be displayed:

CREDIT CARD CODE AND OR NUMBER INVALID - 0803









10.3.5.7 DISPLAY ETR BY AIRLINE CONFIRMATION NUMBER

Airline confirmation number refers to the Airline PNR record locator that is appended to the end of a segment which is known as sales tag.

If the Electronic Ticket payment is by credit card, you may use the card number as a search criteria to display ETR.


STEP 1: WETRS








Row

VALIDATING CARRIER CODE/NUMBER

Header for validating carrier number.

<016> This is a mandatory field to select the option available in the search mask. Fill in the 3-letter carrier’s ticket code in the blanks provided.

SELECTION Header for selection number

<7> This is a mandatory field in order to specify the option required to display ETR. By default, option 1 is indicated in this column.

Row

BY AIRLINE CONFIRMATION NUMBER

Header for Airline’s PNR record locator

<V3J4V4> Enter the 6 alpha-numeric Airline’s record locator to display ETR.


The maximum characters count for Airline’s confirmation number is 6.



WE ELECTRONIC TICKETING SEARCH CRITERIA RESET AND IGNORE TO EXIT VALIDATING CARRIER CODE/NUMBER <016> SELECTION <7> 1. BY TICKET NUMBER < > 2. BY PASSENGER NAME/DATE OF FLIGHT/ORIGIN/DEST CODE 3. BY FLIGHT NUMBER/DATE OF FLIGHT/ORIGIN/DEST CODE/PSGR NAME 4. BY FREQUENT FLYER NUMBER/DATE OF FLIGHT 5. BY PASSENGER TELEPHONE NUMBER/PSGR NAME/DATE OF FLIGHT 6. BY CREDIT CARD NUMBER/PSGR NAME/DATE OF FLIGHT 7. BY AIRLINE CONFIRMATION NUMBER <V3J4V4 > PRESS ENTER TO COMPLETE










10.3.5.8 DISPLAY ETR FROM LIST

If there is more than one ETR exists in the validating carrier’s ticketing database, you may retrieve specific ETR from the response list.

1. To display ETR record from the ETR list

STEP 3: WETRL2

WETR Function Identifier for ETR displayL Identifier for list name 2 Line reference 2 from the display

RESPONSE: ETR will be displayed



ELECTRONIC TICKET RECORD INV: CUST: PNR:BVWKFF TKT:6189756097004 ISSUED:06JAN02 PCC:D8I8 IATA:99999999 NAME:NEO/JORINE MS FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0988 Y 20NOV SINTPE 1100 OK Y OPEN NONRFND/RERTE/END REF ISS OFC VALID ON SQ ONLY 1234 FARE SGD1395.00 TAX 15.00SG TAX 10.00YQ TOTAL SGD1420.00 SIN SQ TPE760.75NUC760.75END ROE1.833716SITI


If line reference specified is invalid, the following error response will be displayed:

NAME SELECTION INVALID CHOOSE FROM LIST DISPLAYED-0827

If the character “L” is not specified before the line reference number, the following error response will be displayed:

TK ITEM NOT ETR - VERIFY AND REENTER-0022



10.3.6 REDISPLAY ETR

This shortcut function allows you to redisplay the ETR response list.

1. To redisplay ETR

ENTRY: WETR

WETR Function Identifier for ETR display

2. To redisplay ETR list

ENTRY: WETRL

WETR Function Identifier for ETR displayL Identifier for list name



10.3.7 DISPLAY ELECTRONIC TICKET RECORD (ETR) HISTORY

The Electronic Ticket Record history contains information of the previous ETR activity. ETR history may be retrieved from the ticketing field T of a PNR or from the active ETR in the current work area. Historical information is retrieved directly from the validating carrier’s ticketing database. Hence, the display may vary by carriers.

The following items are display in the ETR history of a validating carrier:

Coupon number Old coupon status New coupon status Signature line of transaction made

Northwest, Lufthansa and KLM are currently not supporting history of ETR.

10.3.7.1 DISPLAY ETR HISTORY FROM THE TICKETING FIELD (T)

A PNR has to be present in the active work area before an ETR history can be retrieved.

1. To display ETR history record for carrier UA

ENTRY: WETR2/H




WETR Function Identifier for ETR display2 Ticketing field line number 2/ DelimiterH Identifier for Historical ETR

RESPONSE: Sample response of UA historical ETR


Row Header for Electronic Ticket Record (ETR).

Row 13-digits Electronic Ticket number(s) followed Passenger’s name

Row CPN Flight coupon number

ACTION Current flight coupon statusResponse Explanation:

Row OLD Old flight coupon status

NEW New (Current) flight coupon status.

CR Ticketing carrier code

FLT Flight number

CLS Class of service

DATE Date of travel

BRD Board point city code

OFF Off point city code

Row Electronic Settlement Authorization code (ESAC) for void/exchange/refund transactions.

Row JN 2-letter staff initials

SYD Agency issuing location

1B GDS indicator

06JAN02 0800Z

Transaction date and time (Zulu time)

Row Original issuance itinerary information

Row Original issuance transaction date and time (Zulu time)


ELECTRONIC TICKET RECORD TKT 016 1695 625159 NAME HILTON/C MISS CPN ACTION OLD NEW CR FLT CLS DATE BRD OFF 1 VOID VOID UA 0890 Y 30NOV SIN LAX SETTLEMENT AUTHORIZATION CODE – 00163361714176 *JN SYD 1B 06JAN02 08 00Z 1 CREATED UA 0890 Y 30NOV SIN LAX *JN SYD 1B 06JAN02 06 35Z


Electronic Ticketing carrier UA supports display of ETR history on a per-ticket basis. You are required to display ETR history for conjunctive tickets in two simple steps as follows:

Step 1: WETR2

Step 2: WETRH

RESPONSE: Sample response of SQ historical ETR which is also applicable to CX


Row Header for Electronic Ticket Record (ETR).

Row Passenger’s name.

Row Electronic Ticket number.

Row CPN Flight coupon number.

STATUS Flight segment status code.

A/L Ticketing carrier code.

FLT Flight number

CLS Class of Service

DATE Date of travel

BRD Board point city code

OFF Off point city code

AUTH.CODE Electronic Settlement Authorization code (ESAC) of 14-digits for void/exchange/refund transactions.

Row D8I8 Issuing agency’s Pseudo City Code (PCC)



ELECTRONIC TICKET RECORD NAME: NEO/JORINE MS TKT: 618 9756097004 CPN STATUS A/L FLT CLS DATE BRD OFF AUTH. CODE 1 OK SQ 0988 Y 20NOV SIN TPE D8I8 *JN 06JAN 212A


JN Issuing agent’s 2-letter initials

06JAN 212A Transaction date and time (Zulu time)

10.3.7.2 DISPLAY ETR HISTORY FROM AN ACTIVE ETR

If you have an active Electronic Ticket Record (ETR) present in your current work area, ETR history may be displayed without specifying the ticketing field line number.

1. To display ETR history record from a previously displayed ETR

ENTRY: WETRH

WETR Function Identifier for ETR displayH Identifier for Historical ETR



10.4 VOIDING ELECTRONIC TICKETS

Voiding of Electronic Tickets can be done with several methods. The 2 methods are as follows:

Void tickets from ticketing field of a PNR Void tickets from a displayed ETR

10.4.1 AUTOMATED VOID (VOID TICKET FROM TICKETING FIELD)

The current void functionalities remain the same. The PNR has to be present before voiding of tickets can be done.

All exchanged flight coupon status must be indicated as “OPEN” in the Electronic Ticket Record before tickets can be voided.

To void a electronic ticket, the steps are detailed as follows:

1. Retrieve the ticketing field of a PNR

STEP 1: T

2. To void an ETR from line 2 of the ticketing field

STEP 2: WV2

3. Repeat Step 2 to confirm voiding of tickets

STEP 3: WV2

RESPONSE:



TKT/TIME LIMIT 1.T-08JAN-D8I8*AJN 2.TE 6189756097003-AT NEO/J D8I8*AJN 2139/05JAN*I TV 6189756097003-AT *VOID* D8I8*AJN 2141/05JAN*E



The ticketing field will be updated with the item as voided with an indicator “E” to indicate that this is an Electronic Ticket void transaction.

The flight coupon status code will be updated from “OPEN” to “VOID”.

An Electronic Settlement Authorisation Code (ESAC) will be updated in the ETR.

If the flight coupon status is “RFND”, void transaction will be rejected and the following error response will be displayed:

1 OR MORE COUPONS UNABLE TO VOID – DISPLAY ETR TO VERIFY-0369

If voiding is outside the BSP reporting period, the following error response will be displayed:

UNABLE TO VOID – OUTSIDE REPORTING PERIOD-0637



10.4.2 AUTOMATED VOID (VOID TICKET FROM DISPLAYED ETR)

The entry to void ticket from a previously displayed ETR requires PNR to be present in the work area.

All exchanged flight coupon status must be indicated as “OPEN” in the Electronic Ticket Record before tickets can be voided.

To void an electronic ticket, the steps are detailed as follows:

1. Retrieve the PNR

STEP 1: T

2. Display the ETR from the ticketing field or by ticket number

STEP 2: WETR2OR

WETRT0169756097025

3. To void ticket from a displayed ETR

STEP 3: WETRV

4. Repeat Step 3 to confirm voiding of tickets

STEP 4: WETRV

The flight coupon status code will be updated from “OPEN” to “VOID”.

An Electronic Settlement Authorisation Code (ESAC) will be updated in the ETR.

If the flight coupon status is “RFND”, void transaction will be rejected and the following error response will be displayed:

1 OR MORE COUPONS UNABLE TO VOID – DISPLAY ETR TO VERIFY-0369

If voiding is outside the BSP reporting period, the following error response will be displayed:

UNABLE TO VOID – OUTSIDE REPORTING PERIOD-0637




Voiding of tickets from a cancelled PNR (with no itinerary) is only allowed by using the entry “WV”.

10.5 ELECTRONIC TICKET REFUND

For Electronic Ticket Refund, the flight coupon status must be reflected as “OPEN” before an ET Refund can be processed. The Electronic Ticketing carrier will return a Settlement Authorization Code and will be printed into the Refund/Exchange Authorization hardcopy from the hardcopy printer.

The ET Refund may vary by markets. Therefore current refund procedures for each market remain the same.

10.5.1 FOR MARKETS USING AUTO REFUND MASK

Refund Notice will be generated upon successful completion of the automated refund mask. The following steps are taken for those markets using Auto Refund function:

1. Display the Electronic Ticket Record (ETR) by ticket number or from the ticketing field of a PNR

STEP 1: WETRT6189756097004ORSTEP 1: WETR2

2. To refund the Electronic ticket

STEP 2: WETRR

WETR Function Identifier for Electronic ticketR Identifier for ticket refund

RESPONSE:

3. Repeat Step 2 to confirm Refund

STEP 3: WETRR


RESPONSE:

4. At this point, the automated refunds screen will be displayed. The mask will be partially completed with data from the ETR. Complete the remaining required fields and system will displayed the following response upon successful completion of the automated refund mask.


REENT IF THIS TKT NBR IS TO BE REFUNDED 6189756097004

ETR REFUND PROCESSED-REA ISSUED

ETR REFUND TRANSACTION PROCESSED


Refund Notice will be generated.

The flight coupon status code will be updated to “RFND” to indicate Electronic ticket has been processed for refund.

If the flight status code is indicated as “EXCH” or “VOID”, refund will be rejected and the following error response will be displayed:

CHECK ETR-CPN STATUS NOT VALID FOR REFUND-0270

If the ETR is not displayed before processing the refund, the following error response will be displayed:

DISPLAY ETR FIRST-WETR*-0315

10.5.2 FOR NON-AUTOMATED REFUND MARKETS

The following steps are taken for those markets NOT using Auto Refund function:





STEP 1: WETRT6189756097004ORSTEP 1: WETR2

2. To refund the Electronic ticket

STEP 2: WETRR


RESPONSE:

3. Repeat Step 2 to confirm Refund

STEP 3: WETRR


RESPONSE:

A hardcopy of the Refund/Exchange Authorization form will be printed from the hardcopy printer.

As per BSP requirement, manual BSP Refund Notice Form and REA are required for submission to BSP.

The flight coupon status code will be updated to “RFND” to indicate Electronic ticket has been processed for refund.

If the flight status code is indicated as “EXCH” or “VOID”, refund will be rejected and the following error response will be displayed:

CHECK ETR-CPN STATUS NOT VALID FOR REFUND-0270

If the ETR is not displayed before processing the refund, the following error response will be displayed:

DISPLAY ETR FIRST-WETR*-0315

10.6 DAILY AUDIT TRAIL

10.6.1 FOR OPTAT MARKETS


REENT IF THIS TKT NBR IS TO BE REFUNDED 6189756097004

ETR REFUND PROCESSED-REA ISSUED


When an Electronic Ticket is issued, the indicator “ETR” will be reported under the “CURR” column to indicate that it is an Electronic Ticketing transaction.

Sample response of an OPTAT audit trail report:

If an Electronic Ticket issuance that has failed to be completed, an Electronic Ticket number will be generated and voided by the system automatically. This is known as system void which will be reported in the DQB with “NO PNR VOID”.

Sample response of a rejected Electronic Ticketing transaction audit trail report:

10.6.2 FOR ATB2 MARKETS

When an Electronic Ticket is issued, the indicator “ETR” will be reported under the “PTR LNIATA” column to indicate that it is an Electronic Ticketing transaction.

Sample response of an ATB2 audit trail report:



DQB* D8I8 06JAN02 TICKETING REPORT SYDNEY TRAINING A TICKET COMMISSION AGENT NET NUMBER SINE TIME CURR AMOUNT PNR-DKOXGI HILTON/C MISS ETR 0161695625159 .00 AJN 1535 CC AUD 3331.40

DQB* D8I8 09JAN02 TICKETING REPORT SYDNEY TRAINING A TICKET COMMISSION AGENT NET NUMBER SINE TIME CURR AMOUNT PNR-NO PNR VOID ETR 1695625161 AJN 1547 AUD V PNR-NO PNR VOID ETR 1695625160 AJN 1541 AUD V

SALES AUDIT REPORT-09JAN02 D8I8-ABACUS AGENCY STOCK TICKET CPN/STK PTR ACT NUMBER NUMBER TYPE LNIATA IND PNR-GQRQMW NEO/JORINE MS AGT SINE-AJN TIME 1150 COMMISSION - 513.99 NET AMOUNT - SGD 5264.01CA 9547268475205 0129756097010 T 16333A 0129756097010 F ETR


If an Electronic Ticket issuance that has failed to be completed, an Electronic Ticket number will be generated and voided by the system automatically. This is known as system void and will be reported in the DQB with “NO PNR VOID”.

Sample response of a rejected Electronic Ticketing transaction audit trail report:

10.7 REGENERATE DOCUMENTS

In the event that the ticket printer or the hardcopy printer encounters failure, you may regenerate the settlement documents from the hardcopy printer.

10.7.1 ELECTRONIC TICKET PASSENGER/ITINERARY RECEIPT

Daily Work List which is also known as DW List, records PNR invoices or itineraries that are ready for printing or that have been printed.


SALES AUDIT REPORT-06JAN02 D8I8-ABACUS AGENCY STOCK TICKET CPN/STK PTR ACT NUMBER NUMBER TYPE LNIATA IND PNR-NO PNR VOID AGT SINE-AJN TIME 1130 COMMISSION - NET AMOUNT - SGD 9756097008 V ETR V PNR-NO PNR VOID AGT SINE-AJN TIME 1130 COMMISSION - NET AMOUNT - SGD 9756097007 V ETR V


Once a ticket has been issued, the PNR itinerary and ticketing will be recorded in the DW List for reprinting or accounting purposes. If the qualifier “DPE” (for Singapore and Hong Kong market) is not specified in the ticketing entry, no passenger receipt will be printed. However the PNR data will be recorded in the DW List for printing or re-printing purposes.

1. To display the DW List

ENTRY: DWLIST

RESPONSE:


Row PNR Transaction date.

Row P Printing status code. See

11 DW List item number.

COLE/KENNE M

Passenger’s name.

000000 Invoice number from host or itinerary indicator.Response Explanation:

Row GQRQMW Abacus record locator

7863 Customer number stored in PNR.

K Invoice/Itinerary language design indicator code.

ETP Electronic Ticket transaction indicator. See

Types of printing status codes:

Blank Unprinted (Unprinted items remain on the DWLIST for 9 days before auto-

purged from the system)

D Deleted



ITM CUSTOMER DOCUMENT PNR DK NBR DESIGN 09JAN P 11 COLE/KENNE M 000000 GQRQMW 7863 K ETP 08JAN P 10 NEO/JORINE M 000000 BVWKFF K ETP 06JAN P 9 NEO/JORINE M 000000 BVWKFF K ETR 05JAN P 8 NEO/JORINE M 000000 BVWKFF K ETP 04JAN 7 NEO/JORINE M 000000 BVWKFF K 02JAN 6 ANG/JERLYN M 000000 JTRMWQ K 5 NEO/JORINE M 000000 BVWKFF K 4 NEO/JORINE M 000000 BVWKFF K 3 NEO/JORINE M 000000 BVWKFF K 2 NEO/JORINE M 000000 BVWKFF K 31DEC 1 LEONG/TABBY ITINERARY JVMJTB K


IT Itinerary printed only

IN Invoice printed only

P Both invoice and itinerary

Types of transaction codes:

ETR Electronic Ticketing transaction with or without Passenger receipt and

invoice/itinerary

ETP Electronic Ticketing transaction with Passenger receipt only

Printed documents are purged nightly during file maintenance.



2. To print or regenerate specific passenger/itinerary receipt

ENTRY: DP1/3/11

DP Function Identifier to display menu options for DWLIST1 Option number 1 to print all originals/ Delimiter3 Option number 3 to print specific document/ Delimiter11 Item number from the DWLIST

3. To print or regenerate multiple passenger/itinerary receipts

ENTRY: DP1/3/11,14,18

DP Function Identifier to display menu options for DWLIST1 Option number 1 to print all originals/ Delimiter3 Option number 3 to print specific document/ Delimiter11,14,18 Item number 11, 14 and 18 from the DWLIST

4. To print or regenerate multiple passenger/itinerary receipts

ENTRY: DP1/3/11-14

DP Function Identifier to display menu options for DWLIST1 Option number 1 to print all originals/ Delimiter3 Option number 3 to print specific document/ Delimiter11-14 Item number 11 through 14 from the DWLIST

If the original passenger receipt was issued before, an indicator “DUPLICATE” will be printed on the regenerated copy.

10.7.2 DISPLAY A LIST OF REFUNDS AND EXCHANGES AUTHORISATION TRANSACTIONS




The Refund and Exchange Authorization (REA) form will only be generated for reissuance and refund transactions. The Refunds and Exchanges transactions will be updated automatically into the REA Daily Audit Trail.

The REA list includes only the following:

Electronic to Electronic Exchanges Electronic to Paper Exchanges Electronic Refunds

1. To retrieve the REA Audit Trail for current date

ENTRY: DQBREA

DQB Function Identifier for Audit TrailREA Qualifier for Refund and Exchange Authorisation

RESPONSE:


Row ETR REA LIST Electronic Refund and Exchange Authorisation header line.

28JUN02 Date for Audit Trail displayed.

F358 Agency’s Pseudo City Code (PCC)

TRAINING Travel Agency name

Row Header for item number/Ticket number/Abacus record locator/Type of transaction.


ETR REA LIST 28JUN2002 F358 TRAINING ITEM TICKET NUMBER PNR TYPE P 2 016 9757425049 GYJWWZ RFND ANG/JMS ESAC-0016340D015254 P 1 016 9757425048 GYJWWZ EXCH ANG/J MS ESAC-0016340D013884 TOTAL REA - 2 EXCH REA - 1 RFND REA - 1



Row P Denotes that the REA has been printed.

2 REA item number.

016975742049

Ticket number.

If conjunction ticket exists, the last two digit of the conjuncted ticket number will be displayed.

GYJWWZ Abacus record locator

RFND Transaction indicator.

RFND refers to Refund transaction.

EXCH refers to Exchange transaction.

Row ANG/JMS Passenger’s name

ESAC Denotes Electronic Settlement Authorization Code.

0016340D015254

This refers to the ESAC number returned by the airline.

Row TOTAL REA – 2

This refers to the total number of Refund and Exchange transactions.

EXCH REA This refers to the total number of Exchange transactions.

RFND REA This refers to the total number of Refund transactions.

2. To retrieve the REA Audit Trail with specific date and year

ENTRY: DQB20APR02/REA

DQB Function Identifier for Audit Trail20APR02 Date in DDMMMYY format/ DelimiterREA Qualifier for Refund and Exchange Authorisation

3. To retrieve the REA Audit Trail for a Branch Office (Current date)

ENTRY: DQB/D8I8/REA

DQB Function Identifier for Audit Trail/ DelimiterD8I8 Pseudo City Code (PCC)/ DelimiterREA Qualifier for Refund and Exchange Authorisation

4. To retrieve the REA Audit Trail for a Branch Office (Specific date and year)

ENTRY: DQB20APR02/D8I8/REA

DQB Function Identifier for Audit Trail

Abacus International Pte Ltddocument.doc/LUD: 10 January 2005

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20APR02 Date in DDMMMYY format/ DelimiterD8I8 Pseudo City Code (PCC)/ DelimiterREA Qualifier for Refund and Exchange Authorisation

You may retrieve historical REA Audit Trail up to a maximum of 31 reports.

If REA transaction does not exist, the following error response will be displayed when retrieving the Audit Trail:

NO REA EXISTS FOR DATE REQUESTED-0540

10.7.3 REGENERATE REFUND/EXCHANGE AUTHORISATION FORM FROM AUDIT TRAIL

Refund and Exchange Authorization forms can be re-generated from the REA Audit Trail.

1. To regenerate specific Refund or Exchange Authorization form from REA Audit Trail

ENTRY: WETRP/REA/2


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WETRP Function Identifier to re-generate Refund/Exchange Authorization form

/ DelimiterREA Qualifier for Refund and Exchange Authorization/ Delimiter2 Item number from REA Audit Trail

RESPONSE:

2. To regenerate a range of Refund or Exchange Authorization forms from REA Audit Trail

ENTRY: WETRP/REA/2-9


/ DelimiterREA Qualifier for Refund and Exchange Authorization/ Delimiter2-9 Item number 2 through 9 from REA Audit Trail

3. To regenerate all Refund or Exchange Authorization forms from REA Audit Trail

ENTRY: WETRP/REA/ALL


/ DelimiterREA Qualifier for Refund and Exchange Authorization/ DelimiterALL All items from REA Audit Trail

4. To regenerate all un-printed Refund or Exchange Authorization forms from REA Audit Trail

ENTRY: WETRP/REA/U


/ DelimiterREA Qualifier for Refund and Exchange Authorization/ DelimiterU All un-printed items from REA Audit Trail

5. To regenerate a copy of Refund or Exchange Authorization form from REA Audit Trail

ENTRY: WETRP/REA/2/P1


/ DelimiterREA Qualifier for Refund and Exchange Authorization/ Delimiter2 Item number from REA Audit Trail


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REA LIST SENT TO PRINTER


P1 1 copy to be printed

RESPONSE:

Prior to printing the REA forms, the following transactions must be completed:

1. Designate a Hardcopy Printer2. Display the REA Audit Trail

By default, the number of copies that will be printed in a single transaction is 2.

There is no limit to the number of times you can re-generate documents from the REA Audit Trail.

You may specify a minimum of 1 copy and a maximum of 5 copies to be printed in a single transaction.

If the item number specified in the entry does not exist in the REA list, the following error response will be displayed:

FORMAT - INVALID DATA FOLLOWING WETRP/REA/-0565

If the number of copies specified in the entry exceed 5 copies, the following error response will be displayed:

FORMAT - ENTER NUMBER OF REA COPIES MIN 1 MAX 5-0565

10.7.4 REGENERATE REFUND AUTHORISATION (REA) HARDCOPY FROM ETR

Proper printer designation is required to regenerate settlement documents.


STEP 1: WETRT6189756097004OR


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REA LIST SENT TO PRINTER


STEP 1: WETR2

2. To regenerate Refund Authorization (REA) hardcopy

ENTRY: WETRR‡RS

WETR Function Identifier to Electronic TicketingR Identifier for Refund‡ DelimiterRS Function Identifier for Refund/Exchange authorization form

RESPONSE:

3. To regenerate Refund Authorization (REA) hardcopy

ENTRY: WETRR‡RS

WETR Function Identifier to Electronic TicketingR Identifier for Refund‡ DelimiterRS Function Identifier for Refund/Exchange authorization form

RESPONSE:

For Refund automated markets, regeneration of Refund Notice is currently not supported.

10.7.5 REGENERATE AGENT COUPON/PASSENGER RECEIPT/CREDIT CARD CHARGE FORM (OPTAT MARKETS ONLY)

For OPTAT markets, regeneration of Electronic Ticketing documents such as agent coupon, passenger receipt and credit charge form (if applicable) can be done in a single transaction. These documents will be printed onto the hardcopy printer.

1. To regenerate agent coupon/passenger receipt/credit card charge form (if applicable)

ENTRY: W╪RG0169756097025╪RE

W╪ Function Identifier to begin a regeneration entryRG Identifier for Original ticket


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REENT TO REGENERATE REA FOR THIS TKT NBR 012975607010

ETR DOCUMENT /S/ REPRINTED


0169756097025

Ticket number for system to reference from to print relevant documents

╪RE Identifier to regenerate agent coupon/passenger receipt/credit card charge form (if applicable)

Regeneration is only allowed within the Audit Trail retention period of up to 31 days.

Regeneration is not available for flown segments.

The identifier ╪RE may not be stored in the Future Processing (FP) lines. Otherwise, the following error response will be displayed:

╪FORMAT - RG NOT ALLOWED WITH F-LINES-0075╪

PNR is required to be displayed in work area. Otherwise, the following error response will be displayed:

PNR REQUIRED FOR REGENERATION-0407

If the ticket number specified is not found in the database, the following error response will be displayed:

TICKET NUMBER NOT FOUND IN DATABASE-0073

If the ticket number specified is not of 13 digits, the following error response will be displayed:

TICKET NUMBER MUST BE 13 DIGITS-0073

If the identifier ╪RG is specified in the ticketing command line, the following error response will be displayed:

REGENERATION NOT ALLOWED-0076

10.8 ELECTRONIC TICKET REVALIDATION

Electronic Ticket Revalidation allows the changing of certain flight details from a previously issued flight segment on an electronic ticket. The option “ETR Revalidation Allowed” in the Electronic Ticketing Associate Profile (e.g. WETPSQ) must be turned on as “YES” to allow the revalidation function in a specific market.

There are 3 simple steps to revalidate an electronic ticket.

Create and/or rebook new flight segment Verify flight coupon status from a displayed ETR Revalidate new segment against ETR coupon

1. To revalidate an electronic ticket

ENTRY: WETRL/S1/C1


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WETRL Function Identifier to revalidate flight segmentS Identifier for segment number1 Segment 1 C Identifier for coupon number1 Coupon 1 of an electronic ticket/ Delimiter

RESPONSE:

2. To revalidate an electronic ticket with change in validity dates

ENTRY: WETRL/S1/C120JUL31AUG

WETRL Function Identifier to revalidate flight segmentS Identifier for segment number1 Segment 1 C Identifier for coupon number1 Coupon 1 of an electronic ticket Mandatory Separator20JUL Not valid before date (NVB)31AUG Not valid after date (NVA)/ Delimiter

SQ does not allow validity date changes.

The following shows a list of the valid changes that SQ system can revalidate and update the ETR without reissuing the ticket:

a. Flight numberb. Departure datec. Departure time (automatically changed due to flight or date change)d. Board point (if change is to another airport code in the same city)e. Off point (if change is to another airport code in the same city)f. Ticketing status (automatically changed due to change in segment status)

Revalidation conditions may vary by carriers. Refer to the respective Airline local office for details of revalidation.

Revalidation is allowed only on 1 segment against 1 ETR coupon per entry. If there are 2 segments to be revalidated, then 2 separate revalidation entries will be required.

If the option “ETR Revalidation Allowed” is not turned on in the Electronic Ticketing Associate Profile, the following error response will be displayed:

ETR REVALIDATION NOT ALLOWED ON CARRIER CI


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REVALIDATION SUCCESSFUL


The PNR must be present in the work area for a revalidation to be processed. Otherwise, the following error response will be displayed:

NEED PNR

The Electronic Ticket Record (ETR) must be present in the work area for a revalidation to be processed. Otherwise, the following error response will be displayed:

DISPLAY ETR FIRST - WETR*

End of Transaction must take place prior to revalidation request. Otherwise, the following error response will be displayed:

END AND RETREIVE PNR BEFORE REVALIDATION

If the carrier does not permit flight segment with status “OPEN” in the PNR, the following error response will be displayed:

UNABLE - OPEN SEGMENTS NOT ALLOWED

If the coupon number specified in the revalidation entry does not correspond to the entitlement in the ETR, the following error response will be displayed:

INVALID ETR COUPON NUMBER FOR REVALIDATION

10.9 EXERCISE

1. What is the entry to retrieve the Electronic Profile table for CX?

2. Why do you designate itinerary printer?

3. What is the qualifier to include in the ticketing entry to print paper ticket to override the default Automatic E-Ticketing option?

4. Write the entry to retrieve Electronic Ticket Record with the following information.Ticket number: 61832154896


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5. The entry to retrieve Electronic Ticket Record history data is WETRH. True or False?

6. How many options are there in the ETR search mask?

7. Write the entry to process refund for an active ETR displayed in the work area.

8. What is the entry to retrieve Refund/Exchange Authorization table?

9. Prior to regenerating of Refund Authorization form, which type of printer needs to be designated?

10. When do you need to perform revalidation for an ETR?

11. What is the entry to revalidate coupon 2 of an ETR for segment 3 of an itinerary?

12. What type of reissuance is restricted for Electronic Ticketing by BSP?


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Documents

Electronic Ticketing