Elisha Chiware Debbie Becker CPUT Libraries. Agenda The role of statistics in library operations and management planning Statistics and the research librarian

Elisha Chiware

Debbie Becker

CPUT Libraries

AgendaAgenda

The role of statistics in library operations and management planning

Statistics and the research librarianAccessing library statisticsThe CPUT Library statistical databaseA wider viewUsing statistics - Faculty programme review reportsThe future and ISO 9000

The role of statistics in operations and The role of statistics in operations and management planningmanagement planning

Strategic planning Operational level

User experiences Service improvement

Institutional advocacy Benchmarking with HEI

libraries

Statistics and the research librarianStatistics and the research librarian

Statistics on what? Describing & measuring the performance of your section Contribution to research, scholarship and community

services in your university Collection size and strength Number of postgraduate students and researchers Frequency of library visits and requests for assistance Trends in library use


User trends;

StatisticsResearch support librarian

Library management use:

•Annual report•Feedback to

faculty Library advocacy

– to resource allocators

More support

Your feedback to faculty/departments

Usage trends of library resources by postgraduate students

Providing research committees with essential data on Post Graduate / Researchers’ information use and behaviour

Following up on your researchers’ research output e.g. using the standard platforms like

Scopus, Web of knowledge Is the research output of any significance

to the community?


AccessingAccessing library Statisticslibrary Statistics

Statistics as a toolStatistical database

Open software Commercial In-house

Statistical databaseStatistical database

recording of annual statistics inputting of monthly statistics “official” library statistics access a variety of statistics in one place access to statistics via reports

The approach to database designThe approach to database design

CHELSA Measures for quality in SA HEI LibrariesCHELSA Guide to self-review of University Libraries

2006In-house requirementsISO 2789 compliance (standard for the collection of statistical

data)

The databaseThe database

Two components:

CHELSA data•Accessible to all Institutions

Institutional data •set up per institution•access restricted to institution

Main featuresMain features

Security Data Reports Automated alert system Documents Help

Data entryData entry

Data entryData entryStaff member inputs data per counter

Counters available are based on access permissions

A detailed explanation is provided for each counter

All data input can be retrieved via reports

Statistics – GeneralStatistics – General

CHELSA reportsCHELSA reportsAvailable to all Institutions

Viewership restricted based on access permissions within the institution

Can view selected years per institution Can select which Institutions you want to view

Statistics – GeneralStatistics – General

Statistics - QueriesStatistics - Queries

Statistics - BudgetStatistics - Budget

Statistics - DatabasesStatistics - Databases



Statistics – E-BooksStatistics – E-Books

Statistics – Professional developmentStatistics – Professional development

Statistics – Professional developmentStatistics – Professional development

Statistics – TrainingStatistics – Training

Statistics – TrainingStatistics – Training

A wider viewA wider viewCHELSAIATUL communityAfrican Academic

Libraries

Faculty programme reviewsFaculty programme reviews

Faculty review statisticsFaculty review statistics

Faculty reviews - Faculty reviews - Library Library usageusage

Example of the number of items circulated per user type within the department

ProcessProcess Report includes: department budget allocation, ILL, database usage,

training statistics, etc. Librarians provide comment and insight Taken to University Quality Assurance Department for input Approved by Deans

The future and ISO 9000The future and ISO 9000

Focus on client satisfactionFocus on value – Return on Investment

Well-kept statisticsResourcesTrainingMonitor usage

Thank youThank you

Questions?Questions?