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Adult Enterprise Leadership
Development Series for Managers
Email Communication Part 2September 13, 2016
Kimberly Pace
CEO, Executive AURA
“The assumptions or
character traits that
come to mind when I
see poor writing
skills are sloppiness,
poor attention to
detail, and lack of
organization. Or
perhaps this person
just doesn’t care.”
Steve Puricelli, Owen ‘99Strategy – Supply Chain
Accenture
“If writing seems hard, it’s because it is hard. It’s
one of the hardest things people do.”
William Zinsser
On Writing Well
“Easy reading is damn hard writing.”
Nathaniel Hawthorne
“Good writing is clear thinking made visible.”
Bill Wheeler
Wall Street Journal reported that,
of 443 companies surveyed,
80% cited poor writing
as their biggest skill problem.
Format Professionally
Presenting written material in paragraph form, particularly when the paragraphs are longer than seven lines of single-spaced text, is not a very reader-friendly method of relaying information. Paragraphs, especially long ones, do not allow the writer to make distinctions about the information being presented, nor do they allow the reader to scan the information easily. The only assumptions readers can make about paragraphed material is that each paragraph might deal with a different topic. But, even if this is true, the reader must still read the information to determine what the topic is. Formatting techniques, on the other hand, help the writer to create white space that allows the reader to “take a break” from the reading task. Formatting techniques also establish an immediate visual sense of organization, enabling the reader to scan, saying to the reader at the very outset of the task, “This piece of writing will be easy to deal with.”
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Microsoft Templates –
Agendas, Newsletters
UseCorrect Grammar
& Mechanics
“I always new I was intelligent…”
1. Clear
2. Concise
3. Complete
4. Compelling
Executive Writing
Purpose and the Audience of the document:
1. Why am I writing?
2. To whom am I writing?
3. What do I want my reader to do?
4. What do I want my reader to think and feel?
5. What content is important for my reader to know?
6. What type of word choice and tone will motivate and persuade my audience?
Writer’s Concerns
•Why do I have difficulty getting started?
•How should I sound? (Authoritative? Cooperative?
Cordial?)
•How can I present my information concisely?
•Will this make sense to someone not in my area?
•Am I using correct grammar, punctuation, and spelling?
•Should I send this as an email or choose a different
medium?
The LEAD is the most
important thing your
reader needs to know.
Organizational Patterns