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 Introductio n ............................................................................................................................................ .................... 2 Welcome to EBSuite................................................................................................................................................3 Using EBSuite Online Help ....................................................................................................................................... 4 Email To Case Auto Creation .......................................................................................................................................5 Introd uction / Examp le ........................................................................................................................................... 6 What about follow up emails ..................................................................................................................................7 Other ways a case can come in................................................................................................................................ 8 LDAP Integra tion ..................................................................................................................................................... 9 Setup & Configu rations .............................................................................................................................................10 Setup Email Account ............................................................................................................................................. 11 (Advanc ed) Mult iple Email Accoun ts ..................................................................................................................... 12 Specia l Rules & Exce ptions ................................................ .................................................................................... 13 Checking Logs .......................................................................................................................................................14 Case Assign ments .................................................................................................................................................15 Email Templa tes .................................................................................................................................................... 16 Admin Alert s .........................................................................................................................................................17

Email to Case

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