Email to Ombudsman (Modified 2 Protect)

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  • 7/27/2019 Email to Ombudsman (Modified 2 Protect)

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    From: [email protected]

    To: [email protected]

    Subject: Nasty-Gram

    Date: Mon, 22 Jul 2013 18:07:20 -0400

    Rob

    In case you were not aware, the BOI submits its findings to DCSM2, who has been delegated

    the authority to make the final decision on behalf of the CDS. The DCSM2 is LCol Chute - theDCSM is Col Blais - enough said.

    Moving on to another issue, I recently visited IPSC Kingston - there is now a ratio of one

    Platoon Commander to 82 Posted-In personnel - you'd think it a mad-house but it was like a

    tomb - that my friend in NOT GOOD. Today I stopped into IPSC Ottawa and found one of myformer Regions best Sergeants' desk crammed with reports, an email in-box in the

    hundreds of emails, dozens of pictures of family on the walls (because that's where most of

    the time is spent) requests for reports far above the pay-grade stacked high, this person

    stood exhausted but still with the sprit to go forward and it made me proud as hell. But this

    should not be the position anyone should be in - and I thoughtyou guys were the ones whowere to sort this out - and this is why I contacted you so long ago.

    The stories relayed to me were frightening; there are no more sections, just a morass, but

    the brochures are wonderful (kind of reminds me of the ones to entice people to

    Jonestown); "help who you can", and "whoever's section they may be from just grab one" -

    which sort of matches IPSC Petawawa's situation (sent earlier). There are 45 souls in this

    soldiers section - SECTION - many of whom are complicated or RED cases requiring

    enormous amounts of effort - as for what goes by the sidelines, well this person hasn't had a

    PER since arrival at the JPSU - and Rob that is my fault.

    The former staff member (an excellent soldier) I came to you earlier about who had been

    browbeaten by by a SAV report, then he redressed it - then he was ignored, delayed - hasnow fled for somewhat safer employment. The civilian Manager has been given a posh job

    at VAC as a temp fill in, the Officer who crusaded through the IPSC making allegationsagainst the military staff as part of a SAV has been installed as the A/Svc's Manager to work

    with the Pl Comd - beautiful.

    Rob - I've given you scads of facts on whats going on in Eastern Ontario Region but despite

    this my people are still suffering and worsening - not my subordinates any longer- but mypeople, my fellow Canadians and I cannot stand-by (again) and watch them suffer for lack of

    action from a system that is suppose to protect them. There are some great soldiers outthere pulling for their injured and ill troops, and some equally evil bastards grinding them

    all into the ground - but worse still, are those that watch on the sidelines and do SFA. Please

    pass this email up your chain to get something moving Rob - I'm available on request.

    Barry

  • 7/27/2019 Email to Ombudsman (Modified 2 Protect)

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    Subject: JPSU/IPSC

    Date: Wed, 24 Jul 2013 13:39:37 -0400

    From:[email protected]

    To:[email protected]

    Barry,

    I have reviewed your email of July 22, 2013, which I forwarded to and discussed with my

    Director.

    Firstly, I sincerely appreciate your concern for the well-being of ill and injured CF members

    and for those superbly dedicated staff who have responsibility to administer and support

    them. The well being of the CF community, particularly the well being of those who have

    become ill or injured while serving, has been and continues to be a preoccupation of thisoffice and, I dare say, for me and my colleagues personally.

    Your complaint and the insights you shared have been taken seriously. Yours is the sole

    complaint received concerning the JPSU function and it prompted specific surveillance of

    this issue. This has included ongoing monitoring of our case management system plus aprotocol to flag any complaints to this office that raise concerns about JPSU elements across

    the country. This, of course, is in addition to the direct assistance provided to members ofthe CF community who contact this office for assistance, whereby the vast majority of

    complaints from injured or ill members are assigned as a priority.

    The Ombudsman has raised concerns about the capacity of the JPSU while examining

    Operational Stress Injuries (OSIs) in the CF. The JPSU has also been included during ongoing

    investigations in to the unique challenges OSIs present to the Reserve Force and during an

    ongoing major investigation examining CF families. I am also mindful of the Auditor

    General's Fall 2012 findings and recommendations relating to transition of CF members to

    civilian life, which made several recommendations concerning the services and standards of

    the JPSU's IPSC detachments.

    I have met with DCSM and senior Chief Military Personnel authority to record theirresponse to the concerns you had raised. I have also contacted the Chief of Review Services

    (CRS) leadership to ascertain when the JPSU may be scheduled for evaluation/audit under

    CRS auspices. I also noted that in CRS' 2009 Evaluation of Support to Injured CF membersand their Families, the JPSU was touted as a new program that would provide integrated

    support to ill and injured CF members. It would seem sufficient time has passed for thisfunction to undergo an evaluation of service delivery.

    I respect your concern for injured or ill CF members and for those staff within the IPSCs

    that administer, support, and co-ordinate services for these members. I also appreciate that

    these concerns are not diminished upon your moving on from your position within this

    community. You do not, however, maintain sufficient personal interest as a complainant in

    this matter and while your representations have prompted specific activities to monitor

    these issues and to inform whether formal investigation is undertaken in the future, yourcomplaint file will be closed at this time.

    Thank you for bringing this concern forward. While your file will be closed, I am available

    should you wish to discuss this further. Should you have any questions or concerns, you

    may also contact my Director, Ms. Melanie Chapman at 613-992-0787 or toll free at 1-888-

    828-3626.

    mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]
  • 7/27/2019 Email to Ombudsman (Modified 2 Protect)

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    Yours truly,

    Robert Howard

    Senior Investigator / Enquteur Principal

    Office of the Ombudsman DND/CF / Bureau de l'Ombudsman MDN/FC

    100 Metcalfe Street, 12th floor / 100 rue Metcalfe, 12 tage, Ottawa, Ontario K1P 5M1Phone / Tlphone: (613) 996-8189

    Toll Free-Sans frais 1-888-828-3626

    Unclassified Fax / Tlcopieur non-classifi 613-992-3167

    www.ombudsman.forces.gc.ca

    NOTICE: If you have received this message in error, please delete it and notify me.

    AVIS : Si vous avez reu ce courriel par erreur, veuillez le supprimer et m'en aviser.

    From:[email protected]:[email protected]

    Subject: RE: JPSU/IPSCDate: Wed, 24 Jul 2013 19:29:05 -0400

    Rob

    I just wonder at what point does an organization such as yours become accountable for

    inaction - and with that accountability, what punitive measures will be afforded those who

    simply close files.

    Barry

    http://www.ombudsman.forces.gc.ca/http://www.ombudsman.forces.gc.ca/mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://www.ombudsman.forces.gc.ca/