Embedded Laptop Solution - iPasshelp.ipass.com/lib/exe/fetch.php?media=om_embedded_laptop_solut… · Embedded Laptop Solution. Activating embedded laptops is very similar to iPass’

Embedded Laptop Solution

External Process Document Corporate Headquarters iPass Inc. 3800 Bridge Parkway Redwood Shores, CA 94065 USA www.ipass.com +1 650-232-4100 +1 650-232-0227 fx

Embedded Laptop Solut ion – Externa l Process Doc ©2010 iPass Inc. Vers ion 1.0, 7 .6.2010 Page 2

TABLE OF CONTENTS

Embedded Laptop Solution 3 Introduction ............................................................................................................................................... 3 Laptop OEM Partners ............................................................................................................................. 3 Laptop OEM Parent/Child Matrix ............................................................................................................ 4 Connection Managers ............................................................................................................................. 6 Embedded Laptop Activation Process .................................................................................................... 6 iPass GOBI Configuration Utility ............................................................................................................. 6 Summary ................................................................................................................................................. 7

Embedded Laptop Activation Process 8 ASOF – Submit order/activation request ................................................................................................ 8 GOBI Configuration Utility ..................................................................................................................... 15

E m b e d d e d L a p t o p S o l u t i o n

Introduction The Embedded Laptop Solution expands the scope of iPass’ mobile broadband device offering and allows Enterprise customers another choice for activating laptops embedded with Gobi1000™ and Gobi2000™ data modules for mobile broadband service within the US and UK.

The Embedded Laptop Solution includes several components and levels of participation with laptop OEMs (Original Equipment Manufacturers), the wireless service providers and you (the customer).

Laptop OEMs – iPass must coordinate with the laptop OEMs to determine their current and future laptop model roadmap and identify the laptop model “parent and child” designations with the various wireless service providers.

Wireless service providers – iPass must certify the laptop OEM identified “parent” laptop models with iPassConnect and Open Mobile in order to activate the embedded laptops on the wireless service provider’s network.

The Customer – iPass must have clear communications with you (the customer) to understand your laptop deployment plans and acquire your embedded Gobi data module information (i.e. MEIDs) for mobile broadband activations.

iPass is not managing or shipping any hardware for embedded laptop activations, so it is critical to keep seamless communications between us and you (the customer) during the deployment/activation processes.

Laptop OEM Partners We currently have a contractual relationship with the following laptop OEMs:

Dell Lenovo HP – pending, in contract negotiations


Laptop OEM Parent/Child Matrix The below matrix outlines the current laptop parent/child model we’ve certified to date.

Laptop Parent definition = A master laptop model (i.e. Parent) is certified with a wireless service provider to qualify for mobile broadband service activations.

Laptop Child definition = The other laptop models (i.e. Child) in a product line that fall under the Parent laptop model that also qualify for mobile broadband service activations.

Laptop OEM Laptop Model Parent/Child

Dell Latitude E6400 (Gobi-1000 & Gobi-2000) Parent

Dell Latitude E5400 (Gobi-1000 & Gobi-2000) Child

Dell Latitude E6500 (Gobi-1000 & Gobi-2000) Child

Dell Latitude E4200 (Gobi-2000) Child


Dell Latitude XT2 Table (Gobi-1000 & Gobi-2000) Child

Dell Latitude E6410 (Gobi-2000) Parent




Lenovo T500 (Gobi-1000) Parent

Lenovo W500 (Gobi-1000) Child

Lenovo T400 (Gobi-1000) Child

Lenovo R400 (Gobi-1000) Child

Lenovo X200 / X200s (Gobi-1000) Child

Lenovo X200 Tablet (Gobi-1000) Child

Lenovo X301 (Gobi-1000) Child

Lenovo T400s (Gobi-1000) Child

Lenovo SL510 / L510 (Gobi-1000) Child

Lenovo SL410 / L410 (Gobi-1000) Child

Lenovo T410 / T410i (Gobi-2000) Parent

Lenovo T410s / T410si (Gobi-2000) Child

Lenovo T510 / W510 / T510i (Gobi-2000) Child


Lenovo X201 / X201s (Gobi-2000) Child

Lenovo X201i / X201si (Gobi-2000) Child

Lenovo X201 Tablet / X201i Tablet (Gobi-2000) Child

Lenovo X100e (Gobi-2000) Child

Lenovo ThinkPad Edge 13" (Gobi-2000) Child



Lenovo SL Series 15" (Gobi-2000) Child

Lenovo SL Series 14" (Gobi-2000) Child

HP EliteBook 8440p (Gobi-2000) Parent

HP EliteBook 2540p (Gobi-2000) Child


HP ProBook 6550b (Gobi-2000) Child




HP ProBook 4320s (Gobi-2000) Child





HP ProBook 5310m (Gobi-2000) Child


You may also download a copy of the Laptop OEM Parent/Child matrix from the iPass Portal – 3G Mobile Broadband page – https://portal.ipass.com/page/serviceinformation/mobileoffice/3gmobilebroadband

Document Path: iPass.com Portal Log In Company ID, User Name, Password Service Information Mobile Office 3G Mobile Broadband General Information, Embedded Laptop Solution


https://portal.ipass.com/page/serviceinformation/mobileoffice/3gmobilebroadband

Connection Managers Below are the supported iPass connection manager clients for the Gobi-1000 and Gobi-2000 embedded data modules.

iPassConnect – Gobi1000™ and Gobi2000™ device support is available on iPassConnect versions 3.51 and above.

Open Mobile – Gobi1000™ and Gobi2000™ device support is available on OMC versions 1.2 and above.

Embedded Laptop Activation Process Below is the process to activate an embedded laptop.

1. Submit an Additional Services Order Form (ASOF), providing the embedded data module MEIDs installed in the laptop you wish to activate.

2. iPass Order Mgmt reviews and approves the ASOF and sends internal request to activate the requested MEID(s).

3. iPass activates MEID(s) on the mobile broadband service provider’s network.

4. iPass communicates to the assigned iPass Territory Manager the requested MEIDs are activated and embedded data module info is visible on the MB Console under the customer’s account ID.

5. iPass Territory Manager communicates to you (the customer) your requested MEID(s) are activated and provides instructions to download the Gobi Configuration Utility to:

a. Load the embedded data module firmware

b. Perform an over-the-air (OTA) mobile broadband service activation of the embedded Gobi module embedded installed in the laptop.

Again, iPass is not managing or shipping any hardware for embedded laptop activations, so it is critical to keep seamless communications between us and you (the customer) during the deployment/activation processes.

iPass GOBI Configuration Util ity iPass created the GOBI Configuration Utility to enable you (the customer) to self-manage your embedded laptop deployments and mobile broadband service. This utility is executed in a 2-step process:

1. Loads the embedded data module firmware


2. Activates mobile broadband service for the embedded data module

The iPass GOBI Configuration Utility offers advanced firmware management features for Qualcomm GOBI embedded Mobile Broadband modules. The utility allows for the selection and load of UMTS and CDMA carrier images onto the module’s NVRAM as provided by Qualcomm packages installed on the Computer by a variety of laptop and chipset manufacturers. Both the module’s drivers and carrier firmware packages must be installed for the GOBI Configuration Utility to operate.

In addition to detecting and loading installed GOBI carrier firmware images, the GOBI Configuration Utility offers Service Activation and PRL Update controls for CDMA networks in a single-step.

The GOBI Configuration Utility is installed independently from other iPass products. However, the utility must run separately from iPassConnect or Open Mobile should one be installed. If the GOBI Configuration Utility is executed while iPassConnect or Open Mobile is running, the utility notifies the user of the possible connection disruption before closing the iPass connection manager and operating on the embedded module. The user may choose to abort the connection disruption and the iPass GOBI Configuration Utility will exit.

Summary In keeping up with the advancements in the mobile broadband marketplace and the demands of our Enterprise customers, iPass expanded the scope of their mobile broadband product offerings with the Embedded Laptop Solution.

Activating embedded laptops is very similar to iPass’ existing mobile broadband device offerings with the exceptions of not managing or shipping the hardware to you (the customer) and the dependency of the GOBI Configuration Utility. Mobile broadband service networks, pricing and commitment terms remain unchanged.


E m b e d d e d L a p t o p A c t i v a t i o n P r o c e s s

ASOF – Submit order/activation request Submit your embedded laptop order/activation requests through the iPass Portal – Additional Services Order Form (ASOF).

1. Navigate to the iPass portal (http://www.ipass.com Portal Login.

2. Click on the iPass Portal icon


http://www.ipass.com/

3. Enter your Company ID, User Name and Password

4. Navigate to the Additional Service Order Form (ASOF)

Support (top menu) Account Management Add a Service Click on Order Additional Services


5. Click on Order Additional Services under the Account Management: Add a Service

6. Fill in the ASOF with your Name, email address and phone number


7. Select Mobile Broadband Service under Service Requested

8. Select Region, Request Type: Order Cards, Type of Card: Embedded Laptop – Dell or Lenovo CDMA

Embedded Laptop model choices are available on the ASOF under the following Regions:

Region: US Network A (Verizon Wireless) Type of Card:

Embedded Laptop – Dell CDMA Embedded Laptop – Lenovo CDMA

Region: US Network B (Sprint) Type of Card:

Embedded Laptop – Dell CDMA Embedded Laptop – Lenovo CDMA


Region: United Kingdom (T-Mobile – UK) Type of Card: SIM Only

EMEA embedded laptop activations do not require an MEID activation, an active SIM is inserted into the laptop for mobile broadband data service.

United Kingdom mobile broadband devices orders have the option to select “Enable Roaming.” If the order has a combination of SIM only – Roaming ON and SIM only – Roaming OFF, please submit two (2) separate ASOF order/activation requests.

− 1st ASOF order/activation request identifying the number of SIM only with Roaming ON.

− 2nd ASOF order/activation request identifying the number of SIM only with Roaming OFF.


Once the embedded laptop model is selected, the single MEID field will appear.

Single MEID order/activation – enter the MEID in the single field

Multiple MEID orders/activations – check the box “Submit multiple delivery address

via spreadsheet” to download the Multiple Ship To Address template and enter the 2+ MEIDs in the MEID column.

Please fill in the end user or corporate address for each MEID being

activated even if all the MEIDs have the same name, address, city, state and zip code. This is a requirement to calculate Sales Tax on the monthly service charge for each MEID.

The Quantity is one (1) for each line in the Multiple Ship To Address file.


When the Multiple Ship To Address template is complete: Click Browse to locate the completed Multiple Ship To Address file on your

computer Click Upload Now to attached the file to the order/activation request

9. Complete the Shipping Address portion of the ASOF

10. Check the box to ‘Accept’ the order Terms and Conditions and clicks OK to submit the online order.


11. You (the customer) will receive an email confirmation once your ASOF order/activation is submitted.

12. When the requested MEID(s) are activated, your assigned Territory Manager will notify you and provide instructions on the final step to activating your embedded laptops – iPass Gobi Configuration Utility.

GOBI Configuration Utility This is the final step of the embedded laptop activation process is to download the Gobi Configuration Utility to:

1. Load the embedded data module firmware

2. Activate mobile broadband service for the embedded data module

Help Desk/IT administrators are responsible for distributing the iPassGOBIUtility down to the end-user(s). See iPassGOBIUtility Release Notes for details on Command Line Interface (CLI).

iPass GOBI Configuration Utility (referred to as “iPassGOBIUtility” hereafter) offers advanced firmware management features for Qualcomm GOBI embedded Mobile Broadband modules. The Utility allows for the selection and load of UMTS and CDMA carrier images onto the module’s NVRAM as provided by Qualcomm packages installed on the Computer by a variety of laptop and chipset manufacturers. Both the module’s drivers and carrier firmware packages must be installed for the iPassGOBIUtility to operate.

In addition to detecting and loading installed GOBI carrier firmware images, the iPass GOBI Configuration Utility offers Service Activation and PRL Update controls for CDMA networks in a single-step.

The iPassGOBIUtility GUI displays useful device information which can be used to facilitate audit and provisioning of CDMA services and identifying Device Inventory details, including:

Model ID

Firmware Revision

ESN

MEID

IMEI

MDN

MIN (if provisioned)



Hardware Revision

Roaming Indicator

Current PRL Version (CDMA Only)

Service Status (CDMA Only)

The iPassGOBIUtility may be installed independently from other iPass products. However, the Utility must be run separately from iPassConnect or Open Mobile should one be installed. If the iPass GOBI Configuration Utility is executed while iPassConnect or Open Mobile is running, the Utility notifies the user of the possible connection disruption before closing the iPass Connection manager and operating on the embedded module. The user may choose abort the connection disruption and the iPass GOBI Configuration Utility will exit.

A GOBICmd.exe feature is available for headless operation. In order to manage device control conflicts, the iPass GOBI Configuration Utility GOBICmd.exe can start or stop iPass clients - iPassConnect and Open Mobile – as required. Issue GOBICmd.exe at the Command Prompt to list available options.

To download a copy of the iPassGOBIUtility MSI, Release Notes and User Guide, go to the iPass Portal 3G Mobile Broadband web page – https://portal.ipass.com/page/serviceinformation/mobileoffice/3gmobilebroadband

Document Path: iPass.com Portal Log In Company ID, User Name, Password Service Information Mobile Office 3G Mobile Broadband General Information, Embedded Laptop Solution

E N D O F D O C U M E N T

https://portal.ipass.com/page/serviceinformation/mobileoffice/3gmobilebroadband

Documents

Embedded Laptop Solution - iPasshelp.ipass.com/lib/exe/fetch.php?media=om_embedded_laptop_solut… · Embedded Laptop Solution. Activating embedded laptops is very similar to iPass’