ManageMent SolutionS

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Our PrOven MethOdOlOgy

All our customer service focused solutions are “high touch”, built with the right combination of People, Process and Tools.

People: InsightTEMSM Mobility Lifecycle Management is staffed by trained professionals with an average of eight years experience in the wireless industry. We understand wireless telecom at all levels including Telecom Expense Management, carrier relationships, device management, complex deployments and wirelessoptimization.

Process: We leverage a divide-and-conquer philosophy of proven,repeatable processes. Every client has a unique environment and weensure the process is oriented and configured to their business, notours. Our best-in-breed TEM solutions and expert resources result in end-to-end mobility management solutions.

tools: We leverage leading technologies in wireless hardware, software and carrier networks for the benefit of our clients. Coupling TEM with device management, we manage daily activity and cut ongoing costs.

Solution OverviewInsight’s Embedded Wireless Activation Service is a value-added service for wireless embedded notebooks and netbooks. Partnering with HP, Lenovo, Panasonic, Acer and other manufacturers along with major U.S. carriers AT&T, Sprint and Verizon, we take the pain out of the activation process for our clients.

The mobility professionals at Insight work with your team and customize the project to exceed your expectations. The Embedded Wireless Activation Service is a component of our InsightTEMSM Mobility Lifecycle Management solution offering and is provided to our clients individually or as part of a larger solution, often at no additional cost. Features of the service include:

•DedicatedMobilitySpecialisttomanagetheentireactivationproject •Wirelessserviceactivatedonboththecarriernetworkandthedevice •CustomizedActivationsdesignedtomeetyourspecificrequirements •Activationsimplementedusingyournegotiatedcorporateplan(carrier,terms,etc.) •Technicalsupportforhardwareandcarriertechnology •Comprehensivereportingincluding: •Hardwareserialnumber •Carrieractivationinformation •Assignedphonenumber •Enduserandcostcenterinformationforcostallocation

Solution BenefitsInsight’s Embedded Wireless Activation Service works for all wireless technologies in use today on wireless notebooks. Insight will modify the deployment and activation process of your wireless embedded notebooks specifically for your company. Benefits include:

•Definednotebookactivationprocessespreventindividualrogueactivationsthattypically circumvent negotiated carrier plans, prices and terms

•OutsourcingthisservicetoInsightfreesupyourvaluableresources •ITandtelecommunicationsteamsarepartneredwithInsighttodeliveraccurately

and on schedule •Costsarereducedbypreventingactivationerrorsandtheselectionofinappropriate

plans

Embedded Wireless Activation Service

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ABOut InSIght

Insight is a technology solutions provider serving global and local clients in 170 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is ranked No. 484 on the 2009 Fortune 500.

InsightandtheInsightlogoareregisteredtrademarksofInsightDirectUSA,Inc.Allothertrademarks,registeredtrademarks,photos,logosandillustrationsarethepropertyoftheirrespectiveowners.©2009,InsightDirectUSA,Inc.Allrightsreserved.Updated10.09

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virtual inventory•2,500+technicalcertifications

Success StoryA charter high school required a mobile computing solution that could be efficiently sustained by the school’s IT department while supporting the educational needs of 800 offsite students. The local telecom carrier suggested the school reach out to Insight.

Insight’s mobility specialists presented netbook solutions from a number of manufacturers and provided demo units for hands-on testing. Insight then negotiated on behalf of the school to achieve competitive pricing on 800 units and required accessories.

Insight continues to manage the total lifecycle of the netbooks from imaging of units to help desk to warranty and replacement services. The school is now empowered to provide a high quality learning experience at a faction of the cost.