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An explanation of how Colt has changed, its Information Delivery Platform and how the Innovation and Prototyping team encourage investing for the future.
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© 2011 Colt Technology Services Group Limited. All rights reserved.
Embracing an information rich future
Luke BroomeChief Technology Officer
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Agenda
Why did we change?
How do we encourage innovation?
What are the investment priorities now?
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The infrastructure
• High capacity long distance network
• Connecting 39 metro networks
• 20 data centres and >100 cities
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Portfolio mix evolution
IT Managed Services
Managed Networking (Voice & Data)
Ethernet Data Centres Services
LegacyVoice
Legacydata
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Competitive environment is constantly evolving
Data centre / hosting specialists
Telcos Scale hardware / software players
General IT service providers
IT Solutions and Services
Cloud service providers
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Two sets of demanding customers
Solutions not products Automation and self service
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We changed the way we see ourselves
• Telco
• Systems Integrator
• Data Centre provider
• “Cloud company”
We are more than a…
• A new breed of service provider -the Information Delivery Platform
• Integrated compute and networking solutions with scalable assets and systems
• Truly European… and increasingly global
We are…
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Information Delivery Platform
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We believe service is as important as technology
Technical components
Network
Compute
Storage
Telephony
Service transition
Service desk
Service management
Monitoring
Service components
Contract terms
Charging models
SLA
Billing
Commercial components
As-a-service
In-house
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What has this meant internally?
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Colt Enterprise Services
(inc. MarketPrizm)
Colt Enterprise Services
(inc. MarketPrizm)
Colt Communication
Services
Colt Communication
Services
Colt Data Centre
Services
Colt Data Centre
Services
Common platformInfrastructure Services Unit
(Integration of Operations, IT & Technology)
Business Services Unit(Shared Service Unit)
Corporate function
Common platformInfrastructure Services Unit
(Integration of Operations, IT & Technology)
Business Services Unit(Shared Service Unit)
Corporate function
Major Enterprise Division
People and Change
Finance, Legal & Regulatory, Sourcing & Supply
Group Strategy and Business Development
Group Marketing
Colt Managed Services
IT
Operations
Technology Division
Mid-size WholesaleData
Centre Services
Colt before 2011….Colt today ….
How we are structured today
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Integrated service model
• One billing system• Integrated OSS/BSS• CRM• Service catalogue• Self service portal
• Shared Service Centres• India, Romania, Barcelona• Security Operations Centre• Single management operations
centre for compute/IT and networks
• ITIL-based organisation• One change management process• One incident management process• One problem management process
Processes
People
Tools
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Innovation & PrototypingWhere the sidewalk ends
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12-24months
24+months
Go ToMarket
Innovation & PrototypingHow we work
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Servicemodel
• Assess• Design• Integrate• Orchestrate• Manage
Consumptionmodel
• Automation• Orchestration• Self-service• On-demand
/ elasticInfrastructure Foundation
Application Delivery and Management
High-performance Network
IT managementCloud management
Modular Data Centres
Compute/Storage/LAN/WAN
VDI UnifiedComms
AppsDev/Ops
VerticalCOI
End-user compute
We are investing in an integrated and scalable technology and service platform
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Servicemodel
• Assess• Design• Integrate• Orchestrate• Manage
Consumptionmodel
• Automation• Orchestration• Self-service• On-demand
/ elasticInfrastructure Foundation
Application Delivery and Management
IT managementCloud management
Modular Data Centres
Compute/Storage/LAN/WAN
VDI UnifiedComms
AppsDev/Ops
VerticalCOI
End-user compute
We are investing in an integrated and scalable technology and service platform
High-performance Network
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Servicemodel
• Assess• Design• Integrate• Orchestrate• Manage
Consumptionmodel
• Automation• Orchestration• Self-service• On-demand
/ elasticInfrastructure Foundation
Application Delivery and Management
Modular Data Centres
VDI AppsDev/Ops
VerticalCOI
End-user compute
We are investing in an integrated and scalable technology and service platform
High-performance Network
UnifiedComms
IT managementCloud management
Compute/Storage/LAN/WAN
Deployment of common cloud platform
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Servicemodel
• Assess• Design• Integrate• Orchestrate• Manage
Consumptionmodel
• Automation• Orchestration• Self-service• On-demand
/ elasticInfrastructure Foundation
Application Delivery and Management
IT managementCloud management
Modular Data Centres
Compute/Storage/LAN/WAN
VDI AppsDev/Ops
VerticalCOI
End-user compute
We are investing in an integrated and scalable technology and service platform
High-performance Network
UnifiedComms
Creation of Unified Communications Services
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Servicemodel
• Assess• Design• Integrate• Orchestrate• Manage Infrastructure Foundation
Application Delivery and Management
IT managementCloud management
Modular Data Centres
Compute/Storage/LAN/WAN
VDI AppsDev/Ops
VerticalCOI
End-user compute
We are investing in an integrated and scalable technology and service platform
High-performance Network
UnifiedComms
Consumptionmodel
• Automation• Orchestration• Self-service• On-demand
/ elastic• Investment in customer portal capabilities• Organic and via acquisition
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Summary
• Why we changed
• How we encourage innovation
• The investment priorities
