We’re here to help 24/7, everyday of the year. Simply

call: 1300 302 500

24/7 Assistance Call Centre

Damaged roof or guttering causing an internal leak to the residence

Water leaking internally through ceilings or walls as a result of a damaged roof or damaged gutter attached to the residence.

Blocked toilet, drain or pipes

Blockage in toilet, drain or pipes preventing water flow, resulting in an overflow or backup.

Burst tap or showerhead

Uncontrollable water flow as the result of a damaged or burst tap or showerhead

Burst pipe

Physical breakage of a pipe or joint, resulting in a burst pipe and uncontrollable water flow.

Broken hot water system

Broken or damaged system.

Broken or Damaged heating /cooling system

Broken or damaged system diagnosis.

Gas Leak

Gas leak as a result of damaged gas pipe lines or gas appliances.

Blackout or power failure

Disruption of power supply to the house (excludes area-wide blackouts).

Broken external door or window

Damage to external door or window that puts safety or security at risk (e.g. broken glass, damaged locks, jammed doors or windows).

Locksmith

Locked out or unable to gain entry to home, we’ll send out a Locksmith.

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EMERGENCY

EMERGENCY SERVICES

Home Repair Assistance

Top

When you need it most, we’re here to offer expert make-safe emergency repair assistance 24 Hours, 365 days a year for your Policy Holders home.

365 Home Assist helps you with the 10 most common home emergencies

When emergencies occur, you need immediate access to a National Support group with a reliable and experienced team of experts who will be on site quickly. Insurers need to have their clients issues fixed quickly to remove potential resultant damage, to capture and fix the problem and leave the Customer with a positive experience. Our electricians, plumbers, roofers and all-round trades are available to get your property back on track.

With 365 Home Assist our Provider Network provides expert builders and exceptional Call Centre Support who can assist. It’s easy - Our 90 minute service response enables you to bring time back on your side!

Integrated support environment for Insurers with quick &

convenient support coupled with real-time reporting.

Whatever your property issue, 365 Home Assist offers emergency home

maintenance services.

Benefits• We pay for the cost of the call out, to get the tradesperson to you.

• Avoid having to search and wait for a tradesperson to come and then pay for the tradesperson to attend.

• Only pay for the actual repairs and parts that are additional.

• You’re entitled to 2 call-outs per year.

• We provide a concierge service. This means once you’ve used all your included call-outs for the year, we can still help connect you with a trade provider from our national network to quote on attending any home emergencies or problems that pop up.

EMERGENCY PLUMBING

EMERGENCY ELECTRICAL

EMERGENCY HEATING/ COOLING DIAGNOSIS

EMERGENCY LOCKOUTS