eMigrate Support ServicesTCS MEA-OED Confidential iv iii About this Document Purpose This manual has been written to help you understand and use the eMigrate system. It presents the

eMigrate Services Recruiting Agent Operational Manual V2.0

TCS MEA-OED Confidential i

eMigrate system

Recruiting Agent Operational Procedure

Manual

February 2018

Version 2.0

Notice

© 2018 Ministry of External Affairs-Overseas Employment Division

This is a controlled document. Unauthorized access, copying, replication or usage for a purpose other than for which it is intended, are prohibited.

All trademarks that appear in the document have been used for identification purposes only and belong to their respective companies.


TCS MEA-OED Confidential ii

Recruiting Agent Operational Procedure Manual V

MINISTRY OF EXTERNAL AFFAIRS

OVERSEAS EMPLOYMENT DIVISION

GOVERNMENT OF INDIA

AKBAR BHAVAN

CHANAKYA PURI

NEW DELHI

110021

Phone No.: +91-11-26874250

PF3020

Document Release Note

Notice No.: 1

Customer: Ministry of External Affairs-Overseas Employment Division

Project: eMigrate

Document Details

Name Version Number Description

Recruiting Agent

Procedure Manual

Operational 1.0 This document contains

detailed process steps for

all processes for which the

Recruiting Agent uses the

eMigrate system.

Revision Details

Action Taken

(add/del/change)

Previous page New page number Revision description

number


TCS MEA-OED Confidential iii

Updated RA

registration Application

NA NA RA under new

scheme added in the

application

procedure;

subsequent changes

mentioned and

displayed

Change Register serial numbers covered:

The documents or revised pages are subject to document control.

Please keep them up-to-date using the release notices from the distributor of the document.

TCS MEA-OED Confidential ii

1.0 These are confidential documents. Unauthorised access or copying is prohibited.

PF2060C

Document Revision List

Document Name: Recruiting Agent Operational Procedure Manual

Release Notice Reference (for release)

Revision

Number

Revision

Date

Revision

Description

Page

Number

Previous

Page

Number

Action

Taken

Addenda/

New Page

Release

Notice

Reference


TCS MEA-OED Confidential iv

iii

About this Document

Purpose

This manual has been written to help you understand and use the eMigrate system. It presents the

functional capabilities and operational details of the eMigrate system, and contains the procedures

that you should know for performing your business tasks using the system.

Intended Audience

This manual is intended for the Applicant who want to apply to MEA-OED for becoming a Recruiting

Agents (RA) and also for RAs registered with the Ministry of External Affairs-Overseas Employment

Division (MEA-OED).

Organisation of this Document

Information in this document has been organised as follows:

Table 1: Organisation of the Document Chapter Description

Chapter 1 Introduction to eMigrate System

Chapter 2 Getting Started


TCS MEA-OED Confidential v

Chapter 3 Registration Certificate (RC) Related Processes

Chapter 4 Business/Profile Details Updation Related Processes

Chapter 5 Emigration Clearance Related Processes

Chapter 6 Administration Related Processes

Chapter 7 Reporting and Miscellaneous Processes

Appendix A Glossary

Appendix B FAQs

Typographical Conventions

The following table gives the details of the typographical conventions used in the document:

Table 2: Typographical Conventions

Key Names Keys on the keyboard appear in title case (first letter in upper case). For example, Page Up, Caps Lock

A combination of keys is connected by a +. For example, Shift +

Tab means you should press the Shift key and the Tab key

together.

Filenames

Names of files are in italics. Example, system.mdb

Commands and

element names

Screen

Buttons, check boxes and other screen elements are in title case and bold-faced. Commands that you choose from the menus or dialog boxes also appear in title case and are bold-faced.

Example: Click Components from the Action menu.

User-entered text

Text that you need to enter appears in Verdana font.

Notes section. This section contains alternate flows or any

additional information related to a particular business process.

Formatting Convention Type of Information


TCS MEA-OED Confidential vi


TCS MEA-OED Confidential vii

Contents

1. Introduction to eMigrate System ....................................................................... 14 1.1. Features of eMigrate System .................................................................................................... 14

1.2. Software and Hardware Requirements ..................................................................................... 14

1) Software Requirements ........................................................................................................... 14

2) Hardware Requirements ........................................................................................................... 14

1.3. eMigrate System URL ................................................................................................................ 15

2. Getting Started ................................................................................................... 17 2.1. Accessing the System ............................................................................................................... 17

2.2. Using the System Interface ....................................................................................................... 17

1) Header ..................................................................................................................................... 17

2) Navigation Menu ...................................................................................................................... 18

3) Main Body ................................................................................................................................ 20

4) Footer ....................................................................................................................................... 21

5) Buttons ..................................................................................................................................... 21

2.3. Logging in eMigrate System (for RAs) ...................................................................................... 22

2.4. Using the System Interface (for RAs) ....................................................................................... 24

1) Header ..................................................................................................................................... 24

2) Navigation Menu ....................................................................................................................... 25

3) Buttons ......................................................................................................................................

26

3. Registration Certificate (RC) Related Processes ............................................. 27 3.1. Applying for RA Registration ..................................................................................................... 27

3.2. Applying for RC Renewal .......................................................................................................... 40

3.3. Requesting for Duplicate RC..................................................................................................... 44

3.4. Requesting for RC Cancellation / Bank Guarantee Release .................................................... 46

4. Business/Profile Details Update Related Processes ....................................... 47 4.1. Applying for Change in Registered Office ................................................................................. 48

4.2. Declaring Closure of Branch Office ........................................................................................... 50

4.3. Applying for Change in Directors/Partners ................................................................................ 51

4.4. Applying for Addition of New Branch Office .............................................................................. 53

4.5. Applying for Change in Office Status ........................................................................................ 55

4.6. Applying for Change in Company Type .................................................................................... 56

4.7. Applying for Change in Profile Details ...................................................................................... 59

4.8. Applying for Capacity Enhancement ......................................................................................... 61

5. Emigrant Clearance Related Processes ........................................................... 64 5.1. Without Employer Registration ................................................................................................. 64

1) Entering Employer and Demand Details .................................................................................. 64

2) Applying for Interview / Advertisement Permission ................................................................. 71

1.0


TCS MEA-OED Confidential viii

3) Applying for Emigration Clearance .......................................................................................... 73

4) Make Bulk Payment ................................................................................................................. 81

5) Applying for Emigration Clearance Cancellation ..................................................................... 82

5.2. With Employer Registration....................................................................................................... 83

1) Acknowledging Demand from Employer .................................................................................. 83

2) Applying for Interview/Advertisement Permission ................................................................... 85

3) Entering Identified Emigrant Details for Visa Arrangement by Employer ................................ 85

4) Applying for Emigration Clearance .......................................................................................... 87

5) Make Bulk Payment .................................................................................................................. 94

6) Applying for Emigration Clearance Cancellation ......................................................................

94

6. Administration Related Processes ................................................................... 94 6.1. Applying for Additional User ID for Employee ........................................................................... 94

6.2. De-activating Employee User ID ............................................................................................... 96

6.3. Acquiring and Registering a Digital Signature Certificate (DSC) ............................................... 97

6.4. Updating DSC ............................................................................................................................ 99

7. Reporting & Miscellaneous Processes .......................................................... 100 7.1. Viewing Application Status ...................................................................................................... 100

7.2. Viewing Emigration Clearance Application ............................................................................. 101

7.3. Viewing Open Jobs ................................................................................................................. 103

7.4. Viewing Grievances Details .................................................................................................... 104

7.5. Paying Appeal Filing Fee ........................................................................................................ 105

7.6. Submit Response Online ......................................................................................................... 106

7.7. Resubmit Application ............................................................................................................... 106

8. Appendix A: Glossary ...................................................................................... 106

eMigrate System Recruiting Agent Operational Procedure Manual V2.0

9

9. Appendix B: FAQs ......................................................................................... 107

List of Figures

Figure 1: eMigrate System Home Page ................................................................................................

16

Figure 2: eMigrate System after Logging in as a RA ............................................................................

16

Figure 3: System Interface- Header ......................................................................................................

18

Figure 4: System Interface- Navigation Bar .........................................................................................

18

Figure 5: System Interface- Main Body ................................................................................................

19

Figure 6: System Access (for RAs) – Register Users Login .................................................................

22

Figure 7: System Access (for RAs) – Register User Type Identification ..............................................

22 Figure 8: System Access (for RAs) – RA Login Page

.......................................................................... 23 Figure 9: System Access (for RAs)- Attaching DSC

during Login ........................................................ 23

Figure 10: System Access (for RAs)- Header .......................................................................................

24

Figure 11: System Access (for RAs)- Navigation Bar ...........................................................................

24

Figure 12: Applying for RA Registration Screen 1 ................................................................................

29


29


29


30


30

Figure 17: Applying for RA Registration Screen 5(cont.) ......................................................................

30


31


31


31


32

Figure 22: Applying for RC Renewal Screen 1 .....................................................................................


10

37


37


37


37 Figure 26: Applying for RC Renewal Screen 5

..................................................................................... 38

Figure 27: Requesting for Duplicate RC Screen ...................................................................................

40

Figure 28: Applying for RC Cancellation / Bank Guarantee Release Screen .......................................

42

Figure 29: Applying for Change in Registered Office Address Screen .................................................

44

Figure 30: Declaring Closure of Branch Office Screen .........................................................................

45 Figure 31: Applying for Change in Directors/Partners Screen ..............................................................

47

Figure 32: Applying for Addition of New Branch Office Screen ............................................................

49

Figure 33: Applying for Change in Office Status Screen ......................................................................

51

Figure 34: Applying for Change in Business Type Screen ...................................................................

53

Figure 35: Applying for Change in Profile Details Screen .....................................................................

55

Figure 36: Applying for Capacity Enhancement Screen .......................................................................

57

Figure 37: Entering Employer and Demand Details Screen 1 ..............................................................

60


61


61


62 Figure 41: Entering Employer and Demand Details Screen 5

.............................................................. 62


62

Figure 43: Applying for Interview / Advertisement Screen ....................................................................

67

Figure 44: Applying for Emigration Clearance Screen 1 .......................................................................


11

69 Figure 45: Applying for Emigration Clearance Screen 2

....................................................................... 69 Figure 46: Applying for Emigration Clearance Screen

3 .......................................................................

69


70



....................................................................... 70 Figure 50: Applying for Emigration Clearance Screen

7 ....................................................................... 71

Figure 51: Make Bulk Payment Screen 1 .............................................................................................

76

Figure 52: Applying for Emigrant Cancellation Screen .........................................................................

77

Figure 53: Acknowledging Demand from Employer Screen .................................................................

79

Figure 54: Entering Identified Emigrant Details Screen ........................................................................

80


82



.......................................................................


.......................................................................


.......................................................................

84



....................................................................... 84

Figure 62: Applying for Additional User ID Screen ...............................................................................

90

Figure 63: De-activating Employee User ID Screen 1 ..........................................................................

91

Figure 64: Registering DSC Screen 1 ...................................................................................................

92

Figure 65: Registering DSC Screen 2 ...................................................................................................

92 Figure 66: Registering DSC Screen 3

................................................................................................... 93

Figure 67: Updating DSC Screen .........................................................................................................

94


12

Figure 68: Viewing Application Transaction Status Screen 1 ...............................................................

95

Figure 69: Viewing Application Transaction Status Screen 2 ...............................................................

96

Figure 70: Viewing Emigration Clearance Application Screen 1 ..........................................................

97


97


98

Figure 73: Viewing Open Jobs Screen 1 ..............................................................................................

99

Figure 74: Viewing Open Jobs Screen 2 ..............................................................................................

99

Figure 75: Viewing Grievances Screen 1 ............................................................................................

100 Figure 76: Viewing Grievances Screen 2

............................................................................................

100


13

List of Tables

Table 1: Organisation of the Document .................................................................................................. v

Table 2: Typographical Conventions ...................................................................................................... v

Table 3: Software Requirements .......................................................................................................... 15

Table 4: Hardware Requirements ......................................................................................................... 15

Table 5: Business Processes through eMigrate System ...................................................................... 16

Table 6: System Interface- Header Hyperlinks ..................................................................................... 18

Table 7: System Interface- Navigation Bar Dropdown Menus .............................................................. 18

Table 8: System Interface- Main Body Elements .................................................................................. 19

Table 9: System Interface- Footer hyperlinks ....................................................................................... 20

Table 10: System Interface- Buttons Description ................................................................................. 20

Table 11: System Access (for RAs)- Header Hyperlinks ...................................................................... 24

Table 12: System Access (for RAs)- Navigation Bar Dropdown Menus ............................................... 24

Table 13: System Access (for RAs)- Buttons Description .................................................................... 25

Table 14: RA Registration Form Field Reference Table ....................................................................... 32

Table 15: RC Renewal Form Field Reference Table ............................................................................ 39

Table 16: Request for Duplicate RC Form Field Reference Table ....................................................... 40

Table 17: Request RC Cancellation Form Field Reference Table........................................................ 42

Table 18: Change in Registered Office Form Field Reference Table ................................................... 44

Table 19: Closure of Branch Office Form Field Reference Table ......................................................... 46

Table 20: Change in Directors/Partners Form Field Reference Table ................................................. 48

Table 21: Addition of New Branch Office Form Field Reference Table ................................................ 50

Table 22: Change in Office Status Form Field Reference Table .......................................................... 51

Table 23: Change in Business Type Form Field Reference Table ....................................................... 53

Table 24: Change in Profile Details Form Field Reference Table ........................................................ 55

Table 25: Capacity Enhancement Form Field Reference Table ........................................................... 58

Table 26: Employer and Demand Details Form Field Reference Table ............................................... 63

Table 27: Interview / Advertisement Permission Form Field Reference Table ..................................... 67

Table 28: Emigration Clearance Form Field Reference Table ............................................................. 72

Table 29: Emigration Clearance Cancellation Form Field Reference Table ........................................ 77

Table 30: Acknowledging Demand from Employer Form Field Reference Table................................. 79 Table 31: Entering Identified Emigrant Details Form Field Reference Table ....................................... 81

Table 32: Emigration Clearance Form Field Reference Table ............................................................. 85

Table 33: Addition User ID Form Field Reference Table ...................................................................... 90

Table 34: De-activating Employee User ID Form Field Reference Table ............................................. 91

Table 35: Register Digital Certificate Form Field Reference Table ...................................................... 93


14

Table 36: Updating DSC Form Field Reference Table ......................................................................... 94

Table 37: Viewing Application Transaction Status Form Field Reference Table..................................

96 Table 38: Viewing Emigration Clearance Application Form Field Reference Table

............................. 98 Table 39: Viewing Open Jobs Form Field Reference Table

................................................................. 99

Table 40: Paying Appeal Filing Fee Field Reference Table ............................................................... 101


15

List of Abbreviations

Abbreviation Expanded Form

ARN Application Reference Number

BG Bank Guarantee

CA Certifying Authority

CCA Controller of Certifying Authority

DSC Digital Signature Certificate

FIR First Information Report

MD Managing Director

MEA-OED Ministry of External Affairs-Overseas Employment Division

MP Managing Partner

NOC No Objection Certificate

OS Operating System

PAN Permanent Account Number

PGoE Protector General of Emigrants

PoE Protector of Emigrants

PVR Police Verification Report

RA Recruiting Agent

RC Registration Certificate

ROC Registrar of Companies

ROC Registrar of Companies


16

ROF Registrar of Firms

UID Unique Identity

URL Uniform Resource Locator

1. Introduction to eMigrate System

The eMigrate system is an e-governance initiative by the Ministry of External Affairs-Overseas

Employment Division (MEAOED), Government of India. Recruiting agents (RA) registered with MEA-

OED have to use the eMigrate system for various business processes defined in the Emigration Act,

1983.

1.1. Features of eMigrate System

Using the eMigrate system, you can:

• Apply online to MEA-OED as per the various business processes defined in the Emigration Act,

1983.

• Track status of your application.

• Make online payment for application processing fee like RC Renewal Fee, Emigration Clearance

Fee etc.

1.2. Software and Hardware Requirements

This section describes the software and hardware requirements required to access the eMigrate system.

1) Software Requirements

Table 3: Software Requirements

Operating System Windows OS (Vista and later)

Web Browser

Internet Explorer (7 and above), Google Chrome, Firefox

Mozilla

(Best Viewed in Internet Explorer 7.0 and above at

resolution 1024 X 768)

Digital Signature

Certificate (DSC) Type: Class 2 or Class 3

Java Runtime

Environment Version 7 Update 67

Adobe Acrobat Reader Latest version

http://www.microsoft.com/en-us/download/details.aspx?id=2





17

2) Hardware Requirements

Table 4: Hardware Requirements

Desktop/Laptop

Any basic model having sufficient Processor speed (1

gigahertz (GHz) or faster), RAM size (Min 512 MB), Hard

Disk (Minimum 20 GB and above) etc.

Network Infrastructure Internet connectivity (Min 512 kbps recommended).

Printer Any basic model capable of printing documents.

Scanner Any basic model capable of scanning documents (Min 300

dpi).

1.3. eMigrate System URL

The eMigrate system can be accessed by the following URL: https://emigrate.gov.in

The Website is meant to be used by applicants who want to apply to MEA-OED for becoming a RA, and

by existing RAs.

Figure 1: eMigrate System Home Page


18

Figure 2: eMigrate System after Logging in as a RA

The system is used for the following business processes:

Table 5: Business Processes through eMigrate System

RC related processes 1. Applying for RA registration.

2. Applying for RC renewal.

3. Requesting for duplicate RC.

4. Requesting for RC cancellation/bank guarantee

release.

Business/Profile details

updation processes

1. Applying for change in registered office.

2. Declaring closure of branch office.

3. Applying for change in directors/partners.

4. Applying for addition of new branch office.

5. Applying for change in office status.

6. Applying for change in company type.

7. Applying for change in profile details.

8. Applying for capacity enhancement.

Emigration Clearance

related processes

Without Employer Registration

1. Entering Employer and Demand Details


19

2. Applying for Interview / Advertisement Permission

3. Applying for Emigration Clearance

4. Make Bulk Payment

5. Applying for Emigration Clearance Cancellation

With Employer Registration

1. Acknowledging demand from employer.

2. Applying for interview/advertisement.

3. Entering identified emigrant details for visa arrangement

by employer.

4. Applying for Emigration Clearance

5. Make Bulk Payment

6. Applying for Emigration Clearance cancellation.

Administration Related

1. Applying for additional user ID for employee.

2. De-activating employee user ID.

processes 3. Acquiring and Registering a DSC.

4. Updating DSC.

Miscellaneous processes

1. Viewing transaction status.

2. Viewing approved demand.

3. Viewing Emigration Clearance application.

4. Viewing open jobs.

5. Viewing grievances details.

6. Paying appeal filing fee

7. Submit Response Online

8. Resubmit Application

2. Getting Started

This chapter covers the design and navigation details of the system.

2.1. Accessing the System

To access the system, enter the following URL in a web browser- https:// emigrate.gov.in

2.2. Using the System Interface

This section introduces you to the screen elements of the system (header, navigation menu, main body,

footer and buttons). You can use these screen elements to perform various tasks and operations.


20

1) Header

The header is the top bar in the system. It contains elements as hyperlinks, MEA-OED logo, eMigrate

system logo and so on.

Figure 3: System Interface- Header

The following table details the various hyperlinks in the header and their functions.

Table 6: System Interface- Header Hyperlinks

Hyperlink Allows you to…

Return to the home page.

Adjust the font size on the portal.

Select the colour theme for the portal.

View information about MEA

View FAQs on eMigrate system

View MEA contact information

View the sitemap of the portal

2) Navigation Menu

The navigation bar is placed below the header. It contains drop down menus for various business

processes. It also contains a home button ( ) for returning to the home page.

Figure 4: System Interface- Navigation Bar

The menu items applicable to you are detailed in the following table:

Table 7: System Interface- Navigation Bar Dropdown Menus

Menu Allows you to

Recruiting Agent

Apply for registration

List of Unregistered RAs

Resubmit registration application

Track application status

Submit claim for PBBY policy

Office Memo on Online Advertisement intimation

through eMigrate

Instructions for RA for using eMigrate system

List of DSC providers

List of Recruiting agents

Photo specification for RA registration and RC

renewal

Revised check list-Process RA renewal

Verify RA status


21

Emigrant

Apply for Emigration Clearance for ECR countries

ECNR registration

Verify EC status

Download eSticker

View employment contract

Apply for re-registration


Submit Grievance


Generate electronic ID card

eLocker for Emigrant

Expenses to be borne by migrant during EC

Update Grievance

Kit for emigrants

Employer

Registration

Track application Status


Employer Training Videos

Instruction for Employers-Applying for Registration

List of Job designation as on Visa

Instruction for FE for using eMigrate system

PAC list

Project Exporter

Apply for Registration

Resubmit Registration Application



Search

Find Employer

Find Project Exporter

Find Recruiting Agent

Search Minimum Referral wages

Resources

Advertisement for safe Emigration

Sample Employment Contract

Monthwise EC report

Bank Guarantee Format

Download eMigrate Mobile App

EC Direct workflow

Emigration act

Emigration Clearance related report

Indian Mission Consulates in ECR countries

List of Newspaper

Minimum referral wages compliled

PoE offices- Location and Address

Standard operating Procedure

Training Videos


22

eMigrate brochure

Payment

Appeal filing fees

Emigration Clearance Fee

RA registration Fee

Office Orders

Recent office orders

Archive office orders

PBBY Policy

List of Authorised agencies

PBBY gazette notification

Purchase PBBY policy online

Instruction for submission of claims for PBBY

policy


3) Main Body

The main body contains shortcut hyperlinks for various business processes and quick search options.


23

Figure 5: System Interface- Main Body

The elements applicable to you are detailed in the following table:

Table 8: System Interface- Main Body Elements

Element Allows you to

Apply for Registration

Resubmit Registration application

Verify RA status

ICWF guidelines

List of active RA

List of non-active RA

List of RA(consolidated report)

RA registration scheme

Element Allows you to

Find an Employer Using Employer Name

and/or Country

Navigate Through FAQs

4) Footer

The footer contains some additional hyperlinks. The following table details the hyperlinks: Table 9:

System Interface- Footer hyperlinks

Hyperlink Allows you to

Return to system home page.

Redirects to MEA-OED website: www.MEA-OED.gov.in.

Redirects to OWRC website: www.owrc.in.

Opens the terms and conditions page.

Opens the hyperlinking policy page.

Opens the FAQs list.

Opens the submit feedback form.

Opens the FAQs list.


24

5) Buttons

Various buttons have been used in the system. The following table details the icon, name and description of

the buttons used:

Table 10: System Interface- Buttons Description

Button Icon Name Description

Cancel Takes the user to the home page.

Clear

Resets the current page and clears all the

page content.

Delete Deletes a file uploaded on the form.

Edit

Allows the user to edit the details entered

in the form.


Next Takes the user to the next page.

Open .pdf file Opens a .pdf file as application form

submitted payment receipt and so on.

Open Calendar Opens the calendar.

Previous Takes the user to the previous page.

Refresh captcha

image Loads a new captcha image on the page.

Save & Next

Saves the details entered by the user and

takes the user to the next page.

Search Searches for information based on

parameters entered by the user.

Submit

Submits the form containing user entered

details.

Upload

Opens a pop up for selecting the file to be

uploaded.

Validate

Validates whether the name and PAN

card number of the agency do not match

with an already registered recruiting

agency.

All scanned documents uploaded on system should be a minimum

of 300 dpi quality and in a pdf format.

Photograph uploaded on system should be in jpeg format.


25

2.3. Logging in eMigrate System (for RAs)

For RAs: you will log on to the system using your login ID and DSC.

To log on to the system:

1. Open URL https://emigrate.gov.in. Click Registered Users Login Here.

Figure 6: System Access (for RAs) – Register Users Login

2. Select Recruiting Agent from the drop down menu.

Figure 7: System Access (for RAs) – Register User Type Identification

3. In the Login dialog box, enter your Login ID, and click Login.


26

Figure 8: System Access (for RAs) – RA Login Page The

Select Signer Certificate pop up appears.

Figure 9: System Access (for RAs)- Attaching DSC during Login

4. Attach your DSC by clicking the required row, and click OK. On successful authentication of the user,

the system home page for RA appears.


27

Please Note: In case you have not registered your DSC against Login ID in eMigrate

system, you will not be able to login into system. For registering DSC, click ‘Register your

DSC’ in Login Page for RAs. The instructions for registering DSC will be sent by a system

generated email, along with your user credentials, after you get registered with MEA-OED.

2.4. Using the System Interface (for RAs)

This section introduces you to the screen elements of the system for RAs (header, navigation menu, and

buttons). You can use these screen elements to perform various tasks and operations.

1) Header

The header is the top bar in the system. It contains elements like hyperlinks, MEA-OED logo, eMigrate

system logo, user details and so on.

Figure 10: System Access (for RAs)- Header

The following table details the various hyperlinks in the header and their functions.

Table 11: System Access (for RAs)- Header Hyperlinks

Hyperlink Allows you to

Return to the internal home page for RAs

Adjust the font size on the website.

Select the colour theme for the website from the given

options

N.A. for your role.

Logout of the system.

View information about MEA-OED

View FAQs on eMigrate system

View MEA-OED contact information

View the sitemap of the portal

2) Navigation Menu

The navigation bar is placed below the header. It contains drop down menus for various business

processes. It also contains a home button ( ) for returning to the internal home page.

Figure 11: System Access (for RAs) - Navigation Bar

The following table details the drop down menus available in the navigation bar.

Table 12: System Access (for RAs)- Navigation Bar Dropdown Menus

Menu Allows you to

Return to internal Home Page


28

• Download Training Material

• Download Training Video

• Submit Suggestion

• Add Employer and Recruitment Details

• Details of Indian Travelled/Deployed for Overseas Employment

• Details of Indian Recruited for Overseas Employment

• List of Complaint Details

• Form IV(items) Sr. No. 5-8

• Generate Consolidated Report

• View Submitted Monthly Return

• View Monthly Return Filed by RA

• Instructions for Enter FE and Recruitment details

• Update Migrated Data

• Generate Interview Letter

• Edit Rejected Passport Details

• MIS Reports

• Update Employer Registration Number

• Make Bulk Payment

• Track Application Status

• Acknowledge Demand (With Employer Registration)

• Apply for Interview/ Advertisement

• Apply for Capacity Enhancement

• Enter Identified Emigrant Details (With Employer

Accreditation)

• Apply for Change in RA details

• Miscellaneous Fee Payment

• Request for RC Cancellation/ Bank Guarantee

Release

• Resubmit Application (Amendments Suggested by POE Office)

• Enter Employer & Demand Details (Without Employer Registration)

• Apply for Emigration Clearance

• Intimation for Interview / Advertisement published by

RA

Nurse demand

• Update Digital Certificates

• Deactivate Employee User ID

• Apply for RC Renewal

• Apply for Additional User ID

• Apply for New Branch Office

• Apply for Duplicate RC

• Make Payment for RC Renewal

• Make Payment for Additional User ID


29

• View Open Jobs

• Find Emigrant

• View Registration Application

• Find Grievance

• View Emigrant Drill Down Details

• View Emigrant Details

• View Pending Workitem for RA

View Grievances Details

Displays details of RA

In case your RC is suspended, only the following links will work:

• Administration -> Apply for RC Renewal

• Services -> Miscellaneous Fee Payment

3) Buttons

Various buttons have been used in the system. The following table details the icon, name and description of

the buttons used:

Table 13: System Access (for RAs)- Buttons Description


Cancel Takes the user to the home page

Clear

Resets the current page and clears all the

page content

Delete Deletes a file uploaded on the form

Edit

Allows the user to edit the details entered

in the form

Next Takes the user to the next page

Open .pdf file

Opens a .pdf file like application form

submitted, payment receipt and so on

Open Calendar Opens the calendar


Previous Takes the user to the previous page

Refresh captcha

image Loads a new captcha image on the page

Save & Next Saves the details entered by the user

and takes the user to the next page


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Search Takes the user to the related search

screen

Submit

Submits the form containing user entered

details

Upload

Opens a pop up for selecting the file to

be uploaded

Validate

Validates the job ID and emigrant’s

passport number entered by the user in

the Emigration Clearance form

Make Payment Takes the user to the payment gateway

screen.

Save as Draft

Applicable in case of Applying for

Emigration Clearance. The application

can be saved in case the user wants to

make bulk payment for multiple

applications.

All scanned documents uploaded on system should be a minimum

of 300 dpi quality and in a pdf format.

Photograph uploaded on system should be in jpeg format.

3. Registration Certificate (RC) Related Processes

This chapter covers all the RC related business processes for which you can apply online to the MEA

through the eMigrate system. The following business processes are covered in detail:

• Applying for RA Registration

• Applying for RC Renewal

• Applying for Duplicate RC

• Applying for RC Cancellation / Bank Guarantee Release

3.1. Applying for RA Registration

If you are an applicant who wants to apply to the MEA for becoming an RA, follow the steps detailed in

the processes below:

Pre requisites: None

Prescribed documents:

The soft copies of the following documents are required to be uploaded while filling the online RA

registration form. After you fill the online form, attested copies of these documents are required to be

submitted along with the signed printed application form to the jurisdictional PoE office.

1. Attested (from central or state Govt. gazetted officer) Photograph (in .JPEG format) of the Proprietor/

Managing Partner/ Managing Director, as the case may be.


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2. Statement showing the name, residential address applicable for last 5 years of Proprietor/ all Partners/

all Directors along with the designation and business activities undertaken during the last five years.

3. Attested (from central or state Govt. gazetted officer) copy of the certificates of educational

qualifications as per rules of the Managing Director/ Managing Partner/ Proprietor in case of

Company/ Partnership Firm/ Proprietorship respectively.

4. Assets and liabilities statement of the Proprietor/ Managing Partner/ Managing Director, as the case

may be for last three years assessed by certified CA with membership number and address. It should

be on a CA’s letterhead.

5. Income Tax return of the Company/ Firm/ Proprietor, All directors/ All partners for the last three

consecutive years.

6. Attested Copy of PAN card of Agency/ Proprietor, Managing Director/ Managing Partner/Directors/

Partners.

7. Ownership Deed/ Proof of office Premise(required in case if office is owned)

8. Valuation Report of assets in office premise by a registered Valuer with registration number and

membership number.

9. NOC from owner of the premise (if office is leased/ rented) on duly notarized affidavit.

10. Duly Notarized Affidavit that agency has not been involved in any recruitment business before.

11. Attested Copy of Registration Certificate under Shop and Establishment Act.

12. Copy of Latest Landline Telephone bill in the name of Agency.

13. Latest Lease/ Rent Receipt( Required if office is on Rent/ Lease).

14. Registered and Notarised Lease/ Rent agreement( Required if office is on Rent/ Lease).

15. Trade Testing Certificate along with Photograph.

16. Blue Print of the Layout Plan of the office Duly signed and stamped by the govt. approved architect

with registration and membership number.

17. Attested copy of Aadhar Card of Proprietor/ MD/ Mg. Part,Directors/Partners (Optional Attachment).

18. Specimen signature of MD/ Mg. Part/ Proprietor duly attested by a Gazette officer.

19. Any other document that may be notified by the Ministry from time to time.

In case of a company, following additional documents are also required:

20. Resolution (Acknowledged by ROC) passed to authorize one of the directors to act as Managing

Director and to sign papers on behalf of the company.

21. A copy of the certificate of registering the company

22. A copy of article of association

23. A copy of memorandum of Association

24. A copy of the balance sheet as at the close of the previous financial year

In case of a partnership, following additional documents are also required:

19. Resolution passed by all the partners authorizing one of the partners to act as Managing Partner and

to sign papers on behalf of the firm .

20. Attested copy of the partnership deed

21. True extracts from registrar of firms in support of registration of the partnership deed.

22. A copy of the balance sheet as at the close of the previous financial year.


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Please note: The Ministry may notify from time to time if any other document(s) are also

required. You are requested to confirm the list of documents with Ministry / Jurisdictional PoE

Office before filing application on eMigrate system. If any other documents are required by

Ministry, the same may be uploaded in ‘Optional Attachments’.

Process steps:

To apply for RA Registration:

1. Open https://emigrate.gov.in in a web browser.

2. Go to Recruiting Agent -> New Registration.

3. Read the following instructions and proceed.

https://emigrate.gov.in/





33

4. Applicant choosing RA registration from eMigrate home page shall be redirected to instruction

page, proceeding they shall be asked to choose the type of registration from following options: • Recruiting Agent with 50 lakh Bank Guarantee

• Recruiting Agent under New Scheme, with 8 Lakh bank guarantee

5. Enter the following details in the form and click Validate:

• Name of your agency

• PAN details of your agency

• For the field “Whether Memorandum of Association/ Articles of Association/

Partnership Deed must contain the clause that Company/ Firm shall carry out

business of overseas employment as their principal object?” - If you are a

company / partnership, select Yes or No as applicable. - If you are proprietor, select

Not Applicable.

• Text as shown in the Captcha image

Figure 12: Applying for RA Registration Screen 1

On clicking Validate, the eMigrate system checks whether any RA is/was registered with same

name or has/had the same PAN details or not.


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4. Fill the recruiting agent registration application form.



35



36



Enter the details in the form and click Add to List.

Figure 17: Applying for RA Registration Screen 5(cont.)


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If more director details are to be added, enter their details else click Save & Next.



38

Figure

19: Applying for RA Registration Screen 7

On each page of the form, click Save & Next to move to the next page. The following confirmation

screen appears after saving the uploaded documents.


Click View Form to view the data you submitted in the form. If you want to edit or correct the form,

click Edit Form.

Once you have reviewed the form, click Proceed to Payment.

5. Make online payment of application fee through credit card/ debit card/direct debit.


39

6. On successful payment, system generates:

• Application Reference Number (ARN)

• Printable application form

• Printable Payment receipt


7. Submit the signed printed application form, along with the attested copies of all the documents

uploaded with the online application form, at the jurisdictional Protector of Emigrants (PoE) office.

8. The PoE office scrutinizes your application, carries out field visit of your registered office, and

requests the police for carrying out a background check.

9. If no further clarifications/inputs are required from you, the PoE forwards your application to the

Protector General of Emigrants (PGoE) office through the eMigrate system.

If some further clarifications/inputs are required from you, the PoE

can send back the application for re-submission. In such a case,

you will receive a system generated mail containing instructions for

re-submitting the application along with the required documents.

10. The PGoE office processes your application. If the application is in-principle approved by the PGoE, a

system generated mail informing of approval and containing a copy of the eligibility letter is sent to

your email ID.

The PGoE office also mails the signed hard copy of the eligibility letter at your registered office

address.

If your application is rejected by the PGoE, a system generated

email informing of the rejection is sent to your email ID.

11. Within a month of receiving the eligibility letter, deposit a Bank Guarantee (BG) of Rs 20lakh through

mail or in person at the PGoE office.

12. After verification of the BG by the PGoE office, the application is approved and a system generated

email is sent to your email id containing:

• A unique RA ID


40

• A copy of the Registration Certificate

• URL for registering the Digital Signature Certificate (DSC)

• Temporary password for registering the DSC

The PGoE office also mails the signed hard copy of the RC at your registered office address.

The table below details the description of the fields in the RA registration form. The fields are mentioned

in the order in which they appear in the form (first left to right, then top to bottom).

Table 14: RA Registration Form Field Reference Table

Field Name Description

RA Registration Form

1. Name of Recruiting agent

Enter the name of the company / partnership firm /

proprietor.

2. PAN Enter the PAN details

3. Whether Memorandum

of Association/ Articles

of Association/

Partnership Deed must

contain the clause that

Company/ Firm shall

carry out business of

overseas employment

as their principal

object?

If you are a company / partnership, select Yes or No as

applicable.

If you are proprietor, select Not Applicable.

4.GST registration number GST registration mandatory, in case of RA under new

scheme.

5. Text Box Enter the text as shown in the captcha image.

Organization Details

1. Name of Recruiting Agent Display field. The system will populate the field from the

name entered in the previous screen.

2. PAN Display field. The system will populate the field from the

value entered in the previous screen.

3. Status of Organization Select the status of organization from Company /

Partnership / Proprietorship.

4. Registration Number

If you are a company / partnership, enter the registration

number. The number is alphanumeric and twenty

characters long.

5. Date of Registration If you are a company / partnership, select the date of

registration by clicking the calendar button.

6. Service Tax Number Enter the service tax number. The number is alphanumeric

and fifteen digits long.

7 – 16. Registered Office

Address, Email and Contact

Details

Enter the address and contact details of the office which

you want to declare as registered office to MEA.

17. Built up Area of Office

Premises (in sq. meters) Enter the built up area of the registered office.

18. Ownership of Office Select the ownership status of the registered office from

Owned / Rented / Leased.


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19. Owner’s Name If ownership status is selected as Rented or Leased, enter

the owner’s name.

20. Owner’s Address If ownership status is selected as Rented or Leased, enter

the owner’s residential address.

21. Police Station Enter the area police station name.

22. Address Enter the address of police station.

ROC Address

23. Same as registered

office address as written

above

Select Yes if the address registered with ROC / ROF is

same as entered in the form on previous screen.

Else

Select No.

24 – 29. Registered office

address details as per ROC/

ROF

If the previous field is selected as Yes, the eMigrate

system will populate the fields from the values entered in the previous screen.

If the previous field is selected as No, enter the registered

office address details declared with the ROC / ROF.

MD/MP/Proprietor Details

30. Name Enter the name of the MD/MP/Proprietor.

31. Designation Display field.

32. Date of Birth Select date of birth of the MD/MP/Proprietor by clicking the

calendar button.


33. PAN Enter the PAN details of the MD/MP/Proprietor.

34. National of

Enter the native country of the MD/MP/Proprietor. The

eMigrate system will pop down auto complete options as

you type.

35. UID Enter the 12 digit Aadhar number of MD/MP/Proprietor.

36. Educational Qualification Select the highest qualification of the MD/MP/Proprietor

from the drop down menu.

37. Course Duration

(in Months)

Enter the duration of the course mentioned in the previous

field.

38. Name of

College/University

Enter the name of college/university attended by the

MD/MP/Proprietor.

39 – 49. Residential

Address, Email and

Contact Details of the

MD/MP/Proprietor

Enter the residential address, email and contact details of

the MD/MP/Proprietor.

50. Whether the

MD/MP/Proprietor was

registered earlier as an

Recruiting Agent?

Select Yes if the MD/MP/Proprietor was registered as an

RA earlier.

Else

Select No.

51. If yes, Recruiting Agent

ID / RC Number

If previous field is selected as Yes, enter the earlier RA ID /

RC number.


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52. Reason of RC

Cancellation

If a value is entered in the previous field, enter the reason

of the earlier RA ID / RC cancellation.

53. Whether the

MD/MP/Proprietor has

ever been convicted? If

yes give details.

Select Yes if the MD/MP/Proprietor has ever been

convicted.

Else

Select No.

54. Reason of conviction If the previous field is selected as Yes, enter the reason of

conviction.


56. Address Enter the address of police station

Director/Partner details

57. Name Enter the name of the Director/Partner.

58. Designation Display field.

59. Date of Birth Select date of birth of the Director/Partner by clicking the

calendar button.

60. PAN Enter the PAN details of the Director/Partner.

61. National of

Enter the native country of the Director/Partner. The

eMigrate system will pop down auto complete options as

you type.

62. UID Enter the 12-digit Aadhaar number of Director/Partner.

63. Educational Qualification Select the highest qualification of the Director/Partner from

the drop down menu.

64. Name of

College/University


Director/Partner.


address, Email and Contact

Details of Director.

Enter the residential address, email and contact details of

the Director/Partner.

76. Whether the

Director/Partner was

registered earlier as a

Recruiting Agent?

Select Yes if the Director/Partner was registered as an RA

earlier.

Else

Select No.

77. If yes, Recruiting Agent

ID / RC Number


RC number.

78. Reason of RC

Cancellation

If a value is entered in the previous field, enter the reason

of the earlier RA ID / RC cancellation.


79. Whether the

Director/Partner has

ever been convicted? If

yes give details.

Select Yes if the Director/Partner has ever been convicted.

Else

Select No.


conviction.



43

82. Address Enter the address of police station

Other Details

83. Name of Bank Enter the name of the banker for your agency.

84. Address of Bank Enter the address of your banker.

85. Account Number Enter the 12 digit current account number.

86. Fixed Assets (Rs in

Lakhs) Enter the agency’s fixed asset details.

87. Liability (Rs in Lakhs) Enter the agency’s liability details.

88. Liquid Assets (Rs in

Lakhs) Enter the agency’s liquid asset details.

89. Net worth (Rs in Lakhs) Display field. This field displays the value of Fixed Assets

+ Liquid Assets – Liability.

90. Financial Turnover for

the Last Five Years (Rs

in Lakhs)

Enter the financial turnover of the agency for the last five

years.

91. Income Tax Return is

available for the

Company/Firm/Proprietor

Select Yes if the Income Tax Return is available for the

Company/Firm/Proprietor.

Else

Select No.

92. IFSC code GST registration mandatory, in case of RA under new

scheme.

93. Whether the applicant

was previously

registered as Recruiting

Agent?

Select Yes if the applicant was previously registered as

RA in eMigrate system. Or else select No

94. If yes, give the

Recruiting

Agent id/RC number

If the above field is selected as No, text filed will be

disabled.

95. Whether any certificate

issued under Emigration

Act,1963 was cancelled?

Select Yes if the applicant’s cerficate was

cancelled. Or else select No

96.Reason for RC

cancellation

Field will be enabled, if applicant selected Yes in above

field.

97. Date of cancellation To be entered if #95 is selected asYes.

98. Income Tax return is

available for Company/

firm?

Select Yes or No as applicable.

99. If no, kindly explain the

reason.

To be entered if above field is selected as No.

100. Audited Balance Sheet is available for the Company/Firm

Select Yes if the Audited Balance Sheet is available for the

Company/Firm.

Else


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Select No.

Documents

Upload Upload the required documents as per the Prescribed

documents list mentioned in this section.

3.2. Applying for RC Renewal

A RA has to apply for renewal of RC after every five years from the date of registration with MEA.

This section covers the process of applying for RC renewal on the eMigrate system. Before reading

the process steps, ensure that the process pre requisites are met and copies of the prescribed

documents are available.

Pre requisites:

• You can apply for RC renewal only in the renewal period window, which is 90 - 180 days before

expiry of RC.

• You should have done 1/3rd of capacity recruitments for the first renewal or 10% of capacity

recruitments for the subsequent renewals. If the specified limits are not met, you cannot renew

the RC.


The soft copies of the following documents are required to be uploaded while filling the online RC renewal

form:

1. Attested photograph of the Managing Director (MD)/ Managing Partner (MP)/Proprietor.

(Attested by a central or a state government gazetted officer)

2. Attested copy of PAN card of:

o Company/Partnership firm/Proprietor

o MD/MP

o All Directors/All Partners

3. Income tax return for last three years of: o Company/Partnership firm/Proprietor o MD/MP

4. Assets and liabilities statement of MD/MP/Proprietor for last three years assessed by certified CA with

membership number and address.

5. Statement showing the sources of funds assessed by a certified CA with membership number and

address.

6. In case of a company or a partnership, a copy of the balance sheet of the previous financial year.

7. Bank Guarantee.

8. Details of ECNR/ECR deployment.



required. You are requested to confirm the list of documents with Ministry / Jurisdictional

PoE Office before filing application on eMigrate system. If any other documents are required

by Ministry, the same may be uploaded in ‘Optional Attachments’.


45

Process steps:

After you have arranged for the required prescribed documents, please follow the below mentioned steps to

apply for RC renewal:

1. Login into eMigrate system as a RA

2. Go to Administration -> Apply for RC Renewal. The Recruiting Agent RC Renewal form appears.

3. Fill the online form.

Figure 22: Applying for RC Renewal Screen 1

Figure 23 : Applying for RC Renewal Screen 2


46


4. On each page of the form, click Save & Next to move to the next page. The following confirmation



Once you have reviewed the form, click Proceed to Payment.

5. Make online payment of application fee through credit card/ debit card/direct debit.

On successful payment, system generates: o

Application Reference Number

(ARN) o Printable payment receipt

o Printable application form

System also sends a confirmation email to your email ID.


47


6. Submit the signed printed application form along with the required bank guarantee at the

jurisdictional PoE office.

7. The PoE office will carry out necessary scrutiny of your application before forwarding the

application to the PGoE office for further processing.

8. If no further clarifications/inputs are required from you, the PoE will forward your application after

necessary scrutiny to the Protector General of Emigrants (PGoE) office through the eMigrate

system.

If some further clarifications/inputs are required from you, the PoE

can send back the application for re-submission. In such a case,

you will receive a system generated mail containing instructions for

re-submitting the application.

9. The PGoE office processes your application online. If the application is approved by the PGoE, a

system generated email is sent to you informing of the approval along with a copy of the renewal

certificate.

The PGoE office also mails the signed hard copy of the renewal certificate at your registered office

address.

If your application is rejected by the PGoE, a system generated

email will be sent to you informing of the rejection.

The following table details the description of the fields in the RC renewal form. The fields are mentioned

in the order in which they appear in the form (top to bottom).

Table 15: RC Renewal Form Field Reference Table



48

1. Total Number of

Deployment of Indian

Workers (including

ECR and ECNR passport holders) since last registration

/renewal.

Enter the total number of workers deployed overseas since

last registration/renewal.

2. Name and Address of

Bank.

Display field. The eMigrate system populates the field from

details available in the system.

3. Fixed Assets Enter the value of agency’s fixed assets.

4. Liquid Assets Enter the value of agency’s liquid assets.

5. Liability Enter the value of agency’s liability.

6. Net Worth Display field. The eMigrate system calculates and displays the

value of- Fixed Assets + Liquid Assets – Liability.

7. Financial Turnover for

the Last Five Years

(Rs in Lakhs)

Enter the financial turnover of the agency for the last five

years.

8. Name of Bank and

Branch

Enter the name of the bank and branch on which the bank

guarantee has been drawn.

9. Bank Guarantee

Amount Enter the bank guarantee amount value.

10. Bank Guarantee

Issue Date Enter the date on which the bank guarantee has been issued.

11. Bank Guarantee

Expiry Date Enter the date on which the bank guarantee will expire.

Documents



3.3. Requesting for Duplicate RC

A RA can request MEA to issue duplicate RC if the original RC is lost / damaged.

This section covers the process of requesting for duplicate RC on the eMigrate system. Before

reading the process steps, ensure that the process pre requisites are met and copies of the

prescribed documents are available.

Pre-requisites:

Only a Managing Director / Managing Partner / Proprietor logged on to the eMigrate system can raise

this request, not the employees of the firm.


The soft copies of the following documents are required to be uploaded while filling the online duplicate

RC request form:

1. In case of a lost RC, a copy of the FIR filed.

2. Indemnity bond for duplicate RC.



49





Process steps:


request for duplicate RC:

1. Login into eMigrate system as a RA.

2. Go to Administration -> Apply for Duplicate RC. The Request for Duplicate RC form appears.

Fill the online form, upload the required documents and click Submit.

Figure 27: Requesting for Duplicate RC Screen

On successful submission of application, system displays a confirmation message containing ARN of

the application and also sends a confirmation email to your email ID.

3. The application is processed by the jurisdictional PoE office and the PGoE office.

4. If your application is approved by the PGoE, a system generated email is sent to you along with a

copy of the duplicate RC.

The PGoE office also mails the signed hard copy of the duplicate RC at your registered head office

address.

If your application is rejected by the PGoE, a system generated email is sent to you informing of the rejection.

In case RC is damaged, the damaged RC has to be desposited in jurisdictional PoE Office.

The following table details the description of the fields in the Request for Duplicate RC form. The fields

are mentioned in the order in which they appear in the form (top to bottom).

Table 16: Request for Duplicate RC Form Field Reference Table


1. RA ID Display field. This field is auto populated by the eMigrate

system.

2. RA Name Display field. This field is auto populated by the eMigrate

system.

3. Reason for Requesting

Duplicate RC

Select the reason for requesting duplicate RC from the drop

down list.


50

4. Date when RC was lost If RC is lost, enter the date when the RC was lost.

5. Date on which FIR was

filed If RC is lost, enter the date when the FIR was lodged.

Documents



3.4. Requesting for RC Cancellation / Bank Guarantee Release

A RA can request for RC cancellation / bank guarantee release if the agency does not want to

continue business. In case a RA is dead, the kin of the RA can make a written request to the

jurisdictional PoE for RC cancellation / bank guarantee release.

This section covers the process of requesting RC cancellation / bank guarantee release on the

eMigrate system. Before reading the process steps, ensure that the process pre requisites are met

and copies of the prescribed documents are available.

Pre requisites:

• You can apply for RC cancellation only after 3.5 years have elapsed since you recruited the last

emigrant.

• Only a Managing Director / Managing Partner / Proprietor can raise this request, not the

employees of the firm.


The soft copies of the following documents are required to be uploaded while filling the online RC

cancellation / bank guarantee release form:

1. An affidavit sworn before the metropolitan/ judicial magistrate stating the date of deployment of last

worker and: not having charged more than the amounts as stipulated under rule-25 of emigration

rules, 1983 from any person with regard to their deployment abroad or otherwise.

2. Copy of insertion in two local leading newspapers (one in English and one in the local language daily)

about intention of closing down recruiting business.


In case of a company, following additional documents are also required:

4. A duly passed resolution and registered with the RoC.

In case of a partnership, following additional documents are also required:

4. A duly passed resolution and registered with the RoF.





Process steps:


request for RC cancellation / bank guarantee release:


2. Go to Services -> Request for RC cancellation / Bank Guarantee Release. The Request RC

Cancellation form appears.


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3. Fill the online form, upload necessary documents and click Submit.

Figure 28: Applying for RC Cancellation / Bank Guarantee Release Screen


the application , sends a confirmation email to your email ID and locks your account.

4. The application is processed by the jurisdictional PoE office and the PGoE office.

5. If the application is approved by the PGoE, a system generated mail containing a copy with the bank

guarantee release letter is sent to your email ID.

The hard copy of the bank guarantee release letter along with the original bank guarantee is sent

to the bank.


The following table details the description of the fields in the Request RC Cancellation form. The fields


Table 17: Request RC Cancellation Form Field Reference Table


1. RA ID Display field. This field is auto populated by the eMigrate

system.

2. RA Name Display field. This field is auto populated by the eMigrate

system.

3. Date on which last

emigrant was sent

abroad

Enter the date on which the last emigrant recruited by you

was sent abroad.

4. Is any grievance from

Indian worker

pending against

you?

Select Yes or No as the case may be.

5. If Yes, Give Details If the previous field is selected as Yes, enter the details of the

grievance pending against you.

6. Reason for RC

Cancellation Request Enter the reason of requesting RC cancellation.


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Documents



4. Business/Profile Details Update Related Processes

This chapter covers all the business/profile details updation related business processes for which you

can apply online to the MEA through the eMigrate system. The following business processes are

covered in detail:

• Applying for change in registered office

• Applying for closure of branch office

• Applying for change in directors/partners

• Applying for addition of new branch office

• Applying for change in office status

• Applying for change in company type

• Applying for change in profile details

• Applying for capacity enhancement

4.1. Applying for Change in Registered Office

If an agency changes its registered office, the same has to be updated to the MEA.

This section covers the process of applying for change in registered office on the eMigrate system.

Before reading the process steps, ensure that the process pre requisites are met and copies of the

Prescribed documents are available.



The soft copies of the following documents are required to be uploaded while filling the online change in

registered office form:

1. Valuation report certified by registered valuer with registration number and membership number.

1. Attested copy of the registration certificate under shop and establishment act.


2. Latest landline telephone bill in the name of agency.

3. Trade test centre certificate along with photograph.

4. A copy of the blue print of the layout plan of the office duly signed and stamped by the government

approved architect with registration and membership number.

In case of a rented or leased office, following additional documents are also required:

5. NOC from owner of the premises on duly notarised affidavit.

6. Rent/Lease receipt.

7. Registered and notarised rent/lease agreement.



53





Process steps:


apply for change in registered office:


2. Go to Services -> Apply for Change in RA details -> Change in Registered Office. The form for

change in registered office address appears.


Figure 29: Applying for Change in Registered Office Address Screen



4. The jurisdictional PoE office carries out field visit of your new registered office, and also requests

the police for carrying out a background check.

5. On satisfactory field visit report and police verification report (PVR), the PoE forwards the online

application to the PGoE office through the eMigrate system.

6. If application is approved by the PGoE, a system generated mail is sent to your email id containing

a copy of the new RC. The PGoE office also mails a signed hard copy of the new RC at your

registered office address.



54

The following table details the description of the fields in the change in registered office form. The fields


Table 18: Change in Registered Office Form Field Reference Table


1-10. New Registered

Office Address, Email and

Contact Details

Enter the new registered office address, email and contact

details in the respective fields.


11. Ownership of Office

Select any of the following options:

• Owned

• Rented

• Leased

12. Lease Valid Upto If the previous field is selected as Leased, enter the date upto

which the lease is valid.

13. Lease whether

extendable

If the office ownership is Leased, select Yes or No whichever

is applicable.

14. Owner’s Name and

Address

If the office ownership is Rented or Leased, enter the

owner’s name and address.

15. Built Up Area of

Office Premise (in sq.

mtrs)

Enter the built up area of the new office premise. The new

office area should be more than 50 sq. mtrs.


17. Address Enter the address of the area police station.

18. Reason for Changing

Registered Office

Enter the reason for changing registered office.

Documents

Upload Upload the required document as per the Prescribed


4.2. Declaring Closure of Branch Office

If an agency closes its branch office, the same has to be updated to MEA-OED.

This section covers the process of declaring closure of branch office on the eMigrate system. Before


prescribed documents are available.


Prescribed documents: None (The Ministry may notify a document from time to time)




Ministry, the same may be uploaded in ‘Optional Attachments’. Process steps:

After you have arranged for the required prescribed documents, please follow the below mentioned

steps to declare closure of a branch office:


2. Go to Services -> Apply for Change in RA details -> Closure of Branch Office. The Branch

Office Closure form appears.



55

Figure 30: Declaring Closure of Branch Office Screen



4. The application is processed by jurisdictional PoE office and PGoE office.

5. If application is approved by the PGoE, a system generated mail is sent to your email ID containing

a copy of the new RC. The PGoE office also mails a signed hard copy of the new RC at your

registered office address.


The following table details the description of the fields in the closure of branch office form. The fields are

mentioned in the order in which they appear in the form (top to bottom).

Table 19: Closure of Branch Office Form Field Reference Table


1. Reason for

Closing Branch Enter the reason for closing the branch office.

2. Closing Branch Select the branch to be closed from the options given.

4.3. Applying for Change in Directors/Partners

In cases where agency is a company or a partnership, if there is a change in the Director / Partner details of

the agency, the same needs to be updated to the MEA-OED.

This section covers the process of applying for change in directors/partners of the agency on the

eMigrate system. Before reading the process steps, ensure that the process pre requisites are met

and copies of the prescribed documents are available.




directors/partners form:

1. Attested photograph of Managing Director (MD)/ Managing Partner (MP).



56

2. Statement showing the name, age and residential address applicable for last five years of

partner/directors along with the designation and business activities undertaken during the last five

years.

3. Attested copy of the highest educational degree of the MD/MP/Proprietor in case of

Company/Partnership firm/Proprietorship respectively.

4. A statement showing the assets and liabilities of the MD/MP/Proprietor assessed by certified CA with



• MD/MP

• All directors/all partners

6. In case of a partnership, a copy of the resolution passed to authorise one of the partners to act as MP

and sign papers on behalf of the firm.

7. Specimen signature of MD/MP duly attested by a gazetted officer.

8. Income tax return for last three years of:

• MD/MP


9. In case of a company, resolution (acknowledged by RoC) passed to authorise one of the directors to

act as MD and to sign papers on behalf of the company.





by


Process steps:


apply for change in directors/partners:


2. Go to Services -> Apply for Change in RA details -> Change in Directors / Partners. The form for

change in directors / partners appears.

3. Fill the online form, upload necessary documents and click Save & Next.


57

Figure 31: Applying for Change in Directors/Partners Screen




5. If application is approved by the PGoE, system disables the earlier MD/MP login ID and a system

generated mail is sent to the new MD/MP email ID containing:

• A unique RA ID assigned

• A copy of the RC

• URL for registering the Digital Signature Certificate (DSC)

• Temporary password for registering the DSC

The PGoE office also mails the signed hard copy of the RC at your registered office address.


The following table details the description of the fields in the change in directors/partners form. The fields


Table 20: Change in Directors/Partners Form Field Reference Table



2. Designation Select the role from the options: Director or Partner.


calendar button.


5. National of Enter the native country of the Director/Partner. The eMigrate

system displays auto complete options as you type.

6. UID Enter the 12 digit Aadhar number of Director/Partner.

7. Educational

Qualification

Select the highest qualification of the Director/Partner from

the drop down menu.

8. Name of

College/University


Director/Partner.


address,

Email and

Contact Details of

Director.

Enter the residential address, email and contact details of the

Director/Partner.

20. Whether the


registered earlier as

a Recruiting Agent?

Select Yes if the Director/Partner was registered as a RA

earlier.

Otherwise

Select No.


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21. If yes, Recruiting

Agent ID / RC

Number


RC number.

22. Reason of RC

Cancellation

If a value is entered in the previous field, enter the reason of

the earlier RA ID / RC cancellation.

23. Whether the


ever been

convicted? If yes

give details.


Otherwise

Select No.


conviction.

4.4. Applying for Addition of New Branch Office

An agency can add new branch offices. The same needs to be updated to the MEA-OED.

This section covers the process of applying for addition of new branch office on the eMigrate system.





The soft copies of the following documents are required to be uploaded while filling the online addition of

new branch office form:

1. Valuation report certified by registered valuer with registration number and membership number.

2. In case of rented or leased office, NOC from owner of the premises on duly notarised affidavit.

3. Attested copy of the registration certificate under shop and establishment act. (Attested by a central

or a state government gazetted officer)

4. Latest landline telephone bill in the name of agency. 5. In case of rented or leased office, rent/lease

receipt.

6. Trade test centre certificate along with photograph.

7. A copy of the blue print of the layout plan of the office duly signed and stamped by the government

approved architect with registration and membership number.

8. In case of rented or leased office, registered and notarised rent/lease agreement.

9. Any other document that may be notified by the Ministry from time to time



PoE Office before filing application on eMigrate system. If any other documents are

required by Ministry, the same may be uploaded in ‘Optional Attachments’.

Process steps:


apply for addition of new branch office:


2. Go to Administration -> Apply for New Branch Office. The form for addition of new branch office

appears.



59

Figure 32: Applying for Addition of New Branch Office Screen



4. The jurisdictional PoE office carries out field visit of your new branch office, and also requests the

police for carrying out a background check.

5. On satisfactory field visit report and police verification report (PVR), the PoE forwards the application

to the PGoE office through the eMigrate system.

6. The PGoE office processes your application. If application is approved by the PGoE, a system

generated mail is sent to your email ID containing a copy of the new RC. The PGoE office also mails

the signed hard copy of the new RC at your registered office address.


The following table details the description of the fields in the addition of new branch office form. The fields


Table 21: Addition of New Branch Office Form Field Reference Table


1-10. New Branch Office

Address, Email and

Contact Details

Enter the new branch office address, email and contact details

in the respective fields.



• Owned

• Rented

• Leased

12. Lease Valid Upto If the previous field is selected as Leased, enter the date upto



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13. Lease whether

extendable

If the office ownership is Leased, select Yes or No whichever

is applicable.


Address

If the office ownership is Rented or Leased, enter the

owner’s name and address.

15. Built Up Area of

Office Premise (in sq.

mtrs)

Enter the built up area of the new office premise. The new

office area should be more than 300 sq. mtrs.


17. Address Enter the address of the area police station.

Documents



4.5. Applying for Change in Office Status

An agency can swap its registered office with one of its branch offices. The same needs to be updated

to the MEA-OED.

This section covers the process of applying for change in office status on the eMigrate system. Before









Process steps:


apply for change in office status:


2. Go to Services -> Apply for Change in RA details -> Change in Office Status. The Change Office

Status form appears.


Figure 33: Applying for Change in Office Status Screen




61

4. The jurisdictional PoE office carries out field visit of your branch office which you want to convert into

registered office.

5. On satisfactory field visit report, the PoE forwards the online application to the PGoE through the

eMigrate system.

If application is approved by the PGoE, a system generated mail is sent to your email ID

containing a copy of the new RC. The PGoE office also mails a signed hard copy of the new RC

at your new registered office address.


The following table details the description of the fields in the addition of new branch office form. The fields


Table 22: Change in Office Status Form Field Reference Table


1. Reason to Swap

Registered Office

With Branch Office

Enter the reason for swapping the registered office with

branch office.

2. List of Branch Offices Select the branch to be made the registered office from the

options given.

4.6. Applying for Change in Company Type

An agency can convert from a proprietorship/partnership to a company or from a proprietorship/company to

a partnership. The same has to be updated to the MEA-OED.

This section covers the process of applying for change in business type on the eMigrate system.


Prescribed documents are available. Pre requisites: None



business type form.

In case of proprietorship/partnership to company:

1. Attested photograph of the Managing Director (MD).


2. Statement showing the name, age and residential address applicable for previous five years of All

directors, along with designation and business activities undertaken during the last five years.

3. Attested copy of the highest educational degree of the MD.

4. Assets and liabilities statement of MD for last three years, assessed by a certified CA with


5. Attested copy of PAN card of all directors.

6. The resolution passed to authorise one of the directors to act as MD and sign papers on behalf of the

company.

7. A copy of the certificate of registering the company.


62

8. A copy of the articles of association of the company.

9. A copy of the memorandum of association of the company.

10. A copy of the balance sheet/net worth statement as at the close of the previous financial year.


In case of proprietorship/company to partnership:

1. Attested photograph of the Managing Partner (MP).


2. Statement showing the name, age and residential address applicable for previous five years of all

partners, along with designation and business activities undertaken during the last five years.

3. Attested copy of the highest educational degree of the MP.

4. Assets and liabilities statement of MP for last three years, assessed by a certified CA with


5. Attested copy of PAN card of all partners.

6. The resolution passed to authorise one of the partners to act as MP and sign papers on behalf of the

firm.

7. A copy of the partnership deed.

8. True extracts from registrar of firms in support of registration of the partnership deed.

9. A copy of the balance sheet/net worth statement as at the close of the previous financial year.






Process steps:


apply for change in business type:


2. Go to Services -> Apply for Change in RA details -> Change in Business Status. The Change

Business Type form appears.



63

Figure 34: Applying for Change in Business Type Screen




5. If application is approved by the PGoE, a system generated mail is sent to your email ID.

containing a copy of the new RC. The PGoE office also mails a signed hard copy of the new RC

at your registered office address.


The following table details the description of the fields in the change in business type form. The fields are


Table 23: Change in Business Type Form Field Reference Table


1. Change Business

Status

Select any one of the following options:

• Proprietorship to Company

• Partnership to Company

• Proprietorship to Partnership

• Company to Partnership

MD/MP/Directors/Partners Details


2. Designation Select the role from the options: Director or Partner.


calendar button.


5. National of Enter the native country of the Director/Partner. The eMigrate

system displays auto complete options as you type.

6. UID Enter the 12 digit Aadhar number of Director/Partner.

7. Educational

Qualification

Select the highest qualification of the Director/Partner from

the drop down menu.

8. Name of

College/University

Enter the name of college/university attended by

the Director/Partner.



address,

Email and

Contact Details of

Director.

Enter the residential address, email and contact details of the

Director/Partner.

20. Whether the


registered earlier as

a Recruiting Agent?

Select Yes if the Director/Partner was registered as a RA

earlier.

Otherwise


64

Select No.

21. If yes, Recruiting

Agent ID / RC

Number


RC number.

22. Reason of RC

Cancellation

If a value is entered in the previous field, enter the reason of

the earlier RA ID / RC cancellation.

23. Whether the


ever been

convicted? If yes

give details.


Otherwise

Select No.


conviction.

Documents



4.7. Applying for Change in Profile Details

The following changes in the details of the agency should be updated to the MEA-OED:

• Registered office contact details,

• Branch office contact details,

• MD/MP/Director/Partner/Proprietor Educational/Contact details Bank account details

This section covers the process of applying for change in profile details on the eMigrate system.






profile details form:

1. If office is leased/rented, a copy of the registered and notarised lease/hire agreement document of

the registered and branch office (if applicable).

2. If landline number of registered/branch office has changed, a copy of the latest landline telephone

bill of the registered/branch office.






Process steps:


apply for change in profile details:



65

2. Go to Services -> Apply for Change in RA details -> Change in Profile Details.The Change

Profile Details form appears.

3. Fill the online form, upload necessary documents and click Save & Next. Refer to the Table 25 for

the field details of the form.

Figure 35: Applying for Change in Profile Details Screen




5. If application is approved by the PGoE, a system generated mail is sent to your email id informing of

the change.


The following table details the description of the fields in the change in profile details form. The fields are


Table 24: Change in Profile Details Form Field Reference Table


Registered office contact details

1. Landline Enter the new landline number.

2. Mobile Enter the new mobile number.

3. Fax Enter the new fax number.

4. Email Enter the new email address.


Enter the new ownership type from the following options:

• Owned

• Rented

• Leased

6. Lease Valid Upto If Leased is selected in the previous field, enter the date upto


7. Lease whether

extendable?

If Ownership of Office is selected as Leased, select any one

of the following options:

• Yes

• No


66


Address

If Ownership of Office is selected as Leased or Rented, enter

the owner’s name and address in this field.


9. Built Up Area of Office

Premise (in sq. mtr)

Enter the built up area of the office premise. The value should

be more than 50 sq. mtr.

Documents

Upload the required documents as per the Prescribed

documents list

10. Upload mentioned in this section.

Branch office contact details




4. Email Enter the new Email address.


Enter the new ownership type from the following options:

• Owned

• Rented

• Leased

6. Lease Valid Upto If Leased is selected in the previous field, enter the date upto


7. Lease whether

extendable?

If Ownership of Office is selected as Leased, select any one

of the following options:

• Yes

• No


Address

If Ownership of Office is selected as Leased or Rented, enter

the owner’s name and address in this field.

Documents

9. Upload Upload the required documents as per the Prescribed


MD/MP/Director/Partner/Proprietor Educational/Contact Details

1. Educational

Qualification (2 years

diploma or graduate

can apply)

Select the highest educational qualification from any one of the following:

• Doctorate

• Diploma

• Graduate

• Post Graduate




5. Email Enter the new email address.

Bank Account Details

1. Bank Name Enter the bank name.

2. Address of Bank Enter the bank’s address.

3. Account Number Enter the bank account number.

4.8. Applying for Capacity Enhancement

RAs registered before system go-live date and having a capacity of 1000 can apply to MEA-OED to

increase the capacity to 1000+.


67

This section covers the process of applying for capacity enhancement on the eMigrate system. Before



Pre requisites:

• You can apply for capacity enhancement if atleast 90 days are left before RC expiry date.

• You cannot apply for capacity enhancement if existing capacity is 1000+.


The soft copies of the following documents are required to be uploaded while filling the online capacity

enhancement form:

1. Bank guarantee.

2. A copy of the income tax return of the company/partnership firm/proprietor for the last three years.

3. Assets and liabilities statement of Managing Director (MD)/ Managing Partner (MP)/ Proprietor for last

three years, assessed by a certified CA with membership number and address.

4. A statement showing the source of funds assessed by a certified CA with membership number and

address.

5. Attested photograph of the MD/MP/Proprietor.


6. Details of ECR/ECNR deployment.


• Company/Partnership firm/Proprietor

• MD/MP


8. A copy of the balance sheet as at the close of the previous financial year.






Process steps:


apply for capacity enhancement:


2. Go to Services -> Apply for Capacity Enhancement. The Capacity Enhancement form appears.



68

Figure 36: Applying for Capacity Enhancement Screen



4. Submit the hard copy of the bank guarantee along with print out of the confirmation email at the

jurisdictional PoE office.

5. The application is processed by the PoE office and PGoE office.

6. If application is approved by the PGoE, a system generated mail is sent to your email ID containing a

copy of the new RC. The PGoE office also mails a signed hard copy of the new RC at your registered

office address.


The following table details the description of the fields in the capacity enhancement form. The fields are


Table 25: Capacity Enhancement Form Field Reference Table


1. Fixed Assets Enter the agency’s fixed assets value.

2. Liquid Assets Enter the agency’s liquid assets value.

3. Liability Enter the agency’s liability value.

4. Networth Display field. The eMigrate system displays the value of Fixed

Assets + Liquid Assets-Liability.

5. Year Select the current year from the drop down list.

6. Turnover Enter the agency’s turnover for the current year.

7. Bank Guarantee

Amount

Enter the value of the bank guarantee to be submitted to the

PGoE office.

8. Name of the Bank and

Branch

Enter the name of the bank and branch address on which the

bank guarantee is drawn.


69

9. Bank Guarantee Issue

Date Enter the date on which the bank guarantee was issued.

10. Bank Guarantee

Expiry Date Enter the date on which the bank guarantee will expire.

Documents



5. Emigrant Clearance Related Processes

This chapter covers all the emigrant clearance related business processes for which you apply online

to the MEA-OED through the eMigrate system. The processes are covered depending on whether the

Employer accesses the eMigrate system or not.

The Employer is given login credentials to access eMigrate system only after a process of

Registration, where the Indian Mission in the Employer’s country verifies the genuineness and

authenticity of the Employer. Once registered, the Employer has to apply online to the Indian Mission

for all emigration related processes as applicable.

Without Registration, the Employer has to apply manually to the Indian Mission for all emigration related

processes as applicable.

5.1. Without Employer Registration

In this scenario, the Employer does not access the eMigrate system, gets the Demand Letter, Power

of Attorney and Sample Employment Contract attested by Indian Mission as applicable, and forwards

the documents to the RA.

The following business processes are applicable in this scenario:

• Entering employer and demand details

• Applying for interview/advertisement permission

• Applying for Emigration Clearance


70

• Make Bulk Payment (in case you want to make a consolidated payment of Emigration Clearance

fee for multiple Emigration Clearance applications)

• Applying for Emigration Clearance cancellation

1) Entering Employer and Demand Details

Once you receive the documents from the Employer, you need to enter the employer and demand

information in the eMigrate system. The information entered is verified by the PoE office.

This section covers the process of entering employer and demand details. Before reading the process

steps, ensure that the process pre requisites are met and copies of the Prescribed documents are

available.

Pre requisites:

You have received all the required documents from the employer.


The soft copies of the following documents are required to be uploaded while filling the online employer

and demand information form:

1. Demand Letter

2. Power of Attorney

In case of KSA, the employer can also send a printout of the e-wakala. In such a case, only the e-

wakala printout has to be uploaded in place of Demand Letter and Power of Attorney.

3. Sample Employment Contract

4. Affidavits as applicable

5. Copy of Identity Card issued by Saudi Consulate (applicable only for Kingdom of Saudi Arabia (KSA)

and in case it has not been uploaded earlier)






Process steps:


enter employer and demand details:


2. Go to Services -> Enter Employer and Demand Details (Without Employer Registration). The

Employer and Demand Details form appears.

3. Enter the Employer’s Name, select the Employer’s country from the drop down list, enter the

Captcha Image text as shown on the screen and click Submit.

If Employer’s details already exist in the system, the search results are displayed in a tabular

format. You can select a row and click Next to proceed further and update the selected

Employer details if required.


71

Figure 37: Entering Employer and Demand Details Screen 1

If you feel none of the search results contain the required Employer’s information or if no search

results are displayed, click Next to proceed further and enter the Employer details.

4. Fill the employer and demand details form. On each page of the form, click Save & Next to move to

the next page, After uploading the required documents, click Submit.



72

Figure 39 : Entering Employer and Demand Details Screen 3


73



On successful submission of application, system displays a confirmation message containing

ARN of the application and printable application form. System also sends a confirmation email

to your email ID

5. The PoE office processes the application.

6. If your application is approved by the PoE, a system generated email informing of approval is sent to

you containing:

• Unique Demand ID generated

• Unique Job IDs generated linked to the Demand ID

If your application is rejected by the PoE, a system generated email is sent to you informing of the rejection.



74

The following table details the description of the fields in the Employer and Demand details form. The fields


Table 26: Employer and Demand Details Form Field Reference Table


1. Name of Employer Enter the complete name of the employer.

2. Country Select the employer’s country from the drop down list.

3. Enter the Characters

that You See Along

Side

Enter the text as shown in the captcha image.

Organisation Details

If you have selected any Employer detail from the Employer search results, then fields under this tab are pre-filled. You can edit the operational office and authorised signatory details, if there is any deviation in what is mentioned in the documents and what the system displays.

Otherwise if you have not selected any Employer detail from the search results, or no

search results are obtained, then fill the fields under this tab.

4. Registration Number /

Personal Identification

Number

If the Employer Registration Number / Personal Identification

Number is mentioned in any of the employer documents,

then enter the same.

5. Date of Registration If the date of registration is mentioned in any of the employer

documents, then enter the same.

6. Type of Business Select the type of business of the Employer from the drop

down menu.

7. Type of Organization

Select the type of organization of the Employer from the following options:

• Company

• Firm

• Proprietorship

• Individual

If the type of organization is not mentioned in any of the

employer documents, then select this field as Company.

8. Website URL Enter the website URL of the Employer.

Operational Office Details

9. Available Addresses

If you have selected any Employer detail from the Employer search results, then a drop down menu appears if there are more than 1 operation office details of the Employer in the system.

You can select any option in the menu or can enter new

details as per what is mentioned in the Employer documents.

10. Address (Line 1) Enter the address line 1 of the Employer’s office, as per what

is mentioned in the Employer documents.

11. Address (Line 2) Enter the address line 2 of the Employer’s office, as per what

is mentioned in the Employer documents.

12. City Enter the city of the Employer’s office, as per what is

mentioned in the Employer documents.

13. Country Display field. This field is auto populated by the eMigrate


75

system.

14. Postal / Pin Code Enter the pin code of the Employer’s office, as per what is

mentioned in the Employer documents.

15. Email Enter Employer’s Email, as per what is mentioned in the

Employer documents.

16. Phone Number Enter Employer’s phone number, as per what is mentioned in

the Employer documents.

17. Fax Number Enter Employer’s fax number, as per what is mentioned in the

Employer documents.

Authorised Signatory Details

18. Available Authorized

Signatories

If you have selected any Employer detail from the Employer search results, then a drop down menu appears if there are more than 1 authorised signatory details of the Employer in the system.

You can select any option in the menu or can enter new

details as per what is mentioned in the Employer documents.

19. Name Enter the authorised signatory name.

20. Designation Select the signatory’s designation from the drop down list.

Demand Details

21. Job Category

Select the job category from the following options:

• Unskilled

• Semi-skilled

• Skilled

• Others

22. Experience Level

Select the experience level required from the following

options:

• Senior

• Middle

• Junior

23. Job Designation Select the Job Designation from the Drop down list which is

populated on the basis of Country and Job Category.

24. Job Vacancies

Enter the number of job vacancies for the above selected

designation, as per what is mentioned in the Demand Letter

or Sample Employment Contract.

25. Job Description

Enter the job description of the required job, as per what is

mentioned in the Demand Letter or Sample Employment

Contract.

26. Age Limit

Select the age limit requirement of the Employer, as per what is mentioned in the Demand Letter or Sample Employment Contract, from the following options:

• No Age Limit

• Below 60 • Below 50

• Below 40


76

27. Gender Preference

Select the gender preference of the Employer, as per what is mentioned in the Demand Letter or Sample Employment Contract, from the following options:

• No Preference

• Male

• Female

28. Currency Display field. The eMigrate system displays the currency of

the Employer’s country.

29. Does the specimen

employment contract

contain the salary

amount or salary

range?


• Salary Amount

• Salary Range

30. Salary Amount /

Salary Range

In case Salary Amount is selected in the above field, enter

the salary amount in the text box.

Otherwise

In case Salary Range is selected in the above field, enter the

minimum and maximum salary in the respective textbox.

31. Contract Period (in

months)

Enter the employment contract period in months, as per what

is mentioned in the Demand Letter or Sample Employment

Contract.

32. Probation Period (in

months) Enter the probation period in months, as per what is

mentioned in the Demand Letter or Sample Employment

Contract.

33. Daily Working Hours Enter the daily working hours, as per what is mentioned in the

Demand Letter or Sample Employment Contract.

Facilities Provided by Employer in addition to Monthly Salary

34. Whether free food is

provided?

Select Yes or No as per what is mentioned in the Demand

Letter or Sample Employment Contract.

35. If No, Allowance Value

If the above field is selected as No, then enter the food

allowance value as per what is mentioned in the Demand


36. Whether free

accomodation is

provided?



37. If No, Allowance Value

If the above field is selected as No, then enter the house rent

allowance value as per what is mentioned in the Demand


38. Whether overtime

allowance is payable

as per local labour

law?



39. Whether visa fee is

provided by the

employer?




77

40. Whether leave

benefits are provided

as per local labour

law?



41. Whether paid leave is

provided? Select Yes or No as per what is mentioned in the Demand


42. If Yes, then Leave

Details If the above field is selected as Yes, then enter the leave

details.

43. Whether To and fro

airfare is provided? Select Yes or No as per what is mentioned in the Demand


44. Whether Insurance

facility is provided? Select Yes or No as per what is mentioned in the Demand


45. If Yes, then Insurance

Details If the above field is selected as Yes, then enter the insurance

details.

46. Whether free medical

facility is provided? Select Yes or No as per what is mentioned in the Demand


47. If Yes, Medical facility

Details If the above field is selected as Yes, then enter the medical

facility details.

48. Whether

transportation facility

is provided?



49. Details of mode of

settlement of disputes Enter the details of mode of settlement of disputes as per

what is mentioned in the Demand letter or Sample

Employment Contract.

50. Have provision in

regard to disposal or

transportation of

dead body of

emigrants to India?



51. Any Other facility

provided? (specify) Select Yes if any other facility is provided by the employer but

is not mentioned in the above list,

52. If Yes, Give Details If the above field is selected as Yes, then mandatorily enter

the details about the other facilities.

VISA Details

53. Has the employer

arranged to obtain

employment visa for

the proposed

number of

emigrants?



54. If Yes, then basis of

visa

If the above field is selected as Yes, then mandatorily select

the basis of visa from the following options:

• Individual

• Block

55. Block Visa Number If the above field is selected as Block, then mandatorily enter

the block visa number.


78

56. Maximum number of

persons that can be

recruited against the

block visa number

Enter the maximum no. of persons that can be recruited

against the block visa number entered above.

57. More Block Visa

number to be entered

Select Yes if you want to enter another block visa number.

Otherwise select No.

Indian Mission Attestation Details

58. Employer documents

attested by

respective Indian

Mission?

Select Yes if the Employer documents are attested by the

Indian Mission.

Otherwise select No.

59. Attestation Number If the employer documents are attested by the Indian Mission,

then mandatorily enter the attestation number

60. Date of Attestation If the employer documents are attested by the Indian Mission,


61. Date till Attestation is

Valid

If the employer documents are attested by the Indian Mission,


Documents



2) Applying for Interview / Advertisement Permission

If you want to conduct interviews at a place other than your registered or branch office or you want to

publish an advertisement for recruitment, you need to apply to MEA-OED for the same for

interview/advertisement permission.

This section covers the process of applying for interview / advertisement permission. Before reading

the process steps, ensure that the process pre requisites are met and copies of the prescribed


Pre requisites:

You are conducting interview at a place other than your registered or branch office.


The soft copies of the following documents are required to be uploaded while filling the online interview

/ advertisement permission form:

1. Copy of advertisement published.






Process steps:


apply for interview / advertisement permission:


2. Go to Services -> Apply for Interview / Advertisement Permission. The Interview / Advertisement

permission form appears.


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Figure 43: Applying for Interview / Advertisement Screen

On successful submission of application, system auto approves the application and displays a

confirmation message. The system generated Interview Permission Letter is sent to your

registered email ID.

The following table details the description of the fields in the interview / advertisement permission form.

The fields are mentioned in the order in which they appear in the form (top to bottom).

Table 27: Interview / Advertisement Permission Form Field Reference Table


1. Request raised for


• Interview

• Advertisement

• Both

2 – 7. Address details of

interview location Enter the address details of the interview location.

8. Demand ID Enter the approved demand ID against which you want to

recruit emigrants.

9. Reason for re-interview

If you already have raised an interview / advertisement

request for the same demand ID entered in the previous

field, enter the reason why you want to conduct a re-

interview.

10. Interview Start Date

Enter the date from when you want to start conducting the

interviews. The date entered has to be greater by minimum

three days from the date of filling this form.

11. Interview End Date Enter the date when the interviews will get completed.

12. Number of

Recruitment in Skilled

Category

Enter the estimated number of emigrants to be recruited in the

skilled category.

13. Number of

Recruitment in Semi-

skilled category


semiskilled category.

14. Number of

Recruitment in


unskilled category.


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Unskilled Category

15. Number of

Recruitment in Other

Category


other category.

16. Total Number of

Recruitments

Display Field. The eMigrate system displays the summation of

the above four fields.

Documents



3) Applying for Emigration Clearance

After the visa(s) for the identified emigrant(s) have been arranged, RA proceeds to apply for Emigration

Clearance on the eMigrate system.

This section covers the process of Applying for Emigration Clearance. Before reading the process steps,

ensure that the process pre requisites are met and copies of the prescribed documents are available.

Pre requisites:

The employer has sent you the following

documents: o Paper visa(s)/stamped visa(s) for

emigrant(s)


The soft copies of the following documents are required to be uploaded while filling the online Emigration

Clearance form:

1. Copy of the first and last page of passport.

2. Photograph of each emigrant.

3. If emigrant is a female, age is less than 30years and passport is ECNR type-then a copy of emigrant’s

highest educational certificate.

4. If employer’s country is UAE, then contract signed with Ministry of Labour, UAE.

5. In case UID is available, a copy of the aadhar card.

6. Copy of VISA.

7. Copy of PBBY policy.

8. If employer’s country is Libya, then a copy of Rs 20 lakhs life insurance policy.

9. Affidavits as applicable.






Process steps:


apply for Emigration Clearance:


2. Go to Services -> Apply for Emigration Clearance -> Without Employer Registration. The

Emigration Clearance form opens.


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Fill the Emigration Clearance form. On each page of the form, click Save & Next to move to the next

page.

Figure 44: Applying for Emigration Clearance Screen 1


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Figure 47: Applying for Emig ration Clearance Screen 4


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The following confirmation screen appears after saving the uploaded documents.


Note: Click View Form to view the data you submitted in the form. If you want to edit or correct the

form, click Edit Form.

3. Do one of the following:

• If you want to make bulk payment for multiple applications, click Save as Draft. The details

you entered in the application are saved in the system. You can make bulk payment for

such saved applications by going to Services -> Make Bulk Payment.

• Otherwise if you want to make individual payment for each application, click Make

Payment.

4. Make the online payment for Emigration Clearance application. On successful payment, system

generates the:


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• Application reference number

• Printable registration form

• Payment receipt


5. The PoE processes the application.

6. If the PoE approves the application, electronic emigration clearance is granted to the emigrant.

A system generated SMS and email is sent to the Emigrant informing of approval. At the end of

day, a consolidated email is sent to your email ID informing of the applications, filed by you,

approved during the day.

If your application is rejected by the PoE, a system generated SMS

and email is sent to the Emigrant informing of rejection. At the end

of day, a consolidated email is sent to your email ID informing of the

applications, filed by you, rejected during the day.

The following table details the description of the fields in the Emigration Clearance form. The fields are


Table 28: Emigration Clearance Form Field Reference Table


1. Job ID Enter the job ID against which you want to recruit the

emigrant.

2. Passport Number Enter the emigrant passport number whom you want to

recruit.

3. Job ID Code N.A. in case of recruitment through RA.

4. Name Enter the emigrant’s name as per what is mentioned in the

passport.

5. Passport Type Enter the emigrant’s passport type as per what is mentioned

in the passport.

6. Date of Expiry Enter the emigrant’s passport expiry date as per what is

mentioned in the passport.

7. Date of Issue Enter the emigrant’s passport issue date as per what is


8. Place of Issue Enter the place of issue of the emigrant’s passport as per

what is mentioned in the passport.

9. Date of Birth Enter the emigrant’s date of birth as per what is mentioned in

the passport.

10. Gender Enter the emigrant’s gender as per what is mentioned in the

passport.

11. Fathers Name Enter the emigrant’s father’s name as per what is mentioned

in the passport.

Address as per passport

12. Address Line 1 Enter the emigrant’s address line 1 as per what is mentioned

in the passport.


in the passport.


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14. City / Town / Village Enter the emigrant’s city / town / village as per what is


15. State / UT Select the emigrant’s state as per what is mentioned in the

passport from the drop down menu.

16. District Enter the emigrant’s district as per what is mentioned in the

passport.

17. Country Display field. The eMigrate system auto populates India in this

field.

18. Postal / Pin Code Enter the emigrant’s pin code as per what is mentioned in the

passport.

Visa Details

19. Block Visa Number Display Field. The eMigrate system displays the details as

entered by you during entering employer and demand details.

20. Visa Number

Enter the VISA details of the Emigrant

21. Date of Issue

22. Date of Expiry

23. Place of Issue

24. Visa Type

Insurance Details

The following details have to be filled only if the emigrant has a ECR type of passport.

25. Policy Number Enter the emigrant’s PBBY number.

26. Insurance Agency Select the insurance agency name from the drop down menu.

27. Effective from Select the date from which PBBY insurance policy is valid.

28. Sum Insured For Enter the sum for which the emigrant is insured for.

Personal Details

29. Marital Status

Select the marital status of the emigrant from the drop down

menu options:

• Single

• Married

• Separated

• Divorced

30. Educational

Qualification

Display field. The eMigrate system auto selects Below 10th

Std for ECR passport holders.

31. Place of Birth Enter the emigrant’s place of birth.

Number of Dependants

32. Spouse Enter the number as appropriate.

33. Parents Enter the number as appropriate.

34. Children Enter the number as appropriate.

35. Siblings Enter the number as appropriate.

36. Total Number

of Dependants

Display field. The eMigrate system displays the summation of


37. NRI / PIO / OCI

Status

Blank field.

38. UID Enter the Aadhar card number of the emigrant if available.

Address in India


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39. Whether Present

Address is Same as

in Passport?


• Yes

• No

40. Emigrant’s Present

Address Details

If the previous field is selected as Yes, the eMigrate system

displays the fields from the values entered in the previous

screen.

If the previous field is selected as No, enter the emigrant’s

present address details.

Phone Number

41. Landline Enter the emigrant’s landline number.

42. Mobile Enter the emigrant’s mobile number.

43. Email Enter the emigrant’s email id.

Details of contact person in emergency (in India)

44. Name Enter the contact person’s name.

45. Relationship Select the contact person’s relationship with the emigrant


46. Others Enter the contact person’s relationship with the emigrant if

Others is chosen in the field above.

47. Address Enter the contact person’s address.

Phone Number

48. Landline Enter the contact person’s landline number.

49. Mobile Enter the contact person’s mobile number.

50. Email Enter the contact person’s email id.

Travel Details

51. Purpose of Travel Display field. The eMigrate system displays Employment.

52. Destination Country Display field. The eMigrate system displays the field.

53. Date of Boarding Enter the date when emigrant will board the flight to

destination country.

54. Port of Departure Enter the departure city name.

55. Port of Final

Destination Enter the destination city / country name.

56. Flight Number Enter the emigrant’s flight number.

Details of Contact Person in Destination Country

57. Name

By default system displays the Employer’s Name.

If you want to enter some other value, delete the default value

and enter the concerned contact person’s name.

58. Relationship By default Employer is selected. If you have changed the

above field, then select the appropriate option.

59. Others Enter the contact person’s relationship with the emigrant if


60. Address

By default system displays the Employer’s operational office address. If you want to enter some other value, delete the default value

and enter the concerned contact person’s address.

Phone Number

61. Landline Enter the contact person’s landline number.


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62. Mobile Enter the contact person’s mobile number.

63. Email Enter the contact person’s email id.

Employment Details

64. Employer Name Display Field. The eMigrate system displays the details as


65. Country of

Deployment

Display Field. The eMigrate system displays the details as


66. Address Display Field. The eMigrate system displays the details as


67. Job Category Display Field. The eMigrate system displays the details as


68. Job Designation Display Field. The eMigrate system displays the details as


69. Currency Display Field. The eMigrate system displays the details as


70. Salary Amount or

Salary Range



71. Contract Period Display Field. The eMigrate system displays the details as


72. Probation Period Display Field. The eMigrate system displays the details as


73. Daily Working Hours Display Field. The eMigrate system displays the details as


Monthly Salary

74. Currency Display Field. The eMigrate system displays the details as


75. Amount Display Field. The eMigrate system displays the details as


Facilities Provided by Employer / Project Exporter in addition to Monthly Salary

76. Whether free food is

provided?



77. If No, Allowance

Value



78. Whether free

accommodation is

provided?



79. If No, Allowance

Value



80. Whether Overtime

Allowance is Payable

as per Local Labour

Law?



81. If Yes, Allowance

Value



82. Whether Visa fee is

Provided by the




88

Employer?

83. Whether leave

benefits are provided

as per local labour

law?



84. Whether Paid Leave

is Provided



85. If Yes, Leave Details Display Field. The eMigrate system displays the details as


86. Whether To and Fro

Airfare is provided?



87. Whether Insurance

facility is Provided?



88. If Yes, Insurance

Details



89. Whether Free Medical

Facility is Provided?



90. If Yes, Medical

Facility Details



91. Whether

Transportation

facility is provided?



92. Details of Mode of

Settlement of Dues



93. Have Provision in

Regard to Disposal

or Transportation of

Dead Body of

Emigrants to India?



94. Any Other

Facility Provided?



95. If Yes, Give Details Display Field. The eMigrate system displays the details as


Documents



4) Make Bulk Payment

In case you have saved multiple Emigration Clearance applications as draft, you can make a consolidated

payment for all such applications.

This section covers the process of making bulk payment for multiple Emigration Clearance applications.

Before reading the process steps, ensure that the process pre requisites are met.

Pre-requisites:


89

You have saved multiple Emigration Clearance applications as draft during Applying for Emigration

Clearance.

Process steps:


make bulk payment for multiple Emigration Clearance applications:


2. Go to Services -> Make Bulk Payment. The make bulk payment form appears.

Figure 51: Make Bulk Payment Screen 1

3. Select the Emigration Clearance applications for which you want to make bulk payment and click

Add to Payment.

4. Make the online payment for the selected Emigration Clearance applications. On successful

payment, system generates the:

• Application reference numbers for all applications

• Printable registration forms for all applications

• Consolidated Payment receipt


5. The PoE processes the applications.

6. If the PoE approves the applications, electronic emigration clearance is granted to each emigrant.

System generated SMS and email is sent to each Emigrant informing of approval. At the end of

day, a consolidated email is sent to your email ID informing of the applications, filed by you,

approved during the day.

If any of your application is rejected by the PoE, a system generated SMS and email is sent to the respective Emigrant informing of rejection. At the end of day, a consolidated email is sent to your email ID informing of the applications, filed by you, rejected during the day..

5) Applying for Emigration Clearance Cancellation

Emigration Clearance can be cancelled if the emigrant has not travelled abroad.

This section covers the process of Applying for Emigration Clearance cancellation. Before reading the

process steps, ensure that the process pre requisites are met and copies of the Prescribed


Pre-requisites:


90

• The emigrant whose registration is to be cancelled should not have

travelled abroad.

• The visa of the emigrant should be valid. Prescribed documents:

The emigrant’s passport is required to be submitted at the jurisdictional PoE office. (The Ministry may

notify a document from time to time. For latest information, please contact your jurisdictional PoE

office) Process steps:


apply for emigrant cancellation:


2. Go to Services -> Cancel Emigration Clearance. The Cancel Emigration Clearance form opens.

Enter the Passport Number of the emigrant, or the Job ID for which you want to apply for

Emigration Clearance cancellation and click Validate. The system displays the Emigration

Clearance details.

3. Select the row containing the details, enter Reason for Cancellation, upload the Cancellation

Request Document and click Submit.

Figure 52: Applying for Emigrant Cancellation Screen



4. Submit the emigrant passport at the jurisdictional PoE office.

5. The PoE processes the application on the eMigrate system.

6. If the PoE approves the application, a system generated email is sent to your email id informing of the

approval.

If your application is rejected by the PoE, a system generated email is sent to you informing of the rejection.

The following table details the description of the fields in the Emigration Clearance cancellation form. The

fields are mentioned in the order in which they appear in the form (top to bottom).


91

Table 29: Emigration Clearance Cancellation Form Field Reference Table


1. Passport Number Enter the emigrant passport number.

2. Job ID Enter the Job ID against which the emigrant is registered.

3. Application Submission

Date Display Field. The eMigrate system displays the field.

4. Emigrant Name Display Field. The eMigrate system displays the field.

5. Country Display Field. The eMigrate system displays the field.

6. Reason of

Cancellation

Enter the reason why you want to apply for Emigration

Clearance cancellation.

5.2. With Employer Registration

In this scenario, the registered Employer accesses the eMigrate system, assigns a demand

electronically to the RA through the eMigrate system, generates Demand Letter and Power of

Attorney through the eMigrate system and forwards the documents to the RA.

The following business processes are applicable in this scenario:

• Acknowledging demand from employer

• Applying for interview/advertisement

• Entering identified emigrant details for visa arrangement by employer

• Applying for Emigration Clearance

• Make Bulk Payment (in case you want to make a consolidated payment of Emigration Clearance

fee for multiple Emigration Clearance applications)

• Applying for Emigration Clearance cancellation

1) Acknowledging Demand from Employer

An employer uses the eMigrate system to raise demand. If the mode of recruitment is through a RA,

the employer assigns an approved demand to a particular RA on the eMigrate system. The RA has to

acknowledge the same on the eMigrate system.

This section covers the process of acknowledging demand from employer. Before reading the process

steps, ensure that the process pre requisites are met and copies of the prescribed documents are

available.

Pre requisites:

An accredited employer has assigned an approved demand to you on the eMigrate system.


The soft copies of the following documents are required to be uploaded while filling the online demand

acknowledgement form:

1. Demand letter signed by the employer and RA

2. Power of attorney signed by the employer

(Not mandatory in case employer country is kingdom of Saudi Arabia)

3. In case employer country is kingdom of Saudi Arabia:

• e-wakala signed by employer

• Affidavit that e-wakala submitted are genuine and relevant to submission

• Copy of identity card issued by Saudi consulate (if not uploaded earlier)



92





Process steps:


acknowledge demand from employer:


2. Go to Services -> Acknowledge Demand (With Employer Registration). The Acknowledge

Demand form appears.


Figure 53: Acknowledging Demand from Employer Screen

System validates the data entered. On successful validation, system creates the Job IDs and

update the demand status to ‘Active’.

The following table details the description of the fields in the acknowledge demand form. The fields are


Table 30: Acknowledging Demand from Employer Form Field Reference Table


1. Recruiting Agent ID Display field. This field is auto populated by the eMigrate

system.

2. Recruiting Agent Name Display field. This field is auto populated by the eMigrate

system.

3. Demand ID Display field. This field is auto populated by the eMigrate

system.

4. Employer Name Display field. This field is auto populated by the eMigrate

system.

5. Country Display field. This field is auto populated by the eMigrate

system.

6. Vacancies Display field. This field is auto populated by the eMigrate

system.

7. Approval Date Display field. This field is auto populated by the eMigrate


93

system.

8. Expiry Date Display field. This field is auto populated by the eMigrate

system.

9. I confirm acceptance of

Demand Select the option for accepting the demand.

Documents



2) Applying for Interview/Advertisement Permission

The process is same as mentioned under Applying for Interview / Advertisement permission detailed under

‘Without Employer Registration’ Scenario at section 5.1.2).

3) Entering Identified Emigrant Details for Visa Arrangement by

Employer

RA informs the employer about identified emigrants through the eMigrate system. The employer then

proceeds to arrange visa for the identified emigrants.

This section covers the process of entering identified emigrants details. Before reading the process


available.

Pre requisites:

You cannot enter information about an emigrant in the following cases:

o If less than 6months are left for the emigrant’s passport to expire.

o If age of a female emigrant is less than 30years of age and has an ECR type of passport.

(you can apply for a special permission to MEA-OED in case you want to enter such

information)

o If age of an emigrant is less than 18years of age.






Process steps:


enter identified emigrant details:


2. Go to Services -> Enter Identified Emigrant Details (With Employer Registration). The Enter

Identified Emigrant Details form appears.


94

Figure 54: Entering Identified Emigrant Details Screen

The following table details the description of the fields in the entering identified emigrant details form. The

fields are mentioned in the order in which they appear in the form (top to bottom).

Table 31: Entering Identified Emigrant Details Form Field Reference Table



emigrant.

2. Passport Number Enter the emigrant’s passport number whom you want to

recruit.

3. Name Enter the emigrant’s name as per what is mentioned in the

passport.

4. Passport Type Select the emigrant’s passport type, as per what is mentioned

in the passport, from the drop down menu.

5. Date of Expiry Enter the emigrant’s passport expiry date as per what is


6. Date of Issue Enter the emigrant’s passport issue date as per what is


7. Place of Issue Enter the place of issue of the emigrant’s passport as per

what is mentioned in the passport.

8. Date of Birth Enter the emigrant’s date of birth as per what is mentioned in

the passport.

9. Gender Select the emigrant’s gender, as per what is mentioned in the

passport, as Male or Female.

10. Father’s Name Enter the emigrant’s father’s name as per what is mentioned

in the passport.

Address as per passport


in the passport.


in the passport.

13. City / Town / Village Enter the emigrant’s city / town / village as per what is


3. Fill the online form and click Save .


95

14. State / UT Select the emigrant’s state as per what is mentioned in the

passport from the drop down menu.

15. District Enter the emigrant’s district as per what is mentioned in the

passport.

16. Country Display field. The eMigrate system auto populates India in this

field.

17. Postal / Pin Code Enter the emigrant’s pin code as per what is mentioned in the

passport.

4) Applying for Emigration Clearance

After the visa(s) for the identified emigrant(s) have been arranged, RA proceeds to apply for Emigration

Clearance on the eMigrate system.

This section covers the process of Applying for Emigration Clearance. Before reading the process steps,


Pre requisites:

The employer has sent you the following

documents: o Signed employment

contract(s) o

Paper visa(s)/stamped visa(s) for emigrant(s)


The soft copies of the following documents are required to be uploaded while filling the online Emigration

Clearance form:

1. Individual employment contract for each emigrant.

2. Copy of the first and last page of passport.

3. Photograph of each emigrant.

4. If emigrant is a female, age is less than 30years and passport is ECNR type-then a copy of emigrant’s

highest educational certificate.

5. If employer’s country is UAE, then contract signed with Ministry of Labour, UAE.

6. In case UID is available, a copy of the aadhar card.

7. Copy of VISA.

8. Copy of PBBY policy.

9. If employer’s country is Libya, then a copy of Rs 20 lakhs life insurance policy.

10. Affidavits as applicable.






Process steps:


apply for Emigration Clearance:



96

2. Go to Services -> Apply for Emigration Clearance -> With Employer Registration. The

Emigration Clearance Form opens.






97


4. On each page of the form, click Save & Next to move to the next page. The following confirmation





98


5. Do one of the following:

If you want to make bulk payment for multiple applications, click Save as Draft. The

details you entered in the application are saved by the system. You can make bulk

payment for such saved applications by going to Services -> Make Bulk Payment.

Otherwise if you want to make individual payment for each application, click Make Payment.

6. Make the online payment for Emigration Clearance. On successful payment, system generates the:

• Application reference number

• Printable registration form

• Payment receipt


7. The PoE office processes the application.

8. If the PoE approves the application, electronic emigration clearance is granted to the emigrant. A

system generated SMS and email is sent to the Emigrant informing of approval. At the end of day, a

consolidated email is sent to your email ID informing of the applications, filed by you, approved during

the day.

If your application is rejected by the PoE, a system generated SMS and email is sent to the Emigrant informing of rejection. At the end of day, a consolidated email is sent to your email ID informing of the applications, filed by you, rejected during the day.

The following table details the description of the fields in the Emigration Clearance form. The fields are


Table 32: Emigration Clearance Form Field Reference Table



99


emigrant.

2. Passport Number Enter the emigrant passport number whom you want to

recruit.

3. Job ID Code N.A. in case of recruitment through RA.

4. Name Display Field. The eMigrate system displays the emigrant’s

name as saved against the Job ID.

5. Passport Type Display Field. The eMigrate system displays the emigrant’s

passport type as saved against the Job ID.

6. Date of Expiry Display Field. The eMigrate system displays the date of expiry

of emigrant’s passport as saved against the Job ID.

7. Date of Issue Display Field. The eMigrate system displays the date of issue

of emigrant’s passport as saved against the Job ID.

8. Place of Issue Display Field. The eMigrate system displays the place of

issue of emigrant’s passport as saved against the Job ID.

9. Date of Birth Display Field. The eMigrate system displays the emigrant’s

date of birth as saved against the Job ID.

10. Gender Display Field. The eMigrate system displays the emigrant’s

gender as saved against the Job ID.

11. Father’s Name Display Field. The eMigrate system displays the emigrant’s

father’s name of birth as saved against the Job ID.

Address as per

passport

12. Address Line 1

Display Fields. The eMigrate system displays the emigrant’s

address details as saved against the Job ID.

13. Address Line 2

14. City / Town / Village

15. State / UT

16. District

17. Country

18. Postal / Pin Code

Visa Details

19. Block Visa Number Display Field. The eMigrate system displays the details as

entered by the employer.

20. Visa Number Display Field. The eMigrate system displays the details as


21. Date of Issue Display Field. The eMigrate system displays the details as


22. Date of Expiry Display Field. The eMigrate system displays the details as



23. Place of Issue Display Field. The eMigrate system displays the details as


24. Visa Type Display Field. The eMigrate system displays the details as


Insurance Details

25. Policy Number Enter the emigrant’s PBBY number.


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26. Insurance Agency Select the insurance agency name from the drop down menu.

27. Effective from Select the date from which PBBY insurance policy is valid.

Personal Details

28. Marital Status

Select the marital status of the emigrant from the drop down menu options:

• Single

• Married

• Separated

• Divorced

29. Educational

Qualification

Display field. The eMigrate system auto selects Below 10th

Std for ECR passport holders.

30. Place of Birth Enter the emigrant’s place of birth.

Number of Dependants

31. Spouse Enter the number as appropriate.

32. Parents Enter the number as appropriate.

33. Children Enter the number as appropriate.

34. Siblings Enter the number as appropriate.

35. Total Number

of Dependants

Display field. The eMigrate system displays the summation of


36. NRI / PIO / OCI

Status

Blank field.

37. UID Enter the Aadhar card number of the emigrant if available.

Address in India

38. Whether Present

Address is Same as

in Passport?


• Yes

• No

39 Emigrant’s

Present Address

Details

If the previous field is selected as Yes, the eMigrate system

displays the fields from the values entered in the previous screen.

If the previous field is selected as No, enter the emigrant’s

present address details.

Phone Number

40 Landline Enter the emigrant’s landline number.

41 Mobile Enter the emigrant’s mobile number.

42 Email Enter the emigrant’s email ID.

Details of contact person in emergency (in India)

43 Name Enter the contact person’s name.

44 Relationship Select the contact person’s relationship with the emigrant


45 Others Enter the contact person’s relationship with the emigrant if


46 Address Enter the contact person’s address.

Phone Number

47 Landline Enter the contact person’s landline number.

48 Mobile Enter the contact person’s mobile number.

49 Email Enter the contact person’s email ID.

Travel Details


101

50 Purpose of Travel Display field. The eMigrate system displays Employment.

51 Destination Country Display field. The eMigrate system displays the field.

52 Date of Boarding Enter the date when emigrant will board the flight to

destination country.

53 Port of Departure Enter the departure city name.


54 Port of Final

Destination Enter the destination city / country name.

55 Flight Number Enter the emigrant’s flight number.

Details of Contact Person in Destination Country

56 Name Enter the contact person’s name.

57 Relationship Select the contact person’s relationship with the emigrant


58 Others Enter the contact person’s relationship with the emigrant if


59 Address Enter the contact person’s address.

Phone Number

60 Landline Enter the contact person’s landline number.

61 Mobile Enter the contact person’s mobile number.

62 Email Enter the contact person’s email ID.

Employment Details

63 Company Name Display field. The eMigrate system displays the field.

64 Country of

Deployment

Display field. The eMigrate system displays the field.

65 Period of Contract /

Deployment Display field. The eMigrate system displays the field.

66 Job Category Display field. The eMigrate system displays the field.

67 Job Designation Display field. The eMigrate system displays the field.

68 Address Display field. The eMigrate system displays the field.

Monthly Salary

69 Currency Display Field. The eMigrate system displays the details as

entered by the Employer.

70 Amount Display Field. The eMigrate system displays the details as


Facilities Provided by Employer / Project Exporter in addition to Monthly Salary

71 Whether free food is

provided?



72 If No, Allowance Value Display Field. The eMigrate system displays the details as


73 Whether free

accommodation is

provided?



74 If No, Allowance Value Display Field. The eMigrate system displays the details as



102

75 Whether Overtime

Allowance is Payable

as per Local Labour

Law?



76 If Yes, Allowance

Value



77 Whether Visa fee is

Provided



78 Whether Paid Leave is

Provided



79 If Yes, Leave Details Display Field. The eMigrate system displays the details as


80 Whether Weekly Off is

Provided?



81 Whether To and Fro

Airfare is provided?



82 Whether Insurance

facility is Provided?




83 If Yes, Insurance

Details



84 Whether Free Medical

Facility is Provided?



85 If Yes, Medical Facility

Details



86 Please Specify

Working Details



87 Work Timings Display Field. The eMigrate system displays the details as


88 Details of Mode of

Settlement of Dues



89 Have Provision in

Regard to Disposal

or Transportation of

Dead Body of

Emigrants to India?



90 Any Other Facility

Provided?



91 If Yes, Give Details Display Field. The eMigrate system displays the details as


Documents

92 Upload Upload the required documents as per the Prescribed



103

5) Make Bulk Payment

The process is same as mentioned in Make Bulk Payment process detailed under ‘Without Employer

Registration’ Scenario at section 5.1.4).

6) Applying for Emigration Clearance Cancellation

The process is same as mentioned in Applying for Emigration Clearance Cancellation process detailed

under ‘Without Employer Registration’ Scenario at section 5.1.5).

6. Administration Related Processes

RAs can apply for additional user ID for their employees and also register/update DSC against their ID.

All such processes are the administration related processes.

This chapter covers the following business processes in detail:

• Applying for addition user ID for employee

• De-activating employee user ID

• Acquiring and Registering a Digital Signature Certificate (DSC) Updating DSC

6.1. Applying for Additional User ID for Employee

Apart from the RA ID, you can apply for at most two more additional user IDs for your employees to access

the eMigrate system.

This section covers the process of applying for additional user ID for employee. Before reading the

process steps, ensure that the process pre requisites are met and copies of the Prescribed


Pre requisites:

You cannot apply if you already have two additional user IDs.






Process steps:

Please follow the below mentioned steps to apply for additional user ID:


2. Go to Administration -> Apply for Additional User ID. The Apply for Additional User ID form opens.

3. Fill the Additional User ID form. Click Add To List. The system adds a row, of the details you entered,

in the Employee List.

If you don’t have any other active Employee User ID and want to apply for the second user ID, you

can fill the form again in the similar manner.


104

After the employee details are added in the Employee List, click Submit.

Figure 62: Applying for Additional User ID Screen

On successful submission of application, system auto approves the application and displays a

confirmation message . The Employee user credentials are sent to your registered email ID.

The following table details the description of the fields in the applying for additional user ID form. The fields


Table 33: Addition User ID Form Field Reference Table


1. First Name Enter the first name of the employee.

2. Last Name Enter the last name of the employee.

3. PAN Enter the PAN card number of the employee.

4. UID Enter the Aadhar card number of the employee.

5. Date of Birth Enter the date of birth of the employee.

Address of employee

6. Address Line 1 Enter the address line 1 of the employee.

7. Address Line 2 Enter the address line 2 of the employee.

8. City / Town / Village Enter the city / town / village name of the employee.

9. State / UT Enter the State / UT name of the employee.

10. District Enter the District name of the employee.

11. Country Display Field. The eMigrate system displays the field.

12. Postal / Pin Code Enter the pin code of the employee’s address.

13. Email Enter the email id of the employee.

14. Landline Enter the landline number of the employee.

15. Mobile Enter the mobile number of the employee.

16. Reason for

Requesting User ID Enter the reason for requesting User ID.

6.2. De-activating Employee User ID

You may want to deactivate an employee user ID if the employee is not continuing service in your company.


105

This section covers the process of de-activating employee user ID. Before reading the process steps,


Pre requisites:

Only a Managing Director / Managing Partner / Proprietor can make this request






Process steps:

Please follow the below mentioned steps to de-activate the employee user ID:


2. Go to Administration -> Deactivate Employee User ID. The Deactivate Employee User ID

screen appears.

Figure 63: De-activating Employee User ID Screen 1

A confirmation screen appears.

4. Click OK. The selected ID is de-activated by the system.

The following table details the description of the fields in the de-activating employee user ID form. The fields


Table 34: De-activating Employee User ID Form Field Reference Table


1. First Name Enter the first name of the employee.

2. Last Name Enter the last name of the employee.

3. Date of Birth Enter the date of birth of the employee.

6.3. Acquiring and Registering a Digital Signature Certificate (DSC)

You require a Digital Signature Certificate (DSC) along with your user ID to log on the eMigrate system.

Each recruiting agent user ID is linked to a unique DSC.

3. Click Deactivate against the required ID.


106

This section covers the process of acquiring a DSC from a Certifying Authority (CA) and registering

the acquired DSC on the eMigrate system. Before reading the process steps, ensure that the process

pre requisites are met and copies of the prescribed documents are available.

Pre-requisites:

You have received a system generated email for registering the DSC after your application for

a new RC has been approved. Prescribed documents:

As required by the CA from which you are acquiring the DSC.

Process steps:

Please follow the below mentioned steps to acquire and register a new DSC:

1. The DSC can be acquired from below mentioned CAs authorised by the Controller of Certifying

Authorities (CCA):

• Safescrypt - www.safescrypt.com

• Ncode solutions - www.ncodesolutions.com

• E-Mudhra - www.e-Mudhra.com

• IDRBT - idrbtca.org.in

• NIC - nicca.nic.in

You are requested to decide yourself, after going through the above mentioned websites, as to

from which CA the DSC is to be acquired. For the updated list, visit CCA website

http://cca.gov.in/cca/?q=licensed_ca.html

The DSC acquired should have the following specifications:

• Class2 or Class3 type

• Issued to individuals or business organizations

2. After acquiring the DSC, open the URL for registering the DSC mentioned in the system generated

email on approval of your application for a new RC. The Register Digital Certificate form appears.

3. Enter the details required in the form and click Next.

Figure 64: Registering DSC Screen 1

4. Enter the details required in the next screen also, upload the DSC and click Submit.

http://www.e-mudhra.com/










107


eMigrate system validates the data entered and registers the DSC against your RA ID. You can

now log on to eMigrate system using your RA ID and registered DSC.


The following table details the description of the fields in the Register Digital Certificate form. The fields


Table 35: Register Digital Certificate Form Field Reference Table


Screen 1

1. Application Reference

Number Enter the ARN of your RA registration form.

2. Partner ID Enter your RA ID.

3. Organization Name Enter the name of your agency.

4. Service Tax Number Enter the Agency’s service tax number.

5. Website URL Enter the URL of your agency’s website.

6. Password Enter the temporary password you received in the email on

approval of RA registration application.

7. Text Box Enter the text as shown in the captcha image

Screen 2


Number

Display field. The eMigrate system displays this field from the

previous screen.

9. Partner ID Display field. The eMigrate system displays this field from the

previous screen.

10. Organization Name Display field. The eMigrate system displays this field from the

previous screen.

11. Attach Certificate Click DSC. Select the DSC to be registered.

12. Security Question Select a security question which is kept for authentication

purpose in case you want to update your DSC

13. Security Answer Enter the answer for the security question.

6.4. Updating DSC

A DSC is required to be renewed after 1 or 2 years depending on the DSC you have procured.


108

This section covers the process for registering a DSC against a RA ID. Before reading the process


available.



You should have the DSC available for uploading on the system.

Process steps:

To update the DSC linked to your RA ID.


2. Go to Administration -> Update Digital Certificate. The Update DSC form appears.

3. Enter the details required, upload the DSC and click Register.

Figure 67: Updating DSC Screen

eMigrate system validates the data entered and registers the DSC against your RA ID. You can

now log on to eMigrate system using your RA ID and registered DSC.

The following table details the description of the fields in the updating DSC form. The fields are mentioned

in the order in which they appear in the form (top to bottom).

Table 36: Updating DSC Form Field Reference Table


1. Partner ID Display field. The eMigrate system displays the field.

2. Organization Name Display field. The eMigrate system displays the field.

3. Security Question Display field. The eMigrate system displays the field.


TCS MEA-OED Confidential 109

4. Security Answer Enter the answer you had set to the above security question.

5. Text Box Enter the text as shown in the captcha image.

Attachments

6. DSC Browse and upload the new DSC.

7. Reporting & Miscellaneous Processes

You can view information like status of their application, Emigration Clearance application, open jobs

and grievances raised against you by emigrants. Also in case you want to file an appeal with the

Secretary, MEA-OED for review of an order, you have to make online payment of the appeal filing fee.

This chapter covers the following processes in detail:

• Viewing application status

• Viewing Emigration Clearance application

• Viewing open jobs

• Viewing grievances details

• Paying appeal filing fee

• Submit Response Online

• Resubmit Application

7.1. Viewing Application Status

You can view the status of your application through the eMigrate system.

Process steps:

To view the application transaction status:


2. Go to Search -> Track Status. The Track Status form appears.

3. Enter the ARN in the form and click Submit.



Figure 68: Viewing Application Transaction Status Screen 1

The eMigrate system displays the name of the applicant and the application status.

Figure 69: Viewing Application Transaction Status Screen 2

The application status can be any one of the following:

• Under Scrutiny – the application is being scruntinized.

• Under Processing – the application is being processed.

• Approved Inprinciple – the application has been approved

by the MEA-OED official but the RA has to deposit the

required bank guarantee for further processing.

• Approved – the application has been approved by the MEA-

OED official.

• Rejected – the application has been rejected by the MEA-

OED official.

• Open – in case of greivances; if the greivance case has

been registered but not yet addressed.

• Closed – in case of greivances; if the grievance case has

been redressed.

The following table details the description of the fields in the viewing application transaction status

form. The fields are mentioned in the order in which they appear in the form (top to bottom).

Table 37: Viewing Application Transaction Status Form Field Reference Table



Number

Enter the ARN of the application whose status you want to

know.

7.2. Viewing Emigration Clearance Application

You can view all the Emigration Clearance applications submitted by you till date on the eMigrate

system.

Process steps:

To view the Emigration Clearance application:


2. Go to Search -> View Emigration Clearance Application. The View Registration Application

form appears.

3. Select the Start Date and End Date of the period for which you want to view the applications and

click View Applications.



Figure 70: Viewing Emigration Clearance Application Screen 1

The eMigrate system displays the list of the applications in a tabular form.


4. Click on any ARN to open the respective application.




The following table details the description of the fields in the viewing Emigration Clearance application

form. The fields are mentioned in the order in which they appear in the form (top to bottom, or left to

right).

Table 38: Viewing Emigration Clearance Application Form Field Reference Table


1. Start Date Enter the start date of the period for which you want to view

the applications.

2. End Date Enter the end date of the period. The end date should be

within 1 year from the Start Date.

7.3. Viewing Open Jobs

You can view all the open jobs of employer demands acknowledged by you on the eMigrate system.

Process steps:

To view open jobs in an approved demand:


2. Go to Search -> View Open Jobs. The View Open Jobs form appears.

3. Enter any of the following search criteria: Demand ID, Employer’s Country or Start Date for

searching for open jobs and click Submit. The system displays the list of open jobs in a tabular

form.



Figure 73: Viewing Open Jobs Screen 1

Figure 74: Viewing Open Jobs Screen 2

The following table details the description of the fields in the Viewing Open Jobs form. The fields are

mentioned in the order in which they appear in the form (top to bottom, or left to right).

Table 39: Viewing Open Jobs Form Field Reference Table


1. Demand ID Enter the Demand ID if you want to search for open jobs

linked to the demand id.

2. Country Enter the destination country if you want to search for open

jobs linked to a particular destination country.

3. Start Date Enter the date from which you want to search for open jobs.

7.4. Viewing Grievances Details

You can view details of grievances raised against your firm by the emigrants on the eMigrate system.

Process steps:

To view grievance details:




2. Go to Search -> View Grievances Details. The View Grievances screen appears. The eMigrate

system displays the list of grievances raised against your firm.

Figure 75: Viewing Grievances Screen 1

3. Click on any Grievance Reference Number to open the respective grievance details.

Figure 76: Viewing Grievances Screen 2

7.5. Paying Appeal Filing Fee

If you want to file an appeal with the Secretary, MEA-OED for review of an order, you have to make

online payment of the appeal filing fee.

Process steps:

To pay appeal filing fee:




2. Go to Services -> Miscellaneous Fee Payment. The Pay Fee screen appears.


4. Make the online payment through the payment gateway.

5. On successful payment, system generates: Payment Reference Number Printable

Payment Receipt

Table 40: Paying Appeal Filing Fee Field Reference Table


1. Application Type Select Appeal from the drop down menu

2. ARN Enter the ARN of the application for which you want a review

3. Process Type Display field. The eMigrate system displays this field based

on the ARN entered.

4. RA ID Display field. The eMigrate system displays the field based

on the ARN entered.

5. RA Name Display field. The eMigrate system displays the field based

on the ARN entered.

7.6. Submit Response Online

If you receive a correspondence from MEA-OED through the system, you can submit your response

through the system.

Process steps:

To submit response online:


2. Go to Services -> Submit Response (Query from PoE / PGoE Office). The Submit Response

online form appears.

3. Click the ARN against which you want to submit response. The correspondence details open.

4. Enter the response in the text box, upload any optional attachment and click Submit.

7.7. Resubmit Application

In case PoE sends back your application for resubmission, you receive an email containing the ARN of

the application for which resubmission is required. You resubmit the application through the system.

Process steps:

To submit response online:


2. Go to Services -> Resubmit Application (Ammendments suggested by PoE Office). The

Resubmit Application form appears.

3. Enter the ARN of the application for which resubmission is required.

4. Update the highlighted fields, upload documents if required and click Submit.

8. Appendix A: Glossary



A Employer Registration

Mandatory process for employers who want to

recruit Indian emigrants, under which the

Indian Mission in the employers country will

verify the employer’s credibility and

genuineness.

Act Refers to the Emigration Act, 1983

Application Reference

Number (ARN)

A unique number generated by the eMigrate

system for each online application filed on it.

C Certifying Authority (CA)

Any company authorised by the CCA to issue

DSCs to the end users.

Controller of Certifying Authority

(CCA)

Statutory body responsible for authorizing

companies as certifying authorities.

D Demand

Category-wise, skill-wise, number of workers

required by the employers for being employed

in their establishment. This includes

description of job specifications and salary

offered.

Departure Card

Mandatory form which needs to be filled and

deposited at the Immigration Check Post at

the International Airport before an emigrant

leaves the country.

Digital Signature Certificate (DSC)

An electronic key for digitally signing

documents on the computer.

E Emigrant

Any citizen of India who intends to depart out

of India for taking up employment in any

country outside India.

eMigrate System

The web based IT system connecting all

stakeholders involved in the emigration

lifecycle on a single electronic platform.

Emigration Clearance (EC)

Mandatory clearance required from PoE, for

emigrants having ECR passports and going to

any notified country for a job.

Emigration Clearance Not

Required (ECNR) Passport without an ECR stamp.



Emigration Clearance

Required (ECR)

Stamp on passport indicating emigration

clearance is mandatory if the passport holder

has to go for a job to any of the notified

country.

Employment Contract

Legal document containing the terms and

conditions of the employment along with

detailed salary structure, allowances etc.

offered by the

employer to the emigrant.

e-Wakala

An electronic authorization slip issued to Saudi

employers from Ministry of Foreign Affairs,

Saudi Arabia.

N Non Notified Countries All countries other than notified countries.

Non Resident Indian (NRI)

An Indian Citizen who stays abroad for

employment/carrying on business or vocation

outside India or stays abroad under

circumstances indicating an intention for an

uncertain duration of stay abroad is a non-

resident.

Notified Countries

Countries which are perceived to be less labor

friendly and emigration wherein is subjected to

extra checks.

O Overseas Citizen of India (OCI)

PIOs of certain categories, who migrated from

India and acquired citizenship of a foreign

country other than Pakistan and Bangladesh,

who are eligible for grant of overseas

citizenship of India as long as their home

countries allow for dual citizenship in some

form or the other under their local laws.

P Partners

Stakeholders envisaged to be partnering with

MEAOED under the new scheme of business

processes. These include recruiting agents,

enrollment agents, employers and project

exporters.



Person of Indian Origin (PIO)

“Persons of Indian Origin” means a foreign

citizen (not being a citizen of Pakistan,

Bangladesh and other countries as may be

specified by the Central

Government from time to time) if,

a. The citizen at any time held an Indian

passport; or

b. The citizen or either of the citizen’s

parents or grand parents or great grand

parents was born in and permanently resident

in India as defined in the Government of India

Act, 1935 and other territories that became

part of India. However, this will exclude any

person who was or whose either parents or

grand parents or great grand parents were at

any time a citizen of Afghanistan, Iran, Bhutan,

China, Nepal, Bangladesh, Pakistan and Sri

Lanka.

c. The citizen is a spouse of a citizen of

India or a person of Indian origin covered

under (i) or (ii) above. However, if the spouse

is holding passport

of a SAARC country, China, Iran and

Afghanistan, they are not eligible for grant of

PIO.

Pravasi Bhartiya Bima Yojna

(PBBY)

Insurance policy exclusively for ECR passport

holders going to any notified country for a job.

Protector General of

Emigrants (PGoE)

Statutory authority responsible for enforcing the

Emigration Act, 1983.

Protector of Emigrants (PoE)

Statutory authority under the supervision and

control of Protector General of Emigrants for

enforcing the Emigration Act, 1983.

R Recruiting Agent (RA)

Person/ agency engaged in the business of

overseas recruitment in India on behalf of an

employer.

Registrar of Companies (RoC) Statutory authority responsible for registering

companies under the Companies Act, 1956.

Registrar of Firms (RoF) Statutory authority responsible for registering

partnerships under the Partnership Act, 1932.



Registration Certificate (RC) Certificate issued by MEA-OED to all RAs on

approval of their registration applications.

U UID The unique 12 digit Aadhar card number of the

applicant.

9. Appendix B: FAQs

Q1. Which is my jurisdictional PoE office?

Ans. The list of all PoE offices along with the states under their jurisdictional is mentioned in the

following table:

# PoE Jurisdictional states

1 PoE, Mumbai Maharashtra, Gujarat, Goa

2 PoE, Kolkata Orissa, Bihar, West Bengal, All NE

States

3 PoE, Hyderabad Andhra Pradesh

4 PoE, Cochin

Kerala (all districts except

Thiruvananthapuram, Kollam and

Pathanamthitta)

5 PoE, Chennai Tamilnadu, Karnataka

6 PoE, Chandigarh Punjab, Haryana, Chandigarh, HP,

J&K

7 PoE, Jaipur Rajasthan

8 PoE, New Delhi Delhi, MP, Chattisgarh,

9 PoE,

Thiruvanathapuram

Kerala (Thiruvananthapuram, Kollam

and

Pathanamthitta districts)

10 PoE Rae Bareli Uttaranchal, Uttar Pradesh

Q2. I cannot log on to the eMigrate system .

Ans. It can be due to any of the following reasons:

• Incorrect User Name

• Unregistered DSC

• Expired DSC

• Registration Suspended

Q3. An error message-‘Contact System Administrator’ has occurred.

Ans. Please email the error details along with the screenshot containing URL and timestamp to

[email protected].

Q4. My DSC is lost/stolen/compromised.



Ans. Please acquire a new DSC from any CA and contact the system admin for instructions on

registering the DSC against your RA ID on the eMigrate system.

Q5. Online payment is applicable for which all applications?

Ans. The fee which have to be paid online are:

• RA registration application fee

• RA renewal fee

• PE permit fee

• Emigration Clearance fee

• Any other fee notified by the Ministry from time to time

Q6. What is an ARN?

Ans. ARN stands for application reference number. Each application you file online to MEA-OED,

through the eMigrate system, has a unique ARN. The format of the ARN is PT<Sequence Number>

ex PT2876, PT96498 etc.

Q7. I do not have all the Prescribed documents for applying for a new RC. Can I apply without some of

the prescribed documents?

Ans. No, all the prescribed documents are required.

Q8. What is a Digital Signature Certificate (DSC)? What is it used for?

Ans: A DSC is an electronic key used for ensuring source authentication, data integrity and ensuring

non-repudiation of digitally signed documents.

Once your application for a new RC is approved by the PGoE, you can log on to the eMigrate system.

For all services of MEA-OED, you have to apply online through this portal. For accessing this system,

you require your RA ID (which is your username) and a DSC (which is your password).

Q9. I do not have a DSC.

Ans: You have to buy a DSC from a certifying authority (CA). The DSC can be acquired from any of

the CAs authorised by the Controller of Certifying Authorities (CCA):

• Safescrypt - www.safescrypt.com

• Ncode solutions - www.ncodesolutions.com

• E-Mudhra - www.e-Mudhra.com

• IDRBT - idrbtca.org.in

• NIC - nicca.nic.in

You are requested to decide yourself, after going through the above mentioned websites, as to from

which CA the DSC is to be acquired. For the updated

list, visit CCA website http://cca.gov.in/cca/?q=licensed_ca.html The

DSC acquired should have the following specifications:

• Class2 or Class3 type

• Issued to individuals or business organizations

Q11. I have acquired a DSC. How to use it?

Ans: To register the acquired DSC on the eMigrate system:



1. Open the URL for registering the DSC mentioned in the system generated email on approval

of your application for a new RC.

2. Enter the details required, upload the DSC and click Register.

3. eMigrate system validates the data entered and registers the DSC against your RA ID.

You can now log on to eMigrate system internal portal using your RA ID (as username) and registered

DSC (as password).

Q12. I have received an email from the eMigrate system for re-submitting my application. What should

I do?

Ans: If some further clarifications/inputs are required from you, the PoE can send back the application

for re-submission. In such a case, you receive a system generated mail containing instructions for

resubmitting the application along with the required documents.