EMMA BURKE131 Durham Road, Bromley, Kent BR2 0SP | (C) 07912876524 | Burke.el91@gmail.com

summaryI am a passionate individual who is constantly striving for excellence. I have a positive attitude and the willingness tolearn, I also have a determined mentality to succeed and achieve excellence in all that I do. My natural high energyand enthusiasm, coupled with a restless and curious nature, enable me to deal with challenges in a positive mannerand consistently achieve outstanding results. I work well under pressure and respond to instructions in a professionaland efficient manner, ensuring that projects are always delivered to plan. Being extremely organised enables me toplan ahead and provide others direction. I have excellent communication skills that allow me to flourish in a leadershipposition, which can be combined with my ability to work in a team or independently.

skillsExcellent time management skills Customer-orientatedMicrosoft Outlook, Word and Excel Ability to think about situations logically andBrilliant telephone etiquette reasonablyOrganisation/planning skills Good team playerExceptional interpersonal communication Personal qualities which include commitment,Skilled trainer determination, perseverance

Dedicated listener

work historyAssistant Client Service Manager Jun 2014 - CurrentHSBC Bank London

In this job role I manage a portfolio of corporate clients assisting them with their day to day banking needsadvising them on the best procedure and best banking practise.My role is extremely rewarding as I build close relationships with my clients supporting and communicating withthem throughout the business day.It's my duty to meet client satisfaction and resolve any queries, complaints and objections in a timely mannerproviding regular updates.I must ensure that every interaction represents the company's core values and leaving all clients with a firstclass impression of the company.One of my responsibilities is to arrange client visits and meetings so I can provide personal banking assistanceand to enhance their client experience which maintains strong connections.I deal with overseas client queries which allows me to work in conjunction with other departments andcommunicate over the world.I assist with payment investigations, locating missing funds through the different payment channels.I am knowledgeable in SWIFT, BACS and Chaps payments and work with these on a daily basis.Another area I take pride in is having the ability to motivate, train and develop less experienced staff memberswho are able to benefit from my level of expertise.

Cashier - Deputy Cash Manager Feb 2011 - Jun 2014Natwest Bank London

This job role has given me the ability to deal with cash and various financial transactions. This can vary fromdaily customer transactions, till balancing, ATM loading, foreign transactions, transfers and many more processesthat hold a lot of responsibility and trust.Being deputy cash manager has advanced my leadership skills and taking control of situations and my othercolleagues.It's a customer facing role that has enriched my customer service skills and let me build a relationship withmany of them.It has strengthened my confidence in handling difficult people in the correct manner.I'm targeted on product sales and advising customers on products that will help them with their individualfinancial needs. This enables me to help reach the branches income target but also directing customers in theright way to help save them money and let them know about products and offers we have that they may not of

know about.

Business Banking AssistantRoyal Bank of Scotland

I worked closely with business managers processing their accounts.Using advanced spread sheets and internal systems, my IT skills broadened.Kept updated with any development or modifications on the customers accounts.Communicated frequently using email and the telephone.

Floor SupervisorTKMaxx

communication and customer service skills, merchandising and display.

control and work towards exceeding targets.Developed time management and muti-skilling.

educationGCSE:The Ravensbourne SchoolGrades (GCSE and GNVQ);English-AScience-CMaths-BHealth and Social Care-ADesign Technology, Manufacturing -DReligious Education -CICT –B

GNVQ: Beauty Therapy Level Two/Beauty Therapy holistic level threeBromley College of Further and Higher Education

certificationsHealth and Safety in the WorkplaceICA Certificate in AML and Sanctions Compliance

referencesReferences Available on Request.

additional informationFull clean UK Licence.

Jun 2010 - Feb 2011Wimbledon

Feb 2008 - Jun 2010Bromley

2007

2009

I network around different branches and travel around London to other areas to help others

Developed an ability to work under constant pressure whilst maintaining a high degree of

Being floor supervisor gave me management experience that involved day to day planning and I learnt a variety of tasks including salesmanship, sales initiative, new promotions, security,