EMOTIONAL INTELLIGENCE AT

WORK

Presentation for Eurocham Danang Want to know more: www.eqathappinessquotient.com and

from OCTOBER www.equestasia.com.au and my@equestasia.com.ai

Drop me a note: my@eqathappinessquotient.com Follow our leadership blogs on Linkedin

August 2018

Presenter My Holland

▸ MBA (USA), MA (France), BA (France), GCHE (Australia)

▸ Mindfulness (Chánh niệm), EQ (thông minh cảm xúc), Mental Toughness, Neuroscience, Positive Psychology (tích cực tâm lý học)

▸ NSW World Kindness AmbassadorGiao dịch chứng khoán

Tinh thần thép

Thời trang

Khoa học thần kinh

Phong trào tử tế toàn cầu

DNALLOH SMILE

INTELLIGENCE

Feel more powerfulcompetentrational Bigger picture

Feel morerelaxedCasualRelaxed

Job Interview

source: Easterling et al.,1992

Source: Richard Lyn - UK

WORD OF CAUTION IQ: One research only!

STRONG LINK WITH NATIONAL INCOME

Communication - Complex issues - relational issues

WHO IS BUSY? DO YOU HAVE TIME TO THINK? ARE YOU USUALLY CONNECTED WITH YOUR EMOTIONS? HOW ARE YOU? WHAT DO YOU FEEL “NOW”? SHARE WITH THE PERSON NEXT TO YOU

EMOTIONS. A DAILY CHALLENGE… REALLY?

RELEVANCE OF EQ YOU HAVE JUST LOST A CLIENT!!

HOW DO YOU DEFINE EQ? HOW DO YOU PRACTICE EQ-EI AS OF TODAY? SHARE WITH SOMEONE ELSE…

WHAT IS EQ OR EI?

IQ AND EQ

EQ INVOLVES 4 MAJOR SKILLS

▸ The ability to:

▸ perceive emotions

▸ reason with emotions

▸ understand emotions

▸ manage emotions

▸ How we feel is key to performance

▸ Feelings account for 90% of our motivation

▸ Business case for EQ at work:

▸ 20% higher productivity

▸ 20% higher sales

▸ 20% higher profitability

▸ (Gallup, 2017)

CHARACTERISTICS OF HIGH EQ PEOPLE

▸ Manage emotions under pressure

▸ Listen with empathy - people feel heard

▸ Show empathy

▸ Act on feedback

▸ Take responsibility for mistakes

▸ Earn others’ respect for the right reasons

STILL SCEPTICAL ABOUT THE POWER OF EMOTIONS?

I/me > …

You can t do anything right / Failure

This is not how you feel

EQ APPLIED IN YOUR WORKPLACE AND AT HOME

Empathy- Happiness

TOP ISSUES AT WORK?

XX%: issues related to people

XX%: technical challenges

Source: Six Seconds EQ Leaders survey

Dale Carnegie

BULLYING AT WORK

! 34% " 32% # ??

Source: Workplace Bullying Institute, Safe Work Australia

Impact on ‣ creativity ‣ morale in the workplace, ‣ leading to high staff turnover

The Lencioni Pyramid

WORRYING GLOBAL EQ TREND

GLOBAL EQ SCORE PER REGION

Source: Six Seconds EQ 2016

EMOTIONS, INTRINSIC MOTIVATION, EMPATHY

Source: Six Seconds EQ 2016

CONSEQUENTIAL THINKING

EQ TREND

Source: Six Seconds EQ 2016

GLOBAL EQ SCORE PER INDUSTRY

Insurance company: sales (optimism), attrition, stress, happiness

EMOTIONS DRIVE PEOPLE PEOPLE DRIVE PERFORMANCE

Joshua Freedman

EQ AND PERFORMANCE

Source: Six Seconds EQ 2016

YOU CAN IMPROVE YOUR EQ

▸ IQ - Personality - EQ

▸ Coaching, training (HBR, 2013)

▸ Assess your EQ

▸ Work on your EQ detailed score

▸ Understand the relation between mood and productivity

▸ Growth mindset

QUICK TIPS FOR BUILDING TRUST, BETTER RELATIONSHIP: START YOUR MEETING WITH A POSITIVE SHARING LISTEN AND BE INTERESTED IN THE SHARING PUT AWAY YOUR DEVICES

THANK YOU CAM ON NHIEU MERCI

Follow my blogs on Linkedin MY HOLLAND www.eqathappinessquotient.com

New website from October: www.equestasia.com.au

Coaching, training, consulting