Emotional IntelligenceEmotional Intelligence

Dr. Subhashini. PDr. Subhashini. P

Administrative Staff College of IndiaAdministrative Staff College of India

IntelligenceIntelligence

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What lies in IQWhat lies in IQ

Linguistic SkillsLinguistic Skills

Analytical SkillsAnalytical Skills

Spatial OrientationSpatial Orientation

Logical ReasoningLogical Reasoning

Intelligence ExpandedIntelligence ExpandedSocial IntelligenceSocial Intelligence

Theory of Multiple IntelligencesTheory of Multiple Intelligences (Howard Gardner, 1983)(Howard Gardner, 1983)

Linguistic – talent with languageLinguistic – talent with language

Numerical/Logical – talent with math/logicNumerical/Logical – talent with math/logic

Visual/Spatial – visual talentVisual/Spatial – visual talent

Musical – talent with musicMusical – talent with music

Bodily/Physical – talent with movement and co-ordinationBodily/Physical – talent with movement and co-ordination

Interpersonal – social talentInterpersonal – social talent

Intrapersonal – talent for inner control and understandingIntrapersonal – talent for inner control and understanding

Naturalist – talent in relating to natureNaturalist – talent in relating to nature

Era of EQEra of EQ

1990 – term used for the first time1990 – term used for the first time

1996 – popularized by Goleman1996 – popularized by Goleman

Do Emotions Really Matter?Do Emotions Really Matter?

Challenges at Work!Challenges at Work!

Frustrations and DisappointmentsFrustrations and Disappointments

Poor Decision MakingPoor Decision Making

Unhealthy RelationshipsUnhealthy Relationships

Lack of MotivationLack of Motivation

Professional JealousiesProfessional Jealousies

Stress and BurnoutStress and Burnout

Drained Energy LevelsDrained Energy Levels

II the Emotions the Emotions

InformInform

InfluenceInfluence

InspireInspire

Out of control emotionsOut of control emotions

Impair reasoningImpair reasoning (even smart people sometimes (even smart people sometimes act stupidly)act stupidly)

Might lead to chronic emotional problemsMight lead to chronic emotional problems (e.g., clinical depression or chronic anxiety or hostility)(e.g., clinical depression or chronic anxiety or hostility)

What is Emotional Intelligence?What is Emotional Intelligence?

EI indicates a kind of intelligence or skill EI indicates a kind of intelligence or skill that involves the ability to perceive, that involves the ability to perceive,

assess and positively influence one's own assess and positively influence one's own and other people's emotions. and other people's emotions.

From the Research LabFrom the Research Lab

Four times more important than IQ in determining Four times more important than IQ in determining professional success.professional success.Strengthens gregarious ties among people working in Strengthens gregarious ties among people working in groups.groups.Distinguishes top performers from average ones.Distinguishes top performers from average ones.Positive influence on empowerment and creativity.Positive influence on empowerment and creativity.Positive impact on organizational outcomes like ‘work-Positive impact on organizational outcomes like ‘work-group cohesion, appraisals of performance, organizational group cohesion, appraisals of performance, organizational commitment and organizational citizenship.commitment and organizational citizenship.Positively correlated with transformational leadership.Positively correlated with transformational leadership.

ComponentsComponents

Self AwarenessSelf Awareness

Managing EmotionsManaging Emotions

Motivating OneselfMotivating Oneself

EmpathyEmpathy

Social SkillsSocial Skills

Self AwarenessSelf Awareness

How is it important for us to develop self-How is it important for us to develop self-awareness?awareness?

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How much of time do we give for How much of time do we give for understanding ourselves?understanding ourselves?____________________________________________________________________________

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Clear, Tinted or Opaque?Clear, Tinted or Opaque?

Developing Self-AwarenessDeveloping Self-Awareness

Understand your I-think StatementsUnderstand your I-think Statements

Reflect on Encounters When You Are CalmReflect on Encounters When You Are Calm

Seek Input From OthersSeek Input From Others

Keep a Feeling DiaryKeep a Feeling Diary

Mentally Revisit a Distressful SituationMentally Revisit a Distressful Situation

Observe the Impact of Your ActionsObserve the Impact of Your Actions

TUNE IN

Manage EmotionsManage Emotions

How do you manage your emotions?How do you manage your emotions?__________________________________________________________________________

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How is it important to manage positive How is it important to manage positive emotions?emotions?____________________________________________________________________________

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SEE what can be done

Tips to Manage EmotionsTips to Manage Emotions

Let the 3 components of your emotional system Let the 3 components of your emotional system work togetherwork together– ThoughtsThoughts– Physiological ChangesPhysiological Changes– BehaviorsBehaviorsStay Away from Destructive LabelingStay Away from Destructive LabelingMake note of the changes in your arousal state Make note of the changes in your arousal state after an eventafter an eventConvert “automatic thoughts” to “constructive Convert “automatic thoughts” to “constructive inner dialogues”inner dialogues”Use relaxation techniquesUse relaxation techniques

The Pyramid that MattersThe Pyramid that Matters

DirectionDirection

IntensityIntensity

PersistencePersistence

Diff

eren

t Stro

kes

for d

iffer

ent

folk

s

Things change, don’t

they?

You cannot motivate others unless you are motivated yourself

Tips to Motivate YourselfTips to Motivate Yourself

Use Productive Self-CriticismUse Productive Self-CriticismSet a time-lock periodSet a time-lock periodUse appreciationUse appreciationChoose a Good Emotional MentorChoose a Good Emotional MentorMake your Environment HealthyMake your Environment Healthy

EmpathyEmpathy

Why is it important to empathize?Why is it important to empathize?

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How can we empathize with others?How can we empathize with others?

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Developing EmpathyDeveloping Empathy

Attention is the KEYAttention is the KEY

Appreciate the views of othersAppreciate the views of others

Ask, it only takes few wordsAsk, it only takes few words

It is all about Relationships!It is all about Relationships!

Meeting each other’s needsMeeting each other’s needs

Exchanging information about one’s feelings, thoughts Exchanging information about one’s feelings, thoughts and ideasand ideas

Know the relationship boundariesKnow the relationship boundaries

Consider relationship expectationsConsider relationship expectations

Examine your perception of the other personExamine your perception of the other person

Analyze the other person’s perceptions of youAnalyze the other person’s perceptions of you

Examine specific encountersExamine specific encounters

Determine desired relationship outcomesDetermine desired relationship outcomes

Thank YouThank You