Emotional IntelligenceEmotional Intelligence

The Other Side of Smart!The Other Side of Smart!

Resources Resources

The Emotional Intelligence Quick BookThe Emotional Intelligence Quick Book, , Travis Bradberry and Jean Greaves, Travis Bradberry and Jean Greaves, Simon & Schuster, 2005Simon & Schuster, 2005

““What Makes a Leader?”, Daniel What Makes a Leader?”, Daniel Goleman, Harvard Business Review, Goleman, Harvard Business Review, Nov/Dec 1998.Nov/Dec 1998.

What Is It Really?What Is It Really?

Connecting the rational and emotional Connecting the rational and emotional centers of the braincenters of the brain

Thinking about feeling, doing something Thinking about feeling, doing something constructive with feelingsconstructive with feelings

Those who EQ is low…Those who EQ is low…

Overrun by intense emotionsOverrun by intense emotionsMake difficult situations worseMake difficult situations worseUnable to accurately identify emotionsUnable to accurately identify emotions Impulsive Impulsive

Two ModelsTwo Models

Bradberry & GreavesBradberry & Greaves GolemanGoleman

Personal Competence:Personal Competence:Self AwarenessSelf Awareness

Self ManagementSelf Management

Self AwarenessSelf Awareness

Self RegulationSelf Regulation

MotivationMotivation

Social Competence:Social Competence:Social AwarenessSocial Awareness

Relationship Relationship ManagementManagement

EmpathyEmpathy

Social SkillSocial Skill

Personal CompetencePersonal Competence

It’s All About Me!It’s All About Me!Self Awareness – become/stay aware of Self Awareness – become/stay aware of

your emotions your emotions Self Management – manage your behavior Self Management – manage your behavior

and tendencies and tendencies

Social Competence Social Competence

It’s Really About You And Others!It’s Really About You And Others!Social Awareness – understanding others Social Awareness – understanding others Relationship Management – product of the Relationship Management – product of the

other skills other skills

Who’s Got It?Who’s Got It?

Women score higher than menWomen score higher than men No difference among professionsNo difference among professions Customer service workers do score higherCustomer service workers do score higher Unemployed score great deal lower than Unemployed score great deal lower than

averageaverage Middle managers have highest scoresMiddle managers have highest scores EQ scores more important to job performance EQ scores more important to job performance

than any other leadership skillthan any other leadership skill Older in years, higher in EQOlder in years, higher in EQ

Improving Your EQImproving Your EQ

Take time to pauseTake time to pausePractice, practice, practice – takes Practice, practice, practice – takes

motivationmotivationOne thing at a timeOne thing at a timeShare with someone – feedback neededShare with someone – feedback needed

Building Skills to Improve EQBuilding Skills to Improve EQ

Lean into the discomfortLean into the discomfortManage your tendenciesManage your tendenciesListenListen Identify the emotions in an interactionIdentify the emotions in an interaction

How Does This Apply?How Does This Apply?

In the workplace – In the workplace – personal successpersonal success leadership developmentleadership developmentclinical supervisionclinical supervisionethics training/practiceethics training/practice

With our clients –With our clients –closely parallel recovery goals/principlesclosely parallel recovery goals/principles

www.eqi.org/summary.htmwww.eqi.org/summary.htm

At home/with friendsAt home/with friends

Want to Test Your EQ?Want to Test Your EQ?

https://www.talentsmart.com/products/https://www.talentsmart.com/products/ei.php?ID=18 ei.php?ID=18 Online test, compare your results, lots of Online test, compare your results, lots of

additional services - $34.95additional services - $34.95

The Emotional Intelligence Quick BookThe Emotional Intelligence Quick Book Barnes and Nobles or Borders, about $15, Barnes and Nobles or Borders, about $15,

you get the book and can take the online test you get the book and can take the online test for free for free

(I have no interest in either product!)(I have no interest in either product!)