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Empathy
Carlos DíazVP DDM & Innovation EMEA SouthVilla D’Este, Cernobbio, Como LakeMarch 16th, 2017
Inspire, Fulfill, Live
D e e p L e a r n i n gA l g o r i t h m
P r e c i s i o n M a r k e t i n g
M i c r o s e r v i c e s
I n t e l l i g e n t B u s i n e s s A s s i s t a n tC h a t b o t
B l o c k c h a i n
M A C H I N E L E A R N I N G
A P I E c o n o m y
I o T
Sta
rtu
p
Be
ac
on
Da
taL
ak
e
“A digital organization is anorganization able to createEmpathy with the customer .”
Carl Zaid
Artificial Intelligence Human Intelligence
AI will NOT IMITATE Human Intelligence
It will ENABLE Human Intelligence
A . I . D o m a i n s
Data Capture
Processing Power
Reasoning
Making Choices
Ethics
Empathy
F r o m I Q t o E Q
Data Capture
Processing Power
Reasoning
Making Choices
Ethics
Empathy
“Empathy is about standing insomeone else’s shoes,Inspiring someone else's dreams,Fulfilling someone else's desires,Helping someone else Live.”
Carl Zaid
Inspire LiveFulfill
D e e p L e a r n i n g
A l g o r i t h m
CL
US
TE
RIN
GS t a t i s t i c s
S U P E R V I S E D L E A R N I N GF e a t u r e E n g i n e e r i n g
R e g r e s s i o nM
AC
HIN
EL
EA
RN
ING
U n s u p e r v i s e d L e a r n i n g
TRAININGDATA
LEARNING
I N P U T
M O D E L O U T P U T
Historical dataincluding results
Training algorithm &infrastructure
Text Analytics
Pattern Recognition
Classifier
Regression Model
Recommender
Logo detection
Documentclassification
Sentimentanalysis
DocumentmatchingText Image Video Speech Structured
Data
The Steps in Machine Learning
SAP ML Framework
S/4 HANA SAP CoPilotiERP
S A P C l o u dU n d e r s t a n d
Stream
Graph
Spatial
Text
Vora
PAL
APL
AFL
R Integration
H A N A 2 . 0
L e a r n
R
Caffe
Torch
Tensorflow…
D e e p l e a r n i n g
M O D E L
D a t a I n p u t
Business Services
Technical ServicesEarth Observation
…
Partner ServicesKore Bots
Brand Recognition
Leverton
E x p a n d
Smart CashSmart Recruiting…
…
Incoming Streams
S A P H A N A P l a t f o r m
Streaming Service withpredictive analytics and
machine learning
Machine learning algorithmsincremental classification
Incorporate currentevents into predictionalgorithms immediately
Adaptive Hoeffding Decision Tree DenStream
SAP HANA-Smart Data Streaming
Application Areas
• Social networks
• Knowledge graphs
• Business networks (e.g. SAPAriba)
• Recommendation systems
• Org and project structures(hierarchies / dags)
SAP HANA- Graph Engine
HANA 2.0 Calculation Engine
PAL APL AFL R Scripts
PredictiveAnalytics
Library
AutomatedPredictive
Library
ApplicationFunctionLibrary
R Integration
KNN Classification K-means Regression C4.5 Decision tree
ABC ClassificationA
BC
Weighted scoretables
Associate analysis:Market Based
Classification Analysis� CART� C4.5 Decision Tree Analysis� CHAID Decision Tree Analysis� K Nearest Neighbour� Logistic Regression Elastic Net� Back-Propagation (Neural Network)� Naïve Bayes� Support Vector Machine� Random Forests� Gradient Boosting Decision Tree*� Linear Discriminant Analysis (LDA)*� Confusion Matrix� Area Under Curve (AUC)� Parameter Selection / Model
Evaluation
Regression� Multiple Linear Regression Elastic Net� Polynomial, Exponential, Bi-Variate
Geometric, Bi-Variate LogarithmicRegression
� Generalized Linear Model*� Cox Proportional Hazards Model*
Association Analysis� Apriori� Apriori Lite� FP-Growth� KORD – Top K Rule Discovery� Sequential Pattern Mining*
Probability Distribution� Distribution Fit/ Weibull analysis� Cumulative Distribution Function� Quantile Function� Kaplan-Meier Survival Analysis
Outlier Detection� Inter-Quartile Range Test (Tukey’s
Test)� Variance Test� Anomaly Detection� Grubbs Outlier Test
Link Prediction� Common Neighbors� Jaccard’s Coefficient� Adamic/Adar� Katzβ
* New in SAP HANA 2 SPS0
Statistic Functions� Mean, Median, Variance, Standard
Deviation, Kurtosis, Skewness� Covariance Matrix� Pearson Correlations Matrix� Chi-squared Tests:
– Test of Quality of Fit– Test of Independence
� F-test (variance equal test)� Data Summary
Data Preparation� Sampling� Binning� Scaling� Partitioning� Principal Component Analysis (PCA) /
PCA Projection
Other� Weighted Scores Table� Substitute Missing Values
Cluster Analysis� ABC Classification� DBSCAN� K-Means� K-Medoid Clustering� K-Medians� Kohonen Self Organized Maps� Agglomerate Hierarchical� Affinity Propagation� Latent Dirichlet Allocation (LDA)� Gaussian Mixture Model (GMM)� Cluster Assignment
Time Series Analysis� Single/Double/ Brown /Triple
Exp.Smoothing� Forecast Smoothing� Auto - ARIMA/ Seasonal ARIMA� Croston Method� Forecast Accuracy Measure� Linear Regression with Damped Trend
and Seasonal Adjust� Test for White Noise, Trend,
Seasonality� Fast Fourier Transform (FFT)*� Correlation Function*
SAP HANA In-Memory Predict ive Analyt icsP A L a l g o r i t h m s i n S A P H A N A 2
SAP ML Framework
S/4 HANA SAP CoPilotiERP
S A P C l o u dU n d e r s t a n d
Stream
Graph
Spatial
Text
Vora
PAL
APL
AFL
R Integration
H A N A 2 . 0
L e a r n
R
Caffe
Torch
Tensorflow…
D e e p l e a r n i n g
M O D E L
D a t a I n p u t
Business Services
Technical ServicesEarth Observation
…
Partner ServicesKore Bots
Brand Recognition
Leverton
E x p a n d
Smart CashSmart Recruiting…
…
AI Can Double Economies' Size
Accenture study 2016
Number of years for the economy to double in size(a full circle represents 100 years)
YOU MUST START THE MLCONVERSATION
Inspire
Big Data
IoT
CustomerBehaviour
Digital Twin
Talk with the Consumer
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 28Confidential
Inspire the Consumer(Recommendations Engine)
Fulfill
“Everything will be done throughmodels and algorithms.That’s the message.”
Hasso Platner SAPPHIRE 2014
i ERP (intelligent ERP)
Insert page title in sentence case – Arial(Headings) 28
• First level• Second level
• Third level
SAP CoPilotE m p o w e r s you, not just responds to you
SAP Labs preview
• Digital Assistant for SAP Applications
• Conversational (Multi-Modal) UI
• Business Context Awareness
• Quick Actions
• Learns and Recommends.
CoPilot
API EconomyFrom Muscle Computing to
Consensus Computing
Microservices
Leverage SAP Cloud application,database, and technical servicesfor agile cloud apps delivery
YaaS: The pl ace to be
Live
Trust
Feel
Return
Wear
Social
Loyalty
Reputation
Live
Sentiment Analysis on Social Media
42
SAP Clea for Service Ticketing
Seamlessly integrated with SAP Hybris Cloud for Service
Inspire LiveFulfill
Simplify Everything do Anything
No part of this publication may be reproduced or transmitted in any form or for any purpose without the expresspermission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of othersoftware vendors.Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, Systemz9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER,OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF,Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix aretrademarks or registered trademarks of IBM Corporation.Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of AdobeSystems Incorporated in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registeredtrademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium,Massachusetts Institute of Technology.Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented andimplemented by Netscape.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAPproducts and services mentioned herein as well as their respective logos are trademarks or registered trademarks ofSAP AG in Germany and other countries.
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