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Empathy Matters@DanHaesler
Director | Cut Through Coaching
HabitsOfLeadership.com
@danhaesler
“I’M NOT DISABLED BECAUSE I’M IN A
CHAIR...
…I’M DISABLED BECAUSE YOU KEEPPUTTING STAIRS IN
FRONT OF ME.”
--KURT FEARNLEY
@danhaesler
the action of understanding, being aware
of, being sensitive to, and vicariously
experiencing the feelings, thoughts, and
experience of another.
empathy (noun)
EQ over
IQ…
@danhaesler
The Open Limbic Loop
@danhaesler
why be empathetic?
improved employee engagement & productivity
fewer costs associated with staff wellbeing issues
less staff turnover
enhanced client experience
increased sales & referrals
enhanced global competency
more innovation
@danhaesler
how to be more empathetic
@danhaesler
@danhaesler
@danhaesler
@danhaesler
@danhaesler
@danhaesler
how to be more empathetic
challenge your own context
acknowledge you might be wrong to some degree
ask questions with the intent of learning
then listen - with your ears, eyes & instincts
speak less
practice recognising & naming emotions
@danhaesler
@danhaesler
Appreciative
InquiryDesign
Thinking
and
We help leaders & their teams to thrive, professionally &
personally
@danhaesler
Dan.I.Haesler
HabitsOfLeadership.com
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