Leadership: Three Key Employee-Centered Elements with Case

Studies

Marc SummerfieldDate:

https://www.youtube.com/watch?v=m5yCOSHeYn4

Twenty Things We Should Say More

Often

Sense of PurposeEmployee-Centered Leadership:Sense of Purpose

“You are not here merely to make a living.

You are here in order to enable the world to live more amply, with greater vision, and with a finer spirit of hope and achievement.

You are here to enrich the world, and you impoverish yourself if you forget the errand.”

--Woodrow Wilson

Sense of PurposeEmployee-Centered Leadership:Sense of Purpose

“You are not here merely to make a living.

You are here in order to enable the world to live more amply, with greater vision, and with a finer spirit of hope and achievement.

You are here to enrich the world, and you impoverish yourself if you forget the errand.”

--Woodrow Wilson

“You are here in order to enable the world to live more amply, with greater vision, and with a finer spirit of hope and achievement. “

”world“--Patients--Customers (Physicians, Nurses, Students, Members)--Employees (Staff)

Sense of Purpose

Real meaning comes from committingto something greater than oneselfthat makes a lasting difference.

“Leadership is taking people to places they've never been before.” --Marie Kane

“Leadership is the process of influencing the activities of an organized group toward goal achievement.” --C.F. Rauch and O. Behling

“The leader is one who mobilizes others toward a goal shared by leaders and followers.”--Garry Wills

Be Guided by a Definition of Leadership: Top Definitions

“The fundamental purpose of leadership is to produce useful change, especially, non-incremental change.” --John Kotter

“Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.” -- Peter Northouse

“Leadership is action, not position.” - - Donald H. McGannon

Be Guided by a Definition of Leadership: Top Definitions

Leadership is:

“Making Things Better”

Be Guided by a Definition of Leadership

“If you have the opportunity in lifeto make thingsbetter, and you don’t, you are wasting yourTime on Earth.”

Know the difference between “Leader”and “leader” (Big “L” and little “l”)

“I always wondered why somebody didn’t do something about that. Then I realized I was somebody.”

--Lily Tomlin

“In 1918, Georges Clemenceau of France made the observation that “War is too important to leave to the Generals.”Leadership is a choice, not a position.

Be Guided by a Definition of Leadership

Know the difference between “Leader”and “leader” (Big “L” and little “l”)

“Anyone, at any level has the opportunity to influence the system. At Southwest Airlines, you don’t have to hold the title of chairman or chief executive officer to feel you can make a difference.”

From the book Nuts!

Leadership is a choice, not a position.

Be Guided by a Definition of Leadership

https://www.youtube.com/watch?v=731RSOJa1pc

Be Guided by a Definition of Leadership

Keep Experimenting with Different Leadership Styles

To grow as a leader you must dive into projects and activities, interact with different kinds of people, experiment with new ways of getting things done – and try out various leadership styles. Most learning involves some form of imitation (and understanding that nothing is “original”). . . . don’t copy just one person’s leadership style; tap many diverse role models. There is a big difference between totally imitating someone and borrowing selectively from various people to create, modify, and improve your own leadership style. It’s OK to be inconsistent from one day to the next. That’s not being a fake: it’s how you figure out what’s right for new challenges and circumstances. 

Adapted from “The Authenticity Paradox” by Herminia Ibarra.

Act in that capacity without being formally empowered or recognized.

Lead and manage ourselvesLead and manage our

networkLead and manage our team

Three Hats

“Then I made the leap from skilled labor to unskilled management.”

“Then I made the leap from skilled labor to unskilled management.”

“I’ve been promoted to middle management. I never thought I’d sink so low.”

--Tim Gould

TOPManagement

MIDDLEManagement

SUPERVISORY

Management

TECHNICAL

TECHNICAL

TECHNICAL HUMAN

HUMAN

HUMAN

CONCEPTUAL

CONCEPTUAL

CONCEPTUAL

Skills Needed—Skills Approach

Employee-Centered Leadership

Skills Needed: Human Relations

Sipe and Frick: Seven Pillars of Servant Leadership (based on Greenleaf’s Servant Leadership)Spears: Ten Principles of Servant LeadershipCovey: 7 Habits of Highly Effective PeopleKramer: 10 Ways for a Leader to Connect with EmployeesLi: Open Leadership: Five Rules

The idea of the power of three is an intriguing concept

“It's not entirely clear why three . . . rather than two or four or more, should be the iconic grouping.” --Wikipedia A series of three often

creates a progression in which the tension is created, built up, and finally released. Similarly, adjectives are often grouped in threes to emphasize an idea. -- Wikipedia

The rule of three is a writing principle that suggests that things that come in threes are inherently funnier, more satisfying, or more effective than other numbers of things. The reader or audience of this form of text is also more likely to consume information if it is written in groups of threes. -- Wikipedia

Once upon a time, in a faraway land, A young Prince lived in a shining castle. Although he had everything his heart desired, The Prince was spoiled, selfish, and unkind.

“certain inalienable rights . . . life, liberty, and the pursuit of happiness.”

“. . . and that government of the people, by the people and for the people shall not perish from the earth.”

“First in peace, First in war,First in the hearts of his countrymen.”

In Charles Dickens's A Christmas Carol, Marley’s Ghost tells Ebenezer Scrooge he will receive visits from three spirits: The Ghost of Christmas Past, The Ghost of Christmas Present, and finally, the Ghost of Christmas Yet to Come, to which Scrooge says, "Spirit, I fear you most of all."

Connection: Counters Anonymity To Connect:

“to join, link, or fasten together; unite or

bind”

Employee-Centered Leadership

“In life, it’s rare that we truly are able to listen and find someone who will listen to us.”

--Francine Prose

Employee-Centered Leadership

Connection

Connection

http://www.youtube.com/watch?v=7ffbFvKlWqE

Employee-Centered Leadership

“Love him or loathe him, you can’t deny that Bill Clinton is a masterful connection artist. I’ve seen him in action many times, and he’s a wonder to behold.

How does he do it?

. . . these were the techniques I saw him use most often:”

–Sean Stephenson 

Employee-Centered Leadership

Connection

Employee-Centered Leadership

Connection1. He told a story. 

2. He made physical contact. 

3. He remembered your name. 

4. He called you by name. 

5. He made deep eye contact with you. 

Connection6. He used his facial expressions to convey his emotional state. 

7. He calibrated his vocal inflections and volume based on the amount of rapport he had established. 

8. He asked for your opinion. 

9. He chose his words wisely. 

10. He praised you publicly any chance he got. 

Employee-Centered Leadership

Employee-Centered Leadership

“a feeling of thankfulness and appreciation”

Appreciate; Thank; Praise; Acknowledge; Celebrate

Gratitude: Counters Anonymity Irrelevance, and Immeasurement

Employee-Centered Leadership

Gratitude

“I can no other answer make but thanks, And thanks, and ever thanks.” Twelfth Night

Gratitude“I like compliments, praises, flatteries; I cordially enjoy all such things, and am grieved and disappointed when what I call a 'barren mail' arrives--a mail that hasn't any compliments in it.”

--Mark Twain

Employee-Centered Leadership

Gratitude“Gratitude is what establishes our humanity. Gratitude means that you have the capacity to be touched by the kindness of others.”

“When you show gratitude toward others you are acknowledging their uniqueness. But when you take them for granted, or worse, when you use and discard them, you make them feel ordinary, like they don’t matter, which results in bitterness and anger.”

--Rabbi Schmuley Boteach

Employee-Centered Leadership

Gratitude (and Connection)

”The gift (the display of gratitude) binds the recipient to the giver.”

--Seth Godin

Employee-Centered Leadership

Employee-Centered Leadership

List of simple phrases that express our feelings of praise and appreciation:

“I appreciate the way you . . . “;“Thanks for going all out when you . . .”:“One of the things I enjoy most about you is . . . “;“Our team couldn’t be successful without your . . .”;“You did an outstanding job of . . .”;“It’s evident you have to the ability to . . .”;“”I admire the way you take the time to . . . “;“What a great idea!”;“You’re doing a top-notch job of . . . .”

--Glenn Van Ekeren: 12 Simple Secrets of Happiness: Finding Joy in Everyday Relationships.

Gratitude

Employee-Centered Leadership

List of simple phrases that express our feelings of praise and appreciation:

“Thank you for the book and I dog-eared forty pages.”“Thank you and I told your boss what a wonderful thing you did.”“Thank you and you made me cry.”“Thank you and I just blogged about what you did.”“Thank you and how can I help you spread the word?””Thank you and can you teach me how to do that?””Thank you and you changed me, forever.”

--Seth Godin: Linchpin: Are you Indispensable?

Gratitude

“When someone does something good, applaud! You will make two people happy.”

-- Samuel Goldwyn

Employee-Centered Leadership

Gratitude

”When you bring an employee up onstage and praise her performance, this has a management impact.

It will make this particular employee feel appreciated . . . .

However, it will also, if you do it well, have a leadership impact.

You are pointing to her and telling us that, although she is not perfect, her specific behaviors are the building blocks of our better future.”

-- Marcus Buckingham

Employee-Centered Leadership

Gratitude: Public Recognition

Employee-Centered Leadership

Gratitude

Employee-Centered Leadership

https://www.youtube.com/watch?v=PSc5eYPidNg

Executive Mansion,Washington, Nov. 21, 1864Dear Madam,I have been shown in the files of the War Department a statement of the Adjutant General of Massachusetts that you are the mother of five sons who have died gloriously on the field of battle.

Employee-Centered Leadership

I feel how weak and fruitless must be any words of mine which should attempt to beguile you from the grief of a loss so overwhelming. But I cannot refrain from tendering you the consolation that may be found in the thanks of the Republic they died to save.

Employee-Centered Leadership

I pray that our Heavenly Father may assuage the anguish of your bereavement, and leave you only the cherished memory of the loved and lost, and the solemn pride that must be yours to have laid so costly a sacrifice upon the altar of freedom.Yours, very sincerely and respectfully,A. Lincoln

Responsiveness: Counters Anonymity and Irrelevance

“ . . . responsive managers act consistent with the principle that their jobs are to help their staff do their jobs. So, a basic inter-dependence emerges based on behaviors that show concern, respect, and trust. ”

Employee-Centered Leadership

Responsiveness“Readily reacting to suggestions, influences, appeals, or efforts”; intervening

“Who is a responsive leader?:

A responsive leader is a person who is able to identify both the explicit and implicit needs of people she interacts with and uses her understanding of those needs to try and fulfill them, whenever required.

–Bindu Sridhar http://www.youtube.com/watch?v=Em9wR9e5emY

Employee-Centered Leadership

Responsiveness“If necessary (when a critical deadline is not met), we all go down to that department and help the manager meet the deadline.”

–Leonard Haynes

Employee-Centered Leadership

Responsiveness: Examples ofnon- responsiveness

Employee-Centered Leadership

Connection

Gratitude

Employee-Centered Leadership

A Key Triad

Responsiveness

Employee-Centered Leadership

“Whatever you are, be a good one.”

• Marc R. Summerfield, R.Ph.Summerfield Consultingsummsum@verizon.net

• This publication and other materials used in this presentation, in part or in whole, in electronic or in print form, may not be produced or copied without prior written permission of Marc R. Summerfield.

• ©Copyright 2016 by Marc Summerfield (1333 S Dahlia Road, Bel Air, MD 21015). All rights reserved. summsum@verizon.net

Leadership: Three Key Employee-Centered Elements with Case

Studies

Marc SummerfieldDate: