Employee Development

Disciplining

and

Delegating

Learning Objectives

• To decide when and how to discipline

• To deal with conflict between employees.

• To learn how to delegate tasks

Disciplining

• During Stan’s first month as a supervisor he did not have to discipline any employees.Yet one customer-service rep became increasingly surly and unresponsive. Eventually he refused to follow orders and simply laughed at Stan’s requests. How would you discipline this employee? – Speak to the employee to explain what

he/she had done wrong?– Give a written warning?– Suspend the employee?– Anything else?

Disciplining Effectively

• Plan your actions. Assess– Repercussions – imagine in 6 months…– Rational– Lessons

– Use precedent chain• Do not threaten with consequences that you do not

intend to follow up

Behaviours Disciplined in Organizations

• Six Generic Categories Normally Disciplined– Absenteeism– Disrespect of lack of cooperation with managers or

fellow employees– Substance abuse– Use of unsafe practices– Theft– Other personal problems that disrupt the working of

the group

Acting as a Referee

• Investigate and understand each position• Resolve by

– Have each use an “I” statement to explain the problem

– Have each trade sides and state the problem from the other’s point of view

– Establish the overriding priority or goal– Have each propose productive steps to reach the goal

– Penalize and reprimand– Set a timetable for action

When to Write-up an Employee

• Did you hold a face-to-face meeting?

• Do you know the full story?

• Is this a repeat offence– Do not make inflammatory or personal

comments– Do explain what the employee did wrong and

the consequences if it continues

Presenting Discipline• The choice method - give the employee

options and let them decide– Increases the chances of follow through– Lessens your burden– Gives you more information about the employee

• Require at least 1 immediate improvement– Allows for an immediate check of employee

behaviour change– Confirms the importance of changing– Allows the opportunity for positive feedback

• During Stan’s first month as a supervisor he did not have to discipline any employees. Yet one customer-service rep became increasingly surly and unresponsive. Eventually he refused to follow orders and simply laughed at Stan’s requests. How would you discipline this employee?

Empowering employeesthrough delegation

Why Delegate

• More Skilled and Competent Subordinates Make a Manager’s Job Easier.

• Motivate Them to Accomplish More Better Quality Work.

• Prepares them for promotion

Developing Others through Delegation

1. Clarify the Assignment.

2. Specify the Subordinate’s Range of Discretion.

3. Allow the Subordinate to Participate.

4. Inform Others That Delegation Has Occurred.

5. Establish Feedback Controls.

6. When Problems Surface, Insist on Recommendations from the Subordinate.

Role Play Exercise

• In your groups• Use class notes and the observation rating

sheet as a guide to effective and ineffective behaviour

• Decide what the problems are• Decide how you would handle the situation

or how you would correct the situation• 30 minutes