Employee Grievance Redressal

8/3/2019 Employee Grievance Redressal

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Employee Grievance

Redressal

What is grievance ?Causes of Grievance

Grievance redressal procedure



What is grievance ? .. Contd.

• Any discontent or dissatisfaction

whether expressed or not and

whether valid or not arising out of

anything connected with the

company / organisation that an

employee thinks / believes or even

“feels” is unfair or unjust.



• Dissatisfaction

• Complaint

• Accusation

• Criticism

• Objection• Grumble

• Injustice




• Anything that disturbs anemployee whether or not he

expresses his unrest in words.

• A complaint is a spoken or written

dissatisfaction brought to theattention to his superiors.




• The complainant may or may not

specifically assign a cause of

dissatisfaction

• A grievance is simply a complaint which

has been formally present, in writing toa management representative or to a

union official.

What is grievance ?..

Contd.



Causes of Grievance

Typical examples

of Worker’s Grievances



• Type of Grievances Common causes

(The worker feels that)

Wages:

1. 1. Demand for individual wage He is not getting what he is worth. Getsadjustment less than other people work requiring thesame skill.

2.Complaints about job His job is worth more than it pays. Should be

classification reclassified, deserves to be upgraded.

3. Complaints about The method of figuring his pay is so complicated

incentive system that he doesn’t know what his rate really is.

4. Miscellaneous Mistakes are made in calculating pay.

Causes of Grievance





Supervision:

1. Complaints against discipline Supervisor doesn’t like him, picks onhim.He is active in the union. Hismistakes were due inadequate instructions

2.Objection to a particular He is playing favorites. Trying to undermine

supervisor. union. He ignores complaint.

3. Objection to general method Too many rules & regulations. Or not clear

of complaint

Causes of Grievance .. Contd.






Seniority discharge:

1. Loss of seniority He has been unfairly deprived of seniority.

2.Calculation of seniority Not received the seniority due to him.

3. Interpretation of seniority Clause in agreement has been unfairlyinterpreted ( Clauses often vague)

4. Disciplinary discharge penalized unfairly. Company wanted to get rid of him anyway – for the union activity.

5. Promotions Company would not promote – union activity

doesn’t have a chance to advance himself.






General working conditions:

1. Safety & health Toilet facilities are inadequate. Dampness,noisefumes and other unpleasant & unsafe conditions

2. Miscellaneous He has to loose too much waiting for the material.

Overtime is unnecessary.lunch room facilities areinadequate.






Collective bargaining:

1. Violations of Contract Company putting obstacles in the waygrievance settlement.

2.Interpretation of Contract Supervisors are not given any authority forconcessions

3. Settlement of Grievances Company fails to discipline supervisors wheredisciplinary action is necessary.



• Typical examples of Management

complaints

•

Causes of Grievance




Dissatisfaction with individual

workers:

1. Complaints concerning discipline Disregard of plant rules. Disregard of supervisor's orders / safety regulations / absenteeism / general irresponsibility.

2.Complainants concerning work Slow down / poor work






Collective Bargaining Violation of contract:

1. Violation of contract Lacks good faith.

2.Disputes over interpretation Fails to obtain facts before presenting

of contract grievances

3. Complaints about grievance Spends too much time grievance worksettlement

4. Alleged failures of unions to live Fails to take disciplinary action against

upto promises union members where necessary.






Miscellaneous:

1. Questionable methods of Misrepresents management’s attitude towardssoliciting union members. New employees.

2.Union rules conflicting with Interferes with management’s freedom by

terms of agreement passing restrictive rules in conflict withthe agreement.

3.Irresponsible charges against

management by union leaders in

press, leaflets or public speeches



Some complaints concerning …

• Medical advice & treatment• Housing accommodation

• Retirement

• Non granting of leave• Financial aid

• Shortage of water in co housing

• Lack of work• Employment of relatives

• Transfer from one dept from another



Grievance Redressal Procedure

• Grievance must be settled

- promptly

- to the point of origin- on merit only

- as many facts as possible

- attitude of mutual confidence &respect



• Grievance Redressal Procedure must

1. Be simple, fair & easy to understand

2. Encourage employees to put forth theirgrievances

3. Function promptly

4. Gain employee confidence5. Promote healthy relations between

employees and the company





Documents

Employee Grievance Redressal