Employee RecognitionEmployee Recognition

What works … What doesn’tWhat works … What doesn’t

Presented by:Presented by:

Robin Kennedy, SPHRRobin Kennedy, SPHR

What is employee recognition?What is employee recognition?

Employee recognition is the acknowledgement Employee recognition is the acknowledgement of an individual or team's behavior, effort, of an individual or team's behavior, effort,

and accomplishments that support and accomplishments that support

the organization's goals and values.the organization's goals and values.

Types of RecognitionTypes of RecognitionFormalFormal

Length of ServiceLength of Service

TeamsTeams

SafetySafety

QualityQuality

Production GoalsProduction Goals

AttendanceAttendance

"A well-timed memento, "A well-timed memento, presented in the right presented in the right

context with sincere words context with sincere words of thanks, becomes a reward of thanks, becomes a reward

that keeps giving that keeps giving recognition each and every recognition each and every time the employee sees or time the employee sees or

uses the gift."uses the gift."

-- Bob Nelson-- Bob Nelson

Types of RecognitionTypes of RecognitionInformalInformal

Intra-departmentalIntra-departmental

Individual pats on backIndividual pats on back

Types of RewardsTypes of Rewards SymbolicSymbolic

Logo pin/trophy/jewelryLogo pin/trophy/jewelry Reward “coins”Reward “coins” Special privilege, i.e., parking Special privilege, i.e., parking

placeplace Token giftsToken gifts Verbal/Written recognition, Verbal/Written recognition,

i.e., personal note, certificatei.e., personal note, certificate

MonetaryMonetary Gift card/catalogGift card/catalog Cash/BonusCash/Bonus Extra time offExtra time off

Remember this?Remember this?

Why Recognize?Why Recognize?

Lets employees know that their work is valued and Lets employees know that their work is valued and appreciated appreciated

Gives employees a sense of ownership and belonging Gives employees a sense of ownership and belonging in their place of work in their place of work

Improves morale Improves morale Enhances loyalty Enhances loyalty Helps build a supportive work environment Helps build a supportive work environment Increases employee motivation Increases employee motivation Improves employee retention Improves employee retention

Why Not Recognize?Why Not Recognize?

I don’t want to get too familiar with my employeesI don’t want to get too familiar with my employees What’s in it for me?What’s in it for me? I don’t have timeI don’t have time I don’t want to play favoritesI don’t want to play favorites They’ll be suspicious of my motivesThey’ll be suspicious of my motives They’ll take advantage of meThey’ll take advantage of me Other managers aren’t doing itOther managers aren’t doing it They’ll ask for more moneyThey’ll ask for more money They’ll expect more recognitionThey’ll expect more recognition

The Carrot FactorThe Carrot Factor

Recognition is most effective when it is:Recognition is most effective when it is:

PositivePositive

ImmediateImmediate

CloseClose

SpecificSpecific

SharedShared

'ASAP Cubed' Guidelines'ASAP Cubed' Guidelines

As SoonAs Soon - - Timing is important; don't delay praise Timing is important; don't delay praise As SincereAs Sincere - - Do it because you're truly appreciative Do it because you're truly appreciative As SpecificAs Specific - - Give details of the achievementGive details of the achievement As PersonalAs Personal - - Do it in person (or a handwritten Do it in person (or a handwritten

note) note) As PositiveAs Positive - - Don't mix in criticismDon't mix in criticism As ProactiveAs Proactive - - Don't wait for perfect performance Don't wait for perfect performance

Recognition DOsRecognition DOs

Invite OthersInvite Others

Be SpecificBe Specific

Link AccomplishmentsLink Accomplishments

Recognition DON’TsRecognition DON’Ts

Be unpreparedBe unprepared

Be embarrassingBe embarrassing

Get into legal troubleGet into legal trouble