Employee Relations - Productivity & Quality Management

8/3/2019 Employee Relations - Productivity & Quality Management

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Chapter 11

Productivity &Quality Management

2/13/2012 Prof. Rushen Chahal


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Productivity Increase

More output

__________ OR

Same input

Same output

__________

Less input



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Total Factor Productivity

Output

___________________

w1 labour + w2 capital



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Productivity Management

Process

A) Create awareness B) Know techniques

C)Measure performance



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A) CreateAwareness

Company level

-part of corporate culture &management philosophy

- Reinforced by reminders - In-company competition



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B) Know Techniques People-related

-better relations betweenmanagement and workers

Technology-related

- automation - new production methods



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C) Measure Performance Set up measurement system

- collect data before & afterimplementation

If improvement does not meet

target: - find causes and take corrective

action2/13/2012 Prof. Rushen Chahal


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Factors Inhibiting

Productivity Growth

A)Low productivity ofSMEs B)Lack of participation by top

management

C) Uncertain about benefit



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A) Low Productivity of SMEs

Outmoded equipment

Inefficient management

Lack technical know-how

Low skill



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B) Lack Participation by Top

Management

Top managers not active

Middle managers notcommitted

Fail to get participation fromworkers



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C) Uncertain AboutBenefit

Workers not sure about benefits

of higher productivity Some fear higher productivity

may lead to retrenchment



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Strategy for

Productivity Movement

Continuous publicity

Integrated approach: national &company levels

Raise management productivity Raise SME productivity



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Productivity Campaign

1982-2000

A)Awareness (1981 - 85)

B)Action (1986 - 88)

C) Ownership (1989 - 00)



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A)Awareness 19811985 1982 Togetherwe work better

1983 Come on Singapore:

- Togetherwe work better

1984 Come on Singapore

-Lets do a little bit more 1985 Come on Singapore

-Lets all be the bestwe can



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B)Action 19861988 1986 Nows the time:

- We must be the bestwe can

1987 Be the best that we can be:

- Could you sign yourwork

with pride? 1988 Train up

- Be the best you can be



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National Quality Strategy

Objectives

A) Position Singapore as location

for high value-added investment B) Develop local enterprises to

world-class standards

C) Gain access to international

markets



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A) Singapore as location for

high value-added investment

Reputation for high quality

Awareness of importance ofquality

Manpower skills in quality

In line with international standards

National recognition for quality



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B) Develop capabilities of

local enterprises to worldstandards

Attain ISO standards Enhance R&D to support quality

International standards ingovernment contracts



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C)Access International Markets Know international standardisation

Incorporate quality issues into tradepolicy and negotiation

Secure overseas recognition ofSingapore quality

Disseminate information on foreignquality and laws



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SQA: 7 Criteria Leadership & quality culture

Use of information & analysis

Strategic planning

HR development & management

Management of process quality Quality & operational results

Customer focus & satisfaction



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SPRING (Standards, Productivity&

Innovation Board

4 Strategic thrusts

Pro-business environment

Industry development

Enterprise capabilities

Market access and opportunities



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(ProAct 21): 3 Outcomes People for jobs, jobs for people

Business for the future, a futurefor business

Innovation in place, a place forinnovation



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ProAct 21: 7 Ps Purpose

People

Products &

Processes

Practices

Partnership

Platform



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8 Strategies

Mental revolution, paradigmshift

Learn, unlearn & relearn Revitalise business, use new

technology

Manage for business excellence



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8 Strategies (cont) Team and twin

Catalyse higher performance

Standards for competitiveness

Harness knowledge, createadvantage



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NTUC: IMPACT

Objectives

Integrated Management of

Productivity Activities: - Enhance employability of

workers

- Better job and higher pay forworkers


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Employee Relations - Productivity & Quality Management