Employee Satisfaction Survey Questions:

3 Sample Templates You Can Use Today

Scott M. Smith, Ph.D.

2 Employee Satisfaction Survey Questions

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Employee satisfaction surveys provide management with the knowledge and tools to build positive employee relations and a positive work environment.

Employee attitudes, burnout tendencies, passion factors, loyalty, workplace climate and competitive intelligence are key indicators for employee retention, satisfaction, and productivity.

Effective businesses focus on creating and reinforcing employee satisfaction to get the most out of their human capital.

Properly constructed employee satisfaction surveys provide the insights that are foundational to creating and reinforcing pleasurable work environments.

Here are 3 employee satisfaction survey question sample templates you can use today to start properly measuring employee satisfaction. Keep in mind, all of these surveys come pre-built and ready to use with Qualtrics Research Suite account.

3 Employee Satisfaction Survey Questions

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Please take a few minutes to tell us about your job and how the organization assists you.

What suggestions do you have for the improvement of [Company Name]?

1. Employee Job Satisfaction

I feel encouraged to come up with new and better ways of doing things.My work gives me a feeling of personal accomplishment.I have the tools and resources to do my job well.In my job, I have clearly defined quality goals.[Company Name] does an excellent job of keeping employees informed about matters affecting us.When a customer is dissatisfied, I can usually correct the problem to their satisfaction.I understand why it is so important for [Company Name] to value diversity (to recognize and respect the value of differences in race, gender, age, etc.)My job makes good use of my skills and abilities.My supervisor’s manager visibly demonstrates a commitment to quality.How satisfied are you with the information you receive from management on what is going on in your division?How satisfied are you with your involvement in decisions that affect your work?Considering everything, how satisfied are you with your job?How satisfied are you with the information you receive from management on what’s going on in the company?How satisfied are you with your opportunity to get a better job in this company?

Strongly Disagree

Somewhat Disagree

Neither Agree nor Disagree

SomewhatAgree

StronglyAgree

4 Employee Satisfaction Survey Questions

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What 2-3 things do we need to work on to improve [Company Name]’s performance?

What other issues not included in this survey need to be addressed in this organization?

We would like to ask you about the kinds of positive experiences you have in your organization.

2. Employee Job Satisfaction–Job Passion & Self-Evaluation

I experience personal growth such as updating skills and learning different jobs.Management looks to me for suggestions and leadership.Supervisors encourage me to be my best.I am rewarded for the quality of my efforts.I am valued by my supervisor.The company has a positive image to my friends and family.My job makes a difference in the lives of others.I solve customers’ problems.Overall, I am satisfied with my job.

Strongly Disagree

Somewhat Disagree

Neither Agree nor Disagree

SomewhatAgree

StronglyAgree

5 Employee Satisfaction Survey Questions

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Next, we are interested in how you believe you perform on the job.

When answering these questions, please compare yourself with an average employee in your position and rate your own productivity and quality of your work.

What is it that helps you to be productive and provide quality service?

What would help you to be more productive and provide higher quality service?

Which of the following best describes the department you work in?

3. Employee Retention

Customer ServiceFinance/AccountingMIS

Sales/MarketingCorporate MarketingHuman Resources

Upper10%

Upper20%

Upper30%

Middle50%

Lower30%

Bottom20%

Upper5%

Productive time spent working on the tasks assigned to me.Meeting target quotas and goals.Overall productivity in getting the job done.Going beyond what is expected of me to make customers happy.I respond quickly and courteously to fulfill customers’ needs.The overall quality of service that I provide.

6 Employee Satisfaction Survey Questions

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Which of the following best describes your position here?

How long have you worked at [Company]?

Overall, how satisfied are you with your position at [Company]?

Do you feel that employees are recognized as individuals?

How motivated are you to see the company succeed?

In thinking about the variety of tasks your position requires, would you say that there are too many, enough, or not enough?

How flexible is the company with respect to your family responsibilities?

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

Strongly agree Agree Neutral Disagree Strongly Disagree

Verymotivated

Somewhatmotivated

Not at allmotivated

Not verymotivated

Not sure

ClericalTechnicianManagerial

AccountingProject ManagementOther

Less than 6 months6 months - 1 year1-3 years

3-5 yearsMore than 5 years

Too many Enough Not enough

Very inflexibleSomewhat inflexibleNeitherSomewhat flexibleVery flexible

7 Employee Satisfaction Survey Questions

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Do you take part in your company’s flextime program?

Would you advise a friend to apply for a job at this company?

Have you ever observed or experienced any of the following forms of discrimination or harassment at this company?

Please indicate your level of agreement with each of the following statements.

Definitely Probably Not Sure Probably not Definitely not

Yes No

Racial discriminationSexual harassmentGender discriminationSexual orientation discriminationNone observed

Strongly Disagree

Disagree Neither Agree nor Disagree

Agree StronglyAgree

The company clearly communicates its goals and strategies to me.I receive adequate opportunity to interact with other employees on a formal level.I have a clear path for career advancement.My job requirements are clear.

All 3 of these employee satisfaction surveys (plus many, many more) come pre-packaged within the Qualtrics free online survey creator.

Go sign up for Qualtrics online survey software and get busy properly measuring employee satisfaction.

Conclusion

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Qualtrics is the world’s leading enterprise survey technology provider.

That’s the classy way of saying we help you get the data and insight you

need to make better decisions.

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