Employees Involvement

8/3/2019 Employees Involvement

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Employees- Backbone of TQM

Improves the quality and productivity.

Aspects Of Employee Involvement

EMPLOYEE MOTIVATION

EMPLOYEE EMPOWEREMENT

TEAMS AND TEAM WORK

RECOGNITION AND REWARD PERFORMANCE APPRAISAL


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EMPLOYEE MOTIVATION


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EMPLOYEE MOTIVATION

Scott Defines Motivation is a process of stimulating

people to accomplish desired goals.

Importance of Motivation

Improves Employee Involvement.

Promotes Job Satisfaction.

Promotes Interpersonal Cooperation.


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Theories of Motivation

Maslows hierarchy of five needs.

1. physiological needs - Adequate Wage

2. Safety - Job security

3. Social needs - Recognition , Colleagues

4. Esteem needs - Promotion, Thank you5. Self Actualization Needs - Using abilities

to the full.


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HERZBERGS TWO FACTOR THEORY

Also known as Motivation- Hygiene Theory

There are 2 factors. Motivation factors or satisfiers.

Hygiene factors or Dissatisfiers.


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Motivation Factors Hygiene Factors

Achievement

Recognition

Responsibility

Working conditions

Pay and security

Company policy


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Hygiene factors

Necessary to maintain reasonable level ofsatisfaction.

Dont provide satisfaction but the absence

will dissatisfy.Motivation factors

Satisfies at the time of presence but

absence dont cause dissatisfaction.


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EMPLOYEE EMPOWEREMENT


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EMPLOYEE

EMPOWEREMENT

Empower- ability/ authority

Operation definition of empowerment

Empowerment is an environment in which peoplehave the ability, the confidence & the commitmentto take the responsibility & ownership to improvethe process & initiate the necessary steps to satisfycustomer requirements within well definedboundaries in order to achieve organizationalvalues and goals.


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Principles for Empowering Employees

Tell people what their responsibilities are?Give them the authoritys

Give them knowledge and information.

Provide them with feedback.

Trust them.

Treat them with dignity and respect.


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CHARACTERISTICS OF EMPOWERED

EMPLOYEES

They feel responsible for their own task.

They balance their own goals with theorganization.

They are challenged and encouraged.

They monitor and improve their workcontinuously.

They find new goals and change challenges.


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TEAMS AND TEAMWORK


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TEAMS AND TEAMWORK

TEAM - Group of people working together toperform common achievement / goal.

TEAMWORK - Cumulative actions of the team

during the achievement of goal.BENEFITS OF TEAMWORK

Improved solutions to quality problems.

improved communication.

improved integration.


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TYPES OF TEAM

Process improvement Team- Improvement

of process.

Cross functional Team- solving complex

problems. Natural work Team- normal routine work.

Self Directed/ self managed Team- plan,

execute &direct.


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Characteristics of successful Teams

Sponsor- person from qty council. Team charter- document/ person indicating

mission

Team composition- shouldnt exceed 10members.

Training- members are well trained.

Ground rules- basic rules.

Clear Objectives- Stated clearly.

Accountability- periodic status report.


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Well defined decision procedures.

Resources- tools. Trustmanagement trust on team.

Effective problem solving- efficient

methods.

Open communication- everyone should talk.

Appropriate leadership- leader who leads. Balanced participation

Cohesiveness- single unit not in subgroups.


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Barriers To Team Process

Insufficient training Lack of management support

Lack of planning

Project scope too large

No clear measures of success


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Recognition is a process whereby

management shows acknowledgement.Recognition is a form of employee

positive motivation.

The acknowledgement may be financial,

psychological in nature.

Reward is a tangible one, such asincreased salaries, gain sharing etc.


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NEED FOR RECOGNITION

Improve employees moral.

Create satisfied workplace.

Stimulate creative efforts.

Types ofrewards

Intrinsic rewards- Non monetary, appraisals

Extrinsic rewards- pay / compensation issues


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PerformanceAppraisal


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Performance appraisal is a systematic and

objective assessment or evaluation ofperformance and contribution of an individual.

Need for performance appraisal

To identify employees for salary revision,promotion etc.

To determine training and development needs.

To motivate employees.To validate the selection procedures.

To make the supervisors more observant of their

subordinates.


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PROCESS OF PERFORMANCEAPPRAISAL

1. Establish performance standards.

2. Communicate performance.

3. Measure actual performance.4. Compare with standards.

5. Discuss the appraisal with employees.

6. If necessary , take correction actions.

Documents

Employees Involvement