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Enabling Enterprise
Business Agility
Copyright© Agile Transformation Inc.
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About Me – Sally Elatta |President Agile Transformation Inc.
Developer > Architect > Trainer & Coach > EntrepreneurEnterprise Transformation Strategist
Public Speaker | Thought Leader | World Traveler [email protected]
Copyright© Agile Transformation Inc.
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Activity: YOUR Drivers for Change?
Copyright© Agile Transformation Inc.
Roles
Problems We Are Trying To Solve
Slow time to market
No holistic transformation
strategy
Tech is sprinting while org still
stuck
Focus on delivering output
not outcomes
In-effective org and team design
Heavy in-flexible processes
Silos, hand-offs,
lack of trust
Competing business priorities
Limited SMEs causing long wait
in queues
Demand and Capacity are not
aligned
No focus, multi-tasking
several initiatives
No ROI or value measures
Cross-team dependencies
Fear of failureNo business/
customer integration
Heavy engineering practices, no automation
Copyright© Agile Transformation Inc.
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5
GOAL: A High Performance Culture
We have a shared vision and know what is important
right now
We have a disciplined commitment to delivering
business outcomes
We deliver value predictably across all enterprise teams
Clarity
FocusPredictable Execution
Copyright© Agile Transformation Inc.
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Why Enterprise Agility?Higher customer
satisfaction scores
Higher product adoption rates
2x-4x productivity = cost savings of up
to 30% + more output
10-15% impact on cost/income ratio
>90% employee engagement
Copyright© Agile Transformation Inc.
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Enterprise Business Agilityhttps://agilityhealthradar.com/EBA
Copyright© Agile Transformation Inc.
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Enterprise Value Stream > Pillar MappingSt
rate
gic
Init
iati
ves
Operational & Support
Lean Portfolio Management
Customer Seat at the
Table
Org. Structure & Design
Agile Framework &
Mindset
Leadership & Culture
Make it Stick
Technology Agility
Customer Insights & Feedback
Demand Management
Opportunity Assessment
SolutionDiscovery
Agile Delivery
Capacity Management
Copyright© Agile Transformation Inc.
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Future of Work
Copyright© Agile Transformation Inc.
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The New Way of Working
Customer Focus
• Design Thinking
• Client Journey
• Personas and Jobs to be Done
• Engage Frequently for Feedback
• Value/Outcome Focused
• Lean Experiments
• Validate Assumptions
Team Structure & Agility
• Cross-Functional
• End to End Teams
• Teams of Teams
• Communities of Practice & Enabling Teams
• Agile & Lean Mindset
• Backlogs Aligned to Outcomes
• Teams are Self-Organizing
Planning & Alignment
• Quarterly Planning Cadence
• Align Team Backlogs to Program & Portfolio Business Outcomes
• Demand/Capacity Alignment
• Lean Planning & Budgeting
• Metrics that Matters
Leadership Agility
• Everyone Contributes Value/Outcomes
• Leaders Coach/Develop People
• Leaders Remove Organizational Obstacles
• More Strategic, Less Tactical
• Leaders are Adaptive, Lead Through Change
• Empowering Leaders
Copyright© Agile Transformation Inc.
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11
Workshop – Business Agility?
What does it look like to me?
Copyright© Agile Transformation Inc.
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What Enables Business Agility
Copyright© Agile Transformation Inc.
RolesThe ability to adapt to change, learn and pivot, deliver at speed,
and thrive in a competitive market
13
Business Agility Definition
… because, gone are the days when bigeats small. Today fast is eating slow. The ability to learn and deliver fasterthan competitors may be the only sustainable competitive advantage
- Evan Leybourn, Sally Elatta
Copyright© Agile Transformation Inc. 14
Customer Seat at the TableEngaging Your Customer Start to Finish
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Embracing the Voice of the Customer
Copyright© Agile Transformation Inc. 16
Lean Portfolio Management
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Aligning Business Outcomes
Portfolio, LOBStrategic Themes (Yearly Themes)
Product, Program, Quarterly Outcomes
Team Goals
Copyright(c) Agile Transformation Inc. | Confidential & Proprietary 17
Copyright© Agile Transformation Inc.
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18
Lean Portfolio Governance | Big Picture
Team Outcomes
& Goals
< 3 Months
Team Capacity User Stories
< Iteration Team Outcomes &Performance
Team Growth Items
Team
of
Team
s
Quarterly Outcomes
3 Months
Team of Teams Capacity Features
1 - 3 MonthsTeam of Teams
Outcomes & Performance
Team of Teams Growth Items
Po
rtfo
lio
Strategic Themes & Outcomes
< 1 Yr.
InvestmentInitiatives/Epics
3 – 12 MonthsPortfolio
Outcomes & Performance
Organizational Growth Items
Ente
rpri
se
Strategic Intent
1 – 3 Yrs.Enterprise
Outcomes & Performance
Budget Portfolio Business Plan
1 Yr.
Enterprise Growth Items
Strategy Funding Work OutcomeResults
Ro
ll-u
p a
nd
Rem
ove
Ob
stac
les
Alig
n &
Ela
bo
rate
on
Ou
tco
me
s
Growth
Copyright© Agile Transformation Inc.
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✓ Specific
✓ Measurable
✓ Meaningful
What is a Quarterly Outcome?
The impact or result sought by the business strategy or direction (what you're trying to achieve) - Gartner 2017
An Increment of Business Value is realized when Quarterly Outcomes are achieved!
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Outcome Definition | Team of Teams Level
www.AgilityHealthRadar.com
Objective Title:
Hypothesis Statement/Description:
Key Results / Metrics:
Title Progress Metric Now Goal By Date
Groups/Team(s)
# of Weeks(est)
Increase NPS score above 8
NPS(4)
5 8 April 302018
Mktg
Get face to face feedback from 3 customers
Interviewmeetings(0)
2 3 Dec 312017
Mktg 1 Week
Fix top 3 pain points for top 3 customers
Pain Points(0)
5 9 Dec 312017
Program Alpha (5 sub teams)
13 Weeks
Improve customer satisfaction
We believe that by addressing the top 3 pain points for our top 3 customers we will achieve higher customer satisfaction.
Overall Progress:
60%
66%
55%
60%
Estimated Cost:
Calculated based on # of weeks perteam, X avrg. cost per team 20k/week
$280,000
Customer/org Impact metric
Estimated ROI:
$500,000
www.AgilityHealthRadar.com
Objective Title:
Hypothesis Statement/Description:
Key Results / Metrics:
Title Progress MetricBaseline
Now Goal By Date
Groups/ Team(s)
# of Weeks(est)
Increase SMB membership by 20%
Membership(30k)
30k(-)
60k July302019
Sales 8 weeks
Launch SBM Non-Medical Product
Launch()
NotDone
Done Dec 312018
Program JAMZ (4 teams)
48 Weeks
Receive 100 quote applications for new product
Quote(0)
0 100 Feb2018
MKTG 4 weeks
Launch a new non-medical SMB product
We believe that by launching new SMB non-medical benefits insurance product to market we will increase our market share for small business members.
Overall Progress:
20%
52%
Customer/org Impact metric
0%
7%
Copyright© Agile Transformation Inc
Estimated Cost:
Calculated based on # of weeks perteam, X avrg. cost per team 30k/week
$1,800,000
Estimated ROI:
$6,000,000
0%
Outcome Definition | Portfolio Level
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Enterprise Visibility (EVR) Rooms
Where Quarterly Portfolio Planning Occurs
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Enterprise Visibility Room
Copyright© Agile Transformation Inc.
Enterprise Visibility Room
Budget Allocation
Theme Allocation
Performance KPIs
Customer Segments &
Personas
Health & Maturity
Strategic Intent & Themes
Quarterly Outcomes /
OKRs
Obstacles
Copyright© Agile Transformation Inc.
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Visibility & Alignment to Business OutcomesAgilityHealth Digital EVR Room
Demand Capacity Obstacles
Vistaprint – Enterprise Planning Case Study
90 Teams700 Team Members
Business & Technology
Objective: Improve visibility and planning at the enterprise level and align teams to business outcomes
https://bit.ly/2u2TYo2 | https://bit.ly/2MVpXOh
CEO was sponsor
Copyright© Agile Transformation Inc. 27
Organizational Structure & Design
Copyright© Agile Transformation Inc.
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How Might We?
Design true end to end
cross-functional
teams?
Align teams around value streams and
business outcomes?
Give them stability and
focus with the right
allocation?
Copyright© Agile Transformation Inc.
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Organizational & Team Design
Value Stream (Portfolio)
Team 1 Team 2
Team of Teams (Program/Train)
Considerations
• Business & technology teams working together
• Reporting structure and # of managers
• Skill gaps and cross team dependencies
• Feature vs component vs shared service teams
• Decision to optimize around customer value or tech or process
• Engaging stakeholders in Big Team
Copyright© Agile Transformation Inc.
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Measuring Transformation Progress
The
Transformation
Health Radar
provides a
scorecard of the
transformation
progress.
Copyright© Agile Transformation Inc.
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Additional AgilityHealth Radars
View All Radars: https://www.agilityhealthradar.com/radars
Team Health SAFe ART Health
SAFe Portfolio Health
DevOps Health
Role Radars (PO, SM, Coach, Leader, RTE)
Next Steps & Key Takeaways
Copyright© Agile Transformation Inc.
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EBA Transformation Journey
Lean Portfolio Mgmt.
Team and Org Design
Leadership Transformation
Make it Stick
EVR ROOM STRATEGY & EXECUTION
GETTING STARTED
DEEP DIVE
FORM TRANSFORMATION
TEAM
EBA STRATEGY & BASELINE
ASSESSMENT
ENTERPRISE BUSINESS
AGILITY 2 DAYEBA SEMINAR
AGILITYHEALTHLEADERSHIP
AGILITY TRANSF. PROGRAM
ORG DESIGN FACILITATED WORKSHOPS
AGILE LEADERSHIP ASSESSMENT
BUILD INTERNAL EBA LEADERS
(EBAS)
AGILE TALENT DEVELOPMENT
TEAM BASELINE ASSESSMENTS & GROWTH PLANS
BUSINESS OUTCOMES &
OKR WORKSHOP
Copyright© Agile Transformation Inc.
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Thank You!
34
EBA Strategist Certification
(EBAS, IC-Agile BAF)AgilityHealthRadar.com
Sept 11th – 13th
Get Certified