ENG 4 SONsivas.meb.gov.tr/meb_iys_dosyalar/2021_02/17202238... · 2021. 2. 17. · Mr. Hunt: Thank you very much. Have a nice day. Mr. Hunt: Yes, please. Could you please tell her

FASCICLE 4On the Phone

SİVAS MİLLÎ EĞİTİMMÜDÜRLÜĞÜ

Köprü Projesi Youtube Channel

2

SİVAS MİLLÎ EĞİTİMMÜDÜRLÜĞÜOn The Phone

Unit 4English

2021, Sivas

SİVAS MİLLÎ EĞİTİMMÜDÜRLÜĞÜ

English 8th gradeUnit 4: On the Phone

Owner

Ebubekir Sıddık Savaşçı

Publishing DirectorKöprü Projesi Birimi

Graphic DesignerÖmer Faruk Özcan

Editorial Board

İlker KocaoğluHakan Köse

Words, Questions and Expressions About the UnitExercisesUnit TestLGS QuestionsAnswer Key

3

7

10

18

19

On The PhoneUnit 4

EnglishKÖPRÜprojesi

36


Unit 4English

4

At the end of this unit Ss will be able to;

WAYS OF COMMUNICATION

• follow phone conversations• state decisions taken at the time of speaking

We use smartphone applications to…

write a letter/postcard make a phone call text a message use social networks send an e-mail talk face to face

••••••

improve a foreign languagefind my way in the trafficshare my ideas and opinionsplay an educative gamesolve puzzlesmake a videolearn the lyrics of a song

•••••••

VOLUNTARY WORKShelp disabled children.donate clothes for the people in need.plant trees.give medical care in Tanzania.collect garbage for a clean environment.send materials to the refugees.

••••••

PURPOSES OF PHONING A CALL CENTERto make a complaintto change/return a productto report problems with deliveryto learn about a billto book a flight ticketto learn about something moreto buy somethingto ask for a service

••••••••

translate a sentencepractice my lessonsbuy something onlinelearn how to cook somethinggive tips about a foreign countryorder something to eathelp the people in need

•••••••

On The PhoneUnit 4


5

RELATED WORDS AND EXPRESSIONS

ANTONYMS

communicate / contact / keep in touchspeak face to face / face to face interaction / face to face communicationuse social networking sites / use social mediamake a phone call / talk on the phonebook / make reservationput through / connecthang on / hold on / wait

•••••••

ASKING TO TALK TO SOMEONE May I speak / talk to the manager?Is the manager there ?Is the manager in?Could you put me through to the manager?Can you connect me to the manager?

•••••

available x engagedpick up x hang uparrival x departuresingle ticket x return ticket

••••

Flight TicketFlight ticketSingle ticket

Return ticket Call center

Date of birth Arrive Arrival

: uçak bileti: tek yön bilet: gidiş – dönüş bileti: çağrı merkezi: doğum tarihi: varmak: varış

: ayrılmak : ayrılış: rezervasyon: ücret: onaylamak: uçuş numarası: Adınızı heceleyin lütfen

Depart/ leaveDeparture

Book / reserveCost

Confirm Flight number

Spell your name, please

INTRODUCING YOURSELF ON THE PHONEHello.This is Jason.Jason speaking.This is Jason calling.It is Jason.Hello ,I’m Jason.

•••••


Unit 4English

6

LEAVING MESSAGESI'll tell Mary when she gets back.Can you tell Mary to call me back?Could you tell Mary that Tom called?Please tell Mary, I'll call her later.Can you ask Mary to call me, please?I’ll ring back later.Could you tell Mary to contact with me?Please tell Mary to call me at my mobile.

••••••••

CONNECTING SOMEONE / IF AVAILABLEI’ll get Mr. White.I‘ll put you through to Mr. White.I’ll connect you to Mr. White.How can I help you?Hold on / hang on / wait a minute.Hold on the line.Don’t hang up the phone.

•••••••

Linda isn’t available at the moment.Linda is busy.Linda isn’t at home.Linda is engaged now.Linda is not in / here.Linda is out.Linda isn’t at home.

•••••••

IF NOT AVAILABLE

ASKING FOR REPETITIONCan you repeat it please?Can you say it slowly?What do you mean by that exactly?I beg your pardon?Excuse me / pardon me? Could you speak louder, please? Repeat / say that again , please.I am sorry, I can’t hear you well. I can’t hear you , it is a bad line.

•••••••••

On The PhoneUnit 4


7

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

To contact

To book

To hold on

To transmit

To gather

Available

To dial

To type

To pick up

Busy

To meet up

To phone

Ready

To text

To connect

Engaged

To reserve

To communicate

To wait

To answer

To keep in touch

To hang on

To accept a call

Free

To call

To write

To put through

Unavailable

To come together

To arrange to have a seat, ticket etc.

a.

b.

c.

d.

e.

f.

g.

h.

i.

j.

i.

ii.

iii.

iv.

v.

vi.

vii.

viii.

ix.

x.

1. __ / __

2. __ / __

3. __ / __

4. __ / __

5. __ / __

6. __ / __

7. __ / __

8. __ / __

9. __ / __

10. __ / __

A. Match the words with their definitions.

B. Match the words to make phrases.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Make

Change/return

Book

Hang up

Have

Leave

Receive

Solve

Phone

Greet

a good flight

problems

customers

a complaint

the phone

a product

a flight ticket

the call center

phone calls

a message

a.

b.

c.

d.

e.

f.

g.

h.

i.

j.

1 …….

2 …….

3 …….

4 …….

5 …….

6 …….

7 …….

8 …….

9 …….

10 …….


Unit 4English

8

rank / report / participant / application / pay / face to face / check

C. Fill in the blanks with the suitable form of the words

D. Complete the puzzle.

A. When people get older they prefer _________________ communication more often.

B. She usually uses the internet to _________________ the bills.

C. Sally _________________ her social media accounts regularly.

D. My brother likes making videos with his favorite Smartphone __________________.

E. Jason phoned the call center to _________________ a problem with delivery.

F. They were asked to _________________ their communication preferences in the research.

G. None of the _________________ answered the last question correctly.

On The PhoneUnit 4


9

1. My internet is ___________. I need your help.

2. I called you several times, but you weren’t ___________.

3. Boys’ calls ___________ less than two minutes with their fathers.

4. Hey honey! Can you please ___________ the phone for me? I’m busy now.

5. We use ___________ to make text messages faster and funnier.

6. Can you ___________? I’m putting you through.

7. After writing your username and password click ___________.

8. I ___________ yesterday, but you didn’t answer.

Secretary: Of course, sir. I’ll tell her when she is free.

Secretary: Hello! Mrs. Johnson’s office. How can I help you?

Mr. Hunt: Hello. This is Adam Hunt, Mrs. Johnson’s daughter’s English teacher.

Could I speak to Mrs. Johnson, please?

Mr. Hunt: Thank you very much. Have a nice day.

Mr. Hunt: Yes, please. Could you please tell her to call me back as soon as possible?

Secretary: I’m sorry, but she’s busy now. Would you like to leave a message?

E. Use the correct form of the hidden words in the puzzle to complete the sentences.

F. Put the phone conversation in the correct order.


Unit 4English

10

Emily and Linda are at a shopping mall now. Emily wants Linda to call Megan and invite her to the shopping mall. Linda calls her but she couldn’t get the voice of Megan well. What does Linda say to Emily?

Read the situation and answer the question.1.

I think she isn’t available right now.I guess it is a bad line. I can’t hear her.She doesn’t have a mobile phone.Do you have the extension number?

A)B)C)D)

It is easy to learn how to talk about basic topics such as travel and shopping in the app, which offers lessons for both beginners and advanced students. You need to subscribe to various services to be able to take all courses.

Read the text about Peter’s favorite mobile phone application and answer the question.

Which of the following is related the application that Peter mentioned?

2.

Improving a foreign languageFinding way in the traff icPlaying an educative gameTranslating a sentence

A)B)C)D)

Mr. Smith made a research about what means of communication teenagers and adults prefer in Turkey. Here are the results:

Which of the following is correct according to the chart?

3.

Most of the teenagers use social networking sites.Teenagers talk face to face less than adults.Texting messages is more popular among adults.Adults only prefer making a phone call.

A)

B)C)

D)

3. Mr. Smith made a research about what means of communication teenagers and adults prefer in Turkey. Here are the results:

Which of the following is correct according to the chart?

A) Most of the teenagers use social networking sites. B) Teenagers talk face to face less than adults. C) Texting messages is more popular among adults. D) Adults only prefer making a phone call.

4. Read the speech bubbles and answer the question. Isla Wang Lily

Morton

Which of the following question CANNOT you answer according to the speech bubbles?

A) Why do Isla and her friends send messages to each other? B) What does Wang prefer to communicate?

0

5

10

15

20

25

30

35

40

FACE TO FACECOMMUNICATION

USING SOCIALNETWORKS

TEXTING A MESSAGE MAKING A PHONECALL

Teenagers Adults

On The PhoneUnit 4


11

4.

Which of the following question CANNOT you answer according to the speech bubbles?

Order the means of communication from the latest to the newest according to the speech bubbles.

5.Read the speech bubbles and answer the question.

Read the speech bubbles and answer the question.

I. II. III.

Why do Isla and her friends send messages to each other?What does Wang prefer to communicate?Who sends letters or postcards to Lily?What happens if Morton talk on the phone for hours?

A)

B)C)D) III / I / II

III / II / II / II / IIIII / I / III

A)B)C)D)

My friends and I send messages to each other all the time because it is always easier and faster.

I don’t like online communication. I prefer meeting up and talking face to face.

Morton

Wang Mr. O'Neill

Mrs. Taylor

Mrs. Evans

Isla

Lily

I phone my friends to keep in touch. My parents get angry with me because I sometimes talk on the phone for hours.

A German goldsmith, Johannes Gutenberg invented the first printing machine in 1454.

I know it is an old-fashioned way, but I love sending letters or postcards to my friends when I don’t see them for a long time.

Abbasids started to use messenger birds to have information from distant places in 1150.

People used different ways to com-municate in history. Chinese soldiers used smoke signals to warn their commanders in 1800 BC.


Unit 4English

12

6.

Which of the following describes the application that Thomas use?

8.Read the speech bubble and answer the question. Cargo attendant:

Joe:

Cargo attendant:

Joe:

Cargo attendant:

Hello, this is Tremblay Cargo. How can I help you?

I bought a T-shirt and trainers online two days ago. Yesterday, I received a message and it was on distribution. However, the package didn’t arrive at my address.

Can I get your tracking number?

Sorry, I couldn’t remember. I will f ind and call you back as soon as possible.

OK. See you then.

make a videolearn the lyricstranslate a sentenceshare his ideas

A)B)C)D)

I like commenting on my friends’ photos. I always follow what they upload on social media. Sometimes, I click dislike button.Thomas

7.

Which of the following is NOT correct according to the ticket?

Mr. Doe likes travelling a lot. He prefers buying flight tickets online. Here is his last ticket.

November 12 is the date of the flight.Mr. Doe will fly at half past eleven.Mr. Doe buys a return ticket.The plane arrives in Larnaka from Moscow.

A)B)C)D)

Why did Joe call Tremblay Cargo?To ...

change/return a productreport problems with deliverylearn about something moreask for a service

A)B)C)D)

On The PhoneUnit 4


13

Which of the following is the correct order of this telephone conversation?

10.9. Read the conversation and answer the question.

Municipal Off icer:

Patricia:

Municipal Off icer:

Patricia:

Hello. Yorkshire Municipality. How can I help you?

Hello. Patricia speaking. I want to give the unused T-shirts and jeans to people in need.

Can I get your number and address?

OK. 5215869 and Oak Street, 5th Road.

4 – 6 – 2 – 5 – 1 – 34 – 6 – 5 – 1 – 2 – 36 – 4 – 2 – 5 – 1 – 36 – 4 – 5 – 1 – 2 – 3

A)B)C)D)

1

Secretary: Certainly, sir. I’ll tell her that you called when she comes to the office.

4

Secretary: Hello! Mrs. O'Neill’s office. How can I help you?

2Secretary: I’m afraid she’s out at the moment. Would you like to leave a message?

5

Mr. Jones: Yes, please. Could you please tell her to come to school as soon as possible?

3

Mr. Jones: Thank you very much. Have a nice day.

6

Mr. Jones: Hello. This is Connor Jones, counselor teacher from Mrs. O’Neill’s daughter’s school. Could I speak to Mrs. O’Neill, please?

The telephone conversation between Patricia and municipal officer is about _________________________.

Read the telephone conversation and answer the question.

change/return a productreport problems with deliverylearn about something moreask for a service

A)B)C)D)


Unit 4English

14

Reservations clerk:

Sophie Davies:

Reservations clerk:

Sophie Davies:

Reservations clerk:

Sophie Davies:

Reservations clerk:

Sophie Davies:

Reservations clerk:

Sophie Davies:Reservations

clerk:

Sophie Davies:

FlyWings Airways, good morning. May I help you?Do you have any flights to Antalya next Saturday morning?Hold on a moment, please... Yes. There´s a flight at 13:45 and one at 16:00.That’s f ine. Could I make a reservation for the 16:00? Could I have your name, please?

My name is Sophie Davies, that´s S-O-P-H-I-E D-A-V-I-E-S.How would you like to pay, Mrs. Davies?

Can I pay at the check-in desk when I pick up my ticket?Yes, but you will have to confirm this reservation at least two hours before departure time.I see.Now you have been booked, Mrs. Davies. The flight leaves at 16:00, and your arrival in Antalya will be at 01:15 a.m., local time. The flight number is ATY 758.Thank you.

Which of the following is correct according to the graph?

12.

11. Look at the graph and answer the question.

Boys report delivery problems more than girls.Few girls phone a call center for changing a product.Girls mostly phone for booking a flight ticket.Boys never reach a call center for making a complaint.

A)B)

C)D)

Which of the following questions CANNOT you answer according to the dialogue?

Read the conversation between reservations clerk and Sophie Davies. Answer the questions 12-13.

What is the flight number?How many flights are there next Saturday afternoon?Did the customer spell her name?How much money did she pay for the flight?

A)B)

C)D)

13. How long is the flight time to Antalya?

11 hours 15 minutes10 hours 15 minutes9 hour 15 minutes8 hour 15 minutes

A)B)C)D)

0 10 20 30 40 50

MAKE A COMPLAINT

BOOK A FLIGHT TICKET

CHANGE/RETURN A PRODUCT

REPORT PROBLEMS WITH DELIVERY

PHONING A CALL CENTER

GIRLS BOYS

On The PhoneUnit 4


15

Which of the following is correct according to the dialogue?

Mr. Walsh calls the customer service to pay the bill.Customer service representative isn’t available right now.Mr. Walsh reports a problem about the cost of the bill.Customer service representative solves Mr. Walsh’s problem.

A)

B)

C)

D)

Customer Service Representative: Hello, SVS Electricity, how can I help you?

Mr. Walsh: I'm calling for my electricity bill.

Customer Service Representative: May I have your account number?

Mr. Walsh: Certainly, it's 0726583.

Customer Service Representative: Thank you, is this Reece Walsh?

Mr. Peters: Yes. I think there is a mistake for the past month.

Customer Service Representative: I'm sorry to hear that. Why do you think so?

Mr. Peters: The bill is 200% higher than last month.

Customer Service Representative: Let me ask you a few questions and then I'll see what I can do for you.

14. Read the dialogue and answer the question.

Which of the following does NOT Martin do with his smartphone?

A) B)

C) D)

15. Martin is a smartphone addict. Here is a list of what he does with his smartphone and how many hours he uses per day:

making a phone call 2 hours

watching videos 4 hours

using social networks 3 hours

taking selfies Half an hour

text messages An hour

@usernameNew York, NY

Liked by username, username and 15 others@username looking good!See the 1,234 comments1 hours ago

@usernameNew York, NY

1 1 1


Unit 4English

16

Secretary: O'Ryan Company, good afternoon. How can I help you?

William: Hi! This is William. Can you put me through to Mr. O’Ryan, please?

Secretary: I’m afraid, he isn’t here. He is out of the off ice.

William: Can you tell him to call me as soon as possible?

Secretary: Can I take your name and number, please?

William: William Singh. 02422326.

Which of the following is NOT correct according to the image?

The mobile phone has a 134 GB total memory.The phone has face recognition and a 3800 mAH battery.It offers a wide vision with its 6.3-inch screen.You need to pay extra money for phone case.

A)

B)

C)

D)

Mr. O’Ryan isn’t out of the off ice now.The secretary asked William to leave a message.William wants to talk to Mr. O'Ryan immediately.2422326 is William’s home address number.

A)B)

C)

D)

16. Read the dialogue and answer the question.

Which of the following is correct according to the conversation?

17. Read the conversation and answer the question.

On The PhoneUnit 4


17

Sarah

Connor

Jake

Can you _________ me to Mrs. Black. I want to talk to her as soon as possible.

I must ________ the phone now because I have to go out. I will text you when I am available.

No, thank you. I don’t want to leave a message. I’ll __________ in the after-noon.

Which of the following words does NOT complete the blank any of the sentences?

20.18. Read the speech bubbles and answer the question.

A) hold on B) connect C) hang up D) call back

Which of the following table shows Mary's future plans in order?

Mary is a thirteen-year-old middle school student. Some information about her future plans:

• I will get my driving license before going to university.• I will go on a world tour after I become an engineer.• I will get married in my 30s.

19.

Call Center:

Mrs. Brown:

Call Center:

Mrs. Brown:

ECT call center, this is Suzan. May I help you?

Hello! I have a problem with my new TV. Can you connect me to technical service?

I’m afraid, I can’t hear you well. It’s a bad line. ____________________, please?

Can you put me through to technical service, please?

Which of the following does NOT complete the conversation?

Read the dialogue and answer the question.

Can you say that againCould you speak a bit louderCould you repeat thatCan you hang on a moment

A)B)C)D)

A)

B)

C)

D)

MARY'S FUTURE PLANS Get driving license 2025 Go to university 2026 Become an engineer 2030 Go on a world tour 2033 Get married 2037

MARY'S FUTURE PLANS Go to university 2025 Get driving license 2026 Go on a world tour 2030 Become an engineer 2033 Get married 2037

MARY'S FUTURE PLANS Go to university 2025 Get driving license 2026 Become an engineer 2030 Go on a world tour 2033 Get married 2037

MARY'S FUTURE PLANS Get driving license 2025 Go to university 2026 Go on a world tour 2030 Become an engineer 2033 Get married 2037

A(Ö

DSG

M)

2019-2020

25

A 2019-2020

1.

We really get on well.

Jess

Angelina

Tom

Bill

I know he always backs me up.

I can never count on him.

He never sharesmy secrets withother people.

2.


Unit 4English

18

1.

LGS 2020

LGS 2020 LGS 2019

LGS 2020

2.

3.

4.

A(Ö

DSG

M)

2019-2020

25

A 2019-2020

1.

We really get on well.

Jess

Angelina

Tom

Bill

I know he always backs me up.

I can never count on him.

He never sharesmy secrets withother people.

2.

A(Ö

DSG

M)

A

28

6.

Greg : Hello, It’s “Green Mobile”.How can I help you?

Mr. Carter : Hello, my computer isnot working properly. I think it is broken.

Greg : Oh, OK, I understand. CanI take your address, please?

Mr. Carter : 8 Freeway Street.

Mr. Carter : Thank you.

Greg : Thank you. Our teamwill be there in an hour tocheck your computer.

7.

Dear friends,

Our school basketball team has a matchwith a team from Johnson High Schoolthis Saturday at 3 p.m. Let’s watch thematch together!

Ted

•

• •

•

A(Ö

DSG

M)

A

29

8.

Date : 20.06.2020Time : 5 - 7 p.m.Place : Concert House

For more information call 0123 456 78 99

• Come and Share Your EnglishProject with us.

• No rules, just fun!• All schools and students can join.

ENGLISH DAYAA2018-2019

A(Ö

DSG

M)

20

1.

We have similar interests.

Tim is always cool.

We have fun together.

Marcy

SamMel

Lisa

He always tellsthe truth.

2.

3.

4.

- - - -

On The PhoneUnit 4


19

A. Match the words with their definitions.

C. Fill in the blanks with the suitable form of the words below.

B. Match the words to make phrases.

1. h / vi

2. g / v

3. j / vii

4. e / ii

5. a / iv

6. c / ix

7. b / x

8. d / i

9. j / vii

10. f / iii

1 d

2 f

3 g

4 e

5 a

6 j

7 i

8 b

9 h

10 c

rank / report / participant / application / pay / face to face / check

A. When people get older they prefer face to face communication more often.

B. She usually uses the internet to pay the bills.

C. Sally checks her social media accounts regularly.

D. My brother likes making videos with his favorite Smartphone application.

E. Jason phoned the call center to report a problem with delivery.

F. They were asked to rank their communication preferences in the research.

G. None of the participants answered the last question correctly.


Unit 4English

20

1. My internet is broken. I need your help.

2. I called you several times, but you weren’t available.

3. Boys’ calls last less than two minutes with their fathers.

4. Hey honey! Can you please pick up the phone for me? I’m busy now.

5. We use acronyms to make text messages faster and funnier.

6. Can you hold on? I’m putting you through.

7. After writing your username and password click log in.

8. I dialed yesterday, but you didn’t answer.

Secretary: Of course, sir. I’ll tell her when she is free.

Secretary: Hello! Mrs. Johnson’s office. How can I help you?

Mr. Hunt: Hello. This is Adam Hunt, Mrs. Johnson’s daughter’s English teacher.

Could I speak to Mrs. Johnson, please?

Mr. Hunt: Thank you very much. Have a nice day.

Mr. Hunt: Yes, please. Could you please tell her to call me back as soon as possible?

Secretary: I’m sorry, but she’s busy now. Would you like to leave a message?

E. Use the correct form of the hidden words in the puzzle to complete the sentences.

F. Put the phone conversation in the correct order.

D. Complete the puzzle. 1

2 L Across

P 4

O 3. free 3 A V A I L A B L E G 5. hang on

C C R 6

I 7.continue R K 5 H O L D O N Down

O U K I 1. sign in N P E A 2. answer Y N 7 L A S T 3. abbreviation M 4. out of order 6. call

5

1

2

6

4

3

1 2 3 4 5 6 7 8 9 10

B A B C D D C B A B

1 2 3 4

C A D B

11 12 13 14 15 16 17 18 19 20

A D C C B D C A D A

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ENG 4 SONsivas.meb.gov.tr/meb_iys_dosyalar/2021_02/17202238... · 2021. 2. 17. · Mr. Hunt: Thank you very much. Have a nice day. Mr. Hunt: Yes, please. Could you please tell her