(Eng.) Ramp Driving - Rules & Regulations

8/18/2019 (Eng.) Ramp Driving - Rules & Regulations

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Ramp Driving – Rules & Regulatio

Comprehensive ProgramTraining & Development Academ


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Course Outline :

I. Security Awareness

II. Human Factors

III. Airside Safety Awareness

IV. Ramp Driving – Rules & Regulations

Course Duration :

!Four" Days

Practical Training :

•. #o $e commenced on last training day


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Aviation SecurityAwareness

#raining & Development Academy


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Security Training

• Regulatory %$ligation !AR' %(S' FAA"• )uropean Standards * since + April +,,- !%(S +"

• American reuirements after nine eleven !,/++"

• Airlines responsi$ilities• 0nder t1e Supervision of t1e 2inistry of #ransport

• #oday' airnlines 1ave to deliver a Security (rogram to o$tain t1e Airline 3a

3erti4cate !A3#".

• 51at is t1e di6erences $etween Secur


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Terminology and Scope

• Security• Illicit Acts

• Safety• #ec1nical / Human Failure

• Review of illicit acts against civil aviation

• +,89 * First Illicit acts. In :ima' ; mem$ers of a revolutionary group 1iets over (eruvian 3apital.

• +,? * 3iti@ens from )astern )urope wis1ing to >ee t1eir countries' 1i


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What is the purpose of secu

• #o (rotect (eople *• 3ustomers !(assengers"

• Sta6 !Bround sta6 / crews"

• #o (rotect Aircraft

• #o (rotect (remises• %Cces

• 31ec=in 3ounters


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Two Basic Principles

• Measures adapted to the threat:• Role of dissuasion

• Measures adapted to the ris le!el :• According to political events

• According to countries• According to t1e time of t1e year


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Security Measures

Regulatory !Sta6" %$ligations

• Eadges must $e worn and $e visi$le w1atever t1e uniform

• It is compulsory to wear a uniform

• If a $adge or uniform is stolen' t1e )2(:%)) must report t1is to 1is manager an

It is 3%2(0:S%R to wear a (ASS

•

#1e (ASS must $e *• Visi$le

• Valid

• #1e (ASS must indicate t1e wor=ing sector *• Ramp

• 3argo

• (assenger #erminal


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"ccess to the #estricted "

• Sta6 wor=ing and wearing a pass• (assengers !wit1 $oarding pass"

• 3rew 5earing 0niforms and ID 3ards

• (eople provided wit1 a temporary passG t1ey mualways $e wit1 an SBS )2(:%))


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#isy Places

• 51ere7• Departure Area

• et 5ays

• Doors

• 51at you 1ave to do7• Always close doors $e1ind you

• Do not allow someone w1o is not wearing a $adge to

• 2a=e sure area remains restricted


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Security Measures at the Sta

$eneral #ules

• )very$ody is responsi$le for security

• #1e safety of t1e sta6 and t1e customers s1ould$e 1armed

• )very )2(:%)) must care a$out security

• o pro$lem concerning security must $e overloo$ut on t1e contrary' it 1as to $e ta=en into accou


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Baggage % Passenger Match

• Sta6 Responsi$ility*

+ 31ec=ed (assenger Eaggage A$oard

• 2anual or 3omputer (rocedure !ERS"

+ (assenger 2issing at Eoarding Eaggage %Joaded

B&W"#&

)very piece of $aggage $elonging to a missing passenger must $oJoaded $efore ta=eo6 even if it 1as $een KRayed


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Security Measures #amp

• If a $aggage or freig1t is found on t1e ramp*• (ic= it up' loc= it if necessary and deliver it *

• #o t1e plane for Departure Flig1t !see $aggage tag"G

• #o t1e $aggage area for Arrival Flig1t !$asement"G

• %r to t1e lost $aggage oCce !::"G !31ec= your local regulation"

• 5arn t1e Supervisor

• It is pro1i$ited to open $aggage*

• Flig1t safety


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• Ramp Agent !:oading in 31arge" must c1ec= t1at LEag #agM ipiece and t1at t1e following mentions are correct *

• Flig1t um$er

• Destination

• Date

• Ramp Agent !:oading in 31arge" must c1ec=s t1at t1e $aggat1e rig1t >ig1t

• Eefore loading' Ramp Agent !:oading in 31arge" must c1ec=s

container• Is in good condition * no 1oles' no damageG

• Is carefully loc=ed * sealed depending on t1e airline / t1e destination

• Is for t1e rig1t destination * rig1t >ig1t' rig1t date G

• Is la$elled * la$el is correct and is visi$le on t1e container.


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Passengers ha!ing to identheir hold 'aggage

• In order to c1ec= t1at a piece of $aggage loaded in t1e 1old $elongs topassenger w1o actually $oarded.

• #1is identi4cation procedure is decided $y t1e captain if *• It is t1e only way to identify t1e $aggage $elonging to a missing passengerG

• #1ere is an anonymous t1reat w1ic1 is ta=en seriouslyG

• #1is measure is speci4c to a certain situations.

The Captain(s Power

• #1e 3aptain is responsi$le for eNecuting t1e mission.

• During t1e >ig1t' t1e 3aptain 1as aut1ority over everyone a$oard.

• #1e 3aptain can disem$ar= any person !crew or passenger" or any parload w1ic1 may $e a t1reat to t1e security' 1ealt1 or order a$oard t1e


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Conclusion

• Security * )veryoneOs 3oncerns

• From $aggage acceptance at t1e c1ec=in counters' to delivery to t1eon t1e arrival *

• )very )2(:%)) is a lin= in t1e security c1ain G

• o$ody is allowed to 1andle t1e $aggage contents !civil lia$ility or penal resp

• 51at to =eep in mind7• %E%D can maintain security alone.

• Security is *

• )veryoneOs concerns


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)*M"+ ,"CTO#S

#RAIIB & D)V):%(2)# A3AD)2

5or=ers

5or=

(laces

Job

Design


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Course Outline :

• )rgonomics

• Attitudes & Ee1avior

• 3ommunication S=ills

• 2otivation

• Stress

• )6ects of (syc1oactive Su$stances

• Fatigue• #ime (ressure

• (eer (ressure

• Situational Awareness

• #eamwor=


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&rgonomics

• Is t1e science of designing t1e


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"TT-T*D&S

•

Attitude are favora$le or unfavora$le evaluativereactions towards somet1ing or someone eN1i$itoneOs $eliefs' feelings' or intended $e1avior.

• 3omponents *

• FeelingsG• #1oug1tsG

• (redispositions to act


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our Attitude #owards .......

ourself %t1ers 3ompany o$ Services


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Beha!ior


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What is the de.nition of 'eha!ior?

• Ee1avior is t1e way we ract' react' and interact wit1 people and

#elationship 'etween attitude and 'eha!ior

• Ee1avior usually re>ects esta$lis1ed $eliefs and attitudeG

• Ee1avior can $e in>uenced $y a num$er of factors $eyond attitsocial in>uences' monetary factors' convenience' etcG

• (syc1ological treatment focuses on c1anging attitudes in order $e1avior.

The Power of Beha!ior

• Ee1avior $reeds $e1aviorG

• ou can c1oose your $e1aviorG

• ou can use your $e1avior to 1elp or to 1inder a $usiness transa


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&/ecti!e Communication

3onteNt

2)SSAB)

3HA):

F))DEA3P

S)D)R R)3)IV)R


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0OM*+-0"S- B"+1"0 "#"

2AAB)R

SS0()RVIS%R !A"

S0()RVIS%R !E"

)2(:%))

)2(:%))

)2(:%))

)2(:%))

)2(:%))

)2(:%))

)2(:%))


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The+on23er'al ,orm

•

)ye 2ovement• #one of Voice

• (ersonal Appearance

• Facial )Npressions

• Bestures

• #actile

• (osture

• (1ysical Space


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Physical Barriers

• oise

• Interruptions

• :ig1ts

• Insecurity

• 2ore t1an one person

• (oor timing

• 5ay of tal=ing• :anguage

• #ec1nical


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Psychological Barriers

• egative attitudes

• Defensiveness

• Stereotyping

• (ower Struggle

• (re


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MOT-3"T-O+

De4nition of 2otivation *• An internal state or condition t1at activates $e1a

and gives it directionG

• Desire or wants t1at directs goaloriented $e1av

• In>uence of needs and desires on t1e intensity a

direction of $e1avior.


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T)&O#-&S O, MOT-3"T-O

•

#1e 1ierarc1y of needsG• #1eory LKM and #1eory LMG

• o$ )nric1mentG

• (ygmallion )6ectG

• %perant 3onditioningG

• #1e LIHM Syndrome.


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Stress

De4nition *

• #1e nonspeci4c response of t1e $ody to any demandG

• Stress is t1e Lwear and tearM our $ody and mind eNperiences as to our environment.

&liminating stress from your en!ironment

•

A poorly organi@ed wor=ing / living space can $e a ma


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Stress Management Tips

• Bet )noug1 Sleep

• Have a 1o$$y

• Peep a social networ= of 1ealt1y relations1ips

• Bet some music in your life

• 2aintain a neat wor=ing place

• #a=e a wal=

• (ractice $reat1ing eNercises• #a=e a mental $rea=

• #ry progressive muscle relaNation

• 3ultivate optimism

• Have a plan for t1e future !31ase your dreamsQ"


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Psychoacti!e Su'stance

• 3anna$is

• Amp1etamines

• )cstasy

• 3ocaine

• Heroin

• Alco1ol

• #o$acco

&/ t f P h ti


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&/ects of Psychoacti!eSu'stances

• (syc1oactive drugs impose su$stantial 1ealt1 $urden on

• Are ma


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,atigue

• Fatigue is p1ysical and / or mental eN1austion t1$e triggered $y stress' use of drugs' overwor=' omental or p1ysical illness or diseases.

• Fatigue is sometimes regarded as a defense mect1at promotes t1e e6ective regulation of energyeNpenditure.

• Fatigue can $e acute' w1ic1 is normal' or c1ronicis a$normal.

• #1ere are many diseases and disorders in w1ic1is a ma


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Physical #easons for ,atig

• 3irculatory and Respiratory ImpairmentG

• utritional disorders and im$alancesG

• De1ydrationG

• Deconditioning !organ system deterioration result$ed rest and lac= of eNercise".

• (ain• Stress

• Sleep disorders

• depression


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Time Pressure

51ere does time pressure come from7

• )Nternal causes

• :ast minute rus1es to meet deadlines

• )Ncessive paperwor=

• 0neNpected crisis

• Days slipping unproductively

• 0nrealistic sc1edules

• Failure to set priorities

• Failure to delegate

• Doing t1e wor= of t1e ot1ers

• %ver sc1eduling


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Coping With PeerPressure

ou do not need to apologi@e for yourindividualityQ


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Situational "wareness

• Situational Awareness is t1e a$ility to identify' process and compre1end t1e c

elements of information a$out w1at is 1appening to t1e team wit1 regards to• :oss of situational awareness will increase t1e potential for 1uman errors

3lues to loss *

• :oss of situational awareness is c1aracteri@ed $y *• 3onfusion or gut feeling of disorderG

• o one watc1ing or loo=ing for 1a@ardG

•

0se of improper proceduresG• Departure from regulationsG

• Failure to meet planned targetsG

• 0nresolved discrepanciesG

• Am$iguityG

• FiNation or preoccupation.


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T&"MWO#0


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Teamwork

• #eamwor= is t1e capa$ility to compre1end andrecogni@e t1e diverse strengt1s and a$ilities in asetting and t1en applying t1em to one 4nal solu

• #eamwor= is t1e a$ility to wor= toget1er toward common goal. It is t1e power t1at allows commopeople to ac1ieve uncommon results.

• #eamwor= divides t1e tas= and dou$les t1e succ


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31aracteristics of )6ective #eam Euilding

• (ositive attitudeG

• )6ective communicationG• 3ommitmentG

• #rustG

• 3olla$orationG

• (articipationG• 3lear o$


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Airside Safety Awareness


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Ta'le of Contents

• Introduction

• Safety in aviation• Accidents on t1e ramp

• (ersonal safety

• et engines 1a@ards

• Foreign %$


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-ntroduction

• Safety is one of IA#AOs top priorities

• IA#A leads a num$er of initiatives to assist its meand t1e industry to maintain & en1ance safety

• #1e Airport Handling 2anual !AH2" developed $a =ey industry reference and contains a wide ranreccomendations focusing on safe ground servicoperations

Safety Means ,ollowing T


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Safety Means ,ollowing T#ules

$round Safety

Flig1t Safety Eegins

5it1 Bround Safety

And

Bround Safety Eegins

5it1

ou

#1in= Safety'

#1in= #eamwor=


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Safety in "!iation

• Safety in aviation is a permanent reuirement. Safety rules and regulati

safe 1andlingG so always *• Read' understand and apply safety regulationsG

• Ee safety minded' as safety depends on youQ

• - of all accidents are due to 1uman failuresQ

• Accidents donOt


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"ccidents on the #amp

Accidents on t1e ramp can $e grouped into four main 1

• Accidents to passengersG

• Accidents to personnelG

• Damage to AircraftG

• Damage to 2o$ile )uipments.

All damage must $e reported immediately

Discipline )6ectiveness

An open reporting culture s1oul $e encouraged


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4 i f


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Ma4or #iss to 1our Safet

• Ead Ha$itG

• HasteG

• %t1er (eople.

Personal Protection Operat


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Personal Protection OperatPractices

• (ersonnel s1all not wal= or stand on a moving con

$eltG• ever attempt to


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5-,T-+$


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C f ,OD


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Causes of ,OD

• Failure to properly clean areasG

• Inadeuate 1ouse=eepingG

• Inadeuate cleanup operations after severe we

• Faliure to account for tools and partsG

• Faliure to maintain Bround Support )uipments

• Apron wor=s.

,i th #


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,ire on the #amp

• o Smo=ing !not even in ve1icle ca$s"G

• Peep t1e ramp cleanG

• Pnow t1e location of 4re 4g1ting euipment and1ow to use itG

• Pnow t1e location of 4re alarm and emergency

telep1onesG• Report any faults or discrepancies in 4re 4g1ting

euipment immediately to your supervisorG

• Do not wear $oots or s1oes wit1 steel tips.

,ire on the #amp


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,ire on the #amp

• In t1e event of a 4re' call t1e 4re departme

immediately and give t1e eNact location' statiaircraft registration' euipment' ve1icles' and pe

involved.

• 51ere an aircraft is involved' immediately ale3aptain' crew' or personnel on $oard so t1at an

evacuation can $e carried out as necessar

,ore Protection 6 Pre!ent


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,ore Protection 6 Pre!ent

• Fire prevention is muc1 more important t1an 4re

4g1tingG• Bood 1ouse=eeping is essentialsG

• Faults in electrical wiring must $e reported imme

• Smo=ing is not permitted on any ramp areas or i

ve1icleG• (ersonnel s1ould =now t1e types and locations o

4g1ting euipments and 1ow to use t1em.

%$serve euipment limit lines


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p

Do not approac1 t1e aircraft

51ilst t1e red $eacon is >as1ing

And until clearance is given

) . u i p m

e n t &

p e r s o n

n e l l i m

i t

l i n e s

) . u i p m e n t &

p e r s o n n e l l i m i t

l i n e s

#1e fuel ventingarea is wit1in a

;. metres radiusof t1e fuel vents

#1e fuel ventingarea is wit1in a

;. metres radiusof t1e fuel vents

o Ve1icles to $epar=ed in t1e fuel

venting areas


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Positioning Plan

"round Support #$uipme


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pp $ p!perations

• %nly adeuately trained' uali4ed' and aut1ori@ed personnel s1ould $e permitted toeuipmentsG

• )uipments to $e used only for its intended purposesG

• BS) must $e in good mec1anical conditionsG

• 51en operator vision is resricted' a guide person s1ould $e usedG

• Standard 1and signals !AH2 ,+?" must $e used to guideG

• #1e operator must $e wit1in easy reac1 of t1e emergency controlsG

• 31ec= t1e $ra=es $efore entering t1e restrained area nad again $efore reac1ing t1e

• (rotective ru$$er $umpers on euipments must not $e compressed against t1e airc

• Eefore removing any BS) from any aircraft ca$in access door' t1e operator must en1as $een closed and secured or t1at a clearly visi$le safety device 1as $een placed openingG

• o operator s1ould remove steps from aircraft wit1out properly 4Ning t1e safety strdoor.

"ircraft 5oading % *nloadi


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gOperations

• ot to eNceed aircraft >oor load limitationsG

• )nsure adeuate tiedown and fasten separation netsG• #a=e special precautions w1en loading cargo on seatsG

• Strictly follow t1e load instructions to ensure correct 5 & E reuire

• 31ec= t1e load conditions to detect any lea=ing or ot1erwise dama!ot to $e loaded"G

• Spills of any sorts in t1e 1olds must $e reported immediatelyG

• Any spillage on t1e apron must $e reported immediatelyG• Always ma=e sure t1e pallet loc= is properly secured to avoid cont

falling downG

• Do not load damaged 0:Ds / containers / loose $aggageG

• #1e 1andling of dangerous goods must conform to all IA#A DBR

Conclusion :


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Conclusion :

"lways #emem'er:

•Damage to aircraft' 1owever small' could $e fatalG

•%ily or wet surfaces can 1ave disastrous resultsG

•ever reverse onto or from an aircraft unless you 1ave a person to guide youG

•

%$serve par=ing rulesG•ever drive $e1ind an aircraft t1at 1as itOs anticollisoperatingG

•Hig1 lift ve1icles s1ould $e lowered immediately upon comservicesG

Conclusion 7Continued8


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"lways #emem'er:

•S1arp turn s1ould never $e attempted near t1e fuselage or wingsG

•3onsider weat1er conditions w1en driving and ta=e eNtra care in rain' frost or fogG

• #1e driverOs side of t1e ve1icle is to $e neNt to t1e aircraftG

•ever drive under t1e wings of an aircraft or position your ve1icle to

•Do not par= in suc1 a way as to impede t1e access or regress of ot1•Stay alertQ Always eNpect t1e driver in front of you to $ra=e wit1out no apparent reasonG

•3ontrol your speed at all times and do not leave $ra=ing to last mom

Conclusion


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Conclusion

"lways #emem'er :

• %nly allow as many people to


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"lways #emem'er :

• ever cross a taNiway in front of a taNiing aircraftG

• Always remem$er t1at aircraft 1as t1e rig1t of way at all timw1en $eing towedG

• o more t1an 8 $aggage / cargo carts or pallet trailers s1all$e1ind t1e ve1iclesG

• o more t1an 8 container dollies s1all $e towed $e1ind a tr

• All employees are responsi$le for t1e euipment t1ey are d

• All traCc signals and signs on t1e airport s1ould $e o$serveo$eyed


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%n#ime(erformance

important' $ut alway=eep safe wor=

environment

Documents

(Eng.) Ramp Driving - Rules & Regulations