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Engaging with older users. Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee. “Design and the Digital Divide”. Insights from 40 years research into computer support for older and disabled people - PowerPoint PPT Presentation
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Engaging with older users
Alan Newell & Maggie MorganQueen Mother Research Centre School of Computing University of Dundee Scotland &MM Training, Dundee
Design and the Digital Divide
Insights from 40 years research into computer support for older and disabled people
Alan Newell Published by Morgan and Claypool Summer 2011
Maggie MorganMM TrainingScript writer theatre director
Leverhulme Artist in Residence,in the School of Computing -2005/2006Continuing freelance involvement in the research, and conference presentations
Technology for older peopleNeeds to be based on:
Effective communication with the user group, Proper requirements gathering,Usability and Beauty.
Developing technology for older people
Study your user population
Design your systems to respond to their needs and wants
What they need ?
A medical model of cureA focus on the disability Patronising designPoor aestheticsIgnorance of any wider context
What they want !A focus on the person Their emotional as well as physical needs AestheticsSelf imagePersonality
Empathetic Design
Design for what older users want - or might want
A primary focus on usersMutual inspiration users and researchers in a creative modeInnovative ways of interacting with usersReal empathy with users
See: www.computing.dundee.ac.uk/staff/afn
The challenges of communicating with users Language and experience barriersjargon, concepts & metaphorsSensory impairmentsLack of trust in technology Overriding desire to pleaseKeeping focus groups focusedTime consumingDifficult to organize
Ethical issues
Negative self imageLack of confidence Self blameOperational anxiety Physical or mental fragilityInformed consent
A user centre
For a cohort of over 200 individuals risingto over 3000
Also work in:Dementia day centres, Residential homes & In home studies.
Wolfson Research Studio Theatre Purpose designed for interactive theatre
The use of theatre for:Facilitating Focus Groups of usersRequirements gathering
Communicating to designers and other professionals User characteristics User experiences Ethnographies
Working with theatre professionalsResearch by script writer iterative discussions with researchers and older users.Dramatic scenarios developed.Scenarios performed by professional actors, on video or live theatre.Facilitated discussions.
The performance
Video scenario + facilitated discussion.Video scenario + actors in role in facilitated discussion.Live interactive theatre
Techniques
Audience asked to analyse actions and motivations of playersHot seating Scripted theatre followed by improvisations directed by the audience
Educational VideosThe UTOPIA TrilogyRelative Confusion, Relatively PC, and others
See:www.computing.dundee.ac.uk/staff/afn
Concept development
Applications of digital interactive television for older people.
A communication system
Advantages for users.Users are engaged in creative activity.Theatre liberates users to be creativeSuspension of disbeliefFuture softwareThe context/environment of use