Engineering and Commercial Infrastructure - Water · PDF file1 [Type the document title] Engineering and Commercial Infrastructure - Water Services ... Twenty Members of the Mackay

1 [Type the document title]

Engineering and Commercial Infrastructure -

Water Services

17 October 2015 to 6 November 2015

Page 2

Engineering & Commercial Infrastructure Monthly Review > 17 October 2015 to 6 November 2015

OVERVIEW ............................................................................................................................. 3

SAFETY ................................................................................................................................ 4

1.1. Incident Statistics ........................................................................................................ 4 1.2. Preventative Actions .................................................................................................... 4

TEAM CULTURE ................................................................................................................ 5

2.1. Team Engagement ...................................................................................................... 5 2.2. Performance Appraisals .............................................................................................. 5 2.3. Annual Turn Over ........................................................................................................ 6 2.4. Operational Hours ....................................................................................................... 6 2.5. Employee Satisfaction Rating ..................................................................................... 8

FINANCE .............................................................................................................................. 8

3.1. Water Operating Revenue Less Expenditure .............................................................. 8 3.2. Accrued Water Operating Revenue Less Expenditure ................................................ 9 3.3. Wastewater Operating Revenue Less Expenditure .................................................... 9 3.4. Accrued Wastewater Operating Revenue less Expenditure...................................... 10 3.5. Capital Expenditure Performance ............................................................................. 10

CLIENT SERVICES ......................................................................................................... 11

4.1. Requests ................................................................................................................... 11 4.2. Request Types .......................................................................................................... 11 4.3. Plumbing Applications ............................................................................................... 12 4.4. Electronic Plumbing Applications .............................................................................. 13 4.5. Plumbing Inspections ................................................................................................ 13 4.6. Trade Waste Approvals ............................................................................................. 14 4.7. Annual Trade Waste Activity ..................................................................................... 14 4.8. Trade Waste Compliance .......................................................................................... 15 4.9. Building Over Adjacent Sewers ................................................................................. 16 4.10. Scientific and Analytical Services .............................................................................. 16 4.11. Community Engagement ........................................................................................... 17

ASSET MANAGEMENT ................................................................................................ 18

5.1. Surface Water Raw Water Storage Capacities ......................................................... 18 5.2. Annual Water Consumption vs Allocation by Source ................................................ 19 5.3. Water Consumption by Locality ................................................................................. 19 5.4. Wastewater - Mackay North and Mackay South Inflows ........................................... 20 5.5. Wastewater – Sarina and Mirani/Marian Inflows ....................................................... 20 5.6. Sewer Inspections – CCTV Camera ......................................................................... 21 5.7. Projects ..................................................................................................................... 22

REGULATORY COMPLIANCE ..................................................................................... 29

6.1. Drinking Water Compliance ....................................................................................... 29 6.2. Wastewater Compliance ........................................................................................... 30 6.3. Backflow Testing ....................................................................................................... 30

Page 3


OVERVIEW

This report is for Water Services activities for October/November 2015. Please note that references to the October/November reporting period covers the period 17 October 2015 to 6 November 2015. Significant items in this period include:

Water Services staffed a stand in Caneland Central encouraging people to sign up to the

MyH2O website during National Water Week (18 - 24 October 2015)

Television and radio campaigns commenced on 1 November 2015, encouraging residents to

sign up to the MyH20 website, leading into and following the release of water bills in mid-

November

Twenty Members of the Mackay Rotary Club attended a tour of the Nebo Road Water

Treatment Plant and Scientific and Analytical Services Laboratory on 20 October 2015

Industry Regulation was discussed by QBCC guest speakers at the Plumbing Industry

Information Session held on 29 October 2015

Officers attended the Queensland Water Directorate Queensland Urban Water Innovation

Forum in Maroochydore on 5 November 2015

No environmental incidents occurred between 17 October 2015 and 6 November 2015

Acting Director Engineering and Commercial Infrastructure

Page 4


SAFETY

1.1. Incident Statistics

The incident statistic details a summary of the Water Services safety incident performance. Water Services aspires to achieve zero harm with a stretch target of zero injuries.

1.2. Preventative Actions

To achieve improved safety performance a range of improvement initiatives are undertaken on a monthly basis. The following figure tracks the improvement process through implementation of the SafePlan Monthly Action Plans (MAPs) and the hazard inspections.

3 Non Injury Incidents -Abusive Phone Call, Vehicle Incident and working outside fitness for work policy and 1 No Lost Time incidents, this included a vehicle incident

Data is for period 17 October 2015 to 6th November 2015

0

2

4

6

8

10

No

. of

Inci

den

ts

Lost Time Injuries

Lost Time Injuries Safety Incidents

For the month of October, 18 scheduled Hazard insepctions were scheduled and 4 remain outstanding. One outstanding inspection from September was completed in October. MAP's completed in October is at 98%

Data is for October 2015

80

90

100

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101112131415161718192021222324

Per

cen

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AP

s co

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. of

Haz

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Hazard Inspections MAPs Target MAPS

Page 5


TEAM CULTURE

2.1. Team Engagement

Water Services believes that a high performing culture is an essential part of a successful business. The following chart tracks the initiatives to achieve an engaged, aligned and performing workplace culture through regular team meetings.

2.2. Performance Appraisals

The following chart tracks the initiatives to achieve an engaged, aligned and performing workplace by conducting regular performance appraisals.

02468

10121416182022

No

. To

olb

ox

Tal

ks

No. Toolbox talks held No. Toolbox talks target

Toolboxes meetings conducted as scheduled

Data is for period 17 October 2015 to 6 November 2015

0

5

10

15

20

Per

form

ance

Ap

pra

isal

s O

uts

tan

din

g

Appraisals Outstanding Target

There were 6 appraisals outstanding as at 6th November 2015.


Page 6


2.3. Annual Turn Over

The following staff turnover statistics are presented as an indicator of staff stability in the business. The business aims to keep the annual turnover under 10%.

2.4. Operational Hours

The following charts detail Scheduled and Unscheduled overtime performed as well as total hours worked.

No staff members left between 17 October to 6 November 2015.The total number of vacancies as at 6th November 2015 was 14.


0%

2%

4%

6%

8%

10%

12%

02468

101214161820

% A

nn

ual

Tu

rno

ver

Nu

mb

er o

f S

taff

Staff Turnover Total Vacancies % Annual Turnover

Scheduled overtime decreased from the previous month and unscheduled overtime has decreased from the previous month. The reporting period is 3 weeks


0

500

1000

1500

2000

2500

No

. Ho

urs

per

Mo

nth

Operational Hours

Scheduled Overtime (hrs) Unscheduled Overtime (hrs)

Page 7


The following chart shows the breakdown of overtime between Water and Sewerage for Water Networks, Water Treatment and Plumbing and Trade Waste for the October 2015

The reporting period is 3 weeks, this accounts for the total hours worked decreased from the previous month. The Overtime as a % of total hours decreased.


0%

2%

4%

6%

8%

10%

12%

14%

0

5000

10000

15000

20000

25000

30000

% O

ver

tim

e

No

. Ho

urs

per

Mo

nth

Operational Hours

Total Worked (hrs) Overtime Performed (hrs)% Overtime of Total Hours worked

0

5000

10000

15000

20000

25000

30000

Water Networks Water Treatment Plumbing and TradeWaste

Ove

rtm

ie (

$)

Water Sewage

Overtime for October went over budget. For the YTD the budget is $42k underspent

Financial data is for October 2015.

Page 8


2.5. Employee Satisfaction Rating

The following chart shows the average Employee Satisfaction Rating for those that have completed a Performance Appraisal within the reporting period

FINANCE

3.1. Water Operating Revenue Less Expenditure

The following shows the actual, budget and forecast Earnings before Interest, Taxes and Amortization (EBITA) based on cash accounting for the 2015/2016 financial year. The saw tooth nature of the graph is reflective of the timing of water revenue received. The capital revenue has been excluded from this graph

7 Performance Appraisals were completed during the reporting period


02468101214161820

0

1

2

3

4

5

No

. of

Ap

pra

isal

s C

om

ple

ted

Saf

isfa

ctio

n R

atin

g

Satisfaction Rating Appraisals Completed

ExtremelySatisfiedVerySatisified

Satsified

Somewhat SatisfiedNot Satisified

-

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

Rev

enu

e le

ss e

xpen

dit

ure

(m

arg

in)

$

Budget - Water Actuals - Water Projected Actuals - Water

Water Fund is $1.58M surplus. Income is up by $406K with an underspend of $731k in Goods & Services and underspend of $401K in Employee Costs

Financial data is up to October 2015.

Page 9


3.2. Accrued Water Operating Revenue Less Expenditure

The following shows the estimation of the accrued revenue less expenditure. The capital revenue has been excluded

3.3. Wastewater Operating Revenue Less Expenditure

The following shows the actual, budget and forecast EBITA based on cash accounting for the 2015/2016 financial year. The saw tooth nature of the graph is reflective of the timing of water revenue received. The capital revenue has been excluded from this graph.

-

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

Sep-15 Dec-15 Mar-16 Jun-16

Rev

enu

e le

ss e

xpen

dit

ure

(m

arg

in)

$

Budget - Water Accrual Actual - Water Accrual Proj. Accrual Actuals - Water

On an accrual basis , water actuals YTD are surplus of budget by $994K. The annual Surplus is projected to be $1.07M.

Financial data is from September 2015.

-

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

35,000,000

Rev

enu

e le

ss e

xpen

dit

ure

(m

arg

in)

$

Budget - Sewerage Actuals - Sewerage Projected Actuals - Sewerage

Sewage Fund is $1.6 million surplus . Income is up by $265K with an underspend of $1.253m in Goods & Services and Employee cost os $84k .


Page 10


3.4. Accrued Wastewater Operating Revenue less Expenditure

The following shows the estimation of the accrued revenue less expenditure. The capital revenue has been excluded

3.5. Capital Expenditure Performance

The following trend provides a high level overview of the capital expenditure to monitor forecast expenditure against actual expenditure. The forecast expenditure profile is based on the project delivery schedule within Water Services.

.

-

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

Sep-15 Dec-15 Mar-16 Jun-16

Rev

enu

e le

ss e

xpen

dit

ure

(m

arg

in)

$

Budget - Sewerage Accrual Actual - Sewerage AccrualProj. Accrual Actuals - Sewarage

On an accrual basis , water actuals YTD are surplus of budget by $527K. The annual Surplus is projected to be $1.3M.

Financial data is from September 2015.

-

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

Exp

end

itu

re (

$)

YTD Actual Capital ExpenditureYTD Actual + Committals Capital ExpenditureForecast Cash Flow Capital

Capital expenditure actuals resulted in a 24% spend of Budget. Including committals 57% of the total budget is spent.


Page 11


CLIENT SERVICES SRVE

4.1. Requests

This graph details the client requests received and recorded via pathways that relate to the Water Business. The target is to have 90% of all client requests closed at any one point in time.

4.2. Request Types

The following chart displays a summary of the client request types received for the month.

0%10%20%30%40%50%60%70%80%90%100%110%

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600

% C

lien

t R

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ests

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Monthly Client Requests Received

% of total Client Requests Completed

Completion Target %

97% of Client Requests completed in October 2015

Data available to end October 2015 only

Small increase in water service leaks this month with a decrease in meter broken/leaking

Data is for October 2015 only.

0

50

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150

Sew

era

gebl

ocka

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pill

Sew

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y w

ater

/Clo

udy

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/S

erv

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ve

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ter

/ Low

Wat

er

Pub

lic A

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/ R

ecF

acili

ties

Wat

er

Lea

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ervi

ce

Wat

er

Lea

k M

ain

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er

Met

er

Bro

ken/

Lea

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gW

ate

rO

dour

/Tas

te/S

me

ll

To

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t R

equ

ests

Page 12


4.3. Plumbing Applications

In accordance with the Plumbing and Drainage Act a plumbing application is required for all new plumbing installations or modifications to existing plumbing. A plumbing application must be lodged to Local Government. Water Services has a regulatory time frame of 20 business days to assess a plumbing application. An internal target of 5 business days has been set for all residential plumbing applications.

An indication of the amount of building activity in each population centre of the Mackay region can be derived by assessing the building activity by location. This is summarised in the graph below

Plumbing applications are down due to the shorter reporting period. Approval Time are at 3 days which is the average for the year

.

Data is for the period from 17 October to 6 November 2015

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6

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100

Ap

pro

val

Tim

e (D

ays)

Ap

plic

atio

ns

Information Requests Sent Total Approved Plumbing Applications

Average Approval Time Target Plumbing Approval Turn around Time

0

20

40

Ap

plic

atio

ns

Plumbing Applications Received Central (South) Plumbing Applications Received Central (North)

Plumbing Applications Received West Plumbing Applications Received South

Page 13


4.4. Electronic Plumbing Applications

Clients have the option to lodge Plumbing Applications electronically or directly with council in hard-copy.

4.5. Plumbing Inspections

In accordance with the Plumbing and Drainage Act plumbing inspections must be carried out within 48 hours of a plumbing inspection being booked. If Water Services cannot attend the plumbing inspections within the regulated 48 hour period, a plumber can submit a form 3 booking and proceed without an inspection, 1 hour after the 48 hour period. Notifiable Work requires a Form 4 to be lodged with Queensland Building and Construction Commission. Notifiable Work is any work that a plumber or drainer can do without a local government permit or any need for a mandatory inspection.

100% of applications have been received electronically


0%

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120%

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Ele

ctro

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%

Ap

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Applications received via Electronic Lodgement

% Applications Received via Electronic Lodgement

Inspections decreased from the previous period due to the 3 week reporting period. No Form 3 booking's for the period


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Fo

rm 3

Bo

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To

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Total Inspections Undertaken Form 4 Audits

Form 3 Inspections Form 3 Bookings

Page 14


4.6. Trade Waste Approvals

The program for undertaking trade waste assessment and licensing of all applicable businesses that discharge trade waste is ongoing. As part of the Trade Waste Assessment process a temporary Trade Waste Approval is put in place while the formal approval process is undertaken. The table below summarises the number of Trade Waste Approvals for the Mackay Region.

4.7. Annual Trade Waste Activity

Annual targets are set for the Trade Waste team with respect to licensing Trade Waste Businesses. The target has been set at 250 new licensed businesses and audits completed by June 2016. The following graph shows the Actual Approvals, Temporary Approvals and Audits achieved and the number of the target remaining.

22

150

42 53

100

0% 20% 40% 60% 80% 100%

Target Trade Waste Approvals & Audits Completed

YTD Audits Remaining Audits YTD Approvals

Temporary Approvals Remaining Approvals

250 combined Approvals and Audits is the target for FY 2015/2016

Data is for the period17 October to 6 November 2015

Total Approved

Businesses

Temporary Approvals In

Place

New Approved Businesses for

the Month

Mackay South 693 47 6

Mackay North 59 4 0

Sarina 56 2 0

Mirani/Marian 28 0 1

Total 836 53 6

6 new businesses were identified for the month

Page 15


4.8. Trade Waste Compliance

Trade Waste compliance testing is undertaken on a routine basis for all trade waste generators that have pre-treatment devices installed. The compliance testing is aimed at ensuring that Trade Waste discharges will not adversely impact on the treatment plant. A summary of the trade waste compliance tests undertaken in each Wastewater Treatment Plant catchment is detailed below

The following graph shows the waste compliance test within limits undertaken in each Wastewater Treatment Plant catchment

Overall 91.59% of tests are within compliance test limites for this period


0%

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80%

100%

120%

Ap

plic

atio

ns

% Compliance Test within limits South % Compliance Test within limits North

% Compliance Test within limits Sarina % Compliance Test within limits Mirani

Compliance Tests

within Limits Compliance Test

Outside limits

Mackay South 39 7

Mackay North 8 0

Sarina 9 1

Mirani 0 0

Total 56 8

75 Samples collected, 64 analysed

Page 16


4.9. Building Over Adjacent Sewers

Building over Adjacent Sewer applications are lodged where the construction of a structure is proposed within close proximity of a sewer main. The application is assessed in accordance with Councils building over and adjacent to sewer policy. In accordance with the policy, Building Over Sewer Applications are assessed within 20 business days. Future reporting will include performance against turnaround time targets.

4.10. Scientific and Analytical Services

Scientific and Analytical Services provides laboratory analysis in accordance with National Association of Testing Authorities (NATA) Standards to both Mackay Regional Council and external clients. A summary of the laboratory activities are detailed below.

There was 1 BOAS approval issued for the month.


0

2

4

Ap

plic

atio

ns

BOAS Applications

02000400060008000

100001200014000160001800020000

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Tes

t P

erfo

rmed

Sam

ple

s

Samples Analysed Test Performed

The lab has increased its workload by 11 % year to date over the same period last year.

Data is available to end of October 2015 only

Page 17


4.11. Community Engagement

This section monitors Water Services engagement on the services provided. The following chart shows the number of media releases, media updates and the number of people that were reached by the Media Releases on Facebook

The following chart shows the number of likes and positive comments, the number of neutral comments and the number of negative comments received on Facebook from Media Releases and Media updates for Water Services

Media Releases include: Sign up to myh2o & save and Water use up six per cent

Data is for period 17 October to 6 November 2015

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aceb

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eop

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Media Releases Media Update Facebook People Reached

There were comments in regard to using water and that Council sporting grounds should not be watered during the day


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Fac

ebo

ok

Fee

db

ack

Likes Neutral Negative

Page 18


The following chart shows the cumulative number of myh20 registrations for the reporting period

ASSET MANAGEMENT

5.1. Surface Water Raw Water Storage Capacities

Water Services sources water from a combination of surface water and groundwater sources. With the exception of Middle Creek Dam the storage facilities are owned and operated by SunWater. Middle Creek Dam is under Council’s control. The water stored in each of the storages is detailed below.

There were 146 myh2o registrations over the reporting period.

Data is for period 17 October 2015 - 6 November 2015

5000

6000

7000

8000

9000

10000

Aug-15 Sep-15 Oct-15 Nov-15 Dec-15

Nu

mb

er o

f M

yh2o

Reg

istr

atio

ns

myh2o registrations myh20 Target Registrations 2015/2016

2,8

00

3,9

80

6,10

8

1,3

80

491,

400

147

,500

0%

20%

40%

60%

80%

100%

Mirani Weir MarianWeir

DumbletonWeir

MiddleCreek Dam

Peter FaustDam

TeemburraDam

% V

olu

me

Sto

red

Volume Stored

ML

ML

ML

ML M

L

ML

Mirani, Marian and Dumbleton Weirs are full

Data is as at 31 October 2015

Page 19


5.2. Annual Water Consumption vs Allocation by Source

Water Services has a water allocation or water license for each water source. The water allocation and year to date water consumption for each of the water sources is detailed below.

5.3. Water Consumption by Locality

Water Services supplies water to both residential and commercial water clients throughout the Mackay Region. The average water consumption in each of the three major community centres is detailed below. The water consumption is presented as litres per equivalent population per day. This graph provides a summary of water consumption including commercial water use.

4,34611

4230

722

203

6917

1623010

13222

-50% 0% 50% 100%

DumbletonNebo Rd Bores

Plane CreekSarina Bores

Mirani BoreMarian Bores

Marwood BoresBloomsbury BoreProserpine River

Eton BoresBally Keel BoreKoumala Bores

Armstrong Beach BoreFinch Hatton Bore

Gargett BoresMarian Weir

Wat

er V

olu

me

(ML

)

YTD Water Consumed Allocation

Water use has increased across all sites

Data is as at 31 October 2015

6046

23035

15062

270022

59595

100300236390

16000

460

Water consumption is high and is in line with expectations, due to low rainfall

Data is as at end October 2015

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nfa

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on

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(l/p

/d)

Rainfall Sarina L/P/DMackay L/P/D Mirani L/P/DTarget Consumption

Page 20


5.4. Wastewater - Mackay North and Mackay South Inflows

The inflow into Wastewater Treatment Plants is impacted by the number of sewage connections and the extent of inflow and infiltration. The monthly inflow into the Mackay North and Mackay South Water Recycling Facilities is detailed below.

5.5. Wastewater – Sarina and Mirani/Marian Inflows

The monthly inflow into the Sarina and Mirani/Marian Wastewater Treatment Plants is detailed below.

Inflows to both plants is low and is in line with expectations, due to low rainfall

Data recorded for month of October 2015 only

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m)

Rainfall Mackay South Mackay North

Page 21


5.6. Sewer Inspections – CCTV Camera

To protect and identify defects in the sewer system Water Services routinely undertakes CCTV inspections of the sewer system. CCTV inspections are undertaken for both developers as part of the process to create a new subdivision and on existing sewer assets as part of the routine sewer inspection program. A summary of the CCTV activity is displayed below measured as meters of sewer inspected.

Less distance was covered this month due to equipment failure and buried manholes. Carried out CCTV discharge SMH Audits and SMH rehabilitation audits with Pole Camera

Data recorded for month of October 2015 only.

0500

100015002000250030003500400045005000

Len

gth

Insp

ect

ed (

m)

CCTV Inspections

Development Maintenance

Page 22


5.7. Projects

Water Services undertakes a range of projects across the water business. Projects take the form of Capital Projects, Planning Studies and investigations. Information was current as at 6 November 2015.

Program Project % Complete

ID Retic ‐ Meter Replacement

Program (15/16 )

20%

Status Budget Time

Preliminary reconaissance visits to properties completed. Meter replacement works have commenced.

30 meters have been replaced.

Construction


ID Digitisation of Telemetry ‐

Water (14/15)

80%

Design/ Procurement

Status Budget Time

Quotes for the Nebo Road WTP conversion to Clear SCADA are currently being evaluated, following

interviews with the Companies that submitted quotes. Quotes for the remaining program of works have

now closed and evaluation will commence shortly.


ID Marian WTP 98%

Time

Though a number of issues have been identified and addressed, Contractor is still investigating the

presence of sub‐surface water on the site. The defect list is being monitored and reviewed regularly and

Contractor is attending to issues identified. As‐Constructed drawings have been generally accepted

though there is some details still to be addressed before final signed copies are provided. Submission of

remaining quality control documentation and As‐Constructed drawings along with there being no critical

defects allowed Practical Completion to be awarded in late October.

Status Budget

Waiting on As‐

Constructed

Information

Page 23



ID Reservoir Chlorination System 98%

Budget Time

O&M manuals have been submitted. As constructed information has been provided ‐ drawings to be

finalised.

Status

Waiting on As‐

Constructed

Information


ID WMT Midge Point Line 98%

Time

O&M manuals have been submitted. As constructed information has been provided ‐ drawings to be

finalised.

Waiting on As‐

Constructed

Information

Status Budget

Program Project Status % Complete

ID WRT ‐ Smart Metering Construction 20% Staff have commenced AMR retrofit installations. Approx. 100 retrofits on existing water meters have

been completed to date.

TimeBudget


ID

Commercial Water Meter

replacement 20%

Time

Construction

Preliminary reconaissance visits to identified properties completed. Meter Replacement works have

commenced with 40 water meters replaced to date.

Status Budget


ID Heaths Road (Valetta Dr‐

Fursden St) ‐ 200 mm link

98%●

As constructed information has been collated and drafting to be completed.

Status Budget Time

Construction


ID Reservoir Corrosion Project 50% ●

Status

14/15 works completed. Scope for 15/16 being prepared based on additional investigations undertaken

on Mt Pleasant Reservoir No. 1 as well as results of the previous high level condition assessment of

Council's reservoir fleet.

Planning

Budget Time


ID WMR Patch Street, Boyle Road

and Cyril McKie Court

98%●

Time

Construction

Construction complete. As Constructed information has been collated, plans to be drafted.

Status Budget

Page 24



ID WMR Leslie St Sarina 95% Stage 2 cut‐ins (Installation of flow meter) to be undertaken once long lead materials (pipe specials)

received. This is expected to be complete by end of November.

Construction

Budget Time


ID WMR Bruce H'way near Ablett

St (Sarina)

98%

As Constructed information has been collated, plans to be drafted.

TimeBudget

Construction


ID WMR West St Sarina 98%

Budget Time

Construction

As Constructed information has been collated, plans to be drafted.


ID WTP ‐ Nebo Rd support

improvements/ upgrades

98%

All four (4) packages of work ‐ fencing, CCTV upgrades, clarifier repairs and replacement of WTP building

roof complete. Waiting on as constructed documentation from Contractor.

Time

Construction

BudgetStatus


ID WMR Renewals (Sandy Creek) 50% Status Budget Time

Construction

Stage 1 is complete. Stage 2: Options for crossing Sandy Creek are still being investigated. A potential

alignment change to bring our water main closer to the bridge was rejected by DTMR. The geotechnical

conditions may impact ability (and cost effectiveness) to use directional drilling while the nature of the

creek banks would create problems for traditional trenching.


ID Chlorine Gas Detection 98% Construction

As constructed information received, plans to be drafted.

Status Budget Time

Page 25



ID WMR Downie Avenue 85% Budget Time

Construction

The 450m section of water main from Old Shoal Point Road to Waverley is now complete, including the

installation of new water services. Construction of the section from Waverley St to the Esplanade has

commenced.


ID Malcomson St Mackay Bucasia

Rd to Charles Hodge

80%

Budget Time

Design

Works involve new enveloper to be constructed in conjunction with road works. Technical Services

finalising the design ‐ design expected to be finalised in February 2016.


ID East Boundary Road Connors Rd

Success St

70%

Budget Time

Design

Additional potholing has been completed to assist with design. The design is still to be revised to include

additional connections identified from hydraulic modelling.


ID Investigator St Join the two

ends of Investigator St

100%

Budget Time

Design

Roads driven project. Design complete.


ID WMR Waverley St, Bucasia

(Fisher St to Williams Ave)

0%

Budget Time

Construction

Originally scheduled for 16/17, these works have been brought forward to match the Roads capital

program. The design has been completed and construction is anticipated to commence in late

November.


ID Blacks Beach Road (Florence to

Hancock)

0%

Budget Time

Construction

Timing of construction still to be confirmed.


ID Water Balance Implementation ‐

Mackay & Sarina Level 1 and

Level 2 Flow Meters

5%

Budget Time

Design

Preliminary reconaissance visits to confirm scope of works in progress.


ID Mt Oscar HLZ Augmentation

Servicing Mt Pleasant

15%

Budget Time

Design

Design investigation works continuing.


ID Mt Bassett Drive 20% Budget Time

Design

Concept design has been completed for the majority of the alignment though options for crossing of

Harbour Rd are still to be considered


ID WMR East Gordon St 55% Budget Time

Planning

Planning of renewal options in progress, before detailed scope can be finalised.

Page 26



ID Cape Hillsborough 80% Budget Time

Planning

Planning of renewal options in progress, before detailed scope can be finalised. Site investigations

undertaken to ascertain extent of problematic water main.


ID Conditions Assessments 95% Budget Time

Planning

Detailed scope for condition assessments being finalised.


ID Water Services Replacements

and Repairs

35%

Budget Time

Construction

Infrastructure Delivery crew continue to replace identified water services with works for 30 properties

completed to date.


ID Water Pump Stations ‐

Renewals Program

85%

Investigations under way to deternine works required on lifting gantries. Condition /compliance report

expected within the next 2 weeks for review.

Budget Time

Planning


ID Sewer Structural Lining Program 25% Construction

CCTV works in progress. Relining Works tender package under review due to recent case history before reverting

back to out to tender process.

Status TimeBudget


ID Digitisation of Telemetry ‐

Sewage

80%

Status Budget Time

Quotations for 15/16 program of works have been received and are currently being evaluated.

Procurement


ID Base Hospital SPS Replacement 100%

TimeStatus Budget

Construction

Construction of new sewage pump station completed. As‐constructed plans are submitted and finalised.

Page 27



ID SPS Wattle Street Sewerage

Pump Station

98%

The contractor has completed construction works of the sewage pump station and rising main upgrade works. As‐

constructed information has been received and plans to be drafted.

Budget Time

Construction

Status


ID SPS Heaths Road No.1 Sewerage

Pump Station

98%

Status Budget Time

Construction

The contractor has completed construction works of the sewage pump station upgrade works. As‐constructed

information has been received and plans to be drafted.


ID SPS Refurbishment/ Renewals

(Magpie Street)

98%



Time

Construction

Status Budget


ID SPS Hicks Road Sewerage Pump

Station

98%

Status Budget

Construction

Time




ID Symons Farm SPS Upgrade 35%

Time

Design

A report on Symons Farm SPS to Prawn Farm SPS SRM and trunk gravity sewer concept alignment is under review.

Due to issues regarding TMR approval of MRC preferred corridor in Mackay‐Eimeo Road this project is being

considered for a scope change, but may revert back to a prior strategic planning review of identified options.

BudgetStatus


ID Trunk gravity sewer main from

McCreadys Creek SPS to Symons

Farm SPS

10%

Status Budget Time

Procurement

Tender documentation is 95% complete. Tender process for construction to commence at end of November.

Page 28



ID Pump Replacement SPS Shoal

Point Road No.1

100%

Status Budget Time

Procurement

New pumps have been received. Installation of pumps will be done together with wet well relining works


ID Manhole Inspections and

Repairs work

20%

Status Budget Time

Construction

Networks crews continue with Manhole inspection and repair work. Approximately 20 Manhole's have been

repaired and 200 Manhole's Inspected.


ID Switchboards Replacement 20% Status Budget Time

Design

Finalising stakeholder requirements and preliminary design information. Ergon applications have been

completed and submitted. Delivery will be packaged together with vent pole replacements, access improvement

and wet well rehabilitation. Development of site layout plans and detailed design to commence in November.


ID Vent Poles Replacement 5% Status Budget Time

Design

Planning investigation scope of works finalised and project initiation commenced. Delivery will be packaged

together with switchboard replacements, access improvement and wet well rehabilitation. Site inspections and

survey data collection, and development of site layout plans to commence in November


ID Access Improvements and

Ownership

50%

Status Budget Time

Design

Finalising site surveys and commencing detailed designs. Delivery will be packaged together with switchboard

and vent pole replacements and wet well rehabilitation.


ID Wet well Rehabilitation 5% Status Budget Time

Design

Planning investigation scope of works finalised and project initiation commenced. Delivery will be packaged

together with switchboard and vent pole replacements and access improvement. Site inspections and survey data

collection, and development of site layout plans to commence in November


ID Decommisioning of Brewers Rd

STP Sarina

20%

Status Budget Time

Construction

Pumping of Stagnant water in the open tanks completed. Leachate from the Digesters has been drawn down and

passed throught the drying beds. Concrete panels have been cut and removed from each digester to allow access

by excavator to remove sludge. Council crew preparing to clean and disinfect the digesters prior to demolition.


ID Mirani Sewerage Treatment

Stage 1 (STP Mirani Growth

Upgrade)

90%

Status Budget Time

Planning

Details are still being confirmed regarding the latest option of building an MRC owned dam on a section of the

farm adjacent to the Mirani Wastewater Recycling Facility. Once these have been finalised, a multi‐criteria

analysis will be completed to compare this option with the original plan to utilise a dam owned by a nearby

farmer.

Page 29


REGULATORY COMPLIANCE

6.1. Drinking Water Compliance

Safe Water supplies are provided in accordance with the requirements of the Water Supply Safety and Reliability Act and are measured against the Australian Drinking Water Quality Guidelines. Drinking Water samples are taken at the outlet of Water Treatment Plants and within the reticulation network. A summary of the performance is detailed below.

No health based exceedences.

This data is reported 1 month in arrears and due to regulatory reporting requirements is reported by calendar month.

60

65

70

75

80

85

90

95

100

0102030405060708090

100110120130140150160

Co

mp

lian

ce (

%)

Tes

ts C

on

du

cted

Health Parameter Test Results

Non Compliant Health Parameter Tests Drinking Water Test Completed

% Compliance Target

Bloomsbury, Eton and Koumala exceeded the recommended hardness of 200 mg/L CaCO3 and Gargett had a pH below the recommended level of 6.5

This data is reported 1 month in arrears and due to regulatory reporting requirements is reported by calendar month..

0102030405060708090

100110120130140150160170180

Tes

ts C

on

du

cted

Aesthetic Parameter Test Results

Drinking Water Test Completed Non-Complaint Aesthetic Parameter Tests

Page 30


6.2. Wastewater Compliance

The discharges from wastewater treatment facilities are regulated by Development Approvals issued by the Department of Environment and Resource Management. The licence requirements differ based on the time the Development Approval was issued and the receiving environment associated with any discharges.

6.3. Backflow Testing

Backflow devices are installed on water services where there is a risk that water could return from a private property back into the Water Reticulation network. The requirement for backflow devices is regulated in accordance with the Standard Plumbing and Drainage Regulation.

All Wastewater tests over this period were compliant

Results are to end of October 2015 due to statutory reporting requirements.

0

10

20

Tes

ts C

on

du

cted

Samples Tested Non Compliant tests

Wastewater Test Results

Numbers of devices tested has decreased from last month due to a 3 week reporting period

Data is for 17 October to 6 November 2015

0

10

20

30

40

50

60

70

80

90

100

0

20

40

60

80

100

120

Tes

ted

by

Co

un

cil

No

. of

Dev

ices

Reg

iste

red

/Can

celle

d

Monthly Devices Registered Devices Cancelled Tested By Council

Page 31


Another mail out of 2nd test reminders were sent last week.


0

20

40

60

80

100

120

140

160

180

200D

evic

es R

egis

tere

d

Commercial Devices Overdue Domestic Devices Overdue

Overdue Commercial & Domestic Backflow Device Breakdown

1 Waste Services Monthly Review > March 2013

Engineering and Commercial Infrastructure -

Waste Services

Monthly Review -

17 October 2015 to 06 November 2015

Page 2


Overview……………………………………………………………………………....………………3

1.0 Finance........................................................................................................................4

1.1 Community Service Obligations – Fee Waivers 1.2 Waste Operating Revenue Less Expenditure 1.3 Accrued Waste Operating Revenue Less Expenditure 1.4 Capital Expenditure 2.0 Client Service..............................................................................................................6 2.1 Client Requests 2.2 Number of Bin Requests Actioned by Bin Contractors 2.3 Contractor Service Delivery Performance 2.4 Education

2.4.1 Materials Recovery Facility Tours 2.4.2 Waste Education Program in Schools

2.5 Dump Vouchers 2.6 Community Engagement 3.0 Asset Management...................................................................................................10

3.1 Hogan’s Pocket Landfill Waste Disposal Tonnages 3.2 Landfill Gas 3.3 Greenwaste Management 3.4 Projects 3.4.1 Hogan's Pocket Cell 3 Development 3.4.2 Waste Services Contract Development 3.5 Materials Recovery Facility Operations 4.0 Regulatory/Compliance..............................................................................................14

4.1 Surface Water Discharge Management 4.2 Waste Facility Audits

Page 3


Overview This report is for Waste Services activities for October/November 2015. Please note that references to the October/November reporting period covers the period 17 October to 6 November 2015. Significant items in this period include:

The Materials Recovery Facility (MRF) is recycling 90% of the material that is received

Waste to landfill tonnes continues to decline with the lowest October tonnage for four years being recording

The performance of the Waste and Recycling Bin Collection Contractor continues to improve with only 3.25% of requests exceeding the SLA of three days

Acting Director Engineering & Commercial Infrastructure

Page 4


FINANCE

1.1 Community Service Obligations – Fee Waivers

Not for Profit Organisations – Total Waste Disposals 17 October 2015 to 06 November 2015.

YTD actuals remain below YTD budget.

Data is for 2015/2016 Financial Year, as at 06 November, 2015

$15,519.66

$60,234

$- $10,000 $20,000 $30,000 $40,000 $50,000 $60,000 $70,000

$ (inclGST)

Budget for 2015/2016 YTD Expenditure 2015/2016

1.2 Waste Operating Revenue Less Expenditure

The following chart shows the actual budget and forecast Earnings before Interest, Taxes and Amortization (EBITA) based on cash accounting for the 2015/2016 financial year. The saw tooth nature of the graph is reflective of the timing of waste revenue due.

‐

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000$

Budget ‐ Waste Actuals ‐ Waste Projected Actuals ‐ Waste

YTD Actuals exceed YTD budget by $1.04M. However, revenue is under budget by $480K -mainly as a result of gate fees $593K less than budget due to a drop in tonnages waste processed. Expenditure is under budget by $1.5M mainly due to contract invoices not yet received - $1.08M. Saving of $160k in the Hogans Pocket contract as a result of the drop in tonnage waste processed.Financial data is for October 2015..

Page 5


1.3 Accrued Waste Operating Revenue Less Expenditure

The following chart shows the estimation of the accrued revenue less expenditure. The capital revenue has been excluded.

‐

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

8,000,000

9,000,000

10,000,000$

Budget ‐ Waste Accrual Actual ‐ Waste Accrual Proj. Accrual Actuals ‐ Waste

On an accrual basis YTD actuals exceed budget by $227.6K. It is projected that based on the trend over the first quarter, Waste services will exceed annual budget by $505.5K

Financial data is up to September'15.

1.4 Capital Expenditure

The following graph provides an overview of the capital expenditure and monitors forecast expenditure against actual expenditure.

‐

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

YTD Actual + Committals Capital Expenditure Budget Cash Flow Capital

Forecast Cash Flow Capital YTD Actual Capital Expenditure

Forecast exceeds budget by $1.38M mainly due to funds not being carried over from 2014/2015.

Financial data is up to October' 15.

Page 6


CLIENT SERVICE

2.1 Client Requests

The following graph shows the number of Staff Requests by Type for the three-week period 17 October 2015 to 06 November 2015.

Multiple bins requests in progress are 731 with 135 added this period. Multiple bins are flagged through regular bin audits and contractor reports. Waste Services are working to identify the validity of these reports and realise savings to council through the retrieval of multiple bins or the inclusion of additional services on rates notices where appropriate.


0

20

40

60

80

100

120

140

160

To

tal C

lien

t R

equ

ests

2.2 Number of Bin Requests Actioned by Bin Contractors

The following graph shows the number of bin requests actioned by Bin Contractors for the three-week period 17 October 2015 to 06 November 2015

Although a shorter reporting period, new services have hit a low of 21. A new request type for Bulk Bins has been created to support service delivery of that service type


0

20

40

60

80

100

120

140

160

Bin

Req

ues

ts A

ctio

ned

Page 7


2.3 Contractor Service Delivery Performance The following graph identifies the total number of requests for the reporting period. The columns are illustrated to demonstrate the number of requests that were met the contractor according to the Service Level Agreement (SLA) target of 3 days or as a breach of the SLA.

Only 3.25% of requests exceeded the SLA of 3 days.


0

100

200

300

400

500

600

700

800

900

1000

1100

No

of

Req

ues

ts

Bin Contractor within SLA Bin Contractor Breach The following graph illustrates the completion time for the service delivery requests versus the target day of three days or less.

Contractor KPI target for request completion is 3 days.


154

56 50

9

2

11

5

25

125

625

Lo

g. o

f N

o. o

f R

equ

ests

Co

mp

lete

d

Service Delivery Requests Completed Target Days

Page 8


The following chart illustrates service reliability through missed general waste and recycle waste services.

Missed collection services levels remain low.


0

1

2

3

4

5

6

7

8

9

10

Week 1 Week 2 Week 3

No

of

Bin

s M

isse

d f

or

Co

llect

ion

Missed General Waste Missed Recycle

2.4 Education

2.4.1 Materials Recovery Facility tours

Blue River Family Daycare Group.

2.4.2 Waste Education Program in Schools

Recycling and worm farming education was given to three groups of pre-preps students at Mackay Christian College.

Recycling education was given to two groups of children at Hot Tots West Mackay. Recycling education talk was given at Resthaven Aged Care Home North Mackay.

2.5 Dump Vouchers Voucher Season Issued Used %

‘15’ (valid to 31 March 2015) 145,344 34,747 23.9%

‘15A’(valid to 30 Sept 2015) 146,313 32,733 22.4%

‘15B’(valid to 31 March 2016) 146,790 12,358* 8.4%

Total $ value of vouchers presented to date: 2014/2015 Financial Year $419,2272015/2016 Financial Year (to 06.11.2015) $185,769 * To 6 November 2015

Page 9


The graph reflects 13periods to allow comparison with the same period last year.

Data is for 17 October 2015 to 06 November 2015 i.e. 3 week period only.

0

1000

2000

3000

4000

5000

6000

7000

8000

9000V

ou

cher

s P

rese

nte

d f

or

Per

iod

Green Waste Trans. Using Vouchers General Waste Trans. Using Vouchers

2.6 Community Engagement This section monitors Waste Services engagement on the service provided. The following chart shows the number of media releases, media updates and the number of people reached by media releases on Facebook.

One Press Release during the period:* "Bring the family and check out council's state-of-the-art recycling facility".

Media Update during the period:* "Recycling trial wants farm bags

884 people reached via Facebook.


0

2000

4000

6000

8000

10000

12000

14000

16000

18000

20000

0

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7

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n F

aceb

oo

k (P

eop

le)

Rel

ease

s

Media Releases Media Update Facebook People Reached

Page 10


The following chart shows the number of likes and positive comments, the number of neutral comments and the number of negative comments received on Facebook from media releases and media updates for Waste services.

There were no neutral or negative comments over this period. 4 'Likes" were recorded on Facebook.


0

20

40

60

80

100

120

140

160

180

Likes Neutral Negative

ASSET MANAGEMENT 3.1 Hogan’s Pocket Landfill Waste Disposal Tonnages

The following chart represents the monthly tonnes disposed of at Hogan's Pocket Landfill. This chart shows that tonnes this financial year have been down when compared with previous financial years.

6000

7000

8000

9000

10000

11000

12000

Tonnes Waste Received

12/13 13/14 14/15 15/16

Waste to landfill tonnes continue to decrease with the recording of the lowest October tonnage for four years.

Data is for period 01 July 2012 to 31 October 2015

Page 11


3.2 Landfill Gas

The following chart depicts the monthly tonnes of CO2-e destroyed.

0

500

1000

1500

2000

2500

3000

Tonnes CO2

14/15 15/16

Tonnes of CO2-e destroyed for October remianed steady

Data is for period 01 July 2014 to 31 October 2015

3.3 Greenwaste Management

The following graph illustrates the tonnage rates for greenwaste processed for the period, the cumulative tonnes of greenwaste processed for the year to date and the tonnes of greenwaste projected to be processed linearly. The production of processed greenwaste remains highly variable and the projected totals are a guide only.

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

10000

Tonnes of Greenwaste Processed

Month Cumulative Total Projected Tonnes

The production of greenwaste remains variable.


Page 12


3.4 Projects

Waste Services undertakes a range of projects across the business. Projects take the form of capital projects, planning, research and investigations.

3.4.1 Hogan’s Pocket Cell 3 Development


WS Cell 3 Construction 50%

Status Budget Time

ConstructionThe project continues to progress well with the improved subgrade and groundwater relief drains almost completed. Both clay and geosynthetic materials deliveries continue. Some wet weather has slightly delayed works, however the project remains on budget and is still expected to be completed early January 2016.

3.4.2 Waste Services Contract Development


WS Tenders 70% Status Budget Time

In progress

Finalised Tenders: o MRC 2014-066 Waste and Recycling Collection Serviceso MRC 2014-072 Recyclables Processing Services o MRC 2015-020 Transfer Stations Site Control Serviceso MRC 2015-026 Resource Recovery Facility Services

Evaluation phase:o MRC 2014-079 Expression of Interest Development of Construction and Demolition Waste Facilities o MRC 2016-002 RORO Waste Haulage Services The following tenders are being drafted for future release:o Landfill Operations and Haulageo Paget Transfer Station Operations and Managemento Green Waste Processing Services

Both the RORO (Roll On - Roll Off) bins and the Construction and Demolition Waste Recycling Facilities tenders have closed and evaluation for these two tenders has commenced. Tender reports are planned to be provided to Council in the second quarter of the Financial Year. During the reporting period work continued on the development of the Landfill operations and haulage tender along with the Paget transfer station operations management tender with a focus on the revision of the Site Based Management Plan (SBMP). The release of both these tenders has moved to November due to additional work that is being required to be done to manage the risks of these proposed contracts which have evolved from the current agreements which were drafted over ten years ago. The Green waste processing services tender is scheduled to be released in December 2015.

Page 13


3.5 Material Recovery Facility Operations

The following graph identifies tonnages inbound and product to market for the Material Recovery Facility.

Types of product output will vary each reporting period. No glass fines went to landfill during October 2015.

0

200

400

600

800

1000

1200

1400

1600

Inbound tonnages

Product 2015/2016

Waste 2015/2016

Glass Fines to Landfill 2015/2016

To

nn

es

MRF operations achieved zero glass fines to landfill for October 2015. 273 tonnes of crushed glass were produced during the month.90% of inbound tonnage was recycled.


The following graph shows tonnages for inbound product received from domestic collections within the Mackay Region, Commercial collections and Isaac Regional Council.

0

200

400

600

800

1000

1200

1400

1600

Commercial Inbound

Isaac Regional Council Comingled Inbound

MRC Commingled Inbound

Tonnes

Tonnages are expected to increase over the summerperiod in line with the seasonal trend.Whitsunday Shire Councils recycled waste is received as part of a commercial load and counted within that total.


Page 14


REGULATORY COMPLIANCE

4.1 Surface Water Discharge Management

No matters to report.

4.2 Waste Facility Audits

Internal audits of MRC Waste Facilities have been ongoing. No significant issues to report for this reporting period.

Documents

Engineering and Commercial Infrastructure - Water · PDF file1 [Type the document title] Engineering and Commercial Infrastructure - Water Services ... Twenty Members of the Mackay