ENGLISH - · PDF fileSemoga melalui langkah mulia ini SMK Pariwisata mampu ... Activity #7 ... Either morning or afternoon would work for me

F O R T O U R I S MENGLISH

Tour & TravelBook 2

For second year senior high schoolENG

LISH FOR TO

URISM Tour & Travel

For second year senior high school

Publishing and Copyright InformationPublished by Swisscontact and supported by SECO

(Swiss State Secretariat for Economic Affairs) Copyright @ 2016 Swisscontact

All rights reserved. No part of this publication may be copied or reproduced in any form by any means for commercial.

The materials contained herein maybe copied or reproduced for educational and training purposes only, provided the materials is not changed/ revised/ modified.

Coordinating AuthorDr. Sutanto Leo, M.ED. TESOL., Dipl. TESL

ContributorsTeachers of SMKN 1 Pangkalan Bun

Marwiyanti Alba, S.Pd. Saran Segah, S.S.Nursaid, S.T.T. Par

Lecturers of Bandung Tourism Institute Dr. Sutanto Leo, M.ED. TESOL., Dipl. TESL

Dra. P. JESSICA J. JOSARY, M.Sc., CHE

Team of Vocational Education and Training Swisscontact WISATA II:

Sapto SiswoyoFebrasius Masal

Dwi Setijo WidodoYorsi Nuzulia

Mercya Soesanto

Graphic and LayoutI Wayan Sanjaya Adi Putra

DistributorSwisscontact WISATA

Jl. Batur Sari 20 SB, Sanur Kauh, Bali, Indonesia

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KATA PENGANTAR

Pariwisata Indonesia adalah pariwisata yang berbasis budaya dengan menitikberatkan kepada pelestarian sumber daya alam dan budaya serta mengedepankan keanekaragaman atau ke-bhinekaan sebagai jati diri bangsa dalam satu bingkai negara kesatuan yaitu Republik Indonesia. Keragaman ini adalah anugerah yang patut disyukuri dan menjadi kekuatan dalam menjadikan pariwisata Indonesia sebagai pariwisata berkelanjutan.

Dalam upaya mewujudkan pariwisata berkelanjutan tersebut wajib diperhatikan tentang ketersediaan sumber daya manusia pariwisata yang berkualitas, memiliki kompeten unggul dan professional. Salah satu elemen penting yang layak dikuasai untuk mencapai kompetensi tersebut adalah penguasaan bahasa asing utamanya Bahasa Inggris. Hal ini menjadi sesuatu yang sangat mutlak diperlukan terlebih dengan telah dicanangkannya pariwisata sebagai salah satu sector unggulan penopang pertumbuhan ekonomi negara. Sementara disisi lain dengan maraknya globalisasi dunia dan berlakunya Masyarakat Ekonomi ASEAN menjadikan pasar tenaga kerja pariwisata semakin terbuka dan kompetitif baik ditingkat nasional maupun regional.

Merespon perkembangan tersebut penerapan penguasaan Bahasa Inggris bagi generasi muda Indonesia sangat dibutuhkan dan hal ini dapat dilakukan secara intensif di institusi pendidikan formal pariwisata ditingkat sekolah menengah melalui SMK Pariwisata. Merujuk pada Peraturan Menteri Pendidikan dan Kebudayaan, No. 70 th. 2014 Tentang Muatan Lokal Kurikulum 2013 Pasal 4, sekolah diberikan ruang bagi pengembangan muatan lokal yang diperlukan termasuk bidang Bahasa asing seperti bahasa Inggris. Pemerintah, melalui Dinas Pendidikan Provinsi sangat mendukung dengan adanya inisiatif pendidikan dan pengajaran Bahasa Inggris bagi siswa-siswi di lingkungan SMK Pariwisata melalui pengembangan muatan lokal tersebut.

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Kami menyambut baik dengan tersusunnya buku English for Tourism sebagai wujud nyata pengembangan muatan lokal tersebut. English for Tourism ini disajikan dengan materi yang sesuai dengan kebutuhan industri pariwisata dan disertai dengan metode pengajaran yang menarik untuk mencetak lulusan SMK Pariwisata mampu mengisi kesempatan bekerja di dunia pariwisata.

Buku English for Tourism ini menjadi lebih berbobot dan istimewa dengan mengangkat dan mempopulerkan khasanah budaya lokal khas Tanjung Puting kepada generasi muda sebagai bagian yang tak terpisahkan dari beragam upaya melakukan pariwisata berkelanjutan melalui pendidikan Bahasa Inggris di SMK Pariwisata. Dengan demikian selain siswa-siswi dapat mahir berbahasa Inggris, karakter mereka ikut dibangun melalui nilai-nilai kearifan budaya lokal yang terkandung dalam materi pembelajaran English for Tourism ini.

Semoga melalui langkah mulia ini SMK Pariwisata mampu menghasilkan sumber daya manusia pariwisata Indonesia yang berkualitas, memiliki kompetensi dan professional sehingga mampu berkompetisi dan memiliki daya saing yang tinggi di pasar pariwisata nasional maupun international.

Palangkaraya, 27 februari 2017Kepala Dinas PendidikanProvinsi Kalimantan Tengah,

Drs.H.Nurul Edy, M.SiPembinan Utama MadyaNIP. 19610626 198803 1 005

UNIT 1: HANDLING RESERVATIONLearning Outcomes ................................................................................. 2Activity #1 ............................................................................................. 3Activity #2 ............................................................................................. 3Activity #3 ............................................................................................. 6Activity #4 ........................................................................................... 12Activity #5 ........................................................................................... 13Activity #6 ........................................................................................... 14Activity #7 ........................................................................................... 15Activity #8 ........................................................................................... 20Activity #9 ........................................................................................... 21Activity #10 ......................................................................................... 22Activity #11 ......................................................................................... 24Activity #12 ......................................................................................... 26Activity #13 ......................................................................................... 27Activity #14 ......................................................................................... 29Activity #15 ......................................................................................... 34Activity #16 ......................................................................................... 35Activity #17 ......................................................................................... 36Activity #18 ......................................................................................... 37Activity #19 ......................................................................................... 39Activity #20 ......................................................................................... 40Reflection Unit ..................................................................................... 43

UNIT 2: GUIDINGLearning Outcomes ............................................................................... 46 Activity #1 ........................................................................................... 47Activity #2 ........................................................................................... 53Activity #3 ........................................................................................... 56Activity #4 ........................................................................................... 57Activity #5 ........................................................................................... 58Activity #6 ........................................................................................... 59Activity #7 ........................................................................................... 62Activity #8 ........................................................................................... 64Activity #9 ........................................................................................... 67Activity #10 ......................................................................................... 67Activity #11 ......................................................................................... 69Activity #12 ......................................................................................... 70Activity #13 ......................................................................................... 72Activity #14 ......................................................................................... 74Activity #15 ......................................................................................... 96Activity #16 ......................................................................................... 96Activity #17 ......................................................................................... 97Reflection Unit ..................................................................................... 99

REFERENCES AND GLOSSARYRefrences .......................................................................................... 101Glossary ............................................................................................ 104

TABLE OF CONTENTS

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Unit 1: Handling Reservations 1

UNIT 1

HANDLING RESERVATIONS

Unit 1: Handling Reservations2

LEARNING OUTCOMES

After learning this unit, students are able to:

use friendly and polite expressions to handle reservations

describe flight, hotel, at tour information

demonstrate handling airline, hotel and tour reservations in the real world

a

b

c


ACTIVITY #1

Answer the following questions

ACTIVITY #2

Study the following expressions and discuss with your classmates when we use these expressions.

When do you make a hotel reservation?

Why do you have to make a hotel reservation?

How do you make a hotel reservation?

What information do you need from a hotel?

What kind of hotel do you want to make a reservation for?

1

2

3

45

a. Airline reservations• Good morning Orangutan Travel,

how may I assist you?

• Sepoyu Travel, good afternoon. May I help you?

• Where are you going to travel?

• Where will you be travelling to?

• When do you plan to go?

• What date do you intend to go?

• What date will you be traveling?

• Would you prefer economy or business class?

• What name is it, please?

• Can i have your name please?

• Could you give me your identity card?

• Can I have your passport?

• You have an option of departing from Surabaya or Jakarta.

• What is your preference?

• Does it matter to you if you leave in the morning or afternoon?


b. Hotel reservations

• Grand Kecubung Hotel, good morning.

• Bahagia Hotel, can I help you?

• What time will you arrive?

• When will you arrive?

• What date will that be for?

• What day would that be for?

• How many (people) would that be for?

• How many(people) will that be for?

• May I have your name, please?

• Could you tell me your name please?

• Is this reservation for you?

• Could I have the name please?

• How do you write the name please?

• Are there any special requests?

• Would you like a non-smoking room ?


c. Tour reservations

• Good morning, how can I be of assistance today?

• What would you like to see?

• What are you interested in?

• Are you interested in wildlife, adventure, or any special interest?

• We have a small and big group tour.

• Our visitors are mostly from Europe and there are some from America.

• There are a number of choices to see in Pangkalan Bun.

• The guide will give you information about the places you’ll visit.

• You can explore the locations at your own place.

• You can buy a ticket around IDR 6.000 for local tourists – 100.000 for foreign tourists

• Their closest stop is just in front of the hotel.

• Would you like to see our brochures?

• Tanjung Puting is the favourite destination for locals and international tourists.

• When will you go traveling?

• How would you like to travel?

• I’d like to have a business class flight.

• Do you have a seat preference?

• We have a morning flight leaving at 10.30 and an afternoon flight at 17.00.

• Which do you prefer?

• Could you tell me how old the child is?

• The child has a discount of 15 %.

• The tour package includes the flight, shuttle service, full accommodation and the airport transfer.

• Would you like us to send the tickets to you by email or would you like to collect them personally?


1

2

3

4

5

6

7

8

9

10

11

12

PNK

SQG

PNK

KTG

PNK

PKN

SOC

PKN

PNK

PNK

JOG

PKN

Flight Schedule ATR 42-300

SQG

PNK

KTG

PNK

PKN

SOC

PKN

PNK

PKN

JOG

PKN

PNK

FRI

FRI

SAT

SAT

FRI

FRI

FRI

FRI

SAT

SAT

SAT

SAT

SUN

SUN

MON

MON

MON

MON

MON

MON

SUN

SUN

SUN

SUN

08:00

09:00

08:10

09:00

10:15

11:35

13:40

15:30

10:15

11:50

14:05

15:55

08:45

09:45

08:45

09:35

11:15

13:10

15:15

16:30

11:15

13:25

15:40

16:55

I8200I8201I8202I8203I8206I8206I8207I8207I8216I8216I8217I8217

NoCity Pair Flight

NumberFrom ToDay of

Services ETD ETA

ACTIVITY #3

Study the following flight reservations based on the Indonesian Air schedule below. Adopted from skyscraper and rong-chang ESL (2016).


Could you help me make an airline reservation?

I am going to go to Solo.

I think that I would rather choose Monday flight.

I think that I would rather take economy class.

I would be happy to help you. Where do you plan on going?

For that destination we have two flights a week, they are Friday and Monday. Which would you prefer?

Would you prefer economy or business class?

What name is it please?

Diaologue a

Lopus travel

Lopus travel

Lopus travel

Lopus travel

Rafa

Rafa

Rafa

Rafa


Mr. Rafa

Thank you for your help.

Yes of course, I have booked you on your flight at a great rate.

Lopus travel

Rafa

Rafa

I need to make a plane reservation.

I will be traveling to Pangkalan Bun.

Yes it would be best for me.

That is what I am here for. What is your destination?

Would you like to leave from Supadio Airport

You can leave in the morning or afternoon from that airport. Do you have any preference?

Dialogue b

Mr.Bohap

Mr.Bohap

Mr.Bohap

Orangutan Travel

Orangutan Travel

Orangutan Travel

(continued)


I think that I would like a morning return flight better.

I can book that for you right now. When will you return, would you prefer morning or afternoon?

I was able to book your flight, and I will print your tickets right now. Have a great trip!

Mr.Bohap

Orangutan Travel

Orangutan Travel

(continued)

Dialogue c

I am planning a trip and need help making my airline reservation.

Sure. Where are you going to travel?

Mr.Kobar

Sepoyu Travel

I can only take a flight that leaves in the afternoon.

Yes of course. My name is Mr. Bohap.

Could I have the name please?

Mr.Bohap

Mr.Bohap

Orangutan Travel


I will be having a vacation in Tanjung Puting.

Mr.Kobar

You have an option of departing from Surabaya or Jakarta. What is your preference?

Sepoyu Travel

I live closer to Juanda Airport, so that would be the best choice.

I can leave at either time.

Either morning or afternoon would work for me.

Does it matter to you if you leave in the morning or afternoon?

I’ll put you on a morning flight. Is a morning or afternoon return flight preferable for you?

I’ll give you an afternoon flight. Here are your tickets.

Mr.Kobar

Mr.Kobar

Mr.Kobar

Sepoyu Travel

Sepoyu Travel

Sepoyu Travel

(continued)


Dialogue d

I would like to book a flight.

I am traveling to Pontianak.

I want to fly on June 14th.

Yes, no problem.

I would rather fly in the morning.

Miss Asnan

Miss Asnan

Miss Asnan

Miss Asnan

Miss Asnan

Sekonyer Travel

Sekonyer Travel

Sekonyer Travel

Sekonyer Travel

Sekonyer Travel

I can help you with that. Where are you traveling to?

What date will you be traveling?

You have to fly out of Iskandar Airport?

Would you prefer a morning or an afternoon flight?

So, what name is it, please?


(continued)

Of course, it is Miss Asnan

Thank you very much.

Miss Asnan

Sekonyer Travel

Well, I have you booked on a flight that will fit your schedule. The tickets will arrive by mail in a few days.

ACTIVITY #4

Work in pairs to practice the dialogues above. You can use your own name for the airplane reservation but you will have to change some of the information such as the days/dates, time, destinations, airport of departure, etc.


ACTIVITY #5

Your teacher will read a dialogue between Mr.Amri and Green Travel for booking an airline ticket. Some pieces of information in the dialogue are missing. Write in the missing information.

Mr.Amri : I want to buy a plane ticket.

Green Travel : I ......(a) you make your reservation. What is your destination?

Mr.Amri : My final destination is Tanjung Puting, Pangkalan Bun.

Green Travel : What is your travel date?

Mr.Amri : I ........(b)a reservation for December 12th.

Green Travel : Would you prefer to leave from Jogjakarta?

Mr. Amri : Yes, I ....(c) out of Adi Sucipto Airport.

Green Travel : Would you rather fly in the morning or later in the day?

Mr. Amri : I.....(d) an afternoon flight.

Green Travel : Excuse me Sir. Is this ticket for you?

Mr. Amri : Yes, for me. My name is Mr. Amri

Green Travel : I ....(e) you a flight in the afternoon. Your ticket will be sent by email sometime today.

Mr. Amri : Thank you very much


ACTIVITY #6

Your teacher will read a dialogue between Mr. Sentayut and Bali Borneo Travel for reserving an airline ticket. Some parts of the dialogue are omitted. Fill in the omitted parts listed below.

Mr. Sentayut : I need to make a plane reservation.

Bali Borneo Travel : We can book your trip right now. What city are you flying to?

Mr. Sentayut : _______________________________________________________________ (a)

Bali Borneo Travel : What date would you like me to book this plane ticket for?

Mr. Sentayut : _______________________________________________________________ (b)

Bali Borneo Travel : What do you prefer, economy or business class ?

Mr. Sentayut : _______________________________________________________________ (c)

Bali Borneo Travel : If you have a choice, what time of day would you prefer to fly?

Mr. Sentayut : _______________________________________________________________ (d)

Bali Borneo Travel : Good news, Sir! I was able to find an inexpensive flight for you. We are sending you your tickets in the mail.

Mr. Sentayut : _______________________________________________________________ (e)


ACTIVITY #7

Hotel reservation. Read the following dialogue making a hotel reservation between the receptionist and customer

Receptionist

Receptionist

Receptionist

Receptionist

Receptionist

Customer

Customer

Customer

Customer

Customer

Hi, good morning. I’d like to make a reservation for the third weekend in September. Do you have any vacancies?

I’ll be staying for two nights.

There will be two of us.

A double bed, please.

The 24th.

Good morning. Welcome to The Grand Kecubung Hotel.

Yes sir, we have several rooms available for that particular weekend. What is the exact date of your arrival?

How long will you be staying?

How many people is the reservation for?

Would you like a room with twin beds or a double bed?

Dialogue a


Receptionist

Receptionist

Receptionist

Receptionist

Receptionist

Receptionist

Customer

Customer

Customer

Customer

Customer

If that type of room is available, I would love to have an ocean view. What’s the rate for the room?

Marwianti ALBA.

Sure. A for alpha, L for lima, B for bravo, A for alpha

Yes, my cell phone number is 555-26386.

Visa. The number is 987654321.

Great. Would you prefer to have a room with a view of the ocean?

Your room is five hundred and ninety dollars per night. Now, what name will the reservation be listed under?

Could you spell your last name for me, please?

Is there a phone number where you can be contacted?

Great. Now I’ll need your credit card information to reserve the room for you. What type of card is it?

And what is the name of the cardholder?

(continued)


Receptionist

Receptionist

Receptionist

Guest

Guest

Receptionist

Customer

Great, thank you so much.

I want to book a room, please.

Around the end of this/the year.

Alright, Mrs. Marwianti Alba. Your reservation has been made for the 24th September for a room with a double bed and view of the swimming pool. Check in is at 2 o’clock. If you have any other questions, please do not hesitate to call us.

Good morning Avila hotel, how may I help you?

When would you like to stay with us?

My pleasure. We’ll see you in September, Mrs. Alba. Have a nice day.

(continued)

Dialogue b

Customer

Marwianti ALBA.


Receptionist

Alright Sir. We have 3 types of room, standard, deluxe, and suite. The price of the standard room is 700.000 IDR per night, deluxe room is 800.000 IDR per night, and the suite is one million IDR 1000.000 per night. Which type of room would you like to book?

Guest

Guest

Guest

Guest

Receptionist

Receptionist

Receptionist

I want to book a deluxe room for me and my wife.

I will arrive on 24th December and depart on 2nd January.

Julak Ihat

J for Juliet, U for Uniform, A for Alfa, K for Kilo, I for India, H for Hotel, A for Alfa, T for Tango.

Please wait a moment. I will check if the deluxe room is still available for the end of the year. All right Sir, we still have deluxe room available for the end of the year. May we know your arrival and departure date?

Alright Sir I will make a room reservation for you. Could I have/know your name please?

Could you spell it for me please?


Guest

Guest

Guest

Receptionist

Receptionist

Receptionist

Yes, you can email me.

Yes, my email address is [email protected]

Thank you

How about email?

Can I have your email address, please?

[email protected]. Thank you. I will send the confirmation by email.

(continued)

Guest

I am sorry I don’t have fax.

Receptionist

All right Mr Julak Ihat, I have made a room reservation for you. You will check in on 24th December and check out on 2nd January, a total of 9 (nine) nights. I will send the confirmation by fax. Could I have your fax number?


ACTIVITY #8

The guest’s parts of the dialogue are missing. The missing parts are available below but in a jumbled order. Rearrange them to complete the dialogue.

(.....) Around half past five, I think.

(.....) N for November, U for uniform, R for Romeo, S for Sierra, A for Alpha, I for India, D

(.....) Nur Said

(.....) One night, that is the night of 7th June.

(.....) Two adults and child. A double room plus extra bed with bathroom if possible please.

(.....) Yes, that would be fine.

Reservationist : Rimba Lodge, Good afternoon. What can I do for you Sir?

Guest : Afternoon, I would like to book a room for Saturday the 7th June, please.

Reservationist : Ye, Sir, for how many persons?

Guest : ____________________________________________ (a)

Reservationist : Double room plus extra bed with bathroom. And how many nights are you planning to stay Sir?

Guest : ____________________________________________ (b)

Reservationist : Fine. We have a double room plus extra bed available with bathroom. The rate is 750.000 a night including breakfast. Would that be suitable Sir?

Guest : _____________________________________________(c)

Reservationist : Could I know your name please?

Guest : _____________________________________________(d)

Reservationist : How should I spell your name please?

Dialogue a...


ACTIVITY #9

The guest’s parts of the dialogue are missing. The missing parts are available below but in a jumbled order. Rearrange them to complete the dialogue.

( .... ) I wish everything in life was so simple, thank you

( .... ) I’m Mr.Ahmad Tagap at 082-291-664-149, April ninth to the fifteenth.

( .... ) Mr. Ahmad Tagap. Okay, just a moment Sir. Your reservation is now cancelled.

( .... ) Not a problem, sir. Please remember us in the future.

( .... ) If you will just give me your name, phone, and date of visit, I can cancel your reservation.

( .... ) My wife is sick, so I have to cancel a reservation I made.

Guest : _____________________________________ (e)

Reservationist : Thank you. And what time will you be arriving Mr.Nur Said.

Guest : ______________________________________ (f)

Reservationist : That’s fine Mr. Nur Said. Thank you very much. We look forward to seeing you.

Guest : _____________________________________ (a)Receptionist : _____________________________________ (b)Guest : _____________________________________ (c)Receptionist : _____________________________________ (d)Guest : _____________________________________ (e)Receptionist : _____________________________________ (f)


ACTIVITY #10

Tour Reservation. Read the following dialogue making a tour reservation between Peyang Travel and Mr. Udin.

Hello Mr. Udin, how can I be of assistance today?

While you’re on the Klotok the guide will give you information about the places you’ll visit. You can explore the locations at your own pace.

I can help you with that. What would you like to see?

There are a number of choices of things to see in Pangkalan Bun. There are Klotoks (boats) tour that take you around Pangkalan Bun, Tanjung Puting and a few other places as well.

Peyang Travel

Peyang Travel

Mr.Udin

Mr.Udin

Good morning. I would like to book a tour for today.

Is there a set timetable for the tour?

As much of Pangkalan Bun (Tanjung Puting) as possible. What are my choices?

Can you tell me much about the places on the tour?

Mr.Udin

Mr.Udin

Peyang Travel

Peyang Travel


The Klotoks run around Pangkalan Bun all day. You can just get on when you are ready to go to the next location.

They run from 7am in the morning until 9pm each night.

You can buy a ticket around IDR 6.000 for local tourists – 100.000 for foreign tourists

You pay when you get on the Klotoks the first time. Here is a map of all the stops.

The closest stop is just in front of the hotel.

You’re welcome Mr. Udin, enjoy your day.

Peyang Travel

Peyang Travel

Peyang Travel

Peyang Travel

Peyang Travel

Peyang Travel

Mr.Udin

Mr.Udin

Mr.Udin

Mr.Udin

Mr.Udin

What hours do the Klotoks operate?

How much do they cost?

Where should I pay?

Where’s the closest stop?

That’s great. It sounds like a lot of fun. Thanks for your help.

(continued)


ACTIVITY #11

Some parts of the dialogue below are missing. Rearrange and insert the sentences below to complete the dialogue.

(…..) Alright, we have a morning flight leaving at 10.30 and an afternoon flight at 17.00. Which do you prefer?

(…..) Could you tell me how old the child is?

(…..) Certainly sir. We’ll keep them ready for you

(…..) Do you have any seat preferences?

(…..) Fine sir, we can do it for you. Please fill in these forms.

(…..) How would you like to travel?

(…..) The child has a discount of 15 %. The tour package includes the flight, shuttle service, full accommodation and the airport transfer.

(…..) Would you like us to send the tickets to you by email, or would you like to collect them personally?

(…..) Yes Sir, when are you planning to travel?

Borneo Travel : Good afternoon sir. What can I do for you?

Visitor : Could you give me some details about your package tours?

Borneo Travel : Certainly. Would you like to see our brochures? Here you are.

Visitor : Thank you. Well, Tanjung Puting tour seems to be an interesting one.

Borneo Travel : Well, Tanjung Puting has been the favorite destination for locals and international tourists. It is ideal for tourists wanting to escape from daily activities, enjoy the natural wildlife and the beautiful forests. Boats are the main transportation in this area. We could book your tickets if you like sir.

Visitor : Oh yes. I want to book three tickets, two adults and one child.


Borneo Travel : __________________________________________ (a)

Visitor : June next month during school holidays.

Borneo Travel : ___________________________________________ (b)

Visitor : I’d like to have a business class flight.

Borneo Travel : ___________________________________________ (c)

Visitor : One by the window, the other two are in the same row.

Borneo Travel : ___________________________________________ (d)

Visitor : We prefer an afternoon flight.

Borneo Travel : ___________________________________________ (e)

Visitor : Okay, here you are.

Borneo Travel : ___________________________________________ (f)

Visitor : Well, 6 years old.

Borneo Travel : ___________________________________________ (g)

Visitor : That’s great.

Borneo Travel : ___________________________________________ (h)

Visitor : Can I take them sometime tomorrow at noon?

Borneo Travel : ___________________________________________ (i)

Visitor : Thank you.

Borneo Travel : It’s our pleasure Sir.

(continued)


ACTIVITY #12

When asking tourists to spell their name when handling reservations, most travel agent receptionists use American spelling system. Study the following spelling system based on the American system. Test your friend to spell the alphabet without looking at the notes.

A as in Alpha

B as in Bravo

C as in Charlie

D as in Delta

E as in Echo

F as in Foxtrot

G as in Golf

H as in Hotel

I as in India

J as in Juliette

K as in Kilo

L as in Lima

M as in Mike

N as in November

O as in Oscar

P as in Papa

Q as in Quebec

R as in Romeo

S as in Sierra

T as in Tango

U as in Uniform

V as in Victor

W as in Whisky

X as in X-tray

Y as in Yankee

Z as in Zulu

American Spelling System


ACTIVITY #13

Practice using the American spelling system above in a dialogue like the example below. Use the information in the table. (a) is given as an example dialogue.

a.

b.

c.

d.

e.

f.

g.

h

i

j

your name

her name

his name

tourist’s name

guide’s name

driver’s name

co-driver’s name

Philippine tourist

her name

Japanese tourist

Otoh

Giar

Anang

Cikita Willy

Marcella

Ujang Kadut

Julak Emoh

Zain Aquino

Kameloh

Mazumi Otaka

Pangkalan Bun

Tanjung Puting

Kumai

Jakarta

Pasir Panjang

Mendawai

Kampung Baru

Phillippine

Palangkaraya

Tokyo, Japan


Hello, I am Giar. Can I know your name please?

How do you spell your name please?

Thank you, Mr.Otoh. Where are you from?

Thank you.

Otoh

O for oscar, T for tango, O for oscar, H for Hotel

Pangkalan Bun. P for papa, A for aplha, N for november, G for golf, K for kilo, A for aplha, L for lima, A for aplha, N for november, B for bravo, U for uniform, N for november

Dialogue a


GA1524/1554

GA2324/2354

GA5104/5154

GA2344/2374

GA312/317/320/325

GA402/407/410/417

a. Airline reservation

ACTIVITY #14

Work in pairs to practice the three dialogues of airplane, hotel and tour reservations. The dialogues should be based on the information in the timetable, brochure and tour package provided.

1

2

3

4

5

6

A330

B738NG

B738NG

B738NG

B744

B744

08.00/09.45/10.45/12.30

07.00/08.10/09.00/10.10

11.00/12.35/13.15/14.50

15.30/16.40/17.35/18.45

11/10/12.45/13.45/15.20/

16.20/17.55/18.55/20.35

07.50/11.50/12.50/13.50/

14.50/17.45/18.45/19.45

Jakarta - Batam

Jakarta - Semarang

Jakarta - Pontianak

Jakarta - Semarang

Jakarta - Surabaya

Jakarta - Denpasar

Source: http://infopenerbangan.com

No Flight Number Route Aircraft Departure/Arrival


b. Hotel reservation

GRAND KECUBUNG PANGKALAN BUN HOTEL RATE 2016

http://grandkecubunghotel.blogspot.co.id

Standard

Superior

Deluxe

Deluxe Pool

Grand Deluxe

Grand Deluxe Pool

Grand Deluxe Pool

Royal Suite

President Suite

IDR. 700.000

IDR. 800.000

IDR. 900.000

IDR. 950.000

IDR. 900.000

IDR. 950.000

IDR. 1.050.000

IDR. 1.900.000

IDR. 2.100.000

Source : (Grand Kecubung Hotel Pangkalan Bun)

Type of Room Room Rates


GRAND KECUBUNG HOTELRESERVATION SLIP

Name of guest(s) :

Arrival date :

Length of stay :

Room(no.+type) :

Method of Payment :

Individual/company :

Address :

Telp :

Special request (s) :

Expected Time of Arrival (ETA) :

Means of transport :

Clerk :

Date :

Time :

Source: Leo (2011)


c. Tour reservation

Tour package 13 Day ORANGUTAN TOUR in Tanjung Puting National Park

© Swisscontact

Duration : 3 Days – 2 Nights Starting Daily

High light : River safari, Feeding time, Orangutan observation.

Recommended flights: From Jakarta – Pangkalanbun ( Trigana Air 09.15 – 10.20), From Pangkalanbun - Jakarta (Kalstar 12.50-14.05)


Tour package 2ORANGUTAN KLOTOK TOUR, 4D/3N

© Leonardus Nyoman

HIGHLIGHTSTanjung Puting | Orangutans | Pangkalan Bun | Klotok tour

DESCRIPTION

Looking for a bit of adventure beyond watching orangutans in the wild? Then, you should try our orangutan klotok tour package in Tanjung Puting National Park. We’d like to take you on an extra walk miles into the forest at night. You can also join our forest replanting programme and go trekking in the national park.

Pick-up : Pangkalan Bun airportDrop off : Pangkalan Bun airport


1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

13.

14.

15.

16.

17.

18.

19.

Greet the caller and help

Ask the name of caller

Ask the arrival date

Ask the length of stay

Ask the room type and number

Check the availability

Inform if the room is available or not

Inform the price and what’s included

Ask or inform the method of payment

Ask if it is an individual or company booking

Ask the address

Ask the telephone number

Ask if there is any special requests

Ask the expected Time of Arrival (ETA)

Ask the means of transport

Repeat the reservation

Ask if there is anything else you can help with

Thank you and last greeting

Good morning. How may I assist you?

Could I have your name?

No. Steps Responses

ACTIVITY #15

Study the following steps in handling reservations using the telephone and provide a statement or question for each step. Steps one and two are given as examples.

Source : Leo (2012)


ACTIVITY #16

Read the following text and answer questions 1-5

R imba lodge Hotel is located on West Tanjung Puting National Park river. It takes 4 hours by boat to arrive

there from Kumai harbour. At the Iskandar airport in Pangkalan Bun you simply register at the hotel’s counter in airport and you will transferred in a comfortable air conditioned bus for 35 minutes to the Kumai Harbour. A boat then takes you to Rimba Lodge Hotel which is located in the rain tropical forest of Tanjung Puting National Park. There you are welcomed by smiling local dancers in traditional dress. The rooms are furnished to an excellent standard and designed and built using local wood.

One thing’s for sure, we’ll never run out of things to occupy your time in this hotel. Just in front of it lies beautiful scenery with the natural forest and magical Sekonyer river in view. You can walk around the hotel and capture every single moment with a camera.

Where is the location of the Rimba lodge Hotel?

How long does it take to go there by boat from Kumai harbour?

How can you reserve the hotel?

Who will welcome you to the hotel?

What can we enjoy at the hotel?

1

2

3

4

5

Questions :


ACTIVITY #17

Fill in the following parts of the speech based on the passage above.

Verbs :

Nouns :

Adjectives :

Adverbs :

Articles :

Prepositions :


ACTIVITY #18

Study the following Telephone Etiquette for a hotel receptionists

1. Speak clearly. A picture paints a thousand words but the caller on the other end of the phone can only hear you. They cannot see your face or body language. Therefore, taking the time to speak clearly, slowly and in a cheerful, professional voice is very important.

2. Use your normal tone of voice when answering a call. If you have a tendency to speak loud or shout, avoid doing so on the telephone.

3. Do not eat or drink while you are on telephone duty. Only eat or drink during your coffee break or lunch break.

4. Do not use slang words or poor language. Respond clearly with “yes” or “no” when speaking. Never use swear words.

5. Address the caller properly by his or her title. (i.e. Good morning Mr. Brown, Good afternoon Ms. Sanders). Never address an unfamiliar caller by his or her first name.

6. Listen to the caller and what they have to say. The ability to listen is a problem in general but it is very important to listen to what the caller has to say. It is always a good habit to repeat the information back to the client when you are taking a message. Verify that you have heard and transcribed the message accurately.

Presenting a professional image, both in person and on the telephone is a very important in the office skills profession. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential. Whether you are a front office receptionist, or an executive secretary, the following phone tips should always be followed.


7. Be patient and helpful. If a caller is irate or upset, listen to what they have to say and then refer them to the appropriate resource. Never snap back or act rude to the caller.

8. Always ask if you can put the caller on hold. If you are responsible for answering multiple calls at once, always ask the caller politely if you may put them on hold. Remember that the caller could have already waited several minutes before getting connected to you and may not take lightly to being put on hold. Never leave the person on hold for more than a few seconds or they may become upset and hang up.

9. Always focus on the call. Try not to get distracted by people around you. If someone tries to interrupt you while you are on a call, politely remind them that you are on a customer call and that you will be with them as soon as you are finished.

Source: OfficeSkills.org (n.d.)


ACTIVITY #19

Answer the following questions based on the passage above.

Is presenting a professional image important in the office skills profession?

_______________________________________________________

Can we show our body language on the telephone?

_______________________________________________________

Why do we have to speak clearly and slowly on the phone?

_______________________________________________________

What is the reason for not eating or drinking while you are on telephone?

_______________________________________________________

Why should we address the caller by his or her title?

_______________________________________________________

What should you do if a caller is upset?

_______________________________________________________

What should you do if you answer multiple calls at once?

_______________________________________________________

How long could we leave the person on hold?

_______________________________________________________

a

b

c

d

f

g

h

e


2

3

a. Rearrange the following jumbled words about Tanjung Puting & the Orangutans to make meaningful sentences. Number (1) is given as an example.

ACTIVITY #20

Jumbled words sentences game.

adults - would - to - Tanjung Puting - of us - one child - tour package - like - for - reserve - I - three - two - and.

You write: I would like to reserve Tanjung Puting tour package for three of us, two adults and one child.

natural wonders - National Park - of - is - one - the - of - Tanjung Puting - the world.

You write:

Indonesia - Orangutans - this part - to visit - are - central Kalimantan - the main reason - Island of - of, - in Borneo.

You write:

1


4 is - one - of - places - the wild - in the - world - to see - the last - orangutans - in - Kalimantan.

You write:

disappearing - plantations - and - Orangutan - is - rapidly - from - palm oil - deforestation - due to - mining - habitat.

You write:

also plenty of - is a - other wildlife, as - hotspot - Tanjung Puting - There is - mega biodiversity.

You write:

5

6


b. Rearrange the following sentences to produce a paragraph about Tanjung Puting and a Klotok Boat Tour.

(.….) If you intend to stay a little longer, you can take another Tanjung Puting eco-tour.

(.….) Kumai is home to several ethnic groups, Malay, Dayak, and Madurese (originally from East Java), and is a fascinating place to visit, with lots of cultural diversity.

(.….) Tanjung Puting National Park and a klotok boat tour to see orangutans is usually the highlight of most visitor’s trip to Kalimantan.

(.….) There is even more to see in Kumai and Pangkalan Bun, Kalimantan, Borneo!

(.….) You can get to know the local culture, enjoy the hospitality of a village homestay.

(.….) You can take a cooking class, explore the turtle sanctuary, and savor unspoiled, pristine beaches in Kumai.


REFLECTION UNIT 4

At the end of this chapter, ask yourself the following questions to know how effective your learning process is.

1. Have you been able to use friendly and polite expressions to handle reservations?

2. Do you know how to demonstrate handling airline, hotel and tour reservations in the real world.

If your answer is ‘no’ to one of these questions, see your teacher and discuss with him/her on how you can understand better and be able to use friendly and polite

expressions to greet guests, greet and welcome guests appropriately.


“A Journey of A thousand miles begins with a single step”- Lao Tzu

Unit 2: Guiding 45

UNIT 2

GUIDING

Unit 2: Guiding46

Welcome guests to the destination.

Explain itinerary.

Give guiding commentary on the way and on the spot.

Explain places of interest to be visited.

LEARNING OUTCOMES

After learning this unit, students are able to:

a

b

c

d

Unit 2: Guiding 47

ACTIVITY #1

Study the following special expressions:

Welcome

Destination

• Hello, how are you?

• Good morning, welcome to Tanjung Puting

• Good afternoon

• Good evening

• How are you today?

• How was your flight?

• How was the flight, Sir?

• Good afternoon, welcome to Tanjung Keluang

• Welcome to Pangkalan Bun, ladies and gentlemen

• Where can I take you?

• Where are you going?

• What’s your destination?

• I know that place. Let me show you the map?

• Can you show me on this map?

• Are you in a hurry?

• It is very close.

• It is pretty far away.

• It will take about 15 minutes.

• It takes about one hour to get there.

• It is faster to take the ex-pressway, but you have to pay the toll.

• Could you take me to the airport

Unit 2: Guiding48

Understanding the passenger

Special instructions/requests

Traffic conditions

• I am sorry, could you say that again please.

• Sorry I didn’t catch what you said, could you speak slowly, please.

• Sorry, I don’t understand. Could you repeat that again.

• Yes, I understand. I’ll take you there.

• Please ask someone to write it in Indonesia, etc.

• Could you write in English?

• No problem.

• Can you translate it to me

• I’ll put your luggage in the boat/ trunk.

• Put on your seat belt please.

• Is it okay if I open the window?

• Is the air conditioning okay?

• Please don’t eat in the car.

• No smoking please.

• Do you want me to wait?

• I have to get some fuel.

• Keep silent in this area please.

• Would you be able to pick me up?

• What time are you arriving?

• Don’t worry, I’ll be able to pick you up.

• Please bring your raincoat.

• Please, make a line.

• Please pick up the baggage.

• It’s rush hour.

• There’s a traffic jam.

• The traffic is bad over there.

• Traffic jams are everywhere in this area.

• You’ll get there faster if you walk from here.

• I think there’s been an accident.

• I’ll try a different way.

Unit 2: Guiding 49

Fare and fees

No service

Goodbye

• The total price is IDR 109.000

• Thank you for the tip.

• Do you have smaller notes/bills?

• I don’t have any change.

• The customer pays for the expressway, ok?

• Are you in a hurry? Take the expressway.

• There is a parking fee. Would you mind paying the fee?

• Could you give me the bill?

• How much money should I pay?

• Watch out for traffic before getting out!

• Don’t forget your things.

• Thank you for your business.

• Hope to see you again.

• It’s been nice chatting with you.

• Enjoy your stay in Thailand / China / etc.

• You’re welcome.

• Have a nice flight

• See you next trip

• Send my best regard to your family

• Sorry, that is outside of my area.

• I can’t go there. I would have to come back without a fare.

• Sorry, I don’t go to the airport.

• I’m all done for the day / night.

• I have to return the car on time.

• My car needs servicing.

• I’m sorry. Have a nice day.

• I can call another driver/ company for you.

• The fuel has run out.

• These facilities are out of order

Unit 2: Guiding50

Small talk

Things a passenger could say

Hotel check-in

• Have you been here before?

• Are you from around here?

• How do you like Tanjung Keluang / Istana Kuning / Betang House, etc?

• Are you here on business?

• Are you staying long?

• Good weather, huh? Not too hot, not too cold.

• I hope the weather gets better for you.

• Can I get a ride?

• How many people can you fit?

• How long will it take?

• Please wait for me.

• You can keep the meter running.

• Do you have a flat fee to the airport?

• I’m in a bit of a rush.

• Can we get there by 10 o’clock?

• Could you slow down, please?

• Is this the quickest way?

• Do you take credit cards?

• Do you have change?

• Keep the change.

• Thanks for the ride / lift.

• How can I help you?

• That’s correct.

• Do you have any rooms available for tonight?

• Do you have a reservation?

• No, we don’t.

• A double or single room?

• A double room for one night.

• Here you go.

• Certainly.

• Perfect.

• That looks fine.

• Your signature.

• Could I leave my bags here?

• ‘No problem Sir.

• Could I see some ID, please?

• I have a reservation in the name of …

Unit 2: Guiding 51

• Let me look on the system.

• Does the room have Wi-Fi?

• Yes, a single room for 2 nights, bed and breakfast?’

• A passport or an identity card are both fine.’

• Could you please fill out this form with your details.

• Your name and address etc...’

• Could you please sign at the bottom of the form.

• Your room includes breakfast in the morning.

• Breakfast is served between 07.30am and 10.00am in the restaurant ….

• On the last morning of your stay you have to check out before 11.00am

• I have an important meeting tomorrow morning.

• Could I have a wakeup call tomorrow at 06.00am?

• Yes, all the rooms have Wi-Fi, cable televisions and air conditioning.

• I’m afraid that your room isn’t ready yet Sir.

• It should be ready for midday.

• If you like, you can wait in the hotel lounge and I will call you when it’s ready.

• That’s ok. I have to meet somebody now.

• Leave them with me and I’ll look after them for you until you return.

• Thank you.

• Let me just check our system.

• I am afraid that we are fully booked tonight Madam.

• There are no rooms available, sorry.

• Ok, could you recommend another hotel?

• You could try the Swiss Bell Inn Hotel.

• Would you mind calling them to see if they have any vacancies?

• No problem.

• Yes, they have some rooms available.

• Excellent! Where is the hotel?

• It’s in centre near the castle.

• Could you show us on a map, please?

• Certainly! We are here and the Swiss Bell Inn Hotel is here. It’s about 5 minutes by car.

Unit 2: Guiding52

On the way

• It will take ... minutes to go to ..

• Now we are approaching...

• We are now going south.

• We are now going north to ...

• We are heading west.

• On our left is ... and our right side is ...

• On your right, we can see …

• If you look over to the right now you can see …

• Alright, now we are in Tanjung Puting.

• We are now entering Jl. …

• We are here, on the left …

• Ladies and gentlemen, in front of you is …

• On the same side we also have …

• We are approaching a very attractive …

• We will be here for ... hours.

• Welcome to ...

• I welcome you …

• Now ladies and gentlemen, we are arriving at …

• It is time to get off the bus.

• Watch your step.

• Mind your head.

• Be careful with your steps.

• Oh, it is a bit slippery. Are you alright?

• Oh my goodness, look at your right. It is an accident.

• Before we start, I’d like to tell you about the route

• Our visit of today will last …

• Thank you for your attention ladies and gentlemen.

Unit 2: Guiding 53

Dialogue a

Would you be able to pick me up at the airport next Friday?

I will be arriving at 2:00 in the afternoon.

That would be a good time to meet, but what if I am running late?

Sure, I would be happy to help you. What time are you arriving?

By the time you pick up your luggage, it will be around 2:30. What if I meet you outside at the curb?

I can track your plane online. I can just put in the flight number and I can see if you are on time.

Gusti

Gusti

Gusti

Tourist

Tourist

Tourist

ACTIVITY #2

Study the following dialogue between travel staff (Gusti) and a tourist. The tourist is asking Gusti to pick him up at the airport.

Unit 2: Guiding54

Dialogue b

Can you make sure that you have your cell phone with you so I can call you?

If something happens and you can’t make it, just let me know and I’ll book a taxi.

Yes, that would be good idea.

Don’t worry. I’ll be able to pick you up.

Gusti

Gusti

Tourist

Tourist

(continued)

Arrange the following sentences to produce a dialogue between travel staff (Micky) and a tourist. The tourist is asking Micky to pick him up at the airport. Write the numbers in the correct sequence for the dialogue.

(…) I think that would work out well, but what if the plane is late?

(…) I am going to carry my cell phone so I can call you.

(…) If you find that you have to make other plans, I can always book a taxi to pick me up.

(…) My flight arrives at 2:30 in the afternoon.

(…) I think if I am at the curb at 3:00, that would allow you time to pick up your luggage. How does that sound?

(…) I can call the airline, and they will tell me if the flight is delayed.

(…) Yes, that would help us find each other at the airport.

(…) I am flying in next Saturday and was wondering if you might be able to pick me up at the airport.

(…) You don’t have to take a Super Shuttle. I’ll be there.

(…) I can pick you up. What time does your flight arrive?

...

Unit 2: Guiding 55

Micky : ....................................................................................... (1)

Rini : ....................................................................................... (2)

Micky : ....................................................................................... (3)

Rini : ....................................................................................... (4)

Micky : ....................................................................................... (5)

Rini : ....................................................................................... (6)

Micky : ....................................................................................... (7)

Rini : ....................................................................................... (8)

Micky : ....................................................................................... (9)

Rini : ....................................................................................... (10)

Unit 2: Guiding56

Visitor : Could you help me out and pick me up at the airport next Sunday?

Tour Guide : It will be no problem….a…. When is your flight arriving?

Visitor : I am coming in around 4:00 in the afternoon.

Tour Guide : I think that by the time we factor in half an hour….b…. that maybe I should meet you at the curb at 4:30.

Visitor : I will meet you at the curb, but how will you know if the plane is delayed?

Tour Guide : Don’t worry. I ….c… on my iPhone browser.

Visitor : I want to be able to call you on my cell phone.

Tour Guide : I’ll make sure ….d… with me and turned on.

Visitor : If it doesn’t work out, just let me know and I can take a taxi.

Tour Guide : You won’t ...e… Just stay in touch and look for me!

ACTIVITY #3

Listen to the following dialogue between a tour guide and visitor. Complete the missing parts of the dialogue from what you hear.

(...) need to take a taxi

(...) can track your flight

(...) to clear Customs

(...) to keep my cell phone

(...) to pick you up

Unit 2: Guiding 57

ACTIVITY #4

Study the following passage about tour itinerary.

TOUR ITINERARYTour itinerary is a tourist route that includes visits to various historical sites, places of cultural Interest, natural attractions, or an itinerary undertaken for cultural, educational, health, or sports purposes. Tour itineraries may be worked out by tourist agencies and organisations, or by the tourists themselves.

In terms of their directional orientation, the various types of itineraries include linear, circular, and radial ones. Itineraries are also distinguished in terms of mode of travel, for example: walking, cycling, automotive, or water transport. In terms of time of tour operation, for example: year round, seasonal, or one time itineraries. In terms of the different arrangements that may be involved for group and individual itineraries.

Tourists may follow organised or preplanned tour routes (on the basis of tourist organisation travel vouchers), or they may work out their own independent itineraries. Organised tour Routes are specially designed and equipped to offer tourists services such as excursions, tourist centres, and campsites. A special category of itineraries consists of fixed railroad, bus, ship, and airplane routes, or a combination of these.

Tourists may work out their own itineraries for example, for a day’s holiday, for a trip of several days’ duration, or to engage in sports activities. Such itineraries are usually organized and arranged with the assistance of tourist clubs or tourist stations, or through the offices of physical education groups. As many as 50 million persons go on independent hikes or trips each year. On sports tour routes, difficult hikes of several days’ duration are governed by the rules of sports tourism.

In some countries, both domestic and international tour itineraries are worked out and arranged by special state or public tourist organisations, by the many private tourist firms, and by such agencies as transportation company affiliates and hotel chain subsidiaries.

Adapted from Shtiurmer (2016)

Unit 2: Guiding58

ACTIVITY #5

Answer the following questions.

Who should design tour itineraries, do you think?

________________________________________________

What types of itineraries do you know? Explain them?

________________________________________________

What modes of travels are mostly used in our country?

________________________________________________

What is the difference between independent itineraries and organised itineraries?

________________________________________________

How do tourist clubs organise itineraries?

________________________________________________

Why do millions of people go on independent hikes or trips?

________________________________________________

Who do you think organises domestic and international tour itineraries?

________________________________________________

a

b

c

d

f

g

e

Unit 2: Guiding 59

ACTIVITY #6

H. Kodayat and Ramaini in their book “Kamus Wisata dan Perhotelan (1992)” stated that Tour Itinerary is a list and schedule of tour events with complete data, regarding the day, date, time, tourist attraction, hotels where you stayed, the place of departure, point of arrival, the events presented to illustrate the implementation schedule and overall tour program started from beginning to the end of tour program.Below, there are kinds of tour itinerary:

1. Matrix/Table

DAY TIME

05.30

06.00

06.00-06.10

06.10-07.30

07.30-08.30

08.30-08.45

...

...

Breakfast in Balai Peni

Start from Nusa Raya Hotel - VEDC Sawangan

Opening and introduction of tour program

The City of BogorThe Municipality of Bogor which lies between two river, Ciliwung and Cisadane. Both flowing parallel to the northwest and surrounded by mounts Salak, Pangrango and Gede

Leaving for “Puncak”Since it has pleasant weather and it natural scenery is so lovely, this area is visited,.....After passing through the area of Tugu, we are able to see ....“Safari Park” is the bigest in Asia Tenggara...

Take a rest and having pleasant weather at “Puncak Pass” ..........

DESCRIPTION

Unit 2: Guiding60

2. Narration

2. Graphic

a.m

p.m

Meeting service at Indonesia Hotel, morning visit to National Monument and take photographs at Merdeka Palace. Leaving the modern city of Jakarta to the “Fantastic Zoo Ragunan” via Jakarta city toll, have a nice lunch on the way to “Situ Babakan” Pasar Minggu at Warung Betawi, with a traditional food services.

After lunch have a Traditional Performance tari Topeng and Arak-arakan Ondel-ondel will pick up the group from Warung Betawi to the Bus, back to Jakarta City, drop off at Mandarin Hotel, check in on own arrangement.

Legend:1. Hotel Savoy Homann Bandung2. Gedung Merdeka3. Jalan Braga4. Kediaman Pangdam Siliwangi5. Pasar Bunga6. Kawasan Cipaganti7. SLB 14. Pasar Kosmbi8. Restoran babakan Siliwangi9. BATAN10. Kampus ITB11. RS. Boromeus12. Gedung Sate13. Museum Geologi

123

4

5 67

8

12

13

9

11

10

Unit 2: Guiding 61

4. Map/Tour Map

Sari Ater - Ciater

Gunung Tangkuban Perahu

4 km6 km

9 km

18 km

Grand Hotel Lembang (restaurant)

Savoy Homann Hotel

average speed = 35km/hour

Unit 2: Guiding62

ACTIVITY #7

Read the following check in dialogue by Travel Voucher between a receptionist and a visitor. This is a dialogue of a check in with a reservation.

Receptionist

Receptionist

Visitor

Good morning, welcome to Grand Kecubung Pangkalan Bun. How may I assist you?

Excuse me, may I know your name please Sir?

Good morning, I’d like to stay in your hotel for today

Visitor

My name is Brett Whitney from Australia

Receptionist

One moment please, I’ll check your reservation (The receptionist checks the reservation on the expected arrival list to find out the details of the guest). Yes, Mr. Whitney your name is on our list. You booked 1 junior deluxe for 2 nights. You have special request of a fruit basket. The payment will be paid by BORNEO Tour and Travel. is that right, Sir?

Visitor

Yes, that’s right

Unit 2: Guiding 63

Receptionist

Bellboy

Yes, our bellboy will escort you to your room now. Bell boy. Please escort Mr. Whitney to his room number 112, this is the guest key and the guest card.

Yes, madam

(continued)

Receptionist

Visitor

Visitor

Mr. Whitney your room is number 112. This is your envelope which includes a completed ID card and a ticket for breakfast for 1 person tomorrow morning. Anything else, Sir?

Yes I can

No thank you. Will you have our bags sent up?

Receptionist

Excuse me, can you sign here and please write your phone number Sir?

Visitor

Of course. (gives the ID to the receptionist)

Receptionist

Excuse me, may I borrow your ID card?

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Swiss Bellin Hotel

Swiss Bellin Hotel

Juanda

Juanda

Receptionist

Visitor

Good afternoon. Welcome to the Swiss Bellin Hotel. How may I help you?

Can you please spell that for me Sir?

Mr. Whitney, I hope you have a nice stay with us. If you have any problems don’t hesitate to contact us. Please dial number 103 and our receptionist will help you. Thank you

You’re welcome

(continued)

ACTIVITY #8

Read the following check in dialogue of a guest with a reservation.

I have a reservation for today. It’s under the name of Micky Juanda.

Sure. Micky, M for Mama, I for India, C for Charlie, K for Kilo and Y for Yankee and Juanda, J for Juliet, U for Uniform, A for Alpha, N for November, D for Delta, and A for Alpha.

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Swiss Bellin Hotel

Swiss Bellin Hotel

Swiss Bellin Hotel

Juanda

Juanda

Juanda

Excellent. We already have your credit card information on file. If you’ll just sign the receipt along the bottom, please.

Yes, sir. We are a three star hotel after all.

That’s IDR 950.000 a night?

Well, fine. I’m here on business anyway, so at least I’m staying on the company’s dime. What’s included in this cost anyway?

So what’s not included in the price?

A full continental buffet breakfast every morning, free airport shuttle service, and use of the hotel’s safe are all included.

(continued)

Swiss Bellin Hotel

Juanda

Yes, Mr. Micky, we’ve reserved a double room for you with a view of the ocean for two nights. Is that correct?

Yes, it is.

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Swiss Bellin Hotel

Juanda

Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.

Hmm. Ok, so what room am I in?

(continued)

Swiss Bellin Hotel

Room 187. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.

Swiss Bellin Hotel

Juanda

Should you have any questions or requests, please dial ‘O’ from your room. Also, there is internet available in the lobby 24 hours a day.

Great. Thanks.

Juanda

Ok, and what time is check-out?

Swiss Bellin Hotel

At midday Sir.

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Swiss Bellin Hotel

Juanda

My pleasure Sir. Have a wonderful stay at the Swiss Bellin Hotel.

Ok, thanks.

(continued)

ACTIVITY #9

Work in pairs to write two dialogues of a check in with a travel voucher and with a reservation. After completing the dialogue, demonstrate it in front of the class.

ACTIVITY #10

Read the following dialogue between a receptionist of Grand Kecubung Hotel and a guest checking out and leaving for the airport.

Receptionist

Rudi

Did you enjoy your stay with us?

Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?

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Receptionist

Rudi

We do have a free airport shuttle service.

That sounds great, but will it get me to the airport on time?

Receptionist

Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 30 minutes to get to the airport.

(continued)

Receptionist

Rudi

Rudi

Of course Sir. Oh, before you go, would you be able to settle the mini-bar bill?

Fantastic. I’ll just wait in the lounge area. Will you please let me know when it will be leaving?

Oh yes certainly. How much will that be?

Receptionist

Let’s see. The bill comes to IDR 450. 000. How would you like to pay for that?

Rudi

I’ll pay with my credit card thanks, but I’ll need a receipt so I can charge it to my company.

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Receptionist

Receptionist

Receptionist

Rudi

Rudi

Absolutely. Here you are sir. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.

Would you like to sign the hotel guestbook too while you wait?

That’s good to hear. Thank you again for staying at The Grand Kecubung Hotel.

That would be great thank you.

Sure, I had a really good stay here and I’ll tell other people to come here.

ACTIVITY #11

Work in pairs to practice the dialogue above by changing some information such as the time, the mode of transport, the amount of money to be paid, the airport, etc.

(continued)

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ACTIVITY #12

Read this conversation between a taxi driver and a guest about taking the guest to the airport. Then practice it in front of the class by changing some of the information. Then do the test to check your understanding.

Hi. Where are you going?

Shall I put your bag in the trunk?

About 30 minutes. Are you in a hurry?

To the train station please.

No thanks. I’ll keep it with me. How long will it take to the station?

Yes, I’m a bit late.

Taxi driver

Taxi driver

Taxi driver

Guest

Guest

Guest

We can take the expressway. There’s an extra charge, okay?

Taxi driver

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Fasten your seatbelt, please.

Here’s the expressway. Can I have IDR 15.000 for the fee?

Are you catching a train at the station?

Okay. Here is the station.

IDR 90.000

That’s okay, thanks.

Okay.

Here you are.

Yes, I’m going to the beach to meet some friends.

Thank you. How much is it?

Here’s IDR 100.000. Keep the change.

Taxi driver

Taxi driver

Taxi driver

Taxi driver

Taxi driver

Guest

Guest

Guest

Guest

Guest

Guest

(continued)

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Thanks. Don’t forget your baggage.

Okay. Bye. Have a good day!

Taxi driver

Guest

(continued)

ACTIVITY #13

Study the following example of Tanjung Puting National Park itinerary. It is a 3-day tour itinerary based on a Kalimantan Specialist Tour (2015). Pay close attention to the contents and language, including the consistency.

Tanjung Puting National Park 3 daysTanjung Puting National Park / Code : KAL-003-STD 3 Days / 2 Nights

https://larkingourwaythroughlife.files.wordpress.com

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1ST DAY Arrival in Pangkalan Bun - Kumai - Houseboat - Tanjung Puting National Park (L/D) After arrival at Pangkalan Bun airport (approx 10 am) your personal tour guide will meet you at the airport. It takes approximately 30 minutes from Pangkalan Bun airport to the harbour city of Kumai. In the harbour you will then board your houseboat, your home for the tour. A late lunch will be served on board. After lunch the houseboat will depart from Kumai and enter the mouth of the Sekonyer River and continue upstream. Here you have the possibility to relax on the deck and observe the passing flora and fauna. The Sekonyer River is also a habitat for a very rare species of crocodile (thus swimming in the river is not allowed). Just sit back and enjoy the silence as well as the sounds of nature.

As evening arrives our personal on board chef will prepare a delicious dinner. Once dinner has finished the team will prepare mattresses and mosquito nets on deck for the night (on the deck/no cabins available). Shower/toilet facilities are very simple but efficient and very clean. (Lunch and dinner is inclusive)

2ND DAY Tanjung Puting National Park - Pondok Tanggui / Orangutan feeding - Camp Leakey /Museum / Orangutan feeding - Pondok Tanggui - Houseboat (B/L/D)After breakfast on board the houseboat our first stop in the Tanjung Puting National Park is at Pondok Tanggui. Tanjung Puting National Park is not only a habitat for orangutans but for a many different animals including the long nose ape (Nasalis larvatus), rare bird species, and a variety of colourful butterflies. These animals can be spotted throughout the tour. Pondok Tanggui is particularly known as a place where orangutans are observed and registered. After our arrival at 9:30am, here you can take part in the feeding of orangutans.

After this unique experience you return to the houseboat and head upstream to Camp Leakey. Lunch is served on board. You will reach Camp Leakey after a 2 hour journey through lush tropical rainforest. At the Camp you will find the museum and documentation centre of Camp Leakey/Tanjung Puting National Park which was established by Mrs. Dr. Biruté Galdikas. First you will visit the museum and then late afternoon you will continue, under the guidance of one of the rangers to the feeding place of the orangutans. The trek to the feeding place of the Orangutans starts around 2:30pm and takes

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about 45 minutes. Please always follow the instructions of your ranger and note that you are not permitted to feed the orangutans by yourself, or to eat or drink in front of them.

After this visit you will return to Camp Leakey and board your houseboat again. After exploring more flora and fauna, you will return to Pondok Tanggui for a second overnight on the houseboat. Dinner will be served on the houseboat. Enjoy this unique experience of the tranquillity and natural sounds of the rainforest.

3RD DAY Pondok Tanggui - Kumai - Pangkalan Bun - Transfer to the airportAfter breakfast on board, you will proceed back to Kumai harbour, which takes about 2 hours. After reaching Kumai harbour you will transfer to the airport of Pangkalan Bun, where your journey will end. (Suitable for flights from Pangkalan Bun to Semarang) (Breakfast included).

ACTIVITY #14

Study the following guiding commentary of the 3 day tour to Tanjung Puting National Park. Guiding commentary from Pangkalan Bun back to Pangkalan Bun

GUIDING COMMENTARY DAY 1

Good morning ladies and gentlemen. Welcome to Pangkalan Bun. How was your flight? Did you enjoy it? My name is Nina Yanti. I am your tour guide from the Sister Tour Agency. I would like to welcome you all to Pangkalan Bun. Now it is 11.00 o’clock local time here. 1 hour difference from Bali. Please change your watch to local time. If you are all ready, we will take the bus to the harbour city of Kumai. The journey is about 30 minutes. On the way we will pass through Pasir Panjang village where you can see the famous Betang house. Please get on the bus.

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Ladies and gentlemen, we are now heading to Pasir Panjang village. Pasir Panjang means long sand, it is inhabited by people from the Dayak tribe. The population of this village is about 350 families. Most of them work in farming, planting rubber trees, palm oil, and other activities for their living. Now, look on your right side, there is a Long House called Betang. A Betang is the traditional home of the Dayak tribe in Central Kalimantan. The building and poles are made of Ulin, the hardest wood in Borneo. A Betang is usually used for welcoming guests and other official ceremonies. The house has been standing for about 100 years or more. It is built in form of a stage at a height of about three to five feet off the ground. The purpose of this is to avoid flooding during the rainy season and to protect the community from wild animals and other people outside their community.

Ladies and gentlemen, we have almost arrived at Kumai harbour, please get ready to depart. This is Kumai Harbour. Let’s get off the bus. Please be careful and watch your step. Please take a look around while I will transfer your luggage to the boat and prepare everything to go. Everything is ready now, please follow me to the boat. Welcome on board. In the next couple days we will use this houseboat as our base for our journey into Tanjung Puting National Park. Please make yourselves comfortable and enjoy the silence, as well as the sounds of nature. Ladies and gentlemen I would like to introduce you to our crew. The boat captain, co captain, cook, and cook’s assistance. Our chef has the very important job of preparing you a delicious selection of breakfast, lunch and dinner on board. Every evening for sleeping, clean mattresses will be prepared and placed with mosquito nets on deck. Shower/toilet facilities are very simple but efficient and very clean. We start the tour by leaving Kumai harbour, entering the estuary of the Sekonyer River and going upstream. It will take approximately half an hour to travel from our entrance into Tanjung Puting National Park to the first camp, Tanjung Harapan. During the journey look on your left and right sides and enjoy your first glimpse of the jungle. Please take pictures and feel free to ask me any questions.

As we travel up the Sekonyer River, I will explain about Tanjung Puting National Park. More than 600 species of trees, 200 species of orchids, nearly 250 species of birds, 28 species of large mammals, 9 species of primates and many forms of life share their space in

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Tanjung Puting National Park. If we are lucky, we will spot some wildlife, possibly crocodiles and several species of monkeys. Tanjung Puting National Park is one of the natural wonders of the world and a UNESCO World Biosphere Reserve. Orangutans are the main reason to visit this part of Kalimantan, on the Indonesian side of Borneo. Wild orangutans only live in Sumatera and Borneo, and Borneo is one of the last places in the world to see orangutans in the wild. Unfortunately the orangutans habitat is rapidly disappearing due to deforestation from palm oil plantations and mining. There is also plenty of other wildlife to see, as Tanjung Puting is a mega biodiversity hotspot.

Ladies and gentlemen, we are now going up the Sekonyer River to see Nypa fruticans. Commonly known as the nipa palm forest, you can see this on both sides of the river in the 18kms to Tanjung Harapan. The nipa palm trunk grows beneath the ground and only the leaves and flower stalk grow upwards above the surface. It grows in soft mud and slow moving tidal and river waters that bring in nutrients. The palm can be found as far inland as the tide can deposit the floating nuts. Thus, it is an unusual palm tree, and the leaves can extend up to 9m (30 ft) in height. The interesting thing is that until 3-5 years ago, the local people have taken the leaves to make house roofs. Young palm leaves of coconut trees can be woven to make the roofs and walls of the house. Local people name them kajang.

Making Roofs and Walls of the House Source: http://www.koranbanjar.com/wp-content/uploads/2017/04/

http://kkn-unsyiah-dee.blogspot.co.id

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Ladies and gentlemen, take a look on both sides of the river. Entering the Sekonyer River on our right (south) is part of the national park forest. While on the left (north), is the buffer zone of the forest (forest buffer). It is separated by the Sekonyer River. You will see the river looks a muddy colour, this is partly due to the run off from illegal gold mining in the area.

Ladies and gentlemen, the original name of the Sekonyer River was the Crocodile River. The name Sekonyer was taken from the name of a ship that sank in the estuary. The original name of the vessel was modified based on the Malay word Sekonyer. The story goes that during the Dutch colonial rule, in the estuary of Sungai Buaya, there anchored a pirate ship. The ship sank in the right of the estuary of Sungai Buaya when it was fired at with a small cannon by a man named Bujang. Called a “Palembang”, this cannon belonged to a Muslim preacher, “Kyai Gede”. The cannon can only be fired by descendants of Kyai Gede, or one of the tribes of Dayak Gambu. After the ship was sunk the river was renamed the Sekonyer, although local people still often refer to the original name, the Crocodile River.

Along the river you can find over 250 species of birds, the long nose ape (Nasalis larvatus), also called the Bakantan, rare bird species, and a variety of colourful butterflies. Fireflies and other monkeys also live in the surrounding areas of the Sekonyer River. You can see some of the animals hanging on the Rasau trees and Nipa Palm.

Ladies and gentlemen, in a few minutes we will arrive in Tanjung Harapan. I would like to give you some information about this area. The first guard post in the park was constructed here in the late 1970’s. Tanjung Harapan was the original site of the Sekonyer Village, which was moved across the Sekonyer River. The surrounding area is designated as a utilisation zone. In this area, several facilities for park management, as well as for visitors have been built. Tanjung Harapan is also serves as an alternative orangutan center.

We have now reached Tanjung Harapan. We will stop here and I will collect your ticket. In a few minutes, lunch will be served. Here you are. The lunch is ready. Please enjoy your lunch.

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Ladies and gentlemen, how was the food? I hope you enjoyed it. Now we will go to Tanjung Harapan feeding camp, please prepare yourself. Please wear boots or shoes, and you should bring sun protection as it’s very hot and plenty of insect repellent to protect yourself from the jungle insects. Ladies and gentlemen, before we go I would like to share a bit of information about the 3 feeding camps in the National Park. There are 3 feeding camps, the first is Tanjung Harapan, second is Pondok Tanggui, and the last is Camp Leakey. Tanjung Harapan is part of the rehabilitation process that provides daily feedings at the jungle platform to help assist in the release of the orangutans. Positioned at the west entrance of the National Park, Tanjung Harapan and this region are utilisation zones for the development of nature tourism activities. The facilities include an information center, guest house, hotel and control towers.

Before we go to the feeding camp I would like to share some rules and regulations. You may take pictures of the orangutans, but please don’t use any kind of camera lighting when you take their pictures. Do not throw any plastic or other rubbish in the area. Please put your rubbish in your pocket or bag and take it with you. Do not drink water or eat in front of the orangutans because it will attract them to you. Keep your distance from them, please don’t to try touch them, and make as little noise as possible. Stay away from the fence at the feeding station, and never stand in between a male and a female orangutan. If you are ready now, please get off the boat. Be careful, watch your step, and I will wait for you at the dock. Please follow me. If you have any questions on our way to the feeding camp, please don’t hesitate to ask. Ladies and gentlemen, to reach the feeding station requires a short walk of about 15 minutes through the jungle.

Ladies and gentlemen we have arrived at the feeding area. There is a building shaped like a stage to put food or fruit for the orangutans. This includes banana, mango, lemon, watermelon, sweet potato and others. This is done to avoid competition with other animals such as squirrels or wild boars that may steal the food served. Once the food is placed by an officer or person called a ranger, ritual feeding begins and the rangers usually call the orangutans by shouting aloud. When the orangutans hear that voice they know it’s time to eat. Please, make yourself comfortable, and sit back and watch.

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Ladies and gentlemen, now you’ve seen the orangutans let’s go back to the boat for a break. Cold drinks and snacks will be served. After that you can relax, enjoy the afternoon and sunset in the jungle. Please don’t forget to use insect repellent as it heads towards dusk. Your dinner will be served at 6.15pm.

It is time for dinner. For dinner tonight we have soto manggala. It is a traditional dish made from cassava. The ingredients include: 1kg of cassava, 1/2kg of fish, leeks, onion, celery leaves, fried onions, 1 cinnamon stick, 2 liters of water, garlic, pepper, salt, fried eggs, chilli, and 2 slices of lime. So, how do we cook soto manggala? First puree the garlic, pepper, and salt. Dice the cassava and boil until half cooked. Remove the water. Boil the minced catfish. Puree the other ingredients and boil until it becomes a broth. Cook the onion. Mix the cassava stew with the herb broth. Serve with celery, fried onions and cassava crackers. Some local people substitute the fish with chicken. There you are, the soto mangala is ready to serve. Please, enjoy your dinner. Now it’s time for you to take a rest. We will prepare a clean mattress for you to sleep on and hang mosquito nets to protect you from both small and big insects. Have a nice dreams and tomorrow we will visit Pondok Tanggui (an orangutan feeding camp) and Camp Leakey.

Watching & Feeding OrangutansSource: http://www.istanaasia.com/tour-package-39.html

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Mosquito Net in KlotokSource: www.tripadvisor.co.id


Good morning everyone, how are you doing today? Did you sleep well last night? I hope you had pleasant dreams after our tour yesterday. Our cook has prepared a delicious breakfast for you. Please enjoy your breakfast in the wild. After breakfast we will continue our journey to Pondok Tanggui. Ok, have a nice breakfast. Are you ready to continue our journey? Now we are leaving Tanjung Harapan and heading to Pondok Tanggui. It’s located about 22 km from Tanjung Harapan. It’s very hot, so I suggest you use a hat to protect yourself from the sun. Ladies and gentlemen, I would like to share a little bit of history about Pondok Tanggui’s. The name is taken from the natural psychic phenomena that occurred in 1942 - 1945 during the Japanese colonial period when strange creatures like humans were often seen, sitting and wearing a Tanggui (Tanggui = hat). Hence, Pondok Tanggui.

Ladies and gentlemen, this area is home to pre wild and adolescent orangutans. It hosts various kinds of animals like deer, pig, the Rangkong bird (rhinoceros), the Raja Udang bird, and the Sesep Madu bird. During our journey from Tanjung Harapan to Pondok Tanggui, we will pass through the habitats of the Proboscis monkey and the estuarine crocodile (Crocodylus porosus), so keep your eyes open, you never know what you will see. This area is also rich with a variety of interesting tropical plants. We will encounter small tropical

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pitcher plants (nepenthes), and many mosquito predators roaming around the area. There are also leaves and moss strewn on the ground, and rafflesia in the woods. Look at your side when we pass the estuary to Tanjung Harapan. This is an area of brackish water where you can find native palm planta (Nypa fruticans) growing and extending into the interior. The farther you go inside, the higher the trees grow. You can see Bekantan (Nasalis larvatus) hanging over the trees, jumping from one to another, eating the young leaves as their food.Ladies and gentlemen, one of the unique animals you will see in the National Park is the Proboscis monkey (Bekantan), or the scientific name Nasalis larvatus. It is a type of long nosed monkey with reddish brown hair and is one of two species in a single genus of the monkeys Nasalis. The main characteristics that distinguishes the Proboscis from other monkeys is its long and large nose, found only in males of the species. The function of the large nose on the male Proboscis monkey is still not clear, but it may be caused by natural selection. Female monkeys prefer males with larger noses as a partner. Because of this nose, Proboscis monkeys are also known as Dutch monkeys. Proboscis males are larger than females. Their size can reach 75cm and weigh up to 24kg. Female monkeys measure 60cm with a weight of 12kg. This species also has a large belly as a result of food consumption habits. In addition to fruit and grains, Proboscis monkeys eat a variety of leaves which produces a lot of gas when digested. These side effects make their stomach bulge.

Ladies and gentlemen, in a few minutes we will reach the port of Pondok Tanggui. Please, prepare yourself and remember to bring sun cream, water, mosquito repellent, and of course, your camera. Don’t be in a hurry we still have enough time to see the feeding time in Pondok Tanggui. Now, we’ve arrived in Pondok Tanggui dock. Please be careful getting off the boat, and watch your step.

Ladies and gentlemen, there will be a short trek of about 45 minutes to the feeding center. Prepare your camera as you never know what you might see on the way to the feeding center. Please follow me to the guard post to register our ticket.

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Ladies and gentlemen, we have reached the guard post. I will take your ticket to be checked. While I am checking your tickets please write your name and put your signature in the guest book. You will see other people who have visited this place before us.

Writing Identity & Signing in Guest BookSource: http://www.putrinyanormal.com/2015/08/pondok-tanggui-wajah-

kalimantan-yang.html

Ok, let’s make a move ladies and gentlemen. Along the way to the feeding center there are so many amazing things to see. You’ll find wild animals and plants, such as ferns and pitcher plants everywhere. This area was dry for a long time, but now looks like a newly planted forest. There is a view of the old tower stands in the middle. Around the feeding ground, the plants grow tightly and footpaths are less than 1m wide, and wet. You can smell the wet soil. We are in a fern area now which is green and dense. Local people use the old roots, which they combine with rattan, to make souvenirs such as bracelet and rings. A rather special souvenir is the Bruta, a locally made bracelet from tree trunks. Bruta is a fern plant that is available widely in the forests of Borneo. The trunk is very strong and the color does not fade easily, even after three years use. Formerly the Dayak Pasir Panjang used to bind the saber for their traditional weapons, but after seeing the unique character of the plants, Bruta ferns slowly converted to become ethnic jewelry. For someone who

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is already an expert, they can make the Bruta bracelets in just 20 minutes. However, if somebody is really clever, they can make a Bruta stem into many items, including necklaces, rings, and even headdress. Beginners, however will need a few weeks to learn in order to make a bracelet. It is expertly twisted in a circular motion so it does not break. Being a very pliable material, the wonderful thing about the Bruta is that it can pass over your wrists easily.

Ladies and gentlemen, we have reached the feeding camp, please don’t make any noise. The rules are the same as before. Do not give any kind of food to the orangutans, do not take pictures with a flash, keep your bag close, watch your surroundings, and be aware because orangutans can come from any direction. Some of them will swing from a tree to the stage for food, while others will just walk. So keep your distance, at least 10 meters away, and do not drink or eat in front of them. These rules are shown on the board here.

Notice for VisitorsSource:http://www.wisatatanjungputing.com/

As you can see now, some of the rangers will call the orangutans to feed them. Sometimes they call them by their own name, other times they make a sound to call orangutans. The ranger will pour milk into the big can on the platform, as well as put fruit for them to eat. Watch what happens now. You see there is a big male orangutan

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alone on the platform taking fruit and a drink. There are so many orangutans surrounding him, but none of them dare to approach the platform, they’re just waiting their turn. This orangutan is the dominant one among the group. He’s the strongest of all, and the others will not challenge him. This is what happens in the kingdom of the wild animals including the orangutans. Now I will let you watch quietly and enjoy. Here are some long chairs you can sit on.

Ladies and gentlemen, have you finished watching? If you have already finished, we will go back to our boat via another route. Please follow me. On the way back please be aware we are still in a wild jungle and you need to be careful what you touch.

One of these creatures is the red ant. They can bite! If they bite it is painful for a few seconds, you will feel heat around the bite, and then it will become red. It can be rather uncomfortable. The other animals to watch out for are leeches. They are small, but when they stick to your skin they suck your blood without any kind of pain at all. Due to the high humidity, animals such as leeches grow more in this environment, so we need to take extra care. As well as the animals, you also need to be careful of some of the trees. For example, this is a tree you should not touch, especially the sap. It will leave your skin feeling very itchy and painful. So please take care, and most importantly, don’t forget to enjoy your adventure.

Ant in Tanjung Puting National ParkSource: http://marinetomyrmecologist.blogspot.co.id/2013/09/orangutan-

camp.html

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Ladies and gentlemen look at this tree, it’s a wonderful example of how the forest can provide such healthy food. This fruit is a kind syzygium, it’s unique in flavour, sweet and edible, contains many vitamins, minerals and antioxidants, and is very good for the body and health. Orangutans sometimes eat this as their snack. You can try it.

Jambu Nasi ( Rice fruits)Source: http://chengailimfruittrees.blogspot.co.id/2014/04/white-lilly-pilly.html

Now, we are approaching the dock, please take a rest before boarding the boat. Be careful when boarding the boat because we need to pass some other boats to get to our own boat. Parking areas at the dock are limited, so we have to climb across some of the other boats. Now we will continue our trip to Camp Leakey. It takes about 2 hour from here. During the journey our cook will serve you fresh, cold drinks and some snacks. So just sit back, relax and enjoy the sights and sounds of the jungle.

Now we are heading to Camp Leakey, the last feeding place after Tanjung Harapan and Pondok Tanggui. Camp Leakey was established in 1971 by Dr. Biruté Galdikas and the former spouse, Rod Brindamour. It was named after the legendary paleo-anthropologist, Louis Leakey, who was both a mentor and an inspiration to Dr. Galdikas, as well as Drs. Jane Goodall and Dian Fossey. Originally consisting of just two huts, Camp Leakey is now an assembly of

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permanent wooden structures designed to provide a base for scientists, staff, students, and Park Rangers. Over the years, Camp Leakey has supported the research efforts of dozens of scientists and students including undergraduate and graduate students from Indonesia (Universitas Nasional & Universitas Gajamada) and North America. Many have gone on to receive their Ph.D. degrees. Projects have ranged from orangutan, Proboscis monkey, gibbon and leaf-eating monkey behavior and ecology, to studies of orangutan sign language abilities and cognition, to leech behaviour, and river system ecology. As an active research facility, Camp Leakey welcomes day visitors with local guides. Visitors are not allowed to overnight at Camp Leakey. OFI staff ask that you come with the appropriate permits, check-in with the rangers, observe the orangutans from a safe distance, and do not disturb the scientists conducting research.

Source: http://orangutanexplore.com

This camp is quite different from the others we visited before. It is very famous among travellers who visit Tanjung Puting National Park due to its comprehensive research and information about orangutans, the wildlife, flora and fauna found in the National Park. I hope you enjoy it.

Ladies and gentlemen, the first thing you will notice is the black river. Watch it carefully as the water is very different to the water further upstream where it is very clear and fresh. As we turn to the right and look at the water, you will see, it is very different.

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It continues to change along the way until we approach Camp Leakey becoming more and more clear and fresh. You will also notice the waterway becomes narrower and narrower as we approach Camp Leakey, with only one boat being able to pass through. Make sure you look out for the beautiful wild lilies on both of sides of the river.

Source:https://si.wsj.net

Ladies and gentlemen, before going into Camp Leakey, the cook will prepare and serve lunch. After lunch, we will dock and continue our tour by visiting the last feeding center in Camp Leakey. Have a nice lunch everyone.

Ladies and gentlemen, if you have finished having lunch, please prepare yourself and to get off the boat, we will now explore the camp. Please follow me along this wooden footpath, watch your step. This wooden footpath is made from hardest local wood, and will last for many years. You might like to take a picture. The guard post is at the end of this pathway.

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Source: http://www.oranghutantours.com/camp-leakey/

Ladies and gentlemen, I will collect your tickets for inspection. Please wait while I check the tickets. Ok, we are ready, let’s go. The first building we will see in this camp is the information center, it is right in front of us. Let’s go inside.

Source: http://www.timetravelturtle.com/2012/10/orangutans-borneo-kalimantan-indonesia/

Unit 2: Guiding 89

First I will tell you a bit about the orangutans of Camp Leaky. There are two dominant orangutans in Camp Leakey, the male is called Tom, and the female Siswi . Tom has been the king of all orangutans in Camp Leakey for years after he defeated his own father, Kosasih. There was no information about Kosasih until now. Some of the local people here said that he died in the jungle, but some said he disappeared and still lives in the jungle. The truth is not known. The jungle rules say the strongest is the king of all. Local people said this is Tom as the king, and Siswi as the queen. If we are lucky we will meet Tom. However, nowadays Tom rarely reveals himself to people, he’d rather be alone somewhere in the wilderness. While Siswi sometimes shows herself to tourists, lying down on the dock at Camp Leakey. People call her the receptionist because she looks like she receives the guests who enter the camp.

Ladies and gentlemen, we will be trekking through the jungle from here to the feeding camp, it’s about 45 minutes., I guarantee you’ll have great experience. Please, follow me this way. As I told you before, please be careful in the jungle, and if you see something unusual, please tell me. I will explain, or tell you what to do. You will notice the forest in here is more tight and dense than the forests of Pondok Tanggui, the trees are higher, and the soil more muddy. This is partially because of the three sites, Camp Leakey has the farthest trekking trails into the jungle, so you get to experience going much deeper into the jungle.

Ladies and gentlemen, please walk carefully along the track because in a forest like this orangutans could suddenly appear without any notice or sign. Likewise with boars and snakes and other jungle animals. Take a look at this tree, a set of giant termites have gnawed the roots of a 200 year old ironwood.

Unit 2: Guiding90

To the right of you there is fungi on the tree. There are some types of fungi that can be eaten, but there are also some that are not edible, and even poisonous. The one that you can see here is edible.

Look at the top of the tree, there is an orangutan swinging on the tree trunk. It seems to be going to the feeding camp like us. In a few minutes we will reach the feeding center, please take a seat and watch the amazing activities of these orangutans. As usual the ranger will call them.

Source: Photo by Saran Segah

Source: http://borneoadventure.com Source: http://libregraphics.asia/sites/default/files/imagecache/home/

orangutan_feeding_station.jpg

Unit 2: Guiding 91

Ok, that is the end of our tour today. I hope all of you are happy with tour today. Please, follow me now and we will go back a different way to our boat. This way is shorter than before and passes by an open area that is overgrown with green ferns. If you look on your right and left sides there are some buildings that are inhabited by the people who work to protect and guard this camp. They dedicate their life to the camp, and for weeks they don’t see their families. Sometimes they also find themselves in dangerous situations where they can encounter illegal loggers or wild animals. We have to appreciate that no matter who or what they are, they are part of the life cycle of Tanjung Puting National Park. Now we are approaching the dock. Please take a rest for a while before getting on the boat. Ladies and gentlemen please get aboard. I hope you have had an inspiring day and you can feel why this wildlife should be preserved.

Ladies and gentlemen, now we will leave the port and head into the Pondok Tanggui area, it takes about 2 hours from here. Please feel free to take a shower, and then our cook will serve you a delicious snack and fresh drink to accompany our journey. Please relax and enjoy the serenity of the jungle. I suggest you prepare your camera because some of the animals of the jungle will appear in late of afternoon. Ok, I will leave you to rest for a while. If you need me you can find me below deck. Have a wonderful afternoon.

Hi ladies and gentlemen. Tonight is the last night of our tour and we will stay on the boat again. Now we will go to a place where you can see thousands of fireflies, and your dinner will be served there.

On the way to the site we will see thousands of fireflies flying around the trees, it really is a magnificent sight. Some of them gather around the big trees, others swarm in the small trees. They make the trees flicker in the dark and create a magnificent light. They do not appear everywhere in Tanjung Puting, they only exist in areas such as the nipa palm forest. The firefly itself is an insect that emits a clearly visible light in the evenings. The light generated by “cold light “ that contains no ultraviolet or infrared rays, has a wavelength of 510 to 670 nanometers, with a pale red, yellow, or green colour, with light efficiency up to 96 % .

Unit 2: Guiding92

Now you have finished your dinner, our crew will clear up the dishes and we will set up your beds and mosquito net. We will stay here tonight and tomorrow your tour will end. We suggest you pack and prepare your things tonight as you have a morning flight. The journey in the morning to Kumai harbour is 2 hours from here, and then we will transfer you to the airport. I will leave you now. If you need any assistance during your packing please ask. Have a nice night and have a peaceful sleep. See you tomorrow.

Sources: http://gambarku3.blogspot.co.idhttp://ekogeo-ekogeo.blogspot.co.id

Ladies and gentlemen, in a few minutes we will dock the boat so you can sit back, relax and watch the fireflies over dinner.

Ok, our captain has found a place to stop, and now you can watch the fireflies from your seat. Our cook will prepare and serve dinner. If you don’t mind I will turn off the lamp and light the candles, then you can really enjoy the magnificent light shining from the fireflies. If you want to take pictures of the fireflies you should use a special setting on your camera because the light from fireflies too soft for a regular camera to detect. Ok, your dinner is ready now. Enjoy your dinner everyone.

Source: http://www.nomadtravellers.com/

Unit 2: Guiding 93


Good morning everyone, how was your sleep? Today is the last day of our tour. Today we will go to Kumai harbour. Please take a shower while our cook prepares breakfast. The menu this morning is shrimp fried rice with fried dry fish and baked bread. She said this is her favourite food and she made it especially for you today. The ingredients are 250 grams of cold rice, 200 grams of shrimp, 3 pieces of beef sausage, 5 cloves Garlic, 4 cloves Shallots, 5 red chilies, 5 pieces of red chili, 50 grams of white cabbage, 3 eggs Chicken Eggs, some leek, soy sauce, sweet soy sauce, abalone sauce, salt, pepper, butter, and cooking oil. To cook it you puree the onion and garlic, finely slice the chilli, slice the cabbage, add some sausage according to taste, finely slice the leek, peel and clean the shrimp, and whisk the eggs. Heat the cooking oil, saute the ground spices until fragrant. Add the chilli slices then add the shrimp and sausage. Add the soy sauce and oyster sauce, then add whisked eggs, cook until done. Last, add the cold rice, cabbage, soy sauce, pepper, salt, and add a piece of butter to release the scent. Mix altogether, and cook until done. Then it’s ready to serve.

Breakfast is ready, please help yourself. We hope you liked all the food served to you during this tour. While you eat your breakfast our boat will head to Kumai harbour.

Ladies and gentlemen, have you finished your breakfast? Our boat will arrive at Kumai port in not more than 1 hour. Please be ready to depart. Our driver is waiting for you at Kumai port to escort you to Iskandar airport. Our crew will clean up your dishes and prepare cookies as a snack for your trip to the airport.

Ladies and gentlemen, it’s time to say farewell to our crew. The captain and his co worker, the cook and her assistant would all like to say thank you so much for your visit and for using our services. We hope to see you here again and good luck to you all. We hope all the beautiful things that you have seen during your tour will give you inspiration in your life.

Unit 2: Guiding94

In a minute we will reach Kumai port. It’s time to prepare yourself. Once again thank you for your visit. The boat has reached the port, please wait until it has stopped before you get down. Ok, the boat has stopped completely now. Please get down and watch your step. Don’t forget to check your luggage before you leave the boat. Ladies and gentlemen, our crew will take your luggage to the car for the airport. If you are ready please go to the car. We are now leaving Kumai port and going to Iskandar airport. If there is anything you would like to ask along the way, please go ahead.

Unit 2: Guiding 95

Ladies and gentlemen, now we have arrived at the airport. Please, when getting out of the car be careful and watch your step. Please pass me your tickets and passports and wait here, I will help you with the check in. It will take a few minutes. Okay, the check in is done. This is your ticket, your passport and boarding pass. Your flight to Semarang is 09.00am and it is now 08.30am. Ok, ladies and gentlemen, as this is our last meeting for the tour, once again I would like to express my sincere gratitude for your trust in us. I hope someday we will meet again in Tanjung Puting National Park. Please don’t hesitate to call us, we will be proud to serve you again. Once again thank you very much and have a nice trip. God bless. Bye bye.

Source: https://pohijopati.files.wordpress.com/2010/06/1_069.jpg

Unit 2: Guiding96

ACTIVITY #15

Produce or design a two day and three day tour itinerary in your area. The itinerary starts from the point of first meeting, places to be visited, schedule or agenda of activities, food served, accommodation, inclusive price, and indicating the last point of meeting. You have to include photos or pictures of the attractions, a map of the tour, and do not forget to draw the landmarks along the route. This exercise can be for homework. Be ready to present your itinerary in front of the class in the next meeting.

ACTIVITY #16

LANGUAGE GAMEArguing, giving and asking for reasons, defending opinions, contradicting, making suggestions, etc.

Divide the class into groups of four (4) or five (5).

Each group presents their itineraries produced in Activity 17 in front of the class.

After the presentation, there will be questions and answers from the floor

Other groups give comments: agreeing, disagreeing and giving suggestions.

The group who presents the itinerary should respond to the comments.

If the comments and suggestions are accepted, they have to revise the itineraries.

The revised itineraries will be used for guiding presentations.

STEP

1

2

3

4

5

6

7

Unit 2: Guiding 97

ACTIVITY #17

GROUP PRESENTATION. Each group gives a tour guide presentation based on the revised itineraries produced in Activity 20. Set your class as a Klotok. Put the photos of attractions, regulations, food served, etc. on the walls, and bring other things like fruits, etc. Other groups will assess the presentation using the guiding presentation evaluation sheet adopted from Leo (2016).

Unit 2: Guiding98

GUIDING PRESENTATIONEVALUATION SHEET

Please give a tick Very good (VG), Good (G), Fair (F), Bad (b) , or Very bad (VB ) for the following aspects of a tour guide performance as appropriate.

No Aspects VG G F B VB

1 Enthusiasm

2 Courtesy and friendliness

3 Self-confidence

4 Proactive nature

5 Sensitivity

6 Flexibility

7 Authenticity

8 Appearance

9 Sense of humor

10 Knowledge

11

Communication skills

a. Language

12 b. Voice

13 c. Gesture

14 d. Facial expressions

15 e. Eye contact

16 f. (Standing) position

17 Organisation

18 Decisiveness

19 Health

20 Personal integrity

21 Additional comments or suggestions

.............................................................................................................................

.............................................................................................................................

Unit 2: Guiding 99

REFLECTION UNIT 5

At the end of this chapter, ask yourself the following questions to know how effective your learning process is.

1. Have you been able to welcome guests to the destination?

2. Do you know how to explain itinerary and give guiding commentary on the way and on the spot?

3. Can you explain places of interest to be visited, well?

If your answer is ‘no’ to one of these questions, read this chapter and do the activities again. Don’t hesitate to see your teacher or classmates and discuss with them how

you can understand better and be able to introduce yourself and another guest to other people.

Unit 2: Guiding100

“It does not matter how slowly you go as long as you do not stop”- Confucius

References and Glossary 101

REFERENCES AND GLOSSARY

Advanced Etiquette (2016) 8 Telephone Etiquette Tips, retrieved 29 March 2016 from http://www.advancedetiquette.com/2012/01/8-telephone-etiquette-tips/

Agoda (2016) Grand Kecubung Hotel, retrieved 29 May 2016 from http://www.agoda.com/id-id/grand-kecubung-hotel/hotel/pangkalan-bun-id.html

Carmelita (2016) Greetings, Trusted Translations, Inc. from http://translation-blog.trustedtranslations.com/greetings-2013-07-15.html

Demand Media (2016) 10 “Do’s & Don’ts” of Telephone Etiquette, retrieved 1 March 2016 from http://classroom.synonym.com/10-dos-donts-telephone-etiquette-8457.html

Djuharie, Otong Setiawan, 2010. Bahasa Inggris untuk SMK kelas 1. Yrama Widya:Bandung

English for students (n.d.) Telephone Conversations, retrieved 29 February 2016 from http://www.english-for-students.com/Telephone-Conversations.html

English Club (n.d.) English for Taxi Drivers, retrieved 10 May 2016 fromhttps://www.englishclub.com/english-for-work/taxi-drivers.htm

REFERENCES

References and Glossary102

Josh (n.d.) Why Greetings Are Important from http://reallifeglobal.com/23-different-ways-greet-someone-english/

Leo, Sutanto (2011) English for Professional Waiters, 5th Print, Jakarta, Gramedia

Leo, Sutanto (2010) English for Professional Accommodation Services, 3rd Print, Jakarta, Gramedia

Leo, Sutanto (2013) English for Hotel Supervisory and Managerial Communication, Bandung: Dian Cipta

Leo, Sutanto (2007) English for Leisure Time Speaking, 2007, Jakarta: Gramedia

Leo, Sutanto (2006) Publishing Your Teaching Materials, Jurnal Pariwisata Vol. 5 No. 5 Des 2006

Leo, Sutanto (2013) A Challenging Book to Practice Teaching in English (2013). Yogya: AndiOffset

Leo, Sutanto (2016) English for Professional Tour Guiding Services, Jakarta: Gramedia

Kalimantan Specialist Tour (2015) Tanjung Puting National Park 3 Days retrieved 8 May 2016 from http://www.kalimantan-specialisttour.com/tour2-tanjung-puting-national-park-3-days.html

OfficeSkils (n.d) Telephone Etiquette, retrieved 8 May 2016 from http://officeskills.org/telephone_etiquette.html

Rong-chang ESL (2016) Buying a Plane Ticket from http://www.eslfast.com/robot/topics/travel/travel04.htm

Rong-chang ESL (2016) Making a Plane Reservation from http://www.eslfast.com/robot/topics/travel/travel02.htm


Rong-chang ESL (2016).Calling to Get a Reservation, retrieved 20 February 2016 from http://www.eslfast.com/robot/topics/hotel/hotel01.htm

Setupmyhotel (2016) Telephone Operator Jab Descriptions, retrieved 22 February 2016 from http://setupmyhotel.com/job-description-for-hotels/front-office.html

Siti (2015) Siti (2015) Siti (2015) http://www.tanjung-puting.com/tanjung-puting-orangutan-klotok-boat-tours-independent-tour-guides/

Streetdirectory (2016) Top 10 Telephone Skills, retrieved 20 February 2016 from http://www.streetdirectory.com/travel_guide/18775/corporate_matters/top_10_telephone_skills.html

Tolingo GmbH (2016) Business-English, retrieved 10 February 2016 from https://www.tolingo.com/sites/en/service/business-english/telephoning-5

Woodward Ltda (2016) Hotel Dialogues, retrieved 22 February 2016 from http://www.vocabulary.cl/Lists/Hotel-Dialogues.htm


abrupt mendadakabsolutely benaradhere mengikuti, menempeladjust menyesuaikananxious gelisahappoinment penunjukanappropriate tepat, sesuaiapproval persetujuanarrival date tanggal kedatanganassist membantuassistance bantuanattraction atraksi availability tersedianyaaware sadarbehavior tingkah lakubrisk cepatcapture with camera pengambilan gambar menggunakan kameracertainly pasticharged dikenakan biayacheck in masuk (registrasi masuk )check out keluar ( registrasi keluar)cheers tepuk tanganchewing mengunyahclerk petugas reservasicloseness dekatconcise ringkasconfusion kebingunganconsole menghiburcontact kontakcountries negaracourteous sopancourtesy kesopanancourts keratonculture kebudayaancustom kebiasaan

GLOSSARYA

B

C


departure date tanggal keberangkatandeparture keberangkatandepending on tergantung padadetermine menentukandiffers membedakandisrupt mengganggudiving penyelamandock dermaga double bed matras untuk dua orangemergency keadaan daruratemployees karyawanengaged sedang digunakan/ dipakaiengineering teknikentrance fee ticket officer pegawai ticket masukestuary muaraeta/estimed time arrival perkiraan waktu kedatanganetd/estimed time departure perkiraan waktu keberangkatanetiquett etiket/tatacaraexpect mengharapkanextra bed tambahan matrasfamiliarise membiasakanfeeding camp camp tempat pemberian makanforeign tourist wisatawan asingfull name nama lengkapfully booked sudah penuhgestures berbicara dengan isyaratgraduate lulusguarantee menjaminhandshake berjabatan tanganhandy bergunahappiness kebahagiaanharbour pelabuhanheritage warisan budayahesitate ragu-raguhistory sejarahhold on tahanhopefully penuh harapan

D

E

F

G

H


how do you do ungkapan perkenalan pada saat pertama kali bertemu seseorang

ignore mengabaikanindividual/company peorangan/ perusahaaninsight pandangan instructed menginstruksikanintroduce memperkenalkaninvolve terlibat, melibatkanissue isu/pokoklength of stay lama tinggalmaintenance pemeliharaanmeans of transport jenis transportasimethod of payment cara pembayarannice to meet you senang berkenalan dengan andanickname nama panggilannosey yg ingin tahuobtain memperolehoccupy terision board naik ke atas/ ke dalamorigin asliparticular tertentupleasant senangport pelabuhanprecedence hak lebih tinggiprimary utamaprobably mungkinproperous makmurprovide menyediakanprovide menyediakanre-arrange mengatur kembalireasonable masuk akalrecorded tercatatregardless tanpa memperhatikanregards salamrelationship berhubungan denganrepresentative wakilrequires membutuhkanreservation reservasi

I

LM

N

O

P

R


resolved terselesaikanrespect hormatrush hour jam sibuksafety amansafety precaution tindakan keselamatanscenary pemandangan seasoned berpengalamanseveral rooms beberapa kamarslightly sedikitsnorkeling salah satu olahraga air yang menggunakan alat

snorkelsoft tracking perjalanan pendek source sumber souvenir shopkeeper penjual cindera mataspecial reguest permintaan khususstranger orang asingsuggest menyarankanswing berayunticketing officer pegawai travel agent bagian penjualan tickettied up terikattimetable jadwaltour itinerary jadwal perjalanan tourtourist destination tujuan wisatatracking penjelajahantraffic light macettrain station terminal ketera apitransmit mengirimkantricky sulittrunk batang pohontrust kepercayaan, percayatwin bed kamar dengan dua tempat tidur (kembar)usual biasavacancies ketersedian, kosong (kamar)various macam, jenis waving hand melambaikan tanganweapon senjatawildlife satwa – satwa liarworld dunia

UV

T

S

W

F O R T O U R I S MENGLISH

Tour & TravelBook 2

For second year senior high schoolENG

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For second year senior high school

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ENGLISH - · PDF fileSemoga melalui langkah mulia ini SMK Pariwisata mampu ... Activity #7 ... Either morning or afternoon would work for me