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Enhanced Call Verification Update. Avondale Police Department Lt. Mike Sgrillo. PURPOSE. Provide end of year results to the Enhanced Call Verification Program Alarm Calls For Service Review of previous years data Partnership with CryWolf during May 1, 2012 – April 30, 2013. BACKGROUND. - PowerPoint PPT Presentation
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Enhanced Call Verification Update
Avondale Police Department
Lt. Mike Sgrillo
PURPOSE
O Provide end of year results to the Enhanced Call Verification Program
O Alarm Calls For Service
O Review of previous years data
O Partnership with CryWolf during May 1, 2012 – April 30, 2013
BACKGROUND
O Enhanced Call VerificationO Requires the Alarm Monitoring Company to
attempt contact with the alarm owner using two or more different telephone numbers before contacting the Police Department when an alarm is activated.
O Burglary Alarms Only – this does not include Panic Alarms or Armed Robbery Alarms
BACKGROUNDO Fee Schedule
O $25 – Initial Registration FeeO $25 – Annual Renewal Fee
O First two False Alarms (within any O consecutive 365 day calendar period)
O A Written Notification is sent to the Subscriber and the Alarm Business by Crywolf
BACKGROUNDO Fee Schedule – Continued
O $150 – Third False Alarm (within any consecutive 365 day calendar period)
O $200 – Fourth False Alarm (within any consecutive 365 day calendar period)
O $250 – Fifth or more False Alarms (within any consecutive 365 day calendar period)
ALARM CALLS FOR SERVICE COMPARISON
Time FrameMay 1 – April
30
Total Alarm CFS
Total False
Alarms
Total Actual Alarm
s
% of Total False
Alarms
FY 2009/2010 2831 2735 96 97%
FY 2010/2011 2665 2604 61 98%
FY 2011/2012 2341 2299 42 98%
FY 2012/2013With CryWolf
2192 2145 47 98%
Difference (Plus / Minus) -(639) -(590) -(49) +1%
ACTUAL ALARM BREAKDOWNResidential ComparisonFY’s May 01 – April 30
FY 2009/2010 Residential 41Non Residential 32
Other 23
3 Unsecure
FY 2010/2011 Residential 14Non Residential 19
Other 28
1 Unsecure
FY 2011/2012 Residential 7Non Residential 16
Other 19
3 Unsecure
FY 2012/2013With CryWolf*
Residential 14Non Residential 15
Other 18
3 Unsecure
ARRESTSMay 1, 2012 to April 30, 2013
O 2 arrests as a result of initial responseO This is .09% of all false alarm callsO This is 4.25% of all actual alarm calls
O 2 arrests as a result of follow up (No suspect on scene)O This is .09% of all false alarm callsO This is 4.25% of all actual alarm calls
REGISTRATION FEESCryWolf May 1, 2012 to April 30,
2013# of Active Accounts
Paid# of Accounts Pending
Payment
May 01 – April 30 1,131 at $25 = $28,275
May 01 – April 30517 at $25 = $12,925
PROCESS:• Initial Notice• 30 day notice• 60 day notice• 90 day notice
FALSE ALARM FEESTotal Fees
Charged for False Alarms
Total Outstanding Fees from False
Alarms
Total false Alarm Fees Collected
$118,925 $48,150 $70,775
OUTSTANDING FEES• Any fees assessed and not in appeal status
PROCESS:• Initial Notice• Failure to pay within 60 days shall constitute a class 1 misd.• 30 day notice• 60 day notice• 90 day notice• These notices sent every 30 days is a process done by CryWolf
APPEALSMay 1, 2012 to April 30, 2013
O 200 appeals with a total of $7,150 refundedO In most cases refunding is accounting process not the physical
act refunding moneyO Rare cases payment made before appeal
O Sergeant Mathew Hintz oversees appeals
O Decisions based on investigation through:O City OrdinanceO Department recordsO CryWolf RecordsO Alarm User recordsO Alarm Company records
Top OffendersCryWolf May 1, 2012 to April 30, 2013
Top OffendersCryWolf May 1, 2012 to April 30, 2013
O Agua Fria High SchoolO 15 False Alarms with $3,100 in feesO No payments made
O La Mission Jubilee CenterO 14 False Alarms with $2,850 in feesO No payments made
O Taco BellO 14 False Alarms with $2,850 in feesO No payments made
Top OffendersCryWolf May 1, 2012 to April 30, 2013
O Avondale PD responded to a total of 259 false alarms for Top 30 Offenders.
O Still respond as there is no “suspension/response” policy or ordinance
Average Response CostO Average Salary with Benefits:
Patrol - $37.79 an hourDispatch - $32.44 an hour
O Hours spent on False Alarms:
Patrol – 621.5 hours at a cost of $23,486Dispatch – 166.5 hours at a cost of $5,401TOTAL: $28,887 **
RECOMMENDATION
Police Department to continue to monitor our alarm calls for service and our partnership with CryWolf for one more year.
Determine if a decrease in police response to false alarm calls for service continues and provide quarterly updates.
Policy QuestionsDo you want to implement a No Response policy for those alarm users that have 5 or more False Alarms within a 365 day calendar period, and have not paid their fees? Unless there is an independent verification.Do you want to reduce the annual fee amount?
Policy QuestionsDo you want to enforce subsection 20-52 (c) of the ordinance charge for a class 1 misd?
Do you want to implement a collections process through CryWolf?
Questions
