ENHANCED TRAINING SUPPORT PACKAGE · The Enhanced Training Support Package (ETSP) is part of the Stabilisation and Support Package for sectors affected by COVID-19. Under the ETSP,

Sectors

ENHANCEDTRAINING SUPPORT PACKAGE

Arts & Culture Tourism Retail Food Services For

Step 1

Choose coursesfrom the list

Enjoy 90% fundingand Absentee payroll

support

Step 3

Submit onlineapplication form

Step 2

How does it work?

Contact us

Employer Benefits

If you are an employer in any of these four sectors who send your workers for selected sector-specific training programmes, you will receive:

• Enhanced Absentee Payroll (AP) support at 90% of hourly basic salary capped at $10 per hour• Enhanced course fee support at 90% of course fees for Singapore Citizen and SPR

The Enhanced Training Support Package (ETSP) is part of the Stabilisation and Support Package for sectors affected by COVID-19. Under the ETSP, SkillsFuture Singapore (SSG) will provide companies in the Arts & Culture, Tourism, Retail and Food Services sectors with time-limited enhanced training support to upgrade the capabilities of your workers.

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Email to Ms Christine Foong at [email protected] or Dr Quek Hung Hiang at [email protected] to find out more!

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SHORT COURSES These courses range from one day to a week and are designed for the purpose of training and upgrading

of individuals in the Arts and Culture, Tourism, Retail and Food Services sectors. BUSINESS & FINANCE MANAGEMENT SKILLS

Adopting Technology And Automation in the F&B Business more

Course Dates 15 May 2020 19 Jun 2020

Full Course Fee $300 (excl GST) APPLY NOW

Executive Entrepreneurship Programme more

Course Dates 16 - 19 Jun 2020 23 - 26 Jun 2020


Executive Entrepreneurship Programme (Developing Your Digital Business & Digital Marketing Successfully) more

Course Dates 9 - 12 Jun 2020

15 - 18 Jun 2020


Finance for Non-Financial Managers more Course Dates

16 - 17 Jun 2020 Full Course Fee

$500 (excl GST) APPLY NOW

Fundamentals of the Personal Data Protection Act* more



Hotel Revenue Management: An Appreciation* more

Course Dates 23 Jun 2020


COMMUNICATION SKILLS

Learning Basic Sales Techniques* more Course Dates

23 & 24(a.m) Jun 2020 Full Course Fee


CRITICAL THINKING SKILLS

Design Thinking in Action - The SEE Cycle* more

Course Dates 18 - 19 Jun 2020 25 - 26 Jun 2020


DIGITAL SKILLS

“Can I FOLLOW you?” (combined Basic and Advanced into one day) * more



Basic Business Analytics @ Work more

Course Dates 14 - 15 May 2020 11 - 12 Jun 2020

(2 half-day sessions)

Full Course Fee $300 (excl GST)

APPLY NOW

Coding for All more Course Dates

27 - 28 May 2020 Full Course Fee


Creating Graphics with Adobe Photoshop & Illustrator more



Graphic Design Basics – Create Impactful Marketing Collateral in 1 Day* more



Graphic Design Essentials for Creating Impactful Marketing Collaterals* more



Mobile App Development and Deployment using Android* more



https://form.gov.sg/#!/5e9d51fd00bcdf00116d190f















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Robotic Process Automation for Beginners* more



SkillsFuture for Digital Workplace (available in English and Mandarin) more

Course Dates 15 – 16 Jun 2020


SKILLS-BASED MODULAR COURSES (SBMC) Selected from our existing Diploma and Post-Diploma programmes, these bite-sized SBMCs can be

counted towards the attainment of the corresponding Diploma/ Post Diploma should participant subsequently decided to enrol into the relevant full-qualification courses.

Events Operations & Logistics Management more

Course Dates 22 Jun - 24 Aug

(Every Thu), 7 – 10pm

Full Course Fee $654

(excl GST) APPLY NOW

Digital Marketing in Tourism more


(Every Mon & Wed), 7 - 10pm



Revenue Management for Tourism Business more


(Every Mon & Wed), 7 – 10pm



Project Management more Course Dates

22 Jun - 24 Aug (Every Fri), 7 - 10pm



Innovation in Advertising more

Course Dates a) 27 May - 23 Jun

(Every Mon & Wed), 7 - 10pm

b) 29 Jun - 22 Jul (Every Mon & Wed),

7 - 10pm



Social Media Strategy more

Course Dates a) 26 May - 18 Jun (Every Tue & Thu),

7 - 10pm

b) 30 June - 23 July (Every Tue & Thu),

7 – 10pm



UI Design & Development more

Course Dates 30 June - 23 July

(Every Tue & Thu), 9am to 12pm



All the above listed courses are conducted online except for courses marked with *. These courses may require face-to-face interaction in a facility at Temasek Polytechnic

due to the nature of the course.










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MICRO-LEARNING COURSES (MLC) Online courses that run on your mobile devices which you can learn anytime and anywhere.

Application closing date for each MLC is 15 June 2020. Participants are given up to max 2 weeks to complete each MLC that they have signed up for.

BUSINESS & FINANCE MANAGEMENT SKILLS

Analytics for Hospitality Professionals more Full Course Fee

$49.99 (excl GST) APPLY NOW

Finance for Non-Financial Managers more Full Course Fee


Food & Beverage Management more Full Course Fee


Guide to MICE Fundamentals more Full Course Fee


Managing Meaningful Meetings more Full Course Fee


MICE Business Strategies Essentials more Full Course Fee


The MICE Business more Full Course Fee


COMMUNICATION SKILLS

Delivering Power-Packed Oral Presentations more Full Course Fee


Planning Power-Packed Oral Presentations more Full Course Fee


DIGITAL SKILLS

Agile 360 more Full Course Fee


LEADERSHIP & PEOPLE MANAGEMENT

Leading Self: Mastering Your Life more Full Course Fee


The Secrets of Great Teamwork more Full Course Fee


Winner’s Work Attitude: Unravelling Your Best Potential more Full Course Fee


SALES & CUSTOMER SERVICE SKILLS

7 Important Insights to Attract Customers more Full Course Fee


Creating Unforgettable Experiences Through Customer Service more

Full Course Fee $49.99 (excl GST) APPLY NOW

Customer Communication Skills to Drive Service Excellence more Full Course Fee


Customer Service 101 more Full Course Fee



















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Sales 101 more Full Course Fee


Service Culture - Going Beyond Lip Service more Full Course Fee


New courses to be added soon. Do check back regularly!



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Short course

Adopting Technology And Automation in the F&B Business With manpower constraints and a declining interest in locals applying for frontline jobs, businesses today struggle with scalability and expansion. This has prompted numerous organizations to adopt technology and embrace automation in their bid to remain productive, scalable, and sustainable. If you have ever wondered how to go about beginning your organization’s journey in adopting technology and automation, then this course will help you to discover that.

What you will learn • Understand the current operational constraints in the food sector • Understand how adopting technology and automation can alleviate those constraints • Learn measurement tools that can help in identifying critical areas for technology and automation

adoption • Understand the different areas where technology and automation can be adopted • Understand the implications and process of adopting technology and automation

Who should attend Entrepreneurs, Marketing, Training, Operations, and Business Development (Professionals). BACK

Executive Entrepreneurship Programme Designed for individuals who have an interest in developing the knowledge, attitudes and skills necessary to become successful entrepreneurs, this programme will enable participants to gain an understanding of the basic principles necessary to start and operate a business.

What you will learn • The methods of financing a business • The various marketing strategies • Composition of an effective business plan BACK

Executive Entrepreneurship Programme (Developing Your Digital Business and Digital Marketing Successfully) This programme enables participants to gain an understanding of the basic principles necessary to extend existing businesses to incorporate e-business and digital platforms, or to start a brand new business. Designed for individuals who have an interest in developing the knowledge, attitudes and skills necessary to build a successful e-business arm, or to become digital entrepreneurs online or on mobile, this programme will value add to the participant’s digital business development journey.

What you will learn • Different Revenue Models • Build, Execute, Learn - the LEAN Methodology • LEAN Marketing Plan • Types of Targeted Marketing BACK

Finance for Non-Financial Managers This course gives participants a general understanding of a business environment where individuals have to manage budgets or costs or to take responsibility for revenue or expenditure. The workshop introduces non-financial managers to the world of finance, enabling them to understand their organisation’s financial issues and how their decisions affect their organisation’s financial performance.

What you will learn • Financial jargon used by accountants • Key accounting principles and concepts that govern the preparation of financial statements • Importance of cash flow and the significance of the difference between profits and cash • Manager’s role in preparing and monitoring budgets

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• Perform and interpret the results of ratios analysis to assess the performance of a business in the key areas of profitability, liquidity, working capital management, gearing and investor returns

• Make sound business decisions that impact the financial health of the organisation

Who Should Attend Managers with little or no financial background. - Applicants should be a PMET with at least a recognised Diploma. Applicants will be screened and selected

by Temasek Polytechnic. Application will be considered based on first-come-first-served basis. BACK

Fundamentals of the Personal Data Protection Act The course will train participants to identify key legislative and regulatory requirements under the PDPA including the 9 key obligations under the PDPA, the provisions relating to “Do Not Call”. The role of the Data Protection Officer will also be discussed, as well as learning how to manage data breaches through a case study.

Who should attend Data Protection Officers, compliance managers, human resource managers, admin managers, IT, sales and other managers who are involved in data protection matters.

Participant Pre-requisites (Assumed Skills and Knowledge) • Understand relevant organisational strategies, objectives, culture, policies, processes and products /

services; • Have information gathering skills to gather and collate necessary data; • Have analytical skills to assess policies and procedures; • Have business writing skills to prepare management report; • Have interpersonal and communication skills to interact with relevant stakeholders; • Have facilitation skills to ask the right questions to elicit necessary information; and • Be aware of compliance requirements of organisation. BACK

Hotel Revenue Management: An Appreciation This workshop covers an overview of revenue management as practised in the hotel industry. Participants will learn concepts that are relevant and important to revenue management and they will be able to explain the role and importance of revenue management in the industry.

What you will learn • Understand the conditions required for revenue management implementation; • Analyse the importance of market segmentation in revenue management process; • Appreciate the role of demand forecasting, inventory allocation, pricing and channel management plays

in maximising revenue for the organisation; • Understand the key factors to successful implementation.

Who should attend Any hotel executive who wants to gain an appreciation of hotel revenue management. BACK

Learning Basic Sales Techniques This workshop covers an overview of basic sales techniques and participants will learn and understand the fundamentals of personal selling. Participants will learn the do’s and don’ts of selling and understand key attributes that make a successful sales person. Participants will learn prospecting skills, learn how to handle sales objections and understand the importance of after sales customer service.

What you will learn • Develop sales mindset and attitudes that drive commitment to sales target; • Create positive first impression and sales conversation; • Overcome sales objections with sales closing techniques.

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Who should attend Any sales executive or newly appointed salesperson who wants to gain fundamental selling skills. BACK

Design Thinking in Action - The SEE Cycle Developed and taught by a team of Design educators themselves, the SEE Cycle will help non-designers sift through the jargon and gain insight into the cyclical and highly iterative creative thinking process. Participants will be encouraged to adopt an open and expansive mindset that will embrace productive failure, risk-taking and deep inquiry.

Participants will understand the importance of human-centricity as they develop multiple options to address issues and pain-points of the businesses and organizations they serve. The SEE Cycle framework further creates value by helping participants effectively evaluate and validate the most viable options and ideas, allowing for early failures which keeps organizations from investing a lot of time and money into solutions that ultimately won’t work.

What you will learn Day 1 • Overview Of Design Thinking • Introduction To The SEE Cycle • Beginning With The Right Mind-set • Presenting The Design Challenge • The Power Of Empathy • Identifying the Issue • Deconstruction and Reconstruction • Presentation and Critique

Day 2 • Generating New Ideas • Discovering the Impossible • Distilling the Best • Validating Viable Options • Presentation and Critique • Summary and Conclusion

Who should attend Educators, Entrepreneurs, Administrators, Consultants, PMETs - This programme is crafted for those who are keen on acquiring skills to unleash and apply their creative

potential. BACK

“Can I FOLLOW you?” The hands-on workshop for beginners will teach participants how to get started with Instagram for personal use but ending with an insight on Instagram for businesses. The advanced level workshop will cover taking organisations’ Instagram account to the next level by using the available features to get customers’ attention. Emphasis will be given to success stories from the hospitality and tourism industry.

What you will learn Beginners workshop 1. Use Instagram effectively; 2. Set up an interesting profile; 3. Manage photos with appropriate captions; 4. Engage friends through postings; 5. Understand how privacy settings work; 6. Learn other features of Instagram.

Advanced workshop 1. Use Instagram business accounts; 2. Differentiate between Personal and Business accounts; 3. Set up a Business account for your organisation; 4. Manage features; 5. Interpret account insights for marketing purposes; 6. Post engaging content to engage current and potential audience;

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Who should attend Beginners workshop Entry level staff and anyone who wants to learn how to use Instagram effectively. Advanced workshop Executives and above, and anyone who wants to use Instagram to improve brand perception, increase brand recognition, develop brand loyalty, cultivate and enhance conversion rates.

Minimum requirements: • Basic computer knowledge • Bring your own device (Smartphone) • An active personal Instagram account. (for advanced level only) BACK

Basic Business Analytics @ Work This workshop is a quick jumpstart to do basic business analytics. Participants will get to understand of the importance of Analytics, to get hands-on experience to handle data, as well as to create interactive dashboards. This workshop will also show case the potential and possibilities of doing more with advance business analytics.

What you will learn • Understand the importance of Analytics in the workplace • Perform basic data preparation using Excel • Create interactive dashboards for data visualization using Excel • Appreciate the capabilities of Analytics software tools

Who Should Attend This workshop is targeted at executives, managers and decision makers who would like to have a hands-on introduction to business analytics. BACK

Coding for All This workshop uses a project-based approach to introduce participants to coding fundamentals using an appropriate coding language (i.e. Python). Participants will learn how to develop simple applications from scratch. To give the learner a realistic learning experience, hands on activity will be performed using one or more of the following tools: • IDLE • Pycharm

What you will learn • Understand the fundamental constructs of coding • Develop simple programs using a coding language, such as Python • Apply coding best practices in developing solutions

Who should attend Anyone interested to learn about coding and who wish to acquire basic programming skillsets with no prior knowledge on programming. BACK

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Creating Graphics with Adobe Photoshop & Illustrator Digital skills are essential to increase job capabilities or to perform future jobs. This course will help non-designers acquire skills in digital design software so that they can create graphics content either for their own organizations or to increase capabilities to enhance their own career growth. In a future world where multi-disciplinary competencies will be valued, be that workplace practitioner who knows how to use digital knowledge to create graphic content and also know how to make the content visually attractive and conceptual.

What you will learn Adobe Photoshop (Tutorial) • Knowing the Workspace • Size and Resolution • Files and File Formats • Selecting Pixels • Painting and Retouching • Gettng to Know Layers

Adobe Illustrator (Tutorial) • Knowing the Workspace • Shape / Transform / Draw Tool • Combine / Subtract / Group / Arrange Shapes • Appearance Panel & Basic Colouring • Organise Illustration using Layers • Formatting Text using Variety of Column Grids • Exporting and Saving Files

Who should attend Operation Staff, Executives, Educators and Entrepreneurs - Participants are required to possess basic computer usage knowledge. BACK

Graphic Design Basics – Create Impactful Marketing Collateral in 1 Day Designing marketing collaterals using digital technology help businesses and organizations create content and display content digitally so that communication can reach consumers more effectively in our digital-enabled world. Having the knowledge of design software is just the beginning. Take a step further with this course by learning how to design effectively and learn from experienced designers who will guide you to grasp composition and layout knowledge to create impactful communications that will help your business or product stand out.

Upon completing the course, participants will apply all the various aspects of knowledge to create digital-based communication collaterals of professional standards.

What you will learn • Typography • Layout • Mood board • Design Principles • Creation of EDM

Who should attend Operation Staff, Executives, Educators, Entrepreneurs or anyone who is interested in learning design. - Participants are required to possess basic computer knowledge BACK

Graphic Design Essential for Creating Impactful Marketing Collaterals This course will help non-designers acquire appreciation of typography and it’s usage in layout to create content. In a future world where multi-disciplinary competencies will be valued, be that workplace practitioner who knows how to use digital knowledge to create visual content and also know how to make the content visually attractive and conceptual.

At the end of the course, participants will apply all the various aspects of knowledge to create digital-based communication collaterals of professional standards.

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What you will learn Day 1 Typography and Layout • Origins of Type • Typographic Terminology • Type Personality • Type Styles • Type Measurements • Type Alignment and Setting Type • Legibility and Readability • Grid System

Day 2 Design Finalization • Completing Poster and Brochure • Print Outcomes • Presentation and Submission

Design Principles/Target Audience and Moodboard • Visual Weight • Design Principles and Elements • Visual and Text Hierarchy • Target Audience • Mood Board

Who should attend Operation Staff, Executives, Educators and Entrepreneurs - Participants are required to possess basic knowledge of Adobe Photoshop and Illustrator. BACK

Mobile Apps Development and Deployment using Android This course introduces its participants to the fundamentals of mobile application design and development using the Android platform. This course could help participants build mobile app that can be deployed on the Google Play app store.

What you will learn • Identify the key components of a mobile architecture • Identify the common parts of a mobile application • Apply Android to the building of a mobile application • Implement a mobile application using an integrated development environment

Who should attend Participants for this course should have prior programming experience in any programming language and some basic knowledge of HTML. BACK

Robotic Process Automation for Beginners Robotic process automation (RPA) is one of the fastest growing technologies in today’s dynamic business world and is becoming an integral part of the digital transformation. The enterprises of the future will see human employees working hand-in-hand with software robots, or “bots”, creating many exciting career possibilities for forward thinkers.

This 2-day course aims to give participants a glimpse into the limitless possibilities of robotic process automation. Participants will come away with a broad understanding of RPA itself, and will also learn how to use Kryon RPA to automate repetitive, computerized administrative tasks.

What you will learn • Introduction to RPA: What is it? • Learn to develop a basic RPA script • Best practices for automation

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Who should attend This course is ideal for anyone who wants to learn how to harness the power of RPA to improve productivity and deliver real business savings. - Participants are required to possess basic knowledge of Microsoft Office, including Outlook, Excel and Word.

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SkillsFuture for Digital Workplace The Digital Revolution has transformed our lives, from shopping to keeping in touch with friends and functioning effectively at work. This 2-day workshop will walk you through the latest tools of the digital world and guide you on how to harness these tools to build your digital confidence through hands-on training and group activities.

What you will learn • Hunt for the best deals online, in Singapore and overseas so that you do not miss the next sale. • Split bills among friends without exchanging physical money, and while doing so, ensure that your

passwords, credit card numbers and accounts are never compromised. • Run a virtual garage sale to clean out the house in time for the festive season and earn some money in the

process. Learn the techniques of digital and social media marketing to make sure that your sale is well advertised.

• Collaborate virtually with colleagues on your next project. Manage task lists, documents and communications securely while your team works together in separate locations, even time zones.

Who should attend • Individuals who would like to build up their digital confidence in using new technologies, software and

applications (Apps). • Individuals who are planning to return to workforce and would like to equip themselves with the various

digital tools that are currently available in the workplace. BACK

SBMC

Events Operations & Logistics Management This course focuses on the operational and logistical aspects of organising trade shows and exhibitions. It provides students with an overview of the exhibition industry, and empowers students with practical skills like in-hall operations, selecting the right suppliers, managing manpower and providing logistical support to stakeholders of the exhibitions. This course also covers security aspects of exhibitions and organisation of successful exhibition overseas. Participants will be equipped with the skills and knowledge to: • Apply event operational framework; and • Deliver appropriate logistical support for trade shows and exhibitions

Course Outline • Explain the relevance of the exhibition industry to a destination • Review operational requirements of exhibitions • Describe the process involved in negotiating deals with exhibition suppliers • Evaluate exhibits’ logistics options • Evaluate security and crisis management plan in exhibitions • Identify requirements for organising exhibitions overseas

Minimum Entry Requirements Applicants applying for this modular unit which is drawn from existing post-diploma programme will have the same minimum entry requirements as the full qualifications. To find out the minimum entry requirements specific to this modular course, please click here.

Modes of Assessment 100% coursework • Online/ Written Class Test(s)

https://www.tp.edu.sg/courses/part-time-courses/industry/hotels/specialist-diploma-in-mice-and-events-management#tab3

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• Individual Assignment(s) • Online Class Participation

Certification Upon successful completion of the modular unit, participants will be awarded a Statement of Result which can count towards the attainment of the Specialist Diploma in MICE & Events Management. BACK

Digital Marketing in Tourism This course focuses on providing insights into the use of digital media as a marketing platform in consumer engagement and to achieve marketing objectives. Apart from social media marketing, participants will be introduced to technology available in Customer Relationship Management (CRM), as well as digital tools used in tourism to create exceptional customer experiences. This course aims to equip participants with the skills and knowledge to: • Explain fundamental concepts of digital marketing; and • Apply the concepts of digital marketing to the tourism industry.

COURSE OUTLINE • An overview of Digital Marketing • The role of content in Digital Marketing • Digital Marketing strategy • Social Media Marketing • Digital-based Marketing Mix • The On-line Customer Experience • Social Media Marketing Impacts on Events & Destinations • Evaluation and Effectiveness


Modes of Assessment Continual Assessment 100%


Revenue Management for Tourism Business This course provides an overview of revenue management as practiced in the tourism industry. The role and importance of revenue management in the industry and the relationship between revenue management and yielding profitability will be covered. It will introduce the use of historical information and current trends to forecast managing revenue and maximizing profits to achieve goals.

This course aims to equip participants with the skills and knowledge to: • Explain the role of revenue management in the tourism industry; and • Implement operational revenue strategies to maximise profits.

COURSE OUTLINE • Introduction to Revenue Management • The Role of Value in Revenue Management • Performance Indicators • Forecasting Concept • Demand-Supply Concept

https://www.tp.edu.sg/courses/part-time-courses/industry/hotels/specialist-diploma-in-mice-and-events-management



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• Dynamic Pricing Concept • Groups Concept • Distribution Concept • Application to the MICE Sector • Application to the Travel Agency Sector • Application to the Attractions Sector • Future Trends




Project Management This online course focuses on implementing the project management framework to projects in the tourism industry. This includes aspects of planning activities of a project, designing the work breakdown structure, allocating project resources, implementing and controlling the progress of the project and closing a project.

The Project Management Body of Knowledge (PMBOK) forms the basis for the tasks and outputs of the framework, and the tools and techniques associated with project management including scope, time, human resources, cost, quality, risk and, communications. It aims to equip participants with the skills and knowledge to: • Explain the role of project management in the tourism industry • Apply effective project management tools and techniques

COURSE OUTLINE • Introduction to Project Management • The Project Organisation • Initiating the Project • Planning the Project • Executing and Monitoring the Project • Closing the Project








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Innovation in Advertising Today’s advertising agencies not only promote products, they also include innovation with product creation in their creative process. Learn how to stay ahead by identifying trends and innovate in the ever-changing advertising industry. This course aims to equip participants with the skills and knowledge to: • Evaluate consumer trends for marketing opportunities • Ideate using a trend framework • Develop an innovative advertising communication campaign

COURSE OUTLINE • Emphasizes the importance of current trends in the landscape of demanding consumer expectations • Introduces the techniques to identify consumer trends and using them as a basis to generate new ideas

through analytical and rational implementation of strategies


Modes of Assessment 100% coursework

Certification Upon successful completion of the modular unit, participants will be awarded a Statement of Result which can count towards the attainment of the Specialist Diploma in Integrated Digital Communication. BACK

Social Media Strategy Learn different aspects of social media from content strategies to viral videos. Understand best practices for each social media and learn how to build relationship between brands and consumers. This course aims to equip participants with the skills and knowledge to: • Recommend appropriate social media platform for client • Build a social media presence • Create authentic content to engage target audience • Measure success of social media campaigns

COURSE OUTLINE • This course emphasizes on how brands and businesses can authentically engage with their consumers in

real time • The social media marketing landscape is introduced at the start of the subject; followed by best practices

for marketing through leading social media and lastly, developing content to successfully engage consumers is covered




https://www.tp.edu.sg/courses/part-time-courses/industry/media/specialist-diploma-in-integrated-digital-communication#tab3




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UI Design & Development Learn industry-standard methods to design interfaces and acquire knowledge of technical skills for hands-on experience of user interface development. This course aims to equip participants with the skills and knowledge to: • Identify basic rules of visual information organization and hierarchy • Outline the process of navigation on screen • Apply appropriate styles and graphic treatment for the intended audience • Apply application media delivered on different platforms • Differentiate related emerging technologies • Conduct user testing with the use of prototypes in the interface design process

COURSE OUTLINE This course covers principles of Human Computer Interface (HCI) and Graphic User Interface (GUI) in the creation of a user-centric experience. It also explores different user interface design approaches in delivering different types of media and or platform. Minimum Entry Requirements Applicants applying for this modular unit which is drawn from existing post-diploma programme will have the same minimum entry requirements as the full qualifications. To find out the minimum entry requirements specific to this modular course, please click here.



MLC Analytics for Hospitality Professionals Short of time? Lack of know-how? What if there is a convenient way you can share operational data with your team conveniently and seek actionable insights on these data rapidly?

This course caters to especially busy hospitality professionals at operational level. It covers an analytics tool that enables them to create reports that can communicate their operational data clearly, easily and rapidly. They will learn through examples how to drill through and derive actionable insights on these data.

What you will learn At the end of the course, you will have fundamental knowledge on basic hotel operations and concepts of data analysis as well as its application in the context of hospitality industry.

Who should attend The programme is designed for aspiring hoteliers who are interested in learning basic analytics techniques for hospitality operations and applying the knowledge for their day to day work. BACK

Finance for Non-Finance Managers At the end of this course, participants would be able to understand the accounting equation and financial statements to monitor the performance and cash flows of the business. They will be familiar with impairment loss, financial ratios and the use of key accounting information to determine break-even point and make short-term decisions. They will also be able to relate and apply the knowledge learnt back to their organisation.



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Interactive and engaging methods of learning such as external articles, videos and real life case studies will be used to facilitate learning of key concepts. Quizzes and reflective questions will also be used to get participants to apply concepts learnt.

What you will learn • Accounting process that generates financial statements; • Financial ratios to assess performance of the business; • Decision-making tools using accounting information; • Overview of Singapore corporate taxation.

Who should attend Managers with little or no financial background. BACK

Food & Beverage Management This course will provide participants with the understanding on the key elements of F&B management such as planning, organizing, communicating, decision-making, motivation and control.

What you will learn • Explain the objectives of effective control systems for food production, sales, purchasing, receiving and

inventory. • Describe the importance of productivity for potential improvements. • Analyze common and current restaurant marketing trends in the industry. • Review a marketing and promotional strategy for new food and beverage operations using social media. • Define human resource management challenges for recruitment, training, motivation and staff

development.

Who should attend Participants who are interested in optimal operational efficiency through professional F&B management. BACK

Guide to MICE Fundamentals This course will introduce participants to MICE relationship to tourism and the 4 important components of the MICE industry. Participants will also learn how to plan and execute MICE activities.

What you will learn • Explore the Meetings, Incentives, Conference and Exhibitions sectors; • Discuss operational processes to successfully support MICE related events especially in hotel setting.

Who should attend Participants who are interested to deepen their knowledge about the MICE industry and/or considering to explore a career in the MICE/Hospitality/Hotel/ Venue Owners sector. BACK

Managing Meaningful Meetings This course will equip participants to apply effective communication skills in small talk and networking in business settings. It will also help participants plan and manage meetings in workplace settings, paying careful attention to roles and responsibilities, etiquette, language and meeting protocols. It will also focus on improving participants’ skills in writing meeting documents.

What you will learn • Identify the types of business settings and their protocol • Explain the importance of networking skills and communication styles in a business environment • Apply appropriate protocol and communication technique in various business settings • Describe the roles of participants in a business setting • Demonstrate skills such as planning, organising, participating and leading successful meetings • Describe the types of meeting documents

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• Identify the key elements in meeting documents

Who should attend Participants who are interested to learn how to communicate professionally in networking sessions, manage meetings competently and productively and write effective meeting documents.

Accreditation Benefits Participants who complete the following suite of MLCs will be eligible to apply for exemption to part-time Diploma in Business Practice (Business Administration) upon successful admission into the programme offered by Temasek Polytechnic, subject to the approval of the polytechnic:

• Planning Power-Packed Oral Presentation (top) • Delivering Power-Packed Oral Presentation (top) • Managing Meaningful Meetings (top)

Upon successful admission, they will also be granted full exemption in the Oral Presentation & Meeting module. BACK

MICE Business Strategies Essentials This course will provide participants with insights into sales, marketing and revenue management strategies for the MICE industry and discuss the trends and challenges in the industry.

What you will learn • Identify the sales process in a MICE activity • Discuss marketing strategies that can be used in MICE • Examine trends and challenges in the MICE industry • Discuss revenue management • Identify post event evaluation methods for MICE events


The MICE Business This course will provide participants with an overview of the MICE industry in Singapore. Participants will learn why MICE is so important to a destination, especially its contribution to the economy. The course will also discuss the relationship between MICE events and tourism.

What you will learn • Explain the role of MICE and the business rationale of MICE events. • Discuss the importance of MICE to a destination. • Discuss characteristics of MICE venues especially to Hotel sector.


Customer Service 101 This course introduces to participants the different types of customers and the unique strategies to handle them. It also introduces participants to skills that would allow them to exceed customers' experience and the right attitude to win over customers.

What you will learn • Understand the different types of customers, and the techniques to deal with them • Acquire skills to build excellent relationships with customers

https://www.tp.edu.sg/courses/part-time-courses/industry/professional-services/business-practice-business-administration

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• Practise empathy to understand customers' expectations • Understand and apply the principle of AGORA

Who should attend New hires who have no experience in service industry. BACK

Sales 101 This course introduces 9 sales skills, from planning to on boarding and service skills. Participants will learn about the sales cycle and the appropriate skills to apply in each cycle.

What you will learn • Understand the sales cycle • Acquire planning, calling, presenting, questioning, listening, overcoming challenges, negotiating, closing,

on boarding and service skills

Who should attend Sales representatives who want to improve their sales skill needed for their jobs. BACK

Creating Unforgettable Experiences Through Customer Service This course will equip participants with the fundamental knowledge and skills to practice of excellent service. It aims to deepen their understanding of service encounter, organizational customer service philosophies and culture, and its impacts on customer service cycle.

What you will learn • Define service encounter and its stakeholders. • Describe the role of operations in achieving service excellence. • Apply suggested work practices that lead to the delivery of excellent service. • Apply consistent & sustainable positive service experiences. • Identify customers’ perception points. • Describe excellent service mannerisms and professional appearance. • State the benefits of empowering service staff members. • Describe appropriate forms of language to win a customer. • Choose key customer touch point techniques that matter most to the internal & external customer. • Examine service standards

Who should attend Participants and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers. BACK

Customer Communication Skills to Drive Service Excellence This course will equip participants with the knowledge and skills to practice effective customer communications.

What you will learn • Identify various forms of customer communication channels. • Explain the importance of customer interactions. • Prescribe effective verbal and non-verbal customer contact skills. • Identify various forms of customer communication channels.


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Service Culture - Going Beyond Lip Service This course will equip participants with the knowledge and skills to build a client-focused service culture within their organizations.

What you will learn • Identify the organisation’s customers (internal & external) in the value chain. • Describe roles and responsibilities of a representative of a service team. • Explain the rationale for good service. • Explain the importance of continuous improvement of a strong service culture. • Prepare a customer service vision & philosophy model. • Identify contributing factors to customer dissatisfaction. • Identify suitable techniques and strategies for handling difficult customer situations. • Explain the concept of a service guarantee. • Explain elements of service recovery strategies. • Distinguish excellent service from good service. • Combine integrated and innovative techniques in service to improve business. • Propose ways to say “no” to customers in the right way.


The Secrets of Great Teamwork Like communication, teamwork is a soft skill that is in demand. In fact, it is closely linked to two of the top 10 skills of 2020 - people management and coordinating with others. Take this course to learn what teamwork really means, what makes a team effective, and how to become a more effective team player.

What you will learn • Define the concept of 'teams' • Identify the differences between groups and teams • Identify the characteristics of effective teams • Identify the barriers to effective teamwork • Describe the 5 dysfunctions of teamwork • Identify the 4 team player styles • Identify the 4 stages of team development • Apply team player styles during stages of team development

Who should attend Students and working professionals who are keen to learn about effective teamwork. BACK

Planning Power-Packed Oral Presentations This course will help participants to develop effective oral presentation communication skills that are essential in their working lives. It focuses on the skills required to plan and prepare effective and professional oral presentations.

What you will learn • Explain what an oral presentation is • Explain the types of oral presentations in the workplace • Identify the uses of oral presentations in the workplace • Identify the purposes, settings and audiences for presentations • Organise a presentation in an appropriate structure • Outline an oral presentation using appropriate language and structure

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Who should attend Participants who are interested to acquire the skills in planning and preparing effective oral presentations for workplace settings.




Delivering Power-Packed Oral Presentations This course will equip participants to deliver oral presentations in their workplaces and in business settings with poise and professionalism.

What you will learn • Use verbal and non-verbal language to present ideas • Use appropriate tone • Clarify points raised using visuals • Identify the purposes of questions posed by the audience in a presentation • Apply appropriate techniques to respond to questions tactfully and professionally

Who should attend Participants who are interested to acquire the skills to deliver effective oral presentations for workplace settings




7 Important Insights to Attract Customers Understanding your customers is a very important component of achieving marketing and business success. The ability to ask the right questions to understand the underlying human psychology, customs, attitudes and habits will be key to help a company design products and services that are competitively superior in meeting customer needs and can even influence buying behaviours.

What you will learn At the end of this course, participants will be able to appreciate the complex consumer psyche and how consumers consider products before a purchase. This course will also help business owners to develop more effective strategies that can better satisfy customers.

Who should attend Participants who are interested to know more about consumer psychology and business owners or marketers who would like a quick refresher about how to energize their brands for their customers. BACK



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Agile 360 This course is about implementing Agile across all functions to achieve Business Agility and injecting start-up mindset in any organisation.

This course will also introduce Scrum and Kanban, as well as how to apply them in projects

What you will learn • Explain the concepts of Agile, Scrum and Kanban. • Understand the techniques in Agile, Scrum and Kanban • Plan projects using Agile

Who should attend Leaders, entrepreneurs and executives who are looking for solutions to tackle the many challenges of the digital age like time to market, innovation and talent acquisition; Managers looking for efficient ways to run their teams; Anyone involved in designing, building or delivering products or services. BACK

Leading Self: Mastering Your Life This program introduces the fundamental principles of self-leadership, along with practical tools that participants can immediately apply to help them consistently and harmoniously express their authentic leadership essence regardless of the situation they find themselves in.

What you will learn • Adapt leadership approach to the VUCA world • Maintain balance in a rapidly changing world

Who should attend Leaders and management team who are new to leadership position. BACK

Winner's Work Attitude : Unravelling Your Best Potential This course helps participants to unravel their best potential to improve performance at the workplace by practicing the winner’s work attitude. Through interactive teaching and sharing of inspirational personal stories, learners will learn the importance of positive attitude, how to nurture and develop the right attitude daily and practice the discipline of the winner’s work attitude in their daily life.

What you will learn • Understand the importance of developing a winner’s work attitude • Explain the components that make up a winner’s work attitude • Apply the winners work attitude into daily life

Who should attend Individuals who are seeking to practice the winner’s work attitude and develop their best potential to improve performance at work, home and in their community. BACK

Last updated 04.05.2020

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ENHANCED TRAINING SUPPORT PACKAGE · The Enhanced Training Support Package (ETSP) is part of the Stabilisation and Support Package for sectors affected by COVID-19. Under the ETSP,