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Enhancing the Power of MOTOTRBO SL Radios.
TELDIO HOSPITALITY SOLUTION
TELDIO APPLICATIONS
Fiveapplications
running simultaneously
on one radio
VALUE-ADDED BENEFITS
Guest SatisfactionCustomer Service
Facilities ManagementOperational EfficiencyCost Savings
Employee and Guest SafetyWell-Equipped Mobile Worker
HOSPITALITY
Guest Satisfaction Facilities Management Employee and Guest Safety
GUEST SATISFACTION
Advanced Telephony Interconnect
Alarm Management & Notification
PBX Integration for Seamless Connectivity
Call supplier from radio
Front Desk Relaying Guest Request
Twin desk phone and radio
Call kitchen services
Guest dialing into radios for requests
Guest Satisfaction Facilities Management Employee and Guest Safety
GUEST SATISFACTION
Advanced Telephony Interconnect
Alarm Management & Notification
PBX Integration for Seamless Connectivity
“With the old way, it took 10 minutes to
reach house keeping. With
MOTOTRBO and RBX, the process is rolling within 30 seconds. A couple
of minutes can make all the difference to the guest waiting.”
[ [
—Steve McGuire, Director of engineering for the JW Marriott San Antonio
Guest Satisfaction Facilities Management Employee and Guest Safety
GUEST SATISFACTION
Decrease Response Times and Increase Reliability
Advanced Telephony Interconnect
Alarm Management & Notification
Customer Request
Task Notification
Service response
Ticket Tracking
Guest Satisfaction Facilities Management Employee and Guest Safety
GUEST SATISFACTION
Advanced Telephony Interconnect
Alarm Management & Notification
Streamline Communication for Rapid Customer Service
“This system gives me full assurance that when a
task needs to be completed, someone has taken responsibility and completed the job. My
team is more effective, can perform more tasks and I have peace of mind
that the job is getting done.”
[ [
— Susan Harper, Staff Supervisor Grand Hyatt Hotel
Guest Satisfaction Facilities Management Employee and Guest Safety
FACILITIES MANAGEMENT
Dispatch, Manage, Track and Notify
Fire
Door
Refrigeration
Alarm Management & Notification
Advanced Telephony Interconnect
Guest Satisfaction Facilities Management Employee and Guest Safety
FACILITIES MANAGEMENT
Alarm Management & Notification
What Does That Mean?
Immediately notify staff of new tasks on their mobile device
Intelligently allocate tasks based on work schedules, required competency and
location/proximity
Access reports of open, in progress and completed
tasks
1
2
3
Advanced Telephony Interconnect
Guest Satisfaction Facilities Management Employee and Guest Safety
FACILITIES MANAGEMENT
Efficient Inter-departmental CommunicationsAlarm
Management & Notification
Security Guard
Housekeeping
Maintenance
Advanced Telephony Interconnect
Phone to talkgroup conversationsEx: Hotel Staff Member notices a leak in room 534 and calls the maintenance talkgroup for immediate response
Radio to telephony connectivityEx: Maintenance placing a call to a supplier when fixing an asset
Guest Satisfaction Facilities Management Employee and Guest Safety
EMPLOYEE AND GUEST SAFETY
Enable Workers to Stay Connected
Advanced Telephony Interconnect
Alarm Management & Notification
Man Down Notifier
Centralized Lone Worker
Dial 911 directly
Notify of emergency
Connect to Security
Guest Satisfaction Facilities Management Employee and Guest Safety
EMPLOYEE AND GUEST SAFETY
Emergency Call Box Integration
Advanced Telephony Interconnect
Alarm Management & Notification
Man Down Notifier
Centralized Lone Worker
Guest Satisfaction Facilities Management Employee and Guest Safety
EMPLOYEE AND GUEST SAFETY
Advanced Telephony Interconnect
Alarm Management & Notification
Man Down Notifier
Centralized Lone Worker
Provide Emergency Call Buttons to Employees and Guests
Guest Satisfaction Facilities Management Employee and Guest Safety
Maintenance Crew
Security Guard
Green Keeper
EMPLOYEE AND GUEST SAFETY
Advanced Telephony Interconnect
Alarm Management & Notification
Man Down Notifier
Centralized Lone Worker
Ensure Lone Workers are Always Monitored
“Our green keeper broke his pelvis when his golf cark flipped. He was unable
to reach his radio and it took
several hours before he was located and
treated.”
[ [—Dylan Matthews,
CEO of Celtic Manor Resort
HOSPITALITY SOLUTION
Sample Hospitality Solution Architecture
HOSPITALITY BUNDLES
PBX Integration
Work Ticket Management Integration
Fire Alarm Integration
Other Alarms- Elevator Alarm Integration- Access Control Monitoring- Freezer Monitoring- HVAC Monitoring
Lone Worker Monitoring
Facilities Management Radio
HOSPITALITY BUNDLES
MaintenanceRadio
SecurityRadio
HousekeepingRadio
CASE STUDY
Increase employee and guest safety, decrease response times and save
$100K in annual cost savings
JW Marriott San Antonio Resort Texas, USA
Company Profile
Largest J.W. Marriott resort in Texas1000 rooms, 140,000sq. Ft. of convention hall space, 6 acre water park, 700 acre preserve and 36 hole TPC golf course
Problem JW Marriott Hill Country Resort wanted to ensure that its new flagship property exceeded high standards for guest satisfaction, all while lowering operational costs by eliminating cell phones
Solution 400 MOTOTRBO XPR6550 radios in Capacity Plus mode
Teldio’s RBX +Plus allows advanced radio to phone interconnect and empowers two-way radios with additional functionality
CASE STUDY
Enhance initial communication investment and gain significant
cost savings
Grand Hyatt Melbourne HotelMelbourne, Australia
Company Profile
The Grand Hyatt Hotel in Melbourne is 33 stories high, has 547 rooms, luxury five star suites, conference facilities and a health center. The hotel is supported by over 120 staff
Problem Hyatt’s Management team wanted to maximize its communication investment by automatically linking resource management and safety services to employee radios, pagers and mobile phones
Solution Alarm Control System (ACS) configured to interpret alarms from the Resource and Building Management systems using a single interface and automatically notify appropriate personnel
CONTACT US
Karen Kopel (US West Region)
613-271-5980 Ext [email protected]
Byron Martineau (US South East Region) 613-271-5980 Ext [email protected]
Byron Martineau (US South Central Region) 613-
271-5980 Ext [email protected]
Bob McCook (US Central/North East Region) 613-
271-5980 Ext [email protected]
Chris SistoCANADA
613-271-5980 Ext [email protected]