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ENSURE PROFILE | 2017
The Global Secure Alliance mission is to provide our clients with the finest life safety & security
services available in the marketplace today. We will deliver customised, professional solutions
across Europe and beyond - demonstrating responsiveness, diligence and professionalism -
through building on our core values of Excellence, Teamwork and Leadership.
Our Vision is to be our client’s first choice for Security Services - in partnership with all
commercial, financial, industrial, retail and governments, throughout the world.
Excellence, Teamwork and Leadership is the basis of our global corporate culture.
SOUTH AFRICAN
REPRESENTATIVE OF THE
GLOBAL SECURALLIANCE
OFFICIAL SECURITY PARTNER
TO THE PGA OF SOUTH AFRICA
Introducing the next generation in security solutions
Ensure Security Services is a Broad-Based Black Economically
Empowered security service provider established on the
foundation of three generations and nearly 50 years of
continuous service in the South African security sector.
Our unparalleled success has been built on an uncompromising
customer service culture, rigorous quality management systems
and our determination to innovate and remain on the leading
edge of security solutions.
Ensure has a unique approach, able to view security solutions
from both user and provider's perspectives.
Context
InnovativeBusinesses in South Africa face an ever increasing security risk in
a pressurized trading environment and therefore require dynamic
and innovative security solutions.
Customer needs call for careful and ongoing assessment. At
ENSURE we believe that tried and tested, proven security practices
complimented by new-age technologies will result in cost
effectiveness and best of type security solutions.
Our exposure to a broad range of security risks and solutions
across the wide spectrum of successfully serviced ENSURE
customers provides an extensive knowledge base which is utilized
in formulating client specific but innovative, tailor-made risk
management solutions.
“Proven security practices
complimented by new-age
technologies will result in
cost effectiveness and best
of type security solutions.”
"We challenge ourselvesto improve performance on
a day to day basis to create
long-term sustainability."
Values
Integrity
We can be consistently relied upon to practice high ethical and
professional standards in our service delivery
Expertise
We develop and demonstrate our expertise through our
innovative, leading edge approach to creating and delivering the
right security solution
Performance
We challenge ourselves to improve on a day to day basis to
create long-term sustainability.
Best People
We take care to employ the best quality people, develop their
competence through skills transfer programs, provide further
opportunities within the organization and inspire them to
perform in accordance with our company values.
Collaboration & Teamwork
We collaborate to ensure the success of ourselves, our staff
and our customers.
Customer FocusWe have close, open relationships with our
customers that generate trust to ensure the
mutual benefits of our organizations.
Why Ensure?
• We strive to provide a cost effective
security solution through the integration
of technology and manpower
• We strive to establish business
partnerships by exceeding expectations
• We take a proactive rather than reactive
approach
• We offer a service which at all times is
measurable through the implementation
of a mutually agreed service level
agreement
• We are a 100% South African company
- We know and understand our
environment
• Hands on Management and
dedicated supervisory support
infrastructure
• Pay strictly in accordance with
legislation and are 100% statutory
compliant.
• We endeavour to foster stability in
Management and staff
• Personalized Executive Director
involvement
• Next Generation Value Added
Services & Technologies
• B-BBEE and Industry Compliant
Our unique ability in being
able to view security
solutions from both the user
and providers perspective.
We strive to provide a cost
effective security solution
through the integration of
technology and manpower.
Ensure demands dedication from all levels of
management. We boast a stable, qualified and
highly experienced Executive and Management
Team which forms the back-bone of our
operation.
Available 24-hours a day, our Management
Team is committed to customer and employee
satisfaction.
Executive &
Management
Commitment
Service Offerings
Ensure Security offers the following services, performed by highly
competent st aff who have been specially trained in their fields and in
addition are aligned with best of type service providers where
necessary.
• Armed and Unarmed Guards
• Site Security Evaluations & Risk Analysis
• Local & Remote Access Control & Visitor Management Systems
• Gated Estate Security Solutions
• Urban Policing & Community Guarding Solutions
• Alarm Monitoring and Armed Response
• CCTV Surveillance & Remote Monitoring
• Security Investigations & Covert Operatives
• Industrial Unrest Protection
• Body Guards / CPOs & VIP Protection
• Cash Management Solutions & Special Event Services
• Asset Protection, Escorting & Tactical Support Services
• SMART Systems Integration, Building Management & SMART Metering Solutions
Selection &
Development of Our PeopleEnsure is committed to deploying security
personnel of the highest order, who's bearing,
demeanour and professional conduct will be a
credit to both ourselves and your organisation
in the realisation that they are often not only the
front line of your business, but also the key
ingredient in determining the safety and security
of your assets.
Extensive screening and verification processes
are used to establish the honesty and integrity
of every recruit appointed, including criminal
fingerprint screening and truth verification tests.
The record and progress of each officer is
diligently plotted throughout their full
employment cycle ensuring a continuous
high standard of service, which is
recognised and rewarded accordingly.
All officers experience on going customer-
specific and refresher training and are
encouraged and rewarded for participating
in industry standard self-study programmes
where every effort is made to accommodate
their operational commitments.
Monitored Guards
Roving, fully equipped Patrol Vehicles,
manned by armed supervisors and
constantly tracked in real-time in our
Command centre, are operational in sectors
covering sites under our protection . This
ensures rapid intervention and a high level
of surveillance of sites and off icers.
Included in each vehicle is an on board
camera system monitoring both the
interior and exterior of the vehicle and
which can provide invaluable visual
evidence when necessary
Our customers are assured a prompt
response to incidents ranging from - Not
on duty; leaving site; failing to patrol;
system inert; or emergency situations, and
that every deviation will be handled with
the skills resources and infrastructure to
manage and accurately account for it.
Each site guarded by Ensure is in direct
contact with our hi-tech Command Centre.
Guards are monitored from this centre by
means of a variety of guard monitoring
solutions .
An officer booking on and off duty is
communicated through biometric
recognition devices with corresponding
GPS site location so that any absence is
immediately flagged, located and rectified.
We offer internet based monitoring systems
that can track an officer's movements in
real-time during their tour of duty, alarm
when inert, geofence and lock the officer to
the site, instantly communicate a duress
status and offers two-way SMS, MMS and
voice communication between the of ficer
and the Command Centre.
All of these can be coupled to intelligent IP
CCTV camera systems which can remotely
view the officer and site, in real time, via
our national Central Monitoring Station
(CMS).
At Ensure, quality management is considered
an interdis- ciplinary function encompassing
all of the functions and activities within the
company. Responsibility for quality and
quality management activities are therefore
not only vested in the quality representatives
but is the responsibility of every person in
the Company.
To this end, Ensures business processes are
formatted and integrated into a
comprehensive system in line with this
standard. All business processes are
managed through-out the business cycle,
integrating customer retention
and customer relations management
processes, incident investigation
management and tracking processes, fleet
and financial management systems, resource
scheduling and resource productivity
systems.
The system is user friendly and creates a
platform for best practice development and
continuous improvement of service delivery.
Commitment to Quality
On-Going Execution& Quality AssurancePrograms
Our Quality Assurance program, systems
and in-house systems development
capabilities make certain the efficient
and seamless deployment of personnel.
This ensures that our clients' sites and posts
are at all times manned by scheduled,
trained and approved Security st aff .
their combined resources can create a secure
environment for their families and assets.
To this end, ENSURE SECURITY SERVICES
have mustered their considerable resources to
create a best of type security product to match
their security needs.
Many resourceful South Africans have
mitigated against this risk by choosing to live
in gated security estates, where like-minded
people collaborate in creating an environment
embracing aesthetically pleasing architectural
trends and building standards, orderly rules for
co-existence, serene settings often
incorporating state of the art facilities andinfrastructure, and most importantly where
Secure E-state Solutions
South Africa's turbulent social, political and
economic history has made for a pressurised
security environment unmatched in most of
the world, where customer needs require
careful and ongoing assessment. At ENSURE
we believe that tried and tested, proven
security practices, complimented with new
age technologies will result in cost effective,
best of type security solutions.
Our many years of exposure to a broad range
of security risks and solutions across the wide
spectrum
of successfully serviced customers has created a
deep knowledge base which is used to create
customer specific and innovative, tailor made, risk
management solutions.
In addition many years of collaboration and
teamwork has created a network for innovative and
intelligent support from experts and specialists in
their fields who number amongst the most
successful companies in our industry and who can
be called upon to assist in producing holistic world
class security solutions.
Tailor Made Security
Solutions
.
1. Dedicated SWAT
Emergency Unit
Tactically Trained and specialised
personal ready to handle any
situation or emergency.
2. Access Control & Visitor
Management Solutions
The most advanced access control systems on the
market – Ranging from visitor & vehicle
verification to remote controlled, app-based,
wireless access and reservations management.
3. Clean Energy Mobile
Patrollers
Boasting the first 4 privately
owned Segway SE-3 Patrollers in
Africa, we offer a variety of
dynamic “green” mobile solutions,
designed to handle all terrains.
4. Ensure CONNECT
Provides our clients with the functionality to
combine numerous applications and business
processes commonly found in the Security
Industry.
Ensure has the ability to offer customers
centralized, multi-dimensional information and
analytics in real-time via a unique client portal,
which results in reduced costs and an efficient and
focused service delivery.
Next Generation Value Added Products & Services
1 2
3 4
6. Mi-security Customizable App
Developed in-house, we offer customers
across different business sectors, a smart
phone app that aggregates a variety of
quality assurance and SMART security
solutions.
7. Specialist Surveillance Systems
Our cutting-edge national CMS gives the
capacity & ability to remote monitor and
manage specialist surveillance & technical
equipment, ranging from licence plate & facial
recognition cameras to remote, keyless
access control & visitor management systems
8. Real-time Personnel
Monitoring & KPI Management
Real -t ime moni toring of static and mobile
securi ty personnel. Our systems also
allow for the integration of customer
specif ic KPI reports as well site specif ic
standing orders job descript ions.
5 6 7
98
5. Remote Jamming Detectors
Fixed and mobile remote jamming detection
devices to combat this rising criminal trend.
9. ENSURE TECHNOLOGIES - SMART Monitoring Solutions
Our in-house team of NEXT GENERATION systems integration specialists have put ENSURE
TECHNOLOGIES at the forefront of smart systems management. With the ability to integrate services
ranging from water & power management to advanced access control and CCTV, into one single,
customizable user-friendly dashboard and across multiple trading environments – Ensure has become
the only Security Service Provider to offer this unique turnkey solution to South African users.
Spec Ops
The harsh reality of living in South
Africa today is that you or your loved
ones could at any time, be suddenly
confronted by threats ranging from
imminently life threatening to
potentially dangerous situations.
In such instances, HELP ME! puts at
your disposal a network of nationally
deployed, specialist intervention units
manned by highly trained operatives
and emergency medical responders
who are experienced and skilled in
the blunt edge of conflict resolution,
personal protection and asset
recovery.
Such interventions can be widely and
rapidly deployed and are always
underpinned by the mobilization of
localized, established emergency
service providers by your HELP ME!
Operator who will constantly monitor
your situation until you are extracted
from harm’s way.
HELP ME! Is the first of its kind personal security &
emergency response solution, designed to help you, no
matter what your need or where you are.
Powered by Ensure Technologies, HELP ME! Offers an
extensive private network of Security, Emergency &
Personal Assistance services backed by highly trained
& skilled providers who are able to locate and respond
to you & your loved ones throughout South Africa.
With the push of a button, your very own HELP ME!
Operator will be able to identify who and where you are,
as well as gain immediate access to your personal
information profile in the case of an emergency.
Your HELP ME! Operator is specially trained to assess
and manage your situation through its full cycle to a
satisfactory outcome. This is achieved by coordinating
and bringing to bare the appropriate response from a
comprehensive suite of tailor-made solutions delivered
to your exact GPS location and with your personal
safety as an overriding priority.
From tactical air and ground support to close protection
and roadside assistance, we’re here to HELP YOU!!!
Company Details
Gauteng – Ops Centre:31 Old Kilcullen Road
Bryanston
Sandton
2191
Western Cape – Ops Centre:50 Kloof Street
Gardens
Cape Town
8001
KwaZulu-Natal – National HQ & CMS:102 5th Avenue
Berea
Durban
4001
Co. Reg. No.: 2015/185722/07
B-BBEE Contributor: Level 2 – Value Added Supplier
PSIRA Reg. No.: 1597252
VAT No.: 1597252
T: +27 (0) 31 303 8556
F: +27 (0) 31 303 5861
W : ensuresecurity.co.za
Client Profile