Ensuring Effective Healthcare Services Paper_R2.pdf · Inventory Management Inventory Maintenance of Equipments, Instruments Calibrations, Stores Management etc., Investigations Interface

United Software Engineering Services Pvt Ltd., - All Rights Reserved

Ensuring

Effective

Healthcare

Services with

End to End solution for Healthcare Sector

USES Pvt Ltd., India


Contents Prologue ....................................................................................................................................................................................... 3

Government Initiatives in India .................................................................................................................................... 3

Driving Factors .................................................................................................................................................................... 3

‘USES’ initiative .......................................................................................................................................................................... 4

C@HMS – Introduction ..................................................................................................................................................... 5

Benefits ................................................................................................................................................................................... 5

C@HMS Functionalities .................................................................................................................................................... 6

Features .................................................................................................................................................................................. 6

Healthcare Sector ..................................................................................................................................................................... 7

Overview ................................................................................................................................................................................ 7

Market Size ............................................................................................................................................................................ 7

Trends and Investment Opportunities ...................................................................................................................... 8

Road Ahead ........................................................................................................................................................................... 9


PROLOGUE

Government Initiatives in India

The Government of India has decided to increase health expenditure to 2.5 per cent of gross domestic

product (GDP) by the end of the Twelfth Five Year Plan (2012-17), from the existing 1.4 per cent. Prime

Minister of India, Narendra Modi emphasized the need for increased outlay to health sector during the

Twelfth Five Year Plan.

Driving Factors

Increase in patients population, increasing lifestyle related health issues

Faster diagnosis leading to early treatment, awareness on Preventive Healthcare disorders

Affordable treatment costs

Thrust on Medical Tourism

Improving health insurance penetration

Increasing disposable income

Medical insurance and mandatory wellness checks by corporate houses

Government initiatives and focus on Public Private Partnership (PPP) models are some of the driving factors for the ‘ Healthcare Industry growth’.


‘USES’ initiative

In order to tap this huge available potential opportunities, USES initiated the process of developing a

SaS / PaS oriented solution to address and cater to the Healthcare Sector needs and requirements and

thus come out with CAHMS viz., Clinical Analytics and Hospital Management system Services

(C@HMS).

Objective :

To provide a common platform for the entire clinical fraternity to transact the health care services

Technology enabled solution that is Scalable, Interactive and compliance oriented

Create / Generate a Repository of Health records for Health / Disease Analytics and Research

Derive decision support ( DSS ) and Management Information System ( MIS )

USES offer ‘CAHMS’ as a Healthcare service enabler and partner with our clients for the successful implementation and business growth by extending our continuous support .

C@HMS Service Model to Clinical Fraternity / Healthcare Industry

C@HMS – provides ‘Anywhere connectivity to all stake holders’ and supports ‘Centralized and Distributed Healthcare Services Management’ across geographical locations.


C@HMS – Introduction

CAHMS™ is a comprehensive enterprise-wide solution that covers all aspects of operations and

management of healthcare services and entities. It is modular and flexible and the various modules are

seamlessly integrated with each other. CAHMS provides immediate access to clinical, administrative and

billing data required by the various entities for efficient functioning of the hospital. Patient registration,

scheduling patient visits and admissions are also streamlined by the proposed application. Requisitions

and results reporting for Laboratory, Radiology tests and dispensing of pharmacy and non-pharmacy

items using the CAHMS.

Elements of C@HMS

C@HMS is scalable and can cater to hospitals as small as 10 beds to 1000+ beds as well as individual

doctors and managing patient engagement with Labs, Radiology Scan centres and pharmacies .

The functionally Integrated and Analytics oriented C@HMS provides effective & efficient Hospital

Management solutions by being Proactive and comply with industry best practices.

Benefits

1. Improve the Efficiency & Effective Utilization of Resources

2. Consolidation and Functional Alignment

3. Maximize the Return on Investment

4. Adhere to the Industry best practices and Compliance


C@HMS Functionalities

Facilitates the following functions:

Core Modules Ancillary Modules

Front Office Patient/Doctor/Service Provider Registration,

Appointments and Scheduling

OPD Patient Visits, Diagnosis, Prescription, Tracking of

Investigations and Medications

In-Patient Admissions, IPD and Treatment, Discharge Summary,

Follow Ups and Services Tracking etc.,

Inventory Management Inventory Maintenance of Equipments, Instruments

Calibrations, Stores Management etc.,

Investigations Interface Interface to X-Ray, Pathology, Laboratory, MRI

Scanning etc.,

Analytics Clinical Analytics, Patient Health Records History

MIS , DSS Query, MIS and Regulatory Reports

User Management User provisioning and access Controls

Executive Dash Board (EDB) Bird’s view of functional performance statistics

Safety and Security Secured Access Management, Compliance

Requirements, SOP definitions for Training

Administration Masters data management

SOP – Standard Operating Procedures

Packages Bundling of Services offered

Billing and Accounting Interface Module

Operations Theatre Management and Scheduling,

Ward-Bed Management

Integration to Third Party Solutions (Customization)

Features

Comprehensive enterprise wide solution

User Friendly

Modular

Online Help Facility

Onsite Training & Maintenance

Executive Dash Board (EDB) - for Management to view and monitor all functional MIS

Web Enabled*

Barcode / Smart Card Support*

Fully Integrated (HMIS, LIMS, Pharmacy, Inventory, HR ...)*

* Enterprise Edition only


HEALTHCARE SECTOR

Overview

Healthcare industry with total revenues of approx US$ 2.8 Trillion is potentially the world's largest

industry. Globally, the healthcare information technology market is estimated to be $53.8 billion by

2014. The market is expected to grow because of the tremendous demand for general applications

which includes electronic medical records, electronic health records, computerized physician order entry

system and non clinical systems. The main driving element for global healthcare information technology

market is the changing government regulations and government initiatives to bring down the healthcare

costs.

In India as well, Healthcare has emerged as one of the largest service sectors growing at a compound

annual growth rate (CAGR) of 20 per cent year-on-year (y-o-y), constituting 5% of GDP and offering

employment to around 4 million people.

The industry is expected to reach US$ 100 billion by 2015 and aims to touch US$ 280 billion by 2020, on

back of increasing demand for specialized and quality healthcare facilities. The sector has experienced a

remarkable growth driven by a number of factors such as increase in the average life expectancy and

average income levels, rising awareness for health insurance, growing lifestyle related health issues,

cheaper costs for treatment, thrust in medical tourism, government initiatives and focus on Public

Private Partnership (PPP) models.

The healthcare industry forms the backbone of any nation's well being and can be broadly divided into

five segments namely - Hospitals (generate 71 per cent revenue), Pharmaceutical (generate 13 per cent

revenue), Diagnostics (generate 9 per cent revenue), Medical Equipment and Supplies (generate 4 per

cent revenue) and Medical Insurance (generate 3 per cent revenue).

As the demand for healthcare services globally is increasing, delivering affordable healthcare software

and services to world's billion-plus population itself presents enormous challenges and signifies

enormous opportunities for the medical community and other service providers.

Further, the Planning Commission has allotted US$ 83 billion under the 12thth Five Year Plan for healthcare spending; this is about US$ 60 billion more as compared to the 11th Plan. As a result, the share of healthcare in total plan allocation is set to rise to 2.5 per cent of GDP in the 12th Plan from 0.9 per cent in the 11th Plan.

Market Size

The hospital services market, which represents one of the most important segments of the Indian

healthcare industry, is expected to be worth US$ 81.2 billion by 2016.

Further, the healthcare segment offers an attractive growth opportunity for the information technology

(IT) and business processing outsourcing (BPO) industry. The market for outsourced services to

healthcare payers is expected to increase from US$ 9 billion in 2011 to US$ 15 billion in 2016, according

to research firm NelsonHall.


In addition, the Indian pharmaceutical market is also expected to grow at a compound annual growth

rate (CAGR) of 15.3 per cent during 2011-12 to 2013-14, as per Barclays Capital Equity Research report

on India Healthcare & Pharmaceuticals.

Trends and Investment Opportunities

The healthcare and life sciences sector has received the maximum investment from private equity (PE)

and venture capital (VC) players, attracting more than US$ 1.2 Billion across many deals in the last two

years.

The hospital and diagnostic centre in India has attracted foreign direct investment (FDI) worth US$ 1.48

billion, while drugs & pharmaceutical and medical & surgical appliances industry registered FDI worth

US$ 9.78 billion and US$ 571.91 million, respectively during the last decade, according to data provided

by Department of Industrial Policy and Promotion (DIPP).

The private sector has emerged as a vibrant force in India's healthcare industry, lending it both national

and international repute.

Some of the major investments in the sector include:

Electronic medical record (EMR) services have a high growth potential at an estimated CAGR of 13.5 per

cent from 2009 to 2016, as per the report, "Healthcare Information Technology Market in India"

released by Frost & Sullivan. With many new private hospitals opening in the next few years, investment

in EMR is expected to become a necessity for these hospitals.

The advances in medical science and bio-medical engineering on one hand and telecommunication and

information technology on the other are offering wide opportunities for improved healthcare in India.

The high rural population and moderate per capita income results in increased demand for telemedicine

in India.


Road Ahead

"There is a huge opportunity here for any country, including India, to maximize the use of diagnostics within the healthcare environment. We have got very good high-end labs, which are equivalent to any country around the world," said Mr Lance Little, Chairman and Managing Director, Roche Diagnostics India and South Asia.

In addition, there is substantial demand for high-quality and specialty healthcare IT services in tier-II and tier-III cities. All these factors are creating huge demand for healthcare IT services in the country.

References: Media Reports, Union Budget, Department of Industrial Policy and Promotion (DIPP), Consolidated FDI

Policy, DIPP

Contact us at:

USES Pvt Ltd., A-210 Punit Industrial Premises Thane-Belapur Road, Turbhe Navi Mumbai – 400705, India

Email: [email protected] [email protected]

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Documents

Ensuring Effective Healthcare Services Paper_R2.pdf · Inventory Management Inventory Maintenance of Equipments, Instruments Calibrations, Stores Management etc., Investigations Interface