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8/9/2019 Enterprise 20 Presentation
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Enterprise 2.0How to accelerate your business performance with
enterprise 2.0 approaches and technology
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Pricing for SIIA Members: FreePricing for Non-Members: $999
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We encourage all SIIA Software Division members and non-membercompanies to participate and take advantage of this excellent
opportunity.
SIIA & OPEXEngines2010 Financial Benchmarking Survey
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Rescheduled: April 5th, 2010SIIA & INPUT Members: $495Non-Members:
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www.AllAboutTheCloud.net
SIIA OnDemand & OpSource SaaS Summit have joined forces to bring
you
All About The Cloud
May 10-12, 2010
The Westin St. Francis, San Francisco, CA
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AcceleratingBusinessPerformancewith SocialandEnterprise2.0technologies
5
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Introduction
SameerPatel&OliverMarks,
Foundingpartnersat
Astrategyandexecutionconsultingfirm
thathelps
leading
organizations
accelerate
business
performance
byimprovingcollaborationandrelationshipsbetweenemployees,partnersandcustomers.6
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StrategyandExecution
Consulting
Firm Focus:Helping
organizations
acceleratebusiness
performancewith
strategicusesofsocial
andcollaborative
technologies
Employee&Workplace
Performance ProcessPerformance
Sales
Marketing
PartnerRelationships
CustomerEngagement
Introduction
AboutAbout WhatWeDoWhatWeDo
TeamExperience:SunMicrosystems,Cisco,McKesson,SonyPlayStation,
Sabre,
KPMG,
amongst
others
7www.sovosgroup.com
(650)6915940
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Enterprise2.0 whatisit? Governanceand
Measurementof
Enterprise2.0
ValueInhibitors
SettingUpforPerformance
Acceleration
PerformanceOutcomes
Q&A
ENTERPRISE2.0 Whereisthe
business
value
for
you?
9www.sovosgroup.com
(650)6915940
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Broadband
and
mobile
has
transformedconsumerinteraction. Transactional
Enterprise
IT
&
Unified
Communicationsremains
foundational,
but
agile
knowledgeworkercollaboration
requires
new
thinking.
12www.sovosgroup.com
(650)6915940
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Enterprise2.0
bringsthebestofmodernconsumerbrowserbasedwebusabilityinto
thebusiness
world
andwithitgreatlyincreasedinformationaccessfor
knowledge
workers
ENTERPRISE2.0 Whatisit?
13www.sovosgroup.com
(650)6915940
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ClosedEnvironments:1to1emaildiscussionthreads
Document,postalparadigmand
phonedriven
culture
Soloinformationsearchandfind
mentality AsynchronousIntranetsand
Extranets
Data
and
Conversations
are
separate
Open,CollaborativeEnvironments:Browserbasedgroupcollaboration
andrealtimecommunication
Sharingandversionawarenessofcocreated
information
Taggingandinformation
organization
by
contextEngagementandConversations
Data
and
Conversations
converge
aroundbusinessactivity
14www.sovosgroup.com
(650)6915940
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Customer
Centricity
Customer
Centricity
ENTERPRISE2.0 Whatisit?
Performanceaccelerationthroughstrategicuseofsocialandcollaborationapproachesinthecontextofclearobjectives.
Customer
CentricityOperational
Efficiency
Innovation
Drive
Revenue
LowerCost
ReduceRisk
15
BusinessValueofEnterprise2.0
15www.sovosgroup.com
(650)6915940
i l f
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Improvingspecific
outcomes
by
includingcustomers,employees,
distributionpartners
and
suppliers
asappropriate.
ENTERPRISE2.0 Whatisit?BusinessValueofEnterprise2.0
16www.sovosgroup.com
(650)6915940
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17
Discretebusiness
activitycan
be
unnecessarilyfencedin
andlimitedbyERP/
SCM/CRMand
Intranet/
Extranetdesign.
www.sovosgroup.com 17www.sovosgroup.com
(650)6915940
B i V l f
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Heightenedrisks
and
costs
of
building,marketingandsellingproducts
Ineffectiveengagementmodelstosellwhatcustomerswantto
buy
ENTERPRISE2.0 Whatisit?
Bymovingfromclosed,linearprocesses
TodaysProcessCentricDesignBusinessValueofEnterprise2.0
18
B i V l f
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SocialComputing
concepts
and
technologiesaccelerateperformancebyplacingpeopleatthenucleusandintheflow
of
businessactivity.
toasocial,collaborativedesign.
TheHighPerformanceDesign
www.sovosgroup.com
BusinessValueofEnterprise2.0
19
B i V l f
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inthecontextofbusinessactivity.
BusinessValueofEnterprise2.0
20www.sovosgroup.com
(650)6915940
Business Value of
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improvebusinessoutcomesby
complimentingtraditional,
structured
output
withrichersocialandcollaborativeinput.
Process Social+
BusinessValueofEnterprise2.0
21
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Butitalsomeansobjectivelyidentifyingwhere
structuredprocesses
can
in
fact
be
enhanced
or
redesignedwithsocialandcollaborativeconstructs.
Process Social
22
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Andwhere
it
cant.
Process
Social
23www.sovosgroup.com
(650)6915940
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GovernanceandMeasurementof
Enterprise2.0 Enterprise2.0 whatisit?
GovernanceandMeasurementofEnterprise2.0
ValueInhibitors
SettingUpforPerformance
Acceleration PerformanceOutcomes
Q&A
24www.sovosgroup.com
(650)6915940
Governance and
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EnterpriseIT&Unified
Communicationsgovernanceand
compliance typically
tracksStructured
Data.
Unstructureddataisadifferentanimal
whichrequires
security
policythought.
GovernanceandMeasurementofEnterprise2.0
25www.sovosgroup.com
(650)6915940
Governance and
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measuring
progressandthe
valueof
contributors
flowof
work
GovernanceandMeasurementofEnterprise2.0
26www.sovosgroup.com
(650)6915940
Governance and
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www.sovosgroup.com
RealWorldExamplesGovernanceandMeasurementofEnterprise2.0
27
Governance and
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www.sovosgroup.com
RealWorldExamples
Driving
Revenue
GovernanceandMeasurementofEnterprise2.0
28
Governance and
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www.sovosgroup.com
RealWorldExamples
Driving
Revenue
Reducing
Cost
Go e a cea dMeasurementofEnterprise2.0
29
Governance and
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www.sovosgroup.com
RealWorldExamples
Driving
Revenue
Reducing
Cost
Lowering
Risk
MeasurementofEnterprise2.0
30
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BusinessValueInhibitors:
WatchoutfortheseRedHerrings
Enterprise2.0 whatis
it?
Governanceand
Measurementof
Enterprise2.0
ValueInhibitors SettingUpfor
Performance
Acceleration
PerformanceOutcomes
Q&A
31www.sovosgroup.com
(650)6915940
Business Value Inhibitors
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Framing
tools
as
magic
solutions
WHATWONTDELIVERSUSTAINABLEADVANTAGEBusinessValueInhibitors
32www.sovosgroup.com
(650)6915940
Business Value Inhibitors
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ConsideringSocial
orCollaboration
conceptsand
ideas
aStrategy
BusinessValueInhibitors
33www.sovosgroup.com
(650)6915940
Business Value Inhibitors
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ConsideringCollaborationorSocial
asan
Outcome.
BusinessValueInhibitors
34www.sovosgroup.com
(650)6915940
Business Value Inhibitors
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Onesizefits
all
designframeworks
BusinessValueInhibitors
35www.sovosgroup.com
(650)6915940
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Enterprise2.0 whatisit?
Governanceand
Measurement
of
Enterprise2.0
ValueInhibitors
SettingUpforPerformanceAcceleration
PerformanceOutcomes
Q&A
SETTINGUPFOR
PERFORMANCE
ACCELERATION
36www.sovosgroup.com
(650)6915940
Identifying Performance
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FocusonDiscretePerformance
Objectives
IdentifyingPerformanceAccelerationValue:
37www.sovosgroup.com
(650)6915940
Identifying Performance
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Identitywherecollaborationand
socialconceptscanmovetheneedle
IdentifyingPerformanceAccelerationValue:
38www.sovosgroup.com
(650)6915940
Identifying Performance
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Designfor
participation
early
and
youllhaveadoptionlater
IdentifyingPerformanceAccelerationValue:
39www.sovosgroup.com
(650)6915940
Identifying Performance
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Accountfor
change
management,support&user
guidance
www.sovosgroup.com
IdentifyingPerformanceAccelerationValue:
40www.sovosgroup.com
(650)6915940
Identifying Performance
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TypicalChronologicalPathtoRoadmapandLaunch
DesigningtheExecutivePitch
ExecutionPlanningGettingExecutivesonBoard
Launch
Developand
Deploy
The
Big
Idea
www.sovosgroup.com
IdentifyingPerformanceAccelerationValue:
41www.sovosgroup.com
(650)6915940
Identifying Performance
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Showeachuserbenefitsofusingtacticsandtools
www.sovosgroup.com
IdentifyingPerformanceAccelerationValue:
42www.sovosgroup.com
(650)6915940
Identifying Performance
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Beabletoidentifywheretoreplace
andwheretoaugmentbasedonthe
rightexecutionpathforyour
enterprise
IdentifyingPerformanceAccelerationValue:
43www.sovosgroup.com
(650)6915940
Identifying Performance
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Bereadytoarticulatetheeffort,andswitchingcost
www.sovosgroup.com
IdentifyingPerformanceAccelerationValue:
44www.sovosgroup.com
(650)6915940
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Enterprise2.0 whatisit?
Governanceand
Measurementof
Enterprise2.0
ValueInhibitors
SettingUpforPerformance
Acceleration
PerformanceOutcomes Q&A
ClosingThoughts
45www.sovosgroup.com
(650)6915940
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Enterprise2.0 whatisit?
Whatitsnot
Setting
Up
for
Performance
Acceleration
PerformanceOutcomes
Q&A
Thanks Q&A
Contact:
Email:[email protected]
Web:
http://www.sovosgroup.com
Oliver
MarksE:[email protected]
Twitter:@olivermarks
Sameer
PatelE:[email protected]
Twitter:@sameerpatel
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]