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Enterprise Content Management At USG
Midwest EMC2 Documentum Users Group2.28.2008
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About USG
United States Gypsum Company
Founded in 1902, Headquartered in Chicago, IL
46 Plants throughout US, Canada & Mexico
One of the Top 25 Places to Work in Chicago (Chicago Magazine)
Leader in Building Materials Industry
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About USG
Popular USG brands SHEETROCK® DUROCK® FIBEROCK® USG CEILINGS™
Accounted for apx. 30% (9B Sq. Ft) of all wallboard sales in US in 2007.
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ECM at USG
Enterprise Content Management (ECM) is a strategy that enables business users to control and manage content and data at the enterprise level.
Centralized Storage and Control Security and Audit Lifecycle and Workflow Management Content Discovery Event Messaging Content Renditions
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ECM Applications Portfolio
Web Content
DocumentsDigital Assets
USG Corporate websitehttp://www.usg.com
Product brand digital assets http://brandsite.usg.com
Literature centerhttp://litcenter.usg.com
Sales and marketing resourceshttp://samrc.usg.com
Bulletins management systemhttp://bmsweb.usg.com
Sharing content and data across multiple user group audience
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ECM Projects Timeline
2003 2004 2005 2006 2007 2008Year
ECM Applications Product Content Management Bulletins
Management
Sales & Marketing Resources
Digital Assets
usg.com
bmsweb.usg.com
litcenter.usg.com
samrc.usg.com
brandsite.usg.com Web sites build on the top of ECM system content
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ECM Growth at USG
For the last 4 years with ECM in house we have: Managed content increase from
less than 4000 to more than 44000 objects
Increased ECM user base Enabled better business
collaboration Establish a good record of
successful ECM applications implementation
383311137
28999
44523
0
10000
20000
30000
40000
50000
Number of content objects
2004 2005 2006 2007
Year
USG ECM Content Growth
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Technology in use
Content server Web Applications
Web Publisher Digital Assets Manager Documentum Administrator
Content Transformation Services Site Caching and Site
Deployment Services
EMC2 Documentum Platform Implementation at USG
Web Publisher
Content Server
SCS SDS
Content Transformation
Services
Digital Assets Manager
Administrator
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Challenges
Technology Upgrade process and procedure Highly distributed system Content replication across separate docbases Multi layer CTS application suite
Business Scope control – frequently the users ask for more that they actually end
up using User training - from concept to process
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Our success
Entirely redesigned USG.com Web content creation and management by the business owner Reusable content Improved consistency in content
Implemented Bulletin Management System Centralized repository Business process automation Document security
Implemented number of surrounding ECM applications USG Literature Center USG Sales and Marketing Resource Center USG Brand Site
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Questions
Thank you, and welcome to USG!
Contact info: Pavlin PanayotovInformation Technology LeadUSG [email protected]
