For more information, contact: John L’Abate, Crawford & Company jwlaba@us.crawco.com

Ned Maniscalco, Enterprise Rent-A-Car ned.maniscalco@ehi.com

FOR IMMEDIATE RELEASE Enterprise Rent-A-Car, Crawford Educational Services Offer Online Rental

Reimbursement CE Course to Insurance Professionals Study shows coverage drives policyholder satisfaction and retention

ATLANTA and ST. LOUIS, (June 5, 2013) – Enterprise Rent-A-Car has partnered with Crawford Educational Services to present a premium online continuing education (CE) program for rental reimbursement coverage. The course was developed to provide insurance professionals with a thorough understanding of how personal and business auto policies—and their related forms and endorsements—provide rental reimbursement coverage to policyholders after an insured motor vehicle sustains a physical damage loss. The course also includes related interactive games to help reinforce the learning experience. “We are pleased to join with Enterprise, the leader in the replacement rental market, to build awareness and advance knowledge of rental reimbursement among insurance adjusters and agents,” said Douglas Dell, senior vice president of Crawford Educational Services. “The more insurance professionals learn about rental reimbursement coverage, the better able they will be to communicate its benefits to consumers and serve their customers.” The correlation between rental reimbursement insurance and the impact on an insured’s satisfaction and retention level after a claim has increased in significance, according to a 2012 study commissioned by Enterprise Rent-A-Car and conducted by J.D. Power and Associates. The study found that an insurance carrier’s satisfaction and retention levels increased significantly if a rental car was fully covered at the time of a claim. In contrast, claimants without coverage who fully paid for the rental car and spent more than $200 were four times as likely to defect from their insurer as those whose rentals were fully covered.

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