Enterprise Resource Planning, Implementation & Description

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Chapter 1: Introduction & Problem Statement

Rocket Sales Corp. is an existence since 1995. Rocket Sales deals in sports goods

with focus on outdoor sports. They specialize in all types of sports equipments

related to the games of cricket, hockey, tennis, soccer etc. Rocket Sales has partnered

with international Sports goods companies such as Atlas Corporation in the US and

Metro Corporation in UK. The business model of Rocket Sales is mainly based up on

the fact that they buy the designs from internationally popular sports goods designers

and get their manufacturing done mostly in India and in some countries of Latin

America. Rocket Sales Corp. has 2000 employees all around including all its branch

& head offices. As of today they have 10 offices; of these 7 are in large cities of India

1 in US, 1 in UK and 1 in Latin America. The head office of Rocket Sales Corp is at

Delhi which also houses the main processing centers of various business functions

including finance, HR, Marketing, Manufacturing, Sales etc. by the year 2000 Rocket

Sales Corp. had got installed appropriate Information System Software for almost

every business function. Since the year 2005 the company has grown almost at an

annual rate of 30% - 40%. This rapid growth has put lot of stress on it's information

processing capabilities by the year 2008 using the help of a management consulting

firm the company got a complete review of its information systems. The review

revealed to the management of Rocket Sales that the fundamental problem with

company's information processing is the absence of integration of various information

systems. This had slowed down the decision-making processes at various levels in the

corporation and therefore they were not able to realize the complete advantages of the

computerization of processes in the company. The management consultants in their

report had recommended that Rocket Sales Corp. must consider either developing or


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outright buying from the market ERP software. They had clearly stated in their report

that only a suitable ERP Package would help integrate all the information systems in

the company and such integration would speed up decision making at various level in

the company.


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Chapter 2: Project Requirements

Rocket Sales Corp. accepted the recommendation of the management consultant and

decided to launch a project for ERP software implementation in the organization.

Towards the same they developed a project plan, which is as follows:

Formulate a project team consisting of Project Manager, a functional expert

from each business function, a system analyst, a business analyst and quality

assurance expert and information security expert. The Information Systems

Manager was declared as the Project Manager

Requirements gathering from various departments.

Project team to study 5 suitable ERP Packages from the market & evaluate

them and shortlist 2 packages for further evaluation. Finally select 1 ERP

package, which would satisfy most of the requirements for the company.

Formulate a proper contract and purchase the ERP Product.

Formulate an implementation team as a part of the project team.

Formulate and evaluation team to receive and analyze feedback information

and report to the management at the end of first year of the implementation of

the package.


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Chapter 3: Existing ERP Products Review

ERP:

ERP (Enterprise Resource Planning) are that system software, which integrate the

internal & external information for managing the organization across all the

departments and vendors. ERP automates many of the process for all the

departments, which increases efficiency and leads to a higher productivity for the

organization with time saving as well.

ERPs can run on various computer hardware, software & networks it also have

Database repository to control the information across the platforms, departments &

vendors for the company or organization.

List of ERPs available in market today:

There are a lot ERPs available in market today even though some of them are really

trending up with all the corporates

A1.iO

Adaxa Suite

Adempiere

Compiere

Dolibarr

ERP5

ERPNEXT

Fedena

FrontAccounting

GNU Enterprise


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HeliumV

JFire

Kuali Foundation

LedgerSMB

OFBiz

Openbravo

OpenERP

Phreedom

Postbooks

SAP

Microsoft Dynamics AX

Oracle Financial

SQL-Ledger

Tryton

WebERP

But when it comes to my recommendation of selecting an ERP, which will give a high

variety of features, functions, operations, scalability & most important increase

efficiency to give higher productivity for the organization. These

ERP Features & Functions:

Microsoft Dynamics AX:

Microsoft Dynamics AX is one ofMicrosoft's enterprise resource

planningsoftwareproducts. It is part of the Microsoft Dynamicsfamily.

Microsoft Dynamics AX was originally developed as collaboration

between IBM and Damgaard as IBM Axapta. Axapta was initially released in March,
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1998 in the Danish andU.S. markets. IBM returned all rights in the product to

Damgaard shortly after the release of Version 1.5. Before Damgaard was merged with

Navision Software A/S in 2000. The combined company, initially Navision

Damgaard, later Navision A/S, was acquired by Microsoft in July 2002.

In September, 2011, Microsoft announced the release of new version AX 2012.

[5] Today, it is available and supported in 25 countries and 23 languages.

Development Centers

MDCC or Microsoft Development Center Copenhagen was once the primary

development center for Dynamics AX. MDCC is located inVedbaekand also

houses Microsoft Dynamics NAV and several other Microsoft Dynamics family

products. MDCC employs about 900 people of around 40 different nationalities.

In addition to MDCC, AX development is now performed in two additional sites

inBellevue, Washington andFargo, North Dakota.

Versions

The early versions (from 1.0 to 3.0) were called Axapta, while the later versions (from

3.0 SP6 to AX 2009) are called Dynamics AX

Damgaard

Development of Axapta began in 1983 at Danish company Damgaard Data A/S. The

software was mainly targeted at the European market, though the North American

market grew rapidly following the release of Axapta 2.1 in 2000.

Version Date Description
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Axapta

1.0

Mar

1998

The first version of Axapta was released in the US and in Denmark in

March 1998 by Danish company Damgaard A/S. It supported

bothMicrosoft SQL Server and Oracledatabase servers. Notable

features were financial, trade, inventory management, logistics and

production.

Axapta

1.5

Nov

1998

The second major version of Axapta was released in Norway, Sweden,

Germany, UK, Netherlands, Austria,Switzerland, Belgium,Spain and

the European Union in November 1998.

Axapta

2.0

Jul

1999

The third major version of Axapta was released to customers in July

1999. Notable new features were the Project Accounting module,

Warehouse Management (WMS), External OLAP, Option Pack

concept, ActiveX support, COM-connector and an early release of the

Axapta Object Server which allowed offloading of some operations

from the clients onto a separate server.

Axapta

2.1

Jan

2000

This release stemmed from market demands from Germany, Austria,

Switzerland and Spain. It was the fourth major version of Axapta and

was released in January 2000. The most notable new feature was the

addition of a Web tool called the Customer Self-Service (CSS) which

is the precursor to today's Enterprise Portal. With Axapta 2.1 SP3

(Service Pack 3), the AOS (Axapta Object Server) was introduced

making Axapta the first fully three-tier ERP-system in the market.
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Navision-Damgaard

Following the merger of the two Danish companies Navision and Damgaard, Axapta

was to be known as Navision Damgaard Axapta for versions 2.5 and 3.0 (up until 3.0

SP5).


Axapta 2.5 Dec

2000

As the fifth major release, Axapta 2.5 brought with it a complete

web applications development environment, the Project module,

Banking and OLAP. It was released first to Denmark, Austria and

United kingdom in December 2000.

Axapta 2.5

Market

Pack

Oct

2001

This market pack was released for Axapta 2.5 in October 2001 in

France and Italy. This new application layer contained

theCustomer Relationship Management module (CRM or

Marketing Automation), Commerce Gateway and Product Builder

(both Client-side and CSS-side (Web)).

Microsoft acquired Navision Damgaard during the summer of 2002. Navision

Damgaard Axapta was first renamed to Microsoft Business Solutions Axapta, then to

Microsoft Dynamics AX for versions 3.0 SP6, 4.0 and 2009.

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Axapta 3.0 Oct

2002

The sixth major Axapta release brought with it the Microsoft

Axapta Enterprise Portal, new intercompany collaboration

functionality, actualized and rebuilt user security and system

configuration, expanded geographical reach (more countries),

demand planning and enhanced partner productivity tools.

Dynamics

AX 4.0

Mar

2006

The seventh major Axapta release brought with it an updated look

and feel. As the first version that Microsoft was involved in from

the beginning it attempted to integrate better with existing

Microsoft technologies. For example, the AOS became a true

Windows service, a.NET business connector was provided, CLR

interoperability was introduced andXML data exchanges were

supported through a set of code classes (Application Integration

Framework), full Unicode support was introduced[8] and a new

Service Management module.

Dynamics

AX 2009

Jun

2008

Originally named AX 4.1, later renamed to AX 5.0 (and finally

AX 2009), the eighth major release of Axapta brought more

improvements to the UI. It added role-based concepts to the

Enterprise Portal and Windows clients, support for time zones

(UTC), a new Site inventory dimension, and Enterprise Portal

development throughVisual Studio projects.[9]

Dynamics

AX 2012

Aug

2011

Known as AX 6 during development, AX 2012 was released in

August 2011. It included improvements to the user interface,
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general application and developer enhancements, and added

industry-specific solutions for Process

Manufacturing,Professional Services, and Public

Sector organizations. The release also included support

for SharePoint 2010, Visual Studio 2010 and SQL Server 2008

R2.

Dynamics

AX 2012

Feature Pack

Feb

2012

Released soon after AX 2012, the feature pack added

aRetailsolution in addition to the previously released industry-

specific solutions.

Dynamics

AX 2012 R2

Q4

2012

Announced at the Convergence 2012 conference, AX 2012 R2 is

due to ship in late 2012 and is expected to include enhanced

support for Microsoft SQL Server 2012 as well as support for

additional languages and markets.

Features (modules)

Microsoft Dynamics AX contains 19 core modules:

Traditional core (since Axapta 2.5)

General Ledger, composed of ledger, sales tax, currency and fixed assets

features

Bank Management, where cash is received and paid out

Customer Relationship Management (CRM), where Business Relations

(customers, vendors, and leads) are contacted and maintained
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Accounts Receivable, where orders are entered, shipped and invoiced

Accounts Payable, where purchase orders are issued and goods received into

inventory

Inventory Management, where Inventory is valued and managed[11]

Master Planning, where purchase and production planning takes place

Production, where bill of materials is defined and manufacturing is tracked

Product Builder, where product models are created and maintained

Human Resources, where employee information is kept

Project Accounting, where projects are created and tracked primarily from an

accounting perspective

Basic, where data configuration is performed

Administration Module, where system configuration is performed

Extended core

The following modules are part of the core of AX 2009 (AX 5.0) and available on a

per-license basis in AX 4.0:

Shop Floor Control

Cost Accounting

Balanced Scorecards

Service Management

Expense Management

Payroll Management[12]

Environmental Management[13]
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External components

Several external components are also available:

Enterprise Portal for Dynamics AX (built on SharePoint Services)

Microsoft SQL Reporting Services integration

Microsoft SQL Analysis services (KPIs)

Project Server Integration

Workflow

Application Integration Framework (Web services + BizTalk adapter)

A .Net Business Connector for third-party software (A COM adapter is also

available)

Microsoft Dynamics Mobile 1.5 development tools

Architecture:

The Microsoft Dynamics AX software is composed of four major components:

The Database Server, a database that stores the Microsoft Dynamics AX data

The File Server, a folder containing the Microsoft Dynamics AX application

files (in AX2012 application files are stored in the database)

The Application Object Server(s) (AOS), aservice that controls all aspects of

Microsoft Dynamics AX's operation

The Client(s), the actual user interface into Microsoft Dynamics AX

Custom AX development and modification is done with its own IDE, MorphX, which

resides in the same client application that a normal day-to-day user would access, thus

allowing development to take place on any instance of the client. Since the Dynamics
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AX 2012 version, development can also be performed in Microsoft Visual Studio

2010 through a Visual Studio plugin.

MorphX is an integrated development environmentin Microsoft Dynamics AX that

allows developers to graphically design data types,

base enumerations, tables, queries,forms,menus and reports. In addition to design of

application objects, it also allows access to any application code by launching the X+

+ code editor.

Because MorphX uses referencing to link objects together, changes in, for example,

data types of fieldnames will automatically be reflected in all places where they are

used (such as forms or reports). Furthermore, changes made through MorphX will be

reflected in the application immediately after compilation.

Microsoft Dynamics AX also offers support for version control systems (VCS)

integrated with the IDE, allowing collaboration in development. There is also a tool

for reverse-engineering table structures and class structures to Visio. The actual

implementation limits the practical use of both these features.

X++ itself is the programming language behind MorphX, and belongs to the curly

brackets and.-operator class of programming languages (like C# or Java). It is

anobject-oriented, class-based, single dispatch language. X++ is a derivative ofC+

+ (both lack the finally keyword for example) to which garbage collection and

language-integrated SQL queries were added.

Oracle Financial:

Oracle Financial Services Software Limited: majority-owned by Oracle, is a world

leader in providing IT solutions to the financial services industry. With its experience
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of delivering value- based IT solutions, Oracle Financial Services Software

understands the challenges that financial institutions face: The need to build customer

intimacy and competitive advantage through cost-effective solutions while adhering

to the stringent demands of a dynamic regulatory environment. It offers financial

institutions the worlds most comprehensive and contemporary banking applications

and a technology footprint that addresses their complex IT and business requirements.

Its portfolio of offerings include Oracle FLEXCUBE, a complete banking product

suite for consumer, corporate, investment, private wealth management, mobile and

internet banking, consumer lending, asset management, and investor servicing,

including local and cross-border payments across channels and networks. Oracle

FLEXCUBE enables banks to standardize operations across multiple countries, to

transform their local operations, and to address niche business models like direct

banking, Islamic banking, and mobile banking.

The Oracle FLEXCUBE suite of solutions comprises:

Oracle FLEXCUBE Universal Banking a comprehensive, SWIFT-certified solution

that supports the needs of retail, corporate, and investment banking and offers

transaction banking capabilities that help banks stay ahead by supporting conventional

and Islamic banking customers

Oracle FLEXCUBE Direct Banking addresses the new demands of financial

institutions and enables them to serve customers in virtual environments, to

differentiate themselves from generic service providers, and to cater to the needs of

technology-savvy customers

Oracle FLEXCUBE Mobile Banking empowers banking customers with self-service


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banking capabilities through SMS, mobile browser, and mobile applications on smart

phones and tablets. It allows banks to tap new avenues of fee-based income by

targeting customers with location- and profile-specific offers

Oracle FLEXCUBE Private Banking is seamlessly integrated with front-and back-

office systems and addresses the diverse financial goals of mass affluent customers. It

enables advisors to offer customized financial plans that simulate, rebalance, and

capture orders while continuously monitoring and analyzing portfolio performance

Oracle FLEXCUBE Investor Servicing automates processes to help financial

institutions manage the fund lifecycle and reduce operational costs across fund

structures, intermediary hierarchies, and investors; and to launch new products rapidly

using a comprehensive business rules engine

Oracle Banking Platform is a comprehensive, reintegrated solution that enables large

banks to take the complexity and cost out of technology and focus investment on

executing a strategic transformation of their business.

As a part of Oracle's analytics for the financial services industry Oracle Financial

Services Analytical Applications offers a suite of analytical applications for enterprise

risk management, financial crime and compliance, enterprise performance

management, and customer insight.

Oracle Financial Services Lending and Leasing enables automobile financing

institutions to provide better service and minimize delinquency rates through

comprehensive and flexible processing of booking, disbursement, and payment. It

centralizes origination functions, enabling them to improve customer experiences and

reduce transactional overheads. By mapping concepts to workflows, Oracle Financial


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Services Lending and Leasing creates an end-to-end solutionbuilt on proven,

configurable processesfor the auto lending lifecycle, including origination,

servicing, collections, and asset management.

Oracle Financial Services Prime Sourcing supports the entire application lifecycle

with a host of professional services on Oracle and non-Oracle platforms and

technologies. The services include end-to-end consulting, application and technology

services partnerships, implementation of Oracle Financial Services products, and

outsourcing services. Our global delivery model provides world-class services across

the extended application lifecycle, and is supported by a comprehensive pool of

proprietary methodologies and best practices.

Oracle Financial Services business process outsourcing (BPO) excels in providing

cost-effective, high-quality BPO services for the banking, capital markets, and asset

management domains. This comprehensive ecosystem of BPO services is packaged

around software applications and backed by a mature process and consulting

framework.

Oracle Financials products provide organizations with solutions to a wide range of

long- and short-term accounting system issues. Regardless of the size of the business,

Oracle Financials can meet accounting management demands with:

Oracle Assets: Ensures that an organization's property and equipment investment is

accurate and that the correct asset tax accounting strategies are chosen.

Oracle General Ledger: Offers a complete solution to journal entry, budgeting,

allocations, consolidation, and financial reporting needs.


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Oracle Inventory: Helps an organization make better inventory decisions by

minimizing stock and maximizing cash flow.

Oracle Order Entry: Provides organizations with a sophisticated order entry system

for managing customer commitments.

Oracle Payables: Lets an organization process more invoices with fewer staff

members and tighter controls. Helps save money through maximum discounts, bank

float, and prevention of duplicate payments.

Oracle Cash Management: Lets you perform bank reconciliation and cash forecasting.

Oracle Personnel: Improves the management of employee- related issues by retaining

and making available every form of personnel data.

Oracle Purchasing: Improves buying power, helps negotiate bigger discounts,

eliminates paper flow, increases financial controls, and increases productivity.

Oracle Receivables: Improves cash flow by letting an organization process more

payments faster, without off-line research. Helps correctly account for cash, reduce

outstanding receivables, and improve collection effectiveness.


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Oracle Revenue Accounting Gives an organization timely and accurate revenue and

flexible commissions reporting.

Oracle Sales Analysis: Allows for better forecasting, planning and reporting of sales

information.

SAP:

Business users can use features such as extended application menus, SAP-specific

smart panel, and business analytics delivered through Microsoft Excel, Word, and

Outlook synchronization between Microsoft Exchange and SAP processes to

perform self-service functions, such as:

Time management Streamline time entry and ensure time reporting compliance by

reporting time in the Microsoft Outlook calendar, with time automatically recorded in

the SAP ERP application.

Reporting and analytics Access reports and analytical data from SAP Business Suite

applications. Schedule reports or generate them on an ad hoc basis and access key

performance metrics through personalized views from Microsoft Outlook and

Microsoft Excel.

Budget monitoring Receive financial reports from SAP ERP in the Microsoft

Outlook Inbox and work with them offline. Monitor budgets through proactive alerts

and triggers based on time-critical information.

Workflow approval Approve and reject SAP business workflows directly from


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Microsoft Outlook. Workflows are delivered as e-mail with contextual business

process data to enable rapid and informed decisions.

Sales management Manage accounts and contacts, create sales activities, and easily

access sales reports from the SAP Customer Relationship Management application in

Microsoft Outlook.

Team management Access up-to-date information from SAP ERP about employees,

organizational structures, and managerial approvals directly in the Microsoft Outlook

contacts area and Microsoft Office documents.

Leave management Submit leave requests as calendar items that are then processed

according to approval guidelines in SAP ERP.

Travel management Submit and approve travel requests including contextual reports

to ensure cost-effective travel that is in full compliance with corporate policies

supported by SAP ERP.

Recruitment management Collaboratively schedule interviews with job candidates,

captures feedback about each candidate, and generates rankings to automate the

selection of the best-qualified person for a position.

Demand planning Use Microsoft Excel to create planning sheets and analyze and

manage demand planning data from the SAP Supply Chain Management application.


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Chapter 4: ERP Software for Rocket Sales Corporation

We evaluated 3 ERP Software namely: Oracle Financial, Microsoft Dynamics AX &

SAP. Considering the cost and the features of the software we decided to select

Microsoft Dynamics AX as the closest match for the requirements of Rocket Sales

Corporation. The important feature in Microsoft Dynamics AX is the flexibility to

integrate the existing software in the company with Dynamics AX. Therefore we

purchased the software from Microsoft Corporation and then implemented in the

company. First, we trained all the users in the company regarding how to use the new

software, which is Microsoft Dynamics AX. We used system engineers of the

company to integrate the existing modules of the software with Microsoft Dynamics

AX modules.

Next, we looked at all the new reporting requirements of the managers of the

company and developed the same & carried out extensive testing of all the integration

aspects & the reporting aspects. After implementing the ERP software at the head

quarters we implemented the software in all the branch offices one-by-one. Based on

the necessity we provided network connectivity and data communication facility &

carried out of the extensive testing of the same.

Chapter 5: Outcomes of ERP Implementation

As a result of the ERP implementation we found the following benefits:

ERP implementation made sure that all the data of the company was centrally

stored in one data-ware-house and could be accessed by any manager

working in any branch office could access required data with proper security

rights.


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Whenever a new transaction happened in any branch of the ERP network all

the concerned ledgers would be updated in real time.

Now it was possible to generate various types of reports under any business

function.

ERP has helped the company in faster and timely decision-making.

ERP has provided to the data and information systems of the company a high

level security.

ERP implementation at the Rocket Sales Corporation has led to growth of the

companys business because with highly integrated information system companys

sales force are able to create high worth customers. ERP implementation has solved

the problem of data management by centralizing data storage in a large data-ware

house or oracle corporation.

Documents

Enterprise Resource Planning, Implementation & Description