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Job Aid: Single Sign-On Troubleshooting

GeorgiaFIRST Financials v5.40

11.29.18

GeorgiaFIRST Financials Single Sign-On Troubleshooting Job Aid

If a user inputs their institution credentials correctly, the institution sends the following attributes

about the user to GeorgiaFIRST:

• Institution (aka Company)

• Employee ID (aka EMPLID)

• Last Name

Common Reasons for SSO Issues

• Missing Employee IDs in institution directory

• Last Name (Surname) Inconsistencies

• Marital status name change

• Hyphenated Names

• Suffixes

To access PeopleSoft Financials using Single Sign On, users should first navigate to

https://www.usg.edu/gafirst-fin/ and select the desired link on the right side of the page.

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Job Aid: Single Sign-On Troubleshooting

GeorgiaFIRST Financials v5.40

11.29.18

1. The user will see the picker page and selects their institution.

If the user is redirected to the financials login page (see below) then the Security

Administrator should follow steps 2 to 6 to troubleshoot the issue.

2. PeopleSoft account does not exist or is locked

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Job Aid: Single Sign-On Troubleshooting

GeorgiaFIRST Financials v5.40

11.29.18

If the user does not have an account or the account is locked the user will see the

above page or they will see the “invalid user… or password” error message. Verify

that a valid UserID exists in PeopleSoft and that the account is not locked.

If the user account has not been created, have the user self-register by clicking the

Register For My Account link shown below or have the Security Admin create the

account.

3. User has more than one PeopleSoft user account:

Contact ITS Helpdesk to request these accounts be cleaned up.

4. Password issues:

These should be handled by each institution since SSO is using local network

credentials. If the user forgets their password, local support staff will have to update

their identity management system with a new password.

5. Can the user access OneUSG Connect using SSO?

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Job Aid: Single Sign-On Troubleshooting

GeorgiaFIRST Financials v5.40

11.29.18

No - give the employee this URL and instruct them to provide the results to the ITS

Helpdesk to be routed to the Shared Services Center.

https://idp-demo-prod.bor.usg.edu/

This “demo” page will provide the attributes sent from the institution. The results will

be compared to OneUSG Connect to determine corrective action.

Yes - employee can access OneUSG Connect but not GeorgiaFIRST via SSO

Verify the PeopleSoft user account

• Make sure that only 1 unlocked account exists for a given EMPLID per

institution

Verify Last Name in Personal Data

• Refer discrepancies to ITS Helpdesk

6. Integration Broker issues

Integration Broker updates PS_PERSONAL_DATA in GeorgiaFIRST PeopleSoft

Financials with information from OneUSG Connect. If GeorgiaFIRST does not appear to

receive the personal data from OneUSG Connect then open a ticket with the ITS

Helpdesk to investigate the problem.

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Job Aid: Single Sign-On Troubleshooting

GeorgiaFIRST Financials v5.40

11.29.18

Setting Up Contractor (Non-Employee) Access

If you hire a contractor that is NOT an employee, the local Security Admin will need to manually

create their account and setup their User ID and password for accessing GeorgiaFIRST

Financials.

Non-employees will not be able to use single sign-on and will need to login using the Global

GeorgiaFIRST Financials option with the Financials User ID and password assigned by the local

Security Admin.

Go to https://www.usg.edu/gafirst-fin/

Look at available sign in options on the right and select Global GeorgiaFIRST

Financials button.

You will be taken to the GeorgiaFIRST Financials sign in page. Enter your financials

User ID that was provided to you by your Security Admin.

Security Audit Reminders

Your quarterly security review and annual recertification process will still require you to lock and

remove security roles for terminations, transfers, etc.