January 27, 2015Messages from CaroMont Health Senior Leadership

EPIC Internship Opportunities Now Available!

Have you thought about exploring other job opportunities within CaroMont Health, but didn’t want to risk giving up your current job? Are you ready to learn new skills, but don’t have the time or money to go back to school? Do you enjoy teaching others? If you answered yes to these questions, you should consider our newest addition to the CaroMont Health Talent Management Program.

We have 20 internship opportunities for current employees who meet the following requirements: � Must have a high school diploma or equivalent, and � 5 years of healthcare experience, and � Knowledge of our current medical records system. � Must be available to commit to the duration of the internship program (April 13, 2015 – Sept. 30, 2015). � Applicants must notify their director of their interest and get approval to apply. Upon completion of the

internship program, employees will return to their previous position.

For applicants accepted into the internship: � The internship will train staff how to use the EPIC training material to conduct end-user training on the EPIC

medical records system. After a six-week training period, the interns will complete a credentialing process that includes an online exam and oral presentation.

� Upon completion of the six-week training, the interns will be Credentialed Trainers. � Interns will receive pay for the time worked during the internship. This internship is considered full-time and

benefit-eligible. Pay rates remain the same during the internship. � Interns are eligible to receive a bonus at the conclusion of the internship.

CaroMont Health will: � Cover all expenses associated with becoming an EPIC Credentialed Trainer. � Guarantee that your position (or a comparable one) will remain open when the internship is over.

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January 27, 2015Messages from CaroMont Health Senior Leadership

EPIC Internship Opportunities Now Available! (continued)

What is a Credentialed Trainer?Credentialed Trainers provide training to fellow staff members who use the EPIC electronic medical records system. The internship period is when staff learn how to train others on using the EPIC system.

What happens during the six-week training program? During the six-week training program, on-site Principal Trainers (who are also employees of CaroMont Health) will teach the interns how to use the system. Other teaching methods will include eLearning modules and a DVD-based course. All training will occur at the Northridge EPIC training center on Remount Road in Gastonia.

What happens after the six-week training program?After the intern meets the requirements to earn the title of Credentialed Trainer, they will begin teaching other staff members in a classroom environment with the assistance and support of a more senior trainer.

Want to learn more?Please join us Thursday, January 29 from 11:30 a.m. to 1:30 p.m. at the NIT Training Facility on Remount Road to learn more about Epic and this exciting opportunity, or contact Kim Gullstrand, HR Recruiter at 704.834.4520. Click here to view the job posting.

Don’t let this opportunity slip away. It’s EPIC!

Open House - This Thursday

Join us at an open house on Thursday, January 29 from 11:30 a.m. to 1:30 p.m. at the Northridge Training Facility located at 1879 Remount Road in Gastonia. Don’t miss out on this opportunity to meet the staff and trainers, take a look around

and learn more about this exciting project.

January 27, 2015Messages from CaroMont Health Senior Leadership

2015 Benefits UpdateWe’ve just kicked off a new year with our benefits options, so let’s review what’s new and what stayed the same. Here are a few frequently asked questions to help guide you during 2015. For a quick review of all of your benefits, please see the Human Resources page on CHIP to get the 2015 Benefits Guide.

Has our insurance company changed? No, we are still with UMR which provides administration for our medical insurance claims, but you will see a new prescription drug provider on your UMR insurance card, Catamaran. Your card should look like this:

Have our benefits changed? Yes. Prescription drug benefits have changed, and many services provided in Tier 1 at a CaroMont Health facility or an approved provider with privileges will be covered at 90%.

I misplaced my benefit card. How do I get a new one? You can request a new card or print a temporary card by logging into www.umr.com. You may also call 1.800.758.4910 to request a new card. You will need your Employee ID number ready when you call or login.

What pharmacies are in the Catamaran network? Under Catamaran, your pharmacy network has expanded, giving you access to a national network of 65,000 major chain and independent pharmacies, (with the exception of Walgreens). A full list of participating pharmacies is available at www.catamaranrx.com.

How do I get my prescription questions answered? Call Catamaran 24 hours a day, 7 days a week at 1.844.265.1730 or visit www.catamaranrx.com to get answers about the network, find the lowest co-pay for your prescriptions, and learn about home delivery and the step therapy program and its requirements. Catamaran also offers a mobile app for easier access.

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January 27, 2015Messages from CaroMont Health Senior Leadership

2015 Benefits Update (continued)

Why do some of my brand-name drugs cost more this year? Our pharmacy plan now has a tiered formulary based on medication type.

Generic medications – (lowest out-of-pocket costs) – 20% up to a max of $20 Preferred brand medications – 30% up to a max of $75 Non-preferred brand medications – 45% up to a max of $100

The price and save tool at www.catamaranrx.com can help you find the best price for your medication. It can also help determine if a generic option or preferred brand is available, or if mail order could save you additional money.

What is Step Therapy? Catamaran’s Formulary Advantage Program employs a step therapy approach, requiring generic or preferred brand medication be used first before prescribing higher-cost medications. Your pharmacist will let you know if your prescription requires step therapy, and your doctor must contact Catamaran for prior approval for the next step medication to be considered. Visit the HR page on CHIP for more information about the Formulary Advantage Program.

How does mail order work? Will it save me money? Filling your 90-day prescriptions through mail order can save you money. You need to enroll in the Catamaran Home Delivery Program and mail your prescriptions along with the order form available at www.catamaranrx.com. Call Member Services anytime at 1.888.637.5121 with questions.

What Are Specialty Drugs? Specialty drugs are high-cost injectable, infused, oral or inhaled medications that are typically prescribed to treat chronic or long-term conditions that have few or no alternative therapies.

This includes (but is not limited to) medications for cancer, HIV/AIDS, hepatitis C, multiple sclerosis and others. All specialty drugs must be filled through BriovaRx, Catamaran’s Specialty Pharmacy, and includes drugs such as Humira, Atripla, Betaseron, Remicade, Norditropin, Copaxone, Sovaldi, Tecfidera and Pulmozyme. For more information and for a full list of specialty drugs, visit www.catamaranrx.com, BriovaRx.com or call 1.855.427.4682.

Have dental, vision, life insurance, and disability benefits changed? No. To learn more about these benefits, visit the HR page on CHIP.

January 27, 2015Messages from CaroMont Health Senior Leadership

Clostridium Difficile Clostridium Difficile (C. diff) is an antibiotic-resistant bacteria and the most common cause of contagious diarrhea in hospitals. Controlling this bacteria in our hospital is extremely important. During February, the Infection Prevention and Control department will be working to educate staff through inservice meetings and employee education about the proper precautions and ways to reduce the incidence of this hospital-acquired infection.

Who is most likely to contract C. diff? Patients who: � Require prolonged use of antibiotics � Have had gastrointestinal surgery or procedures � With a weak immune system � With a chronic condition � Who have been in the hospital for an extended period of time � Who are elderly

If C. diff is suspected, laboratory testing should be performed immediately. It is important to practice proper hand hygiene and obey all contact precautions when caring for patients with C. diff. Wearing a gown and gloves, and handwashing with soap and water is the best defense against transmitting C. diff to other patients, alcohol-based hand sanitizers are not effective against the bacteria. C. diff spores can live for months on hard surfaces and must be cleaned with a bleach solution.

Please visit the Infection Prevention and Control page on CHIP to learn more or call Eric Lee, Infection Preventionist at extension 2930.

Primary Stroke Center CertificationCaroMont Regional Medical Center has recently been awarded a Certificate of Distinction

for Advanced Certification as a Primary Stroke Center by The Joint Commission. The certification is valid for two years.

Dee Lemon - Stroke Coordinator, Tristy Love - Manager of Clinical Performance Improvement, members of the Stroke Steering Committee, and staff from the Emergency Department, HMI-Neuro, Critical Care and other hospital departments put in lots of hard work and effort in preparation for the on-site survey in November.

Congratulations to everyone involved!