Episode Flow Diagrams 25/03/2015 Care Act version · Episode Flow Diagrams 25/03/2015 Care Act version Episode Flow diagrams present a ... (3) (4) (5 ) Form: AS025 ... Form: PS05

CONTENTS

Case Management

C1 Initial Referral / Contact (Open Case)

C2 Assessment

C3 Support Planning

C4 Review / Reassessment

C5 Short Term Services

C6 Case Closure & Close Budget

C7 Carer Assessment & Support Plan

C8 Carer Review / Reassessment

C9 Adult Safeguarding

C10 RIS & Community Connections

C11 OT / ROVI Review / Reassessment

C12 OOH Referral

C13 FAS & Professional Support Only

C14 DoLS

C15 DoLS

C16 DAAT

C17 PAT

C18 Case File Audit & S.48 Protection of Property

C19 Independent Advocacy & Transition Planning

Purchasing

P1 Purchasing – Personal Budget

P2 Purchasing – Residential & Other o/s PB

P3 Purchasing - Traditional

P4 Purchasing – Block & Carer

Finance

F1 WBA Referral / Visit / Postal Assessment

F2 Financial Assessment

F3 Financial Reassessment

F4 Residential Charging

F5 Non-Residential Charging

F6 Direct Payments

F7 Debt Reminder & Recovery

F8 Deferred Payments

Adults Services Redesign

Episode Flow Diagrams 25/03/2015 Care Act version

Episode Flow diagrams present a comprehensive view of the Episodes, Outcomes, Forms, Tasks and Letters that make up

the Frameworki solution. They do not however illustrate potential business workflows through these episodes.

INITIAL

REFERRAL

(CC)

Assessment

(Adults’ CarePoint

/ Duty worker)

Assessment

(allocated worker)

Form : AS001a Initial Referral (CC) (MAND)

Letter : AS018a Information and Advice letter (CC)

Letter : AS079a Generic letter (CC)

C1 – Initial Referral & Contact (Open Case) 25/03/2015

Advice/Information

given (Dead End)

END

Standalone

Carer

Assessment


/ Duty worker)

Standalone

Carer Assessment

(allocated worker)

NFA following

Referral (Dead End)

END

Adult Safeguarding Page C9

Page C7

START

ad-hoc

Service

Incident /

Quality Report

(Dead End)

Referral

made to

Children’s

Services

ENDPage C2

CONTACT

(Open Case)

(CC)

START

ad-hoc

END

Form : AS006 Contact

(Open Case) (MAND)

Adult

Safeguarding

Page C9

New

Information

noted

(Dead End)

Service

Incident /

Quality

Report

(Dead End)

END

INITIAL

REFERRAL

Advice /

Information

given

(Dead End)

NFA following

Referral

(Dead End)

END

Form : AS001b Initial Referral (MAND)

Form : AS008 Incident / Service Quality Report

Form : AS248 13 Week Telecare Lifeline Referral

Task : Pass to Hospital Social Worker

Task : Pass to Senior Prac or above for QA review

Task : Please complete Referral admin tasks

Task : Pass to Adults’ CarePoint to complete

Letter : AS018 Information and Advice letter

Letter : AS022 No contact letter

Letter : AS061 OT/ROVI CES Equipment letter

Letter : AS079 Generic letter

Pass Initial Referral

/

Pass Urgent Initial Referral

to Adults’ CarePoint

START

ad-hoc

CONTACT

(Open Case)

Form : AS006 Contact (Open Case) (MAND)


Task : Pass on to Community Team

Task : Pass to Support Broker Team

Task : Pass to Finance Team

Task : Pass to OT / ROVI Team

Task : Pass to RIS Team

Task : Pass to LD team

Task : Pass to Deaf Services Team

Task : Pass to Hospital Team

Task : Pass to named worker

Task : Pass to Adults’ CarePoint to complete

Pass Contact

to Adults’ CarePoint

/

Pass Contact to Allocated Worker

/

Pass Urgent Contact to

Adults’ CarePoint

START

ad-hoc

PAT

Overview

Page C17

S.48

Protection

of Property

Page C18

S.48

Protection

of Property

Page C18

Send to

Office Services

to Print letter(s)

PRINT INITIAL

REFERRAL LETTERS

Letter(s) Printed

END

DCS

Services

Only

Page C5

Proactive Care

(Health Professional)

(Dead End)

Referral to

Proactive Care

Multi-Disciplinary

Team (MDT)

(Dead End)

Replace /

Repair

Equipment

(Dead End)

Provision of

Equipment

(Dead End)

END

Assessment

and

Intervention

CLDT Health

(Dead End)

END

Assessment

and

Intervention

CLDT Health

(Dead End)

END

Independent

Advocate

Referral

(send early)

Page C19

Transition to

Adults Services PlanningPage

C19

ASSESSMENT

Form : AS002 Assessment (MAND)

Form : AS002b Customer Assessment (Social Care)

Form : AS002c Customer Assessment (LD)

Form : AS011 WBA Referral

Form : AS023 Mental Capacity Assessment FACE (1) (2) (3) (4) (5)

Form : AS025 Overview Assessment v6 FACE

Form : AS026 Risk Profile ABI/OP/PSI FACE

Form : AS042 OT Major Adaptations Final Recommendation

Form : AS044 ROVI Computer Accessibility Assessment

Form : AS046 ROVI Mobility Assessment

Form : AS047 ROVI Low Vision Record Sheet

Form : AS049 Consent to Share Information SAP200

Form : AS050 Risk Profile LD FACE

Form : AS063 OT/SS Landlord Consent for Minor Adapt Work

Form : AS112 OT/ROVI Non Standard Equipment (1) (2) (3) (4) (5)

Form : AS113 OT Top Up Preliminary

Form : AS114 OT Top Up Final

Form : AS115 OT APP A - DP Scheme Equipment Form

Form : AS116 OT Moving/Handling Risk Asmt Complex

Form : AS121 OT/ROVI Home Fire Safety Check

Form : AS128 Direct Payments Scheme-Equipment APP B

Form : AS149 OT Summary of Outcomes and Support Plan

Form : AS150 DFG Progress Log

Form : AS151 RIS Customer Service Delivery Agreement

Form : AS152 OT Moving/Handling Risk Assessment - Basic

Form : AS169 OT Closure - Special Equipment

Form : AS184 Medication Management Assm’t – Community


Form : AS253 Medication Management Assm’t - Hospital

Form : AS257 Lighting Assessment

Form : AS258 Dual Sensory Loss Functional Assessment

Form : AS260 No recourse to public funds

Form : AS269 Long Term Residential Placement Details

Form : AS274 EEA Nationals Entitlement Checklist

Form : AS275 Human Rights Assessment

Advice/

Information

given

(Dead End)

END

RIS Service Provision

(send early)

RIS OT Review

(send early)

Community Connections

Service Provision

(send early)

Welfare Benefits

Advisor Referral

(send early)

Support

Planning

(send early)

Adult OT/ROVI

Review / Reassessment

(send early)

Major Adaptations Monitoring

(send early)Page C3

END

NFA following

Social Care Assessment

(send early)

NFA following

Functional Assessment

(send early)

Case

Closure

(Adults

Services)

Purchasing -

Other outside

PB

(send early)

Provision

Of Professional

Support Only

(send early)

Page C6

PAT

Overview

(send early)

Page P2 Page C10

Page C11

Page C17Page F1

Page C1 – Initial Referral

Page C4 – Review / Reassessment

Page C7 – Carer Assessment & Support Plan

Page C8 – Carer Review / Reassessment

Page C9 – Adult Safeguarding

Page C10 – RIS Service Provision

Page C11 – OT/ROVI Review / Reassessmen

Page C17 – PAT

Page C19 – Transition Planning

OT/ROVI/

Deaf Services

Assessment

Waiting List

(send early)

Form : PS13 DPSP - Appointing a Suitable Person

Form : PS14 DP - Direct Payments Agreement

Form : PS15 DP - Direct Payments Bank Details

Form : PS16 DPSP - Suitable Person Agreement

Form : PS17 DPSP - Suitable Person Bank Details

Form : PS34 DP - Customer One-Off DP Agreement

Form : PS37 DP/DPSP ILA IAA Service Referral

Task : Social Care Assessment required

Task : OT Assessment required (urgent)

Task : OT Assessment required (standard)

Task : ROVI Assessment required

Task : Hearing Loss Assessment required

Task : RIS OT Assessment - Community Referral

Task : RIS OT Assessment - Hospital Referral

Task : RIS OT Assessment - Community Connections

Task : Pass To Senior Prac or above for QA review

Task : Pass for ILS sign-off (ILS Assessments only)

Task : Pass for RIS sign-off (RIS Assessments only)

Task : Please complete Assessment Admin tasks

Task : DP Bank Details Setup

Letter : AS022 No Contact

Letter : AS057 OT Waiting List

Letter : AS061 OT/ROVI CES equipment letter

Letter : AS064 OT Permission For Minor Adaptation Work

Letter : AS079 Generic Letter (1) (2) (3)

Letter : AS109 OT Major Adaptations Initial Alert

Letter : AS110 OT Major Adaptations Letter to Customer

Letter : AS127 OT Top Up - Team Manager Letter to Customer

Letter : AS129 DP Arrangements Letter - Appendix C

Letter : AS130 OT/ROVI Review/Assessment Letter

Letter : AS133 OT Closure Letter

Letter : AS246 Summary of Outcomes Letter

Letter : AS251 RISS Agreement Letter

Letter : AS255 Out of county relocation notification

Letter : AS266 OT Housing Needs Report

Page C13

C2 – Assessment 25/03/2015

Short Term

Services

(send early)

Page C5

AMHS

intervention

Only (non-SDS)

(Dead End)

END

S.48 Protection

of Property

Page C18

Provision of

Equipment

(Dead End)

(send early)

END

Deferred

Payment

Sustainability

Check

(send early)

Page F8

Independent

Advocate

Referral

(send early)

Page C19

Transition

Assessment

completed –

Reassessment

required

at future date

Page C4

SUPPORT

PLANNING

Form : AS003 Support Plan } MAND doc group

Form : AS103 Support Plan (Care Act version) } MAND doc group

Form : AS003b Customer Support Plan (Social Care)

Form : AS103b Customer Support Plan (Social Care) (Care Act version)

Form : AS003c Customer Support Plan (LD)

Form : AS103c Customer Support Plan (LD) (Care Act version)

Form : AS103d Provider Support Plan

Form : AS071 Mental Health Request for Funding


Form : RESIDENTIAL AS200 Property Disregard

Form : AS261 Transport Request WSCC managed budgets only

Form : AS299 Specialist Day Services Transport Form

Form : PS01 - COMMISSIONING - Best Value Form

Form : PS03 RESIDENTIAL - Funding Acknowledgement (AS64)

Form : PS04 RESIDENTIAL - Full Cost Customer Agreement

Form : PS05 RESIDENTIAL - Consent Form (FS(A)4)

Form : PS07 RESIDENTIAL - Contract Referral Form

Form : PS10 RESIDENTIAL - Residential Checklist

Form : PS11 RESIDENTIAL - Self Top Up Form

Form : PS12 RESIDENTIAL - Third Party Top Up Agreement (x3)


Form : PS14 DP - Direct Payments Agreement

Form : PS15 DP - Direct Payments Bank Details



Form : PS18 RESIDENTIAL - Marjorie Cobby Rehab

Form : PS34 DP - Customer One-Off DP Agreement

Form : PS35 Notification of Admission to Res/Nurs Care

Review /

Reassessment

(84 days)

Reassessment –

Support Plan

Abandoned

(84 days)

Purchasing –

Personal Budget

Send early

Purchasing –

Residential

outside PB

Send early

Purchasing –

other outside PB

Send early

Short Term

Services

Send early

Close / Amend

Traditional

(Non-SDS)

Non-Residential

Purchase

Send early

Case

Closure

(Adults

Services)

NFA following

Support Plan

(Dead End)

END

Page C2 – Assessment


Page P1 – Purchasing - Personal Budget

Page P2 – Purchasing – Residential outside PB

Page P1

Page P2 Page C5

Page P3

Page C6

START

ad-hoc

Page C4


Form : PS38 DP/DPSP ILA PAES Service Referral

Form : PS39 Joint Funding Form

Task : Pass to TM to sign-off Support Plan (MAND)

Task : Pass to Budget Holder 1 to update Joint Funding Form


Task : Pass to Host Budget Holder to update Joint Funding Form

Task : Send for WAMHS Funding Team consideration

Task : Request for Vendor Set Up

Task : DP Bank Details Set Up

Task : Please complete Support Planning admin tasks

Task : Pass to Panel

Letter : AS032 Actual Personal Budget Amount Letter

Letter : AS087 DP Direct Payment Closure Letter to customer

Letter : AS087b DP Direct Payment Closure Letter

Letter : AS254 Out of County Placement Notification

C3 – Support Planning 25/03/2015

Page P2

S.48 Protection

of Property

Page C18

LD SUPPORT

AMENDMENT

START

ad-hoc

Purchasing –

Personal Budget

Page P1

NFA

END

Form : AS269 Long Term

Residential Placement

Details

Form : AS273 LD Support

Amendment (MAND)

Task : Pass to Team

Manager for sign-off

(MAND)

Support Plan

abandoned

to update

Assessment

(Dead End)

END

Purchasing –

Residential

outside PB

Page P2

PRE-ASR AS

SUPPORT

PLAN

ASMENDMENT

START

ad-hoc

Purchasing –

Personal Budget

Page P1

NFA

END

Form : AS269 Long Term

Residential Placement

Details

Form : AS302 Pre-ASR AS

Support Plan Amendment

(MAND)

Task : Pass to Team

Manager for sign-off

(MAND)

Purchasing –

Residential

outside PB

Page P2

Independent

Advocate

Referral

(send early)

Page C19

Set up

Arrangement

Fee Charge

Page F5

REVIEW /

REASSESSMENT

First Annual Review

(defaults to 8 months)

Ongoing Annual Review

(defaults to 11 months)

Support

Planning

Adult OT/ROVI

Review /

Reassessment

(send early)

Case

Closure

(Adults

Services)

Welfare

Benefits

Advisor

Referral

(send early)

Page C3 – Support Planning

Page C5 – Short Term Services

Page C10 – RIS OT Review / Service Provision

Page C13 – Professional Support Only

Page F1

Page C6

Page C11

Page C3

Short

Term

Services

Page C5

Purchasing

- other outside PB

(send early)

Page P2

C4 – Review / Reassessment 25/03/2015

RIS OT Assessment –

Community Ref

(send early)

RIS OT Assessment -

Hospital Ref

(send early)

Community

Connections

Assessment

(send early)

RIS Hospital

Discharge -

Service

Provision

(send early)

RIS Service

Provision

(send early)

RIS OT Review

(send early)

Page C2 Page C10

PAT

Overview

Page C17

Page C13

Provision

Of Professional

Support Only

(send early)

Cease

Professional

Support

(Dead End)

END

S.48 Protection

of Property

Page C18

START

ad-hoc

Form : AS004 Review form } MAND Doc Group

Form : AS104 Review form (Care Act version) } MAND Doc Group

Form : AS005 Reassessment form } MAND Doc Group


Form : AS011 WBA Referral form

Form : AS023 Mental Capacity Assessment FACE


Form : AS049 Consent to Share Information


Form : AS184 Medication Management Assm’t – Community

Form : AS251 RIS Agreement Letter

Form : AS253 Medication Management Assm’t – Hospital

Form : AS269 Long Term Residential Placement Details


Form : PS38 DP/DPSP ILA PAES Service Referral


Form : PS14 Direct Payments Agreement

Form : PS15 Direct Payment Bank Details



Form : PS34 Customer One-Off DP Agreement

Task : Pass to Senior Prac or above for QA review

Task : Please complete Review / Reassessment admin tasks

Task : RIS OT Assessment - Community Referral

Task : RIS OT Assessment - Hospital Referral

Task : RIS OT Assessment - Community Connections

Letter : AS087 DP Direct Payment Closure Letter to customer


Independent

Advocate

Referral

(send early)

Page C19

Deferred

Payment

Sustainability

Check

(send early)

Page F8

SHORT TERM

SERVICES

Form : AS007 Short Term Services Plan (MAND)


Form : AS184 Medication Management Assm’t - Community

Form : AS253 Medication Management Assm’t – Hospital

Form : PS04 RESIDENTIAL - Full Cost Customer Agreement


Form : PS07 RESIDENTIAL - Contract Referral Form

Form : PS10 RESIDENTIAL - Residential Checklist

Form : PS11 RESIDENTIAL - Self Top Up Form

Form : PS12 RESIDENTIAL - Third Party Top Up Agreement

Task : Pass to TM to sign-off Short Term Services Plan (MAND)

Task : Send to Purchasing team to purchase non-res services

Task : Send to Local Finance to purchase short stay residential

Task : Send for DCS purchase

Review /

Reassessment

(send early) Episode started

in error –

no further

action required

(Dead End)

End

Welfare

Benefits

Advisor

Referral

(send early)

Page F1

Update

Services

(Dead End)

End

Non-Residential Charging

- Short Term Services

Page F5

Page C4

Case

Closure

(Adults

Services)

Page C6

Cease ICT / DCS

Involvement –

other workflow

continues

(Dead End)

Cease ICT / DCS

Involvement –

case closed to

Adults Services

(Dead End)

End

End

C5 – Short Term Services 25/03/2015

START

ad-hoc

Page C2 - Assessment



Page C6 – Case Closure

CASE

CLOSURE

Form : AS024 Case Closure (MAND)


Task : Please complete Case Closure admin tasks

Task : Please confirm when Safeguarding has been completed

and case can be closed

Letter : AS079 - Generic Letter

Letter : AS087 DP Direct Payment Closure Letter to Customer


Do not

close Case

(Dead End)

Purchasing –

Personal Budget

(send early)Purchasing –

Residential

outside PB

(send early)

Close / Amend

Traditional (Non-SDS)

Non-Residential Purchase

(send early)

CLOSE

BUDGET

No Forms, Tasks or Letters

Budget Closed

(Dead End)

End

Case Closed

(Dead End)

End

End

C6 – Case Closure & Close Budget 25/03/2015

START

ad-hoc

Page P1

Page P2 Page P3





Page C6 – Purchase Services DAAT

Page C8 - Carer

Page C11 – OT/ROVI Review / Reassessment

Page C14 - DoLS

Page C15 – DoLS

Page P1 – Purchasing – Personal Budget

Page P2 – Purchasing – Residential Outside PB

Page P2 – Purchasing – Other outside PB

Page P3 – Close / Amend Traditional Purchase

START

ad-hoc

Close

Budget

Short

Term

Services

(send early)

Page C5

Cease

Arrangement

Fee

Charge

Page F5

STANDALONE

CARER

ASSESSMENT


Advice/Information

given (Dead End)

Standalone Carer

Support Plan

End

STANDALONE

CARER SUPPORT

PLAN

Assessment required

for Carer as a Customer

(send early)

Page C2

Purchasing – CarerAdvice/Information

given (Dead End)

End

NFA following

Carer Assessment

(Dead End)

End

Form : AS035 Standalone Carer Assessment (MAND)


Form : AS049 Consent to Share Information (SAP200)


Task : Pass to Community Team

Letter : AS079 Generic Letter (1)

Review Standalone

Carer Support Plan

Assessment required


(send early)

Page C2

Form : AS036 Standalone Carer Support Plan (MAND)

Form : AS165 DP Carers' Direct Payment Agreement

Task : Pass to TM for sign-off (MAND)

Page C8

C7 – Carer Assessment & Support Plan 25/03/2015

Page P4

Page C8 – Carer Review / Reassessment

Page P4 – Purchasing - Carers

Case Closure

(Carer Workflow)

(Dead End)

Case Closure

(Carer Workflow)

(Dead End)

End

End

NFA

End

Independent

Advocate

Referral

(send early)

Page C19

Independent

Advocate

Referral

(send early)

Page C19

Set up

Arrangement

Fee Charge

(Carer)

Page F5

Page C19 – Transition Planning

Page C7 – Carer Support Plan

STANDALONE

CARER REVIEW

Case Closure

(Carer Workflow)

(Dead End)

Advice/Information

given (Dead End)

End

NFA following

Carer Review

(Dead End)

End

Standalone

Carer Support Plan

Page C7

Assessment required


(send early)

Page C2

Form : AS037 Standalone Carer

Review (MAND)

Form : AS026 Risk Profile ABI/

OP/PSI FACE

Letter : AS079 Generic Letter (1)

C8 – Carer Review / Reassessment 25/03/2015

End

Standalone Carer

Assessment

(Allocated Worker)

Page C7

Independent

Advocate

Referral

(send early)

Page C19

ADULT

SAFEGUARDING

Safeguarding Complete –

other workflow continues

(Dead End)

Assessment

Required

(send early)


Page C2

END

Safeguarding compete

- Case Closed to Adults Services

(Dead End)

No investigation

required by

WSCC

(Dead End)

END

OVERARCHING

SAFEGUARDING

(LEVEL 4)

OSAR

Investigation

Complete

(Dead End)

END

Letter : AS155 Safeguarding Conference

Letter : AS156 Safeguarding Response to Alert NFA

Letter : AS157 Safeguarding Response to Alert FA

Letter : AS158 Safeguarding End of Investigation Letter

Letter : AS159 Safeguarding Letter 1 for Funding Authority


Letter : AS161 SafeguardingLetter 3 for Funding Authority

Letter : AS162 Safeguarding Level 1 Investigation

Form : AS010 Level 4 - Overarching Safeguarding form (MAND)

Form : AS017 Safeguarding Request for Independent Chair

Form : AS019 Safeguarding Plan

Form : AS020 Safeguarding Chronology

Form : AS166 Safeguarding Request for Serious Case Review

Form : AS245 Safeguarding Admin Checklist





Letter : AS155 Safeguarding Conference

Letter : AS156 Safeguarding Response to Alert NFA

Letter : AS157 Safeguarding Response to Alert FA

Letter : AS158 Safeguarding End of Investigation Letter




Letter : AS162 Safeguarding Level 1 Investigation

Form : AS009 Adult Safeguarding (MAND)

Form : AS017 Safeguarding Request for Independent

Chair

Form : AS019 Safeguarding Plan

Form : AS020 Safeguarding Chronology





Form : AS166 Safeguarding Request for Serious Case

Review

Form : AS245 Safeguarding Admin Checklist

Task : Pass to Community team to continue Adult

Safeguarding

Task : Send Safeguarding Admin Checklist AS245 to

Administrator to complete actions

Task : Pass to Enquiry Manager

Task : Pass to Enquiry Officer

Task : Pass to Independent Chair

Task : Pass to CarePoint 2 Supervisor

END

C9 – Adult Safeguarding 25/03/2015

START

ad-hoc

START

ad-hoc

Review / Reassessment

brought forward

(Dead End)

END

Task : Pass to Community team to continue Overarching

Safeguarding

Task : Send Safeguarding Admin Checklist AS245 to

Administrator to complete actions

Task : Pass to Investigation Manager

Task : Pass to Investigation Officer

Task : Pass to Independent Chair

Task : Pass to CarePoint 2 Supervisor

Independent

Advocate

Referral

(send early)

Page C19

RIS OT REVIEW

RIS SERVICE

PROVISION

Adult OT/ROVI

Review /

Reassessment

(send early)

Cease RIS

Intervention

Review /

Reassessment

(send early)Welfare Benefits

Advisor Referral

(send early)Page C11

Page C4

End




Form : AS045 Referral to The Local Pension Service








Form : AS128 Direct Payments Scheme-Equipment APP B

Form : AS142 OT Review/Progress


Form : AS152 OT Moving/Handling Risk Assessment - Basic










Task : Pass for Clinical Authorisation (MAND)

RIS Occupational

Therapy Assessment

(send early)

Page C2

Review /

Reassessment

(send early)

Page C4

Cease RIS

Intervention

End

Welfare Benefits

Advisor Referral

(send early)

Form : AS256 RIS Statement (MAND)


Form : AS151 RIS Customer Service

Delivery Agreement

Form : AS184 Medication Management

Assm’t - Community

Form : AS248 13 Week Telecare Lifeline

Referral

NFA

following

RIS OT

Review

End

C10 – RIS 25/03/2015

Page F1

Page F1




Page C11 – Adult OT/ROVI Review / Reassessment

Cease

Community

Connections

Intervention

End

COMMUNITY

CONNECTIONS

SERVICE

PROVISION

Review /

Reassessment

(send early)

Page C4

Cease

Community

Connections

Intervention

(Dead End)

End

Form : AS054 Community Connections

Statement (MAND)

Form : AS055 Community Connections

Integrated Risk Assm’t

Form : AS151 RIS Customer Service Delivery

Agreement

Form : AS184 Medication Management Assm’t

- Community

Form : AS248 13 Week Telecare Lifeline

Referral


Review /

Reassessment

already scheduled

(Dead End)

End

Provision of

Equipment

(Dead End)

END

ADULT OT/ROVI

REVIEW /

REASSESSMENT

Adult OT/ROVI

Review /

Reassessment

Start Early

330 days

Major

Adaptation

Monitoring

MAJOR

ADAPTATIONS

MONITORING

Cease OT/ROVI

Intervention

Advice /

Information

Given

(Dead End)

Provision

of Equipment

(Dead End)

RIS Hospital Discharge

- Service Provision

(send early)

RIS Service Provision

RIS OT Review

Page C10


Community Ref

(send early)


Hospital Ref

(send early)

Page C2

Page C2Adaptation

complete

Form : AS005b Reassessment form



Form : AS044 ROVI Computer Accessibility Assessment

Form : AS046 ROVI Mobility Assessment

Form : AS047 ROVI Low Vision Record Sheet








Form : AS142 OT Review/Progress



Form : AS152 OT Moving/Handling Risk Assessment – Basic

Form : AS231 ROVI Review

Form : AS248 13 week Telecare Lifeline Referral

Form : AS257 Lighting Assessment

Form : AS258 Dual Sensory Loss Functional Assessment



Letter : AS057 OT Waiting List



Letter : AS127 OT Top Up - Team Manager letter to customer


Letter : AS130 OT/ROVI Review/Assessment Letter




Task : Pass for Clinical Authorisation (MAND)

Task : Hearing Loss Assessment Required

Task : Please complete OT/ROVI admin tasks and finish episode

Form : AS140 OT

Major Adaptation Data

Collection (MAND)

Form : AS305a Major

Adaptations

Questionnaire

Letter : AS305

Adaptations

Questionnaire Letter

End

No longer

required

End

C11 – OT/ROVI Review / Reassessment 25/03/2015



Page C10 – RIS OT Review

Page C2

PAT

Overview

(send early)

Page C17

Community

Connections

Service Provision

(send early)

Page C10

End

OT/ROVI/

Deaf Services

Assessment

Waiting List

Page C2

OUT OF HOURS

REFERRAL

Initial Referral

Page C1 DEAD END

Review / Reassessment brought forward (Dead End)

Advice/Information given (Dead End)

New Information Noted (Dead End)

Information has been passed to Childrens Services (Dead End)

Form : AS171 Out of Hours Manager Log (MAND)

Task : Review OOH Log and finish episode (MAND)

Task : Pass OOH information to Mental Health Act

Referral Coordinator

C12 – OOH Referral 25/03/2015

START

ad-hoc

Page C7

Standalone

Carer

Assessment


/ Duty worker)

Standalone

Carer Assessment

(allocated worker)

DEAD END

The Social Worker will fill in the FAS Referral and Mental Capacity Act

Assessment forms within this episode. They will also upload relevant COP

documents.

They will then select the Task – “Pass to FAS Team to confirm acceptance of Referral”, and send it to the FAS Team. If the FAS team are willing to progress the

referral, they will complete the task and move to the next episode. If not, they

will reject the task and return it to the Social Worker with an explanation.

FAS REFERRAL

Referral accepted

by FAS team

FAS ONGOING

Referral rejected

by FAS team

FAS no longer

required

DEAD END

FAS no longer

required

DEAD END

While the case is awaiting action by the FAS team, it will sit on a waiting list

and the FAS Ongoing episode will be assigned to the “FAS Virtual Worker”.

When it is ready to be investigated it will be assigned to a real worker.

The FAS Monitoring form will be updated by the FAS worker so that the Social

Worker can see a summary of the current state of the case. Full details will not

be recorded on Frameworki, but on the CASPAR system.

The presence of the FAS Ongoing episode on the Frameworki front screen will

indicate to the Social Worker that FAS are involved.

FAS Wokers will have read only access to Frameworki, except for the

ability to update the FAS REFERRAL and FAS ONGOING episodes.

They will also be able to update the NEW FINANCIAL ASSESSMENT

episode so that they can fill in form FSA3.

They also need to be able to set up Worker Relationships and view

assessed customer charge, and care package / PB details

Form : AS201 FAS Referral (MAND)

Form : AS023 Mental Capacity Assessment FACE (MAND)

+ Court of Protection Forms (filled in off-system and uploaded to Fwi)

Task : Pass to FAS Team to confirm acceptance of Referral (MAND)

Form : AS218 FAS Monitoring (MAND)

PROFESSIONAL

SUPPORT ONLY

Review /

Reassessment

Cease

Professional

Support

(Dead End)

FAS

Ongoing

Page C4 END

Form : AS012 Professional Support Only Plan (MAND)

Task : Pass to TM to sign-off Support Plan (MAND)

Task : Pass to Admin to distribute Plan

Letter : AS255 Out of county relocation notification

C13 – FAS & Professional Support Only 25/03/2015

START

ad-hoc

Page C2

DOLS

REFERRAL

DOLS -

SUSPICION OF

UNAUTHORISED

DOLS

DOLS STANDARD

AUTHORISATION

ASSESSMENT

DoLS Standard

Authorisation Assessment

DoLS Extension to

Urgent Authorisation

DOLS EXTENSION

TO URGENT

AUTHORISATION

Request for SDS Review –

bring forward scheduled Review

DEAD END

IMCA Appointed

DEAD END

Extension Granted

Extension Not Granted

DoLS

Authorised

(start early) DoLS

Declined

(start early)

DoLS Extension

To Urgent Authorisation

(start early)

Managing Authority

makes Application

Unauthorised

DoLS

Assessment

DEAD END

Claim is frivolous

or vexatious

/

IMCA Appointed

Case

Closure

(Adults)

Page C6

DOLS

AUTHORISED

DEAD END

RPR appointed

RPR terminated

IMCA Appointed

IMCA terminated

''Paid' Rep appointed

''Paid' Rep terminated

DOLS DECLINED

DoLS Application to

the Court

Of Protection

Page C15

No Further Action for DoLS

- other workflow continues

DoLS Unauthorised

DEAD ENDPage C6

Case

Closure

(Adults)

DOLS -

UNAUTHORISED

DOLS ASSESSMENT

DoLS

Referral

See right DEAD END

No Further Action

for DoLS – other

workflow continues

Case

Closure

(Adults)

DEAD END

C14 – DoLS 25/03/2015

Page C6

START

ad-hoc

START

ad-hoc

DOLS - UPDATE

AUTHORISED DOLS

DOLS PART 8

REVIEW

DoLS

Part 8

Review

DOLS

SUSPENSION

DoLS

Suspension

DOLS CEASED

DOLS -

APPLICATION TO

THE COURT OF

PROTECTION

Application to the

Court of Protection

DEAD END

RPR appointed

RPR terminated

IMCA Appointed

IMCA terminated



DoLS Referral

Page C14

DoLS Referral

DoLS

Ceased

New DoLS Referral

requested from

Managing Authority

& received

Page C14

DoLS Referral

New DoLS Referral

requested from

Managing Authority

& NOT received

Page C14

Suspicion of

Unauthorised DoLS

DoLs continues to be authorised

DoLS continues but

with different conditions

RPR appointed

RPR terminated

IMCA Appointed

IMCA terminated



DEAD END

DoLS to be ceased

& Case Closure (Adults)

Page C6

DoLS to be ceased –


RPR terminated

IMCA terminated


DEAD END

DoLS Suspension

Expiry Reminder

DOLS SUSPENSION

EXPIRY REMINDER

DoLS

Ceased

DoLs

reinstated

DEAD END

DoLS to be ceased –


DoLS to continue unchanged

DoLS to continue –

change in conditions

Court Authorised DoLS

DEAD END

DoLS to be ceased &

Case Closure (Adults)

Page C6

DoLS

Authorised

Page C14

DOLS Authorised

Page C14

DoLS

ceased

C15 – DoLS 25/03/2015

START

ad-hoc Page C14

DAAT

CONTACT

Welfare Benefits

Advisor Referral

(start early)

WBA REFERRAL

SCOPE

Residential Services such as Rehab will be put through Frameworki.

This includes ad-hoc purchases such as for pet care, clothing or travel.

Nursing care such as inpatient detox will be put through Frameworki.

Non-Residential Services, such as Day Care Activities including 1 -1

counselling / group therapy sessions will be put through Frameworki.

Strucutured Day Care services will not be handled in Frameworki.

Purchase Services

- DAAT

(start early)

Referral & assesment completed with

customer by Addaction or WSCC

Social Worker. Case Management

records held on ‘HALO’ system

FINANCIAL

ASSESSMENTForm FSA3 used

As with other Residential

services, CRAG will be used

instead of Fairer Charging.

Form : AS001 Initial Referral (MAND) filled in proportionately


Purchase Order raised on Frameworki by DAAT Assistant

Care Manager

Equivalent of FSA4 Consent form required

Purchase authorised by DAAT Commissioning Manager

If form FSA8 (notification of early discharge) is received, it

is forwarded by DAAT to the Agency Payments team to

amend the Purchase Order.

NFA

END

PURCHASE

SERVICES DAAT

Update

Services

/

NFA

END

Case Closure

(Adults Services)

Page C6

Residential Charging

- Short Stay CRAG


Form : PS18 RESIDENTIAL - Rehab Marjorie Cobby

Letter : PS20 Res Rehab Block Placements CC Actual+

Letter : PS21 Res Rehab Block Placements Provisional

Letter : PS22 Res Rehab Spot Placements CC Actual

Letter : PS23 Res Rehab Spot Placements CC Provisional




Task : Pass to Social Worker for Additional Information

C16 – DAAT 25/03/2015

START

ad-hoc

Page F4

START

ad-hoc

PAT OVERVIEW

PAT FOLLOW UP

Assessment

(Adults’ CarePoint /

Duty Worker)

(start early)

PAT Follow Up

(30 days)

NFA following

PAT Overview

End

Page C2

Form : AS015 PAT Overview (MAND)

Task : Send to Manager to Sign-off PAT

Overview and agree Case Closure

PAT

Follow Up

(30 days)PAT Overview

PAT

Closed

End

NFA following

PAT Overview

End

Assessment


/ Duty Worker)

Page C2

No Forms, Tasks or Letters

C17 – PAT 25/03/2015Page C1 – Initial Referral

Page C2 -Assessment


Page C11 OT / ROVI Review / Reassessment

Page C2

Assessment

(Community Team)

Independent

Advocate

Referral

(send early)

Page C19

Independent

Advocate

Referral

(send early)

Page C19

ADULTS CASE

AUDIT

Audit Completed

End

Form : AS021 Case Audit Report (MAND)

C18 – Case File Audit & S.48 Protection of Property 25/03/2015

START

ad-hoc

S.48 PROTECTION

OF PROPERTY

S.48 Protection of

Property Completed

End

Form : AS263 PoP Inventory of Property

Form : AS264 PoP Checklist for first Visit

Form : AS265 PoP Checklist for future visits

Form : AS267 PoP Form of Indemnity

Form : AS268 PoP Checklist (MAND)

Task : Pass to Team Manager for sign-off (MAND)

Task : Admin liaise with Social Worker regarding

customer circumstances

Task : SW contact FAS team

START

ad-hoc

Purchasing –

other outside PB

(send early)

S.48 Protection of

Property Follow Up

Page P2

Page C1 – Initial Referral & Contact (Open Case)

Page C2 -Assessment



C19 – Independent Advocate Referral & Transition Planning 25/03/2015

START

ad-hoc

INDEPENDENT

ADVOCATE

REFERRAL

Form : AS304 Independent

Advocate Referral (MAND)

Task : Please approve

referral (MAND)

Task : Please review referral

Independent

Advocate

appointed

Independent

Advocate

Referral

not appropriate

End End

TRANSITION

PLANNING

Transition to

Adults Services

Planning

Form : CYP090 Transition to Adults Services Planning (MAND)

Form : AS001b Initial Referral

Task : Confirm responsibility for this Young Person has been

passed to Adults Services (MAND)

Task : Confirm that a referral has been received by Adults and

will be duly considered (MAND)

Task : Please add details to Transition Plan

Transition Planning

completed –

Assessment for

Adults Services

required

Transition Planning

completed –

Adults Assessment

not required

(Dead End)

No Further

Action –

Transition

not required

End End

Contact (Child or Young Person)Child and Family Plan Review

Child and Family Plan Review (Disability)Choice Review

First / Second / Subsequent LAC ReviewFirst / Second / Subsequent LAC Review (Adoption)

Initial Child Protection Conference (Part 1)Review Child Protection Conference (Part 1)

Review Pathway PlanYoung Carer Review


Page C2 -Assessment



Page C7-8 – Carer workflow

C9 – Adult Safeguarding

Independent

Advocate

Referral

START

ad-hoc

Page C1

Page C2

Transition Planning

completed –

Carer Assessment

required

Page C7

PURCHASING

- PERSONAL

BUDGET

Direct

Payments

Closure

Direct

Payments

Finance

Episode started

in error –

no further

action required

End

Page F6

Service

Quality

Contact

Update

Services

(Dead End)

End

Support

Planning

Page C3

Case

Closure

(Adults

Services)

Page C6

Purchasing –

Personal Budget



Task : Pass to Non Residential Charging or DP Team to attach charge

Task : Request for Shared Lives Service Purchase

Task : Pass to Local Finance to amend Residential purchase

Task : Pass to Local Finance for Short Stay Residential purchase

Task : Pass to Local Finance for Rolling Respite purchase

Task : Budget variation required (temporarily available)

Letter : PS24 Home Letter

SERVICE

QUALITY

CONTACT

Service

Quality

Contact

(42 days)

NFA

End

Res Purchasing

Activities

Complete

(Notification

outcome)

End

Non-Res

Service ended

(Dead End)

(Notification

outcome)

End

Non-Res

Service ended

(further purchases)

(Dead End)

(Notification

outcome)

End

Form : PS02 Questionnaire - SDS

Customer Monitoring (MAND)

Task : Send for Approval (MAND)

P1 - Purchasing flow 25/03/2015

START

ad-hoc

Page F6



Page P3 – Close / Amend

Traditional Purchase

PURCHASING

- RESIDENTIAL

OUTSIDE PB

Episode started

in error –

no further

action required

End

Update

Services

(Dead End)

End

Residential

Charging

– Long Stay

Purchasing

Activities

Complete

(Notification

outcome)

Support

Planning

Page C3


Letter : PS25 Home Run Out

End

Case

Closure

(Adults

Services)

(send early)

Page C6

PURCHASING

- OTHER

OUTSIDE PB

Form : AS013 Purchasing Outside PB Instruction form (MAND)

Task : Approve Purchase outside PB (MAND)

Task : Pass to Purchasing team

Update

Services

(Dead End)

End

Episode started in error –

no further action required

End

Review Purchase

outside PB (ongoing

purchases only)

Case

Closure

(Adults

Services)

Page C6


START

ad-hoc

Page F4

START

ad-hoc




Page C3 – Support Plan


Deferred

Payment

amended

(notification

outcome)

End

PURCHASING - CLOSE /

AMEND TRADITIONAL

(NON-RES)


Form : PS39 - Joint Funding Form

Form : PS12 - RESIDENTIAL - Third Party Top Up Agreement

Task : Request for Shared Lives Service to cease service




Task : Request for Vendor Set Up

Task : Pass to Local Finance to amend Residential purchase

Task : Request for Shared Lives Service to amend Purchase

Task : COMM - Pass to Commissioning Team to Amend Commissioned Dom Care

Task : Pass to Non Residential Charging or DP Team to attach charge


Episode started

in error –

no further

action required

End

Update

Services

(Dead End)

End

Service

Quality

Contact

Case

Closure

(Adults

Services)

Page C6


START

ad-hoc

Page P1



Non-Res

Service

ended

(Notification

Outcome)

End

Non-Res

Service

ended

(further

purchases)

(Notification

Outcome)

End

PURCHASE

SERVICES –

BLOCK

Update Services

DEAD

END

No Further Action

DEAD

END

Form : PS30 Adults' Services Block Contract Form

Form : PS36 Block Contract Record


Letter : PS31 Block Contract Set Up Letter

Letter : PS32 Block Contract Annual Uplift Letter

Letter : PS33 Block Contract Uplift Letter

Task : Pass to Contracts Manager for Confirmation of Vendor Set Up

Task : Pass to Contracts Officer to set up SAP Invoice for Vendor

Task : Pass to Contracts Officer to update Block Contract Spreadsheet




Task : Pass to Social Worker for Additional Information

PURCHASING -

CARER

Update Services

(Dead End)

End

Revise Standalone

Carer Support Plan

Page C7






START

ad-hoc

Page C7START

ad-hoc

WELFARE

BENEFITS

ADVISOR

REFERRAL

WBA Arrange Visit

WBA ARRANGE

VISIT

Arrange Postal Assessment

ARRANGE

POSTAL

ASSESSMENT

Full Cost

Financial

Assessment No Further Action

for Finance

DEAD END

New

Financial

Assessment

Financial

Reassessment

Partner To Be Assessed

Partner To Be Postally Assessed

Benefits Claimed For Partner

NFA for Finance

DEAD END

Full Cost

Financial

Assessment

WBA Arrange

Next Visit

Arrange Postal Assessment

WBA Arrange Visit

Arrange

Next Postal

Assessment

Page F2 Page F3 Page F2

Page F2

F1 - Finance flow 25/03/2015

START

ad-hoc

Page C2 – Assessment

Page C4 – Review Reassessment


Page C10 – RIS OT Review / Service Provision

Page C16 – DAAT Contact

Page F2

Page F3 Page F2

WBA

REFERRAL

REQUIRED

START

ad-hoc

Welfare Benefits

Advisor Referral

WBA ARRANGE

NEXT VISIT Arrange Next

Postal Assessment

ARRANGE NEXT

POSTAL

ASSESSMENT

WBA Arrange

Next Visit

And other

outcomes

as per

first visit

Page F2

Awaiting

Benefits

Claim –

No financial

Assessment

Required

Arrange

Next Postal

Assessment

And other

outcomes

as per

first postal

assessment

NEW FINANCIAL

ASSESSMENT

WBA Arrange

Visit

WBA Arrange

Next Visit

Page F1

Request

Additional

Information

Full Cost

Financial Assessment

FULL COST

FINANCIAL

ASSESSMENT

Awaiting

Benefits

Claimed

Benefits Claimed For Partner

Update Maximum Ability To Pay

NFA for Finance

DEAD END

Residential

Charging –

Long Stay

Page F4

Non-Residential

Charging SDS

Non-Residential

Charging Traditional

Non-Residential

Charging

Short Term Services

Page F5

Residential

Charging

Residential

Charging

– Long Stay

Page F4

Non-Residential

Charging SDS

Non-Residential


Non-Residential

Charging

Short Term Services

Page F5


NFA for Finance

DEAD END

AWAITING

BENEFITS

CLAIMED

Awaiting

Benefits

Claimed

Financial

Reassessment

Page F3 DEAD END

NFA for

Finance

REQUEST

ADDITIONAL

INFORMATION

Request Additional

Information

WBA

Arrange

Visit

Financial

Reassessment

Page F3

New Financial

Assessment

Full Cost

Financial

Assessment

Arrange Postal

Assessment

Arrange Next

Postal

Assessment

DEAD END

NFA for

Finance

Page F1

as above

as right

Page F1

Runout –

Financial

Assessment

Page F3


Page F1

Page F1

Page F3

Page F3

Page F3

Financial Assessment

with Property completed

(notification outcome)

DEAD END

WBA Arrange

Next Visit

Page F1

Customer is full cost –

Arrangement Fee may apply


DEAD END


Arrangement Fee

may apply


DEAD END

FINANCIAL

ASSESSMENT

APPEAL

FINANCIAL

REASSESSMENT

Financial

Reassessment

NFA for Finance

DEAD END

Financial Assessment Appeal

WBA Arrange Visit

WBA Arrange

Next Visit

Page F1

Full Cost

Financial

Assessment

Page F2

DEAD END

NFA for Finance

Benefits Claimed for Partner


Residential

Charging

Residential

Charging

- Long Stay

Page F4

Non Residential

Charging SDS

Non Residential


Non Residential

Charging

Short Term

Services

Page F5

Request

Additional

Information

(start early)

Page F2

Financial

Assessment

Appeal

Awaiting

Benefits

Claimed

Page F2

Non Residential

Charging SDS

Non Residential


Non Residential

Charging

Short Term Services

Page F5


START

ad-hoc

START

ad-hoc

Page F1

Page F2


Arrangement Fee

may apply


DEAD END

RESIDENTIAL

CHARGING –

LONG STAY

NFA for Finance

DEAD END

Deferred

Payment

Agreement

Debt Reminder

Page F7

RESIDENTIAL

CHARGING –

SHORT STAY

CRAG

RESIDENTIAL

CHARGING –

SHORT STAY

SDS CRAG

NFA for

Finance

DEAD END

Deferred

Payment

Agreement

As left

Debt

Reminder

Page F7

RESIDENTIAL

CHARGING

Non Residential

Charging SDS

Non Residential


Non Residential

Charging Short Term Services

Page F5

Residential Charging –

Short Stay CRAG

Residential Charging –

Short Stay SDS CRAG

As below


Page P2 – Purchasing –

Residential Outside PB

Page C16 –

Purchasing – DAAT

Page F2 /

3 / 5 / 7

Page F2

Page F3

Page F5

/ F7

START

ad-hoc

START

ad-hoc

START

ad-hocSTART

ad-hoc

Page F8

NON-RESIDENTIAL

CHARGING –

SDS

NON-RESIDENTIAL

CHARGING -

TRADITIONAL

NFA for Finance

DEAD END

Debt

Reminder

Page F7

Direct

Payments

Finance

Page F6

DEAD ENDPage F7 Page F6

NFA for Finance

Debt

Reminder

Direct

Payments

Finance

NON-RESIDENTIAL

CHARGING –

SHORT TERM

SERVICESNon-Residential

Charging

Traditional


Page C5 Short Term Services

Page F2 / 3 /

4 / 6 / 7

Page F2 / 3 /

4 / 6 / 7

Page F2 /

3 / 4 / 6 / 7

START

ad-hoc

START

ad-hoc

START

ad-hoc

Non-Residential

Charging

SDS

NON-RESIDENTIAL

CHARGING –

OUTSIDE PB

Page C3

Support

Planning

Set up

Arrangement

Fee Charge

Page C6

Case

Closure

Cease

Arrangement

Fee Charge

START

ad-hoc

Debt

Reminder

Page F7 DEAD END

NFA for

Finance

Customer no

longer full cost –

cease Arrangement

Fee charge

Page C7

Standalone

Carer Support

Plan

Customer no

longer full cost –

please update Support Plan

Page C3

Set up

Arrangement

Fee Charge

DIRECT PAYMENTS

FINANCE

DIRECT PAYMENTS

MONITORING

DIRECT PAYMENTS

CLOSURE

Direct

Payments

Monitoring

(send early)

NFA for Finance

DEAD END

Direct

Payments

Monitoring

NFA for Finance

DEAD END

NFA for

Finance

DEAD END

Debt

Recovery /

Debt to be

written off

Page F7

Direct

Payments

Finance

Non-Res Charging

SDS / Traditional / Short Term Srvcs

(send early)

Page F5

Direct Payments Closure

Non-Residential Charging –

Traditional / SDS / Short Term Services

(send early)

Page F5

Record Refund

of Surplus

(send early)

Record Refund

of Surplus

(send early)


Page P1 – Purchasing

– Personal Budget

START

ad-hoc

Page P1 – Purchasing

– Personal Budget

START

ad-hocPage F5

Page P1Page P1

DP Finance

activities complete

(Notification outcome)

DEAD END

DEBT

REMINDER

DEBT

RECOVERY

Debt

Reminder

Debt Recovery /

Debt to be Written OffNFA for Finance

DEAD END

NFA for Finance

Refer to Legal – NFA

Debt write off - NFA

DEAD END

Non Residential

Charging SDS

Non Residential


Non Residential

Charging Short Term

Services

Page F5

Residential

Charging

- Long Stay

- Short Stay CRAG

- Short Stay SDS CRAG

Page F4

Debt

Recovery


START

ad-hoc

START

ad-hoc

Page F4 /

F5 / F6


DEFERRED

PAYMENT

AGREEMENT

Debt

Reminder

Page F7

Deferred

Payment

Agreement

NFA for

Finance

DEAD END

Purchasing –

Residential

outside PB

Page P2

Form : FS - DPA/HASSASSA Cancellation Form

Form : FS - DPA/HASSASSA Referral Form

Form : FS – DPA & Legal Charge Checklist

Form : FS Deferred Payment Agreement

Letter : FSRC 16.04 - Chase Completion Statement

Letter : FSRC 16.05 - DPA Accompanying Letter

Letter : FSRC 16.06 - Proposal of Legal Charge. Not receive

Letter : FSRC 16.07 - Proposal of Legal Charge

Letter : FSRC 16.08 DPA Admin Charge Letter

DPA not

proceeding

– Full Cost

(notification

outcome)

DEAD END

Deferred

Payment

Monitoring

DEFERRED

PAYMENT

MONITORING

Form : NEW Deferred Payment Monitoring

Form : NEW Deferred Payment Redemption

Form : FS - DPA/HASSASSA Legal Charge Cancellation Form

Form : Deferred Payment (Corelogic)Deferred

Payment

Monitoring

NFA for

Finance

DEAD END

Debt

Reminder

Page F7

START

ad-hoc

Deferred Payment

Sustainability Check

(send early)

DEFERRED

PAYMENT

SUSTAINABILITY

Form : NEW Sustainability Calculator

(MAND)

Task : Please consider Deferred Payment

sustainability

DPA approved

DPA not

approved

(notification

outcomes)

END

DPA in place

END

START

ad-hoc

Page C2

Page C2

DPA not

being

progressed

END

DPA not approved –

self top-up

action required

(notification

outcome)

END

Documents

Episode Flow Diagrams 25/03/2015 Care Act version · Episode Flow Diagrams 25/03/2015 Care Act version Episode Flow diagrams present a ... (3) (4) (5 ) Form: AS025 ... Form: PS05