S U M M E R 2 0 1 3

Eric’s Story:Smiling Out Loud

PAGE 2

H. Houston Groome, Jr.Chair

Deborah MurrayVice-Chair

Janet WinklerSecretary

James C. Harper, Jr.Treasurer

Robert Belk, MDMedical Director Emeritus

Peg BroyhillClaudia BujoldMarc Carpenter

Joseph C. Delk, IIILaura EastonDavid GrayRob Hinman

Dottie MetzgerCharles Shell

James E. SponenbergTamra Starnes

Linda StoryParker WilliamsonBoard Chair Emeritus

Financial information about this organization and a copy of its license are availablefrom the State Solicitation Licensing Branch at 919.833.4510. The license is not anendorsement by the State.

BOARD OF DIRECTORS

If you received more than one copy of CareLines or received itin error; if you do not wish to remain on our mailing list or ifyour address changes, please let us know. Call 828.754.0101,write (return address at top of back page), or e-mail us atcchospice@caldwellhospice.org.

A MESSAGE FROM OUR CEO

Cathy Swanson, MPHChief Executive Officer

So far, Summer in CaldwellCounty has been either sun-baked or rain-soaked,sometimes both in the sameday! Regardless of weatherconditions, our patients andtheir families can count onvisits, phone calls—whateverthey need from our direct-careteams, 24 hours a day, sevendays a week. The certainty that“we’re always there” is one ofthe reasons that hospice carehas such a positive impact onpatients and families.

These early numbers for FiscalYear 2012-2013 will give youan idea of our interaction withpatients and families:

Patient/family visits: Ourdirect-care teams made 39,336visits to hospice patients and1,885 visits to palliative carepatients; our bereavement staffmade 409 visits, and volunteersmade 2,740 visits.

Palliative care: we admitted189 patients, served a total of385 patients, with an averagedaily census of 200 palliativecare patients.

Hospice: we admitted 576patients, served a total of 727,with an average daily census of147 hospice patients.

With these numbers in mind, inthis issue of CareLines, weinvite you to read about howwe make “presence” a priority.

First, in our cover story, meetEric Norwood. Currently aForlines Patient Care Unitresidential hospice patient, Ericwas referred for palliative careservices, initially.

Eric’s radiant smile—everyonementions it. Our staff andvolunteers read to him, preparemeals just the way he likes,share jokes with him, and work, day by day, to enhancecommunication and ease thefrustration that is a part of hisdisease.

To learn the importance oftraining for all members of ourhospice staff and how families’evaluations ensure that weperform at our best, check outour “quality end-of-life” articleon page 11.

In addition, you’ll see theprograms being planned by ourbereavement staff and learnabout our volunteers—includingour newest volunteers, the “petvisitors” who are introducingthemselves to patients in ourForlines and Stevens patientcare units.

If you have questions abouthospice care, please invite us to speak to your group or check our website atwww.caldwellhospice.org or give us a call at 828.754.0101.We’re always there!

—Cathy Swanson,chief executive officer

PAGE 3

COVER STORY

Eric’s Story: Smiling Out Loud HAT A SMILE! When youenter Eric Norwood’s room,

it is the very first thing you notice.His welcoming smile offers just ahint of the playful personality ourForlines Patient Care Unit (PCU)staff has come to know. CNARevonda says, “We all kid and cutup.” When she and CNA Tammycome down the hall toward hisroom, Eric hears their voices andmakes a noise to get them into the room for a visit.

LPN Ann says, “He is as funny ashe can be,” as she tells abouttrying to adjust his bed and beingunable to get the bed to cooperate.Eric was laughing, she says,because he knew all along that she was hitting the wrong buttonon the control.

In providing care for Eric, frompalliative care, through hospicehome care, and now residentialcare, Caldwell Hospice’s staff hasmixed the serious with a healthydose of humor.

Eric’s cousin Rosalind “Rocky”Kincaid says he is a very privateperson, perhaps because for nine-and-one-half years, he was awildlife officer in Gaston County—or perhaps his appreciation forprivacy directed him to his job.When you ask Eric, he describesseasonal changes and the wildlife—deer, wild turkeys, rabbits, and a few bears.

Eric left that part of his life and camehome to Caldwell County, when hebegan feeling weakness, cramps,and muscle spasms. He movedinto an apartment at first; this wasbefore he received the diagnosis that explained his condition.

As Eric lost more mobility, Rockyrecognized that he didn’t need tobe alone. She convinced him tomove in with her, so Rocky, a certi-fied nursing assistant, could helpcare for him. Eric stayed with herfor about 18 months. During thattime, July 2011, Eric was referred

to Caldwell Hospicefor palliative careservices. Dr. ThomasRay worked with Ericand his physician tomanage hissymptoms.

By July 2012, Eric’scondition requiredthe attention thathospice care offers:an assigned nurseand medical socialworker, with CNA,chaplain, and volunteers, whenrequested. “Everyone of them wentout of their way tohelp,” Rocky remembers.

A few months ago, with additionalweakening of his muscles, Ericchose to come to the Forlines PCU.Rocky, who has stood by himthroughout the powerful changes

people in the world. They helptheir loved ones face each daywith hope. Each person who isbattling ALS has a unique story toshare that will inspire others not togive up and to live life to thefullest.” —www.alsa.org/als-care/stories/

Eric’s Caldwell Hospice supportteam includes many volunteers.“When Eric has a need, we don’thave any trouble getting it filled,”says Volunteer Coordinator BrittanyBonn. “They say they learn fromhim and want to go back.” Concernfor Eric led volunteers to requestthe addition of ALS information to their required educational material.

A CHPC massage therapist visitsEric regularly. CHPC staff andvolunteers read to him, help him setup a special “eye gaze” computer tosurf the Internet and communicatemore easily as speaking becomesmore difficult. They know his TV-viewing favorites: “cop shows,”ESPN, and college basketball.Which team? Eric smiles: “Carolina.”

Learning what counts as “quality oflife” for each individual and helpingthe patient achieve it are essentialto good hospice care. We atCaldwell Hospice and Palliative Careare privileged to “be there” for Eric.

W

On the Cover:Eric Norwood

“I’ve had the honor of working with Eric for several weeks, and he has taught me so much about life,” CHPCvolunteer Barbara Jones says. “His smile and attitude are an inspiration for us all, and he definitely makes me laugh!”

Learning what counts as

“quality of life” for each

individual and helping the

patient achieve it are essential

to good hospice care.

in his condition, says, “I wouldhave been glad for him to remainwith me.” But the decision wasEric’s. So Rocky arrives by 4:30 p.m.most days to keep him company,help with dinner, and urge him todo as much as he is able.

Eric’s disease is ALS (amyotrophiclateral sclerosis), commonly calledLou Gehrig’s Disease. Thisprogressive neurodegenerativedisease affects nerve cells in thebrain and the spinal cord. We don’tknow what causes ALS, and thereis no cure, although research doesoffer greater understanding.

“Each person who is battling ALS isa study in courage. The family andfriends of people with ALS also areamong the most courageous

C O N T R I B U T I O N S

PAGE 4

MEMORIALSJohn AbsherHeavenly Hope Baptist

ChurchMountain View Pediatrics, P.A.Elaine BrooksRoger M. AdamsNancy AdamsRichard L. AndersonCarolyn AndersonVirginia BarlowNelson's Chapel Baptist

ChurchBryan & Tonya BarlowJames & Pat WoodsAddie BarnesRonnie Barnes & W.V. RidersJimmy BarnesRonnie Barnes & W.V. RidersViolet S. BartlesErnest & Brenda BartlesJudy E. BaumanHarvey BaumanJimmie BeanKaren AngleyFred & Erica McCurryDwight BillingsChildren of Dwight D. BillingsRita D. CheekThomas & Marilyn WinklerDale J. BlevinsDry Ponds Baptist ChurchIla Mae BolickNancy E. AllisonRonnie & Patricia BrownDr. Kenneth & Priscilla

HensleyRob & Vivian TaylorArthur "Art" BousquetJeanne BousquetClinard BowmanGail BowmanDavy, Lois, & Amber

WhittingtonMargaret BowmanGail BowmanDavy, Lois, & Amber

WhittingtonCora BoyceWilliam Lenoir Middle SchoolKeith BradfordCharles & Billie BraswellErnest BrandonDry Ponds Baptist ChurchJ. Landon BraswellMonica MesserMary PerrouJohn BrinkleyGranite Falls High SchoolClass of '68 ReunionClay BrookshireLivingston first cousinsCharles & Billie Braswell

Rob & Vivian TaylorHelen BryantMcLeansville Baptist ChurchClaudette Jones CothrenJoyce Rae DayRobert & Rebecca JonesJerry & Gwynda MarloweSue Helton BucknerLloyd & Anna Lea HeltonRichard HeltonGlenda SuddrethDavid T. BumgarnerEmelyne WilliamsMargaret BumgarnerEmelyne WilliamsBobby ButtsKirby & Mary EveretteHerbert CallLockheed Martin, MFC IT

E&PS colleagues & friendsPaul W. CallowayWanda G. CallowayJim CampbellElaine BrooksFoybell CarltonEmployees of K.E. Austin

Corp.RPM Wood Finishes GroupSealed AirSealed Air Corp., R&D

Protective PackagingTown of WilkesboroAllene B. StevensMichael L. CarterJanice CarterAndrew "Andy" ChesterThelma ChesterJosephine Clarke ChesterAndrea BiddixDebbie ClementJackie EdwardsDavid HolmanAngela KanuppRobin LedfordJessie MarleyRashelle PenleyMarcia PottsScott RogersKathy SeitzMargie StarnesMichelle TriplettAnnie ChurchMonica MesserMary PerrouAllen Cecil ClarkSusan CookPete & Libby CrumpEd & Linda LivingstonPhillip & Janet MarshDanny ClarkRichard D. MyersJohn David "J.D." ClawsonDry Ponds Baptist Church

J.B. CloerElaine BrooksMary CobbFellowship Baptist ChurchRon & Christine BeaneRobert & Donna BelkLarry & Linda CraigMable CraigMarty & Natalie DavisMike & Mitzi MullMr. & Mrs. Lemuel F. QueenMary CoffeyClaude CoffeyRay CoffeyDavy, Lois, & Amber

WhittingtonJack "Dude" Conrad"Friday Night Gang"First Baptist Church, Hudson,

Nursery & Mission FriendsJim & Tonya AmeliaAlbert & Camille AndersonKevin & Laura BrownChris & Debra BurtonDonald CarverLarry & Fran ChapmanGary & Tammy ClarkErnestine ConradSkip & Davanna DownsCarol HarrisGeorge & Eleanor KirbySherry LackeyJerry & Jan LedfordJim & Susan MorganElizabeth R. NelsonKara QueenMr. & Mrs. Lemuel F. QueenPat & Connie RussellAlex SetzerAlex & Susan SetzerJim & Les ThackerLuther CozartDennis HarrisCharlotte CraigFred CraigMamie CraigWest Lenoir Baptist ChurchCharles C. CrispCarolyn BushMichael D. FawJohn HayesLaverl HayesRonnie & Pam HouckTommy & Eloise MarleyReba C. WatsonHarry CurtisVocational RehabilitationPatrick & Kay CrouchRoswell CurtisAnn GeorgeJeanne Victoria DouglasPete & Mary Jo LoyzelleMildred B. Nichols

Willard DuffeyBethel Advent Christian

ChurchKeith & Peggy BlinsonArvil "Bud" DulaDry Ponds Baptist ChurchJessica Leigh DuncanIrene DuncanWade DuncanBrown & NeuwirthEsther EckenrodBlue Ridge Electric Board,

Directors & executive staffJames A. BradshawTerry & Peggy HeltonJimmy & Nancy HemphillJeff & Rita JoinesBernice McGuireBradley & Pat McNeillAlyce WaltonKathie WoodleRosie FergusonRPM Wood Finishes GroupGavin FittsDry Ponds Baptist ChurchBarry FosterCaldwell Memorial HospitalHillcrest Baptist ChurchBill FosterBlanche ReidReno Cline FoxNonnie EnglemanSteve FoxGwindola FranklinBuddy & Brenda McDonaldMag McDonaldLowell & Lillie SpearsBlanche GarrenBlue Ridge TelephonePioneers Dr. Myra A. DicksonDennis & Betty Rose MackieAllen GraggFirst Baptist Church, WhitnelEmma Jean GraggShirley J. Gragg & FamilyKenneth & Jennifer HairGeorge L. GreenDry Ponds Baptist ChurchMildred GreenDry Ponds Baptist ChurchCharles Eugene GreeneDennis & Jean GobleFred & Linda JenkinsShirley KincaidSarah & Will OsierEdna Robbins & FamilyDoris "Dot" GreeneMiller Hill Baptist Church,

Golden Circle Class & WMU 1 Group

Pam Cannon

PAGE 5

James "Bud" GriffinLenoir High School Class of

1955Jeanette DicksonKevin & Charlotte GrossbeckShirley G. MundayFaye HadleyWilliam Lenoir Middle SchoolRene HaiglerElaine BrooksLonnie HallViola HallJerry HarrisGranite Falls Middle School

& Bill SchreiberLana CarnettMr. & Mrs. Dale McLambCaroll & Amy TuttlePaul HarrisDennis HarrisRuth HarrisonHollar & Greene Produce Co.,

Inc.Robert "Bob" HaussErnest & Brenda BartlesRon & Christine BeaneRobert & Donna BelkMary Barber BellingerJamie B. HarwoodSwan HayesBrothers, sisters, & families

of Lonnie & Judy ReedCustom Veneers, Inc.,

EmployeesSusan H. BlizzardDon & Paulette CulbrethPeggy HayesDavid & Geraldine MartinMac & Peggy MartinJack & Debbie MasonAllen Bruce HeltonLewis & Doris GibbsFreddie & Cecil RuppeJohn WalkerSamuel Williams, Jr.Fannie HeltonDry Ponds Baptist ChurchDonna HendrixCatawba Valley HarleyOwners Group—H.O.G.Hudson Middle SchoolKathleen HenryLinda WarrenBurl HermanDeane HartleyGary HildebranPam HildebranBetty HoffmanFoothills Temporary

EmploymentJames A. BradshawBarney & Alliene CloerCarol & Lib Pearson

Michael & Anne StoryHenry HollowayJeanette Holloway Catherine HolmesCharles HolmesMyron "Van" HoltBusiness Leaders of CharlottePaige & Jared Sweet

& Chrisanne StoneBobbie CurtisJenny TovesElizabeth HoneycuttOpal Woods & familyP.D. GroceryHubert & Norma NelsonEd & Sandy PritchardMary Alice HouckRob & Vivian TaylorW.F. "Witt" Howard, Jr.John & Josephine BeallRon & Christine BeaneRobert & Donna BelkBill & Mary BentleyCharles & Billie BraswellSteve & Mary Shelton DrumJoe & Carolyn ParkerRalph & Jane PrestwoodJack HowellHelen BurlesonJohn & Jane GreeneCharles SasserCheryl WebbJoseph HoyleKeith & Peggy BlinsonJeanne N. Bush & FamilyBoyd IcenhourNancy Louise Icenhour, Jeff,

& RandyJoe W. IcenhourRuby IcenhourMichael IcenhourNancy Louise Icenhour, Jeff,

& RandyRickey IngleDennis HarrisBrett JeromeCarl & Shirley WestDeborah WestAnnette JohnsonRuby K. WarnockDollie JordanJenny DavisRick & Susie MarkEdwin & Sharon WiehrdtFaye KellerRichard D. MyersJohn KellerRichard D. MyersAlvis D. KelleyPrecious KelleyGlenn KentRichard D. Myers

Rick LailDry Ponds Baptist ChurchGarland LaxtonCharles & Billie BraswellLinda W. HeltonWilliam & Juanita LaneyNancy StevensMr. & Mrs. John WarrenDale & Gwyn WatersRosey LongBaker Tire Center, Inc.Calvary Baptist ChurchRPM Wood Finishes GroupEula LooperJim & Judy MackieDottee MackieDry Ponds Baptist ChurchKathryn MaltbaParsec FinancialManagement, Inc.Maynard JoplinDarrell & Dottie LloydDonna MaradaDaniel "Dan" W. MartinRob & Vivian TaylorDennis MartinWestview Baptist Church,Gerald Allen Class Westview Baptist Church, the Food CommitteeLouise CoxPatricia MatthewsKaren BeldingCindy HanoverMadge McCrackenCo-workers of AnnMcCracken LucasTom & Barbara LucasJoel & Sarah McCrackenTom & Nancy WheelerDelana McCroskeyDry Ponds Baptist ChurchPauline McDadeDry Ponds Baptist ChurchHansel McNeilRobert & Donna BelkDonnie & Pam JenkinsDaniel & Delores KirbyCharles & Lorraine MintonNell RaderDarryl & Jan WilcoxThomas & Marilyn WinklerDavid MikealWard MikealHerbert "Hub" MintonMr. & Mrs. Dewey PhillipsMozelle MintonMr. & Mrs. Dewey PhillipsMary Ward MooreRPM Wood Finishes GroupJ.B. MyersSharon Jenkins & Michael

Jenkins

Richard D. MyersOpal MyersSharon Jenkins & Michael

JenkinsRichard D. MyersSherry NelsonThe Joe Oliver FamilySkip & Davanna DownsChuck & Debra D. GoodeBarry & Susan StoryRuth NewcombMedcost Benefit ServicesAnthony & Carolyn WhittHarrison NixDry Ponds Baptist ChurchJerry PhillipsNorth Catawba Baptist

ChurchShirley KincaidJoyce KnightAnne J. LaneJerry & Barbara McCallJerry Phillips familyJim & Margaret PrestwoodLucille PhillipsPolly MooreBarbara PiggElaine BrooksDarrell PooveyCharles & Juanita PooveyBarton PotterKen & Kay HatchReba Tolbert PriceMary B. PadgettThelma PrinceCarl & Ramona DuncanFred & Margie PrinceEvelyn Harren PunchLiberty Baptist Church,

MooresvilleMike & Anita BroachKevin & Leslie CoxEunice PunchWayne & Margaret PunchRandy RamseyDry Ponds Baptist ChurchArlen "Roy" RashCott Systems, Inc.NC Association of Register

of DeedsNCARD District IIWilkes Regional Medical Ctr.,

Pharmacy Dept. co-workers of Arlen Rash, Jr.

Skip & Davanna DownsRuth ReeceDr. Kenneth & Priscilla

HensleyRobert P. ReeseMrs. Helen M. Underdown

& family

C O N T R I B U T I O N S

PAGE 6

Dale ReidUnion Baptist Church,

Faithful Followers ClassIrwin AbramsCarl & Glenda AndersonJeraldine R. GreenFred & Hazel McGeeJohn & Betsy McReeCarol PinchefskyMarie PraterBlanche ReidGordon & Nancy SchellJanette WilsonNed RichardsRichard D. MyersPara Lee RichardsFrank C. RichardsErnest Wayne RobbinsEmployees of KlingsporHarris Chapel Baptist Church,

Adult 1 ClassDorothy BoundsSharon Jenkins & Michael

JenkinsDr. Donald W. LackeyRichard "Coach" SainRon & Christine BeaneMary Barber BellingerPatrick & Kay CrouchJamie B. HarwoodRussell SchnepperCaldwell Memorial HospitalDeLane Scott, Jr.Mary BaldwinDaisy SeagleDry Ponds Baptist ChurchJacob Earl SeagleDry Ponds Baptist ChurchLawrence Seagle, Jr.Dry Ponds Baptist ChurchRoss SeagleDry Ponds Baptist ChurchGerald SecreastKeith & Peggy BlinsonRuth SetzerDavid DunnTommy & Diane DunnOra R. SherrillElizabeth A. SherrillCharlsie ShoemakerRPM Wood Finishes GroupRobert & Barbara MeltonJoe & Carolyn ParkerSusie ShoemakerWord in Truth MinistriesNell RaderThelma SimmonsAdrena SiglerCenter Grove Baptist ChurchEddie SmithRichard D. Myers

June SmithErnest & Brenda BartlesOliver SmithDry Ponds Baptist ChurchFrances Rector SteagallPhyllis CopelandDorothy SuddrethEstate of Dorothy SuddrethTroy SuddrethLGS Proposal TeamScott & Cindy McCauley-

HummelKim PyleBlanche ReidJanet WindhamDonald SullivanAdelaide W. SullivanJ.C. SullivanFrank & Penny MilsteadEd SwabRob & Vivian TaylorKathleen SwansonErnest & Brenda BartlesRichard "Bill" SwansonErnest & Brenda BartlesDelma Sipe ThomasPatricia KidderLingle TriplettCharles & Billie BraswellAgnes L. Vander ZwaagHighland Park AssociationCamille CrapseyBetty J. HansenDon KowitzBob & Judy PorathGeorge & Betty PurcellDean & Karen ReendersJean RyanLester & Cathie Van AllsburgJohn Henry VanstoryGeorge & Susan BoydJames A. BradshawLynda BustleAmanda LanzettaBeth NeillRob & Vivian TaylorAllen & Jennifer WigginsNoland & Amy WigginsVirginia C. WigginsMolly WalkerSheila Walker JoplinWally WalkerThe Walker familySheila Walker JoplinDiane McCraryJack WalshFrank C. RichardsMarvin E. WalshFrank C. RichardsClyde WardJames A. Bradshaw

Norman "Dale" WardCaldwell County Clerk of

Superior Court staffCaldwell County Democratic

PartyMyrtle, Larry, & Kenny WardVirginia Wyke & familyRon & Christine BeaneMary Barber BellingerCharles & Billie BraswellGail BroomeMamie CannonBeth ChesterBarbara DrumDavid DrumDonnie & Sue GoodaleHarper & Rachel HarrisJamie B. HarwoodLinda G. HebelJim & Barbara HightowerGreg & Pam PilkentonRalph & Jane PrestwoodJune RayElizabeth A. SherrillJohnny Mack & Jeanette A.

TurnerRuby K. WarnockPeggy WinklerEdith "Polly" WarlickDry Ponds Baptist ChurchRoyal WatsonNew Vision Baptist FellowshipVena WatsonKay WhiteRobert "Bob" WelchJeff & Shelli WelchOlan WhisnantElaine BrooksMary H. WhiteAlicia GreeneLenny & Eva JordanLisa "Lilly" WidenerPastor Gyles & Ruth Widener

and all of Lilley's familyMarjorie WilliamsDavie & Charlene WaggettA.D. WilsonDry Ponds Baptist ChurchEugene WilsonDry Ponds Baptist ChurchLarry D. WilsonDry Ponds Baptist ChurchHal Poovey YountTim Yount

HONORSCaldwell Hospice &Palliative Care staffNancy Louise Icenhour, Jeff,

& RandyBobbie Curtis

Caldwell Hospice &Palliative Care, all nurses,CNAs, & staff at RobbinsCenterJack & Debbie MasonRev. Jamie Armstrong,First United MethodistChurchJack & Debbie MasonByrl BakerDale HaiglerReba BarlowElaine BrooksSteve ButlerJack & Debbie MasonNancy CampbellErnest Wayne Robbins familyFamily of Wayburn IngleAnnie BraswellCarroll "Poppy" CoffeyGail BowmanChuck CrispJerry Phillips familyElaine BrooksSylvia DunnDavid DunnIva GraggElaine BrooksBetty GreeneElaine BrooksHouston GroomeGwen TeagueRuth HaiglerElaine BrooksGreg HambyElaine BrooksDr. Dennice HermanElaine BrooksJack & Debbie MasonJoey & Virginia HoyleJack & Debbie MasonDr. & Mrs. RameshKrishnarajJack & Debbie MasonDr. & Mrs. N.M. Lewis, Jr.Jack & Debbie MasonEunice McDonaldHarold McDonaldJames McDonaldCheryl McDonald-LeeDottie MetzgerElaine BrooksDolly MoretzBeverly SwansonJenni S. PattersonElaine BrooksJoseph PiggElaine BrooksDr. Thomas RayJack & Debbie Mason

C O N T R I B U T I O N S

PAGE 7

Rev. Marietta Smith, FirstUnited Methodist ChurchJack & Debbie MasonBrady Soop, West LenoirBaptist ChurchWest Caldwell Class 2013Dr. Parker T. WilliamsonW. Robert Stover, The Stover

FoundationPatty WilliamsonJack & Debbie Mason

GENERALIN-KINDMelanie’s Hometown PharmacyAbsher familyAmazing Grace Lutheran

ChurchBaton United Methodist

ChurchBlue Ridge Graphics &

Screen PrintingCaldwell County Council for

WomenCalvary Baptist ChurchCenter Grove Baptist Church,

JOY ClubCentral Baptist Church,

Mission Action GroupCollege Avenue Baptist

ChurchCollege Avenue Baptist

Church, Circle GroupCox Wood PreservingCross Roads Community

ChurchDomino's PizzaDonna's CafeDry Ponds Baptist Church,

Koinonia ClassFairview Presbyterian ChurchFamily of Peggy JohnsonFellowship Baptist ChurchFirst Baptist Church, HudsonFirst Baptist Church, Hudson,

Round Table GroupFirst Baptist Church, Hudson,

20-Something GroupFirst Wesleyan Church,

Women's GroupFood LionFriendship Baptist Church,

Auditorium ClassFull Moon Cafe

Grace Chapel United Methodist Church

Hannah's BBQ SouthHappy Valley SchoolHudson United Methodist

ChurchJordan & Tyler's Coffee CornerKFCKiwanis Club of LenoirLenoir Church of ChristLower Creek Baptist Church,

Faithful Workers ClassMaurice’sPiccolo'sPizza HutProcare RxSouthern ComfortsSt. Paul AME ChurchStarsteps Dance CenterThe Gold MineThe New City BBQWildwood Advent Christian

ChurchWilliam Lenoir Middle School,

8th GradeYadkin Baptist ChurchZion United Church of ChristCatrina AllwardtBeverly S. BargerNichole BentleyDebra BrownSam & Linda CanipeShirley CashionMichelle ClarkDonna ClarkeApril CrainJames E. HayesSamantha KemphShana PearsonMiguel QuinterosCaleb ReeceLori SettlemyreJackie SevertBarbara ShivelyAdam SparksDazine StallordDean WatsonLarry Whitlock, NC Health

Horizons, LLCHeather Wilcox

IN-KINDMEMORIALSJudy E. BaumanHope Christian Fellowship

Keith BradfordEbenezer United Methodist

Church, Pairs & Spares ClassEdith Wells BrownThe Brown familyJerry "JC" ClarkeMichelle ClarkJoy CollinsWes CollinsSherlene DancyHarvey DancyAllen Bruce HeltonDoris HeltonDonna HendrixRichard HendrixLisa OwensBonnie HollarJudy ArneyKay LackeyBruce Eugene LovinsKathy LovinsMadge McCrackenRev. Larry McCrackenJoyce McNeilYvonne WilkinsJerry PhillipsCarolyn PhillipsRosa Lee PresnellBarbara HinkleBetty Jo SchellEd Schell, Karen, & JanetJudy WilsonMelody Wilson

IN-KINDHONORSMary CobbRachel Stallings

CONTRIBUTORSMitsubishi Power Systems, Inc.NC Community FoundationClara AndrewsCecil & Gladys ClarkRobert HarrisEric & Barbara HartleyMr. & Mrs. B.M. Osborne, Jr.

RELIGIOUSORGANIZATIONSBethel Advent Christian

ChurchCajah's Mtn. Baptist ChurchCalvary Baptist ChurchCedar Rock Baptist Church

Center Grove Baptist ChurchChurch of Resurrection HopeClover Baptist Church,

Berea ClassConcord Baptist ChurchDry Ponds Baptist ChurchDudley Shoals Baptist ChurchEast Flat Baptist ChurchFaith Baptist ChurchFellowship Baptist ChurchFirst Advent Christian

Church, Hattie Steele CircleFirst Baptist Church,

Granite FallsFirst Baptist Church, HudsonFirst Baptist Church, Hudson,

Nursery & Mission FriendsFirst Baptist Church, WhitnelFirst United Methodist Church Grandin Baptist ChurchHarris Chapel Baptist Church,

Adult 1 ClassHeavenly Hope Baptist

ChurchHibriten Baptist ChurchHillcrest Baptist ChurchLiberty Baptist Church,

MooresvilleLittlejohn United Methodist

ChurchLivingston Memorial Baptist

ChurchMcLeansville Baptist ChurchNazareth Advent Christian

ChurchNelson's Chapel Baptist

ChurchNew Vision Baptist FellowshipNorth Catawba Baptist

ChurchRefuge Missionary Baptist

ChurchRock Chapel Church of GodTemple Hill Baptist ChurchUnion Baptist Church,

Faithful Followers ClassWest Lenoir Baptist ChurchWestview Baptist Church,

Food CommitteeWord in Truth MinistriesYadkin Valley Baptist Church,

Golden Nuggets

C O N T R I B U T I O N S

Caldwell Hospice and Palliative Care, Inc., gratefully acknowledges memorials and contributions received between 01 Apriland 30 June 2013. Please notify us if we have omitted a donation from this listing. Contributions received after 30 June2013 will be listed in our Fall 2013 issue.

Newsletter mailing list policy:CareLines is published four times a year. Each person who contributes during the sixmonths prior to a mailing will receive the next two issues. Individuals who ask to be placed on our “do not remove” mailinglist will receive the newsletter every quarter.

PAGE 8

ASHEWOOD GRIEF AND COUNSELING SERVICES

Educating Schools and the Community about Grief

There is far more to the schoolday than classes, lunch, andafter-school programs. Studentsfrom kindergarten to high schoolseniors face challenges that canstrengthen or weaken them.

Grief in Schools is a resource forCaldwell County schools’ supportstaff members throughout theschool year, when grief-inducingsituations occur, such as theunexpected death of a classmateor the death of a trusted facultymember.

We offer a grief and loss presentation for third-graders, a Community in Schools presentation for sixth throughninth graders, grief and lossinformation for the West CaldwellHigh School peer mediator class,and individual counseling at Ashewood.

We will focus on the Grief inSchools program at our AugustCaldwell County Today interview,too. To learn about grief-relatedsupport we offer to the CaldwellCounty school system, check TVlistings for Caldwell Hospice onCaldwell County Today.

Each September, we inviteCaldwell County’s school socialworkers, psychologists, nurses,and counselors to our annualGrief in Schools breakfast. It’s our opportunity to share resources and information they may need through-out the school year.

Support for Grieving SpousesWe’re setting aside Tuesdayafternoons in August for ourSupport for Grieving Spousessupport group. On August 6,13, 20, and 27, from 2 to3:30 p.m., we will gather atAshewood, 1002 AsheAvenue, in Lenoir, to discussthe sadness, loneliness, andanger that are parts ofgrieving the death of abeloved spouse.Elizabeth Beard,LCSWA, will leadthe group. Formore informationor to sign up,call the bereave-ment staff at828.754.0101.

Elizabeth

Beard, LCSWA

Grief in Schools Program

PATH OF REMEMBRANCEa l a s t i n g t r i b u t e

Caldwell Hospice and Palliative Care offers anopportunity to remember your loved one witha lasting memorial. A personalized brick inmemory or in honor of your loved one, church,business, or civic group can be part of thePath of Remembrance, the walkway from ourbeautiful front porch to our patient care unit at Kirkwood in Lenoir.

Each four-by-eight brick can be purchased for a donation of $200 and comes with acertificate which recognizes your gift. For anadditional $25, you can receive a duplicate of your brick with felt backing and a stand for display. For more information, contact us at 828.754.0101.

PAGE 9

CALDWELL HOSPICE

Pet Visitors Come to Caldwell Hospice PCUs

You might say that CaldwellHospice staff and patient careunit (PCU) patients have openedtheir arms and their hearts to petvisitors. The program began inJune, with visits to both theForlines PCU in Hudson and theStevens PCU in Lenoir, scheduledby Volunteer Support SpecialistCrystal Burch.

Labradoodle Maddi received hertraining from Therapy Dogs,International. She and herhumans Steve and JenniferTriplett (pictured bottom left) havealready developed a followingamong patients who want tospend time with a gentle, lovingdog. The Triplett family makesregular pet visits to GatewayRehabilitation and Healthcareresidents, as well.

Phoebe received her training fromPet Partners (formerly the DeltaSociety). Her good friend KathrynHartman (pictured top right) is aCaldwell Memorial Hospital nurse.

At the beginning of each visit, the pet visitors stop at the TeamCenter to announce themselvesto the nurses before checkingroom by room to ask if patientswant a visit with a furry friend-to-be.

Anecdotal evidence tells us andresearch confirms that sharingquality time with pets canimprove a person’s attitude andquality of life.

Of course, not all CaldwellHospice PCU patients will want tovisit with Maddi or Phoebe—butthe undeniably adorable dogs willbe available during weekly visits

Anecdotal evidence tells us and

research confirms that sharing

quality time with pets can

improve a person’s attitude

and quality of life.

for petting and conversation orjust a warm, unconditionalpresence.

Stevens PCU patient John Barbarito learnedthe way to Maddi’s heart in a hurry--andshe licks her chops in appreciation afterenjoying the doggie treat!

MYTH REALITYHospice is the "something more" that can be done for thepatient and the family when the illness cannot be cured. It is a concept based on comfort-oriented care. Referral intohospice is a movement into another mode of therapy, whichmay be more appropriate for terminal care.

(Hospice Foundation of America)

Hospice is where you go when there is "nothing else tobe done."

PAGE 10

VOLUNTEER NEWS

Making a World of Difference

Adult Volunteer TrainingSeptember 14 and 21, 20138:30 a.m. to 4:30 p.m.McCreary Family ProfessionalCenter, Meeting Room B526 Pine Mountain RoadHudson, NCWe are currently seeking:• Volunteers to visit with patients

in their homes or long-term-care facilities

• Male volunteers• Volunteers willing to

- provide caregiver relief- provide transportation- run errands for patients

For information or to register, contactBrittany Bonn, Volunteer Coordinatorat 828.754.0101 orvolunteercoordinator@caldwellhospice.org.

VolunTEEN Kristen Beach paintsForlines Patient Care Unit patient BettyMeadows’s fingernails. This is just oneof the services provided by our Volun-TEENS for PCU patients. They also bakecookies, make crafts, visit long-term-care facility residents, help with yardwork at patients’ homes, help with bulkmailings and other tasks for CaldwellHospice staff members, and more.

New VolunTEENS are pictured above: (standing, L to R) Dylan Harbeson, JordanAlley, Evan Clark, Annarae Van Osdol, Connor Pruitt, Caitlin Hall, Daniel Pezzi,Kirsten James, Zach Bryson, Amelia King, Mackie King, Starr Sanchez, WynterHammons, Hannah Robbins, Bailey Maltba, Chelsey Parsons, Gracie Van Osdol, andDeeDee Hurtado; (seated, L to R) Kyle Anderson, Molly Macchia, Carley Holt, MollieBarlow, and Ariana Garcia.

Volunteers are vital toour hospice. They cometo us from diversebackgrounds and fill avariety of needs. Somework directly withpatients; others assistwith office work,maintain our grounds,and perform a multitudeof tasks to support ourorganization. Each oneis unique, but they allhave one desire incommon—to make adifference.

Adult volunteers mustbe 18 years old orolder; complete an applicationand provide references; undergoscreening for dependability,emotional strength, characterreferences, and good listeningskills; and are required tocomplete 12 hours of training anda post-training interview with ourvolunteer coordinator. Adultvolunteer training is offered fourtimes each year, with the nextscheduled in September!

Caldwell Hospice offers additionalvolunteer opportunities throughVolunTEENS, for teens in highschool, and Ambassadors, liaisonsbetween the faith community andCaldwell Hospice.

For more information aboutmaking a difference as a Caldwell Hospice volunteer,contact our volunteer coordinatorat 828.754.0101 or volunteerco-ordinator@caldwellhospice.org.

New adult volunteers are pictured above: (standing, L to R) Bobby Harmon, Angela Pelotte, Carol Harmon,Becky Sullivan, Constance Prokop, Peggy Bryan, JackieClarkson, Gail Hall, Brooke Jardon, Jeff Norris, andGayle Norris; (seated, L to R) Sam Jenkins, AnneMartin, and Debra Kelly Greene.

PAGE 11

QUALITY END-OF-LIFE CARE

Our Assignment: To Be the Best Hospice We Can BeProviding excellent care for hospice and palliative care patients is the mission, the goal, and the reason thatCaldwell Hospice and PalliativeCare has served the communitysince 1982. To say that we takeour responsibility seriously andview our work as a calling is an understatement.

Every Caldwell Hospiceemployee’s job assignment—housekeeping, maintenance,business, clerical, administrative,public relations and marketing,and dietary, as well as doctors,nurses, nurse practitioners,medical social workers, certifiednursing assistants, chaplains,bereavement staff members whoprovide direct care to patientsand their families—contributes toour successfully providing carefor patients and their families.

includes safety procedures; the history of hospice, generally, and of Caldwell Hospice, in particular; medical conditions at the end of life; how familyrelationships might be affectedas the patient nears death, andother topics. Our volunteersreceive similar instruction during 12 hours of training.

To achieve an objective view ofour work, we send evaluationforms to patients’ families. Afterwe review the responses, wethen send them to the NationalHospice and Palliative CareOrganization (NHPCO), whichmeasures our results with otherhospices’ in North Carolina andthroughout the US. When wereceive the quarterly resultsfrom NHPCO, we look for waysthat we can improve ourservices, even though weoutscore other hospices in NCand hospices throughout the US,regularly. In the first quarter of2013, for example, CaldwellHospice scored in the top 10%nationally on responses to 18 of23 “quality indicator” questions.

“Evaluations tell us how well weserved the families, compared towhat we intended to do,” saidChief Executive Officer Cathy

Swanson. “We want to be the best hospice

we can be. It’s not enough to be ‘better’

than other hospices.”

To maintain the highestquality of care means we nevertake our knowledge for granted.We require everyone on ourstaff to complete a minimum ofeight or 12 hours of educationeach year, depending on theirjobs; our volunteers mustcomplete four hours of educa-tion each year, also.

Direct-care staff members maysit for certification examinations,with questions focused on theirdisciplines. They must renewtheir certification periodically—every four years for nurses andcertified nursing assistants, twoyears for social workers, and 10years for physicians.

Our staff includes seven nursescertified by the National Boardfor Hospice and Palliative Nursesand 10 certified nursing assis-tants who are certified by theNational Board for Hospice andPalliative Nursing Assistants. Ourbereavement coordinator is anAdvanced Certified Hospice andPalliative Social Worker, and allthree physicians are certified inHospice and Palliative Medicine.

To say that we take our

responsibility seriously and

view our work as a calling

is an understatement.

We prefer that employees whowill provide direct care to ourpatients have previous hospiceexperience, if possible. Theircompassion and passion forhospice care are the intangiblequalities we require.

“I wasn’t sure that my job had‘personal’ value,” a CHPC admin-istrative staff member said,“until I shared a conversationwith a family member in thefamily kitchen. I realized thatjust talking about day-to-daythings was comforting at a timewhen this man was preparing tolose a loved one.”

All new employees complete anextensive orientation program. It

Caldwell Hospice and Palliative Care, Inc.Companions for the Journey

902 Kirkwood Street, NWLenoir, NC 28645www.caldwellhospice.org

NONPROFITORGANIZATION

US POSTAGE PAIDPERMIT NO. 272

LENOIR, NC

I N T H I S I S S U E

A Message from Our CEO ........2

COVER STORY Eric’s Story: Smiling Out Loud ..3

Contributions ........................4-7

Ashewood Grief andCounseling Services..................8

Path of Remembrance ..............8

Pet Visitors Come to CHPC ......9

Volunteers Make a Difference..10

CHPC Focus: To Be the BestHospice We Can Be ................11

RETURN SERVICE REQUESTED

W I S H L I S T l 2 0 1 3l Snacks (individual-size)

for patients’ familiesl Applesaucel Cans of soupl Individual boxes of cereall Coffee (cans, regular and

decaf)l Decaffeinated coffee in

single-serve bagsl Napkinsl Aluminum foill Plastic wrapl Storage bags (qt., gallon)l Styrofoam coffee cups

(8-oz.)l Solo cups (16-oz. for soft

drinks, tea, etc.)l Paper plates and bowlsl Plastic spoons and forksl Lotion (personal size)l Deodorant (personal size)

l Toothpaste (travel size)l Men’s lotionl Mouthwash (personal size)l Nail clippersl Orange sticks (to clean

fingernails)l Boxes of tissue (Kleenex)l Baby wipes or refills

(not anti-bacterial)l Triple-blade disposable

razorsl Hair brushesl Disposable camerasl AA and AAA batteriesl Amazon.com gift cards to

purchase children/teen grief books, music, and resources

l Music CDs (instrumental, gospel, inspirational, meditation, nature sounds)